Nitsuko 124i/384i Software Manual
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Programming (Cont’d) YesYes Yes YesYes No NoNo No No Stop In Program 1005, assign a Class of Service to an extension. In Program 0406 Item 51, enter 1.In Program 0406 Item 51, enter 0.When a user employs Call Pickup to intercept a call, should their display show the CALL P/U display? In Program 0406 Item 42, enter 0.In Program 0406 Item 42, enter 1.When a user receives a transferred call, should their display show the TRANSFER
Related Features Refer to Table 1-8 at the beginning of this section. Operation Operation is automatic if enabled in programming. Refer to Table 1-8 at the beginning of this section. Features A Alphanumeric Display 82 FEATURES92000SWG08 Issue 1-0
Analog Communications Interface (ACI) Description 124i Available — six ACI software ports (two 3-ACI Modules max.) and 4 ACI Department Groups (1-4). 384i Available — 192 ACI software ports (64 3-ACI Modules max.) and 32 ACI Department Groups. - ACI modules auto-ID when plugged in.- ACI modules do not auto-ID. The Analog Communications Interface (ACI) provides three analog ports (with associated relays) for Music on Hold, External Paging or auxiliary devices such as tape recorders and loud bells. The 384i allows up to 64 ACIs, for a maximum of 192 analog ports. The 124i allows up to 2 ACIs, for a maximum of 6 analog ports. Each ACI unit requires an unused port on a DSTU PCB. The ACI gives you more flexibility when connected to auxiliary devices since it doesn’t use up resources on PGDU (Page/Door Box), ASTU (Analog Station) or ATRU (Analog Trunk) PCBs. •Music on Hold You can connect up to three customer-provided Music on Hold music sources to an ACI. This lets you add additional music sources if the external source on the CPU PCB or the internal source are not ade- quate. By using ACIs, you could even have a different music source for each trunk. When the system switches the ACI analog port to a trunk on Hold, the ACI relay associated with the ACI analog port closes. You can use this capability to switch on the music source, if desired. Extension users can dial the ACI analog port extension number and listen to the connected music source. The ACI relay associated with the port closes when the call goes through. For Music on Hold, connect the music source to the ACI analog port IN (Input) jack. Connect the music source control leads to the CTL (control relay) jack. Refer to the Hardware Manual for additional details. •External Paging An ACI analog port can also be an External Page output. When connected to customer-provided External Pag- ing equipment, the ACI port provides External Paging independent of the PGDU PCB. To use the External Paging, an extension user just dials the ACI analog port extension number and makes the announcement. The system broadcasts the announcement from the ACI analog port and simultaneously closes the associated ACI relay. You can use the relay closure to control the External Paging amplifier, if required. This external paging zone is not included in external all call paging or combination paging (internal and external). For External Paging, connect the Paging amplifier to the ACI analog port OUT (output) jack. Connect the am- plifier control leads to the CTL (control relay) jack. Refer to the Hardware Manual for additional details. •Auxiliary Device Control The ACI can control a customer-provided tape recorder. When an extension user dials the ACI analog port extension number, they can automatically start the recorder and activate the record function. When the user hangs up, the recording stops and the tape recorder turns off. For tape recording, connect the tape recorder AUX input jack to the ACI analog port OUT (output) jack. Connect the recorder control leads (if available) to the CTL (control relay) jack. Refer to the Hardware Manual for additional details. By using Department Calling, you can arrange multiple tape recorders into a pool. When an extension user dials the Department Group pilot number, they reach the first available tape recorder in the pool. The relays on the ACI can optionally control customer-provided external ringers (loud bells) and buzzers. When an extension user dials the ACI analog port extension number, the associated ACI relay closes and activates the ringer. You could use this capability to control an emergency buzzer for a noisy machine shop floor, for example. Features A Analog Communications Interface (ACI) 92000SWG08 Issue 1-0FEATURES 83
