Nitsuko 124i/384i Software Manual

							Park
Description
 124i Available — 8 System Park orbits. 384i Available — 32 System Park orbits. 
- Personal Park requires Base 2.13,
EXCPRU 2.18 or higher.- Personal Park requires system
software 3.04 or higher. 
- Enhanced Dial Buffering not
implemented.- Enhanced Dial Buffering requires
system software 3.06.06 or higher.
- Splitting between calls on Park keys
not available.- Splitting between calls on Park keys
requires system software 3.06.14 or
higher.
Park places a call in a waiting state (called a Park Orbit) so that an extension user may pick it up. There are two
types of Park: System and Personal. Use System Park when you want to have the call wait in a system orbit.
(The 384i system has up to 32 System Park Orbits; the 124i has eight.) Personal Park allows a user to Park a call
at their extension so a co-worker can pick it up. After parking a call in orbit, a user can Page the person receiving
the call and hang up.  The paged party dials a code or presses a programmed Park key to pick up the call. With
Park, it is not necessary to locate a person to handle their calls. A call parked for too long will recall the exten-
sion that initially parked it.
Enhanced Dial Bufferingg 
The system can optionally provide additional dial buffering. In certain high traffic sites, (e.g., with a high vol-
ume of dialed paging and parking), standard dial buffering can occasionally lose digits that a user dials. By ena-
bling enhanced buffering, an additional level of buffering occurs which helps ensure that the system processes
all digits a user dials.
Splitting Between Parked Calls
A keyset user can retrieve two calls from Park Orbit (for which they don’t have line appearances) and easily split (al-
ternate) between them. The split operation brings the calls to the user’s telephone and frees up the Park Orbits.
Conditions
(A.) An extension can park a call in any Park Orbit. However, an extension can only pick up a call Parked by
a member of its own Park group (see Program 1014).
(B.) When a DSL user parks a call, they must wait the Interdigit Time (normally 10 seconds) before try-
ing to retrieve it.
Default Setting
Enabled.
Features N-Z
Park
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							Programming
Start
Should extension
user be able to pick
up any parked call?In 1014, assign all
extensions to the same
Park Group (e.g., 01).In 1014, assign all
extensions to different
Park Groups.In 124i, Park Groups are
1-8. In 384i, Park
Groups are 01-32.
Should extension have
one-button access to
Park Orbits?In 1006, assign function keys
for Park Orbits (code 1033 +
orbit number).In 1006, do not assign function
keys for Park Orbits (code
1033 + orbit number).
Is the time that
unretrieved calls remain
parked adequate?In 0405 item 66, change
the Park Hold Time.
If a parked call recalls,
does it ring the
extension that parked it
for an adequate time?In 0405 Item 27,
change the Hold Recall
Callback Time.
(384i 3.06.06 or higher)
Should the system use
Enhanced Dial Buffering or
the standard dial buffering?In 0419 Item 6, enter 1 for
each extension that
should use Enhanced
Dial Buffering.In 0419 Item 6, enter 0 for
each extension that
should use the standard
Dial Buffering.
In 1005, assign Class of
Service to extensions.
StopIf the Park Hold Time is too short, calls recall
before the paged callers can pick them up.
YesNo
YesNo
No
Yes
No
Yes
EnhancedStandard
An extension can only pick up
calls parked by members of
its own group.
Features N-Z
Park
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							Programming (Cont’d)
➣
0405 - System Timers (Part A), Item 27: Hold Recall Callback Time
A call left parked too long recalls the extension that initially parked it for this interval.
➣0405 - System Timers (Part A), Item 66: Park Hold Time
Set the Park Hold Time (0-64800 seconds).  A call left parked longer than this interval will recall the ex-
tension that initially parked it.
➣(384i Only) 0419 - Class of Service Options (Part B), Item 6: Enhanced Dial Buffering
In an extension’s Class of Service, use this option to enable (1) or disable (0) Enhanced Dial Buffering. If dis-
abled, the system uses the standard dial buffering.
➣1005 - Class of Service
Assign Class of Service (1-15) to extensions.
➣1006 - Programming Function Keys
Assign a keys as a Park Orbit key (code 1033 plus Park orbit number [01-32]).
➣1014 - Park Group
Assign an extension to a Park Group (01-32).  An extension can only pick up a call Parked by a member
of its own Park Group.
Related Features
Hold
A user can place a call in a temporary waiting state without putting it in orbit.
