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Nitsuko 124i/384i Software Manual

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    							10Voice Mail/VAU ACD Announcement Repeat
    Time
    This option is used to set the Repeat Time for the
    ACD Announcement. This allows different timers
    for answering an ACD call with the first
    announcement and another timer for the repeat
    announcement. Refer to the ACD Manual (P/N
    92000ACD**).  Requires 384i 3.07.24 or higher
    or 124i Base or EXCPRU 4.02 or higher.0-64800 seconds 60 seconds
    11Forced Account Code Interdigit Time
    The system waits this interval for a user to enter a
    Forced Account Code.0-64800 seconds 3 (3 seconds)
    Timers
    12-80Not used
    Conditions
    None
    Feature Cross Reference
    Refer to the chart above.
    Telephone Programming Instructions
    To enter data for Program 0414 (System Timers [Part A]):
    1. Enter the programming mode.
    2. 0414 + HOLD.
    Tenant No?
    3. Enter the number of the Tenant Group you want to program.
    4. HOLD
    Timer No?
    5. Enter the number of the timer you want to program.
    6. HOLD
    Timer_nn:
    7. Enter data for the timer you selected + HOLD
    Refer to the chart above when entering data.
    Timer No?
    8. Repeat from step 5 to program another timer.
    OR
    HOLD to return to the Tenant No? prompt.
    0400 - Extension Options (For Tenant Groups)
    0414 - System Timers (Part B)
    92000SWG08  Issue 1-0 PROGRAMMING   765 
    						
    							0415 - Repeat Redial Count
      Sorts Data   Updates CEU   Can be Copied
    Description
     124i Available. 384i Available — separate entry for each
    Tenant Group.
    INUse Program 0415 - Repeat Redial Count to set how many a Repeat Redial will automatically repeat if the
    call does not go through. In 384i, you can make a separate entry for each of the four Tenant Groups. The range is
    0-255.
    Conditions
    None
    Feature Cross Reference
    Repeat Redial
    Telephone Programming Instructions
    To enter data for Program 0415 (Repeat Redial Count):
    1. Enter the programming mode.
    2. 0415 + HOLD
    Tenant No?
    3. Enter the number of the Tenant Group you want to program + HOLD
    COUNT:
    4. Enter the Repeat Redial Count (0-255) + HOLD
    Tenant No?
    5. Repeat from step 3 to select another Tenant Group.
    OR
    HOLD to exit.
    0400 - Extension Options (For Tenant Groups)
    0415 - Repeat Redial Count
    766   PROGRAMMING 92000SWG08  Issue 1-0 
    						
    							0416 - Voice Mail Integration Options
      Sorts Data   Updates CEU   Can be Copied
    Description
     124i Available. 384i Available — separate entries for each
    Tenant Group.
    INUse Program 0416, Voice Mail Integration to customize certain Voice Mail integration options. Refer to the
    following chart for a description of each option, its range and default setting. In 384i, you can make separate en-
    tires for each of the four Tenant Groups.
    Voice Mail Integration Options
    Item Description Range Default
    1Voice Mail Call Screening
    Enable/disable the system’s ability to process the
    Call Screening commands (1 + extension number)
    sent from the Voice Mail. You should normally
    enable this option to allow for Voice Mail Call
    Screening. Disable this option if your system has
    been modified so that extensions begin with the
    digit 1 (e.g., 101, 102, etc.). Also see the Flexible
    System Numbering feature.0 (Screening disabled)
    1 (Screening enabled)1 (Screening
    enabled)
    2Park and Page
    Enable/disable the system’s ability to process the
    Voice Mail’s Park and Page (*) commands. You
    should normally enable this option. 0 (Park and Page
    disabled)
    1 (Park and Page
    enabled)1 (Park and
    Page enabled)
    3Message Wait
    Enable/disable the system’s ability to process the
    Voice Mail’s Message Wait (#) commands. You
    should normally enable this option. In enabled, be
    sure that the programmed Message Notification
    strings don’t contain the code #9 for trunk access.0 (Message Wait
    disabled)
    1 (Message Wait
    enabled)1 (Message
    Wait enabled)
    Conditions
    Make sure the Voice Mail system programming matches the options you set in this program.
    Feature Cross Reference
    Voice Mail
    Telephone Programming Instructions
    To enter data for Program 0416 (Voice Mail Integration Options):
    1. Enter the programming mode.
    2. 0416 + HOLD.
    Tenant No?
    3. Enter the number of the Tenant Group you want to program.
    4. HOLD
    Item No?
    5. Select the item you want to program (1-3) + HOLD.
    0400 - Extension Options (For Tenant Groups)
    0416 - Voice Mail Integration Options
    92000SWG08  Issue 1-0 PROGRAMMING   767 
    						
