Nitsuko 124i/384i Software Manual
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Programming (Cont’d) ➣ 0406 - COS Options, Item 8: Group Call Pickup Within Group In an extension’s Class of Service, enable (1) or disable (0) an extension’s ability to pick up calls ringing their pickup group (Service Code 856 or *#). ➣0406 - COS Options, Item 9: Group Call Pickup from Another Group In an extension’s Class of Service, enable (1) or disable (0) an extension’s ability to pick up calls ringing telephones that are not in their pickup group (Service Code 869). ➣0406 - COS Options, Item 10: Group Call Pickup for Specific Group In an extension’s Class of Service, enable (1) or disable (0) an extension’s ability to pick up calls ringing a specific group (Service Code 868). ➣0406 - COS Options, Item 51: Group Call Pickup Information Display In an extension’s Class of Service, enable (1) or disable (0) an extension’s Group Call Pickup display. If disabled, extension’s display shows the number of the trunk intercepted, not the pickup group. ➣0406 - COS Options, Item 63: Group Call Pickup In an extension’s Class of Service, enable (1) or disable (0) an extension’s ability to use Group Call Pickup. ➣1005 - Class of Service Assign a Class Of Service (1-15) to an extension. ➣1006 - Programming Function Keys Assign Group Call Pickup keys: Code 1007 for an extension’s own Pickup Group (Service Code *#) Code 1008 for a phone ringing in another Pickup Group (Service Code 869) - used when the caller doesn’t know the group number Code 1009 (+ group) for a phone ringing in another specific Pickup Group (Service Code 868) ➣1012 - Call Pickup Groups Assign extensions to Pickup Groups (1-9, 01-32). 124i has eight Call Pickup Groups (1-8). 384i has 32 Call Pickup Groups (1-32). Also, use this option to assign an extension’s priority within a Pickup Group (1-96 in 124i, 1-384 in 384i). Related Features Programmable Function Keys Function keys simplify Group Call Pickup operation. Features D-M Group Call Pickup 92000SWG08 Issue 1-0FEATURES 301
Operation To answer a call ringing another phone in your Pickup Group: 1. At keyset, press idle CALL key. OR At single line telephone, lift handset. 2. (Keyset only) Press Group Call Pickup key (PGM 1006 or SC 851: 1007). OR Dial 856 or *#. Service Code *# can pick up any call. Service Code 856 cannot pick up Ring Group calls. To answer a call ringing a phone in another Pickup Group when you don’t know the group number: 1. At keyset, press idle CALL key. OR At single line telephone, lift handset. 2. (Keyset only) Press Group Call Pickup key (PGM 1006 or SC 851: 1008). OR Dial 869. To answer a call ringing a phone in another Pickup Group when you know the group number: 1. At keyset, press idle CALL key. OR At single line telephone, lift handset. 2. (Keyset only) Press Group Call Pickup key (PGM 1006 or SC 851: 1009 + group). OR Dial 868 and the group number (1-9 or 01-32). Features D-M Group Call Pickup 302 FEATURES92000SWG08 Issue 1-0
Group Listen Description 124i Available. 384i Available. - Enhanced operation is available in Base 2.13, EXCPRU 2.18 or higher.- Enhanced operation available in system software 3.05.15 or higher. Group Listen permits a keyset user to talk on the handset and have their caller’s voice broadcast over the tele- phone speaker. This lets the keyset user’s co-workers listen to the conversation. Group Listen turns off the keyset’s Handsfree microphone so the caller does not pick the coworker’s voices during a Group Listen. Conditions None Default Setting Disabled. Programming No Yes Stop In 1005, assign Class of Service to extensions. In 0406 Item 105, enter 1 to enable Group Listen.In 0406 Item 105, enter 0 to disable Group Listen.Should extension be able to use Group Listen? Start Features D-M Group Listen 92000SWG08 Issue 1-0FEATURES 303
