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Nitsuko 124i/384i Software Manual

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    Page
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    							Programming (Cont’d)
    Department Calling with Overflow Message
    No YesNo
    YesNoYes NoYesCall routes to overflow
    destination or disconnects -
    as determined by other DISA
    programming.Has DISA No Answer
    Time expired (0405
    Item 35)?
    Caller hears VAU message,
    Please hold on. . .
    Caller hears ringback until
    timer expires.Has DISA Overflow
    Message Timer (0414
    Item 4) expired?
    Is an extension in the dialed
    Department Calling Group
    available?
    System plays ringback to caller and starts DISA
    Overflow Message Timer (0414 Item 4).
    Stop
    Call routes to available
    extension in Deparment
    Calling Group.
    Is an extension in the dialed
    Department Calling Group
    available?
    DISA No Answer Timer
    starts (0405 Item 35).
    DISA Call rings in, caller dials
    DISA password and destination
    Department Calling Group.
    Start
    Features D-M
    Direct Inward System Access (DISA)
    92000SWG08   Issue 1-0FEATURES   251 
    						
    							Programming (Cont’d)
    ➣
    0116 - Tone Detection Setup
    Use Items 1-10 to set the criteria for DTMF tones for inbound DTMF DISA calls.
    ➣ 0117 - Trunk CODEC Gain Type Settings
    Customize the CODEC gain types (transmit and receive levels) for DISA trunks. Use 0901 Item 3 to as-
    sign gain types to trunk circuits.
    ➣(384i Only) 0303 - DTMF and Dial Tone Detection Circuit Setup
    Reserve at least one CDTU DTMF receiver for analog trunks DTMF reception (entry 2).
    •Use the following as a guide when allocating DTMF receivers (i.e., DTU blocks):
    - In light traffic sites, allocate one DTMF receiver for every 10 devices that use them.
    - In heavy traffic sites, allocate one DTMF receiver for every five devices that use them.
    ➣0405 - System Timers (Part A), Item 17: DTMF Receiver Active Time
    After answering the call, the system attaches a DTMF receiver to the DISA trunk for this interval (0-
    64800 seconds).
    ➣0405 - System Timers (Part A), Item 34: DISA Dial Tone Time
    After answering the DISA trunk, the system waits this interval (0-64800 seconds) for the caller to dial
    the first digit of the password. If the caller fails to dial within this interval, the system drops the call.
    ➣0405 - System Timers (Part A), Item 35, DISA No Answer Time
    A DISA caller can ring an extension for this interval (0-64800 seconds) before the system sets the call as
    a Ring No Answer. After this interval expires, the call follows the programmed Ring No Answer routing
    (see Program 1802 below).
    ➣0405 - System Timers (Part A), Item 75: DISA Internal Paging Time
    This is the maximum length of an Internal Page placed by a DISA caller.  If the Page continues longer
    than this interval (0-64800 seconds), the system terminates the DISA call. 
    ➣0405 - System Timers (Part A), Item 76: DISA External Paging Time
    This is the maximum length of an External Page placed by a DISA caller. If the Page continues longer
    than this interval (0-64800 seconds), the system terminates the DISA call.
    ➣0412 - DISA Class of Service Options
    Enable (1) or disable (0) the following options for each DISA Class of Service (1-16 in 384i, 1-10 in 124i):
    •Trunk Group Routing/ARS Access (Item 2)
    •Trunk Group Access (Item 3)
    •Common Abbreviated Dialing (Item 4)
    •Operator Calling (Item 5)
    •Internal Paging (Item 6)
    •External Paging (Item 7)
    •Direct Trunk Access (Item 8)
    ➣0414 - System Timers (Part B), Item 3: DISA Busy Tone Interval
    If a DISA caller dials a busy extension (and Program 1803 Item 2 = 0), the system plays busy tone for
    this interval before disconnecting.
    ➣0414 - System Timers (Part B), Item 4: VAU ACD Overflow Message Delay Time (T1)
    This timer sets how often the overflow voice prompt repeats while a DISA caller waits for an extension
    in a busy Department Calling Group to become free.
    ➣0901 - Basic Trunk Port Setup (Part A), Item 3: CODEC Gain Type
    Select the CODEC Gain Type (1-5) for each DISA trunk. Customize the CODEC Gain Type transmit and
    receive levels in 0117.
    ➣0901 - Basic Trunk Port Setup (Part A), Items 14-17: Trunk Service Type
    For DISA operation, set the trunk service type to 02.  You can have a different service type for each Night
    Service mode.
    ➣0901 - Basic Trunk Port Setup (Part A), Item 31: Loop Supervision
    If DISA caller can place outgoing calls through the system (see Program 0412), enable loop supervision
    (1) for the DISA trunk.  If DISA caller cannot use the system’s trunks for outgoing calls,  enter 0 to dis-
    able loop supervision.
    ➣0909 - Extension Ring Group Assignment
    Assign the extensions that should receive the overflow (0=trunks don’t ring [just flash line keys],
    1=trunks ring).
    Features D-M
    Direct Inward System Access (DISA)
    252   FEATURES92000SWG08  Issue 1-0 
    						
