Nitsuko 124i/384i Software Manual

							Programming (Cont’d)
➣
0510 - Trunk Access Code
If required, change the Trunk Access Code (normally 9).
➣0905 - Trunk Groups
Assign trunks to trunk groups (1-128).
➣0906 - Trunk Group Routing
Set up an outbound routing table (1-64 in 384i, 1-36 in 124i) for trunk groups assigned in Program 0905.
➣0907 - Trunk Group Routing for Extensions
Assign the routes set in Program 0906 to extensions.
➣0911 - Trunk Access Map Setup
Access Map programming may limit Trunk Group Routing options.
➣0912 - Extension Access Map Assignment
Access Map programming may limit Trunk Group Routing options.
➣1006 - Programming Function Keys
Assign a function key for Trunk Group Routing access (code 1011).
Related Features
Central Office Calls, Placing
Instead of using Trunk Group Routing, an extension user can place a trunk call by:
•Pressing a line key
•Dialing a trunk service code
•Pressing a trunk group key (refer to the Trunk Group feature)
•Dialing a trunk group service code (refer to the Trunk Group feature).
Dial Tone Detection
Refer to this feature for the specifics on how the system handles Dial Tone Detection.
Programmable Function Keys
Programmable Function Keys simplify placing calls using Trunk Group Routing.
Ringing Line Preference
The system uses Trunk Group Routing programming (Program 0906) when setting up Ringing Line Preference.
Tenant Service
Each tenant group can have a different trunk group routing code.
Trunk Groups
Use trunk group programming to set the order in which users access trunks within a specific trunk group. 
Operation
To place a call using Trunk Group Routing:
1. At keyset, press idle CALL key.
OR
At single line telephone, lift handset.
2. Dial 9.
3. Dial number.
OR
1. Press Trunk Group Routing key (PGM 1006 or SC 851: 1011).
2. Dial number.
Features N-Z
Trunk Group Routing
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							Trunk Groups
Description
 124i Available — 16 trunk groups. 384i Available — 128 trunk groups.
Trunk Groups let you optimize trunk usage for incoming and outgoing calls.  With Trunk Groups, users can have
loop (rotary) keys for trunk calls.  Incoming trunk group calls ring these loop keys.  For outgoing calls, the user
presses a loop key to access the first available trunk within the group.  You set the access order in trunk group
programming.  The system allows 128 trunk groups.
Loop keys give an extension user more available function keys, since the user doesn’t need a separate line key for
each trunk. The user only needs one loop key for each trunk group.  This simplifies placing and answering calls.
Like Trunk Group Routing, Trunk Groups help you minimize the expense of toll calls.  For example, if your system
has outbound WATS lines, OCC lines  and DDD lines, program the trunk group to route to the WATS lines first.
Priority  Type of Trunk 
1WATS 
2OCC 
3 DDD 
Conditions
None
Default Setting
All trunks are in group 1.
Features N-Z
Trunk Groups
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							Programming
Both Incoming OutgoingNo Yes
Stop
In 0912, assign extensions to
Access Maps whose trunks do
not use options 1, 4, 6 or 7.No YesNo
Stop
In 0402 Item 1, enter 0 for
both Incoming and
Outgoing Access.
In 0402 Item 1, enter
2 for IncomingIn 0402 Item 1, enter
1 for Outgoing
Should Trunk Group
function key be for
Outgoing Access,
Incoming Access or
both?
In 0912, assign extensions
to Access Maps that use
option 1, 4, 6 or 7. Each trunk with unique access requirements should
be in its own Access Map.
In 0911, assign trunks to
Access Maps.  Use access
option 1, 4, 6 or 7.Should extension be able
to place outgoing calls
on Trunk Groups?
In 1006, do not assign
function keys for Trunk
Group access (code 1012
+ group).In 1006, assign function
keys for Trunk Group
access (code 1012 +
group).Should extensions
have one-button
access to Trunk
Groups?NoFor example, put DDD trunks in group 1
and WATS trunks in group 2.
In 0905, program trunks of
the same type into the
same Trunk Group. YesIn 0905, put all
trunks in the same
Trunk Group.Are all trunks of the
same carrier/cost
type?
Start
Features N-Z
Trunk Groups
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							Programming (Cont’d)
➣
0402 - Tenant Group Options (Part B), Item 1: Trunk Group Key Operating Mode
Set the operating mode of the extension’s trunk group keys (Incoming and Outgoing Access = 0, Outgo-
ing Access =1, Incoming Access = 2).
