Nitsuko 124i/384i Software Manual
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Operation (Cont’d) PARK AND PAGE To have the system Page you when you have a call: 1. Press idle CALL key (or lift handset at DSL/SLT) and dial *4. OR Press Call Forwarding (Device) key (PGM1006 or SC 851: 1081). 2. Dial 7 + When you hear, Please start recording, record you Personal Greeting. If you already have Park and Page or Persona Greeting set up, you can dial: 7 to re-record 5 to listen (then # again to listen again) 3 to erase (the optionally HOLD to cancel the erase) 3. Dial #7. 4. When you hear, Please start recording, record your Page. 5. Dial # + Dial the Page Zone that should broadcast your announcement. For example, for Internal Zone 1 dial 801 + 1. Or, for Combined Paging Zone 1 dial *1 + 1. 6. Dial Park and Page type: 2 = All calls 3 = Outside calls only 7. Press SPK to hang up (or hang up at DSL/SLT). Your DND or Call Forwarding (Device) Programmable Function Key flashes when Call For- warding is activated. To pick up your Park and Page: 1. Press idle CALL key (or lift handset at DSL/SLT). 2. Dial ** + your extension number. To cancel your Park and Page: 1. Press idle CALL key (or lift handset at DSL/SLT). 2. Dial *473. 3. Press SPK to hang up (or hang up at DSL/SLT). Features N-Z Voice Announce Unit 92000SWG08 Issue 1-0FEATURES 581
Operation (Cont’d) PARK AND PAGE Older 384i Systems To have the system Page you when you have a call: Use this procedure when you don’t have a Park and Page recorded. 1. At a keyset, press idle CALL key. OR At a single line set, lift handset. 2. Dial *47. 3. When you hear, Please start recording followed by two beeps, begin recording your Personal Greeting. When a caller first reaches your extension, they hear your Personal Greeting. 4. Dial the Paging zone that should broadcast your page. For Internal Paging, dial 801 + zone (0-9 or 00-32, where 0 and 00 are All Call Internal Pag- ing). For External Paging, dial 803 + zone (0-8, where 0 is All Call External Paging) 5. When you hear, Please start recording followed by two beeps, begin recording the message that will broadcast over the Paging zone. A typical message would be, Fred Jones, you have a call on your line. 6. Press SPK to hang up when you are done. To rerecord, erase or listen to your Park and Page: Use this procedure if you already have a Park and Page recorded. 1. At a keyset, press idle CALL key. OR At a single line set, lift handset. 2. Dial *47. 3. The voice prompt announces your options for your Personal Greeting. Dial the option you want: 7 = reRecord 5 = Listen 3 = Erase If you dial 7 to Rerecord, go to step 4. If you dial 5 to listen, you can repeat step 3 or press SPK to hang up. If you dial 3, you will cancel your Park and Page when you press SPK to hang up. You can undo the cancel by pressing HOLD before SPK. 4. Dial the Paging zone that should broadcast your page. For Internal Paging, dial 801 + zone (0-9 or 00-32, where 0 and 00 are All Call Internal Pag- ing). For External Paging, dial 803 + zone (0-8, where 0 is All Call External Paging) 5. When you hear, Please start recording followed by two beeps, begin recording the message that will broadcast over the Paging zone. A typical message would be, Fred Jones, you have a call on your line. 6. Press SPK to hang up when you are done. Features N-Z Voice Announce Unit 582 FEATURES92000SWG08 Issue 1-0
Operation (Cont’d) PARK AND PAGE (Cont’d) Older 384i Systems (Cont’d) To pick up your Park and Page: 1. At keyset, press idle CALL key. OR At single line set, lift handset. 2. Dial **. 3. Dial the number of the announced extension. You connect to the waiting call. To cancel your Park and Page: 1. At keyset, press idle CALL key. OR At single line set, lift handset. 2. Dial *20. 3. Press SPK to hang up. AUTOMATED ATTENDANT The review the phone numbers left on your display by the Automated Attendant: 1. Press idle CALL key. 2. Dial 143. 3. To scroll through the list of numbers left on your display, press VOL or VOL . OR To erase the displayed number, dial 3 (for E rase). OR To automatically dial out the displayed number, dial 2 (for C all). The erases the number from the display after it dials out. TIME, DATE AND STATION NUMBER CHECK To check the extension number of any keyset: 1. Do not lift the handset or press idle CALL key. 2. Dial 6 for extension N umber. To check the system time and date from any keyset extension: 1. Do not lift the handset or press idle CALL key. 2. Dial 8 for T ime and date. To hear the date in 384i with system software prior to 3.06.02, see the procedure below. (Older 384i Systems) To check the system date from any keyset extension: 1. Do not lift the handset or press idle CALL key. 2. Dial 3 for D ate. Features N-Z Voice Announce Unit 92000SWG08 Issue 1-0FEATURES 583
Operation (Cont’d) 900 PREAMBLE To answer a 900 Preamble call: 1. Answer the ringing call. The line key turns solid red as the system plays the preamble to the caller. 2. When you hear two beeps and the line key turns green, converse with the caller. Features N-Z Voice Announce Unit 584 FEATURES92000SWG08 Issue 1-0
