Nitsuko 124i/384i Software Manual
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Programming (Cont’d) ➣ 0702 - Toll Restriction Tables, Item 8: Common Restrict Table For each tenant, program codes into the Common Restrict Code Table. ➣0702 - Toll Restriction Tables, Item 9, PBX Access Codes Each tenant can have up to 10 PBX access codes. Refer to the PBX Compatibility feature for the specifics. ➣0901- Basic Trunk Port Setup (Part A), Item 19, Toll Restriction For each trunk, enter 0 to enable Toll Restriction; enter 1 to disable Toll Restriction. ➣1004 - Toll Restriction Class For each extension, assign a Toll Restriction Class for reach Night Service mode. ➣1006 - Class of Service For each extension, assign a Class of Service (1-15). Related Features Toll Restriction Override A user can temporarily override an extension’s Toll Restriction. Operation To place a trunk call if your system is Toll Restricted: 1. Place call normally. If your Toll Restriction Class does not allow the number you dial, your call will be cut off. Features N-Z Toll Restriction 92000SWG08 Issue 1-0FEATURES 531
Toll Restriction Override Description 124i Available. 384i Available. Toll Restriction Override lets a user temporarily bypass an extension’s Toll Restriction. This helps a user that must place an important call that Toll Restriction normally prevents. For example, you could set up Toll Restric- tion to block 900 calls and then provide a Toll Restriction Override code to your attendant and executives. When the attendant or executive needs to place a 900 call, they just: •Press CALL1 and dial their override code. •Press a line key or dial a trunk access code (e.g., 9 or #9 002). •Place the 900 call without restriction. You can assign a different Toll Restriction Override code to each extension. Or, extensions can share the same override code. Conditions None Default Setting Disabled. Programming Start Should extension be able to use Toll Restriction Override?In 0406:33, enter 0.In 0406:33, enter 1. In 1025, enter the Toll Restriction Override code (4 digits) for each extension port. Extensions may share the same code. After the system implements Toll Restriction Override, do users have adequate time to dial their number?In 0405:38, change the Toll Restriction Override time. Stop NoYes No Yes Features N-Z Toll Restriction Override 532 FEATURES92000SWG08 Issue 1-0
Programming (Cont’d) ➣ 0405 - System Timers (Part A), Item 38: Toll Restriction Override Time Set the Toll Restriction Override Time (0-64800 seconds). After dialing the Toll Restriction Override codes, the system removes Toll Restriction for this interval. ➣0406 - COS Options, Item 33: Toll Restriction Override In an extension’s Class of Service, enable (1) or disable (0) the ability to use Toll Restriction Override. ➣1025 - Toll Restriction Override Codes For each extension port, enter the Toll Restriction Override code (four digits). Each extension port can have a separate override code. Related Features Station Message Detail Recording In the Class heading in the SMDR report, POTA indicates that the call was placed using Toll Restriction Override. Toll Restriction Toll Restriction Override temporarily overrides an extension’s Toll Restriction. Voice Announce Unit If the system has a Voice Announce Unit, users hear, Your call cannot go through. Please call the opera- tor when they dial a number that Toll Restriction prevents. Operation To temporarily override a restricted extension’s Toll Restriction: You can override restriction for only one call at a time. 1. At keyset, press idle CALL key. OR At single line telephone, lift handset. 2. Dial 875. 3. Dial Toll Restriction Override code. If you wait too long before going to the next step, you may have to repeat the procedure. You’ll hear error tone if you dial your code incorrectly. 4. Press idle line key or dial trunk access code. 5. Dial number without restriction. Features N-Z Toll Restriction Override 92000SWG08 Issue 1-0FEATURES 533
Traffic Management Report (TMS)
Description
124i Available — requires EXCPRU 2.10
or higher and an LAPB PCB. Not
available in Base software. 384i Available — requires system
software 3.04 or higher.
- Year 2000 Compliance: 124i is
unaffected by the Year 2000 date
change as the system uses a 2-digit
date code entry. Future releases will
use a 4-digit date code entry.- Year 2000 Compliance: 384i is
unaffected by the Year 2000 date
change as prior to 3.07.25, a 2-digit
date code entry is used. With 3.07.25
or higher, a 4-digit date code entry is
used.
