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Nitsuko 124i/384i Software Manual

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    							Description (Cont’d)
    Flexible DID Service Compatibility
    You can program the system to be compatible with three and four digit DID service.  With four digit service, the
    telco sends four digits to the system for translation.  With three digit service, the telco sends three digits to the
    system for translation.  Be sure to program your system for compatibility with the provided telco service.  For
    example, if the telco sends four digits, make sure you set up the translation tables to accept the four digits.
    The system is compatible with Dial Pulse (DP) and DTMF DID signaling.  DID trunks can be either wink start
    or immediate start.
    DID Intercept
    DID Intercept automatically reroutes DID calls under certain conditions.  There are three types of DID Intercept:
    •Vacant Number Intercept
    If a caller dials an extension that does not exist or misdials, Vacant Number Intercept can reroute the call
    to the programmed DID Intercept extension ring group or Voice Mail.  Without Vacant Number Intercept,
    the caller hears error tone after misdialing.
    •Busy Intercept
    Busy Intercept determines DID routing when a DID caller dials a busy extension.  If Busy Intercept is en-
    abled, the call immediately routes to the programmed DID Intercept extension ring group or Voice Mail.
    If Busy Intercept is disabled, the call follows DID Camp-On programming (see below).
    •Ring-No-Answer Intercept
    Ring-No-Answer Intercept sets the routing options for DID calls that ring unanswered at the destination
    extension.  With Ring-No-Answer Intercept enabled, the unanswered call reroutes to the DID Intercept
    extension ring group or Voice Mail after the DID Ring-No-Answer Time interval.  If Ring-No-Answer In-
    tercept is disabled, the unanswered call rings the destination until the outside caller hangs up.
    DID Camp-On
    DID Camp-On sets what happens to DID calls to busy extensions when you have Busy Intercept disabled. With
    DID Camp-On enabled, a call to a busy extension camps-on for the DID Ring No Answer Time interval. It then
    diverts to the programmed DID Intercept extension ring group or Voice Mail. Without DID Camp-On, the caller
    to the busy extension just hears busy tone.
    DID Routing Through the VAU Automated Attendant
    DID calls can optionally route through the Automated Attendant. The DID caller hears an initial Automated At-
    tendant Greeting explaining their dialing options. If the caller misdials, they can hear a second greeting with ad-
    ditional instructions. For example, the first Automated Attendant Greeting can be, Thank you for calling. Please
    dial the extension number you wish to reach or dial 0 for the operator. If the caller inadvertently dials an exten-
    sion that doesn’t exist, they could hear, The extension you dialed is unavailable. Please dial 0 for assistance or
    dial # to leave a message so we can call you back.
    You assign Automated Attendant greetings (i.e., VAU Messages) to the numbers in each Translation Table. This
    provides you with extensive flexibility when determining which greetings the system should play for which di-
    aled numbers. You could, for example, set up 926 5401 through 926 5449 to route to extensions 301-349, and
    have 926 5450 route to the automated attendant.
    Federal Communications Commission DID Requirements
    Allowing this equipment to operate in a manner that does not provide proper answer supervision signaling is in
    violation of Part 68 rules.
    This equipment returns answer supervision to the Public Switched Telephone Network when the DID trunk is:
    •Answered by the called station
    •Answered by the attendant
    •Routed to a recorded announcement that can be administered by the CPE user
    •Routed to a dial prompt
    Features D-M
    Direct Inward Dialing (DID)
    92000SWG08   Issue 1-0FEATURES   231 
    						
    							Description (Cont’d)
    Federal Communications Commission DID Requirements (Cont’d)
    This equipment returns answer supervision on all DID calls forwarded back to the Public Switched Telephone
    Network. Permissible exceptions are when:
    •A call is unanswered
    •A busy tone is received
    •A reorder tone is received
    When ordering DID service, provide the telco with the following information:
    FCC Registration Number ........................................1ZDJPN-nnnnn-KF-E 
    DID Facility Interface Code......................................02RV2-T 
    DID Service Order Code ...........................................9.0F 
    DID Answer Supervision Code.................................A S.2 
    DID USOC Jack Type ...............................................RJ21X 
    Conditions
    (A.) DID requires the installation of a 4ATRU-DID PCB.  Each PCB provides four DID ports but uses eight
    trunk software ports. For example, a DID PCB that provides trunks 1-4 automatically disables trunks 5-8.
    Refer to the hardware manual for additional details.
    (B.) DID service must be purchased from your local telephone company. 
    (C.) (124i Only) DTMF DID requires a Tone Detector (DTDU) PCB.
    Default Setting
    Disabled.
    Features D-M
    Direct Inward Dialing (DID)
    232   FEATURES92000SWG08  Issue 1-0 
    						
