Nitsuko 124i/384i Software Manual
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Programming (Cont’d) Continued from previous page. Do you have extension numbers that begin with 1 (e.g., 101, 102, etc.)?In 0416 Item 1, enter 0.In 0416 Item 1, enter 1. In 0416 Item 2, enter 1. In 0416 Item 3, enter 1. Stop YesNo This is the Park and Page integration option. This is the Message Wait integration option. Features N-Z Voice Mail 92000SWG08 Issue 1-0FEATURES 591
Programming (Cont’d) ➣ (384i Only) 0005 - Extension Circuit Type Assign circuit type 3 to Voice Mail ports. ➣0116 - Tone Detection Setup Use Items 1-10 and 19-32 to set the criteria for DTMF dial, ringback and busy tones. This options re- quires system software 3.04 or higher. ➣(384i Only) 0303 - DTMF and Dial Tone Detection Circuit Setup Assign at least one CDTU block for DTMF reception (type 1). •Use the following as a guide when allocating DTMF receivers (i.e., DTU blocks): - In light traffic sites, allocate one DTMF receiver for every 10 devices that use them. - In heavy traffic sites, allocate one DTMF receiver for every five devices that use them. ➣0401 - Tenant Group Options, Part A, Item 18: SLT Answering Mode Enter 1 for this option to enable Conversation Record (Service Code 154) at ESL sets. ➣0401 - Tenant Group Options, Part A, Item 23: DIL Call Waiting If setting up Immediate Voice Mail Overflow, enter 0. If setting up Delayed Voice Mail Overflow, enter 1. ➣0405 - System Timers (Part A), Item 1: Delayed Call Forwarding Time Set the interval a transferred call waits at a forwarded extension before routing to the called extension’s mailbox (If Program 0401 Item 23=1). ➣0405 - System Timers (Part A), Item 62: DIL No Answer Recall Time If setting up Delayed Voice Mail Overflow, enter a timer value greater than 0. Overflow will occur after this interval (provided the other related programming is correct). If setting up Immediate Voice Mail Overflow, enter 0. ➣0405 - System Timers (Part A), Item 65: Record Alert Tone Interval Time Set the interval between Voice Mail Conversation Record alerts. The alert is two short beeps followed by a programmable interval of silence. ➣0406 - COS Options (Part A), Item 57: Continued Dialing Enable Continued Dialing (1) for all extensions that will dial Voice Mail features. ➣0416 - Voice Mail Integration Options, Item 1: Voice Mail Call Screening With the standard extension numbering, always enable (1) this option. If your system’s extensions use 100 numbers, disable this option. ➣0416 - Voice Mail Integration Options, Item 2: Park and Page Make sure this option is enabled (1). ➣0416 - Voice Mail Integration Options, Item 3 - Message Wait Make sure this option is enabled (1). ➣0419 - COS Options (Part B), Item 3: VAU Reminder Message Enable (1) or disable (0) the VAU Reminder Messages. ➣0516 - Voice Mail Master Number Assign an extension number and name for the Voice Mail Master Number. Be sure the number you se- lect does not correspond to an installed extension or feature. Consider picking a number that is outside the normal extension numbering range (e.g., 500). Do not select a number that begins with 1, 8 or 9. ➣0901 - Basic Trunk Port Setup (Part A), Items 14-17: Trunk Service Type Assign Service Type 4 to each trunk you want to ring into Voice Mail as a Direct Inward Line (DIL). ➣0909 - Extension Ring Group Assignment To enable Voice Mail Overflow, assign selected extensions to a Ring Group that will ring for unanswered DILs to Voice Mail ports. Enter 1 to enable overflow ringing. ➣0910 - Trunk Ring Group Assignment To enable Voice Mail Overflow, assign the Voice Mail DILs to the Ring Group specified in Program 0909 above. This allows calls on the DILs to ring other extensions when all Voice Mail ports are busy. ➣0917 - DIL Assignment Assign a Voice Mail port as the DIL destination for each trunk that should directly ring into Voice Mail. If all Voice Mail ports are in the same unique Extension (Department) Group (see Program 1003 below), the DIL will ring another Voice Mail port if its assigned port is busy. Features N-Z Voice Mail 592 FEATURES92000SWG08 Issue 1-0
