Nitsuko 124i/384i Software Manual
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10Voice Mail/VAU ACD Announcement Repeat Time This option is used to set the Repeat Time for the ACD Announcement. This allows different timers for answering an ACD call with the first announcement and another timer for the repeat announcement. Refer to the ACD Manual (P/N 92000ACD**). Requires 384i 3.07.24 or higher or 124i Base or EXCPRU 4.02 or higher.0-64800 seconds 60 seconds 11Forced Account Code Interdigit Time The system waits this interval for a user to enter a Forced Account Code.0-64800 seconds 3 (3 seconds) Timers 12-80Not used Conditions None Feature Cross Reference Refer to the chart above. Telephone Programming Instructions To enter data for Program 0414 (System Timers [Part A]): 1. Enter the programming mode. 2. 0414 + HOLD. Tenant No? 3. Enter the number of the Tenant Group you want to program. 4. HOLD Timer No? 5. Enter the number of the timer you want to program. 6. HOLD Timer_nn: 7. Enter data for the timer you selected + HOLD Refer to the chart above when entering data. Timer No? 8. Repeat from step 5 to program another timer. OR HOLD to return to the Tenant No? prompt. 0400 - Extension Options (For Tenant Groups) 0414 - System Timers (Part B) 92000SWG08 Issue 1-0 PROGRAMMING 765
0415 - Repeat Redial Count Sorts Data Updates CEU Can be Copied Description 124i Available. 384i Available — separate entry for each Tenant Group. INUse Program 0415 - Repeat Redial Count to set how many a Repeat Redial will automatically repeat if the call does not go through. In 384i, you can make a separate entry for each of the four Tenant Groups. The range is 0-255. Conditions None Feature Cross Reference Repeat Redial Telephone Programming Instructions To enter data for Program 0415 (Repeat Redial Count): 1. Enter the programming mode. 2. 0415 + HOLD Tenant No? 3. Enter the number of the Tenant Group you want to program + HOLD COUNT: 4. Enter the Repeat Redial Count (0-255) + HOLD Tenant No? 5. Repeat from step 3 to select another Tenant Group. OR HOLD to exit. 0400 - Extension Options (For Tenant Groups) 0415 - Repeat Redial Count 766 PROGRAMMING 92000SWG08 Issue 1-0
0416 - Voice Mail Integration Options Sorts Data Updates CEU Can be Copied Description 124i Available. 384i Available — separate entries for each Tenant Group. INUse Program 0416, Voice Mail Integration to customize certain Voice Mail integration options. Refer to the following chart for a description of each option, its range and default setting. In 384i, you can make separate en- tires for each of the four Tenant Groups. Voice Mail Integration Options Item Description Range Default 1Voice Mail Call Screening Enable/disable the system’s ability to process the Call Screening commands (1 + extension number) sent from the Voice Mail. You should normally enable this option to allow for Voice Mail Call Screening. Disable this option if your system has been modified so that extensions begin with the digit 1 (e.g., 101, 102, etc.). Also see the Flexible System Numbering feature.0 (Screening disabled) 1 (Screening enabled)1 (Screening enabled) 2Park and Page Enable/disable the system’s ability to process the Voice Mail’s Park and Page (*) commands. You should normally enable this option. 0 (Park and Page disabled) 1 (Park and Page enabled)1 (Park and Page enabled) 3Message Wait Enable/disable the system’s ability to process the Voice Mail’s Message Wait (#) commands. You should normally enable this option. In enabled, be sure that the programmed Message Notification strings don’t contain the code #9 for trunk access.0 (Message Wait disabled) 1 (Message Wait enabled)1 (Message Wait enabled) Conditions Make sure the Voice Mail system programming matches the options you set in this program. Feature Cross Reference Voice Mail Telephone Programming Instructions To enter data for Program 0416 (Voice Mail Integration Options): 1. Enter the programming mode. 2. 0416 + HOLD. Tenant No? 3. Enter the number of the Tenant Group you want to program. 4. HOLD Item No? 5. Select the item you want to program (1-3) + HOLD. 0400 - Extension Options (For Tenant Groups) 0416 - Voice Mail Integration Options 92000SWG08 Issue 1-0 PROGRAMMING 767
