Nitsuko 124i/384i Software Manual
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Programming (Cont’d) ➣ 0414 - System Timers (Part B), Item 5: Call Coverage Delay Interval Multiple Directory Number/Call Coverage Keys set for Delayed Ringing (see Program 1028 below) ring the covering extension after this interval. ➣0502 - Extension Numbers and Names Assign extension numbers and names to virtual extensions (ports 257-384). ➣1006 - Programming Function Keys Assign function keys for Multiple Directory Numbers (code 1036 + extension number). ➣1016 - Setting Ringing for Multiple Directory Numbers Individually program an extension’s Multiple Directory Number keys to either ring (1) or not ring (0). ➣1018 - Multiple Directory Number Ring Tone Range Assign a ring tone (0-4) to each extension port and virtual extension port assigned to a Multiple Direc- tory Number key. If ringing is enabled for the key in Program 1016, the key rings with the tone set in this program. Each port can have one of four different rings. ➣Program 1019 - Multiple Directory Number Ring Tone Priority Set the priority (1-4) for the Multiple Directory Number Ring Tones set in Program 1018. When Multi- ple Directory Number calls ring an extension simultaneously, the tone with the highest priority (e.g., 1) rings. The other keys just flash. ➣Program 1028 - Multiple Directory Number Key Delayed Ringing Individually program an extension’s Multiple Directory Number keys for Delayed Ringing (1) or Imme- diate Ringing (0). Also see Program 0414 Item 5 above. Related Features Automatic Call Distribution (ACD) Extensions can have Call Coverage Keys for ACD Groups. Refer to Multiple Directory Numbers / Call Coverage for ACD Groups in the ACD Manual (P/N 92000ACD**) for the specifics. Class of Service Class of Service options apply to Multiple Extension Appearances. Department Calling Multiple Extension Appearances can be in Department Calling Groups. Group Call Pickup Multiple Extension Appearances can be in Call Pickup Groups. Programmable Function Keys This feature requires uniquely programmed function keys. Toll Restriction The system restricts calls made from Multiple Extension Appearance keys. Features D-M Multiple Directory Numbers / Call Coverage 92000SWG08 Issue 1-0FEATURES 371
Operation To answer a call ringing a Multiple Directory Number: 1. Press flashing Multiple Directory Number key (PGM 1006 or SC 851: 1036 + ext.). To place a call to a Multiple Directory Number (including a Call Coverage key): 1. Press idle CALL key. 2. Dial Multiple Directory Number number or press Multiple Directory Number key. To set up a Call Coverage Key: 1. Press idle CALL key. 2. Dial 851. 3. Press the programmable key you want to program. The previously programmed entry displays. 4. Dial 1036. 5. Dial the number of the extension you want to cover and press HOLD. You see the SET RING option. 6. Dial 1, 2, 3 and 4 to set the ringing for the Day, Night, Midnight and Rest modes repsectively. You can make flexible entries. For example, you can have ringing in the day and night modes and turn off ringing for the midnight and rest modes. The ringing mode (delayed or immediate) follows system programming. 7. Press SPK to hang up. Features D-M Multiple Directory Numbers / Call Coverage 372 FEATURES92000SWG08 Issue 1-0
Music on Hold Description 124i Available. 384i Available. Music on Hold (MOH) sends music to calls on Hold and parked calls. The music lets the caller know that his call is waiting, not forgotten. Without Music on Hold, the system provides silence to these types of calls. The Music on Hold source can be internal (synthesized) or from a customer-provided music source (i.e., tape deck, receiver, etc.). The customer-provided source can connect to an ACI port or to a connector on the CPRU PCB. There is a switch on the CPRU PCB to determine which CPRU source is active: the connector or the internally synthesized music. The method the system uses to provide Music on Hold (and Background Music) depends on the setting of a jumper on the CPRU PCB, how the music source is connected and the setting in program 0914. The table below shows how these settings interact. BGM/MOH Operation Matrix To get this result . . . Set these options . . . CPRU S Jumper External Music Source Program 0914 INT EXT MOH (1&2) BGM (5&6) MOH for Intercom Calls Internally synthesized 1 MOH for Trunk Calls None Background Music None✔255 MOH for Intercom Calls Internally synthesized 1 MOH for Trunk Calls Internally synthesized 1 Background Music None✔254 MOH for Intercom Calls Internally synthesized 1 MOH for Trunk Calls None Background Music None✔✔255 MOH for Intercom Calls Internally synthesized 1 MOH for Trunk Calls From connected music source Background Music From connected music source✔✔255 MOH for Intercom Calls Internally synthesized 1 MOH for Trunk Calls Internally synthesized 1 Background Music None✔✔254 Features D-M Music on Hold 92000SWG08 Issue 1-0FEATURES 373
