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Nitsuko 124i/384i Software Manual

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    							Operation (Cont’d)
    PARK AND PAGE
    To have the system Page you when you have a call:
    1. Press idle CALL key (or lift handset at DSL/SLT) and dial *4.
    OR
    Press Call Forwarding (Device) key (PGM1006 or SC 851: 1081).
    2. Dial 7 + When you hear, Please start recording, record you Personal Greeting.
    If you already have Park and Page or Persona Greeting set up, you can dial:
    7 to re-record
    5 to listen (then # again to listen again)
    3 to erase (the optionally HOLD to cancel the erase)
    3. Dial #7.
    4. When you hear, Please start recording, record your Page.
    5. Dial # + Dial the Page Zone that should broadcast your announcement.
    For example, for Internal Zone 1 dial 801 + 1. Or, for Combined Paging Zone 1 dial *1 + 1.
    6. Dial Park and Page type:
    2 = All calls
    3 = Outside calls only
    7. Press SPK to hang up (or hang up at DSL/SLT).
    Your DND or Call Forwarding (Device) Programmable Function Key flashes when Call For-
    warding is activated.
    To pick up your Park and Page:
    1. Press idle CALL key (or lift handset at DSL/SLT).
    2. Dial ** + your extension number.
    To cancel your Park and Page:
    1. Press idle CALL key (or lift handset at DSL/SLT).
    2. Dial *473.
    3. Press SPK to hang up (or hang up at DSL/SLT).
    Features N-Z
    Voice Announce Unit 
    92000SWG08   Issue 1-0FEATURES   581 
    						
    							Operation (Cont’d)
    PARK AND PAGE
    Older 384i Systems
    To have the system Page you when you have a call:
    Use this procedure when you don’t have  a Park and Page recorded.
    1. At a keyset, press idle CALL key.
    OR
    At a single line set, lift handset.
    2. Dial *47.
    3. When you hear, Please start recording followed by two beeps, begin recording your Personal Greeting.
    When a caller first reaches your extension, they hear your Personal Greeting.
    4. Dial the Paging zone that should broadcast your page.
    For Internal Paging, dial 801 + zone (0-9 or 00-32, where 0 and 00 are All Call Internal Pag-
    ing).
    For External Paging, dial 803 + zone (0-8, where 0 is All Call External Paging)
    5. When you hear, Please start recording followed by two beeps, begin recording the message that will
    broadcast over the Paging zone.
    A typical message would be, Fred Jones, you have a call on your line.
    6. Press SPK to hang up when you are done.
    To rerecord, erase or listen to your Park and Page:
    Use this procedure if you already have a Park and Page recorded.
    1. At a keyset, press idle CALL key.
    OR
    At a single line set, lift handset.
    2. Dial *47.
    3. The voice prompt announces your options for your Personal Greeting. Dial the option you want:
    7 = reRecord
    5 = Listen
    3 = Erase 
    If you dial 7 to Rerecord, go to step 4.
    If you dial 5 to listen, you can repeat step 3 or press SPK to hang up.
    If you dial 3, you will cancel your Park and Page when you press SPK to hang up. You can undo
    the cancel by pressing HOLD before SPK.
    4. Dial the Paging zone that should broadcast your page.
    For Internal Paging, dial 801 + zone (0-9 or 00-32, where 0 and 00 are All Call Internal Pag-
    ing).
    For External Paging, dial 803 + zone (0-8, where 0 is All Call External Paging)
    5. When you hear, Please start recording followed by two beeps, begin recording the message that will
    broadcast over the Paging zone.
    A typical message would be, Fred Jones, you have a call on your line.
    6. Press SPK to hang up when you are done.
    Features N-Z
    Voice Announce Unit 
    582   FEATURES92000SWG08   Issue 1-0 
    						
