Nitsuko 124i/384i Software Manual
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Description (Cont’d) Flexible DID Service Compatibility You can program the system to be compatible with three and four digit DID service. With four digit service, the telco sends four digits to the system for translation. With three digit service, the telco sends three digits to the system for translation. Be sure to program your system for compatibility with the provided telco service. For example, if the telco sends four digits, make sure you set up the translation tables to accept the four digits. The system is compatible with Dial Pulse (DP) and DTMF DID signaling. DID trunks can be either wink start or immediate start. DID Intercept DID Intercept automatically reroutes DID calls under certain conditions. There are three types of DID Intercept: •Vacant Number Intercept If a caller dials an extension that does not exist or misdials, Vacant Number Intercept can reroute the call to the programmed DID Intercept extension ring group or Voice Mail. Without Vacant Number Intercept, the caller hears error tone after misdialing. •Busy Intercept Busy Intercept determines DID routing when a DID caller dials a busy extension. If Busy Intercept is en- abled, the call immediately routes to the programmed DID Intercept extension ring group or Voice Mail. If Busy Intercept is disabled, the call follows DID Camp-On programming (see below). •Ring-No-Answer Intercept Ring-No-Answer Intercept sets the routing options for DID calls that ring unanswered at the destination extension. With Ring-No-Answer Intercept enabled, the unanswered call reroutes to the DID Intercept extension ring group or Voice Mail after the DID Ring-No-Answer Time interval. If Ring-No-Answer In- tercept is disabled, the unanswered call rings the destination until the outside caller hangs up. DID Camp-On DID Camp-On sets what happens to DID calls to busy extensions when you have Busy Intercept disabled. With DID Camp-On enabled, a call to a busy extension camps-on for the DID Ring No Answer Time interval. It then diverts to the programmed DID Intercept extension ring group or Voice Mail. Without DID Camp-On, the caller to the busy extension just hears busy tone. DID Routing Through the VAU Automated Attendant DID calls can optionally route through the Automated Attendant. The DID caller hears an initial Automated At- tendant Greeting explaining their dialing options. If the caller misdials, they can hear a second greeting with ad- ditional instructions. For example, the first Automated Attendant Greeting can be, Thank you for calling. Please dial the extension number you wish to reach or dial 0 for the operator. If the caller inadvertently dials an exten- sion that doesn’t exist, they could hear, The extension you dialed is unavailable. Please dial 0 for assistance or dial # to leave a message so we can call you back. You assign Automated Attendant greetings (i.e., VAU Messages) to the numbers in each Translation Table. This provides you with extensive flexibility when determining which greetings the system should play for which di- aled numbers. You could, for example, set up 926 5401 through 926 5449 to route to extensions 301-349, and have 926 5450 route to the automated attendant. Federal Communications Commission DID Requirements Allowing this equipment to operate in a manner that does not provide proper answer supervision signaling is in violation of Part 68 rules. This equipment returns answer supervision to the Public Switched Telephone Network when the DID trunk is: •Answered by the called station •Answered by the attendant •Routed to a recorded announcement that can be administered by the CPE user •Routed to a dial prompt Features D-M Direct Inward Dialing (DID) 92000SWG08 Issue 1-0FEATURES 231
