Nitsuko 124i/384i Software Manual
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![Page 842
0514 - Service Code Setup (Part B)
✔ Sorts Data Updates CEU Can be Copied
Description
124i Available in Base 2.13, EXCPRU
2.18 or higher — one Tenant Group.
Does not include ACD, Hotel/Motel
or Personal Park codes. 384i Available. Each Tenant Group (1-4)
can have unique Service Codes.
INUse Program 0514 - Service Code Setup (Part B) to customize the second set of Service Codes. You can cus-
tomize additional Service Codes in Program 0511 (Service Code Setup [Part A] on page 797). The following...](http://img.usermanuals.tech/thumb/5728/84378/w64_nitsuko-124i-384i-software-hardware-program-features_d-841.png "Page 842
0514 - Service Code Setup (Part B)
✔ Sorts Data Updates CEU Can be Copied
Description
124i Available in Base 2.13, EXCPRU
2.18 or higher — one Tenant Group.
Does not include ACD, Hotel/Motel
or Personal Park codes. 384i Available. Each Tenant Group (1-4)
can have unique Service Codes.
INUse Program 0514 - Service Code Setup (Part B) to customize the second set of Service Codes. You can cus-
tomize additional Service Codes in Program 0511 (Service Code Setup [Part A] on page 797). The following...")
0513 Description 124i Not available. 384i Not available. This program is currently not used. 0500 - System Numbering 0513 92000SWG08 Issue 1-0 PROGRAMMING 805
0514 - Service Code Setup (Part B) ✔ Sorts Data Updates CEU Can be Copied Description 124i Available in Base 2.13, EXCPRU 2.18 or higher — one Tenant Group. Does not include ACD, Hotel/Motel or Personal Park codes. 384i Available. Each Tenant Group (1-4) can have unique Service Codes. INUse Program 0514 - Service Code Setup (Part B) to customize the second set of Service Codes. You can cus- tomize additional Service Codes in Program 0511 (Service Code Setup [Part A] on page 797). The following chart shows: •The number of each code (001-100) •The code’s default assignment. For example, dialing 111(code 001) allows users to listen to the General Message (if recorded). •The feature reference for the code •The function of the Service Code. If you change a Service Code, be sure to record your entry in the New column. Program 0514 – Service Code Setup, Part B Item Default New Feature Function 001111Voice Announce Unit Listening to the General Message. 002112Voice Announce Unit Recording, listening to or erasing the General Message 003- Not used 004114Voice Announce Unit After calling busy extension through VAU. After dialing code, voice prompt asks you to leave your number for a return call. 005**Directed Call Pickup Picking up a call ringing or waiting at an extension 006116Voice Announce Unit Recording, listening to or easing a VAU message 007*8Voice Mail Calling your mailbox 008- Not used 009890Voice Over Initiating a Voice Over. This code is only available if you disable Single Digit Dialing code 09 in Program 0512. 010-Call Forwarding Canceling a Call Forwarding, Personal Greeting or Park and Page. This code is currently not implemented. 011- Not used 012- Not used 013- Not used 0500 - System Numbering 0514 - Service Code Setup (Part B) 806 PROGRAMMING 92000SWG08 Issue 1-0
Program 0514 – Service Code Setup, Part B Item Default New Feature Function 014*3Forced Trunk DisconnectDisconnecting a call in progress on a trunk 015*21Voice Mail Enabling Personal Answering Machine Emulation. This code is currently not used. 016126Hotel/Motel Leaving a Message Waiting (set 2) 017127Hotel/Motel Enabling Hotel Do Not Disturb (set 1) 018128Hotel/Motel Canceling Hotel Do Not Disturb (set 1) 019129Hotel/Motel Enabling Hotel Do Not Disturb (set 2) 020130Hotel/Motel Canceling Hotel Do Not Disturb (set 2) 021131Hotel/Motel Setting up a Wake Up Call (from your own extension) 022132Hotel/Motel Canceling a Wake Up Call (from your own extension) 023133Hotel/Motel Setting up a Wake Up Call (from another extension) 024134Hotel/Motel Canceling a Wake Up Call (from another extension) 025135Hotel/Motel Enabling Room-to-Room Call Restriction 026136Hotel/Motel Canceling Room-to-Room Call Restriction 027137Hotel/Motel