➣0905 - Trunk Groups
Assign trunks to trunk groups (1-128).
➣0911 - Trunk Access Map Setup
Assign trunks to Access Maps (1-128).
➣0912 - Extension Access Map Assignment
Assign Access Maps (1-128) to extensions.
➣1006 - Programming Function Keys
Assign function keys for trunk group access (code 1012 + group).
Related Features
Central Office Calls, Placing
Instead of using Trunk Groups, an extension user can place a trunk call by:
•Pressing a line key
•Dialing a trunk access code
•Dialing a Trunk Group Routing code (9) - refer to the Trunk Group Routing feature
Dial Tone Detection
Refer to this feature for the specifics on how the system handles Dial Tone Detection.
Programmable Function Keys
Function keys simplify placing and answering trunk group calls.
Ring Groups
Trunks ring extensions according to Ring Group programming.
 Trunk Group Routing
Trunk Group Routing sets outbound call routing options for users that dial the Trunk Group Routing
code (9) for trunk calls. 
Operation
To place a call over a trunk group:
1. At keyset, press idle CALL key.
OR
At single line telephone, lift handset.
2. Dial 804.
3. Dial trunk group number (1-9,  01-99 or 001-128)
4. Dial number.
OR
1. Press trunk group key (PGM 1006 or SC 851: 1012 + group)
2. Dial number
To answer an incoming trunk group call:
1. Lift handset.
2. Press flashing trunk group key.
Features N-Z
Trunk Groups
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							Trunk Queuing/Camp On
Description
 124i Available. 384i Available.
Trunk Queuing permits an extension user to queue (wait in line) on hook for a busy trunk or trunk group to be-
come free.  The system recalls the queued extension as soon as the trunk is available.  The user does not have to
manually retry the trunk later.  Trunk Queuing lets the caller know when the call can go through.  If the exten-
sion user does not answer the Trunk Queuing ring, the system cancels the queue request.
With Trunk Camp On, an extension user can queue (wait in line) off hook for a busy trunk or trunk group to be-
come free.  The caller connects to the trunk when the trunk becomes free.  As with Trunk Queuing, the user does
not have to manually retry the trunk later.
Any number of extensions may simultaneously queue or Camp On for the same trunk or trunk group.  When a
trunk becomes free, the system connects the extensions in the order that the requests were left.
Conditions
None
Default Setting
Enabled.
Features N-Z
Trunk Queuing/Camp On
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							Programming
YesNo YesNo No YesNo Yes
Stop
In 0405 Item 29, change
the Callback/Trunk
Queuing Cancel Time.Does the system wait an
adequate time before
canceling Callbacks/Camp
Ons that cannot go through?
In 0405 Item 26, change
the Trunk Queuing
Callback Time.When Trunk Queuing
calls an extension
back, does it ring for an
adequate time?
In 1006, do not assign
a function key for
Trunk Queuing/Camp
On (code 1020).In 1006, assign a
function key for Trunk
Queuing/Camp On (code
1020).Should extension have
one-button Trunk
Queuing/Camp On
operation?
In 1005, assign
Class of Service to
extensions.
In 0406 Item 25,
enter 0.In 0406 Item 25,
enter 1.
Should extension be
allowed to use Trunk
Queuing/Camp On
(Service Code 850)?
Start
Features N-Z
Trunk Queuing/Camp On
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							Programming (Cont’d)
➣
0405 - System Timers (Part A), Item 26: Trunk Queuing Callback Time
Set the Trunk Queuing Callback Time (0-64800 seconds).  Trunk Queuing Callback rings an extension
for this interval.
➣0405 - System Timers (Part A), Item 29: Callback/Trunk Queuing Cancel Time
Set the Callback/Trunk Queuing Cancel Time (0-64800 seconds). The system cancels an extension’s Call-
back or Trunk Queuing request after this interval.
➣0406 - COS Options, Item 25: Trunk Queuing (Camp-On)
In an extension’s Class of Service, enable (1) or disable (0) an extension’s ability to use Trunk Queuing.
➣1005 - Class of Service
Assign a Class Of Service (1-15) to an extension.
➣1006 - Programming Function Keys
Assign a function key for Trunk Queuing and Trunk Camp On (code 1020).