    							Operation (Cont’d)
    PARK AND PAGE (Cont’d)
    Older 384i Systems (Cont’d)
    To pick up your Park and Page:
    1. At keyset, press idle CALL key.
    OR
    At single line set, lift handset.
    2. Dial **.
    3. Dial the number of the announced extension.
    You connect to the waiting call.
    To cancel your Park and Page:
    1. At keyset, press idle CALL key.
    OR
    At single line set, lift handset.
    2. Dial *20.
    3. Press SPK to hang up.
    AUTOMATED ATTENDANT
    The review the phone numbers left on your display by the Automated Attendant:
    1. Press idle CALL key.
    2. Dial 143.
    3. To scroll through the list of numbers left on your display, press VOL
     or VOL
    .
    OR
    To erase the displayed number, dial 3 (for E
    rase).
    OR
    To automatically dial out the displayed number, dial 2 (for C
    all).
    The erases the number from the display after it dials out.
    TIME, DATE AND STATION NUMBER CHECK
    To check the extension number of any keyset:
    1. Do not lift the handset or press idle CALL key.
    2. Dial 6 for extension N
    umber.
    To check the system time and date from any keyset extension:
    1. Do not lift the handset or press idle CALL key.
    2. Dial 8 for T
    ime and date.
    To hear the date in 384i with system software prior to 3.06.02, see the procedure below.
    (Older 384i Systems)
    To check the system date from any keyset extension:
    1. Do not lift the handset or press idle CALL key.
    2. Dial 3 for D
    ate.
    Features N-Z
    Voice Announce Unit 
    92000SWG08   Issue 1-0FEATURES   583 
    						
    							Operation (Cont’d)
    900 PREAMBLE
    To answer a 900 Preamble call:
    1. Answer the ringing call.
    The line key turns solid red as the system plays the preamble to the caller.
    2. When you hear two beeps and the line key turns green, converse with the caller.
    Features N-Z
    Voice Announce Unit 
    584   FEATURES92000SWG08   Issue 1-0 
    						
    							Voice Mail
    Description
     124i Available 384i Available
    - COS control over the reminder
    message requires Base 2.13,
    EXCPRU 2.18 or higher.- COS control over the reminder
    message and requires system
    software 3.04 or higher.
    Changing the DTMF tone detection
    criteria requires Base 2.13, EXCPRU
    2.18 or higher.Changing the DTMF tone detection
    criteria setup requires system
    software 3.04 or higher.
    - To accomodate customer-provided
    pagers, Base 2.13 and EXCPRU
    2.18 or higher can accept Park and
    Page strings containing any valid
    DTMF digits.- To accomodate customer-provided
    pagers, system software 3.05.09 and
    higher can accept Park and Page
    strings containing any valid DTMF
    digits.
    - In Base 2.13, EXCPRU 2.18 or
    higher, a line key changes from red
    to green when an AME users presses
    CALL1 to intercept the call.- In system software 3.06.02 or higher,
    a line key changes from red to green
    when an AME users presses CALL1
    to intercept the call.
    - Voice Mail Caller ID with
    ANI/DNIS requires EXCPRU
    version 2.18 or higher.- Voice Mail Caller ID with
    ANI/DNIS requires system software
    3.06.14 or higher.
    - Message Center Mailbox requires
    Base and EXCPRU 4.02 or higher.- Message Center Mailbox requires
    system software 3.07.10.
    - Voice Mail key flashes red when
    there are messages waiting.- In system software 3.07.10 and
    higher, Voice Mail key flashes green
    when subscriber mailbox has
    messages waiting.
    - Year 2000 Compliance not available. - Year 2000 Compliance requires system
    software 3.07.25 or higher. Consult
    your Sales Representative for applicable
    NVM-Series Voice Mail software.
    The system is fully compatible with Nitsuko’s NVM-Series Voice Mail with Automated Attendant Systems.
    These systems provide telephone users with comprehensive Voice Mail and Automated Attendant features. Voice
    Mail ends the frustration and cost of missed calls, inaccurate written messages and telephone tag.  This frees a
    company’s busy receptionists and secretaries for more productive work.
    Automated Attendant automatically answers the system’s incoming calls.  After listening to a customized mes-
    sage, an outside caller can dial a system extension or use Voice Mail. 
    Integrated Voice Mail enhances the telephone system with the following features:
    •Call Forwarding to Voice Mail
    An extension user can forward their calls to Voice Mail.  Once forwarded, calls to the extension connect
    to that extension’s mailbox.  The caller can leave a message in the mailbox instead of calling back later.
    Forwarding can occur for all calls immediately, for unanswered calls or only when the extension is busy.
    When a user transfers a call to an extension forwarded to Voice Mail, the call waits for the Delayed Call
    Forwarding time before routing to the called extension’s mailbox. This gives the transferring party the op-
    tion of retrieving the call instead of having it go directly to the mailbox.
    Features N-Z
    Voice Mail
    92000SWG08   Issue 1-0FEATURES   585 
    						