Description (Cont’d) Federal Communications Commission DID Requirements (Cont’d) This equipment returns answer supervision on all DID calls forwarded back to the Public Switched Telephone Network. Permissible exceptions are when: •A call is unanswered •A busy tone is received •A reorder tone is received When ordering DID service, provide the telco with the following information: FCC Registration Number ........................................1ZDJPN-nnnnn-KF-E DID Facility Interface Code......................................02RV2-T DID Service Order Code ...........................................9.0F DID Answer Supervision Code.................................A S.2 DID USOC Jack Type ...............................................RJ21X Conditions (A.) DID requires the installation of a 4ATRU-DID PCB. Each PCB provides four DID ports but uses eight trunk software ports. For example, a DID PCB that provides trunks 1-4 automatically disables trunks 5-8. Refer to the hardware manual for additional details. (B.) DID service must be purchased from your local telephone company. (C.) (124i Only) DTMF DID requires a Tone Detector (DTDU) PCB. Default Setting Disabled. Features D-M Direct Inward Dialing (DID) 232 FEATURES92000SWG08 Issue 1-0
Programming Start (384i Only) If required, in 0116 check the Tone Detection Setup. Are all your DID trunks in the same telco block?In 0905, assign all DID trunks to the same group. Enter data in worksheet page 1.In 0905, assign each unique type of DID trunk to its own trunk group. Enter data in worksheet page 1. Is trunk for Dial Pulse or DTMF DID service?In 0901 item 27, enter 1 for DTMF. Enter data in worksheet page 1.In 0901 Item 27, enter 0 for Dial Pulse. Enter data in worksheet page 1. (384i Only) In 0303, reserve at least one DTU block for DTMF reception (type 2).In 0132, make sure the DID Trunk Timers are compatible with the local telco. Does telco provide wink or immediate start DID service?In 2301, enter 1 for wink start. Enter data in worksheet page 1.In 2301, enter 0 for immediate start. Enter data in worksheet page 1. Should trunk be DID all the time?In 0901 Item 14-17, enter 3 for each Night Service mode. Enter data in worksheet page 1.In 0901 Items 14-17, enter trunk service type for each Night Service mode. Enter data in worksheet page 1. For example, a trunk can be a DID trunk (type 3) in the day and a normal (type 0) trunk at night. Should DID ring extensions function key or line appearance?In 1006, assign a function key as a line or loop key for the DID.In 1006, make sure the DID trunk doesnt appear as a line key. Continued on next page. YesNo DTMFDP WinkImmed. YesNo Function KeyLine Appearance Features D-M Direct Inward Dialing (DID) 92000SWG08 Issue 1-0FEATURES 233
Programming (Cont’d) Yes NoNo Yes Continued on next page. For each Translation Table Entry on worksheet page 2, use 1806 to enter data in the Digits Received, Digits Dialed and Name fields. Allocate Translation Table entries to Translation Table 1. On worksheet page 2, use Table No. Entry to record the entry number, and Address No. for the entrys corresponding address. Enter the data from worksheet page 2 into 1805 and 1807. Allocate Translation Table entries to each Translation Table. On worksheet page 2, use Table No. Entry to record the entry number, and Address No. for the entrys corresponding address. Determine how many Translation Table entries you need for each table.Determine how may Translation Table entries you need for Table 1.Do you have more than one Translation Table? Make a copy of worksheet page 2 for trunk group 1.Make copies of worksheet page 2 for each trunk group. For each Translation Table, set the number of digits the DID service provides. Enter the data on worksheet page 2 (one entry per table).In 1808, assign each DID trunk group to a different Translation Table (1-8). Enter the data on worksheet page 2.In 1808, assign the DID trunk group to Translation Table 1. Enter the data in worksheet page 2. Are all DID trunks in the same trunk group? Continued from previous page. Features D-M Direct Inward Dialing (DID) 234 FEATURES92000SWG08 Issue 1-0