Programming (Cont’d) ➣ 0406 - COS Options, Item 105: Group Listen In an extension’s Class of Service, enable (1) or disable (0) the ability to activate Group Listen. ➣1005 - Class of Service Assign a Class of Service (1-15) to an extension. Related Features Headset Operation An extension in the headset mode cannot use Group Listen. Single Line Telephones Group Listen is not available to single line telephones. Operation (Enhanced Operation) To initiate Group Listen: 1. Place or answer call using the handset. 2. Press SPK twice (but do not hang up). SPK flashes slowly. You can talk to the caller through your handset. Your co-workers hear your caller’s voice over your phone’s speaker. When you press SPK once, you turn your Speakerphone on and your handset off. The second press turns on Group Listen. To Talk Handsfree after initiating Group Listen: 1. Hang up. You must have a speakerphone for Handsfree operation. To cancel Group Listen (without hanging up your call): 1. Do not hang up. 2. Press flashing SPK. You can talk to your caller over your handset. Your co-workers can no longer hear your caller’s voice. (Operation in Older Systems) To initiate Group Listen: 1. Place or answer call using the handset. 2. Press SPK, but do not hang up. Your SPK key flashes slowly. You can talk to your caller through your handset. Your co-workers hear your caller’s voice over the speaker in your telephone. To talk to your caller Handsfree, just hang up the handset. (You must have a Speakerphone for Handsfree operation.) To cancel Group Listen (without hanging up your call): 1. Do not hang up. 2. Press flashing SPK. You can talk to your caller over your handset. Your co-workers can no longer hear your caller’s voice. Features D-M Group Listen 304 FEATURES92000SWG08 Issue 1-0
Handsfree and Monitor Description 124i Available. 384i Available. Handsfree allows a keyset user to process calls using the speaker and microphone in the telephone (instead of the handset). Handsfree is a convenience for workers who don’t have a free hand to pick up the handset. For ex- ample, a terminal operator could continue to enter data with both hands while talking on the phone. The system provides three variations of Handsfree operation: HandsfreeUser can place and answer calls by pressing SPK instead of using the handset. Automatic HandsfreeUser can press a line or line appearance key without first lifting the handset or pressing SPK. An extension can have Automatic Handsfree for just outgoing calls or both outgoing calls and incoming line/loop key calls. Normally, extensions without Speakerphones should have Automatic Handsfree for outgoing calls only. MonitorUser can place a call without lifting the handset, but must lift the handset to speak. Conditions Handsfree is only available on keysets with Speakerphones. Keysets without Speakerphones have Handsfree An- swerback for Intercom calls and Monitor. Default Setting •Enabled. Programming Refer to the Programming Flowchart on the following page. ➣0401 - Tenant Group Options (Part A), Item 6: Automatic Handsfree Enable (1) or disable (0) Automatic Handsfree. If enabled, user can press a line or line appearance key without first lifting the handset. ➣0406 - COS Options, Item 125: Automatic Handsfree Incoming In an extension’s Class of Service, enable (1) or disable (0) Automatic Handsfree for incoming calls on line/loop keys. ➣1005 - Class of Service Assign Class of Service (1-15) to extensions. Related Features Handsfree Answerback Answer Intercom calls without lifting the handset - just speak toward the phone. Microphone Cutoff For privacy, mute the phones microphone while on a call. Single Line Telephones Group Handsfree and Monitor are not available to single line telephones. Features D-M Handsfree and Monitor 92000SWG08 Issue 1-0FEATURES 305
Programming (Cont’d) Operation To talk Handsfree: 1. Press SPK, CALL key or line key. 2. Place call. 3. Speak toward phone when called party answers. To change a handset call into a Handsfree call: 1. Press SPK. 2. Press SPK to hang up. To change a Handsfree call into a handset call: 1. Lift handset. No YesYes No Stop In 1005, assign Class of Service to extensions. In 0406 Item 125, enter 0.In 0406 Item 125, enter 1. Should extension also have Automatic Handsfree for incoming calls on line/loop keys? Stop In 0406 Item 6, enter 0.In 0401 Item 6, enter 1.Should extension have Automatic Handsfree for outgoing calls? Monitor Handsfree Make sure telephone does not have Speakerphone.Make sure telephone has Speakerphone.Should phone have Handsfree or Monitor? Start Features D-M Handsfree and Monitor 306 FEATURES92000SWG08 Issue 1-0
