Nitsuko 124i/384i Software Manual
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Call Coverage Please refer to the Multiple Directory Number / Call Coverage on page 368 for information on this feature. Features B-D Call Coverage 92000SWG08 Issue 1-0FEATURES 111
Call Forwarding Description 124i Available. 384i Available. - Base software prior to 1.2R uses different dial codes.- System software prior to 3.04 uses different dial codes. - COS control for reminder messages requires system software 2.13 Base, 2.18 EXCPRU or higher.- COS control over reminder message requires system software 3.04 or higher. Call Forwarding permits an extension user to redirect their calls to another extension. Call Forwarding ensures that the user’s calls are covered when they are away from their work area. The types of Call Forwarding are: •Call Forwarding when Busy or Not Answered Calls to the extension forward when busy or not answered (requires system software 3.04 or higher). •Call Forwarding Immediate All calls forward immediately to the destination, and only the destination rings. •Call Forwarding with Both Ringing All calls forward immediately to the destination, and both the destination and the forwarded extension ring (not for Voice Mail). •Call Forwarding when Unanswered Calls forward only if they are unanswered (Ring No Answer). •Personal Answering Machine Emulation Allows the extension to emulate an answering machine. Turn to Voice Mail for more. Call Forwarding will reroute calls ringing an extension, including calls transferred from another extension. The exten- sion user must enable Call Forwarding from their phone. To redirect calls while a user is at another phone, use Call Forwarding with Follow Me. A periodic VAU announcement may remind users that their calls are forwarded. Conditions (A.) Normally, the system does not allow the chaining of Call Forwards. For example, extension 316 forwards to 318, and 318 in turn forwards to 320. Calls to 316 route to 318. Calls to 318 route to 320. The system does al- low a single chain, however, if the second extension in the chain is forwarded off-premise (*46 + trunk access code + destination telephone number). (B.) Periodic reminder message requires a Voice Announce Unit (VAU) Module. Default Setting •Enabled. Features B-D Call Forwarding 112 FEATURES92000SWG08 Issue 1-0
Programming — For Older Systems — NoYes No YesNo YesNo Yes In 0406 Item 32, enter 0. In 1006, assign a Call Forwarding Immediately key (code 1055).Do you want one-button access to call Forwarding Immediately (Service Code *24)? StopIN 1005, assign Class of Service to extensions. In 0405 Item 1, set the Delayed Call forwarding Time. Unanswered calls forward after this interval.(Optional) For one-button access, in 1006 assign a Call Forwarding when Unanswered key (code 1003). In 0406 Item 32, enter 1.Should an Extension be able to use Call Forwarding when Unanswered (Service Code*26)? (Optional) For one-button access, in 1006 assign a Call Forwarding When Busy key (code 1002). In 0406 Item 31, enter 1.In 0406 Item 31, enter 0.Should extension be able to use Call Forwarding when Busy (Service Code *22)? In 0406 Item 23, enter 0. (Optional) For one-button access, in 1006 assign a Call Forwarding with Both Ringing key (code 1000). In 0406 Item 23, enter 1.Should extension be able to use Call Forwarding with Both Ringing (Service Code*27)? Start Features B-D Call Forwarding 92000SWG08 Issue 1-0FEATURES 113
Programming (Cont’d) — For Current Systems — Start Should extension be able to use Call Forwarding with Both Ringing? In 0406:23, enter 1.In 0406:23, enter 0. Should extension be able to use Call Forwarding when Busy?In 0406:31, enter 1.In 0406:31, enter 0. Should extension be able to use Call Forwarding when Unanswered? In 0406:32, enter 1.In 0406:32, enter 0. In 0405:1. set the Delayed Call Forwarding Time. Unanswered calls forward after this interval. Do you want one-button access to the Call Forwarding setup code (*2)?In 1006, assign a Call Forwarding key (code 1080). Should extension hear the periodic reminder message?In 0419:3, enter 1.In 0419:3, enter 0. In 1005, assign Class of Service to extensions. Stop NoYes YesNo YesNo Yes No YesNo Features B-D Call Forwarding 114 FEATURES92000SWG08 Issue 1-0