    							Item 1 = Call Screening, Item 2 = Park and Page and Item 3 = Message Waiting.
    6. For the item selected, enter 1 to enable the option; 0 to disable the option.
    7. HOLD
    Item No?
    8. Return to step 5 and select another item (1-3).
    OR
    HOLD + Return to step 3 and select another Tenant Group (1-4).
    OR
    HOLD + HOLD to exit.
    0400 - Extension Options (For Tenant Groups)
    0416 - Voice Mail Integration Options
    768   PROGRAMMING 92000SWG08  Issue 1-0 
    						
    							0417 - Traffic Management Report Options
      Sorts Data   Updates CEU   Can be Copied
    Description
     124i Not available. 384i Available — requires system
    software 3.04.
    INUse Program 0417 - Traffic Management Report Options to set various options for the Traffic Management
    Report. You make separate entries for each Tenant Group. The Traffic Managment Report report includes call
    data and Automatic Call Distribution (ACD) data. Refer to the ACD Manual (P/N 92000ACD**) for the specif-
    ics on ACD.
    Traffic Management Report Options
    Item Description Range Default
    1TMS Report Printer Output Port
    Enter the DCI Software Port (1-144, 145-288) to
    which the TMS printer is connected.1-288
    0=No assignment0
    2TMS Report Print Range
    Specify which extensions and trunks you want to include in each of the TMS reports:
    From (EXT)Designate the first extension in the
    print range (1-256)1-256
    0 = no selection0 (no
    selection)
    To  ( E X T )Designate the last extension in the
    print range (1-256)1-256
    0 = no selection0 (no
    selection)
    From (TRK)Designate the first trunk in the
    print range (1-128)1-128
    0 = no selection0 (no
    selection)
    To  ( T R K )Designate the last trunk in the
    print range (1-128)1-128
    0 = no selection0 (no
    selection)
    3TMS Report Manual Printing
    (Telephone programming only) Enter 1 for this
    option if you want the TMS report range
    specified in Item 2 above to immdiately print
    to the printer specified in 0417 Item 1.
    Immediate printing is available only if 0417
    Item 4 Mode=0 (manual mode).0 (no manual printing)
    1 (manual printing
    enabled)0
    4TMS Report Print Time Setup
    Use this option to specify the print mode for the TMS report.
    0400 - Extension Options (For Tenant Groups)
    0417 - Traffic Management Report Options
    92000SWG08  Issue 1-0 PROGRAMMING   769 
    						
    							Traffic Management Report Options
    Item Description Range Default
    4
    (Cont’d)ModeEntry 0
    Manual aprinting enabled. Manual printing will occur when requested in 0417
    Item 3.
    Entry 1
    Automatic printing (at a preset time) enabled for trunk data only. The TMS
    report will include only sections 2 and 5. Use the prompts Hour and MIN below
    to select the automatic print time. The TMS data clears after the report prints.
    Entry 2
    Automatic printing (at a preset time) enabled for trunk and ACD data only. The
    TMS report will provide data in sections 2-5 only. Use the prompts Hour and
    MIN below to select the automatic print time. The TMS data clears after the
    report prints.
    Entry 3
    Automatic printing (at a preset time) enabled for all data. Use the prompts Hour
    and MIN below to select the automatic print time. The TMS data clears after the
    report prints.
    HourThis option selects the start hour (1-23) for automatic printing. Use a 24-hour
    clock (e.g., 13=1:00 PM).
    MINThis option selects the start minute (1-59) for the hour selected in the previous
    option.
    Conditions
    None
    Feature Cross Reference
    Automatic Call Distribution
    Traffic Management Report
    Telephone Programming Instructions
    Part 1
    To enter data for Program 0417 (Traffic Management Report Options):
    1. Enter the programming mode.
    2. 0417 + HOLD
    Tenant No?
    3. Enter the number of the Tenant Group you want to program + HOLD
    Item No?
    4. Select the number of the item (1-4) you want to program + HOLD
    1 = TMS Report Printer Output Port. You see: 
    2 = TMS Report Print Range. You see: From (EXT)
    3 = TMS Report Manual Printing. You see: 
    4 = TMS Report Print Time Setup.  You see:
    5. Go to Part 2, 3, 4 or 5 below
    Part 2
    To enter data for Item 1 (TMS Report Printer Output Port):
    1. Enter the DCI Software Port (1-144, 145-288) to which the TMS printer is connect + HOLD
    Item No?
    0400 - Extension Options (For Tenant Groups)
    0417 - Traffic Management Report Options
    770   PROGRAMMING 92000SWG08  Issue 1-0 
    						