The system provides comprehensive Traffic Management (TMS) Reports that help when analyzing system usage
and calling patterns. The TMS report is in five sections (shown below):
1. Trunk Calls Sorted by Extension
2. Trunk Calls Sorted by Trunk
3. ACD Calls Sorted by Agent
4. ACD Calls Sorted by ACD Group
5. All Trunks Busy Report
1. Trunk Calls Sorted By Extension
Output Format
--------------------------------------------------------------------------------
0 1 2 3 4 5 6 7 8
12345678901234567890123456789012345678901234567890123456789012345678901234567890
--------------------------------------------------------------------------------
Sample Report
10/03/95 PAGE 001
|===== INBOUND CALLS =====|===== OUTBOUND CALLS =======|
STA | TOTAL | ANSRD | IN USE | TRIED | ABORTED | IN USE |
--------------------------------------------------------------------------------
301 4 1 00:01:40 3 2 00:00:01
305 0 2 00:02:44 0 0 00:00:00
307 0 0 00:00:00 1 1 00:00:00
311 0 1 00:01:15 0 0 00:00:00
Heading Description
STA Extension number
INBOUND CALLS Incoming trunk calls
TOTAL The total of all incoming trunk calls that rang the extension
ANSRD The total of all incoming trunk calls that the extension answered
IN USE The time the extension was in use on incoming trunk calls
OUTBOUND CALLS Outgoing trunk calls
TRIED The total of all trunk calls the extension tried to place
Features N-Z
Traffic Management Report (TMS)
534 FEATURES92000SWG08 Issue 1-0
ABORTED The total of all trunk calls the user aborted before the called party
answered
IN USE The time the extension was in use for outgoing trunk calls
2. Trunk Calls Sorted by Trunk
Output Format
--------------------------------------------------------------------------------
0 1 2 3 4 5 6 7 8
12345678901234567890123456789012345678901234567890123456789012345678901234567890
--------------------------------------------------------------------------------
Sample Report
10/03/95 PAGE 002
|===================== INBOUND CALLS =======================|OUTBOUND CALLS|
| | |RING-ANS| LONG| | | UNANSRD |ABAN-| | |
TRK |TOTAL|ANSRD| DELAY | WAIT| IN USE |TRMNATD| WAIT |DONED|TOTAL| IN USE |
--------------------------------------------------------------------------------
001 2 2 00:00:13 0 00:02:30 0 00:00:00 0 4 00:00:02
002 2 2 00:00:05 0 00:03:09 0 00:00:00 0 0 00:00:00
Heading Description
TRK Trunk number
INBOUND CALLS Incoming trunk calls
TOTAL The total of all incoming calls that rang the trunk
ANSRD The total of all incoming calls on the trunk answered in the system
RING-ANS DELAY The length of time calls on the trunk rang before being answered
LONG WAIT The number of calls that ring longer than 0414:6 (TMS Report
Wait Time) before being answered.
IN USE The time that unanswered incoming calls rang
TRMNATD The number of calls that were terminated ;by the caller before
being answered in the system
UNANSRD WAIT The time that unanswered incoming calls rang
ABONDONED The number incoming calls that the outside caller hung up while
the calls were on hold or being transferred
OUTBOUND CALLS Outgoing trunk calls
TOTAL
IN USE The time the extension was in use for outgoing trunk calls
Features N-Z
Traffic Management Report (TMS)
92000SWG08 Issue 1-0FEATURES 535
Description (Cont’d)
3. ACD Calls Sorted by Agent
Output Format
--------------------------------------------------------------------------------
0 1 2 3 4 5 6 7 8
12345678901234567890123456789012345678901234567890123456789012345678901234567890
--------------------------------------------------------------------------------
Sample Report
10/03/95 PAGE 003
ACD |== INBOUND CALLS ===|=== OUTBOUND CALLS ===|== OFF-DUTY ==|
AGENT|TOTAL|ANSRD| IN USE |TRIED|ABORTED| IN USE |TIMES|DURATION|
--------------------------------------------------------------------------------
339 5 5 00:00:34 0 0 00:00:00 0 00:00:00
Heading Description
ACD AGENT Each extension/agent that is in an ACD Group
INBOUND CALLS Incoming trunk calls to ACD agents
TOTAL The number of trunk calls routed to the agent (answered or
unanswered)
ANSRD The total of the incoming trunk calls answered by the agent
IN USE The total time the member was in use for incoming trunk calls
OUTBOUND CALLS Outgoing trunk calls from ACD agents
TRIED The number of times the agent seized trunks for outgoing calls
ABORTED The number of times the agent aborted before the called party
answered
IN USE The time the agent was in use for outgoing trunk calls
OFF DUTY Off-duty status of ACD agent
TIMES The number of times the agent was in off-duty mode (i.e., logged
out of their ACD Group)
DURATION The length of time the agent was in off-duty mode, incremented
when the agent returns to service
Features N-Z
Traffic Management Report (TMS)
536 FEATURES92000SWG08 Issue 1-0
Description (Cont’d)
4. ACD Calls Sorted by ACD Group
Output Format
--------------------------------------------------------------------------------
0 1 2 3 4 5 6 7 8
12345678901234567890123456789012345678901234567890123456789012345678901234567890
--------------------------------------------------------------------------------
Sample Report
10/03/95 PAGE 004
| | | |========= ALL AGENTS BUSY ==========
| ACD | ACD | | INBND | | # OF | CALLS | CALLS |
GROUPS|MASTER| AGENTS | CALLS | DURATION | TIMES | RECVD | ABORTED |
--------------------------------------------------------------------------------
001 305 5 00:00:46 5 0 0
307
317
339
Heading Description
ACD GROUPS The ACD Group number (001-008)
ACD MASTER The master number for each ACD Group
AGENTS The extension number of each ACD agent in each ACD Group
INBND CALLS Total number incoming trunk calls to ACD agent
ALL AGENTS BUSY Report of the All Agents Busy condition. This occurs when there
are no idle extensions in an ACD Group to receive calls to the ACD
master number.