BGM/MOH Operation Matrix To get this result . . . Set these options . . . CPRU S Jumper External Music Source Program 0914 INT EXT MOH (1&2) BGM (5&6) MOH for Intercom Calls Internally synthesized 1 MOH for Trunk Calls Internally synthesized 1 Background Music From connected music source✔✔254 MOH for Intercom Calls From connected music source MOH for Trunk Calls From connected music source Background Music None✔✔ 1254 MOH for Intercom Calls None MOH for Trunk Calls None Background Music From connected music source✔✔254 MOH for Intercom Calls From connected music source MOH for Trunk Calls None Background Music None✔✔ 1255 MOH for Intercom Calls None MOH for Trunk Calls From connected music source Background Music From connected music source✔✔255 1 If Program 0302, Item 1: MOH Tone is set to ’0’, Music on Hold will not be provided. Note: In accordance with U.S. copyright law, a license may be required from the American Society of Composers, Authors and Publishers (ASCAP) or other similar organizations, if radio, television broadcasts or music other than material not in the public domain are transmitted through the Music on Hold feature of telecommunications systems. Nitsuko America hereby disclaims any liability arising out of the failure to obtain such a license. Conditions None Default Setting Enabled (internally synthesized). Features D-M Music on Hold 374 FEATURES92000SWG08 Issue 1-0
Programming Start Should MOH use ACI or CPRU (internal or external) for source?In 0914, assign ACI software port (1-192 in 384i, 1-6 in 124i) to selected trunk. In 1301, set ACI software port assigned above to input(1). No need to change 0302 - entering an ACI software port in 0914 overrides it. Stop In 0914, enter option 254 for selected trunk. Is CPRU source internally synthesized or from CPRU terminals?Set Music on Hold switch on CPRU to EXT. In 0302 Item 1, enter 1 for external. Stop Set Music on Hold switch on CPRU to INT. In 0302 Item 1, enter 1 (for Minuet in G) or 2 (for Nocturne). Should extension user be able to change the Music on Hold tone (by dialing Service Code 881)?In 0202, set the Music on Hold/Time Date Password (normally 0000). In 0406 Item 45, enter 1 to enable dialing Service Code 881.In 0406 Item 45, enter 0 to disable dialing Service Code 881. In 1005, assign Class of Service to extensions. Stop ACICPRU (Internal or External) External Terminals Internal If you enter 0, MOH doesnt occur. Yes No Features D-M Music on Hold 92000SWG08 Issue 1-0FEATURES 375
Programming (Cont’d) ➣ 0202 - Setting User Passwords, Item 1: Password Setting for Time and Date and Setting and Chang- ing the Music on Hold Tone Set the password a user must dial before changing the MOH tone (four digits). ➣0302 - Music on Hold and Conference Setup, Item 1: Music on Hold Tone Set the Music on Hold selection. The options are 0 (no tone), 1 (synthesized Minuet in G), and 2 (synthe- sized Nocturne). ➣0406 - COS Options, Item 45: Changing the Music on Hold Tone In an extension’s Class of Service, enable (1) or disable (0) an extension’s ability to change the Music on Hold tone (Service Code 881). ➣0914 - Setting the Music on Hold Source Set the Music on Hold source (1-192=384i ACI software port, 1-6=124i software port, 254=CPRU MOH terminals). ➣1005 -Class of Service Assign a Class Of Service (1-15) to an extension. ➣1301 - ACI Port Function If ACI software port is designated for MOH in 0914, set port’s function to 1 (input). Note: When connecting your music source to an ACI port, additional ACI programming is required. Refer to the Analog Communications Interface (ACI) feature for the specifics on setting up a 3-ACI Module Related Features Single Line Telephones Single line telephones cannot change the Music on Hold tone. Operation To change the Music on Hold tone: 1. Press idle CALL key. 2. Dial 881. 3. Dial the password (normally 0000). 4. Dial Music on Hold tone code: 0No tone 1Minuet 2Nocturne 5. Press SPK to hang up. Features D-M Music on Hold 376 FEATURES92000SWG08 Issue 1-0
