Nitsuko 124i/384i Software Manual
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Features D-MDepartment Step Calling Description 124i Available. 384i Available. After calling a busy Department Calling Group member, an extension user can have Department Step Calling quickly call another member in the group. The caller does not have to hang up and place another Intercom call if the first extension called is unavailable. Department Step Calling also allows an extension user to cycle through the members of a Department Group. Conditions None Default Setting Enabled. Programming Refer to the Programming Flowchart on the Following Page ➣0406 - COS Options, Item 21: Department Step Calling In an extension’s Class of Service, enable (1) or disable (0) an extension’s ability to use Department Step Calling. ➣0512 - Single Digit Service Code Setup If required, use this option to change the Department Step Calling Single Digit Service Code (normally #). ➣1005 - Class of Service Assign a Class Of Service (1-15) to an extension. ➣1006 - Programming Function Keys Assign a function key Department Step Calling (code 1021). Related Features Department Calling An extension user can call an idle extension within a preprogrammed Department Group by dialing the group’s pilot number. Department Calling also provides overflow routing for extensions within the group - which simulates Step Calling. Programmable Function Keys Function keys simplify Department Step Calling operation. Operation To make a Step Call: You step through Extension Groups set in Program 1003. 1. Place call to busy Department Group member. OR Place call to Department Group pilot number. 2. Dial #. OR Press Step Call key (PGM 1006 or SC 851: 1021). 3. Repeat step 2 to call other Department Group members. Features D-M Department Step Calling 92000SWG08 Issue 1-0FEATURES 221
Programming (Cont’d) Start Stop Does system have Department Groups programmed?Set up Department Groups. Refer to the Department Calling feature. After calling a busy Department Group member, should caller be able to step call to another group member? In 0406:21, enter 1 to enable Step Calling.In 0406:21, enter 0 to disable Step Calling. In 1005, assign Class of Service to extensions. Should extension have one-button Step Calling?In 1006, assign a Step Calling key (code 1021).In 1006, be sure not to assign a Step Calling key (code 1021). Should users dial # or another digit to step through a Department Group? In 0512:1, make sure the entry is #. In 0512:1, enter the digit you want to use for stepping through a Department Group. Another digit# No Yes YesNo YesNo Step Calling can only occur if 0410:2=0. Refer to the Department Calling feature. Features D-M Department Step Calling 222 FEATURES92000SWG08 Issue 1-0
Dial Number Preview Description 124i Available. 384i Available. Dialing Number Preview lets a display keyset user dial and review a number before the system dials it out. Dial- ing Number Preview helps the user avoid dialing errors. Conditions An extension user cannot edit the displayed number. Default Setting Enabled. Programming No Yes Stop In 1005, assign Class of Service to extensions. In 0406 Item 50, enter 0 to disable Dial Number Preview.In 0406 Item 50, enter 1 to enable Dial Number Preview.Should extension have Dial Number Preview capability? Start Features D-M Dial Number Preview 92000SWG08 Issue 1-0FEATURES 223
Programming (Cont’d) ➣ 0406 - COS Options, Item 50: Dial Number Preview In an extension’s Class of Service, enable (1) or disable (0) an extension’s ability to use Dial Number Pre- view. ➣1005 - Class of Service Assign a Class Of Service (1-15) to an extension. Related Features None Operation To use Dial Number Preview to place a call: 1. Do not lift the handset or press a CALL key. 2. Dial *. 3. Dial number you want to call. The number displays. 4. To dial out the displayed trunk number, press a line key. If the previewed number as a trunk access code (e.g., 9), you can press CALL instead. OR To dial out the displayed Intercom number, press a CALL key. OR To cancel the number without dialing it out, Press HOLD. Features D-M Dial Number Preview 224 FEATURES92000SWG08 Issue 1-0
