Nitsuko 124i/384i Software Manual
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Programming (Cont’d) Continued from previous page. For ringing extensions, should extension ring when line key starts flashing or wait for the system ring cycle? In 0306, enter 1 to enable pre-ringing for trunk calls.In 0306, enter 0 to disable pre-ringing for trunk calls.When line key flashesWait for ring cycle In 0405:7, set the Ring No Answer Alarm Time interval. Do you want one-button incoming access to each trunk?In 1006, program function keys as line keys (codes 0001-0128). Do you want loop keys for trunk groups?In 1006, program function keys as looop keys (code 1012 + trunk group). Yes Yes Continued on next page. Does ring cycle start and stop irregularly?Check 0901:2 (Delayed Ringing) and review settings of 0114:15,16 and 17. Yes In 1006, do not assign function keys as line keys. No In 1006, do not program function keys as loop keys (code 1012 + trunk group). No Non-ringing loop keys require access programming. Ringing loop keys require Ring Group programming. The system changes the ring cadence for ringing calls after this interval. No Features B-D Central Office Calls, Answering 92000SWG08 Issue 1-0FEATURES 151
Programming (Cont’d) No Yes Yes NoUniversal Answer Stop Stop In 1005, assign Class of Service to extensions. In 0406 Item 126, enter 0.In 0406 Item 126, enter 1. Should extension be able to dial the Universal Answer code? Universal Answer will answer the trunk if it is in the extensions programmed route. In 1015, assign extensions to the routes set up in 0906. Using Trunk Groups assigned in 0905, in 0906 set up a routing table. Do you want Universal Answer capability? Continued from previous page. Features B-D Central Office Calls, Answering 152 FEATURES92000SWG08 Issue 1-0
Programming (Cont’d) ➣ 0111 - Trunk Ring Tone Customize the ring tones within each Ring Tone Range. Assign Ring Tone Ranges to trunks in 0902. Trunks ring extensions according to the Ring Tone Range selected in 0902 and the user settings made with Service Code 820. ➣0117 - Trunk CODEC Gain Type Settings Customize the transmit and receive levels of the CODEC Gain Types assigned in 0901 Item 3. ➣(384i Only) 0129 - Analog Trunk (ATRU PCB) Sidetone Setting Set the side level for analog trunks connected to ATRU PCB ports. ➣0306 - Pre-ringing Enable Enable (1) or disable (0) pre-ringing for outside calls. ➣0401 - Tenant Group Options (Part A), Item 3: Incoming Call Ring No Answer Alarm Enable (1) or disable (0) the Incoming Call RNA Alarm. If enabled, the ring cadence will change for a call that rings longer than the interval set in 0405 Item 7. ➣0405 - System Timers (Part A), Item 7: Ring No Answer Alarm Time Set the Ring No Answer Alarm interval (0-64800 seconds). If a trunk rings a keyset longer than this in- terval, the system changes the ring cadence. ➣0405 - System Timers (Part A), Item 62: DIL No Answer Time If an incoming trunk call rings longer than this interval, it reroutes to the Ring Group set in Program 0919. ➣0406 - COS Options, Item 126: Universal Answer Code In an extension’s Class of Service, enable (1) or disable (0) the extension’s ability to dial the Universal Answer code (#0). ➣0901 - Basic Trunk Port Setup (Part A), Item 2: Delayed Ringing For each trunk, enable delayed ringing (0) or immediate ringing (1). ➣0901 - Basic Trunk Port Setup (Part A), Item 3: CODEC Gain Type Set the CODEC Gain Type for each trunk. Use 0117 to customize the transmit and receive levels of each CODEC Gain Type. ➣0902 - Trunk Ring Tone Range Assign Ring Tone Ranges to trunks. Customize the tones within each Ring Tone Range in 0111. Trunks ring extensions according to the Ring Tone Range selected in 0902 and the settings made with either Service Code 820 or Program 1001 Item 2. ➣0903 - Trunk Names Assign names to trunks to make identifying incoming calls easier. ➣0905 - Trunk Groups For Universal Answer, assign trunks to trunk groups (1-128) then go to Program 0906 below to set up Trunk Group Routing. ➣0906 - Trunk Group Routing For Universal Answer, set