Nitsuko 124i/384i Software Manual
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2402 - Caller ID Table Entries Sorts Data Updates CEU Can be Copied Description 124i Available — 200 Caller ID Table entries. 384i Available — 1000 Caller ID Table entries. INUse Program 2402 - Caller ID Table Entries to create a database of incoming Caller ID numbers (DNs) and as- sociated names. This is important for Single Message Format calls. With these types of calls, the telco only sup- plies the incoming number — not the name. The system looks up the DN in the Caller ID Table and sends the associated name to the telephone’s display. In 384i, use the chart provided with program 2401 to locate the cor- rect Caller ID Table addresses for each Tenant Group. Refer to the T1 Trunking (with ANI/DNIS Compatibility) feature on page 483 for additional ways to use this program. Use the following chart when entering and editing text for names. When using the DSS keys, press the key once for the first character, twice for the second character, etc. For example, to enter a C, press DSS1 three times. Press DND to toggle between upper and lower case letters. Keys for Entering Names Use this key . . . When you want to . . . DSS1 Enter characters A-D. After selecting your entry, press check to have system accept it. DSS2 Enter characters E-H. After selecting your entry, press check to have system accept it. DSS3 Enter characters I-L. After selecting your entry, press check to have system accept it. DSS4 Enter characters M-P. After selecting your entry, press check to have system accept it. DSS5 Enter characters Q-T. After selecting your entry, press check to have system accept it. DSS6 Enter characters U-Z. After selecting your entry, press check to have system accept it. DSS7 Enter a hyphen (-). After selecting your entry, press check to have system accept it. DSS8 Enter a blank space. After selecting your entry, press check to have system accept it. DSS9 Enter extended ASCII characters. Press repeatedly to scroll through the list. After selecting your entry, press check to have system accept it. DSS10 Enter punctuation marks. Press repeatedly to scroll through the list. After selecting your entry, press check to have system accept it. CHECK Save text entry as part of name after you select it. You need to press CHECK after selecting characters from DSS keys 1-10. You don’t need to press CHECK after dialing a dial pad digit (0-9, # or *). 2400 - Caller ID Options 2402 - Caller ID Table Entries 92000SWG08 Issue 1-0 PROGRAMMING 1035
Keys for Entering Names
Use this key . . . When you want to . . .
CLEAR Clear the text entry if you want to start over.
Dialpad digits 0-9, #
and *.Enter numbers, # and * as part of the name. You don’t need
to press CHECK after entering these characters.
Conditions
None
Feature Cross Reference
Caller ID
Telephone Programming Instructions
To enter data for Program 2402 (Caller ID Table Entries):
1. Enter the programming mode.
2. 2402 + HOLD
Bin No?
3. Enter the address of the Caller ID Table entry you want to program + HOLD
In 384i, valid addresses are 000-999. In 124i, valid addresses are 000-199.
2402:Bin_nnn Dial
-
The previously programmed telephone number displays.
4. Enter the telephone number (DN) for the table entry selected in the previous step + HOLD
The telephone number can be up to 10 digits long and should match the DN provided by the telco.
The number you enter replaces any previous entries.
2402:Bin_nnn Name
-
The previously programmed name displays.
5. Enter the name for the DN you entered in the previous step. Follow the instructions below for name pro-
gramming.
The name can be up to 15 digits long. The name you enter replaces any previous entries. See the
chart on the previous page for help in entering names.
6. HOLD
Bin no?
7. Repeat from step 3 to enter another Caller ID Table address.
OR
HOLD to exit.