Programmable Function Keys
Function keys simplify Park operation.
Operation
To Park a call in a system orbit:
You can Park Intercom or trunk calls.
1. Press Park key (PGM 1006 or SC 851: 1033 + orbit).
The Park key LED lights.
If you hear busy tone, the orbit is busy.  Try another orbit.
2. Use Paging to announce call.
3. Press SPK to hang up.
If not picked up, the call will recall to you.
OR
1. At keyset, press HOLD.
OR
At single line telephone, hookflash.
2. Dial #6 and the Park orbit (01-32 in 384i, 1-8 in 124i).
If you hear busy tone, the orbit is busy.  Try another orbit.
3. Use Paging to announce call.
4. Press SPK to hang up.
If not picked up, the call will recall to you.
Note:  The parked call recalls after the Park Hold Time (Program 0405, Item 66).  The call rings
the extension to which it recalled for the Hold Recall Callback Time (Program 0405, Item 27).  The
call then goes on Hold for the Park Hold Time - then recalls again for the Hold Recall Callback
Time.  The call continues to cycle between Hold and recall until the extension user answers the call
or the outside party hangs up.
Features N-Z
Park
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							Operation (Cont’d)
To pick up a parked call.
1. Lift handset.
2. Press Park key (PGM 1006 or SC 851: 1033 + orbit).
OR
1. At keyset, press idle CALL key.
OR
At single line telephone, lift handset.
2. Dial *6 and the Park orbit ( 01-32 in 384i, 1-8 in 124i).
To park a call at your extension:
1. Do not hang up.
2. Press HOLD and dial 857.
At an SLT, hookflash instead of pressing HOLD.
3. Page your co-worker to pick up the call.
4. Press SPK to hang up (or hang up at DSL/SLT).
If not picked up, the call will recall to you.
To pick up a call parked at an extension (yours or a co-worker’s):
1.
If parked at your extension:
Press idle CALL key and dial 857
OR
If parked at a co-worker’s extension
Press idle CALL key dial ** plus the co-worker’s extension number.
At an SLT/DSL, skip pressing CALL.
To split between two parked calls:
You must have Park Orbit keys for the parked in calls. In addition, your keyset cannot have line
keys defined for the parked calls.
The split operation is not available on 124i.
1. Press Call1.
2. Press Park Orbit key (PGM 1006 or SC 851: 1033 + orbit) to retrieve first parked call.
Call 1 lights steadily. This moves the first parked call to your phone.
3. Press HOLD.
Call1 flashes.
4. Press another Park Orbit key (PGM 1006 or SC 851: 1033 + orbit) to retrieve the second parked call.
Call2 lights steadily. This moves the second parked call to your phone.
5. To switch between the two parked calls, press the flashing CALL key.
You can only split between two active calls. To retrieve and split with a new call, you must first
hang up one of the initial calls.
Features N-Z
Park
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							PBX Compatibility
Description
 124i Available. 384i Available.
You can connect your phone system trunks to Centrex/PBX lines, rather than to telco trunk circuits.  This makes
the trunk inputs into the system 500/2500 type compatible Centrex/PBX extensions, rather than telco circuits.
PBX Compatibility lets the system be a node (i.e., satellite) in a larger private telephone network.  To place out-
side calls when the system is behind a PBX, phone system users must first dial the PBX’s trunk access code (usu-
ally 9).
The system provides the following PBX Compatibility options:
•PBX Trunk Access Code Screening
The system can monitor the numbers users dial and screen for PBX trunk access codes.  The system can
screen for up to 10 trunk access codes.  The codes can be one or two digits long, consisting of the digits
0-9, # and *.  (You use the FLASH key as a wild card entry.)
•PBX Trunk Toll Restriction
The system can provide the Toll Restriction for the PBX trunk, or restriction can be handled solely by the
connected PBX.  If the phone system provides the restriction, it restricts the digits dialed after the PBX
access code.
•PBX Call Restriction
When the phone system does the Toll Restriction, it can further restrict users from dialing PBX exten-
sions.  In this case, the only valid numbers are those dialed after the PBX trunk access code.  The only
PBX facility phone system users can access are the PBX’s outside trunks.
•Automatic Pause
The system automatically pauses when it sees a  PBX trunk access code during manual dialing, Abbrevi-
ated Dialing, Last Number Redial, Repeat Redial and Save Number Dialed.  This gives the connected
PBX time to set up its trunk circuits.