up trunk routes (1-64) and then go to Program 1015 below to assign the trunk routes to extensions. An extension user can use Universal Answer to answer a call if the ringing trunk is in its assigned route. ➣0909 - Extension Ring Group Assignment To have trunks ring extensions, assign extensions to ring groups (1-128). For each extension in the Ring Group, indicate if trunks should ring (1) or not ring (0). ➣0910 - Trunk Ring Group Assignment To have the trunks ring extensions, assign trunks to Ring Group. ➣0911 - Trunk Access Map Setup Set up the Trunk Access Maps (1-128). This sets the access options for trunks. Note that Ring Group programming overrides Access Map programming. ➣0912 - Extension Access Map Assignment Assign Trunk Access Maps (1-128) to extensions. ➣0919 - DIL No Answer Destination If an incoming trunk call rings longer than the DIL No Answer Time (Program 0405 Item 62), it routes to the Ring Group you specify in this option. In 384i, enter 127 if the destination should be the VAU Auto- mated Attendant or 128 if you want the destination to be Voice Mail. In 124i, enter 16 if the destination should be Voice Mail or 15 if it should ring the VAU Automated Attendant. Features B-D Central Office Calls, Answering 92000SWG08 Issue 1-0FEATURES 153
Programming (Cont’d) ➣ 1001 - Basic Extension Port Setup (Part A), Item 2: Trunk Ring Tone Trunks ring extensions according to the Ring Tone Range selected in 0902 and the settings made with either Service Code 820 or Program 1001 Item 2. Also see Program 0902. ➣1001 - Basic Extension Port Setup (Part A), Item 4: CODEC Gain Type Adjust the gain settings for single line telephones. ➣1001 - Basic Extension Port Setup (Part A), Item 6: Incoming Ring for 500/2500 Sets Use this option along with Program 1008 Item 4 to change the way calls ring single line telephones. (Note that changing Program 1008 Item 4 affects the way calls ring keysets as well.) ➣1005 - Class of Service For Universal Answer, assign a Class of Service (1-15) that enables Program 0406 Item 126 to an extension. ➣1015 - Universal Answer/Auto-Answer For Universal Answer, assign trunk routes (1-64) set in Program 0906 to extensions. An extension user can use Universal Answer to answer a call if the ringing trunk is in its assigned route. ➣1008 - Basic Extension Port Setup (Part B), Item 4: Ring Cycle for Keysets Use this option to change the way calls ring keysets. Use this option along with Program 1001 Item 6 to change the way calls ring single line telephones. ➣1006 - Programming Function Keys To have outside calls ring specific keys, assign trunks to line keys (codes 001-128). You can also have in- coming and outgoing loop keys for Trunk Groups (code 1012 + trunk group). ➣2205 - OPA Message Assignment If the DIL No Answer Destination set in Program 0919 is 127 (384i) or 15 (124i), use this program to as- sign the VAU message (1-16) that should play when the VAU Automated Attendant answers. Related Features Direct Inward Line Direct Inward Lines ring an extension directly, without Ring Group or Access Map programming. Night Service Use Universal Answer to pick up Universal Night Answer calls. Programmable Function Keys Line keys and loop keys simplify answering outside calls. Ringing Line Preference An extension user can answer an outside call just by lifting the handset. Tenant Service An extension user cannot answer trunks that belong to another tenant group. The user can, however, an- swered trunk calls transferred from another tenant group. Features B-D Central Office Calls, Answering 154 FEATURES92000SWG08 Issue 1-0