Item 1 = Call Screening, Item 2 = Park and Page and Item 3 = Message Waiting. 6. For the item selected, enter 1 to enable the option; 0 to disable the option. 7. HOLD Item No? 8. Return to step 5 and select another item (1-3). OR HOLD + Return to step 3 and select another Tenant Group (1-4). OR HOLD + HOLD to exit. 0400 - Extension Options (For Tenant Groups) 0416 - Voice Mail Integration Options 768 PROGRAMMING 92000SWG08 Issue 1-0
0417 - Traffic Management Report Options Sorts Data Updates CEU Can be Copied Description 124i Not available. 384i Available — requires system software 3.04. INUse Program 0417 - Traffic Management Report Options to set various options for the Traffic Management Report. You make separate entries for each Tenant Group. The Traffic Managment Report report includes call data and Automatic Call Distribution (ACD) data. Refer to the ACD Manual (P/N 92000ACD**) for the specif- ics on ACD. Traffic Management Report Options Item Description Range Default 1TMS Report Printer Output Port Enter the DCI Software Port (1-144, 145-288) to which the TMS printer is connected.1-288 0=No assignment0 2TMS Report Print Range Specify which extensions and trunks you want to include in each of the TMS reports: From (EXT)Designate the first extension in the print range (1-256)1-256 0 = no selection0 (no selection) To ( E X T )Designate the last extension in the print range (1-256)1-256 0 = no selection0 (no selection) From (TRK)Designate the first trunk in the print range (1-128)1-128 0 = no selection0 (no selection) To ( T R K )Designate the last trunk in the print range (1-128)1-128 0 = no selection0 (no selection) 3TMS Report Manual Printing (Telephone programming only) Enter 1 for this option if you want the TMS report range specified in Item 2 above to immdiately print to the printer specified in 0417 Item 1. Immediate printing is available only if 0417 Item 4 Mode=0 (manual mode).0 (no manual printing) 1 (manual printing enabled)0 4TMS Report Print Time Setup Use this option to specify the print mode for the TMS report. 0400 - Extension Options (For Tenant Groups) 0417 - Traffic Management Report Options 92000SWG08 Issue 1-0 PROGRAMMING 769
Traffic Management Report Options Item Description Range Default 4 (Cont’d)ModeEntry 0 Manual aprinting enabled. Manual printing will occur when requested in 0417 Item 3. Entry 1 Automatic printing (at a preset time) enabled for trunk data only. The TMS report will include only sections 2 and 5. Use the prompts Hour and MIN below to select the automatic print time. The TMS data clears after the report prints. Entry 2 Automatic printing (at a preset time) enabled for trunk and ACD data only. The TMS report will provide data in sections 2-5 only. Use the prompts Hour and MIN below to select the automatic print time. The TMS data clears after the report prints. Entry 3 Automatic printing (at a preset time) enabled for all data. Use the prompts Hour and MIN below to select the automatic print time. The TMS data clears after the report prints. HourThis option selects the start hour (1-23) for automatic printing. Use a 24-hour clock (e.g., 13=1:00 PM). MINThis option selects the start minute (1-59) for the hour selected in the previous option. Conditions None Feature Cross Reference Automatic Call Distribution Traffic Management Report Telephone Programming Instructions Part 1 To enter data for Program 0417 (Traffic Management Report Options): 1. Enter the programming mode. 2. 