Nitsuko 124i/384i Software Manual
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Programming Start Should Off-Hook Signals ring or voice announce?In Program 0401 Item 11, enter 0.In Program 0401 Item 11, enter 1. Should extension be able to receive Off Hook Signals?Set 0406 Item 5 to 1.Set 0406 Item 5 to 0. Should extension send Off Hook Signals manually or automatically?Set 0406 Item 6 to 1.Set 0406 Item 6 to 0. In 1005, assign a Class of Service to an extension.Continued on next page. RingVoice Announce YesNo AutomaticallyManuallyAn extension user can dial Service Code 893 to override this setting. An extension user can dial Service Code 892 to override this setting. Should an extension be able to receive Off Hook Signals from DID callers?Set 0419:12 to 0.Set 0419:12 to 1. Set 0419:13 to 0. (This option requires that 0406:6 = 0.)Set 0419:13 to 1.Should callers be able to dial 7 to signal the busy extension? YesNo YesNo Should callers be able to dial 2 to Camp On to the busy extension?Set 0419:14 to 0.YesSet 0419:14 to 1.No When DID calls queue, should line key flash or light steady?Set 0419:15 to 1.Set 0419:15 to 0.FlashLight Steady Features N-Z Off Hook Signaling 92000SWG08 Issue 1-0FEATURES 391
Programming (Cont’d) Is the interval between Off Hook Signaling alerts (normally 10 seconds) adequate?In Program 0405 Item 4, change the Call Waiting Tone interval. Should extension have one-button sending for Off Hook Signaling?In Program 1006, assign a function key for Off Hook Signaling (code 1018). Should Off Hook Signaling alert extension with normal ringing, muted ringing, no ringing, one beep in handset or two beeps over speaker? In Program 1008 Item 5, enter 1. In Program 1008 Item 5, enter 2. The setting of 0401:11 toggles between normal ringing and Voice Announce. In Program 1008 Item 5, enter 0. The setting of 0401:11 toggles between muted ringing and Voice Announce. In Program 1008 Item 5, enter 3.In Program 1008 Item 5, enter 4. Stop No Yes No NoneNormal Muted Two beeps in speakerOne beep in handset Continued from previous page. Yes Features N-Z Off Hook Signaling 392 FEATURES92000SWG08 Issue 1-0
Programming (Cont’d) ➣ 0401 - Tenant Group Options, Part A, Item 11: Off Hook Signaling Mode For each tenant, enter 1 to have Off Hook Signals ring the called extension. Enter 0 to have Off Hook Signals voice-announce. An extension user can override these settings by dialing Service Code 892 (for voice-announce) or 893 (for ring). ➣0405 - System Timers (Part A), Item 4: Call Waiting Tone Timer Use this timer to set the interval between Off Hook Signaling alerts. ➣0406 - COS Options, Item 5: Off Hook Signaling Receive In an extension’s Class of Service, enable (1) or disable (0) the extension’s ability to receive Off Hook Signaling. ➣0406 - COS Options, Item 6: Automatic Off Hook Signaling In an extension’s Class of Service, enable (1) or disable (0) the extension’s ability to automatically send Off Hook Signals to an extension busy on a handset call. ➣0419 - Class of Service Options (Part B), Item 12: DID Off Hook Ringing Use this option to enable (1) or disable (0) an extension’s Off Hook Signaling for incoming DID calls. If enabled (1), Off Hook Signaling occurs normally. If disabled (0), DID calls queue behind the extension’s busy line appearance and the user gets no Off Hook Signaling indication. The second line appearance stays idle. The DID caller hears ringback tone while their call waits. ➣0419 - Class of Service Options (Part B), Item 13: Block Manual Off Hook Signaling This option enables (1) or disables a busy extension’s ability to block off hook signals manually sent from a co-worker. If disabled (not blocked), callers can dial 7 at busy or busy/ring to signal the extension. If enabled (blocked), nothing happens when the caller dials 7 to off hook signal. ➣0419 - Class of Service Options (Part B), Item 14: Block Camp On If an extension has Block Camp On enabled (1), callers to the extension cannot dial 2 to Camp On after hearing busy or busy/ring. If the extension has Block Camp On disabled (0), callers are not prevented from dialing 2 to Camp on after hearing busy or busy/ring. ➣0419 - Class of Service Options (Part B), Item 15: DID Call Waiting An extension can optionally have a visual indication for waiting DID calls. If DID Call Waiting is en- abled (1), the busy user will see a flashing line/loop key for the incoming incoming DID call. If disabled (0), the user will have no indication that a DID call is waiting. This option is used when DID Off Hook Ringing is also disabled (see Program 0419 Item 12 above). ➣1005 - Class of Service Assign a Class Of Service (1-15) to an extension. ➣1006 - Programming Function Keys Assign a function key for Off Hook Signaling (code 1018). ➣1008 - Basic Extension Port Setup (Part B), Item 5: Off Hook Ringing For each extension, set Off Hook Ringing type: 0 (muted), 1 (none) or 2 (normal), two beeps in the speaker (3) or one beep in the handset (4). Features N-Z Off Hook Signaling 92000SWG08 Issue 1-0FEATURES 393
Related Features Call Waiting/Camp On and Callback An extension user cannot Camp On to a busy extension or leave a Callback if Off Hook Signaling has al- ready gone through. The Off Hook Signaling Enhancements allow an extension to block a caller’s ability to dial 2 to Camp on. Direct Inward Dialing (DID) Two of the Off Hook Signaling Enhancements improve the handling of DID calls to a busy extension. Handsfree and Monitor You cannot send Off Hook Signals to an extension busy on a Handsfree (Speakerphone) call. The called extension’s idle CALL key flashes fast, with no ringing. Hotline/Reverse Voice Over The setting of Program 0406 Item 6 affects the BLF display for Hotline and Reverse Voice Over. Refer to these features for additional information. Intercom You cannot send Off Hook Signals to an extension that is already receiving a voice announcement. One-Touch Calling An extension user can store the Off Hook Signaling Service Code (7) under a One-Touch Key to provide quick Off Hook Signaling access. Programmable Function Keys Function keys simplify sending Off Hook Signals. Single Line Telephones Single line telephones can only send Off Hook Signals. Operation To send Off Hook Signals to an extension busy on a call: Your extension may send Off Hook Signals automatically. 1. Dial 7. OR Press Off Hook Signaling key (PGM 1006 or SC 851: 1018). You hear ringback. To have your call voice-announce, dial 1. To have Off Hook Signals ring your extension: 1. Press idle CALL key. 2. Dial 893. To answer the signal, you must first hang up your current call or place it on Hold. To have Off Hook Signals voice-announce at your extension: You can only receive voice-announce while you are busy on a handset call. 1. Press idle CALL key. 2. Dial 892. If your extension has Handsfree, you can respond to an off-hook voice announcement by using Handsfree Answerback. If your extension doesn’t have Handsfree, you must first place your initial call on Hold before responding. Features N-Z Off Hook Signaling 394 FEATURES92000SWG08 Issue 1-0
One-Touch Calling Description 124i Available 384i. Available - Entering names at a keyset requires Base 2.13, EXCPRU 2.18 or higher.- Entering names at a keyset requires system software 3.06.02 or higher. - Storing a Flash command requires system software Base 2.13 or EXCPRU 2.18 or higher.- Storing a Flash command requires system software 3.06.14 or higher. One-Touch Calling gives a keyset user one button access to extensions, trunks and selected system features. This saves users time when accessing co-workers, clients and features they use most often. Instead of dialing a series of codes, the user need only press the One-Touch Key. An extension user can have One-Touch Keys pro- grammed for: •Direct Station Selection - one button access to extensions •Personal Speed Dial - one button access to stored numbers (up to 25 digits long) •Abbreviated Dialing - one button access to stored Abbreviated Dialing numbers •Trunk Calling - one button access to trunks or trunk groups •Service Codes - one button access to specific Service Codes An extension user can chain dial with One-Touch Keys. For example, a user can store the number for a com- pany’s Automated Attendant in key 1 and employee extension numbers in keys 2-5. The user presses