DURATION The cumulative length of time of the All Agents Busy condition
# OF TIMES The number of times the All All Agents Busy condition occurred
CALLS RECVD The number of trunk calls received by the ACD group while all
agents were busy
CALLS ABORTED The number of trunk calls the outside caller aborted while waiting
for an agent to answer (excluding trunk calls to which an overflow
announcement is sent)
Features N-Z
Traffic Management Report (TMS)
92000SWG08 Issue 1-0FEATURES 537
Description (Cont’d)
5. All Trunks Busy Report
Output Format
--------------------------------------------------------------------------------
0 1 2 3 4 5 6 7 8
12345678901234567890123456789012345678901234567890123456789012345678901234567890
--------------------------------------------------------------------------------
Sample Report
10/03/95 PAGE 005
| |========= ALL TRUNKS BUSY ==========|
GROUPS| TRUNKS | TOTAL | DURATION | CALLS ATTEMPTED |
--------------------------------------------------------------------------------
002 001 3 00:01:28 2 002
Heading Description
GROUPS The associated Trunk Group number
TRUNKS The trunk port number the associated Trunk Group
ALL AGENTS BUSY Report of the All Trunks Busy condition
TOTAL The number of times all trunks in the associated group were busy at
the same time
DURATION The commutative length of the All Trunks Busy condition
CALLS ATTEMPTED The number of outgoing trunk group calls attempted while all
trunks in the group were busy. This field does not include trunk
calls placed using a line key or Trunk Group codes (e.g., 804 + 1
for Trunk Group 1).
Conditions
None
Default Setting
Disabled.
Features N-Z
Traffic Management Report (TMS)
538 FEATURES92000SWG08 Issue 1-0
Programming Start Do you want to set up and print the TMS Reports?StopNo Is your TMS Report printer set up? Yes In 0417:1, assign the DCI Software Port to which the TMS Report printer is connected. Refer to your Software and Hardware Manuals for more on setting up DCIs. No Should the TMS Report include all extensions or just a range of extensions? Should the TMS Report include all trunks or just a range of trunks? In 0417:2, setFrom(EXT) to 1 andTo(EXT) to the last installed extension. In 0417:2, set From(EXT)and To(EXT) to include just the range of extensions you want to print. Yes All extensionsA range of extensions In 0417:2, setFrom(TRK) to 1 andTo(TRK) to the last installed trunk.All trunksIn 0417:2, set From(TRK)and To(TRK) to include just the range of trunks you want to print.A range of trunks Do you want to print the TMS Report manually or automatically at a preset time? Automatically In 0417:3, enter 1 when you see Print All?(Yes:1) Manually When the report runs, do you want the TMS data to clear (erase) or accumulate?In 0417:3, enter 0 when you see Data Clear?(Yes:1).AccumulateIn 0417:3, enter 1 when you see Data Clear?(Yes:1).Clear Go to B on the following page. Go to A on the following page.In 0417:4, set Mode to 0. Features N-Z Traffic Management Report (TMS) 92000SWG08 Issue 1-0FEATURES 539
Programming (Cont’d) Continued from A on the preceding page. Do you want the automatically printed report to include trunk data, trunk and ACD data, or all data? In 0417:4, enter 1 for Mode.Trunk dataIn 0417:4, enter 2 for Mode.Trunk & ACD In 0417:4, enter 3 for Mode. All data In 0417:4, enter the start time for the automatic report (Hour and MIN). Are the LONG WAIT calls in TMS Report Section 2 logging correctly?Continued from B on the preceding page. Stop In 0414:6, change the TMS Report Wait Time to meet the sites requirements. Yes No Features N-Z Traffic Management Report (TMS) 540 FEATURES92000SWG08 Issue 1-0