2400 - Caller ID Options
2402 - Caller ID Table Entries
1036 PROGRAMMING 92000SWG08 Issue 1-0
2403 - Caller ID Printer Port Sorts Data Updates CEU Can be Copied Description 124i Available — DCI software ports are 1-72. 384i Available — DCI software ports are 1-288, Make a separate entry for each of the four Tenant Groups. INUse Program 2403 - Caller ID Printer Port to assign the DCI software port number the system will use to out- put Caller ID information. In 384i, the DCI Module software port numbers are 1-144. The 3-DCI Unit software port numbers are 145-288. You can have a different assignment for each Tenant Group. In 124i, the DCI soft- ware port numbers are 1-72. Refer to the Caller ID feature for the format of the Caller ID output string. Also, refer to Program 0005 for more on DCI software port assignments. Conditions None Feature Cross Reference Caller ID Telephone Programming Instructions To enter data for Program 2401 (Caller ID Table Setup): 1. Enter the programming mode. 2. 2403 + HOLD Tenant No? 3. Enter the number of the Tenant Group (1-4) you want to program + HOLD Print port: 4. Enter the software port number (1-288 in 384i, 1-72 in 124i) for the DCI you want to output Caller ID data + HOLD Tenant No? 5. Return to step 23 and select another Tenant Group. OR HOLD to exit. 2400 - Caller ID Options 2403 - Caller ID Printer Port 92000SWG08 Issue 1-0 PROGRAMMING 1037
2404 - ANI/DNIS Service Options Sorts Data Updates CEU Can be Copied Description 124i ANI/DNIS Compatibility requires EXCPRU 2.18 or higher. It is not available in Base software. 384i Available — requires system software 3.06.02 or higher. INUse Program 2404 - ANI/DNIS Service Options to set the service options for T1 ANI/DNIS trunks. ANI/DNIS trunks must be immediate start or wink start T1 trunks with E&M signaling. The system allows 15 distinct ANI/DNIS Service Options. You assign ANI/DNIS Service Options to trunks in 0924. Refer to the fol- lowing chart for a description of ANI/DNIS Service Option, its range and default setting. ANI/DNIS Service Options Option Description Range Default Item 1ANI/DNIS Receive Format Use this option to specify the format of the ANI/DNIS data received from the telco. Make sure your entry is compatible with the service the telco provides. (The character * indicates a delimiter.) 0 = Address (called number without delimiters) 1 = *ANI* 2 = *DNIS* 3 = *ANI*Address* 4 = *ANI*DNIS* 5 = *DNIS*ANI*0-5 0 (Address) Item 2Delimiter Dial Code This option defines the character telco uses as a delimiter (see entries 1-9 in Item 1 above). Valid entries are 0-9, # and *.0-9, # and * * Item 3Routing Search Criteria (Data Source) This option specifies the source of the data the system uses to route incoming ANI/DNIS calls. The choices are: 0 = No Routing. The system assumes an error has occurred and routes according to the setting in Item 8. 1 = Routes on Received DNIS or Address Data. The data source is the received DNIS or address data. This option requires that Item 1 be 0 or 2-5. 2 = Routes on Received ANI Data. The data source is the received ANI data. This option requires that Item 1 be 1 or 3-5. 0-2 0 (No routing) 2400 - Caller ID Options 2404 - ANI/DNIS Service Options 1038 PROGRAMMING 92000SWG08 Issue 1-0
ANI/DNIS Service Options
Option Description Range Default
Item 4Route Data
The option sets how the system uses the route data
(gathered in Item 3) to route incoming ANI/DNIS calls.
The choices are:
0 = Dial Data (From Caller ID Table Name Field)
The system uses the Caller ID Table specified in Item 7
below for inbound routing. The data in the Caller ID
Table Name field is used as dial data for routing. For this
entry, the Name field entry can be an extension number, a
Department Group pilot number or the Voice Mail or
ACD master number.
1 = Trunk Ring Group (From Caller ID Table
Name Field)
Like entry 0 above, the system uses the Caller ID Table
specified in Items 6 and 7 below for inbound routing. The
data in the Caller ID Table Name field is used as dial data
for routing. For this entry, the Name field entry must be a
Trunk Ring Group number (1-128).
2 = DID Translation Table
With this option, the system uses the DID Translation
Tables set up in Programs 1805 and 1806 for inbound
ANI/DNIS routing. In addition, use Program 1808 to
associate the ANI/DNIS Trunk Group with the DID
Translation Table you want to use. Refer to the Direct
Inward Dialing feature for more on setting up DID
Translation Tables.0-2 0 (from Caller
ID Table
Name field)
Item 5ANI Displayed as Caller ID
Use this option to set if ANI data should appear on
telephone displays as part of Caller ID display. The
options are:
0 = Caller ID Off
The system does not search the Caller ID table for a
name. Instead, the telephone display will show the name
programmed into the DID Translation Table (Program
1806) used if Item 4 above is 2. Otherwise, no name
displays.
1 = Caller ID On
The telephone’s display will show the ANI name as
Caller ID data for the incoming ANI/DNIS call. This can
occur if:
– The ANI number received has a name associated
with it entered into the Caller ID Table addresses
specified in Item 6.
– The format selected in Item 1 must include an
ANI number.
– Program 0406 Item 123 (Caller ID Display) must
be 1 (enabled).0, 1 1 (Caller ID
display on)
2400 - Caller ID Options
2404 - ANI/DNIS Service Options
92000SWG08 Issue 1-0 PROGRAMMING 1039
ANI/DNIS Service Options
Option Description Range Default
Item 6ANI Caller ID Table Setup
Use this option to define which part of the Caller ID
Table set up in Program 2402 the system will use for
ANI/DNIS Caller ID lookups. This is required if Items 4
and 5 above are 1 (Caller ID On). When you specify a
starting address and length, the system uses that part of
the table for lookups.Start Address
= 000-999
Length =
0000-1000Start Address
= 0000
Length = 1000
Item 7ANI Routing Table Setup
Use this option to define which part of the Caller ID
Table set up in Program 2402 the system will use for
ANI/DNIS routing. When you specify a starting address
and length, the system uses that part of the table for
routing. If the incoming ANI/DNIS number data matches
the Number entry in the table, the system routes
according to the associated Name data. That data can be
an extension, Department Group pilot number, the Voice
Mail master number or a Trunk Ring Group (depending
on the setting in Item 4).Start Address
= 000-999
Length =
0000-1000Start Address
= 0000
Length = 0000
Item 8Routing on ANI/DNIS Error
This option lets you determine how the system will
handle an ANI/DNIS call if a data error is detected in the
incoming data string. The options are:
0 = Play busy tone to caller
1 = Route the caller to the Ring Group specified in
Program 18030 or 1 1 (Use the
Program 1803
destination)
Item 9Routing when Destination Busy or Unanswered
This option lets you determine how the system will
handle an ANI/DNIS call if the destination is busy or
doesn’t answer. The options are:
0 = System will play ringback or busy tone to the
caller - whichever is required.