Voice Mail Description 124i Available 384i Available - COS control over the reminder message requires Base 2.13, EXCPRU 2.18 or higher.- COS control over the reminder message and requires system software 3.04 or higher. Changing the DTMF tone detection criteria requires Base 2.13, EXCPRU 2.18 or higher.Changing the DTMF tone detection criteria setup requires system software 3.04 or higher. - To accomodate customer-provided pagers, Base 2.13 and EXCPRU 2.18 or higher can accept Park and Page strings containing any valid DTMF digits.- To accomodate customer-provided pagers, system software 3.05.09 and higher can accept Park and Page strings containing any valid DTMF digits. - In Base 2.13, EXCPRU 2.18 or higher, a line key changes from red to green when an AME users presses CALL1 to intercept the call.- In system software 3.06.02 or higher, a line key changes from red to green when an AME users presses CALL1 to intercept the call. - Voice Mail Caller ID with ANI/DNIS requires EXCPRU version 2.18 or higher.- Voice Mail Caller ID with ANI/DNIS requires system software 3.06.14 or higher. - Message Center Mailbox requires Base and EXCPRU 4.02 or higher.- Message Center Mailbox requires system software 3.07.10. - Voice Mail key flashes red when there are messages waiting.- In system software 3.07.10 and higher, Voice Mail key flashes green when subscriber mailbox has messages waiting. - Year 2000 Compliance not available. - Year 2000 Compliance requires system software 3.07.25 or higher. Consult your Sales Representative for applicable NVM-Series Voice Mail software. The system is fully compatible with Nitsuko’s NVM-Series Voice Mail with Automated Attendant Systems. These systems provide telephone users with comprehensive Voice Mail and Automated Attendant features. Voice Mail ends the frustration and cost of missed calls, inaccurate written messages and telephone tag. This frees a company’s busy receptionists and secretaries for more productive work. Automated Attendant automatically answers the system’s incoming calls. After listening to a customized mes- sage, an outside caller can dial a system extension or use Voice Mail. Integrated Voice Mail enhances the telephone system with the following features: •Call Forwarding to Voice Mail An extension user can forward their calls to Voice Mail. Once forwarded, calls to the extension connect to that extension’s mailbox. The caller can leave a message in the mailbox instead of calling back later. Forwarding can occur for all calls immediately, for unanswered calls or only when the extension is busy. When a user transfers a call to an extension forwarded to Voice Mail, the call waits for the Delayed Call Forwarding time before routing to the called extension’s mailbox. This gives the transferring party the op- tion of retrieving the call instead of having it go directly to the mailbox. Features N-Z Voice Mail 92000SWG08 Issue 1-0FEATURES 585
Description (Cont’d) •Leaving a Message Voice Mail lets a keyset extension user easily leave a message at an extension that is unanswered, busy or in Do Not Disturb. The caller just presses their Voice Mail key to leave a message in the called exten- sion’s mailbox. There is no need to call back later. A VAU announcement can periodically remind users that they messages waiting to which they have not responded. •Transferring to Voice Mail By using Transfer to Voice Mail, a keyset extension user can Transfer a call to the user’s own or a co- worker’s mailbox. After the Transfer goes through, the caller can leave a message in the mailbox. •Conversation Record While on a call, an extension user can have Voice Mail record the conversation. The keyset user just presses the Voice Mail Record key; the ESL user dials a code. Once recorded, the Voice Messaging Sys- tem stores the conversation as a new message in the user’s mailbox. After calling their mailbox, a user can save, edit or delete the recorded conversation. •Personal Answering Machine Emulation A keyset user can have their idle extension emulate a personal answering machine. This lets Voice Mail screen their calls, just like their answering machine at home. If activated, the extension’s incoming calls route to the user’s subscriber mailbox. Once the mailbox answers, the user hears two alert tones followed by the caller’s incoming message. The keyset user can then: - Let the call go through to their mailbox - Intercept the call before it goes to their mailbox - Reject the call before it goes to their mailbox •Voice Mail Overflow If Voice Mail automatically answers trunks, Voice Mail Overflow can reroute those trunks to other extensions when all Voice Mail ports are busy. During periods of high traffic, this prevents the outside calls from ringing Voice Mail for an inordinate amount of time. There are two types of Voice Mail Overflow: Immediate and De- layed. With immediate overflow, calls immediately reroute to other extensions when all Voice Mail ports are busy. With delayed overflow, calls reroute after a preset interval. Without any type of overflow, the outside calls ring Voice Mail until a port becomes available or the outside caller hangs up. •Voice Mail Caller ID NVM-Series Voice Mail can use