key 1 to call the company, then one of keys 2-5 to ring the employee want to speak with. An extension user or system administrator can optionally store a Flash command under a One-Touch Key. This is helpful for One-Touch Keys used as Personal Speed Dial bins. The stored Flash may be helpful to access fea- tures of the connected telco, PBX or Centrex. One-Touch Calling is the first level of operation of One-Touch Keys. In other words, One-Touch Calling occurs when the user just presses the key. There is a second level of One-Touch Key operation called One-Touch Serial Calling. The user accesses these functions by first pressing the Serial Operation key. Refer to the One-Touch Se- rial Operation feature. 1 6 2 7 3 8 4 9 5 10 1 62 73 84 95 10 920 - 155i Features N-Z One-Touch Calling 92000SWG08 Issue 1-0FEATURES 395
Description (Cont’d) Conditions One-Touch Keys do not provide a Busy Lamp Field (BLF). Default Setting One-Touch Keys have no assigned functions. Programming ➣ 1007 - Programming One-Touch Keys Set the functions of an extension’s One-Touch Keys. An extension user can also program their One- Touch Keys. Related Features One-Touch Serial Operation An extension user can use One-Touch Keys to store a series of operations. Programmable Function Keys Function keys can also give an extension user one-touch access to selected system features. Tr a n s f e r When transferring a call, an extension user can press a Once-Touch Key instead of dialing the extension number. Operation When entering names in the procedures below, refer to this chart. Names can be up to 8 digits long. When entering names, use the One-Touch Keys and dial pad keys as shown below. When using the DSS keys, press the key once for the first character, twice for the second character, etc. For example, to enter a C, press DSS1 three times. Press DND to toggle between upper and lower case letters. DSS1 = A-D DSS2 = E-H DSS3 = I-L DSS4 = M-P DSS5 = Q-T DSS6 = U-Z DSS7 = -- (hyphen) DSS8 = - (space)DSS9 = Extended ASCII characters DSS10 = Punctuation marks CHECK saves text entry after you select it. Dial pad digits = 1-9, # and * CONF (TRF) deletes entries (i.e., backspaces over previous entries) Note: You don’t have to press CHECK after numerical entries or after your last entry. Features N-Z One-Touch Calling 396 FEATURES92000SWG08 Issue 1-0
Operation (Cont’d) Direct Station Selection To program a One-Touch Key for Direct Station Selection (extension) calling: 1. Press idle CALL key and dial 855. 2. Press One-Touch Key you want to program. 3. Dial extension number you want assigned to that key. In 124i, skip to step 7. In 384i, entering names requires system software 3.06.02 or higher. 4. Press HOLD. 5. Enter the name associated with the key you are programming. 6. Press HOLD. 7. Press SPK to hang up. Personal Speed Dial To program a One-Touch Key for Personal Speed Dial: 1. Press idle CALL key and dial 855. 2. Press One-Touch Key you want to program. 3. Dial general trunk access code (9). OR Dial Specific Trunk Service Code (#9) plus the trunk number (e.g., 005). OR Dial Trunk Group Service Code (804) plus the trunk group number (e.g., 1). 4. Dial number you want to store. The total of the digits stored in steps 3 and 4 cannot exceed 24. In 124i, skip to step 8. In 384i, entering names requires system software 3.06.02 or higher. To store a Flash command, press the FLASH key. 5. Press HOLD. 6. Enter the name associated with the key you are programming. 7. Press HOLD. 8. Press SPK to hang up. To enter a pause, press MIC. To program a One-Touch Key for Personal Speed Dial (if your phone doesn’t have One-Touch keys): Use this procedure for Digital Single Line (DSL) sets, analog single line (SLT) sets and older 16-but- ton keysets without One-Touch keys. 1. (Keyset) Press idle CALL key and dial 855. OR (DSL or SLT) Lift handset. 2. Dial 855 3. Dial the Personal Abbreviated Dialing bin (0-9). Bins 1-9 correspond to One-Touch keys 1-9; bin 0 corresponds to One-Touch key 10. 4. Dial the number you want to store. To store a Flash, press the FLASH key. 5. (Keyset) SPK to hang up. OR (DSL or SLT) Hang up. To dial the stored number: Call (or lift handset) + #7 + bin number (0-9). Features N-Z One-Touch Calling 92000SWG08 Issue 1-0FEATURES 397