    							2. Return to step 4 in Part 1 to select another item.
    OR
    HOLD + Return to step 3 in Part 1 to select another Tenant Group.
    OR
    HOLD + HOLD to exit.
    Part 3
    To enter data for Item 2 (TMS Report Print Range):
    1. Enter the first extension in the print range (1-256) + HOLD
    To (EXT)
    2. Enter the last extension in the print range (1-256) + HOLD
    From (TRK)
    3. Enter the first trunk in the print range (1-128) + HOLD
    To (TRK)
    4. Enter the last extension in the print range + HOLD
    5. Return to step 4 in Part 1 to select another item.
    OR
    HOLD + Return to step 3 in Part 1 to select another Tenant Group.
    OR
    HOLD + HOLD to exit.
    Part 4
    To enter data for Item 3 (TMS Report Manual Printing):
    1. Enter 1 to enable manual printing + HOLD
    OR
    Enter 0 to skip to the next step without printing + HOLD
    2. Return to step 4 in Part 1 to select another item.
    OR
    HOLD + Return to step 3 in Part 1 to select another Tenant Group.
    OR
    HOLD + HOLD to exit.
    Part 5:
    To enter data for Item 4: (TMS Report Print Time Setup)
    1. Enter the Print Time Setup mode (0-3) + HOLD
    If you entered mode 0, skip to step 4.
    Hour:
    2. Enter the print start hour (1-23) + HOLD
    MIN:
    3. Enter the print start minute (1-59) + HOLD
    4. Return to step 4 in Part 1 to select another item.
    OR
    HOLD + Return to step 3 in Part 1 to select another Tenant Group.
    OR
    HOLD + HOLD to exit.
    0400 - Extension Options (For Tenant Groups)
    0417 - Traffic Management Report Options
    92000SWG08  Issue 1-0 PROGRAMMING   771 
    						
    							0419 - Class of Service Options (Part B)
      Sorts Data   Updates CEU   Can be Copied
    Description
     124i Available — refer to the required
    system software levels for each item. 384i Available — refer to the required
    system software levels for each item.
    IN
    Use Program 0419 - Class of Service Options (Part B) to set the Extension Class of Service (COS) options.
    Assign Class of Service to extensions in Program 1005 - Class of Service. The 384i has 15 Classes of Service in
    each of four Tenant Groups. The 124i has 10 Classes of Service. Refer to the following chart for a description of
    each COS option, its range and default setting. For additional Class of Service options, refer to 0406 - Class of
    Service Options (Part A) on page 746.
    Class of Service Options (Part B), Program 0419
    Item Name This option... Is used with...Default
    384i COS 1-14
    124i COS 1-9
    384i COS 15
    124i COS 10
    1(384i 3.05.10 or
    higher or 124i
    Base 2.13 and
    EXCPRU 2.18 or
    higher)
    Manual Tandem
    TrunkingAllows an extension user to set
    up a tandem call by pressing
    their CONF (TRF) key.Tandem Trunking
    (Unsupervised
    Conference)0 (Disabled)
    2(384i 3.05.10 or
    higher or 124i
    Base 2.13 and
    EXCPRU 2.18 or
    higher)
    Tandem Trunking
    on Hang upAllows an extension user to set
    up a tandem call automatically
    when they hang up.Tandem Trunking
    (Unsupervised
    Conference)0 (Disabled)
    3(384i 3.05 or
    higher or 124i
    Base 2.13 and
    EXCPRU 2.18 or
    higher)
    VAU Reminder
    MessagesEnables/disables the Call
    Forwarding, Message Waiting
    and Voice Mail reminder
    messages.Voice Announce
    Unit0 (Disabled)
    4(384i 3.05 or 124i
    EXCPRU 4.02 or
    higher
    ACD Queue Status
    DisplayEnables/disables the Queue
    Status Display for the ACD
    Group Supervisor’s COS.
    Refer to the ACD Manual (P/N
    92000ACD**) for additional
    information.ACD Queue
    Status Display0 (Disabled)
    5 Not used
    0400 - Extension Options (For Tenant Groups)
    0419 - Class of Service Options (Part B)
    772   PROGRAMMING 92000SWG08  Issue 1-0 
    						
