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Nitsuko 124i/384i Software Manual

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    Page
    of 1195
    							Programming (Cont’d)
    YesYes
    Yes YesYes
    No NoNo No No
    Stop
    In Program 1005,
    assign a Class of
    Service to an
    extension.
    In Program
    0406 Item 51,
    enter 1.In Program
    0406 Item 51,
    enter 0.When a user employs Call
    Pickup to intercept a call,
    should their display show the
    CALL P/U display?
    In Program
    0406 Item 42,
    enter 0.In Program
    0406 Item 42,
    enter 1.When a user receives a transferred
    call, should their display show the
    TRANSFER 
    						
    							Related Features
    Refer to Table 1-8 at the beginning of this section.
    Operation
    Operation is automatic if enabled in programming.  Refer to Table 1-8 at the beginning of this section.
    Features A
    Alphanumeric Display
    82   FEATURES92000SWG08  Issue 1-0 
    						
    							Analog Communications Interface (ACI)
    Description
     124i Available — six ACI software ports
    (two 3-ACI Modules max.) and 4
    ACI Department Groups (1-4). 384i Available — 192 ACI software ports
    (64 3-ACI Modules max.) and 32
    ACI Department Groups.
    - ACI modules auto-ID when
    plugged in.- ACI modules do not auto-ID.
    The Analog Communications Interface (ACI) provides three analog ports (with associated relays) for Music on
    Hold, External Paging or auxiliary devices such as tape recorders and loud bells.  The 384i allows up to 64
    ACIs, for a maximum of 192 analog ports.  The 124i allows up to 2 ACIs, for a maximum of 6 analog ports.
    Each ACI unit requires an unused port on a DSTU PCB.  The ACI gives you more flexibility when connected to
    auxiliary devices since it doesn’t use up  resources on PGDU (Page/Door Box), ASTU (Analog Station) or
    ATRU  (Analog Trunk) PCBs.
    •Music on Hold
    You can connect up to three customer-provided Music on Hold music sources to an ACI.  This lets you
    add additional music sources if the external source on the CPU PCB or the internal source are not ade-
    quate.   By using ACIs, you could even have a different music source for each trunk.
    When the system switches the ACI analog port to a trunk on Hold, the ACI relay associated with the ACI
    analog port closes.  You can use this capability to switch on the music source, if desired.
    Extension users can dial the ACI analog port extension number and listen to the connected music source.
    The ACI relay associated with the port closes when the call goes through.
    For Music on Hold, connect the music source to the ACI analog port IN (Input) jack.  Connect the music
    source control leads to the CTL (control relay) jack.  Refer to the Hardware Manual for additional details.
    •External Paging
    An ACI analog port can also be an External Page output.  When connected to customer-provided External Pag-
    ing equipment, the ACI port provides External Paging independent of the PGDU PCB. To use the External
    Paging, an extension user just dials the ACI analog port extension number and makes the announcement.  The
    system broadcasts the announcement from the ACI analog port and simultaneously closes the associated ACI
    relay.  You can use the relay closure to control the External Paging amplifier, if required.  
    This external paging zone is not included in external all call paging or combination paging (internal and
    external). 
    For External Paging, connect the Paging amplifier to the ACI analog port OUT (output) jack.  Connect the am-
    plifier control leads to the CTL (control relay) jack.  Refer to the Hardware Manual for additional details.
    •Auxiliary Device Control
    The ACI can control a customer-provided tape recorder.  When an extension user dials the ACI analog
    port extension number, they can automatically start the recorder and activate the record function.  When
    the user hangs up, the recording stops and the tape recorder turns off.  For tape recording, connect the
    tape recorder AUX input jack to the ACI analog port OUT (output) jack.  Connect the recorder control
    leads (if available) to the CTL (control relay) jack.  Refer to the Hardware Manual for additional details.
    By using Department Calling, you can arrange multiple tape recorders into a pool.  When an extension
    user dials the Department Group pilot number, they reach the first available tape recorder in the pool.
    The relays on the ACI can optionally control customer-provided external ringers (loud bells) and buzzers.
    When an extension user dials the ACI analog port extension number, the associated ACI relay closes and
    activates the ringer.  You could use this capability to control an emergency buzzer for a noisy machine
    shop floor, for example.
    Features A
    Analog Communications Interface (ACI)
    92000SWG08   Issue 1-0FEATURES   83 
    						