Operation To answer an incoming trunk call: 1. Lift handset. 2. At keyset, press flashing line key. If you don’t have a line or loop key for a trunk call ringing your phone, it rings an idle CALL key. If you have Ringing Line Preference, lifting the handset answers the call. You can dial after answering the call. This allows you, for example, to respond to computer-gen- erated incoming calls. To use Universal Answer to answer a call ringing over the Paging system: 1. At keyset, press idle CALL key OR At single line set, lift handset. 2. Dial #0. If you hear error tone, your extension’s Class of Service prevents Universal Answer. To listen to the incoming trunk ring choices (keyset only): 1. Press idle CALL key. 2. Dial 811 + 2. 3. Select the pitch (1 = High, 2 = Medium and 3 = Low) and the range (1-4) you want to check. Refer to Table 1-7 for the four Trunk Ring Tone Ranges and the selections within each range. 4. Go back to step 4 to listen to additional choices or press SPK to hang up. To change the pitch of your incoming trunk ring (keyset only): 1. Press idle CALL key. 2. Dial 820 + 2. 3. Select the pitch (1 = High, 2 = Medium and 3 = Low). 4. Press SPK to hang up. Features B-D Central Office Calls, Answering 92000SWG08 Issue 1-0FEATURES 155
Central Office Calls, Placing Description 124i Available — 52 trunks. 384i Available — 128 trunks. - Customizing CODEC Gains and setting up Alternate Trunk Access Codes require Base 2.13, EXCPRU 2.18 or higher.- Customizing CODEC Gains and setting up Alternate Trunk Access Codes require system software 3.04 or higher. - The ability to turn DTMF tones for outgoing trunk calls on and off requires Base 2.13, EXCPRU 2.18 or higher.- The ability to turn DTMF tones for outgoing trunk calls on and off is not available. The system provides flexibility in the way each extension user can place outgoing trunk calls. This lets you cus- tomize the call placing options to meet site requirements and each individual’s needs. A user can place a call by: •Pressing Line Keys or Loop Keys •Pressing a Trunk Group (i.e., loop) key •Pressing a Trunk Group Routing (dial 9) key •Dialing a code for a specific trunk (#9 + the trunks number) •Dialing a code for a Trunk Group (804 + group number) •Dialing a code for Trunk Group Routing or ARS (9) •Dialing an Alternate Trunk Route Access Code (which you must define) Conditions (A.) The system provides analog trunk CO service via ATRU PCBs. ATRU PCBs can connect to either loop start or ground start CO lines. However, ground start operation requires the installation of additional ATRU daughter boards. Refer to the system hardware manual for additional details. (B.) Analog Trunk (ATRU) PCBs do not require circuit type programming. In addition, the system automat- ically detects the ATRU ground start daughter boards, if installed. Default Setting •Enabled. Features B-D Central Office Calls, Placing 156 FEATURES92000SWG08 Issue 1-0
Programming Start Should system users be able to place outgoing calls on trunks?In 0406:62, enter 1 to enable outgoing calls for Tenant Group.In 0406:62, enter 0 to disable outgoing calls for Tenant Group.YesNo StopIn 1005, assign Class of Service to extensions. Are outgoing calls allowed on specific trunks?In 0901:18, enter 1 to allow outgoing calls.In 0901:18, enter 0 to prevent outgoing calls.YesNo Do you need to restrict certain extensions from placing calls on certain trunks?Build an outgoing restriction matrix.In 0911 for each Access Map, select the access options for each trunk. In 0912, assign extensions to Access Maps. In the default program, extensions have full access to all trunks. Continued on next page. Yes In 1005, assign Class of Service to extensions. (Skip this decision for 384i) Should caller hear DTMF confirmation tones as they are dialing a trunk call? No In 0901:29, enter 1.In 0901:29, enter 0.NoYes Features B-D Central Office Calls, Placing 92000SWG08 Issue 1-0FEATURES 157
Programming (Cont’d) Continued from previous page. If a user preselects a line, how long should the system remember the preselection?In 0405:15, enter the preselection interval. Should extension users have one-button placing of outside calls?In 1006, assign function keys as line keys (codes 0001-0128).In 1006, do not assign function keys as line keys (codes 0001-0128). Should extension users have one-button access to trunk groups for placing calls?In 1006, assign Trunk Group Routing/dial 9 keys (code 1011) and/or Trunk Group/ loop keys (1012 + group number).In 1006, do not assign Trunk Group Access or trunk group keys. Do you want to adjust the gain (volume) for trunks or single line telephones?Assign a different CODEC Gain Type in 0901:3. If required, change the CODEC gains in 0117 (384i only).In 0129, adjust the sidetone level for trunks connected to ATRU PCB ports. Do you want to adjust the gain (volume) for conversations on single line telephones?Change the settings in 1001:4. Continued on next page. YesNo YesNo Single Line SetsTrunks Yes No No Features B-D Central Office Calls, Placing 158 FEATURES92000SWG08 Issue 1-0
