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Nitsuko 124i/384i Software Manual

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    							Features D-MDepartment Step Calling
    Description
     124i Available. 384i Available.
    After calling a busy Department Calling Group member, an extension user can have Department Step Calling
    quickly call another member in the group. The caller does not have to hang up and place another Intercom call if
    the first extension called is unavailable. Department Step Calling also allows an extension user to cycle through
    the members of a Department Group.
    Conditions
    None
    Default Setting
    Enabled.
    Programming
    Refer to the Programming Flowchart on the Following Page
    ➣0406 - COS Options, Item 21: Department Step Calling
    In an extension’s Class of Service, enable (1) or disable (0) an extension’s ability to use Department Step
    Calling.
    ➣0512 - Single Digit Service Code Setup
    If required, use this option to change the Department Step Calling Single Digit Service Code (normally #).
    ➣1005 - Class of Service
    Assign a Class Of Service (1-15) to an extension.
    ➣1006 - Programming Function Keys
    Assign a function key Department Step Calling (code 1021).
    Related Features
    Department Calling
    An extension user can call an idle extension within a preprogrammed Department Group by dialing the
    group’s pilot number.  Department Calling also provides overflow routing for extensions within the
    group - which simulates Step Calling.
    Programmable Function Keys
    Function keys simplify Department Step Calling operation.
    Operation
    To make a Step Call:
    You step through Extension Groups set in Program 1003.
    1. Place call to busy Department Group member.
    OR
    Place call to Department Group pilot number.
    2. Dial #.
    OR
    Press Step Call key (PGM 1006 or SC 851: 1021).
    3. Repeat step 2 to call other Department Group members.
    Features D-M
    Department Step Calling
    92000SWG08   Issue 1-0FEATURES   221 
    						
    							Programming (Cont’d)
    Start
    Stop
    Does system have
    Department Groups
    programmed?Set up Department Groups.
    Refer to the Department
    Calling feature.
    After calling a busy
    Department Group
    member, should caller be
    able to step call to
    another group member?
    In 0406:21, enter 1 to
    enable Step Calling.In 0406:21, enter 0 to
    disable Step Calling.
    In 1005, assign Class of
    Service to extensions.
    Should extension have
    one-button Step Calling?In 1006, assign a Step
    Calling key (code 1021).In 1006, be sure not to
    assign a Step Calling
    key (code 1021).
    Should users dial # or
    another digit to step
    through a Department
    Group?
    In 0512:1, make
    sure the entry is #.
    In 0512:1, enter the digit
    you want to use for
    stepping through a
    Department Group.
    Another
    digit#
    No
    Yes
    YesNo
    YesNo
    Step Calling can only occur if
    0410:2=0. Refer to the
    Department Calling feature.
    Features D-M
    Department Step Calling
    222   FEATURES92000SWG08  Issue 1-0 
    						
    							Dial Number Preview
    Description
     124i Available. 384i Available.
    Dialing Number Preview lets a display keyset user dial and review a number before the system dials it out.  Dial-
    ing Number Preview helps the user avoid dialing errors.
    Conditions
    An extension user cannot edit the displayed number.
    Default Setting
    Enabled.
    Programming
    No Yes
    Stop
    In 1005, assign Class of
    Service to extensions.
    In 0406 Item 50, enter 0
    to disable Dial Number
    Preview.In 0406 Item 50, enter 1
    to enable Dial Number
    Preview.Should extension have
    Dial Number Preview
    capability?
    Start
    Features D-M
    Dial Number Preview
    92000SWG08   Issue 1-0FEATURES   223 
    						
    							Programming (Cont’d)
    ➣
    0406 - COS Options, Item 50: Dial Number Preview
    In an extension’s Class of Service, enable (1) or disable (0) an extension’s ability to use Dial Number Pre-
    view.
    ➣1005 - Class of Service
    Assign a Class Of Service (1-15) to an extension.
    Related Features
    None
    Operation
    To use Dial Number Preview to place a call:
    1. Do not lift the handset or press a CALL key.
    2. Dial *.
    3. Dial number you want to call.
    The number displays.
    4. To dial out the displayed trunk number, press a line key.
      If the previewed number as a trunk access code (e.g., 9), you can press
      CALL instead.
    OR
    To dial out the displayed Intercom number, press a CALL key.
    OR
    To cancel the number without dialing it out, Press HOLD.
    Features D-M
    Dial Number Preview
    224   FEATURES92000SWG08  Issue 1-0 
    						