Programming (Cont’d) ➣ 0919 - DIL No Answer Destination For Delayed Voice Mail Overflow, enter the Ring Group that unanswered DILs to Voice Mail will ring af- ter the DIL Call Waiting time (Program 0405 Item 62). ➣1001 - Basic Extension Port Setup (Part A), Item 5: Terminal Type Set all ASTU ports used for Voice Mail as type 1. ➣1003 - Extension (Department) Groups Put all the Voice Mail ports in an extension group. This allows DILs to Voice Mail to ring other Voice Mail ports when the DIL’s assigned port is busy. ➣1005 - Class of Service Assign a Class of Service (1-15) to an extension. ➣1006 - Programming Function Keys Assign a Voice Mail key to an extension (code 1059 ). In 384i 3.07.10 or higher, you must enter the Voice Mail key code (1059) followed by: - Your own extension number if you are setting up your own Voice Mail key. - A virtual extension number if you are setting up a Message Center key for a virtual extension. - A co-worker’s extension number if you are setting up a Message Center key for an installed extension. - An uninstalled extension’s number if you are setting up a Message Center key for an uninstalled exten- sion. (Optional) Assign a Voice Mail Record key to an extension (code 1060). (Optional) Assign a Personal Answering Machine Emulation key (code 1072). ➣1017 - Voice Mail Port Assignment Assign single line (ASTU PCB) ports as Voice Mail ports. The system allows up to 16 Voice Mail ports. Features N-Z Voice Mail 92000SWG08 Issue 1-0FEATURES 593
Related Features Direct Inward Line To have the Voice Mail Automated Attendant answer a trunk, program the trunk as a DIL to a Voice Mail port. Message Waiting Message Waiting functions normally with Voice Mail installed. One-Touch Calling An extension can have a One-Touch Key for the Voice Mail Master Number. Programmable Function Keys Function keys simplify calling the Voice Mail system. Voice Announce Unit The periodic reminder message requires a VAU Module. Year 2000 Compliance Year 2000 Compliance requires system software 3.07.25 or higher. Consult your Sales Representative for ap- plicable NVM-Series Voice Mail software. Features N-Z Voice Mail 594 FEATURES92000SWG08 Issue 1-0
Operation CALLING YOUR MAILBOX To call your mailbox: Your Voice Mail key flashes when you have new messages in your mailbox. If you don’t have a Voice Mail key, your MW LED flashes instead. (In 384i, the flashing Voice Mail key requires system software 3.04 or higher.) In 384i system software 3.07.10 or higher, your Voice Mail key flashes green and your Message Center keys flash red when they have messages waiting. Keyset 1. Press your Voice Mail key (PGM 1006 or SC 851: 1059). OR Press idle CALL key and dial the Voice Mail Master Number. After Voice Mail Answers, dial your mail- box number. Your mailbox number is normally the same as your extension number. You may optionally dial a co-worker’s mailbox — or use this procedure to call your mailbox from a co-worker’s phone. OR Press idle CALL key and dial *8. 2. If requested by Voice Mail, enter your security code. Ask your Voice Mail system administrator for your security code. Normally, your MW LED goes out (if applicable). If it continues to flash, you have unanswered Message Waiting requests or a new General Message. Go to To check your messages below. Single Line 2500 Type 1. Lift handset and dial *8. If you are at a co-worker’s phone, you can dial the Voice Mail master number and your mailbox number instead. You can also use this procedure from your own phone to call a co-worker’s mailbox. 2. If requested by Voice Mail, enter your security code. LEAVING A MESSAGE (Keyset Only) To leave a message in the mailbox of an unanswered extension: The extension you call can be busy, in DND or unanswered. 1. Press Voice Mail key (PGM 1006 or SC 851: code 1059) OR Dial 8. The Voice Mail system will prompt you to leave a message. FORWARDING CALLS TO YOUR MAILBOX To activate or cancel Call Forwarding: 1. Press idle CALL key (or lift handset at DSL/SLT) and dial *2. OR Press your Call Forward (Station) key (PGM 1006 or SC 851: code 1080). 2. Dial Call Forwarding condition: 2 = Busy or not answered 4 = Immediate 6 = Not answered 0 = Cancel 3. Dial Voice Mail master number or press Voice Mail key. 4. Dial Call Forwarding type: 2 = All calls 3 = Outside calls only 4 = Intercom calls only 5. Press SPK to hang up (or hang up at DSL/SLT) if you dialed *2 in step 1. Your DND or Call Forwarding (Station ) key flashes when Call Forwarding is activated. Features N-Z Voice Mail 92000SWG08 Issue 1-0FEATURES 595