1 = System will route the caller to the Ring Group
specified in Program 1803.0 or 1 0 (Play busy
or ringback)
Item 10Calling Number Address Length
When Item 1 = 0 (ANI/DNIS receive format is address),
use this option to specify the address length. The choices
are from 1 to 8 digits in length.1-8 7
Conditions
None
Feature Cross Reference
ANI/DNIS Compatibility
2400 - Caller ID Options
2404 - ANI/DNIS Service Options
1040 PROGRAMMING 92000SWG08 Issue 1-0
Telephone Programming Instructions To enter data for Program 2404 (ANI/DNIS Service Options): 1. Enter the programming mode. 2. 2404 + HOLD Option: 3. Enter the ANI/DNIS Service Option you want to program (1-15) + HOLD Item: 4. Enter the number of the item you want to program + HOLD Item_nn: 5. Enter data for the item you selected + HOLD Item: 6. Repeat from step 4 to program another item. OR HOLD + Repeat from step 3 to select another ANI/DNIS Service Option. OR HOLD + HOLD to exit. 2400 - Caller ID Options 2404 - ANI/DNIS Service Options 92000SWG08 Issue 1-0 PROGRAMMING 1041
— For Your Notes — 2400 - Caller ID Options 2404 - ANI/DNIS Service Options 1042 PROGRAMMING 92000SWG08 Issue 1-0
2500 - PC Attendant Options2501 - PC Attendant Console Port Assignment Sorts Data Updates CEU Can be Copied Description 124i Not available. 384i Available — 256 extension ports. INUse Program 2501 - PC Attendant Console Port Assignment to assign an extension port (1-256) to each PC Attendant Console. You can install up to two consoles in the system. Conditions None Feature Cross Reference PC Attendant Console Telephone Programming Instructions To enter data for Program 2501 (PC Attendant Console Port Assignment): 1. Enter the programming mode. 2. 2501 + HOLD ATT No? 3. Enter the number of the PC Attendant Console you want to program (1 or 2) + HOLD Port No: 4. Enter the extension port number (1-256) for the PC Attendant Console selected in the previous step. 5. HOLD ATT No? 6. Repeat from step 3 to select another PC Attendant Console. OR HOLD to exit. 2500 - PC Attendant Options 2501 - PC Attendant Console Port Assignment 92000SWG08 Issue 1-0 PROGRAMMING 1043
2502 - PC Attendant Console Tenant Sorts Data Updates CEU Can be Copied Description 124i Not available. 384i Available — two PC Attendant Consoles allocated among the four Tenant Groups. INUse 2502 - PC Attendant Console Tenant to assign the PC Attendant Consoles to the four Tenant Groups. A console can belong to any combination of Tenant Groups. For each Tenant Group, enter the Remote Service Cen- ter telephone number. This is the number the system dials for Automatic Fault Reporting. The number can be up to 24 digits long, using the characters 0-9, # and *. Conditions None Feature Cross Reference PC Attendant Console Telephone Programming Instructions To enter data for Program 2502 (PC Attendant Console Tenant): 1. Enter the programming mode. 2. 2502 + HOLD ATT No? 3. Enter the number of the PC Attendant Console you want to program (1 or 2) + HOLD Tenant 1: 4. Enter 1 to assign the console selected to Tenant Group 1. OR Enter 0 to exclude the console selected from Tenant Group 1. 5. HOLD Tenant 2: 6. Enter 1 to assign the console selected to Tenant Group 2. OR Enter 0 to exclude the console selected from Tenant Group 2. 7. HOLD Tenant 3: 8. Enter 1 to assign the console selected to Tenant Group 3. OR Enter 0 to exclude the console selected from Tenant Group 3. 9. HOLD Tenant 4: 10. Enter 1 to assign the console selected to Tenant Group 4. OR Enter 0 to exclude the console selected from Tenant Group 4. 11. HOLD ATT No? 12. Repeat from step 3 to select another PC Attendant Console. OR HOLD to exit. 2500 - PC Attendant Options 2502 - PC Attendant Console Tenant 1044 PROGRAMMING 92000SWG08 Issue 1-0