Nitsuko 124i/384i Software Manual
Have a look at the manual Nitsuko 124i/384i Software Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 57 Nitsuko manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
Operation Calling an extension from your DSS Console: 1.(Optional for 384i) Press EXT.1 or EXT.2 to select the range. In 124i, pressing EXT.2 accesses Direct Line Selection. 2. Press DSS Console key. If the call voice-announces, you can make it ring by dialing 1. If you don’t have Handsfree, you must lift handset to speak. Extension Busy Lamp Field When the DSS key is... The assigned extension is... On Busy on a call Off Idle Flashing fast In Do Not Disturb Placing a trunk call from your DSS Console: 1.(124i Only) Press EXT.2. 2. Press DSS Console key assigned to trunk. 3. Dial outside number. If you don’t have Handsfree, you must lift the handset to speak. Trunk Busy Lamp Field When the DSS key is... The assigned trunk is... On Busy on a call Off Idle Flashing slowly Ringing Answering a trunk call from your DSS Console: 1. Press flashing DSS Console key assigned to trunk. If you don’t have Handsfree, you must lift the handset to speak. Calling a Door Box from your DSS Console: 1. Press DOOR. 2. Press DSS Console key for Door Box you want to call (1-8). If you don’t have Handsfree, you must lift the handset to talk to the Door Box. Door Box Busy Lamp Field When the DSS key is... The assigned Door Box is... On Busy or ringing in Off Idle Features D-M Direct Station Selection (DSS) Console 92000SWG08 Issue 1-0FEATURES 261
Operation (Cont’d) Transferring a call using your DSS Console: 1. Place or answer call. If you are on an Intercom call, press HOLD before going to the next step. 2. Press DSS key for extension that will receive transfer. You cannot Transfer to an extension that is busy or in Do Not Disturb. 3. (Optional) Announce call. If called party doesn’t want the call, press flashing line or CALL key to retrieve it. 4. Press SPK to hang up. Making a External Page using your DSS Console: 1. Press PAGE. 2. Press DSS Console External Page zone key (1-8). If the zone you want is busy, try again later. If you don’t have Handsfree, lift the handset to make your announcement. External Page Busy Lamp Field When the DSS key is... The External Page zone is... On Busy Off Idle Making an Internal Page using your DSS Console: 1. Press GROUP. 2. Press DSS Console Internal Page zone key (Group key 1-32). If the zone you want is busy, try again later. If you don’t have Handsfree, lift the handset to make your announcement. Internal Page Busy Lamp Field When the DSS key is... The Internal Page zone is... On Busy Off Idle Switching the Night Service mode from your DSS Console: 1. Press Night Service key (NIGHT, DAY, BREAK or NITE 2). Night Service Busy Lamp Field When this key is ON... The system is in the... NIGHT Night Mode DAY Day Mode BREAK Rest Mode NITE2 Midnight Mode Features D-M Direct Station Selection (DSS) Console 262 FEATURES92000SWG08 Issue 1-0
Operation (Cont’d) Activating DSS Console Alternate Answer: 1. Press ALT. You hear a short confirmation tone. If you hear a long tone, you cannot enable Alternate Answer. Another user has already enabled your console as their Alternate Answer destination. Alternate Answer Busy Lamp Field When the ALT key is... Alternate Answer is... On Enabled Off Disabled Using a DSS Console key as a One-Touch or Programmable Function Key: You can store Service codes, Programmable Function Key codes and other digits under DSS Console keys. The stored code can not be longer than four digits. 1. Press DSS Console key for function. For example, you can Forward your calls by pressing CALL + DSS Key + 1 + destination. Your DSS key must have been previously programmed for the Call Forward feature. Features D-M Direct Station Selection (DSS) Console 92000SWG08 Issue 1-0FEATURES 263
Directed Call Pickup Description 124i Available. 384i Available. Directed Call Pickup permits an extension user to intercept a call ringing another extension. This allows a user to conveniently answer a co-worker’s call from their own telephone. With Directed Call Pickup, an extension user can pick up: •Trunk calls (i.e., Ring Group calls) •Direct Inward Lines •Transferred trunk calls •Transferred Intercom calls •Ringing and voice-announced Intercom calls Conditions (A.) Directed Call Pickup does not pick up calls recalling an extension (such as Hold and Transfer recalls). (B.) An extension can use Directed Call Pickup to intercept calls to which it is denied access in Programs 0911 and 0912. Default Setting Enabled. Programming None Related Features For other features which let you cover a co-worker’s calls, refer to: •Department Calling •Group Call Pickup •Hotline •Multiple Directory Numbers •Secretary Call Pickup Voice Mail Voice Mail Park and Page also uses the Directed Call Pickup code. Operation To use Directed Call Pickup to intercept a call to a co-worker’s extension: 1. At keyset, press idle CALL key. OR At single line set, lift handset. 2. Dial **. 3. Dial number of extension whose call you want to intercept. If more than one call is coming in, the system sets the priority for which call it will answer first. Features D-M Directed Call Pickup 264 FEATURES92000SWG08 Issue 1-0