Enabling Hotel Room Toll Restriction 028138Hotel/Motel Enabling Guest Check In 029139Hotel/Motel Enabling Guest Check Out 030140Hotel/Motel Enabling Clean Room Status for your own room 031141Hotel/Motel Enabling Clean Room Status for another room 032142Hotel/Motel Requesting a Room Status Printout 033143Voice Announce Unit Calling, erasing or scrolling through phone numbers on your display left by the VAU Automated Attendant 034- Not used 035- Not used 036146Caller ID Changing, deleting or adding new numbers to the Caller ID Table 037- Not used 038148Caller ID Returning or erasing a messed Caller ID call 0500 - System Numbering 0514 - Service Code Setup (Part B) 92000SWG08 Issue 1-0 PROGRAMMING 807
Program 0514 – Service Code Setup, Part B Item Default New Feature Function 039- Not used 040150Department Calling Logging in or logging out of your Department Calling Group 041*1Paging, Internal Paging, ExternalMaking a Combined Page 042152 Not used 043#8Tandem Trunking (Unsupervised Conference)Setting up an Unsupervised Conference from a Single Line Telephone 044154Voice Mail Enabling Conversation Record at a Digital Single Line Telephone 045155Automatic Call Distribution (ACD)ACD agent logout 046156Automatic Call Distribution (ACD)Enabling ACD Agent Work Time (SLT) 047157Automatic Call Distribution (ACD)Canceling ACD Agent Work Time (ALT) 048158Automatic Call Distribution (ACD)Enabling ACD Agent Off Duty (SLT) 049159Automatic Call Distribution (ACD)Canceling ACD Agent Off Duty (SLT) 050160Automatic Call Distribution (ACD)ACD Recording (SLT) 051#7Abbreviated Dialing Using Personal Abbreviated Dialing from a Single Line Telephone 052-Call Forwarding, Off-PremiseEnabling Call Forwarding Off-Premise. This code is currently not used. 053857Park Using Personal Park to Park or pick up a call at an extension. 054- Not used 055- Not used 056- Not used 057167Automatic Call Distribution (ACD)Allows an ACD Agent to log into a group. 058168Automatic Call Distribution (ACD)Allows an ACD Agent to log out of a group. 059169Automatic Call Distribution (ACD)Allows an ACD Supervisor to change an Agent’s status. 0500 - System Numbering 0514 - Service Code Setup (Part B) 808 PROGRAMMING 92000SWG08 Issue 1-0
Program 0514 – Service Code Setup, Part B Item Default New Feature Function 060170Automatic Call Distribution (ACD)Allows an agent to change their own status. 061882T1 Trunking (with ANI/DNIS CompatibilitySetting up ANI/DNIS routing to the VAU Automated Attendant. 062886E911 Compatibility Turning off the E911 alarm ring. 063- Not used 064- Not used 065867Conference Allows a CO line in a Conference call to be retrieved out of the Conference. 066- Not used 067- Not used 068- Not used 069- Not used 070- Not used 071- Not used 072- Not used 073- Not used 074- Not used 075- Not used 076- Not used 077- Not used 078- Not used 079- Not used 080- Not used 081- Not used 082- Not used 083- Not used 084- Not used 085- Not used 086- Not used 087- Not used 088- Not used 0500 - System Numbering 0514 - Service Code Setup (Part B) 92000SWG08 Issue 1-0 PROGRAMMING 809
Program 0514 – Service Code Setup, Part B Item Default New Feature Function 089- Not used 090- Not used 091- Not used 092- Not used 093- Not used 094- Not used 095- Not used 096- Not used 097- Not used 098- Not used 099- Not used 100- Not used Conditions None Feature Cross Reference Refer to the chart above. Telephone Programming Instructions To enter data for Program 0514 (Service Code Setup, Part B): 1. Enter the programming mode. 2. 0514 + HOLD Tenant No? In the 124i, skip to step 4. 3. Enter the number of the Tenant Group you want to program (1-4) + HOLD SRVCD? 4. Enter the number of the Service Code you want to program (001-100) + HOLD SRVCD_nnn The previously programmed value displays. Be sure to enter this value in the New column of the preceding table. 5. Enter the Service Code data + HOLD SRVCD? 6. Repeat from step 4 to program another Service Code. OR HOLD + Repeat from step 3 to select another Tenant Group (or exit in 124i) OR HOLD + HOLD to exit (in 384i). 0500 - System Numbering 0514 - Service Code Setup (Part B) 810 PROGRAMMING 92000SWG08 Issue 1-0