Operation (Cont’d) FORWARDING CALLS TO YOUR MAILBOX (Cont’d) 384i Prior to System Software 3.04) To forward calls to your mailbox: Keyset 1. Press idle CALL key and dial Call Forwarding code: *22 for Forward when Busy *26 for Forward when Unanswered (delayed) *24 for Forward All Calls Immediately OR Press Call Forwarding key: PGM 1006 or SC 851: code 1002 for Forward when Busy PGM 1006 or SC 851: code 1003 for Forward when Unanswered PGM 1006 or SC 851: code 1055 for Forward All Call Immediately 2. Dial 1 plus Voice Mail Master Number to enable; dial 0 to disable. 3. Press SPK to hang up. Single Line 2500 Type 1. Lift handset and dial Call Forwarding code. 2. Dial Voice Mail master number. 3. Dial 1 to enable forwarding; 0 to disable. 4. Hang up. TRANSFERRING CALLS TO A MAILBOX To Transfer your active call to a mailbox: Keyset 1. Press HOLD . 2. Press Voice Mail key (PGM 1006 or SC 851: code 1059). 3. Dial number of mailbox to receive Transfer. This number can be your mailbox number or a co-worker’s mailbox number. OR Press DSS Console or One Touch key for extension who’s mailbox will receive the Transfer. If the Transfer destination is an extension forwarded to Voice Mail, the call waits before routing the called user’s mailbox. This gives you the option of retrieving the call instead of having it picked up by Voice Mail. In 384i, pressing a DSS Console key requires system software 3.04 or higher. 4. Hang up. Voice Mail will prompt your caller to leave a message in the mailbox you selected. OR 1. Press DSS Console key for extension who’s mailbox will receive the Transfer. 2. Press Voice Mail key (PGM 1006 or SC 851: code 1059). 3. Hang up. Voice Mail will prompt your caller to leave a message in the mailbox you selected. Features N-Z Voice Mail 596 FEATURES92000SWG08 Issue 1-0
Operation (Cont’d) TRANSFERRING CALLS TO A MAILBOX (Cont’d) Single Line 2500 Type 1. Hookflash 2. Dial Voice Mail master number followed by destination mailbox. If the Transfer destination is an extension forwarded to Voice Mail, the call waits before routing the called user’s mailbox. This gives you the option of retrieving the call instead of having it picked up by Voice Mail. 3. Hang up. RECORDING YOUR CALL (Keyset Only) To record your active call in your mailbox: 1. Press Voice Mail Record key (PGM 1006 or SC 851: code 1060) You hear two beeps and your Record key flashes. The beeps periodically repeat to remind you that you are recording. To stop recording, press the Voice Mail Record key again. You can restart and stop recording as required. Single Line 2500 Type 1. Hookflash 2. Dial 154. The system automatically reconnects you to your call. To stop recording, hookflash twice. You can restart and stop recording as required. PERSONAL ANSWERING MACHINE EMULATION (Keyset Only) To enable or cancel Personal Answering Machine Emulation: 1. Press idle CALL key (or lift handset at DSL/SLT) and dial *2. OR Press your Call Forward (Station) key (PGM 1006 or SC 851: code 1080). 2. Dial 1 and the Call Forwarding type: 2 = All calls 3 = Outside calls only 4 = Intercom calls only 3. Press SPK to hang up (or hang up at DSL/SLT) if you dialed *2 in step 1. Your DND or Call Forwarding (Station ) key flashes when Call Forwarding is activated. (384i Prior to System Software 3.04) To enable or cancel Personal Answering Machine Emulation: 1. Press Personal Answering Machine Emulation key (PGM 1006 or SC 851: 1072). 2. Dial 1 to enable emulation for all calls. OR Dial 2 to enable emulation for just trunk (outside) calls. OR Dial 0 to cancel emulation. Features N-Z Voice Mail 92000SWG08 Issue 1-0FEATURES 597