Description (Cont’d) •ACI Call Recording ACI Call Recording allows you to use a recording device connected to an ACI to automatically record calls. The recording device is typically a customer-provided tape recorder. Once set up, ACI Call Record- ing starts automatically as soon as the user answers their call. You can set up ACI Call Recording to out- put to a single ACI port/recording device or to a pool of ACI ports/devices. With a single device, all calls are stored in a centralized location. With a pool of devices, you’ll be sure to have a port available for re- cording — even in peak traffic periods. Once set up, ACI Call Recording automatically occurs for all trunk calls that ring an extension. This includes the following trunk types: •Central Office calls programmed to ring the extension. •Direct Inward Dialing (DID) •Direct Inward Line (DIL) •Direct Inward System Access (DISA) •Tie lines ACI Call Recording is not available for outgoing trunk calls, transferred calls or Intercom calls. You can set up recording on a per trunk or per extension basis. Physical Ports and Software Ports Each ACI consists of a physical port for connection to the phone system and three analog ports. For programming purposes, the analog ports are also called software ports (see the illustration below). The physical port connects to a station position on a DSTU PCB. During installation, the first ACI you set up is physical port 1; the second ACI is physical port 2, etc. Each ACI has three software ports, which are numbered independently of the physical ports. Normally, the first ACI set up has software ports 1-3; the second ACI has software ports 4-6, etc. In 384i there are a total of 192 software ports (64 ACIs x 3 ports each). There are six software ports in 124i. During programming, you assign ACI extension numbers, Department Group options and Tenant Group options to ACI software ports, not physical ports. During installation, you connect equipment to the jacks on the ACI that correspond to the software port. Refer to the system Hardware Manual for more installation details. PORT 1 PORT 2 PORT 3 LINEIN IN INOUT OUT OUTCTL CTL CTL 9200 - 166 To DSTU PCB PortSoftware Port 3Software Port 2Software Port 1 Physical Port 1 Features A Analog Communications Interface (ACI) 84 FEATURES92000SWG08 Issue 1-0
Description (Cont’d) Conditions The devices connected to the ACI must be compatible with the specifications below. Refer to the system Hard- ware Manual for additional details. ACI Interface Specifications Relay Contacts Maximum Contact Ratings 30 V DC @ 60 mA 90 V AC @ 10 mA Minimum Application Load 1 V DC @ 1 mA Audio/Music Input Input Impedance 47 K Ohms @ 1 K Hz Maximum Input TBD Audio/Paging Output Output Impedance 600 Ohms @ 1 K Hz Maximum Output TBD Default Setting •No ACI’s programmed, although in 124i an ACI will auto-ID as soon as you plug it in. Features A Analog Communications Interface (ACI) 92000SWG08 Issue 1-0FEATURES 85
Programming Start Plug ACI into an available DSTU station port. (Skip this decision for 124i) Do you want to set the ACI port programming manually or automatically?Run 0004. The system sets the software ports in consecutive order - starting with the lowest available number.In 0005, enter circuit type 5 for each ACI physical port. Use Order option to set software port number. (Skip this decision for 124i) In 1302, assign each ACI software port to a tenant group. In ACI software port for Music on Hold or External Paging/ Aux Device Control?In 1301, enter 1 for input function.In 1301, enter 2 for output function. In 0504, enter an extension number for each ACI software port. Should system users be able to use Department Calling to call ACI software ports?In 1303, assign ACI software ports to Department Groups. In 0508, assign pilot numbers to the ACI Department Groups. Stop AutomaticallyManually External Paging/ Aux Device ControlMusic on Hold Yes No Direct dialing is required for External Paging and Ringer Control Features A Analog Communications Interface (ACI) 86 FEATURES92000SWG08 Issue 1-0
Programming (Cont’d) ACI Call Recording Start Do you want to use ACI Call Recording?Stop (Skip this step for 124i) In 0308, assign a CDTU block for speech recording (1). No Do you want ACI Call Recording to activate for every ringing call on a designated trunk or per extension?In 0920, enter: - The ACI Call Recording Destination. - A=1 and S=0 Should calls record to a dedicated ACI port or to a group (pool) of ports? Yes In 0920 and 1020 below, enter an ACI ports extension number (assigned in 0504) as the recording destination. Dedicated port In 0920 and 1020 below, enter an ACI group pilot number (assigned in 0508) as the recording destination. Pool of ports Make sure ICM No. entry in 1020 is cleared. In 1020, enter: - The ACI Call Recording Destination. - A=1 and S=0 Make sure ICM No. entry in 0920 is cleared. Every callPer extension For each ACI port used for recording, in 1301 be sure to set the port for output (2). Stop Features A Analog Communications Interface (ACI) 92000SWG08 Issue 1-0FEATURES 87