0515 - VAU Master Number Sorts Data Updates CEU Can be Copied Description 124i Available. 384i Available. INUse Program 0515 - VAU Master Number to assign Voice Announce Unit master number (200-799). Nor- mally, you should use unassigned extension numbers (e.g., 600). If you want to use a number in the normal ex- tension number range (e.g., 301-556 in 384i), first remove the default assignment. For example, to use extension number 325 for the VAU master number, first give extension port 025 a different extension number. Conditions None Feature Cross Reference Voice Announce Unit Telephone Programming Instructions To enter data for Program 0515 (VAU Master Number): 1. Enter the programming mode. 2. 0515 + HOLD Tenant No? 3. Enter the number of the Tenant Group you want to program (1-4). 4. HOLD Dial: 5. Enter the VAU master number (e.g., 500). Tenant No? 6. HOLD + Return to step 3 and select another Tenant Group. OR HOLD + HOLD to exit. 0500 - System Numbering 0515 - VAU Master Number 92000SWG08 Issue 1-0 PROGRAMMING 811
0516 - Voice Mail Master Number Sorts Data Updates CEU Can be Copied Description 124i. Available. 384i. Available. INUse Program 0516 - Voice Mail Master Number to set the Voice Mail master number. This is the number us- ers dial to reach the Voice Mail. The range is 200-799. Normally, you should use unassigned extension numbers (e.g., 600) for the master number. If you want to use a number in the normal extension number range (e.g., 301- 556 in 384i), first remove the default assignment. For example, to use extension number 325 for a Voice Mail Master Number, first give extension port 025 a different extension number. Use the following chart when programming Voice Mail Master Number names. Press DND to toggle between upper and lower case. Keys for Entering Names Use this key . . . When you want to . . . DSS1 Enter characters A-D. After selecting your entry, press check to have system accept it. DSS2 Enter characters E-H. After selecting your entry, press check to have system accept it. DSS3 Enter characters I-L. After selecting your entry, press check to have system accept it. DSS4 Enter characters M-P. After selecting your entry, press check to have system accept it. DSS5 Enter characters Q-T. After selecting your entry, press check to have system accept it. DSS6 Enter characters U-Z. After selecting your entry, press check to have system accept it. DSS7 Enter a hyphen (-). After selecting your entry, press check to have system accept it. DSS8 Enter a blank space. After selecting your entry, press check to have system accept it. DSS9 Enter extended ASCII characters. Press repeatedly to scroll through the list. After selecting your entry, press check to have system accept it. DSS10 Enter punctuation marks. Press repeatedly to scroll through the list. After selecting your entry, press check to have system accept it. CHECK Save text entry as part of name after you select it. You need to press CHECK after selecting characters from DSS keys 1-10. You don’t need to press CHECK after dialing a dial pad digit (0-9, # or *). CLEAR Clear the text entry if you want to start over. 0500 - System Numbering 0516 - Voice Mail Master Number 812 PROGRAMMING 92000SWG08 Issue 1-0
Keys for Entering Names Use this key . . . When you want to . . . Dialpad digits 0-9, # and *.Enter numbers, # and * as part of the name. You don’t need to press CHECK after entering these characters. Conditions None Feature Cross Reference Voice Mail Telephone Programming Instructions To enter data for 0516 (Voice Mail Master Number): 1. Enter the programming mode. 2. 0516 + HOLD Dial: 3. Enter the Voice Mail Master Number (e.g., 500) + HOLD Name: 4. Enter a name for the Voice Mail Master Number. Refer to the chart on the previous page when programming names. 5. HOLD 0500 - System Numbering 0516 - Voice Mail Master Number 92000SWG08 Issue 1-0 PROGRAMMING 813
0517 - Description 124i Not available. 384i Not available. This program is currently not used. 0500 - System Numbering 0517 - 814 PROGRAMMING 92000SWG08 Issue 1-0