Related Features
Automatic Route Selection
With Automatic Route Selection, Trunk Queuing automatically queues for the least costly route.
Call Waiting/Camp On and Callback
A user can Camp On or leave a Callback request for an extension.
Programmable Function Keys
Function keys simplify Trunk Queuing operation.
Operation
To queue for a busy trunk:
1. Try to access busy trunk.
2. Dial 2 or press Trunk Queuing/Camp On key (PGM 1006 or SC 851: 1020).
3. Hang up to leave a Trunk Queuing request.
OR
Wait off hook to Camp On to the trunk.
To answer when Trunk Queuing calls you back:
1. Lift handset.
To cancel a Trunk Queueing/Camp On request:
1. At keyset, press idle CALL key.
OR
At single line telephone, lift handset.
2. Dial 870.
3. At keyset, press SPK to hang up.
OR
At single line telephone, hang up.
Features N-Z
Trunk Queuing/Camp On
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							Voice Announce Unit 
Description
 124i Available — install VAU in odd
numbered ports only. The system
reserves the next adjacent port for the
expansion module (if installed). If not
installed, the adjacent port is disabled. 384i Available. — Park and Page and
Personal Greeting have different
procedures prior to system
software 3.04.
- When a user presses 8 with system
software 2.13 Base, 2.18 EXCPRU
or higher, they hear the date
immediately after the time.- When a user presses 8 with system
software 3.06.02 or higher, they hear
the date immediately after the time.
- The Voice Announce Unit is Year
2000 Compliant and will announce
the year 2000 and above.- The Voice Announce Unit is Year
2000 Compliant and will announce
the year 2000 and above.
The Voice Announce Unit (VAU) Module gives the system voice recording and playback capability. This en-
hances the system with:
•VAU Messages - are 16 system messages used for the General Message, Automated Attendant greetings
and the 900 Preamble
•General Message - provides a prerecorded message to which any user can listen
•Personal Greeting  - lets an extension user record a message and forward their calls. Callers to the exten-
sion hear the recorded message and are then redirected.
•Park and Page - parks a call at an extension and automatically pages the user to pick it up
•Automated Attendant (Operator Assistance) - answers incoming calls, plays a greeting to the caller
and then lets the caller directly dial a system extension
•Voice Prompting Messages - plays call and feature status messages to users
•900 Preamble - alerts callers using 900 lines of the cost and features of the pay-per-call service
•Time, Date and Station Number Check - lets a keyset extension user quickly hear a recording for the
time, date, or the extension’s number.
The Main VAU Module (P/N 92136) has three channels, 128 seconds of VAU Message storage and 256 seconds
of Personal Greeting storage. By adding the Plug-in Expansion Board (P/N 92137), the VAU capacity increases
to six channels and 512 seconds of Personal Greeting storage capacity. Each VAU channel has its own integral
DTMF receiver. The Main VAU Module and Plug-in Expansion Board do not require the use of system (i.e.,
CDTU PCB) DTMF receivers.
In the Main VAU Module, all three channels can play messages simultaneously, or users can record on two while
the third plays a message. By installing the Plug-in Expansion Board, six channels can play messages simultane-
ously, or users can record on four while the fifth and sixth play messages.
1 With Automated Attendant, for exam-
ple, a system with a Main VAU Module can answer and route three calls at the same time. A system with the
Plug-in Expansion Board installed can answer and route six calls at the same time.
VAU Messages
The VAU Module allows you to record up to 16 VAU messages. You allocate these messages for Automated At-
tendant greetings, the General Message and the 900 Preamble message. The total storage time for all 16 mes-
sages is 128 seconds. The maximum duration of any one VAU message is programmable, but normally limited
to 16 seconds . VAU messages are battery backed up. Once recorded, the VAU Module will retain the VAU Mes-
sages in memory for up to 14 days provided the battery in the module is fully charged. (To fully charge the bat-
tery, plug the VAU Module into a working system for about 24 hours.)
Features N-Z
Voice Announce Unit 
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1
The Main VAU Module allows recording on two channels simultaneously. The Main Module with the Plug-in Expansion Board allows recording on four
channels simultaneously. 
						

							Description (Cont’d)
Any on-premise extension, DISA or DID caller can listen, record and erase VAU Messages (unless restricted in
programming). DISA and DID callers use the same procedures as on-premise users, except that they must addi-
tionally enter a VAU password.