Operation (Cont’d) Abbreviated Dialing To program a One-Touch Key for Abbreviated Dialing: 6. Press idle CALL key and dial 855. 7. Press One-Touch Key you want to program. 8. Dial #2 to store a Common Abbreviated Dialing number. OR Dial #4 to store a Group Abbreviated Dialing number. 9. Dial Abbreviated Dialing number storage code (e.g., 001). In 124i, skip to step 8. In 384i, entering names requires system software 3.06.02 or higher. 10. Press HOLD. 11. Enter the name associated with the key you are programming. 12. Press HOLD. 13. Press SPK to hang up. Central Office Calls, Placing (Trunk Calling) To program a One-Touch Key for trunk calling: 1. Press idle CALL key and dial 855. 2. Press One-Touch Key you want to program. 3. Dial general trunk access code ( 9). OR Dial Specific Trunk Service Code (#9) plus the trunk number (e.g., 005). OR Dial Trunk Group Service Code (804) plus the trunk group number (e.g., 1). In 124i, skip to step 7. In 384i, entering names requires system software 3.06.02 or higher. 4. Press HOLD. 5. Enter the name associated with the key you are programming. 6. Press HOLD. 7. Press SPK to hang up. Service Codes To assign a Service Code to a One-Touch Key: This lets you make your own set of one-touch feature keys. 1. Press idle CALL key and dial 855. 2. Press One-Touch Key you want to program. 3. Dial Service Code you want stored. For example, if you want a One-Touch Key to automatically clear your Last Number Redial, en- ter 876. In 124i, skip to step 8. In 384i, entering names requires system software 3.06.02 or higher. 4. Press HOLD. 5. Enter the name associated with the key you are programming. 6. Press HOLD. 7. Press SPK to hang up. Using One-Touch Keys To use a One-Touch Key: 1. Press One-Touch Key. Features N-Z One-Touch Calling 398 FEATURES92000SWG08 Issue 1-0
Operation (Cont’d) Chaining One-Touch Keys To chain One-Touch Keys: 2. Press first One-Touch Key. Let the stored function dial out. 3. Press another One-Touch Key. The stored digits dial out. Checking One-Touch Keys To check the function of a One-Touch Key: 1. Press CHECK. 2. Press One-Touch Key. The stored function displays. Repeat this step to check additional keys. If you cannot see the entire number stored, dial *. 3. Press CLEAR. Features N-Z One-Touch Calling 92000SWG08 Issue 1-0FEATURES 399
One-Touch Serial Operation Description 124i Available. 384i Available. An extension user can have One-Touch Serial Operation store a series of feature steps under a One-Touch Key. This simplifies extension operation by giving each user the ability to have customized feature keys. For exam- ple, an extension user could have a One-Touch Serial Operations Key automatically forward all their calls to ex- tension 310. One-Touch Serial Operation can store up to 24 of the following operations: Allowed Serial Operations Service Codes SPK, DND, VOLUME Digits 0-9, # and* and VOLUME , One-Touch KeysCALL, HOLD, DIAL, Function KeysFLASH, LND, CONF (TRF), Pause (by pressing MIC)CHECK, and CLEAR keys One-Touch Serial Operation is the second level of operation of One-Touch Keys. The user must press the Serial Operation key before the One-Touch Key. The first level of operation is One-Touch Calling, which occurs when the user just presses the key. Refer to the One-Touch Calling feature. Conditions (A.) One-Touch Serial Operation does not provide a Busy Lamp Field (BLF). (B.) If a user stores a One-Touch Key as part of a serial operation, the system uses the first level (One-Touch function). If there is a serial operation stored under the key selected, the system ignores it. Default Setting •No Serial Operation key programmed. Programming ➣ 1006 - Programming Function Keys Assign a function key for Serial Operation (code 1034). Related Features One-Touch Calling Once-Touch Calling gives an extension user one button access to extensions, trunks and selected system features. Programmable Function Keys One-Touch Serial Operation requires a uniquely programmed function key. Features N-Z One-Touch Serial Operation 400 FEATURES92000SWG08 Issue 1-0