Conditions
None
Default Setting
Disabled.
Features N-Z
PBX Compatibility
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							Programming
Refer to the Programming Flowchart on the following page. 
➣0114 - Analog Trunk (ATRU PCB) Timers, Item 9: Flash
If the CONF (TRF) key is set for transfer (in Program 0402, Item 2), use this program to set the duration
of the flash that occurs when a user presses the CONF (TRF) key.
➣0402 - Tenant Group Options, Part B, Item 2: CONF (TRF) Key Operating Mode (Part A)
To simplify PBX Transfer, assign the CONF (TRF) key for flash (entry 2). Set the duration of the flash in
Program 0114 Item 9.
➣0701 - Toll Restriction Class, Item 10: PBX Call Restriction
For each Toll Restriction Class, enter 1 to restrict calls on the PBX trunk to outside calls only.  Enter 0 to
allow users to dial PBX extensions.
➣0702 - Toll Restriction Tables, Item 9: PBX Access Code
Enter the system PBX access codes.  The system can have up to 10 codes.  A code can be one or two dig-
its long.  Valid entries are 0-9, # and *.  Use the FLASH key as a don’t care digit.
➣0901 - Basic Trunk Port Setup (Part A), Items 1 (Signaling Type), 2 (Ring Detect Type) and 3
(CODEC Gain Type)
Set these options for compatibility with the connected PBX.
➣0901 - Basic Trunk Port Setup (Part A), Items 7-10: Behind PBX
For each PBX trunk port, enter 1.  You make a separate entry for each Night Service mode.
➣0901 - Basic Trunk Port Setup (Part A), Item 19: Toll Restriction
For each PBX trunk port, enable (0) or disable (1) Toll Restriction.
➣1004 - Toll Restriction
Assign a Toll Restriction Class (1-15) to each extension.
Related Features
Abbreviated Dialing
•The system automatically pauses after it finds a PBX access code in an Abbreviated Dialing bin.
•If Abbreviated Dialing routes a call to a PBX trunk, it does not automatically insert a PBX
 access code.  It outdials the digits just as they are stored.
Central Office Calls, Answering and Ring Groups
Users answer incoming calls on PBX trunks just like other trunks.  All of the relevant access and Ring
Group programming applies.  Refer to these features for more details.
Central Office Calls, Placing
Except for dialing the PBX access code, users place calls on PBX trunks just like other trunks.  All of the
relevant access programming applies.  Refer to the Central Office Calls Placing feature for more details.
Direct Inward Lines
You can have DILs route from the connected PBX.  Users can access these trunks for outgoing PBX
calls.  All PBX Compatibility restrictions and programming apply.
Direct Inward System Access
You can program incoming DISA trunks to be outgoing PBX trunks. All PBX Compatibility restrictions
and programming apply.
Flash
Flash may allow access to certain PBX features - like Transfer. Make sure you program Flash for com-
patibility with the connected PBX  Optionally, the CONF (TRF) key on a keyset can be a Flash key (see
Program 0402 Item 2).
Pulse to Tone Conversion
The system does not provide automatic Pulse to Tone Conversion after outdialing the PBX trunk access
code.
Features N-Z
PBX Compatibility
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							Programming (Cont’d)
NoYes
In 0114 Item 9, set the flash
duration.
In 0402 Item 2, assign the
TRFR key for flash (entry 2).Do extension users
want one-button PBX
transfer?
Check Program 0901 Items
1, 2 and 3 for compatibility
with the connected PBX.
A
Go to
A
Stop
In Program 1004, assign
Toll Restriction Class to
extensions. Calls are unrestricted unless
user dials PBX access code.User must dial access code.
User cannot call PBX
extensions.
Yes
No
In Program 0701 Item 10, enter
1.  Restriction begins after user
dials PBX access code.In Program 0701 Item 10, enter
0.  Restriction begins after user
dials PBX access code.Should calls on the PBX
trunk be restricted to
outside calls only?
In Program 0702 Item
9, enter the PBX
access codes.PBX System
In Program 0901 Item 19,
enter 1 to disable system
Toll Restriction.In Program 0901 Item
19, enter 0 to enable
system Toll Restriction.Should system or PBX
Toll Restrict trunk?Make an entry for each
Night Service mode.
In Program 0901 Items
7-10, designate PBX
trunks (entry 1).Start
Features N-Z
PBX Compatibility
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							Related Features (Cont’d)
Toll Restriction
PBX trunks can follow normal system Toll Restriction.  Refer to the programming chart on the previous
page.