Programming (Cont’d) ➣ 0405 - System Timers (Part A), Item 1: Delayed Call Forwarding Time Set the Delayed Call Forwarding interval. For an unanswered call, Call Forwarding when Unanswered occurs after this interval. ➣0406 - COS Options, Item 23: Call Forwarding (Both Ringing) In an extension’s Class of Service, enable (1) or disable (0) an extension’s ability to set Call Forwarding with Both Ringing. ➣0406 - COS Options, Item 31: Call Forwarding (When Busy) In an extension’s Class of Service, enable (1) or disable (0) an extension’s ability to set Call Forwarding when Busy. ➣0406 - COS Options, Item 32, Call Forwarding (When Unanswered) In an extension’s Class of Service, enable (1) or disable (0) an extension’s ability to set Call Forwarding when Unanswered. ➣0419 - COS Options (Part B), Item 3: VAU Reminder Message Enable (1) or disable (0) the VAU reminder messages. This option requires system software 3.04 or higher. ➣1005 - Class of Service Assign a Class Of Service (1-15) to an extension. ➣1006 - Programming Function Keys (Current Systems) Assign a function key for Call Forwarding setup code *2 (code 1080). (Older Systems) Assign function keys for: - Call Forwarding with Both Ringing (code 1000) - Call Forwarding when Busy (code 1002) - Call Forwarding when Unanswered (code 1003) - Call Forwarding Immediately (code 1055) Related Features Call Forwarding, Fixed Fixed Call Forwarding is a permanent type of forwarding that automatically reroutes calls under certain condition — without any user action. User entered Call Forwarding overrides Fixed Call Forwarding. Call Forwarding, Off-Premise An extension user can forward their calls to an off-premise location. Call Forwarding with Follow Me While away from their desk, a user can redirect their calls to a co-worker’s extension. Call Forwarding/Do Not Disturb Override Override Call Forwarding or DND at another extension. Department Calling An extension user cannot forward their calls to a Department number. Do Not Disturb If an extension user activates DND option 4, the system prevents other extensions from forwarding calls to them. If an extension already receiving forwarded calls activates DND option 4, callers to the for- warded extension hear DND tone. Programmable Function Keys Function keys simplify Call Forwarding operation. Voice Announce Unit The periodic reminder message requires a Voice Announce Unit (VAU). Features B-D Call Forwarding 92000SWG08 Issue 1-0FEATURES 115
Operation (Current Systems) To activate or cancel Call Forwarding: 1. Press idle CALL key (or lift handset) + Dial *2 OR Press Call Forwarding key (PGM 1006 or SC 851: code 1080). 2. Dial Call Forwarding condition: 1 = Personal Answering Machine Emulation (then skip to step 4 - refer also to Voice Mail). 2 = Busy or not answered 4 = Immediate 6 = Not answered 7 = Immediate with simultaneous ringing (not for Voice Mail) 0 = Cancel 3. Dial destination extension, Voice Mail master number or press Voice Mail key. You cannot forward to a Department Group pilot number. Once you forward, only the destina- tion user can place an Intercom call to you. 4. Dial Call Forwarding type: 2 = All calls 3 = Outside calls only 4 = Intercom calls only 5. Press SPK to hang up (hang up at DSL/SLT) if you dialed *2 in step 1. Your DND or Call Forwarding (Station) Programmable Function Key flashes when Call For- warding is activated. (Older Systems) To activate or cancel Call Forwarding: 1. At keyset, press idle CALL key. OR At single line set, lift handset. 2. Dial Call Forwarding code: *27 for Forward with Both Ringing Transfers ring destination immediately Intercom calls ring both extensions Calls do not forward when extension busy *22 for Forward when Busy *26 for Forward when Unanswered (delayed) *24 for Forward All Calls Immediately OR Press Call Forwarding key. PGM 1006 or SC 851: code 1000 for Forward with Both Ringing. PGM 1006 or SC 851: code 1002 for Forward when Busy PGM 1006 or SC 851: code 1003 for Forward when Unanswered PGM 1006 or SC 851: code 1055 for Forward All Calls Immediately When you enable Call Forwarding, your Call Forwarding key flashes slowly. If you don’t have a Call Forwarding key, DND flashes slowly. Features B-D Call Forwarding 116 FEATURES92000SWG08 Issue 1-0
Operation (Cont’d) 3. Dial 1 plus extension to enable; dial 0 to disable. DND flashes slowly. Your Call Forwarding destination must be an installed extension. It cannot be a Department Group pilot number. Once you activate Call Forwarding, only your Call Forwarding destination can place an Inter- com call to you. 4. At keyset, press SPK to hang up. OR At single line set, hang up. You’ll hear stutter dial tone when to place a new call. (Older Systems) To cancel Call Forwarding if you don’t know the mode enabled: 1. At keyset, press idle CALL key. OR At single line set, lift handset. 2. Dial *20. This is the universal cancel code. It also cancels Call Forward Follow Me, Personal Greeting, Park and Page (VAU) and Selectable Display Messaging. 3. At keyset, press SPK to hang up. OR At single line set, hang up. Features B-D Call Forwarding 92000SWG08 Issue 1-0FEATURES 117