    							Programming (Cont’d)
    ➣
    1801 - DISA Password
    For each DISA user, set the 6-digit password and DISA Class of Service for each user. In 384i, there are
    15 users per Tenant Group, with one password and DISA Class of Service (1-15) for each user.  This al-
    lows for up to 60 assignments. In 124i, there are 15 users with one password and one DISA Class of Serv-
    ice assignment (1-10) for each user.  The DISA Class of Service cannot be 0. You cannot use Programs
    0406 and 1005 to assign Class of Service to DISA trunks.
    ➣1802 - DID and DISA Operating Modes
    Set the operating mode of each DISA trunk.  This sets what happens to the call when the DISA caller doesn’t
    dial (Item 1), calls a busy or unanswered extension (Item 2) , dial incorrectly (Item  3).  The call can either dis-
    connect (0) or Transfer to an alternate destination (1).  Set the alternate destination in program 1803.
    ➣1803 - DID and DISA Transfer Destination
    If you set a DISA trunk’s operating mode at 1, use this program to assign the transfer destination.  You
    make a different entry for each Night Service mode. The destination can be a Ring Group (1-127 in
    384i, 1-15 in 124i), Voice Mail (128 in 384i, 16 in 124i) or the VAU Automated Attendant (127 in
    384i only).
    ➣1811 - DISA Route
    Use this program to assign the Trunk Group Route (1-64 in 384i, 1-36 in 124i) chosen when a user
    places a DISA call into the system and dials 9.  Set Trunk Group Routing in Program 0906. If the system
    has ARS, dialing 9 accesses ARS. The route chosen is based on the DISA Class of Service, which is de-
    termined by the password the caller dials.
    ➣1812 - DISA Toll Restriction Level
    If the system uses Toll Restriction, enter a Toll Restriction Class (1-15 in 384i, 1-8 in 124i) for each
    DISA user (1-15). The system uses the Toll Restriction Class you enter in Program 0701. The Toll Re-
    striction Class assigned to a DISA call is based on the DISA Class of Service, which is determined by the
    password the caller dials. You cannot use Program 1004 to assign Toll Restriction to DISA trunks.
    ➣1813 - Alternate Trunk Route for DISA Calls
    Assign the trunk route that DISA Caller’s access if they dial the Alternate Trunk Route Access Code. Re-
    fer to Central Office Calls, Placing for more on setting up Alternate Trunk Route Access.
    ➣2205 - OPA Message Assignment
    If the Transfer Destination set in Program 1803 is 127, use this program to assign the VAU message (1-
    16) that should play when the VAU Automated Attendant answers.
    Related Features
    Automatic Route Selection
    In a system with ARS enabled:
    When a DISA caller dials 9 for an outside call (if allowed), the system routes the call via ARS.
    In a system with ARS disabled:
    When a DISA caller dials 9 for an outside call (if allowed), the system uses the routes programmed for
    Trunk Group Routing.
    Direct Inward Dialing (DID)
    Direct Inward Dialing also allows outside callers to directly access system extensions.
    Voice Announce Unit
    Department Calling with Overflow Message requires a VAU Module.
    Features D-M
    Direct Inward System Access (DISA)
    92000SWG08   Issue 1-0FEATURES   253 
    						