Features N-ZName Storing Description 124i Available. 384i Available. Extensions and trunks can have names instead of just circuit numbers. These names show on a keyset’s display when the user places or answers calls. Extension and trunk names make it easier to identify callers. The user does not have to refer to a directory when processing calls. A name can be up to 10 digits long, consisting of al- phanumeric characters, punctuation marks and spaces. Conditions None Default Setting Enabled. Programming Refer to the Programming Flowcharts on the following pages. ➣0406 - COS Options, Item 37: Trunk Name Display, Seizing In an extension’s Class of Service, enable (1) or disable (0) the displaying of a trunk’s name/number when the user seizes the trunk (incoming or outgoing). ➣0406 - COS Options, Item 38: Trunk Name Display, Incoming In an extension’s Class of Service, enable (1) or disable (0) the displaying of a trunk’s name/number when the trunk is ringing. ➣0406 - COS Options, Item 39: Extension Name Display, Answer In an extension’s Class of Service, enable (1) or disable (0) the displaying of the incoming Intercom call- ers name/number after the extension user answers the call. (The user answers by pressing SPK or lifting the handset.) ➣0406 - COS Options, Item 40: Intercom Name Display, Incoming In an extension’s Class of Service, enable (1) or disable (0) the displaying of the incoming Intercom caller’s name/number. This is for the pre-answer and Handsfree Answerback display. ➣0406 - COS Options, Item 85: Extension Names In an extension’s Class of Service, enable (1) or disable (0) an extension’s ability to program their name. ➣0502 - Extension Numbers and Names Program names for system extensions (ports 001-256). ➣0903 - Trunk Names Program names for system trunks (001-128). ➣1005 - Class of Service Assign a Class Of Service (1-15) to an extension. Features N-Z Name Storing 92000SWG08 Issue 1-0FEATURES 377
Programming (Cont’d) NoNo No NoNo Yes YesYes Yes Yes Continued on next page. In 0405 Item 85, enter 0.In 0406 Item 85, enter 1.Do you want an extension to be able to program their own name? In 0406 Item 38, enter 0.In 0406 Item 38, enter 1.Do you want a trunks name to display while it is ringing? In 0406 Item 37, enter 0.In 0406 Item 37, enter 1.Do you want a trunks name/number displayed when a user seizes the trunk? In 0903, do not assign names to trunk ports 001-128.In 0903, assign names to trunk ports 001-128. In 0502, do not assign names to extension ports 001-256.In 0502, assign names to extension ports 001-256. Do you want trunks to have names? Do you want extensions to have names? Start Features N-Z Name Storing 378 FEATURES92000SWG08 Issue 1-0
Programming (Cont’d) No YesNo Yes Stop In 1005, assign Class of Service to extensions. In 0406 Item 40, enter 0.In 0406 Item 40, enter 1. This is for the pre-answer and Handsfree Answerback display.Should extension user see the name/number of an incoming Intercom caller before answering the call?Answering the call means the called user presses SPK or lifts the handset. In 0406 Item 39 enter 0.In 0406 Item 39, enter 1. After a user answers an Intercom call, should callers name/number display? Continued from previous page. Features N-Z Name Storing 92000SWG08 Issue 1-0FEATURES 379
Related Features Directory Dialing Super Display Telephones use extension names for Directory Dialing. Single Line Telephones Single line extensions cannot program names. Operation To program your extension’s name: 1. Press idle CALL key. 2. Dial 800 3. Enter name (see below). Your name can be up to 10 digits maximum. When entering a letter, press DND to toggle be- tween upper and lower case. When entering names, use the One-Touch Keys and dial pad keys as shown below. When using the DSS keys, press the key once for the first character, twice for the second character, etc. For example, to enter a C, press DSS1 three times. DSS1 = A-D DSS2 = E-H DSS3 = I-L DSS4 = M-P DSS5 = Q-T DSS6 = U-Z DSS7 = -- (hyphen) DSS8 = - (space)DSS9 = Extended ASCII characters DSS10 = Punctuation marks CHECK saves text entry after you select it. Dial pad digits = 1-9, # and * CONF (TRF) deletes entries (i.e., backspaces over previous entries) Note: You don’t have to press CHECK after numerical entries or after your last entry. 4. Press HOLD. 5. Press SPK to hang up. Features N-Z Name Storing 380 FEATURES92000SWG08 Issue 1-0