    							Dial Pad Confirmation Tone
    Description
     124i Available. 384i Available.
    - Changing the tone requires Base
    2.13, EXCPRU 2.18 or higher.- Changing the tone requires system
    software 3.04 or higher.
    For an extension with Dial Pad Confirmation Tone enabled, the user hears a beep each time they press a key.
    This is helpful for Intercom calls and Dial Pulse trunk calls, since these calls provide no Call Progress tones.
    Conditions
    None
    Default Setting
    Disabled
    Programming
    NoYes
    In 0110, select another
    frequency and duration for the
    Dial Pad Confirmation Tone.(384i Only) Do you want to
    change the Dial Pad
    Confirmation Tone?
    In 0406 Item 56, enter 0 to
    disable turning Dial Pad
    Confirmation Tone on and off.No Yes
    Stop
    In 1005, assign Class of
    Service to extensions.
    In 0406 Item 56, enter 1 to
    enable turning Dial Pad
    Confirmation Tone on and off.Should extension be able to
    turn the Dial Pad Confirmation
    Tone on and off?
    Start
    Features D-M
    Dial Pad Confirmation Tone
    92000SWG08   Issue 1-0FEATURES   225 
    						
    							Programming (Cont’d)
    ➣
    0110 - Keyset Confirmation Tone
    If required, change the Dial Pad Confirmation Tone frequency and duration.
    ➣0406 - COS Options, Item 56: Dial Pad Confirmation Tone
    In an extension’s Class of Service, enable (1) or disable (0) an extension’s ability to turn Dial Pad Confir-
    mation tone on and off.
    ➣1005 - Class of Service
    Assign a Class Of Service (1-15) to an extension.
    Related Features
    Single Line Telephones
    Dial Pad Confirmation Tone does not apply to single line telephones.
    Operation
    To enable/disable Dial Pad Confirmation Tone:
    1. Press idle CALL key.
    2. Dial 824.
    Features D-M
    Dial Pad Confirmation Tone
    226   FEATURES92000SWG08  Issue 1-0 
    						
    							Dial Tone Detection
    Description
     124i Available. 384i Available.
    - Allocating circuits for Dial Tone
    Detection is not required.- Allocating CDTU circuits for Dial
    Tone Detection is required.
    - Tone Detection Setup requires Base
    2.13, EXCPRU 2.18 or higher.- Tone Detection Setup requires
    system software 3.04 or higher.
    - The Next Trunk in Rotary if No Dial
    Tone option requires Base 4.02,
    EXCPRU 4.02 or  higher.- The Next Trunk in Rotary if No Dial
    Tone option requires system software
    version 3.07.10 or higher.
    If a trunk has Dial Tone Detection enabled, the system monitors for dial tone from the telco or PBX when a user
    places a call on that trunk. If the user accesses the trunk directly (by pressing a line key or dialing #9 and the
    trunk’s number), the system will drop the trunk if dial tone does not occur. If the user access the trunk via a
    Trunk Group (by dialing a trunk group code or automatically through a feature like Last Number Redial), the
    system can drop the trunk or optionally skip to the next trunk in the group. Refer to the chart under Program-
    ming below for more.
    Dial Tone Detection is available for the following features:
    •Automatic Route Selection
    •Abbreviated Dialing
    •Central Office Calls, Placing
    •Last Number Redial
    •Loop Keys (outbound)
    •Save Number Dialed
    •T1 Trunking (with ANI/DNIS Compatibility)
    •Tie Lines
    •Trunk Group Routing
    •Trunk Groups
    Conditions
    None
    Default Setting
    Disabled for manually dialed calls; enabled for automatically dialed calls.
    Features D-M
    Dial Tone Detection
    92000SWG08   Issue 1-0FEATURES   227 
    						
    							Programming
    Start
    Do you want Dial
    Tone Detection for
    Directly Accessed
    trunks?
    In 0901:11, enter 1In 0901:11, enter 0.NoYes
    For Trunk Group calls,
    should the system skip to
    the next trunk if dial tone
    is not detected?
    In 0921:3, enter 1.In 0921:3, enter 0.NoYes
    If dial tone is not
    detected, should
    trunk hang (not
    disconnect) or drop?In 0901:11, enter 1. Be sure
    this doesnt conflict with the
    site requirement for directly
    accessed trunks.
    In 0901:11, enter 0. Be sure
    this doesnt conflict with the
    site requirement for directly
    accessed trunks.
    Drop
    Hang
    Does the system wait
    the correct interval
    before dropping/
    disconnecting when
    there is no dial tone?
    Change the setting
    for 0405:60.No
    If required, use program
    0116:11-32 to set the criteria
    for dial tone detection.
    (384i Only)In 0303, be sure at least one
    DSTU block is reserved for
    dial tone detection (type 4).
    Yes
    Stop
    Features D-M
    Dial Tone Detection
    228   FEATURES92000SWG08  Issue 1-0 
    						