Operation (Cont’d) PERSONAL ANSWERING MACHINE EMULATION (Cont’d) When Personal Answering Machine Emulation broadcasts your caller’s message, you can: Your telephone must be idle (not on a call). 1. Do nothing. The message is automatically being recorded in your mailbox. The broadcast stops when your caller hangs up. OR 1. Lift the handset to listen in privacy. You do not connect to the call. Use this mode for private listening. OR 1. (Optional) Lift the handset. 2. Press the flashing CALL key to intercept the call. You connect to the caller. The system records the first part of the message in your mailbox. The line key changes from red to green. OR 1. (Optional) Lift the handset. 2. Press a line key or idle CALL key for a new call. The message is recorded in your mailbox. OR 1. (If you have Automatic Handsfree) Press a line key or idle CALL key for a new call. The message is recorded in your mailbox. OR 1. Press SPK to cut off the message broadcast and send the call to your mailbox. Voice Mail records the entire message in your mailbox. CHECKING YOUR MESSAGES (Keyset Only) To check your messages: 1. Press CHECK 2. Dial *0. You can have any combination of the message types in the table below on your phone. If you see. . . You have. . . VOICE MESSAGE n MESSAGESNew messages in your Voice Mail mailbox CHECK MESSAGE VAU GENERAL MESSAGENot listened to the current General Message CHECK MESSAGE (name)Message Waiting requests left at your phone by your co-workers 3. Press VOL or VOL to scroll through your display. 4. When you find the message you want to answer, press CALL1. You’ll either: Go to your Voice Mail mailbox. Listen to the new General Message. Automatically call the extension that left you a Message Waiting. Features N-Z Voice Mail 598 FEATURES92000SWG08 Issue 1-0
Voice Over Description 124i Available. 384i Available. Voice Over lets a user interrupt a keyset extension user busy on another call. With Voice Over, the busy keyset extension user hears an alert tone followed by the voice of the interrupting party. The keyset extension user can respond to the interrupting party without being heard by the original caller. If desired, the keyset extension user can easily switch between their original caller and the interrupting co-worker. The original caller and the inter- rupting party can never hear each other’s conversation. Voice Over could help a lawyer, for example, waiting for an urgent call. While on a call with another client, the lawyer’s paralegal could announce the urgent call as soon as it comes in. The lawyer could then give the parale- gal instructions how to handle the situation - all without the original client hearing the conversation. Either a keyset or 500/2500 set user can initiate a Voice Over, but only a keyset user can receive a Voice Over. To enable Voice Over, a keyset should have a function key programmed for Voice Over. In addition to one- touch Voice Over operation, the key shows the Voice Over status as follows: When the key is . . . You are . . . Off Not using Voice Over Flashing Listening to the interrupting party On Responding to the interrupting party Conditions (A.) While active, Voice Over uses a circuit on a DTU-A or DTU-C PCB. Refer to the Conference feature for DTU-A/C PCB programming. (B.) Voice Over can interrupt a trunk call only if the trunk has been set up for at least six second. Default Setting Disabled. Features N-Z Voice Over 92000SWG08 Issue 1-0FEATURES 599
Programming When calling a busy extension, should caller hear busy tone or Voice Over (busy/ring) tone? Start Set 0401 Item 11 according to the chart on the following page. Should extension be allowed to initiate Voice Over?Set 0406 Item 100 to 1.Set 0406 Item 100 to 0. Should extension allow the receiving of Voice Over?Set 0406 Item 101 to 1.Set 0406 Item 101 to 0. In 1005, assign Class of Service to extensions. Set 0406 Item 6 to 1.Voice Over ToneSet 0406 Item 6 to 0.Busy Should extension have one- button Voice Over operation?In 1006, assign code 1057 to the function key you want to program. Stop After hearing busy, caller can dial 7 for busy/ring tone and then dial 6 to Voice Over. NoYes YesNo Yes No After hearing Voice Over (busy/ring) tone, caller can dial 6 to Voice Over. Features N-Z Voice Over 600 FEATURES92000SWG08 Issue 1-0