    							Description (Cont’d)
    •ACI Call Recording
    ACI Call Recording allows you to use a recording device connected to an ACI to automatically record
    calls. The recording device is typically a customer-provided tape recorder. Once set up, ACI Call Record-
    ing starts automatically as soon as the user answers their call. You can set up ACI Call Recording to out-
    put to a single ACI port/recording device or to a pool of ACI ports/devices. With a single device, all calls
    are stored in a centralized location. With a pool of devices, you’ll be sure to have a port available for re-
    cording — even in peak traffic periods.
    Once set up, ACI Call Recording automatically occurs for all trunk calls that ring an extension. This includes
    the following trunk types:
    •Central Office calls programmed to ring the extension.
    •Direct Inward Dialing (DID)
    •Direct Inward Line (DIL)
    •Direct Inward System Access (DISA)
    •Tie lines
    ACI Call Recording is not available for outgoing trunk calls, transferred calls or Intercom calls. You can
    set up recording on a per trunk or per extension basis.
    Physical Ports and Software Ports
    Each ACI consists of a physical port for connection to the phone system and three analog ports.  For programming
    purposes, the analog ports are also called software ports (see the illustration below).  The physical port connects to a
    station position on a DSTU PCB.  During installation, the first ACI you set up is physical port 1; the second ACI is
    physical port 2, etc.  Each ACI has three software ports, which are numbered independently of the physical ports.
    Normally, the first ACI set up has software ports 1-3; the second ACI has software ports 4-6, etc.  In 384i there are a
    total of 192 software ports (64 ACIs  x 3 ports each).  There are six software ports in 124i. During programming,
    you assign ACI extension numbers, Department Group options and Tenant Group options to ACI software ports,
    not physical ports.  During installation, you connect equipment to the jacks on the ACI that correspond to the
    software port. Refer to the system Hardware Manual for more installation details.
    PORT 1 PORT 2 PORT 3
    LINEIN IN INOUT OUT OUTCTL CTL CTL
    9200 - 166
    To DSTU
    PCB PortSoftware
    Port 3Software
    Port 2Software
    Port 1
    Physical
    Port 1
    Features A
    Analog Communications Interface (ACI)
    84   FEATURES92000SWG08  Issue 1-0 
    						
    							Description (Cont’d)
    Conditions
    The devices connected to the ACI must be compatible with the specifications below.  Refer to the system Hard-
    ware Manual for additional details.
    ACI Interface Specifications
     Relay Contacts
    Maximum Contact Ratings 30 V DC @ 60 mA
    90 V AC @ 10 mA
    Minimum Application Load 1 V DC @ 1 mA 
    Audio/Music Input
    Input Impedance 47 K Ohms @ 1 K Hz
    Maximum Input  TBD
     Audio/Paging Output
    Output Impedance 600 Ohms @ 1 K Hz
    Maximum Output  TBD
    Default Setting
    •No ACI’s programmed, although in 124i an ACI will auto-ID as soon as you plug it in.
    Features A
    Analog Communications Interface (ACI)
    92000SWG08   Issue 1-0FEATURES   85 
    						