Directory Dialing Description 124i Not available. 384i Available. - Requires Base 2.13 or EXCPRU 2.18 or higher.- Requires system software 3.06.02 or higher. Directory Dialing allows a display or Super Display keyset user to select a co-worker or outside call from a list of names, rather than dialing the phone number. There are four types of Directory Dialing: •C - Company (Common) Abbreviated Dialing •D - Department (Group) Abbreviated Dialing •P - Personal Abbreviated Dialing (One-Touch) Keys •X - Co-worker’s extensions Conditions (A.) Directory Dialing sorts directory names in alphabetical order (based on the first four characters of the name) when the system starts up or reboots. In addition, the system will re-sort extension names when: – You change Program 1002 (Extension Tenant). – You change Program 0502 (Extension Numbers and Names). – Any user dials 800 and changes their extension’s name. (B.) Directory Dialing follows all the programmed options and conditions for Abbreviated Dialing, Intercom Calling and One-Touch Calling. Default Setting Enabled. Programming No No Yes Yes Stop In 0405 Item 10, change the Interdigit Time to meet the systems requirements. When the user waits between Directory Dialing steps, does Directory Dialing cancel at the proper time? In 1006, do not assign a Directory Dialing key (code 1082).In 1006, assign a Directory Dialing key (code 1082).Should extension be able to review Directory Dialing entries while on a call? Start Features D-M Directory Dialing 92000SWG08 Issue 1-0FEATURES 265
Programming (Cont’d) ➣ 0405 - System Timers (Part A), Item 10: Intercom Interdigit Time If a user waits longer than this interval between Directory Dialing steps, Directory Dialing automat- ically cancels. ➣1006 - Programming Function Keys (Part A) If you want a display keyset to be able to review Directory Dialing entries while on a call, assign a Direc- tory Dialing key (code 1082). Related Features None Operation To use Directory Dialing from a display keyset: 1. Do not lift handset or press SPK. 2. Dial 3. OR Press Directory Dialing key (PGM 1006 or SC 851: 1082). OR Press DIRECTORY (Super Display only). If you wait too long between your selections, Directory Dialing automatically cancels. 3. Dial type of Directory Dialing from the table below. Pressing this key . . . Selects Directory Dialing for . . . 2C Company (Common) Abbreviated Dialing 3DDepartment (Group) Abbreviated Dialing 7PPersonal Abbreviated Dialing (One-Touch ) Keys 9XExtensions Directory Dialing follows any feature restrictions that your system may have enabled. For exam- ple, if your extension cannot normally use Common Abbreviated Dialing, Directory Dialing can’t ac- cess it either. If you dial 7 from a Super Display keyset, your One-Touch Key names will display. Pressing or scrolls through the names in key number order (not alphabetically). 4. Dial the first letter/number for the name/number you want to call. For example, dial 2 if the name begins with A, B, C or 2. If the name begins with Q or Z, dial 0. 5. Look at your phone’s display and dial the digit for the letter/number selected in step 4 above. For example, if you dialed 2 in step four, you’ll see: 1=A 2=B 3=C 4=2. You’ll want to dial 1 to select the letter A, 2 to select B and so on. The first name/number that begins with your selection displays. If you see, UNLISTED NAME, there is no name stored for your selection. If you have a Super Display keyset, the first 10 numbers that match your selection will display. To see the next 10 matches, press [SCROLL]. To see the previous 10 matches, press [->]. 6. Press VOLUME or to scroll through all the names/numbers that begin with that letter/number. OR Lift handset or press DIAL, CALL1 or SPK to place the selected call. If you selected an outside call, the call will route according to your system’s Trunk Group Routing/ARS setup. Features D-M Directory Dialing 266 FEATURES92000SWG08 Issue 1-0
Operation (Cont’d) To cancel Directory Dialing: 7. Press CLEAR. To review your Directory Dialing entries while on a call: 1. Press Directory Dialing key (PGM 1006 or SC 851: 1082). Features D-M Directory Dialing 92000SWG08 Issue 1-0FEATURES 267