    							Programming
    Start
    (384i Only) If required, in 0116
    check the Tone Detection Setup.
    Are all your DID trunks
    in the same telco block?In 0905, assign all DID
    trunks to the same group.
    Enter data in worksheet
    page 1.In 0905, assign each unique
    type of DID trunk to its own
    trunk group. Enter data in
    worksheet page 1.
    Is trunk for Dial
    Pulse or DTMF
    DID service?In 0901 item 27, enter 1
    for DTMF. Enter data in
    worksheet page 1.In 0901 Item 27, enter 0
    for Dial Pulse. Enter data
    in worksheet page 1.
    (384i Only) In 0303,
    reserve at least one
    DTU block for DTMF
    reception (type 2).In 0132, make sure
    the DID Trunk Timers
    are compatible with
    the local telco.
    Does telco provide
    wink or immediate
    start DID service?In 2301, enter 1 for
    wink start. Enter data
    in worksheet page 1.In 2301, enter 0 for
    immediate start. Enter
    data in worksheet page 1.
    Should trunk be
    DID all the time?In 0901 Item 14-17, enter 3 for
    each Night Service mode. Enter
    data in worksheet page 1.In 0901 Items 14-17, enter
    trunk service type for each
    Night Service mode. Enter
    data in worksheet page 1.
    For example, a trunk can be a DID
    trunk (type 3) in the day and a
    normal (type 0) trunk at night.
    Should DID ring
    extensions function
    key or line
    appearance?In 1006, assign a function
    key as a line or loop key
    for the DID.In 1006, make sure the
    DID trunk doesnt appear
    as a line key.
    Continued
    on next
    page.
    YesNo
    DTMFDP
    WinkImmed.
    YesNo
    Function
    KeyLine
    Appearance
    Features D-M
    Direct Inward Dialing (DID)
    92000SWG08   Issue 1-0FEATURES   233 
    						
    							Programming (Cont’d)
    Yes NoNo Yes
    Continued
    on next
    page.
    For each Translation Table
    Entry on worksheet page 2,
    use 1806 to enter data in the
    Digits Received, Digits
    Dialed and Name fields.
    Allocate Translation Table
    entries to Translation Table 1.
    On worksheet page 2, use
    Table No. Entry to record the
    entry number, and Address
    No. for the entrys
    corresponding address.
    Enter the data from
    worksheet page 2 into
    1805 and 1807.
    Allocate Translation Table
    entries to each Translation
    Table.  On worksheet page
    2, use Table No. Entry to
    record the entry number, and
    Address No. for the entrys
    corresponding address.
    Determine how many
    Translation Table entries
    you need for each table.Determine how may
    Translation Table entries
    you need for Table 1.Do you have more
    than one
    Translation Table?
    Make a copy of worksheet
    page 2 for trunk group 1.Make copies of worksheet
    page 2 for each trunk group.
    For each Translation Table, set
    the number of digits the DID
    service provides.  Enter the data
    on worksheet page 2 (one entry
    per table).In 1808, assign each DID
    trunk group to a different
    Translation Table (1-8).
    Enter the data on
    worksheet page 2.In 1808, assign the DID
    trunk group to Translation
    Table 1.  Enter the data
    in worksheet page 2.
    Are all DID trunks
    in the same trunk
    group?
    Continued
    from
    previous
    page.
    Features D-M
    Direct Inward Dialing (DID)
    234   FEATURES92000SWG08  Issue 1-0 
    						
    							Programming (Cont’d)
    Continued
    from
    previous
    page.Do you want
    DID Intercept?StopNo
    Should the intercept
    destination be a Ring
    Group, the VAU
    Automated Attendant
    or Voice Mail?
    Yes
    Determine which
    extension Ring Group you
    want for DID Intercept.
    Set up Ring Groups in
    0909 and 0910.
    Ring
    Group
    In 1809, assign an
    extension Ring
    Group to each
    Translation Table.In 1809, assign 128
    (384i) or 16 (124i)
    to each Translation
    Table.
    Voice Mail
    In 1809, assign 127
    (384i) or 15 (124i) to
    each Translation
    Table.VAU
    Auto
    Attn.
    In 2205, enter the VAU
    message number that
    should play for each trunk.
    Do you want Vacant
    Number Intercept?In 1810:1, enter 1.YesIn 1810:1, enter 0.No
    In 0405:10, set the
    Intercom Interdigit
    Time (for DID callers
    that fail to dial).
    Do you want Busy
    Intercept?In 1810:2, enter 1.In 1810:2, enter 0.
    Do you want Ring-
    No-Answer Intercept?In 1810:3, enter 1.In 1810:3, enter 0.
    In 0405:4, set the
    Ring-No-Answer
    Time interval.
    Do you want
    DID Camp-On?In 1810:4, enter 1
    for DID Camp-On.In 1810:4, enter 0
    for DID Camp-On.
    Stop
    YesNo
    YesNo
    YesNo
    Features D-M
    Direct Inward Dialing (DID)
    92000SWG08   Issue 1-0FEATURES   235 
    						