    							Programming
    Start
    Plug ACI into an available
    DSTU station port.
    (Skip this decision for
    124i)
    Do you want to set the
    ACI port programming
    manually or
    automatically?Run 0004. The system
    sets the software ports in
    consecutive order -
    starting with the lowest
    available number.In 0005, enter circuit type 5
    for each ACI physical port.
    Use Order option to set
    software port number.
    (Skip this decision for 124i)
    In 1302, assign each ACI
    software port to a tenant group.
    In ACI software port for Music
    on Hold or External Paging/
    Aux Device Control?In 1301, enter 1 for
    input function.In 1301, enter 2 for
    output function.
    In 0504, enter an
    extension number for
    each ACI software port.
    Should system
    users be able to
    use Department
    Calling to call ACI
    software ports?In 1303, assign ACI
    software ports to
    Department Groups.
    In 0508, assign pilot
    numbers to the ACI
    Department Groups.
    Stop
    AutomaticallyManually
    External Paging/
    Aux Device
    ControlMusic on
    Hold
    Yes
    No
    Direct dialing is required
    for External Paging and
    Ringer Control
    Features A
    Analog Communications Interface (ACI)
    86   FEATURES92000SWG08  Issue 1-0 
    						
    							Programming (Cont’d)
    ACI Call Recording
    Start
    Do you want to use ACI
    Call Recording?Stop
    (Skip this step for 124i)
    In 0308, assign a CDTU block
    for speech recording (1).
    No
    Do you want ACI Call
    Recording to activate
    for every ringing call
    on a designated trunk
    or per extension?In 0920, enter:
    - The ACI Call
    Recording Destination.
    - A=1 and S=0
    Should calls record
    to a dedicated ACI
    port or to a group
    (pool) of ports?
    Yes
    In 0920 and 1020 below,
    enter an ACI ports
    extension number
    (assigned in 0504) as the
    recording destination.
    Dedicated
    port
    In 0920 and 1020 below,
    enter an ACI group pilot
    number (assigned in 0508)
    as the recording
    destination.
    Pool of
    ports
    Make sure ICM No. entry
    in 1020 is cleared.
    In 1020, enter:
    - The ACI Call
    Recording Destination.
    - A=1 and S=0
    Make sure ICM No. entry
    in 0920 is cleared.
    Every
    callPer
    extension
    For each ACI port used for
    recording, in 1301 be sure to
    set the port for output (2).
    Stop
    Features A
    Analog Communications Interface (ACI)
    92000SWG08   Issue 1-0FEATURES   87 
    						
    							Programming (Cont’d)
    ➣
    (384i Only) 0004 - Automatic Extension Circuit Type Setup
    You can use this program to automatically set up ACI ports. When you run Program 0004, the system
    automatically:
    •Assigns circuit type 5 to the ACI physical port.
    •Puts the ACI software ports in consecutive order - starting with the lowest available software port.
    For example, the first ACI installed becomes ACI physical port 1 with software ports 1-3. Refer to
    Understanding Port Assignments in Section 2 for more explanation.
    ➣(384i Only) 0005 - Manual Extension Circuit Type Setup
    If you don’t want to use Program 0004, use this program instead. Use the Type option to set the circuit
    type of the physical port at type 5.  Use the Order option to set the software port number (1-192).  Refer
    to Understanding Port Assignments in Section 2 for more explanation.
    ➣(384i Only) 0308 - Conference Circuit Setup
    Assign a CDTU block for speech recording (option 1).
    ➣0504 - ACI Extension Number
    Assign extension numbers to ACI software ports (1-192). This lets system users dial ACI ports directly.
    Select a number outside of the normal extension number range.
    ➣0508 - ACI Group Pilot Number
    Assign pilot numbers to ACI groups (1-32).  When a user dials the pilot number, they reach an available
    ACI software port within the group.
    ➣0920 - ACI Call Recording Destination (Per Trunk)
    Use this option to assign the ACI Call Recording destination on a per trunk basis. The destination
    can be an ACI port’s extension number (assigned in Program 0504) or an ACI Department Group pi-
    lot number (assigned in Program 0508). In addition, make sure A=1 and S=0. When using this option,
    also make sure that the entry for 1020 below is cleared.
    ➣1020 - ACI Call Recording Destination (Per Extension)
    Use this option to assign the ACI Call Recording destination on a per extension basis. The destina-
    tion can be an ACI port’s extension number (assigned in Program 0504) or an ACI Department
    Group pilot number (assigned in Program 0508). In addition, make sure A=1 and S=0. When using this
    option, also make sure that the entry for 0920 above is cleared.
    ➣1301 - ACI Port Function
    Set each ACI software port (1-192) for input (1) or output (2). Use input ports for Music on Hold
    sources.  Use output ports for External Paging/ringer control.
    ➣(384i Only) 1302 - ACI Tenant Group
    Assign each ACI software port (1-192) to a tenant group (1-4).
    ➣1303 - ACI Department Group
    Assign ACI software ports (1-192) to ACI Department Groups (1-32 in 384i, 1-4 124i).  This lets ACI
    callers connect to ACI software ports by dialing the group’s pilot number (set in Program 0508).
    Related Features
    Background Music
    ACI software ports cannot be Background Music music sources.
    Hotline
    An extension cannot have Hotline keys for ACI software ports.
    Music on Hold
    ACI software ports can be Music on Hold music sources.  Since the system allows up to 192 ACI soft-
    ware ports, each trunk can have its own music source.
    One-Touch Calling
    An extension can have One-Touch Keys for ACI software ports. The gives the extension user:
    - One touch access to external music
    - One touch External Paging 
    - One touch loud ringer control
    Paging, External
    ACI software ports can provide External Paging with control, independent of the External Paging circuits
    on the PGDU PCB.
    Features A
    Analog Communications Interface (ACI)
    88   FEATURES92000SWG08  Issue 1-0 
    						