0417 + HOLD Tenant No? 3. Enter the number of the Tenant Group you want to program + HOLD Item No? 4. Select the number of the item (1-4) you want to program + HOLD 1 = TMS Report Printer Output Port. You see: 2 = TMS Report Print Range. You see: From (EXT) 3 = TMS Report Manual Printing. You see: 4 = TMS Report Print Time Setup. You see: 5. Go to Part 2, 3, 4 or 5 below Part 2 To enter data for Item 1 (TMS Report Printer Output Port): 1. Enter the DCI Software Port (1-144, 145-288) to which the TMS printer is connect + HOLD Item No? 0400 - Extension Options (For Tenant Groups) 0417 - Traffic Management Report Options 770 PROGRAMMING 92000SWG08 Issue 1-0
2. Return to step 4 in Part 1 to select another item. OR HOLD + Return to step 3 in Part 1 to select another Tenant Group. OR HOLD + HOLD to exit. Part 3 To enter data for Item 2 (TMS Report Print Range): 1. Enter the first extension in the print range (1-256) + HOLD To (EXT) 2. Enter the last extension in the print range (1-256) + HOLD From (TRK) 3. Enter the first trunk in the print range (1-128) + HOLD To (TRK) 4. Enter the last extension in the print range + HOLD 5. Return to step 4 in Part 1 to select another item. OR HOLD + Return to step 3 in Part 1 to select another Tenant Group. OR HOLD + HOLD to exit. Part 4 To enter data for Item 3 (TMS Report Manual Printing): 1. Enter 1 to enable manual printing + HOLD OR Enter 0 to skip to the next step without printing + HOLD 2. Return to step 4 in Part 1 to select another item. OR HOLD + Return to step 3 in Part 1 to select another Tenant Group. OR HOLD + HOLD to exit. Part 5: To enter data for Item 4: (TMS Report Print Time Setup) 1. Enter the Print Time Setup mode (0-3) + HOLD If you entered mode 0, skip to step 4. Hour: 2. Enter the print start hour (1-23) + HOLD MIN: 3. Enter the print start minute (1-59) + HOLD 4. Return to step 4 in Part 1 to select another item. OR HOLD + Return to step 3 in Part 1 to select another Tenant Group. OR HOLD + HOLD to exit. 0400 - Extension Options (For Tenant Groups) 0417 - Traffic Management Report Options 92000SWG08 Issue 1-0 PROGRAMMING 771
0419 - Class of Service Options (Part B) Sorts Data Updates CEU Can be Copied Description 124i Available — refer to the required system software levels for each item. 384i Available — refer to the required system software levels for each item. IN Use Program 0419 - Class of Service Options (Part B) to set the Extension Class of Service (COS) options. Assign Class of Service to extensions in Program 1005 - Class of Service. The 384i has 15 Classes of Service in each of four Tenant Groups. The 124i has 10 Classes of Service. Refer to the following chart for a description of each COS option, its range and default setting. For additional Class of Service options, refer to 0406 - Class of Service Options (Part A) on page 746. Class of Service Options (Part B), Program 0419 Item Name This option... Is used with...Default 384i COS 1-14 124i COS 1-9 384i COS 15 124i COS 10 1(384i 3.05.10 or higher or 124i Base 2.13 and EXCPRU 2.18 or higher) Manual Tandem TrunkingAllows an extension user to set up a tandem call by pressing their CONF (TRF) key.Tandem Trunking (Unsupervised Conference)0 (Disabled) 2(384i 3.05.10 or higher or 124i Base 2.13 and EXCPRU 2.18 or higher) Tandem Trunking on Hang upAllows an extension user to set up a tandem call automatically when they hang up.Tandem Trunking (Unsupervised Conference)0 (Disabled) 3(384i 3.05 or higher or 124i Base 2.13 and EXCPRU 2.18 or higher) VAU Reminder MessagesEnables/disables the Call Forwarding, Message Waiting and Voice Mail reminder messages.Voice Announce Unit0 (Disabled) 4(384i 3.05 or 124i EXCPRU 4.02 or higher ACD Queue Status DisplayEnables/disables the Queue Status Display for the ACD Group Supervisor’s COS. Refer to the ACD Manual (P/N 92000ACD**) for additional information.ACD Queue Status Display0 (Disabled) 5 Not used 0400 - Extension Options (For Tenant Groups) 0419 - Class of Service Options (Part B) 772 PROGRAMMING 92000SWG08 Issue 1-0