    							Description (Cont’d)
    •Leaving a Message
    Voice Mail lets a keyset extension user easily leave a message at an extension that is unanswered, busy or
    in Do Not Disturb. The caller just presses their Voice Mail key to leave a message in the called exten-
    sion’s mailbox. There is no need to call back later. A VAU announcement can periodically remind users
    that they messages waiting to which they have not responded.
    •Transferring to Voice Mail
    By using Transfer to Voice Mail, a keyset extension user can Transfer a call to the user’s own or a co-
    worker’s mailbox. After the Transfer goes through, the caller can leave a message in the mailbox. 
    •Conversation Record
    While on a call, an extension user can have Voice Mail record the conversation.  The keyset user just
    presses the Voice Mail Record key; the ESL user dials a code.  Once recorded, the Voice Messaging Sys-
    tem stores the conversation as a new message in the user’s mailbox.  After calling their mailbox, a user
    can save, edit or delete the recorded conversation.
    •Personal Answering Machine Emulation
    A keyset user can have their idle extension emulate a personal answering machine. This lets Voice Mail
    screen their calls, just like their answering machine at home. If activated, the extension’s incoming calls
    route to the user’s subscriber mailbox. Once the mailbox answers, the user hears two alert tones followed
    by the caller’s incoming message. The keyset user can then:
    - Let the call go through to their mailbox
    - Intercept the call before it goes to their mailbox
    - Reject the call before it goes to their mailbox 
    •Voice Mail Overflow
    If Voice Mail automatically answers trunks, Voice Mail Overflow can reroute those trunks to other extensions
    when all Voice Mail ports are busy. During periods of high traffic, this prevents the outside calls from ringing
    Voice Mail for an inordinate amount of time. There are two types of Voice Mail Overflow: Immediate and De-
    layed. With immediate overflow, calls immediately reroute to other extensions when all Voice Mail ports are
    busy. With delayed overflow, calls reroute after a preset interval. Without any type of overflow, the outside
    calls ring Voice Mail until a port becomes available or the outside caller hangs up.
    •Voice Mail Caller ID
    NVM-Series Voice Mail can use ANI/DNIS information to identify the outside caller that left a message
    in a user’s mailbox. When the message recipient presses TI
     after hearing a message, they hear the time
    the message was sent and the outside telephone number of the message sender. Refer to ANI/DNIS Com-
    patibility on page 484 for more information on setting up this feature.
    •Message Center Mailbox
    A Message Center Mailbox is a mailbox shared by more than one extension. Any keyset that has a Mes-
    sage Center Key for the shared mailbox can:
    - Listen to the messages stored in the shared mailbox.
    - Transfer calls to the shared mailbox.
    - Use many other Voice Mail features previously available only at an extension’s individual mailbox.
    A Message Center Mailbox helps co-workers that work together closely — such as members of the same
    Department Hunt Group or ACD Group. For example, an ACD Group Supervisor can send important
    messages to the shared Message Center Mailbox, to which any ACD Group member can respond when
    time allows. Each ACD AGent’s Message Center Key flashes (red) when messages are waiting. (The Mes-
    sage Center Mailbox can be a mailbox for an installed, uninstalled or virtual extension.)
    Features N-Z
    Voice Mail
    586   FEATURES92000SWG08   Issue 1-0 
    						
    							Description (Cont’d)
    Conditions
    (A.) Voice Mail requires ASTU PCBs and a customer-provided ring generator or 2-OPX Modules. Refer to
    the system Hardware Manual for details on ring generator specifications and installation.
    (B.) The periodic reminder message requires a Voice Announce Unit (VAU) Module.
    (C.) When upgrading to 384i 3.07.10 or higher from an older version, be sure to check the Voice Mail key pro-
    gramming for proper data entry and operation.
    Default Setting
    Disabled.
    Features N-Z
    Voice Mail
    92000SWG08   Issue 1-0FEATURES   587 
    						