ANI/DNIS information to identify the outside caller that left a message in a user’s mailbox. When the message recipient presses TI after hearing a message, they hear the time the message was sent and the outside telephone number of the message sender. Refer to ANI/DNIS Com- patibility on page 484 for more information on setting up this feature. •Message Center Mailbox A Message Center Mailbox is a mailbox shared by more than one extension. Any keyset that has a Mes- sage Center Key for the shared mailbox can: - Listen to the messages stored in the shared mailbox. - Transfer calls to the shared mailbox. - Use many other Voice Mail features previously available only at an extension’s individual mailbox. A Message Center Mailbox helps co-workers that work together closely — such as members of the same Department Hunt Group or ACD Group. For example, an ACD Group Supervisor can send important messages to the shared Message Center Mailbox, to which any ACD Group member can respond when time allows. Each ACD AGent’s Message Center Key flashes (red) when messages are waiting. (The Mes- sage Center Mailbox can be a mailbox for an installed, uninstalled or virtual extension.) Features N-Z Voice Mail 586 FEATURES92000SWG08 Issue 1-0
Description (Cont’d) Conditions (A.) Voice Mail requires ASTU PCBs and a customer-provided ring generator or 2-OPX Modules. Refer to the system Hardware Manual for details on ring generator specifications and installation. (B.) The periodic reminder message requires a Voice Announce Unit (VAU) Module. (C.) When upgrading to 384i 3.07.10 or higher from an older version, be sure to check the Voice Mail key pro- gramming for proper data entry and operation. Default Setting Disabled. Features N-Z Voice Mail 92000SWG08 Issue 1-0FEATURES 587
Programming Start (384i Only) In 0005, assign circuit type 3 to each Voice Mail port. In 1017, assign single line (ASTU) ports as Voice Mail ports.In 1001 Item 5 (Terminal Type), set all Voice Mail ports as type 1.(384i Only) In 0303, reserve at least one CDTU block for DTMF reception (type 1). In 0516, program the Voice Mail Master Number. In 0406 Item 57, make sure all extensions that will use Voice Mail have Continued Dialing enabled (1). Should reminder message periodically play when user has a message to which they have not responded? In 0419 Item 3, enter 1. In 0419 Item 3, enter 0. In 1005, assign Class of Service to extensions. Does your system have 384i system software 3.07.10 or higher?In 1006, assign a Voice Mail key (code 1059) for each extension that will use Voice Mail. Continued on next page. In 1006, assign a Voice Mail key (code 1059) followed by: - Your own extension number if you are setting up your own Voice Mail key. - A virtual extension number if you are setting up a Message Center key for a virtual extension. - A co-workers extension number if you are setting up a Message Center key for an installed extension. - An uninstalled extensions number if you are setting up a Message Center key for an uninstalled extension. No NoYes Normally, use a number outside the extension numbering range (e.g., 500. Do not use 1, 8, or 9 as the first digit. Make sure VAU Module is installed.Yes Features N-Z Voice Mail 588 FEATURES92000SWG08 Issue 1-0
Programming (Cont’d) Continued from previous page. Should keyset have Conversation Record capability?In 1006, assign a Conversation Record key (code 1060). Should DSL set have Conversation Record capability?In 0401 Item 18, enter 1. Is the interval between Conversation Record alerts (30 seconds) acceptable?In 0405 Item 65, set the interval between the Conversation Record alerts. Is the criteria for DTMF dial, ringback and busy tones correct?Check the settings in 0116 Items 1-10 and 19-32. Does the system wait an adequate time (normally 10 seconds) before forwarding a transferred call to Voice Mail?In 0405 Item 1 (Delayed Call Forwarding Time), change the value as required. Continued on next page. Yes No Yes No No Yes No Yes No Yes Features N-Z Voice Mail 92000SWG08 Issue 1-0FEATURES 589
Programming (Cont’d) Continued from previous page.Should the Voice Mail (Automated Attendant) automatically answer trunks?In 0901 Items 14-17, program each trunk that should ring into Auto Attendant as type 4 (Direct Inward Line). In 0917, assign each trunk to a Voice Mail port. Should a trunk ring another idle Voice Mail port when its assigned port is busy?In 1003, program all Voice Mail ports into the same Extension (Department) Group. Should system have Voice Mail Overflow?In 0910, assign the Voice Mail DILs to a Ring Group. In 0909, assign extensions to the Ring Group programmed in 0910. Enter 1 to enable ringing. Should Voice Mail Overflow be Delayed or Immediate?In 0401 Item 23, enter 1.In 0401 Item 23, enter 0. In 0405 Item 62, set the DIL No Answer Recall Time.In 0919, enter the Ring Group that Delayed Voice Mail Overflow should ring. See also 0909 and 0910. Continued on next page. Yes Yes No Yes DelayedImmediate Continued on next page. No No In 0919, enter the Ring Group that Immediate Voice Mail Overflow should ring. See also 0909 and 0910. Features N-Z Voice Mail 590 FEATURES92000SWG08 Issue 1-0