Class of Service Options (Part B), Program 0419 Item Name This option... Is used with...Default 384i COS 1-14 124i COS 1-9 384i COS 15 124i COS 10 6(384i 3.06.06) Enhanced Dial BufferingUse this option to enable (1) or disable (0) Enhanced Dial Buffering. If disabled, the system uses the standard dial buffering.Park 0 (standard dial buffering enabled) 7(384i 3.07.10 or higher or 124i EXCPRU 4.02 or higher ACD Supervisor’s Position EnhancementThis option must be enabled in order for the operator to use service codes 57-60 in Program 0514.ACD Suupervisor’s Position Enhancement0 (Disabled) 8(384i 3.07.10 or higher or 124i Base and EXCPRU 4.02 or higher) Display 911 Dialed Station Name and NumberEnable (1) or disable (0) an extension’s ability to display the name and number of the extension that activated E911 service. (If disabled, option 9 below is also disabled.)E911 Compatibility0 (Disabled) 9(384i 3.07.10 or higher or higher or 124i Base and EXCPRU 4.02 or higher) E911 Alarm RingEnable (1) or disable (0) an extension’ s ability to play tne E911 alarm ring. (This can only occur if option 8 above is also enabled.)E911 Compatiblity0 (Disabled) 10(384i 3.07.10 or higher or higher or 124i Base and EXCPRU 4.02 or higher) Clear E911 Alarm RingIf enabled (1), an extension user can dial 886 to turn off the E911 alarm ring. If disabled, an extension user cannot dial 886.E911 Compatibility0 (Disabled) 11(384i 3.07.12 or higher or higher or 124i Base and EXCPRU 4.02 or higher) TAPI Auto Idle Mode (Driver ID)Enter 0 for this option if you are installing the Nitsuko TAPI Service Provider 1.02.02 driver. Enter 1 for this option if you are installing the Nitsuko 384i Proprietary Mode Telephony SPV 1.00.03 (or higher) driver.TAPI Compatibility0 (Nitsuko TAPI Service Provider 1.02.02 ) 12(384i 3.07.24 or higher) DID Off Hook RingingEnable (1) or disable (0) an extension’s Off Hook Signaling for incoming DID calls.Off Hook Signaling0 (DID Off Hook Ringing disabled) 0400 - Extension Options (For Tenant Groups) 0419 - Class of Service Options (Part B) 92000SWG08 Issue 1-0 PROGRAMMING 773
Class of Service Options (Part B), Program 0419 Item Name This option... Is used with...Default 384i COS 1-14 124i COS 1-9 384i COS 15 124i COS 10 13(384i 3.07.24 or higher) Block Manual Off Hook SignalingEnable (1) or disable (0) an extension’s ability to block off hook signals manuall sent from a co-worker.Off Hook Signaling0 (Block Manual Off Hook Signaling disabled) 14(384i 3.07.24 or higher) Block Camp OnEnable (1) or disable (0) an extension’s ability to block callers from dialing 2 to Camp On.Off Hook Signaling0 (Block Camp On disabled) 15(384i 3.07.24 or higher) DID Call WaitingEnable (1) or disable (0) DID Call Waiting for an extension.Off Hook Signaling0 (DID Call Waiting disabled) 16-18 Not used 19(384i 3.07.31 or higher) Allow COS to be ChangedEnable (1) or disable (0) the ability of an extension’s COS to be changed via Service Code 177.Class of Service 0 (Extension’s COS cannot be changed) 16-64 Not used Conditions None Feature Cross Reference Refer to the chart above. Telephone Programming Instructions To enter data for Program 0419 (Class of Service Options [Part B]): 1. Enter the programming mode. 2. 0419 + HOLD Tenant No? 3. Enter the number of the Tenant Group you want to program (1-4). 4. HOLD Class No? 5. Enter the number of the Class of Service (1-15) you want to program. 6. HOLD Item No? 7. Enter the COS item number you want to program. 8. HOLD Item_nnn: 9. Enter the data for the item selected + HOLD Refer to the chart above. Item No? 0400 - Extension Options (For Tenant Groups) 0419 - Class of Service Options (Part B) 774 PROGRAMMING 92000SWG08 Issue 1-0