Distinctive Ringing, Tones and Flash Patterns Description 124i Available. 384i Available. - Customizing the Keyset Splash Tone, Keyset Confirmation Tone, Trunk Ring Tone, Intercom Ring Tone and Alarm Ring Tone requires Base 2.13, EXCPRU 2.18 or higher.- Customizing the Keyset Splash Tone, Keyset Confirmation Tone, Trunk Ring Tone, Intercom Ring Tone and Alarm Ring Tone requires system software 3.04 or higher. Distinctive Ringing, Tones and Flash Patterns provide extension users with audible and visual call status signals. This lets users tell the types of calls by listening to the ringing/tones and watching the keys. It also helps users monitor the progress of their calls. In addition, Distinctive Ringing lets keyset users customize their Intercom and trunk call ringing. This is helpful for users that work together closely. For example, if several co-workers set their keysets to ring at different pitches, the co-workers can always tell which calls are for them. Refer to the following tables at the beginning of this section: Table 1-7 System Tones Table 1-9 System Ring Rates Table 1-10 System Flash Rates You can also customize the tones the system uses for splash tone, confirmation tone, trunk ring tone, Intercom ring tone and Alarm ring tone. Refer to the chart below and the Programming section for more details. Distinctive Ringing, Tones and Flash Patterns Program Description 0109 - Keyset Splash Tone Set the frequency of the system’s splash tone. This is the tone the system uses, for example, to alert the user of an incoming voice-announced Intercom call. 0110 - Keyset Confirmation Tone Set the frequency and duration of the Dial Pad Confirmation Tone. When an extension user enables Dial Pad Confirmation Tone (Service Code 824), they hear this tone each time they press a key. 0111 - Trunk Ring Tone Set the trunk ring tones, which are the tones a user hears when a trunk rings an extension. 0112 - Intercom and Alarm Ring ToneSet the Intercom and the External Alarm Sensor ring tones. Conditions None Default Setting Enabled. Features D-M Distinctive Ringing, Tones and Flash Patterns 268 FEATURES92000SWG08 Issue 1-0
Programming No YesNo Yes In 0110, select a new frequency and duration for the Dial Pad Confirmation Tone. In 0109, select a new keyset splash tone frequency. (384i Ony) Do you wnat to change the frequency and duration of the Dial Pad Confirmation Tone? (384i Only) Do you want to change the frequency of the keyset splash tone?NoYesAssign a Class Service to an extension in Program 1005. Enable checking tones in Class of Service Program 0406 Item 86.Enable changing tones in Class of Service Program 0406 Item 59.Should keyset users be able to change or check the incoming ring tones?These settings affect both Intercom and trunk call ringing. NoYes No Yes Stop In 1001 Item 3, select the Intercom ring tone for each keyset extension. Use 0112 to customize the Intercom (and Alarm) Ring Tone. Do you want to change the way Intercom calls ring extensions?In 1008, set the incoming call ring cycle for keyset extensions. In 1001 Item 6, select the ring cycle for each 500/2500 set. In 1001 Item 2, select the trunk ring tone for each keyset extension.In 0902, select the ring tone range for each trunk. Use 0111 to customize these ranges.Do you want to change the range for trunk ringing? Start Features D-M Distinctive Ringing, Tones and Flash Patterns 92000SWG08 Issue 1-0FEATURES 269
Programming (Cont’d) ➣ 0109 - Keyset Splash Tone Set the frequency of the system’s splash tone. ➣0110 - Keyset Confirmation Tone Set the frequency and duration of the Dial Pad Confirmation Tone. ➣0111 - Trunk Ring Tone Customize the trunk ring tones (i.e., the tones a user hears when a trunk rings an extension). ➣0112 - Intercom and Alarm Ring Tone If desired, change the Intercom and External Alarm Sensor ring tones. ➣0406 - COS Options, Item 59: Selectable Ring Tone Selection In an extension’s COS, enable (1) or disable (0) an extension’s ability to change the incoming ring tones. ➣0406 - COS Options, Item 86: Checking Selectable Ring Tones In an extension’s Class of Service, enable (1) or disable (0) an extension’s ability to check the selectable Ring Tones. ➣0902 - Trunk Ring Tone Range Set the ring tone range (1-4) for each trunk. ➣1001 - Basic Extension Port Setup (Part A), Item 2: Trunk Ring Tone From the range specified in Program 0902, select the keyset extension’s trunk ring tone (High=1, Med=2 or Low=3). Refer also to Trunk Ring Tone Range on Table 1-7. ➣1001 - Basic Extension Port Setup (Part A), Item 3: Intercom Ring Tone Select the extension’s intercom ring tone (High=1, Med=2 or Low=3). Refer to Extension Ring Tone Range on Table 1-7. ➣1001 - Basic Extension Port Setup (Part A), Item 6: Ring Cycle for 500/2500 Sets Select the incoming call ring cycle for 500/2500 sets. The choices are 0 (short bursts) or 1 (long bursts). For single line phones, this option interacts with Program 1008 Item 4. Refer to Program 1001 Item 6 and Program 1008 Item 4 for more information. ➣1005 - Class of Service Assign a Class Of Service (1-15) to an extension. ➣1008 - Basic Extension Port Setup (Part B), Item 4: Ring Cycle for Keysets Set the incoming call ring cycle for each keyset extension. The choices are two bursts with a pause (0), con- tinuous (1) or single short burst with a pause (2). Refer to Program 1008 Item 4 for additional information. Related Features Single Line Telephones Single line telephone users cannot listen to or change the pitch of their phone’s incoming ring. . Features D-M Distinctive Ringing, Tones and Flash Patterns 270 FEATURES92000SWG08 Issue 1-0