    							Class of Service Options (Part B), Program 0419
    Item Name This option... Is used with...Default
    384i COS 1-14
    124i COS 1-9
    384i COS 15
    124i COS 10
    6(384i 3.06.06)
    Enhanced Dial
    BufferingUse this option to enable (1) or
    disable (0) Enhanced Dial
    Buffering. If disabled, the
    system uses the standard dial
    buffering.Park 0 (standard dial buffering
    enabled)
    7(384i 3.07.10 or
    higher or 124i
    EXCPRU 4.02 or
    higher
    ACD Supervisor’s
    Position
    EnhancementThis option must be enabled in
    order for the operator to use
    service codes 57-60 in Program
    0514.ACD
    Suupervisor’s
    Position
    Enhancement0 (Disabled)
    8(384i 3.07.10 or
    higher or 124i
    Base and
    EXCPRU 4.02 or
    higher)
    Display 911 Dialed
    Station Name and
    NumberEnable (1) or disable (0) an
    extension’s ability to display the
    name and number of the
    extension that activated E911
    service. (If disabled, option 9
    below is also disabled.)E911
    Compatibility0 (Disabled)
    9(384i 3.07.10 or
    higher or higher or
    124i Base and
    EXCPRU 4.02 or
    higher)
    E911 Alarm RingEnable (1) or disable (0) an
    extension’ s ability  to play tne
    E911 alarm ring. (This can only
    occur if option 8 above is also
    enabled.)E911
    Compatiblity0 (Disabled)
    10(384i 3.07.10 or
    higher or higher or
    124i Base and
    EXCPRU 4.02 or
    higher)
    Clear E911 Alarm
    RingIf enabled (1), an extension user
    can dial 886 to turn off the E911
    alarm ring. If disabled, an
    extension user cannot dial 886.E911
    Compatibility0 (Disabled)
    11(384i 3.07.12 or
    higher or higher or
    124i Base and
    EXCPRU 4.02 or
    higher)
    TAPI Auto Idle
    Mode (Driver ID)Enter 0 for this option if you are
    installing the Nitsuko TAPI
    Service Provider 1.02.02 driver.
    Enter 1 for this option if you are
    installing the Nitsuko 384i
    Proprietary Mode Telephony
    SPV 1.00.03 (or higher) driver.TAPI
    Compatibility0 (Nitsuko TAPI Service
    Provider 1.02.02 )
    12(384i 3.07.24 or
    higher)
    DID Off Hook
    RingingEnable (1) or disable (0) an
    extension’s Off Hook Signaling
    for incoming DID calls.Off Hook
    Signaling0 (DID Off Hook Ringing
    disabled)
    0400 - Extension Options (For Tenant Groups)
    0419 - Class of Service Options (Part B)
    92000SWG08  Issue 1-0 PROGRAMMING   773 
    						
    							Class of Service Options (Part B), Program 0419
    Item Name This option... Is used with...Default
    384i COS 1-14
    124i COS 1-9
    384i COS 15
    124i COS 10
    13(384i 3.07.24 or
    higher)
    Block Manual Off
    Hook SignalingEnable (1) or disable (0) an
    extension’s ability to block off
    hook signals manuall sent from
    a co-worker.Off Hook
    Signaling0 (Block Manual Off Hook
    Signaling disabled)
    14(384i 3.07.24 or
    higher)
    Block Camp OnEnable (1) or disable (0) an
    extension’s ability to block
    callers from dialing 2 to Camp
    On.Off Hook
    Signaling0 (Block Camp On disabled)
    15(384i 3.07.24 or
    higher)
    DID Call WaitingEnable (1) or disable (0) DID
    Call Waiting for an extension.Off Hook
    Signaling0 (DID Call Waiting
    disabled)
    16-18 Not used
    19(384i 3.07.31 or
    higher)
    Allow COS to be
    ChangedEnable (1) or disable (0) the
    ability of an extension’s COS to
    be changed via Service Code
    177.Class of Service 0 (Extension’s COS cannot
    be changed)
    16-64 Not used
    Conditions
    None
    Feature Cross Reference
    Refer to the chart above.
    Telephone Programming Instructions
    To enter data for Program 0419 (Class of Service Options [Part B]):
    1. Enter the programming mode.
    2. 0419 + HOLD
    Tenant No?
    3. Enter the number of the Tenant Group you want to program (1-4).
    4. HOLD
    Class No?
    5. Enter the number of the Class of Service (1-15) you want to program.
    6. HOLD
    Item No?
    7. Enter the COS item number you want to program.
    8. HOLD
    Item_nnn:
    9. Enter the data for the item selected + HOLD
    Refer to the chart above.
    Item No?
    0400 - Extension Options (For Tenant Groups)
    0419 - Class of Service Options (Part B)
    774   PROGRAMMING 92000SWG08  Issue 1-0 
    						
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