    							Programming (Cont’d)
    Dial Tone Detection Program Interaction
    Method 0901:11 0921:3 Result if dial tone not present . . .
    Press a line key
    OR
    Dial #9 + Trunk number0 0 Trunk hangs (does not disconnect)
    0 1 Trunk hangs (does not disconnect)
    1 0 Trunk drops
    1 1 Trunk drops
    Dial a Trunk Group
    code
    OR
    Automatically through
    a feature0 0 Trunk hangs (does not disconnect)
    0 1 Trunk reroutes after timeout
    1 0 Trunk drops
    1 1 Trunk reroutes after timeout
    ➣0116 - Tone Detection Setup
    Use Items 11-32 to set the criteria for dial tone detection.
    ➣(384i Only) 0303 - DTMF and Dial Tone Detection Circuit Setup
    If dial tone detection is enabled, be sure to allocate at least one CDTU block for dial tone detection (type 4).
    ➣0405 - System Timers (Part A), Item 60, Dial Tone Detection Timer
    If dial tone detection is enabled, the system will wait this interval for the telco to return dial tone. When
    this interval expires, the system assumes dial tone is not present. To disable this timer (and have the sys-
    tem wait continuously), enter 0.
    ➣0901 - Basic Trunk Port Setup (Part A), Item 11, Dial Tone Detection for Directly Accessed Trunks
    Enable(1) or disable (0) dial tone detection for manually dialed trunk calls. This option only pertains to
    calls placed using line keys or Direct Trunk Access.
    ➣0921 - Basic Trunk Port Setup (Part B), Item 3: Next Trunk in Rotary if No Dial Tone
    If enabled, the system will skip over a trunk if dial tone is not detected. This option pertains to calls
    placed using Loop Keys, Abbreviated Dial, ARS, Last Number Redial or Save Number Dialed. It does
    not pertain to line key or Direct Trunk Access calls.
    Related Features
    See Description above.
    Operation
    Dial Tone Detection is automatic if enabled in programming.
    Features D-M
    Dial Tone Detection
    92000SWG08   Issue 1-0FEATURES   229 
    						
    							Direct Inward Dialing (DID)
    Description
     124i Available — Four DID Translation
    Tables with 200 entries each. Prior to
    Base 1.2R, Wink Start Dial Pulse
    DID operation was unavailable. 384i Available — eight DID Translation
    Tables with 1500 entries each. 
    - Intercept routing to Voice Mail requires
    Base 2.13, EXCPRU 2.18 or higher.- Intercept routing to Voice Mail requires
    system software 3.02 or higher.
    - DTMF DID requires a Tone
    Detector (DTDU) PCB. Tone
    Detection Setup requires Base 2.13,
    EXCPRU 2.18 or higher.- Tone Detection Setup requires
    system software 3.04 or higher. 
    - Enhanced Answer Supervision
    requires Base 2.13, EXCPRU 2.18 or
    higher. See page  844.- Enhanced Answer Supervision
    requires system software 3.05.15 or
    higher. See page  844.
    - DID Routing Through the VAU
    Automated Attendant requires Base
    2.13 or EXCPRU 2.18 or higher.
    Routing by trunk to a specific VAU
    message requires Base 4.02,
    EXCPRU 4.02 or higher..- DID Routing Through the VAU
    Automated Attendant requires system
    software 3.06.16 or higher. Limited
    capabilities available with 3.06.09.
    Routing by trunk to a specific VAU
    message requires system software
    3.07.10 or higher.
    - Intercept routing to the VAU
    Automated Attendant requires Base
    4.02, EXCPRU 4.02 or higher.- Intercept routing to the VAU
    Automated Attendant requires
    system software 3.07.10 or higher.
    Direct Inward Dialing (DID) lets outside callers directly dial system extensions. DID saves time for callers who know
    the extension number they wish to reach. To place a DID call, the outside caller dials the local exchange (NNX) and
    additional digits to ring the telephone system extension. For example, DID number 926-5400 can directly dial exten-
    sion 400. The caller does not have to rely on attendant or secretary call screening to complete the call.
    Note: Direct Inward Dialing requires DID service from telco.
    In addition to direct dialing of system extensions, DID provides:
    •DID Dialed Number Translation
    •Flexible DID Service Compatibility
    •DID Intercept
    •DID Camp-On
    DID Dialed Number Translation
    DID allows eight different tables for DID number translation. This gives you more flexibility when buying DID
    service from telco.  If you can’t buy the exact block of numbers you need (e.g., 301-556), use the translation ta-
    bles to convert the digits received.  For example, a translation table could convert digits 501-756 to extension
    numbers 301-556.
    The 384i system has 1500 DID Translation Table entries that you can allocate among the eight DID Translation
    Tables.  There is one translation made in each entry.  For a simple installation, you can put all 1500 entries in the
    same table.  For more flexibility, you can optionally distribute the 1500 entries among the eight tables.
    The 124i system has 200 DID Translation Table entries that you can allocate among four DID Translation Ta-
    bles.  There is one translation made in each entry.  Just as in 384i, in a simple installation you can put all 200 en-
    tries in the same table. Or, you can distribute the 200 entries among the four tables.
    In addition to number conversion, each DID Translation Table entry can have a name assigned to it.  When the
    DID call rings the destination extension, the programmed name displays.
    Features D-M
    Direct Inward Dialing (DID)
    230   FEATURES92000SWG08  Issue 1-0 
    						
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