Dial Pad Confirmation Tone Description 124i Available. 384i Available. - Changing the tone requires Base 2.13, EXCPRU 2.18 or higher.- Changing the tone requires system software 3.04 or higher. For an extension with Dial Pad Confirmation Tone enabled, the user hears a beep each time they press a key. This is helpful for Intercom calls and Dial Pulse trunk calls, since these calls provide no Call Progress tones. Conditions None Default Setting Disabled Programming NoYes In 0110, select another frequency and duration for the Dial Pad Confirmation Tone.(384i Only) Do you want to change the Dial Pad Confirmation Tone? In 0406 Item 56, enter 0 to disable turning Dial Pad Confirmation Tone on and off.No Yes Stop In 1005, assign Class of Service to extensions. In 0406 Item 56, enter 1 to enable turning Dial Pad Confirmation Tone on and off.Should extension be able to turn the Dial Pad Confirmation Tone on and off? Start Features D-M Dial Pad Confirmation Tone 92000SWG08 Issue 1-0FEATURES 225
Programming (Cont’d) ➣ 0110 - Keyset Confirmation Tone If required, change the Dial Pad Confirmation Tone frequency and duration. ➣0406 - COS Options, Item 56: Dial Pad Confirmation Tone In an extension’s Class of Service, enable (1) or disable (0) an extension’s ability to turn Dial Pad Confir- mation tone on and off. ➣1005 - Class of Service Assign a Class Of Service (1-15) to an extension. Related Features Single Line Telephones Dial Pad Confirmation Tone does not apply to single line telephones. Operation To enable/disable Dial Pad Confirmation Tone: 1. Press idle CALL key. 2. Dial 824. Features D-M Dial Pad Confirmation Tone 226 FEATURES92000SWG08 Issue 1-0
Dial Tone Detection Description 124i Available. 384i Available. - Allocating circuits for Dial Tone Detection is not required.- Allocating CDTU circuits for Dial Tone Detection is required. - Tone Detection Setup requires Base 2.13, EXCPRU 2.18 or higher.- Tone Detection Setup requires system software 3.04 or higher. - The Next Trunk in Rotary if No Dial Tone option requires Base 4.02, EXCPRU 4.02 or higher.- The Next Trunk in Rotary if No Dial Tone option requires system software version 3.07.10 or higher. If a trunk has Dial Tone Detection enabled, the system monitors for dial tone from the telco or PBX when a user places a call on that trunk. If the user accesses the trunk directly (by pressing a line key or dialing #9 and the trunk’s number), the system will drop the trunk if dial tone does not occur. If the user access the trunk via a Trunk Group (by dialing a trunk group code or automatically through a feature like Last Number Redial), the system can drop the trunk or optionally skip to the next trunk in the group. Refer to the chart under Program- ming below for more. Dial Tone Detection is available for the following features: •Automatic Route Selection •Abbreviated Dialing •Central Office Calls, Placing •Last Number Redial •Loop Keys (outbound) •Save Number Dialed •T1 Trunking (with ANI/DNIS Compatibility) •Tie Lines •Trunk Group Routing •Trunk Groups Conditions None Default Setting Disabled for manually dialed calls; enabled for automatically dialed calls. Features D-M Dial Tone Detection 92000SWG08 Issue 1-0FEATURES 227
Programming Start Do you want Dial Tone Detection for Directly Accessed trunks? In 0901:11, enter 1In 0901:11, enter 0.NoYes For Trunk Group calls, should the system skip to the next trunk if dial tone is not detected? In 0921:3, enter 1.In 0921:3, enter 0.NoYes If dial tone is not detected, should trunk hang (not disconnect) or drop?In 0901:11, enter 1. Be sure this doesnt conflict with the site requirement for directly accessed trunks. In 0901:11, enter 0. Be sure this doesnt conflict with the site requirement for directly accessed trunks. Drop Hang Does the system wait the correct interval before dropping/ disconnecting when there is no dial tone? Change the setting for 0405:60.No If required, use program 0116:11-32 to set the criteria for dial tone detection. (384i Only)In 0303, be sure at least one DSTU block is reserved for dial tone detection (type 4). Yes Stop Features D-M Dial Tone Detection 228 FEATURES92000SWG08 Issue 1-0