    							Programming (Cont’d)
    DID Routing Through the Automated Attendant (124i Base 2.13, EXCPRU 2.18, 384i 3.06.16 or Higher)
    Start
    Should a DID
    number route to the
    VAU Automated
    Attendant?
    StopNo
    In 1806 for the DID
    number dialed, enter
    882 in the 
    TRF entry.
    Yes
    After entering 882 above, enter the
    number of the VAU message (01-16) the
    caller should hear when the Automated
    Attendant answers (e.g., 882 02 ).This message could be similar
    to your main company
    greeting. Callers can dial
    Automated Attendant options
    after hearing this message.
    Should callers hear a unique
    VAU message if they misdial
    after the Automated
    Attendant answers?Enter the number of the
    VAU message (01-16) that
    has the unique message
    (e.g., 88202 03 ).Enter the same VAU
    message number as
    you entered above
    (e.g., 88202 02 ).
    YesNo
    Normally, you should let callers dial
    additional Automated Attendant
    options after hearing this message.
    Stop
    Optionally, you can enter 127 in the TRF
    field to have the call route to the VAU
    message defined in Program 2205. If
    you do, skip the rest of this chart.
    Features D-M
    Direct Inward Dialing (DID)
    236   FEATURES92000SWG08  Issue 1-0 
    						
    							Programming (Cont’d)
    ➣
    0116 - Tone Detection Setup
    Use items 1-10 and 19-32 to set the DTMF criteria for DTMF DID calls.
    ➣0132 - DID Trunk Timers
    Make sure the DID Trunk Timer settings are compatible with your local telco.
    ➣(384i Only) 0303 - DTMF and Dial Tone Detection Circuit Setup
    If the system has DTMF DID trunks, be sure to reserve at least one DTU block for analog trunk DTMF
    reception (type 2). There must be an available receiver for each DTMF DID trunk.
    •Use the following as a guide when allocating DTMF receivers (i.e., DTU blocks):
    - In light traffic sites, allocate one DTMF receiver for every 10 devices that use them.
    - In heavy traffic sites, allocate one DTMF receiver for every five devices that use them.
    ➣0405 - System Timers (Part A), Item 10: Intercom Interdigit Time
    Set the time-out interval for DID callers that don’t dial. After this interval, the DID call routes according
    to Vacant Number Intercept programming.
    ➣0405 - System Timers (Part A), Item 31: DID Ring-No-Answer Time
    Set the DID Ring-No-Answer (RNA) Intercept interval (0-64800 seconds).  In systems with RNA Inter-
    cept, the DID call rings the destination extension for this interval and then rings Intercept Ring Group.
    ➣0901 - Basic Trunk Port Setup (Part A), Items 14-17: Trunk Service Type
    For each Night Service Mode, enter service type 3 when the trunk should be a DID trunk.
    ➣0901 - Basic Trunk Port Setup (Part A), Item 27: DID/E&M Receive Signaling Type
    Enter 0 if DID trunk is Dial Pulse (DP). Enter 1 if DID trunk is DTMF.
    ➣0905 - Trunk Groups
    Put DID trunks in the same trunk group (other than group 1).  If you have several types of DID trunks,
    put each type in a separate trunk group.
    ➣0909 - Extension Ring Group Assignment
    Assign extensions to Ring Groups. Calls ring the extensions according to programming.
    ➣0910 - Trunk Ring Group Assignment
    DID Intercepts use your system’s CO trunk Ring Group programming.
    ➣1006 - Programming Function Keys
    You can assign line keys for DID trunks (0001-0128).  Without line keys, DID calls ring line appearance
    (CALL) keys.
    ➣1805 - DID Translation Table Setup
    Assign the range of DID Translation Table entries (1-1500) to each DID Translation Table (1-8). When
    entering data:
    •For each table, specify the starting address that corresponds to the DID Translation Table entries.
    The address is always one less than the entry (e.g., address 0000 is entry 1).
    •After specifying the starting address, enter the total number of entries in the table.  For example, if ta-
    ble 1 begins at address 0000 and has 11 entries, the DID Translation Table entries are 1-10.
    ➣1806 - DID Translation Table Number Conversion
    For each DID Translation Table entry (1-1500), specify:
    •The digits received by the system (Digits Rcvd in the worksheet) (8 digits max.).
    •The extension the system dials after translation (Digits Dialed in the worksheet) (24 digits max.).
    In 124i Base 2.13, EXCPRU 2.18 or 384i system software 3.06.16 or higher, you can route the
    call to the VAU Automated Attendant. For the TRF entry, enter 882, the VAU message number for the
    first greeting followed by the VAU message number for the second greeting. The second greeting
    plays if the caller misdials. For example, 8820203 will cause the Automated Attendant to answer,
    play VAU message 02 to the caller and the play VAU message 03 if they misdial. In system software
    3.06.09, you could enter only the first VAU message number (not both).
    Optionally (384i requires 3.07.10 or higher, 124i requires Base 4.02 or EXCPRU 4.02 or
    higher), you can enter 127(384i) or 15 (124i)  in the TRF field to have the call route to the VAU
    message assigned to the trunk in Program 2205.
    •The name that should show on the dialed extension’s display when it rings (eight characters max).
    Features D-M
    Direct Inward Dialing (DID)
    92000SWG08   Issue 1-0FEATURES   237 
    						