Handsfree Answerback/Forced Intercom Ringing Description 124i Available. 384i Available. Handsfree Answerback permits an extension user to respond to a voice-announced Intercom call by speaking to- ward the phone, without lifting the handset. Like Handsfree, this is a convenience for workers who don’t have a free hand to pick up the handset. Conditions Handsfree Answerback does not require a Speakerphone. Default Setting Enabled. Programming Refer to the Programming Flowchart on the following page. ➣0401 - Tenant Group Options (Part A), Item 10: Forced Intercom Ringing Enable (1) or disable (0) Forced Intercom Ringing. If disabled (0), Intercom calls voice-announce. ➣0406 - COS Options, Item 68: Setting Handsfree Answerback/Forced Intercom Ringing In an extension’s Class of Service, enable (1) or disable (0) an extension’s ability to set Handsfree An- swerback (Service Code 821) and Forced Intercom Ringing (Service Code 823) for incoming Intercom calls. ➣0406 - COS Options, Item 72: Switching from Handsfree Answerback to Forced Intercom Ringing In an extension’s Class of Service, enable (1) or disable (0) an extension’s ability to toggle between Handsfree Answerback and Forced Intercom Ringing for outgoing Intercom calls (dial 1 or Service Code 812). ➣1005 - Class of Service Assign a Class Of Service (1-15) to an extension. Related Features Handsfree and Monitor A keyset user can process calls using the speaker and microphone in the telephone (instead of the hand- set). Microphone Cutoff With Microphone Cutoff enabled, Handsfree Answerback callers to an extension hear a single beep (in- stead of two). Single Line Telephones Incoming Intercom calls always ring single line telephones. Features D-M Handsfree Answerback/Forced Intercom Ringing 92000SWG08 Issue 1-0FEATURES 307
Programming (Cont’d) Ring Voice-announce In 0401 Item 10, enter 0.In 0401 Item 10, enter 1.Should incoming Intercom calls normally ring or voice-announce? No YesNo Yes Stop In 0406 Item 72, enter 0.In 0406 Item 72, enter 1. Should extension be able to toggle between Handsfree Answerback and Forced Intercom Ringing for outgoing Intercom calls (dial 1 or Service Code 812). In 0406 Item 68, enter 0.In 0406 Item 68, enter 1. Should extension be able to set Handsfree Answerback and Forced Intercom Ringing for their incoming calls (Service Codes 821 and 823)? Start Features D-M Handsfree Answerback/Forced Intercom Ringing 308 FEATURES92000SWG08 Issue 1-0
Operation To enable Handsfree Answerback for your incoming Intercom calls: 1. Press idle CALL key. 2. Dial 821. 3. Press SPK to hang up. This disables Forced Intercom Ringing. To enable Forced Intercom Ringing for your incoming Intercom calls: 1. Press idle CALL key. 2. Dial 823. 3. Press SPK to hang up. This disables Handsfree Answerback. To change the way your Intercom call signals the extension you are calling: 1. Dial 1 or 812. If ringing, your call voice-announces. If voice-announced, your call starts to ring the destina- tion. This option is also available at single line telephones. Features D-M Handsfree Answerback/Forced Intercom Ringing 92000SWG08 Issue 1-0FEATURES 309
Headset Operation Description 124i Available. 384i Available. A keyset user can utilize a customer-provided headset in place of the handset. Like using Handsfree, using the headset frees up the user’s hands for other work. However, Headset Operation provides privacy not available from Handsfree. An extension in the headset mode has two options for when it appears busy to incoming callers. The headset ex- tension can be: •Busy to incoming callers when only one extension appearance is busy (i.e., Off-Hook Signaling prevented) OR •Busy to incoming callers only when both extension appearances are busy (i.e., Off Hook Signaling allowed) An example of a compatible headset is UNEX Model Pro-MP10A. Conditions None Default Setting •Disabled. Programming Stop In 1006, assign a function key for Headset Operation (code 1028). In 0401 Item 22, enter 1.In 0401 Item 22, enter 0. Both appearancesOne appearance Should headset extension be busy when one appearance is busy or when both appearances are busy? Start Features D-M Headset Operation 310 FEATURES92000SWG08 Issue 1-0