    							Operation
    To call an ACI software port:
    1. Press idle CALL key.
    2. Dial ACI software port extension number.
    OR
    Dial ACI Department Group extension number.
    OR
    Press One-Touch Key for ACI extension or Department Group.
    After you call an ACI software port:
    •If the port is set for input (Program 1301=1) and a music source is connected, you hear music.
    OR
    •If the port is set for output (Program 1301=2) and External Paging is connected, you can page into the ex-
    ternal zone.
    OR
    •If the port is set for output (Program 1301=2) and a loud ringer is connected, you activate the loud ringer.
    Features A
    Analog Communications Interface (ACI)
    92000SWG08   Issue 1-0FEATURES   89 
    						
    							Attendant Call Queueing
    Description
     124i Not available. 384i Available — requires system
    software 3.01.02 or higher.
    Attendant extensions can have up to 32 incoming calls queued before additional callers hear busy tone. This
    helps minimize call congestion in systems that use the attendant as the overflow destination for unanswered
    calls. For example, you can program Direct Inward Lines and Voice Mail calls to route to the attendant when
    their primary destination is busy. With Attendant Call Queueing, these unanswered calls would normally stack
    up for the attendant until they can be processed.
    The 32 call queue total includes Intercom, DISA, DID, DIL, tie line and transferred calls. If the attendant
    doesn’t have an appearance for the queued call, it waits in line on a CALL key. If the attendant has more than 32
    calls queued, an extension can Transfer a call to the attendant only if they have Busy Transfer enabled.
    Attendant Call Queuing is a permanent, non-programmable system feature.
    Conditions
    None
    Default Setting
    •Enabled.
    Programming
    ➣
    0401 - Tenant Group Options (Part A), Item 19: Busy Transfer
    Prevent (0) or allow (1) extensions to Transfer calls to an attendant that has more than 32 calls is queue.
    ➣1105 - Operator’s Extension
    Assign the operator (attendant’s) extension for each Tenant Group.
    Related Features
    Call Forwarding / Personal Greeting
    Forwarding when unanswered or busy can only occur at the attendant if there are more than 32 calls
    in queue.
    Operation
    None
    Features A
    Attendant Call Queueing
    90   FEATURES92000SWG08  Issue 1-0 
    						
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