    							Operation
    To place a DISA call into the system (from any 2500 type telephone):
    1. Dial the telephone number that rings the DISA trunk.
    2. Wait for the DISA trunk to automatically answer with a unique dial tone.
    3. Dial the 6-digit DISA password (access code).
    4. Wait for a second unique dial tone.
    5. Dial an extension (300-556).
    OR
    Dial 9 for Trunk Group Routing or ARS.
    OR
    Dial Alternate Trunk Route Access Code (if enabled).
    OR
    Dial 804 + a trunk group number (1-128 in 384i, 1-16 in 124i) for an outside call.
    OR
    Dial #9 + a trunk number (1-128 in 384i, 1-52 in 124i) for an outside call.
    OR
    Dial #2 + Common Abbreviated Dialing bin number. 
    OR
    Dial 0 for the operator.
    OR
    Dial 801 + an Internal Paging Zone number (1-9 or 01-32, 0 or 00 for All Call).
    OR
    Dial 803 + an External Paging Zone number (1-8 or 0 for All Call).
    Features D-M
    Direct Inward System Access (DISA)
    254   FEATURES92000SWG08  Issue 1-0 
    						
    							Direct Station Selection (DSS) Console
    Description
     124i Av a i l a b l e 384i Available
    - Eight consoles maximum (two
    maximum per extension).- 32 consoles maximum (four
    maximum per extension.
    - Storing additional digits after a Service
    Code requires system software Base
    2.13 or EXCPRU 2.18 or higher.- Storing additional digits after a
    Service Code requires system
    software 3.06/14 or higher.
    - DSS Console flash rates may be
    customized in Base 4.02 or
    EXCPRU 4.20 or higher.- DSS Console flash rates may be
    customized in system software
    3.07.14 or higher.
    The DSS Console (P/N 92255) gives a keyset user a Busy Lamp Field (BLF) and one-button access to exten-
    sions, trunks and system features. This saves time for users that do a lot of call processing (e.g., operators or dis-
    patchers). The DSS Console simplifies:
    •Calling extensions and Door Boxes
    •Placing, answering and transferring 
    outside calls
    •Making an External or Internal Page
    •Switching the Night Service mode
    •Activating DSS Console Alternate 
    Answer
    The DSS Console also provides DSS 
    Console Alternate Answer. This lets a 
    keyset user with a DSS Console quickly 
    reroute their calls to a co-worker. When the
    user places their console off-duty (by pressing the 
    ALT. key), their calls route automatically to the programmed
    co-worker.
     
    You can also program the DSS Console keys to store Service Codes and Programmable Feature Key codes (up
    to four digits long). This provides the DSS Console user with many of the features available on One-Touch and
    Programmable Feature Keys. The DSS Console keys can optionally store additional associated digits after the
    Service Code. For example, storing 8041 under a DSS Console key accesses Trunk Group 1 when the console
    user presses the key.
    The system allows a specific number of extensions to have DSS Consoles. These are called the DSS Console In-
    stallations. In 384i, each installation can have up to four consoles. In 124i, each installation can have up to two
    consoles. (These are termed the DSS Console Connections.) The maximum number of DSS Consoles allowed in
    384i is 32 (8 console installations x 4 consoles maximum per extension). The maximum allowed in 124i is eight
    (4 console installations x 2 consoles maximum per extension). Refer to the chart below. If an extension has more
    than one DSS Console, each additional console requires a separate power supply.
    DSS Console Capacities
    System Console Installations Max. per Extension
    384i
    84
    124i42
    92000 - 116
    Features D-M
    Direct Station Selection (DSS) Console
    92000SWG08   Issue 1-0FEATURES   255 
    						
    							Description (Cont’d)
    Conditions
    If a 384i extension has four DSS Consoles connected, program one of the consoles for Direct Line Selection
    (i.e., placing and answering outside calls). In 124i, press EXT.2 to access Direct Line Selection.
    Default Setting
    Disabled.
    Features D-M
    Direct Station Selection (DSS) Console
    256   FEATURES92000SWG08  Issue 1-0 
    						
    							Programming
    Start
    In 1101, assign DSS
    Consoles to extensions.DSS number corresponds to console
    installation number. There are eight
    installations - with up to three consoles
    connected at each installation.
    Is DSS Console for
    extensions or trunks?In 1102, select DSS
    Console range 4. (Skip
    to next step in 124i.)In 1102, select DSS
    Console range 1-3. (Skip
    to next step in 124i.)TrunksExtensions
    Do you want to
    customize the DSS
    Consoles keys for
    trunks?Do you want to
    customize the DSS
    Consoles keys for
    extensions?
    In 1103, enter
    extension, Service
    Code or function.
    Yes
    In 1106, enter trunk
    number for each key.
    Yes
    Does console use
    Alternate Answering?In 1104, select
    alternate destinations
    console number.
    Yes
    In 1104, select 0 for
    the alternate
    destination.
    No
    A (Go to B
    on next
    page)
    Do you want to
    customize the DSS
    Console flash rates?In 1107, assign flash
    rates to DSS Console
    functions.
    Yes
    No
    NoNo
    Features D-M
    Direct Station Selection (DSS) Console
    92000SWG08   Issue 1-0FEATURES   257 
    						