Programming (Cont’d) Stop Continued from previous page. Check the Analog Trunk Timers in 0114 and 0135 for compatibility with the telco. If desired, assign names to trunks in 0903. Do you want to set up an Alternate Trunk Route Access Code (384i only)? StopIn 0501, set up a Service Code for Alternate Trunk Route Access. For example, to make 50 the Alternate Trunk Route Access Code: DIAL = 5 Digit = 2 Kind = 8 In 0518, assign the Service Code set up in the previous step for Alternate Trunk Route Access. Should extension be able to use Alternate Trunk Route Access?In 0922, enter the extensions port number and enter 0 to prevent routing.In 0922, enter the extensions port number and enter the Trunk Group Routing route number. In Trunk Group Routing defined?Turn to the Trunk Group Routing feature and set up Trunk Group Routing. NoYes NoYes No Yes Features B-D Central Office Calls, Placing 92000SWG08 Issue 1-0FEATURES 159
Programming (Cont’d) ➣ 0114 - Analog Trunk (ATRU PCB) Timers (Part A) 0135 - Analog Trunk (ATRU PCB) Timers (Part B) Review the Analog Trunk Timers for compatibility with the connected telco. ➣0117 - Trunk CODEC Gain Type Settings Customize the transmit and receive levels of the CODEC Gain Types assigned in 0901 Item 3. ➣(384i Only) 0129 - Analog Trunk (ATRU PCB) Side tone Setting Set the side tone level for analog trunks connected to ATRU PCB ports. ➣0405 - System Timers (Part A), Item 15: Preselection Time Set the preselection interval (0-64800 seconds). When a keyset user preselects a line key, the system re- members the preselection for this interval. ➣0406 - COS Options, Item 62: Trunk Calls In an extension’s Class of Service, enable (1) or disable (0) trunk calling. ➣0501 - System Numbering Set up a Service Code for Alternate Trunk Route Access. This requires system software 3.04 or higher. ➣0510 - Trunk Access Code If required, change the single-digit Trunk Access Code (normally 9). If you change this code, you must also review the settings in 0501 for the new code selected. ➣0518 - Alternate Trunk Route Access Code Assign the Service Code set up in 0501 for Alternate Trunk Route Access. ➣0901 - Basic Trunk Port Setup (Part A), Item 3: CODEC Gain Type Set the CODEC Gain Type for each trunk. Use 0117 to customize the transmit and receive levels of each CODEC Gain Type. ➣0901 - Basic Trunk Port Setup (Part A), Item 18, Outgoing Calls For each trunk, allow (1) or prevent (0) outgoing calls. ➣0901 - Basic Trunk Port Setup (Part A), Item 29: DTMF Tones for Outgoing Calls For each trunk, enable (1) or disable (0) DTMF tones for outgoing trunk calls. ➣0903 - Trunk Names To make identifying calls easier, assign a name to each trunk. ➣0911 - Trunk Access Map Setup Set up the Trunk Access Maps (1-128). This sets the access options for trunks. ➣0912 - Extension Access Map Assignment Assign Trunk Access Maps (1-128) to extensions. ➣0922 - Alternate Trunk Route for Extensions Designate the trunk route accessed when a user dials the Alternate Trunk Route Access Code. Refer to Trunk Group Routing to set up outbound routing. ➣1001 - Basic Extension Port Setup (Part A), Item 4: CODE Gain Type Adjust the gain settings for single line telephones. ➣1005 - Class of Service Assign a Class Of Service (1-15) to an extension. ➣1006 - Programming Function Keys To simplify placing calls, assign function keys for placing trunk calls: Line keys (code 1-128), Trunk Group Routing/dial 9 keys (code 1011) and Trunk Group/loop keys (code 1012 + group). Features B-D Central Office Calls, Placing 160 FEATURES92000SWG08 Issue 1-0