Trunk Groups and Trunk Group Routing
• Users can get outbound access to PBX trunks through Trunk Groups and/or Trunk Group Rout-
ing. All PBX Compatibility restrictions and programming apply.
•If the system routes a call to a PBX trunk, it does not automatically insert the PBX access code.  It
outdials the call just as the user dialed it.
Operation
To place a call over a PBX trunk:
1. At keyset, press idle CALL key and dial 804.
OR
At single line telephone, lift handset and dial 804.
2. Dial PBX trunk group number (1-9, 01-32 or 001-128).
3. Dial PBX access code and number
OR
1. (Keyset only) Press PBX trunk group key (PGM 1006 or SC 851: 1012 + group).
2. Dial PBX access code and number.
OR
1. At keyset, press idle CALL key and dial 9.
OR
At single line telephone, lift handset and dial 9. 
2. Dial PBX access code and number.
OR
1. Press PBX Trunk Group Routing key (PGM 1006 or SC 851: 1011).
2. Dial PBX access code and number
OR
1. At keyset, press idle CALL key.
OR
At single line telephone, Lift handset.
2. Dial #9.
3. Dial PBX trunk number (e.g., 005 for line 5).
4. Dial PBX access code and number.
OR
1. Press PBX trunk key (PGM 1006 or SC 851: 1 to 128).
2. Dial PBX access code and number.
Note:  In all cases above, Toll Restriction may prevent your call.
Features N-Z
PBX Compatibility
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							PC Attendant Console
Description
 124i Not available. 384i Consult your sales representative for
availability.
The PC Attendant Console is a Windows-based call processing workstation for the system’s power users — your at-
tendants and receptionists. The intuitive graphical interface combined with tightly integrated keyboard and mouse op-
eration ease the burden of handling high call volumes. Unique features of the PC Attendant include:
•On-screen DSS/BLF display
•Transfer by name
•Incoming calls grouped by type
•User programmable function keys
•Tab metaphor internal, external , feature and function key directories
•Text messaging
•Multi-tasking operation
The PC Attendant Console is available in two configurations: turnkey (P/N 92590) and kit (P/N 92690). The
turnkey unit is a complete package that consists of a PC with monitor, mouse and keyboard with PC Attendant
software and hardware installed. The PC Attendant kit contains PC Attendant software and the PC Interface
PCB. You install the kit in a PC of your choosing which meets the following minimum requirements:
•Windows 3.1 or higher
•486/66 processor
•8 MByte RAM
•VGA video card with 2 MByte VRAM
•8 MByte free disk space
•1 full length ISA slot available on the PC’s mother board
Conditions
The PC Attendant is not currently available in 124i. 
Default Setting
Refer to the PC Attendant Console User Guide (P/N 92600ATT**).
Programming
Refer to the PC Attendant Console User Guide (P/N 92600ATT**).
Related Features
Refer to the PC Attendant Console User Guide (P/N 92600ATT**).
Operation
Refer to the PC Attendant Console User Guide (P/N 92600ATT**).
Features N-Z
PC Attendant Console
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							Prime Line Selection
Description
 124i Available. 384i Available.
Prime Line Selection allows an extension user to place or answer a call over a specific trunk by just lifting the
handset. The user does not have to first press keys or dial codes.  This simplifies handling calls on a frequently
used trunk.  
Prime Line Selection has the following two modes of operation:
•Outgoing Prime Line Preference
Lifting the handset seizes the Prime Line.  Outgoing Prime Line Preference would help  a telemarketer
who always needs a free line to call prospective clients.  The telemarketer just lifts the handset and the
Prime Line is always available.  (Outgoing Prime Line Preference may be affected by Incoming Prime
Line Preference -- see Programming below.)
•Incoming Prime Line Preference
When the Prime Line rings the extension, lifting the handset answers the call.  Incoming Prime Line Pref-
erence could benefit the Service Department dispatcher who must quickly  answer customer’s service
calls and then dispatch repair technicians. The dispatcher would have the assurance than whenever a cus-
tomer calls in, the dispatcher just lifts the handset get their call. (Incoming Prime Line Preference can op-
tionally seize an idle line appearance -- see Programming below.)
Conditions
The Nitsuko 900 cordless telephone does not support Prime Line Preference.
Default Setting
Disabled.
Features N-Z
Prime Line Selection
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