Programming (Cont’d) Continued from previous page.Do you want DID Intercept?StopNo Should the intercept destination be a Ring Group, the VAU Automated Attendant or Voice Mail? Yes Determine which extension Ring Group you want for DID Intercept. Set up Ring Groups in 0909 and 0910. Ring Group In 1809, assign an extension Ring Group to each Translation Table.In 1809, assign 128 (384i) or 16 (124i) to each Translation Table. Voice Mail In 1809, assign 127 (384i) or 15 (124i) to each Translation Table.VAU Auto Attn. In 2205, enter the VAU message number that should play for each trunk. Do you want Vacant Number Intercept?In 1810:1, enter 1.YesIn 1810:1, enter 0.No In 0405:10, set the Intercom Interdigit Time (for DID callers that fail to dial). Do you want Busy Intercept?In 1810:2, enter 1.In 1810:2, enter 0. Do you want Ring- No-Answer Intercept?In 1810:3, enter 1.In 1810:3, enter 0. In 0405:4, set the Ring-No-Answer Time interval. Do you want DID Camp-On?In 1810:4, enter 1 for DID Camp-On.In 1810:4, enter 0 for DID Camp-On. Stop YesNo YesNo YesNo Features D-M Direct Inward Dialing (DID) 92000SWG08 Issue 1-0FEATURES 235
Programming (Cont’d) DID Routing Through the Automated Attendant (124i Base 2.13, EXCPRU 2.18, 384i 3.06.16 or Higher) Start Should a DID number route to the VAU Automated Attendant? StopNo In 1806 for the DID number dialed, enter 882 in the TRF entry. Yes After entering 882 above, enter the number of the VAU message (01-16) the caller should hear when the Automated Attendant answers (e.g., 882 02 ).This message could be similar to your main company greeting. Callers can dial Automated Attendant options after hearing this message. Should callers hear a unique VAU message if they misdial after the Automated Attendant answers?Enter the number of the VAU message (01-16) that has the unique message (e.g., 88202 03 ).Enter the same VAU message number as you entered above (e.g., 88202 02 ). YesNo Normally, you should let callers dial additional Automated Attendant options after hearing this message. Stop Optionally, you can enter 127 in the TRF field to have the call route to the VAU message defined in Program 2205. If you do, skip the rest of this chart. Features D-M Direct Inward Dialing (DID) 236 FEATURES92000SWG08 Issue 1-0
Programming (Cont’d) ➣ 0116 - Tone Detection Setup Use items 1-10 and 19-32 to set the DTMF criteria for DTMF DID calls. ➣0132 - DID Trunk Timers Make sure the DID Trunk Timer settings are compatible with your local telco. ➣(384i Only) 0303 - DTMF and Dial Tone Detection Circuit Setup If the system has DTMF DID trunks, be sure to reserve at least one DTU block for analog trunk DTMF reception (type 2). There must be an available receiver for each DTMF DID trunk. •Use the following as a guide when allocating DTMF receivers (i.e., DTU blocks): - In light traffic sites, allocate one DTMF receiver for every 10 devices that use them. - In heavy traffic sites, allocate one DTMF receiver for every five devices that use them. ➣0405 - System Timers (Part A), Item 10: Intercom Interdigit Time Set the time-out interval for DID callers that don’t dial. After this interval, the DID call routes according to Vacant Number Intercept programming. ➣0405 - System Timers (Part A), Item 31: DID Ring-No-Answer Time Set the DID Ring-No-Answer (RNA) Intercept interval (0-64800 seconds). In systems with RNA Inter- cept, the DID call rings the destination extension for this interval and then rings Intercept Ring Group. ➣0901 - Basic Trunk Port Setup (Part A), Items 14-17: Trunk Service Type For each Night Service Mode, enter service type 3 when the trunk should be a DID trunk. ➣0901 - Basic Trunk Port Setup (Part A), Item 27: DID/E&M Receive Signaling Type Enter 0 if DID trunk is Dial Pulse (DP). Enter 1 if DID trunk is DTMF. ➣0905 - Trunk Groups Put DID trunks in the same trunk group (other than group 1). If you have several types of DID trunks, put each type in a separate trunk group. ➣0909 - Extension Ring Group Assignment Assign extensions to Ring Groups. Calls ring the extensions according to programming. ➣0910 - Trunk Ring Group Assignment DID Intercepts use your system’s CO trunk Ring Group programming. ➣1006 - Programming Function Keys You can assign line keys for DID trunks (0001-0128). Without line keys, DID calls ring line appearance (CALL) keys. ➣1805 - DID Translation Table Setup Assign the range of DID Translation Table entries (1-1500) to each DID Translation Table (1-8). When entering data: •For each table, specify the starting address that corresponds to the DID Translation Table entries. The address is always one less than the entry (e.g., address 0000 is entry 1). •After specifying the starting