Call Forwarding, Fixed Description 124i Available. 384i Available— system software prior to 3.04 has different programming options. - Fixed Call Forwarding Off-Premise requires Base 1.2N or higher or any version of EXCPRU.- Fixed Call Forwarding Off-Premise available in all versions. - Fixed Call Forwarding Chaining requires Base 4.02 and EXCPRU 4.02 or higher.- Fixed Call Forwarding Chaining requires system software 3.07.12 or higher. Fixed Call Forwarding is a type of forwarding that is permanently in force at an extension. Calls to an extension with Fixed Call Forwarding enabled automatically reroute — without any user action. Unlike normal Call For- warding (which is turned on and off by extension users), Fixed Call Forwarding is set by the administrator in sys- tem programming. Fixed Call Forwarding complements Voice Mail, for example. The administrator can program Fixed Call Forwarding to send a user’s unanswered calls to their Voice Mail mailbox. Each individual user no longer has to manually set this operation. In system programming, the administrator can set the Fixed Call Forwarding destination and type for each exten- sion and virtual extension. The forwarding destination can be an on- or off-premise extension port or Voice Mail port. The Fixed Call Forwarding Types are: •Fixed Call Forwarding with Both Ringing (Program 1027 Option 1) •Fixed Call Forwarding when Unanswered (Program 1027 Option 2) •Fixed Call Forwarding Immediate (Program 1027 Option 3) •Fixed Call Forwarding when Busy or Unanswered (Program 1027 Option 4) •Fixed Call Forwarding Off-Premise (Program 1030) Fixed Call Forwarding reroutes the following types of incoming calls: •Intercom calls from co-worker’s extensions •Calls routed from the Automated Attendant (VAU) or Voice Mail •Direct Inward Lines •DISA, DID and tie line calls to the forwarded extension •Transferred calls Fixed Call Forwarding Chaining Fixed Call Forward Chaining allows Fixed Call Forwards to loop from one extension to the next. For example, you could have the chain 301 ☛ 302 ☛ 303 ☛ 304 set up for Fixed Call Forwarding when Busy. If extension 301 is busy, calls to 301 route to 302. If 302 is also busy, the calls route to 303 and so on. Chaining allows you to set up very basic hunting between co-workers. Keep the following in mind when setting up Fixed Call Forwarding Chaining: •If Fixed Call Forwarding Chaining forms a complete Call Forwarding loop (i.e., 301 ☛ 302 ☛ 303 ☛ 301), the system rings the last extension in the chain (303). It does not complete the loop. •If Fixed Call Forwarding Chaining finds an extension with user-implemented Call Forwarding in the mid- dle of a chain, it rings that extension. It does not continue routing to the other extensions in the chain. •If one of the extensions in a Fixed Call Forwarding chain has its fixed option set for Both Ringing (1), the system rings that extension. It does not continue routing to the other extensions in the chain. •The receiving extension’s display shows: STA AAAAAA is the extension that initially placed the call. TRANSFER
Description(Cont’d)
Conditions
(384i Prior to 3.04 Only) Fixed Call Forwarding Immediate (Program 1027 Type 3) overrides Fixed Call For-
warding when Busy (Program 1029). Fixed Call Forwarding when Busy (Program 1029) overrides Fixed Call
Forwarding with Both Ringing (Program 1027 Type 1).
Default Setting
•Disabled.
Programming
Refer to the flowcharts on the next two pages.
➣0405 - System Timers (Part A), Item 1: Delayed Call Forwarding Time
Set the Delayed Call Forwarding interval. For an unanswered call, Fixed Call Forwarding When Unan-
swered occurs after this interval.
➣1027 - Fixed Call Forwarding Setup
For an extension port, assign the Fixed Call Forwarding Type (0-4) and the destination extension port.
Available types are:
0 = Fixed Call Forwarding off
1 = Fixed Call Forwarding with Both Ringing (do not use for Voice Mail ports)
2 = Fixed Call Forwarding when Unanswered
3 = Fixed Call Forwarding Immediate
4 = Fixed Call Forwarding when Busy or Not Answered
Prior to 384i system software 3.04, type 4 was not available.
➣(384i Prior to 3.04 Only) 1029 - Fixed Call Forwarding When Busy
For an extension port, assign the destination extension port for Fixed Call Forwarding When Busy. Any
number of extensions can have the same Fixed Call Forwarding destination. This program is not avail-
able with system software 3.04 or higher.
➣1030 - Fixed Call Forwarding Off Premise
For each extension port, assign the Fixed Call Forwarding Off-Premise telephone number (up to 24 dig-
its). Be sure to include the trunk access code.
Features B-D
Call Forwarding, Fixed
92000SWG08 Issue 1-0FEATURES 119
Programming (Cont’d) Start Which Fixed Call Forwarding mode do you want: - Both Ringing - Unanswered - Immediate - Unanswered/Busy - Off-premise? In 1027, assign the destination port and enter 1. This option is not intended for Voice Mail.In 1027, assign the destination port and enter 3.Both RingingImme- diate In 1027, assign the destination port and enter 2.In 1027, assign the destination port and enter 4.See A below. Does Forwarding When Unanswered occur after the proper delay interval? In 0405:1, enter the correct Delayed Call Forwarding Time. Off-premise No A In 1030, assign the destination port and enter the off-premise telephone number. In 0901:31, enable loop supervision (1) for each trunk that should be able to use Fixed Call Forwarding Off-Premise. Stop Unanswered or BusyUnanswered Features B-D Call Forwarding, Fixed 120 FEATURES92000SWG08 Issue 1-0