    							Programming (Cont’d)
    NoYes No
    In 1005, assign
    Class of Service to
    extensions.
    In 0406 Item 28,
    enter 0.In 0406 Item 28,
    enter 1.Should the console
    be able to use
    Alternate Answer?NoYes NoYes Yes
    Stop
    Refer to Door Box
    feature for
    programming details.Do you want
    user to call
    Door Boxes?
    Refer to Paging, External and
    Paging, Internal features for
    programming details.Do you want user to
    make External and
    Internal Paging?
    Refer to Night Service
    feature for
    programming details.Do you want user to
    change Night Service
    mode?
    B
    (From A on
    previous page)
    Features D-M
    Direct Station Selection (DSS) Console
    258   FEATURES92000SWG08  Issue 1-0 
    						
    							Programming (Cont’d)
    ➣
    0401 - Tenant Group Options, Part A, Item 20: BLF Control and 
    0406 - COS Options, Item 6: Automatic Off Hook Signaling
    Programs 0401 Item 20 and 0406 Item 6 set the conditions under which a Hotline, Reverse Voice Over or
    DSS Console key indicates that an extension is busy.  With condition 1 in the following chart, the BLF
    LED is on only when both extension line appearances are busy.  In conditions 2-4, the BLF LED is on
    when one line appearance is busy.
    Program 0406:
     Item 6Program 0401: 
    Item 20BLF 1
    Status Busy
    Status
    11 0 Off No
    21 1 On Yes
    30 0 On Yes
    40 1 On Yes
    1 BLF is on for extension receiving a voice announced Intercom call.
    ➣0406 - COS Options, Item  28: DSS Console Alternate Answer
    In an extension’s COS, enable (1) or disable (0) the extension’s ability to use DSS Console Alternate Answer.
    ➣1005 - Class of Service
    Assign Class of Service (1-15) to extensions.
    ➣1101 - DSS Console Extension Assignment
    Designate the DSS Console installations (i.e., the extensions that have DSS Consoles connected to them).
    ➣(384i Only) 1102 - DSS Console Key Range
    For each connection at each console installation, designate the range of the DSS Console’s keys: 1 (exten-
    sion ports 1-200), 2 (extension ports 201-400), 3 (extension ports 401-600) or 4 (DLS).
    ➣1103 - DSS Console Key Assignment
    Customize DSS Console keys to function as DSS keys, function keys and Service Code keys.
    ➣1104 - DSS Console Alternate Answering
    If the console should have Alternate Answering, use this program to assign the Alternate Answering Destination.
    ➣1106 - Direct Line Selection
    If a DSS Console has program 1102 set for option 4 (DLS), use this program to assign trunks to DSS
    Console keys.
    ➣1107 - DSS Lamp Table
    If required, use this program to customize the DSS Console flash rates. Also see the chart on page 55.
    Features D-M
    Direct Station Selection (DSS) Console
    92000SWG08   Issue 1-0FEATURES   259 
    						
    							Related Features
    Central Office Calls, Answering and Placing
    A DSS Console can have line keys for placing and answering calls.
    Door Box
    The DSS Console provides one-touch calling and a Busy Lamp Field for Door Boxes.  Refer to the Door
    Box Feature when programming Door Boxes.
    Night Service
    The DSS Console provides one-touch Night Service switching. Refer to the Night Service feature when
    programming Night Service options.
    One-Touch Calling
    Like a One-Touch Key, a user can have DSS Console keys for Direct Station Selection, Trunk Calling
    and Service Code access.
    Paging, External and Internal
    The DSS Console provides one-touch External and Internal Page zone access.  Refer the External Paging
    and Internal Paging features when programming Paging.
    Programmable Function Keys
    A DSS Console can have any of the functions of a Programmable Function key.
    Features D-M
    Direct Station Selection (DSS) Console
    260   FEATURES92000SWG08  Issue 1-0 
    						
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