    							Programming
    Start
    (384i Only) In 0005,
    assign circuit type 3 to
    each Voice Mail port.
    In 1017, assign single
    line (ASTU) ports as
    Voice Mail ports.In 1001 Item 5 (Terminal
    Type), set all Voice Mail
    ports as type 1.(384i Only) In 0303,
    reserve at least one
    CDTU block for DTMF
    reception (type 1).
    In 0516, program
    the Voice Mail
    Master Number.
    In 0406 Item 57, make sure
    all extensions that will use
    Voice Mail have Continued
    Dialing enabled (1).
     Should reminder message
    periodically play when user
    has a message to which
    they have not responded?
    In 0419 Item 3,
    enter 1.
    In 0419 Item 3,
    enter 0.
    In 1005, assign
    Class of Service
    to extensions.
    Does your system
    have 384i system
    software 3.07.10
    or higher?In 1006, assign a Voice
    Mail key (code 1059) for
    each extension that will
    use Voice Mail.
    Continued
    on next
    page.
    In 1006, assign a Voice Mail key (code
    1059) followed by:
    - Your own extension number if you are
    setting up your own Voice Mail key.
    - A virtual extension number if you are
    setting up a Message Center key for a
    virtual extension.
    - A co-workers extension number if you
    are setting up a Message Center key
    for an installed extension.
    - An uninstalled extensions number if
    you are setting up a Message Center
    key for an uninstalled extension.
    No
    NoYes
    Normally, use a number outside
    the extension numbering range
    (e.g., 500. Do not use 1, 8, or 9
    as the first digit.
    Make sure VAU
    Module is installed.Yes
    Features N-Z
    Voice Mail
    588   FEATURES92000SWG08   Issue 1-0 
    						
    							Programming (Cont’d)
    Continued
    from
    previous
    page.
    Should keyset have
    Conversation
    Record capability?In 1006, assign a
    Conversation Record
    key (code 1060).
    Should DSL set have
    Conversation Record
    capability?In 0401 Item 18,
    enter 1.
    Is the interval between
    Conversation Record
    alerts (30 seconds)
    acceptable?In 0405 Item 65, set the
    interval between the
    Conversation Record alerts.
    Is the criteria for DTMF
    dial, ringback and busy
    tones correct?Check the settings in
    0116 Items 1-10 and
    19-32.
    Does the system wait an
    adequate time (normally
    10 seconds) before
    forwarding a transferred
    call to Voice Mail?In 0405 Item 1 (Delayed
    Call Forwarding Time),
    change the value as
    required.
    Continued
    on next
    page.
    Yes
    No
    Yes
    No
    No
    Yes
    No
    Yes
    No
    Yes
    Features N-Z
    Voice Mail
    92000SWG08   Issue 1-0FEATURES   589 
    						
    							Programming (Cont’d)
    Continued
    from
    previous
    page.Should the Voice Mail
    (Automated Attendant)
    automatically answer
    trunks?In 0901 Items 14-17,
    program each trunk that
    should ring into Auto
    Attendant as type 4
    (Direct Inward Line).
    In 0917, assign each
    trunk to a Voice Mail port.
    Should a trunk ring
    another idle Voice Mail
    port when its assigned
    port is busy?In 1003, program all
    Voice Mail ports into
    the same Extension
    (Department) Group.
    Should system have
    Voice Mail Overflow?In 0910, assign the Voice
    Mail DILs to a Ring Group.
    In 0909, assign extensions
    to the Ring Group
    programmed in 0910. Enter
    1 to enable ringing.
    Should Voice Mail
    Overflow be Delayed
    or Immediate?In 0401 Item 23,
    enter 1.In 0401 Item 23,
    enter 0.
    In 0405 Item 62, set the DIL
    No Answer Recall Time.In 0919, enter the Ring
    Group that Delayed Voice
    Mail Overflow should ring.
    See also 0909 and 0910.
    Continued
    on next
    page.
    Yes
    Yes
    No
    Yes
    DelayedImmediate
    Continued
    on next
    page.
    No
    No
    In 0919, enter the Ring Group
    that Immediate Voice Mail
    Overflow should ring. See also
    0909 and 0910.
    Features N-Z
    Voice Mail
    590   FEATURES92000SWG08   Issue 1-0 
    						
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