    							Programming (Cont’d)
    ➣
    1807 - DID Translation Table Expected Number of Digits
    For each DID Translation Table (1-8), enter the number of digits the table expects to receive from the
    CO. For example, for a table used with 3-digit DID service, enter 3.
    ➣1808 - DID Trunk Group to Translation Table Assignment
    Assign the DID trunk groups (1-128) to translation tables. If all the DID trunks use the same type of DID serv-
    ice, you may have only one DID trunk group and one DID Translation Table (with many entries).
    ➣1809 - DID Intercept Ring Group
    For each DID Translation Table, program the DID Intercept destination. The destination can be a
    Ring Group (1-127 in 384i, 1-14 in 124i), Voice Mail (128 in 384i, 16 in 124i), the VAU Automated
    Attendant (127 in 384i or 15 in the 124i) or the operator (0).
    ➣1810 - DID Intercept Options
    Selectively enable (1) or disable (0) Vacant Number Intercept, Busy Intercept, Ring-No-Answer Intercept
    and DID Camp-On.
    ➣2205 - OPA Message Assignment
    If the DID Intercept destination set in Program 1809 is 127 (384i) or 15 (124i), use this program to as-
    sign the VAU message (1-16) that should play when the VAU Automated Attendant answers.
    ➣2301 - DID/E&M Start Signaling
    Enter 0 if DID trunk uses immediate start signaling.  Enter 1 if DID trunk uses wink start signaling.
    Related Features
    Direct Inward System Access (DISA)
    DISA also allows outside callers to dial system extensions directly.
    Off Hook Signaling
    The Off Hook Signaling Enhancemetns provide DID calls with additional Off Hook Signaling options.
    Refer to this feature for the specifics.
    Programmable Function Keys
    To simplify answering DID calls, assign function keys as line keys for the DID trunks.
    Operation
    DID calls ring extensions like normal trunk calls.
    Features D-M
    Direct Inward Dialing (DID)
    238   FEATURES92000SWG08  Issue 1-0 
    						
    							DID Options Worksheet 
    Trunk Service Type
    OptionTrunk
    NumberTrunk
    GroupSignaling
    Ty p eStart
    Ty p eDay Night Midnight Rest
    Program No.0905 0901-27 2301 0901-14 0901-15 0901-16 0901-17
    Entry Range1-128 1-128 DP=0
    DTMF=1Immed.=0
    Wink=1Normal=0
    DISA=2
    DID=3Normal=0
    DISA=2
    DID=3Normal=0
    DISA=2
    DID=3Normal=0
    DISA=2
    DID=3
    Sample Entries12013 0 0 3
    22013 0 0 3
    32013 0 0 3
    Yo u r  E n t r i e s
    Features D-M
    Direct Inward Dialing (DID)
    92000SWG08   Issue 1-0FEATURES   239 
    						
    							DID Options Worksheet
    AREA TABLES
    OptionTrunk
    GroupDID Table
    Number 1Expected
    DigitsTa b l e
    No. EntryAddress
    No.Digits Rcvd Digits Dialed Name
    Program No.1808 1805 1807 1805 1805 1806 1806 1806
    Entry Range1-128 1-8 1-8 1-1500 0000-1499 8 dgts max. 24 dgts max. 8 char
    max.
    Sample Entries2 1111 3 1 0000 218 218 DID
    2 1111 3 2 0001 220 220 DID
    2 1111 3 3 0002 224 224 DID
    Yo u r  E n t r i e s
    1        Make one entry for each Night Service mode.
    Features D-M
    Direct Inward Dialing (DID)
    240   FEATURES92000SWG08  Issue 1-0 
    						
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