address, enter the total number of entries in the table. For example, if ta- ble 1 begins at address 0000 and has 11 entries, the DID Translation Table entries are 1-10. ➣1806 - DID Translation Table Number Conversion For each DID Translation Table entry (1-1500), specify: •The digits received by the system (Digits Rcvd in the worksheet) (8 digits max.). •The extension the system dials after translation (Digits Dialed in the worksheet) (24 digits max.). In 124i Base 2.13, EXCPRU 2.18 or 384i system software 3.06.16 or higher, you can route the call to the VAU Automated Attendant. For the TRF entry, enter 882, the VAU message number for the first greeting followed by the VAU message number for the second greeting. The second greeting plays if the caller misdials. For example, 8820203 will cause the Automated Attendant to answer, play VAU message 02 to the caller and the play VAU message 03 if they misdial. In system software 3.06.09, you could enter only the first VAU message number (not both). Optionally (384i requires 3.07.10 or higher, 124i requires Base 4.02 or EXCPRU 4.02 or higher), you can enter 127(384i) or 15 (124i) in the TRF field to have the call route to the VAU message assigned to the trunk in Program 2205. •The name that should show on the dialed extension’s display when it rings (eight characters max). Features D-M Direct Inward Dialing (DID) 92000SWG08 Issue 1-0FEATURES 237
Programming (Cont’d) ➣ 1807 - DID Translation Table Expected Number of Digits For each DID Translation Table (1-8), enter the number of digits the table expects to receive from the CO. For example, for a table used with 3-digit DID service, enter 3. ➣1808 - DID Trunk Group to Translation Table Assignment Assign the DID trunk groups (1-128) to translation tables. If all the DID trunks use the same type of DID serv- ice, you may have only one DID trunk group and one DID Translation Table (with many entries). ➣1809 - DID Intercept Ring Group For each DID Translation Table, program the DID Intercept destination. The destination can be a Ring Group (1-127 in 384i, 1-14 in 124i), Voice Mail (128 in 384i, 16 in 124i), the VAU Automated Attendant (127 in 384i or 15 in the 124i) or the operator (0). ➣1810 - DID Intercept Options Selectively enable (1) or disable (0) Vacant Number Intercept, Busy Intercept, Ring-No-Answer Intercept and DID Camp-On. ➣2205 - OPA Message Assignment If the DID Intercept destination set in Program 1809 is 127 (384i) or 15 (124i), use this program to as- sign the VAU message (1-16) that should play when the VAU Automated Attendant answers. ➣2301 - DID/E&M Start Signaling Enter 0 if DID trunk uses immediate start signaling. Enter 1 if DID trunk uses wink start signaling. Related Features Direct Inward System Access (DISA) DISA also allows outside callers to dial system extensions directly. Off Hook Signaling The Off Hook Signaling Enhancemetns provide DID calls with additional Off Hook Signaling options. Refer to this feature for the specifics. Programmable Function Keys To simplify answering DID calls, assign function keys as line keys for the DID trunks. Operation DID calls ring extensions like normal trunk calls. Features D-M Direct Inward Dialing (DID) 238 FEATURES92000SWG08 Issue 1-0
DID Options Worksheet Trunk Service Type OptionTrunk NumberTrunk GroupSignaling Ty p eStart Ty p eDay Night Midnight Rest Program No.0905 0901-27 2301 0901-14 0901-15 0901-16 0901-17 Entry Range1-128 1-128 DP=0 DTMF=1Immed.=0 Wink=1Normal=0 DISA=2 DID=3Normal=0 DISA=2 DID=3Normal=0 DISA=2 DID=3Normal=0 DISA=2 DID=3 Sample Entries12013 0 0 3 22013 0 0 3 32013 0 0 3 Yo u r E n t r i e s Features D-M Direct Inward Dialing (DID) 92000SWG08 Issue 1-0FEATURES 239
DID Options Worksheet AREA TABLES OptionTrunk GroupDID Table Number 1Expected DigitsTa b l e No. EntryAddress No.Digits Rcvd Digits Dialed Name Program No.1808 1805 1807 1805 1805 1806 1806 1806 Entry Range1-128 1-8 1-8 1-1500 0000-1499 8 dgts max. 24 dgts max. 8 char max. Sample Entries2 1111 3 1 0000 218 218 DID 2 1111 3 2 0001 220 220 DID 2 1111 3 3 0002 224 224 DID Yo u r E n t r i e s 1 Make one entry for each Night Service mode. Features D-M Direct Inward Dialing (DID) 240 FEATURES92000SWG08 Issue 1-0