Programming (Cont’d) ➣ (384i Only) 0004 - Automatic Extension Circuit Type Setup You can use this program to automatically set up ACI ports. When you run Program 0004, the system automatically: •Assigns circuit type 5 to the ACI physical port. •Puts the ACI software ports in consecutive order - starting with the lowest available software port. For example, the first ACI installed becomes ACI physical port 1 with software ports 1-3. Refer to Understanding Port Assignments in Section 2 for more explanation. ➣(384i Only) 0005 - Manual Extension Circuit Type Setup If you don’t want to use Program 0004, use this program instead. Use the Type option to set the circuit type of the physical port at type 5. Use the Order option to set the software port number (1-192). Refer to Understanding Port Assignments in Section 2 for more explanation. ➣(384i Only) 0308 - Conference Circuit Setup Assign a CDTU block for speech recording (option 1). ➣0504 - ACI Extension Number Assign extension numbers to ACI software ports (1-192). This lets system users dial ACI ports directly. Select a number outside of the normal extension number range. ➣0508 - ACI Group Pilot Number Assign pilot numbers to ACI groups (1-32). When a user dials the pilot number, they reach an available ACI software port within the group. ➣0920 - ACI Call Recording Destination (Per Trunk) Use this option to assign the ACI Call Recording destination on a per trunk basis. The destination can be an ACI port’s extension number (assigned in Program 0504) or an ACI Department Group pi- lot number (assigned in Program 0508). In addition, make sure A=1 and S=0. When using this option, also make sure that the entry for 1020 below is cleared. ➣1020 - ACI Call Recording Destination (Per Extension) Use this option to assign the ACI Call Recording destination on a per extension basis. The destina- tion can be an ACI port’s extension number (assigned in Program 0504) or an ACI Department Group pilot number (assigned in Program 0508). In addition, make sure A=1 and S=0. When using this option, also make sure that the entry for 0920 above is cleared. ➣1301 - ACI Port Function Set each ACI software port (1-192) for input (1) or output (2). Use input ports for Music on Hold sources. Use output ports for External Paging/ringer control. ➣(384i Only) 1302 - ACI Tenant Group Assign each ACI software port (1-192) to a tenant group (1-4). ➣1303 - ACI Department Group Assign ACI software ports (1-192) to ACI Department Groups (1-32 in 384i, 1-4 124i). This lets ACI callers connect to ACI software ports by dialing the group’s pilot number (set in Program 0508). Related Features Background Music ACI software ports cannot be Background Music music sources. Hotline An extension cannot have Hotline keys for ACI software ports. Music on Hold ACI software ports can be Music on Hold music sources. Since the system allows up to 192 ACI soft- ware ports, each trunk can have its own music source. One-Touch Calling An extension can have One-Touch Keys for ACI software ports. The gives the extension user: - One touch access to external music - One touch External Paging - One touch loud ringer control Paging, External ACI software ports can provide External Paging with control, independent of the External Paging circuits on the PGDU PCB. Features A Analog Communications Interface (ACI) 88 FEATURES92000SWG08 Issue 1-0
Operation To call an ACI software port: 1. Press idle CALL key. 2. Dial ACI software port extension number. OR Dial ACI Department Group extension number. OR Press One-Touch Key for ACI extension or Department Group. After you call an ACI software port: •If the port is set for input (Program 1301=1) and a music source is connected, you hear music. OR •If the port is set for output (Program 1301=2) and External Paging is connected, you can page into the ex- ternal zone. OR •If the port is set for output (Program 1301=2) and a loud ringer is connected, you activate the loud ringer. Features A Analog Communications Interface (ACI) 92000SWG08 Issue 1-0FEATURES 89
Attendant Call Queueing Description 124i Not available. 384i Available — requires system software 3.01.02 or higher. Attendant extensions can have up to 32 incoming calls queued before additional callers hear busy tone. This helps minimize call congestion in systems that use the attendant as the overflow destination for unanswered calls. For example, you can program Direct Inward Lines and Voice Mail calls to route to the attendant when their primary destination is busy. With Attendant Call Queueing, these unanswered calls would normally stack up for the attendant until they can be processed. The 32 call queue total includes Intercom, DISA, DID, DIL, tie line and transferred calls. If the attendant doesn’t have an appearance for the queued call, it waits in line on a CALL key. If the attendant has more than 32 calls queued, an extension can Transfer a call to the attendant only if they have Busy Transfer enabled. Attendant Call Queuing is a permanent, non-programmable system feature. Conditions None Default Setting •Enabled. Programming ➣ 0401 - Tenant Group Options (Part A), Item 19: Busy Transfer Prevent (0) or allow (1) extensions to Transfer calls to an attendant that has more than 32 calls is queue. ➣1105 - Operator’s Extension Assign the operator (attendant’s) extension for each Tenant Group. Related Features Call Forwarding / Personal Greeting Forwarding when unanswered or busy can only occur at the attendant if there are more than 32 calls in queue. Operation None Features A Attendant Call Queueing 90 FEATURES92000SWG08 Issue 1-0