General Message
A General Message is a prerecorded message available to all callers. A General Message typically contains im-
portant company information that all employees should hear. To hear the General Message, an employee can go
to any keyset and press 4 (for General Message). You can restrict the ability to record the General Message in an
extension’s Class of Service. This allows you to give recording capability to the System Administrator or Com-
munications Manager, for example, but not any employee. You can assign a different General Message to each
Tenant Group. The MW LED at each telephone flashes when a new General Message is recorded. Once the ex-
tension user listens to the message, the MW LED goes out.
Personal Greeting
Personal Greeting allows an extension user to record a message and forward their calls. Callers to the extension
hear the recorded message and are then forwarded to the new destination. With Personal Greeting, an extension
user can add a personal touch to their Call Forwards. For example, a user can record:
Hi. This is John Smith. I’ll be out of the office today. In my absence, Mary Jones can answer all your questions.
Please hold on for Mary.
After they record their Personal Greeting, the extension user chooses the condition that will activate Personal
Greeting. Personal Greeting will activate for:
•Calls to the extension when it is busy or not answered
•All calls immediately
•Calls to the extension that are unanswered
The extension user then selects the destination for their calls. The choices are:
•A co-worker’s extension
•Personal Greeting only (without forwarding)
•The extension user’s own subscriber mailbox (if Voice Mail is installed)
•Off-Premise via Common Abbreviated Dialing
In addition, the user can have Personal Greeting activate automatically for all calls, just CO (trunk) calls or just Inter-
com calls. When the user implements Personal Greeting for all calls, the system plays the greeting and reroutes:
•Calls transferred from the Automated Attendant (OPA)
•DISA calls ringing the extension
•DID calls ringing the extension
•Direct Inward Lines (DILs) ringing the extension
•Intercom calls
With Personal Greeting for only CO (trunk) calls, the system reroutes all of the calls listed above except
Intercom calls.
Note: All the options above are not available in 384i system software prior to 3.04.
Features N-Z
Voice Announce Unit 
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							Description (Cont’d)
If the system has the Main VAU Module (P/N 92136), there are 256 seconds available for Personal Greeting stor-
age. If the system has the Plug-in Expansion Board installed (P/N 92137), there are 512 seconds of Personal
Greeting storage. The maximum length of a single Personal Greeting is programmable, but is normally 16 sec-
onds. Personal Greetings are not battery backed up. If the VAU Module is unplugged, if there is a commercial
power failure or if the system resets, any recorded Personal Greetings are lost.
Unique Personal Greeting Conditions 
If a call comes into the extension when there are no VAU ports available to play the Personal Greeting, the
system forwards the call without playing the recorded message to the caller. 
If an extension has Personal Greeting (RNA) enabled, Intercom calls that voice announce are not subject to
Personal Greeting rerouting. 
Personal Greeting does not reroute normal Ring Group calls. Calls transferred from a co-worker or Voice
Mail Automated Attendant route to the forwarding destination without listening to the Personal Greeting. 
Park and Page
When an extension user is away from their phone, Park and Page can let them know when they have a call wait-
ing to be answered. To enable Park and Page, the user records a Personal Greeting along with an additional Pag-
ing announcement. Park and Page will then answer an incoming call and play the Personal Greeting to the caller.
The caller then listens to Music on Hold (if available) while the system broadcasts the prerecorded Paging an-
nouncement. When the extension user hears the Page, they can go to any telephone and use Directed Call Pickup
to intercept up the call.
For example, John Smith could record a Personal Greeting that says:
Hello, this is John Smith. I am away from my phone right now but please hold on while I am automatically  paged.
The prerecorded Paging announcement could say:
John Smith, you have a call waiting on your line.
The incoming caller hears the first message and listens to Music on Hold while the system broadcasts the second
message. John Smith could then walk to any phone and pick up his call. If John doesn’t pick up the call, the
Page periodically repeats.
Park and Page follows the rules for Personal Greeting for All Calls, immediately rerouted. This means that Park
and Page will activate for ringing Intercom calls, DID calls and DISA calls. It will also activate for calls trans-
ferred from the Automated Attendant. Additionally, calls from the Automated Attendant follow Automatic Over-
flow routing if not picked up. Park and Page will activate for transferred outside calls but not play the Personal
Greeting to the caller. If a call comes in when the specified Page zone is busy, the system broadcasts the an-
nouncement when the zone becomes free.
Features N-Z
Voice Announce Unit 
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