Programming (Cont’d) Dial Tone Detection Program Interaction Method 0901:11 0921:3 Result if dial tone not present . . . Press a line key OR Dial #9 + Trunk number0 0 Trunk hangs (does not disconnect) 0 1 Trunk hangs (does not disconnect) 1 0 Trunk drops 1 1 Trunk drops Dial a Trunk Group code OR Automatically through a feature0 0 Trunk hangs (does not disconnect) 0 1 Trunk reroutes after timeout 1 0 Trunk drops 1 1 Trunk reroutes after timeout ➣0116 - Tone Detection Setup Use Items 11-32 to set the criteria for dial tone detection. ➣(384i Only) 0303 - DTMF and Dial Tone Detection Circuit Setup If dial tone detection is enabled, be sure to allocate at least one CDTU block for dial tone detection (type 4). ➣0405 - System Timers (Part A), Item 60, Dial Tone Detection Timer If dial tone detection is enabled, the system will wait this interval for the telco to return dial tone. When this interval expires, the system assumes dial tone is not present. To disable this timer (and have the sys- tem wait continuously), enter 0. ➣0901 - Basic Trunk Port Setup (Part A), Item 11, Dial Tone Detection for Directly Accessed Trunks Enable(1) or disable (0) dial tone detection for manually dialed trunk calls. This option only pertains to calls placed using line keys or Direct Trunk Access. ➣0921 - Basic Trunk Port Setup (Part B), Item 3: Next Trunk in Rotary if No Dial Tone If enabled, the system will skip over a trunk if dial tone is not detected. This option pertains to calls placed using Loop Keys, Abbreviated Dial, ARS, Last Number Redial or Save Number Dialed. It does not pertain to line key or Direct Trunk Access calls. Related Features See Description above. Operation Dial Tone Detection is automatic if enabled in programming. Features D-M Dial Tone Detection 92000SWG08 Issue 1-0FEATURES 229
Direct Inward Dialing (DID) Description 124i Available — Four DID Translation Tables with 200 entries each. Prior to Base 1.2R, Wink Start Dial Pulse DID operation was unavailable. 384i Available — eight DID Translation Tables with 1500 entries each. - Intercept routing to Voice Mail requires Base 2.13, EXCPRU 2.18 or higher.- Intercept routing to Voice Mail requires system software 3.02 or higher. - DTMF DID requires a Tone Detector (DTDU) PCB. Tone Detection Setup requires Base 2.13, EXCPRU 2.18 or higher.- Tone Detection Setup requires system software 3.04 or higher. - Enhanced Answer Supervision requires Base 2.13, EXCPRU 2.18 or higher. See page 844.- Enhanced Answer Supervision requires system software 3.05.15 or higher. See page 844. - DID Routing Through the VAU Automated Attendant requires Base 2.13 or EXCPRU 2.18 or higher. Routing by trunk to a specific VAU message requires Base 4.02, EXCPRU 4.02 or higher..- DID Routing Through the VAU Automated Attendant requires system software 3.06.16 or higher. Limited capabilities available with 3.06.09. Routing by trunk to a specific VAU message requires system software 3.07.10 or higher. - Intercept routing to the VAU Automated Attendant requires Base 4.02, EXCPRU 4.02 or higher.- Intercept routing to the VAU Automated Attendant requires system software 3.07.10 or higher. Direct Inward Dialing (DID) lets outside callers directly dial system extensions. DID saves time for callers who know the extension number they wish to reach. To place a DID call, the outside caller dials the local exchange (NNX) and additional digits to ring the telephone system extension. For example, DID number 926-5400 can directly dial exten- sion 400. The caller does not have to rely on attendant or secretary call screening to complete the call. Note: Direct Inward Dialing requires DID service from telco. In addition to direct dialing of system extensions, DID provides: •DID Dialed Number Translation •Flexible DID Service Compatibility •DID Intercept •DID Camp-On DID Dialed Number Translation DID allows eight different tables for DID number translation. This gives you more flexibility when buying DID service from telco. If you can’t buy the exact block of numbers you need (e.g., 301-556), use the translation ta- bles to convert the digits received. For example, a translation table could convert digits 501-756 to extension numbers 301-556. The 384i system has 1500 DID Translation Table entries that you can allocate among the eight DID Translation Tables. There is one translation made in each entry. For a simple installation, you can put all 1500 entries in the same table. For more flexibility, you can optionally distribute the 1500 entries among the eight tables. The 124i system has 200 DID Translation Table entries that you can allocate among four DID Translation Ta- bles. There is one translation made in each entry. Just as in 384i, in a simple installation you can put all 200 en- tries in the same table. Or, you can distribute the 200 entries among the four tables. In addition to number conversion, each DID Translation Table entry can have a name assigned to it. When the DID call rings the destination extension, the programmed name displays. Features D-M Direct Inward Dialing (DID) 230 FEATURES92000SWG08 Issue 1-0