Nitsuko 124i/384i Software Manual
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Programming (Cont’d) Department Calling with Overflow Message No YesNo YesNoYes NoYesCall routes to overflow destination or disconnects - as determined by other DISA programming.Has DISA No Answer Time expired (0405 Item 35)? Caller hears VAU message, Please hold on. . . Caller hears ringback until timer expires.Has DISA Overflow Message Timer (0414 Item 4) expired? Is an extension in the dialed Department Calling Group available? System plays ringback to caller and starts DISA Overflow Message Timer (0414 Item 4). Stop Call routes to available extension in Deparment Calling Group. Is an extension in the dialed Department Calling Group available? DISA No Answer Timer starts (0405 Item 35). DISA Call rings in, caller dials DISA password and destination Department Calling Group. Start Features D-M Direct Inward System Access (DISA) 92000SWG08 Issue 1-0FEATURES 251
Programming (Cont’d) ➣ 0116 - Tone Detection Setup Use Items 1-10 to set the criteria for DTMF tones for inbound DTMF DISA calls. ➣ 0117 - Trunk CODEC Gain Type Settings Customize the CODEC gain types (transmit and receive levels) for DISA trunks. Use 0901 Item 3 to as- sign gain types to trunk circuits. ➣(384i Only) 0303 - DTMF and Dial Tone Detection Circuit Setup Reserve at least one CDTU DTMF receiver for analog trunks DTMF reception (entry 2). •Use the following as a guide when allocating DTMF receivers (i.e., DTU blocks): - In light traffic sites, allocate one DTMF receiver for every 10 devices that use them. - In heavy traffic sites, allocate one DTMF receiver for every five devices that use them. ➣0405 - System Timers (Part A), Item 17: DTMF Receiver Active Time After answering the call, the system attaches a DTMF receiver to the DISA trunk for this interval (0- 64800 seconds). ➣0405 - System Timers (Part A), Item 34: DISA Dial Tone Time After answering the DISA trunk, the system waits this interval (0-64800 seconds) for the caller to dial the first digit of the password. If the caller fails to dial within this interval, the system drops the call. ➣0405 - System Timers (Part A), Item 35, DISA No Answer Time A DISA caller can ring an extension for this interval (0-64800 seconds) before the system sets the call as a Ring No Answer. After this interval expires, the call follows the programmed Ring No Answer routing (see Program 1802 below). ➣0405 - System Timers (Part A), Item 75: DISA Internal Paging Time This is the maximum length of an Internal Page placed by a DISA caller. If the Page continues longer than this interval (0-64800 seconds), the system terminates the DISA call. ➣0405 - System Timers (Part A), Item 76: DISA External Paging Time This is the maximum length of an External Page placed by a DISA caller. If the Page continues longer than this interval (0-64800 seconds), the system terminates the DISA call. ➣0412 - DISA Class of Service Options Enable (1) or disable (0) the following options for each DISA Class of Service (1-16 in 384i, 1-10 in 124i): •Trunk Group Routing/ARS Access (Item 2) •Trunk Group Access (Item 3) •Common Abbreviated Dialing (Item 4) •Operator Calling (Item 5) •Internal Paging (Item 6) •External Paging (Item 7) •Direct Trunk Access (Item 8) ➣0414 - System Timers (Part B), Item 3: DISA Busy Tone Interval If a DISA caller dials a busy extension (and Program 1803 Item 2 = 0), the system plays busy tone for this interval before disconnecting. ➣0414 - System Timers (Part B), Item 4: VAU ACD Overflow Message Delay Time (T1) This timer sets how often the overflow voice prompt repeats while a DISA caller waits for an extension in a busy Department Calling Group to become free. ➣0901 - Basic Trunk Port Setup (Part A), Item 3: CODEC Gain Type Select the CODEC Gain Type (1-5) for each DISA trunk. Customize the CODEC Gain Type transmit and receive levels in 0117. ➣0901 - Basic Trunk Port Setup (Part A), Items 14-17: Trunk Service Type For DISA operation, set the trunk service type to 02. You can have a different service type for each Night Service mode. ➣0901 - Basic Trunk Port Setup (Part A), Item 31: Loop Supervision If DISA caller can place outgoing calls through the system (see Program 0412), enable loop supervision (1) for the DISA trunk. If DISA caller cannot use the system’s trunks for outgoing calls, enter 0 to dis- able loop supervision. ➣0909 - Extension Ring Group Assignment Assign the extensions that should receive the overflow (0=trunks don’t ring [just flash line keys], 1=trunks ring). Features D-M Direct Inward System Access (DISA) 252 FEATURES92000SWG08 Issue 1-0
Programming (Cont’d) ➣ 1801 - DISA Password For each DISA user, set the 6-digit password and DISA Class of Service for each user. In 384i, there are 15 users per Tenant Group, with one password and DISA Class of Service (1-15) for each user. This al- lows for up to 60 assignments. In 124i, there are 15 users with one password and one DISA Class of Serv- ice assignment (1-10) for each user. The DISA Class of Service cannot be 0. You cannot use Programs 0406 and 1005 to assign Class of Service to DISA trunks. ➣1802 - DID and DISA Operating Modes Set the operating mode of each DISA trunk. This sets what happens to the call when the DISA caller doesn’t dial (Item 1), calls a busy or unanswered extension (Item 2) , dial incorrectly (Item 3). The call can either dis- connect (0) or Transfer to an alternate destination (1). Set the alternate destination in program 1803. ➣1803 - DID and DISA Transfer Destination If you set a DISA trunk’s operating mode at 1, use this program to assign the transfer destination. You make a different entry for each Night Service mode. The destination can be a Ring Group (1-127 in 384i, 1-15 in 124i), Voice Mail (128 in 384i, 16 in 124i) or the VAU Automated Attendant (127 in 384i only). ➣1811 - DISA Route Use this program to assign the Trunk Group Route (1-64 in 384i, 1-36 in 124i) chosen when a user places a DISA call into the system and dials 9. Set Trunk Group Routing in Program 0906. If the system has ARS, dialing 9 accesses ARS. The route chosen is based on the DISA Class of Service, which is de- termined by the password the caller dials. ➣1812 - DISA Toll Restriction Level If the system uses Toll Restriction, enter a Toll Restriction Class (1-15 in 384i, 1-8 in 124i) for each DISA user (1-15). The system uses the Toll Restriction Class you enter in Program 0701. The Toll Re- striction Class assigned to a DISA call is based on the DISA Class of Service, which is determined by the password the caller dials. You cannot use Program 1004 to assign Toll Restriction to DISA trunks. ➣1813 - Alternate Trunk Route for DISA Calls Assign the trunk route that DISA Caller’s access if they dial the Alternate Trunk Route Access Code. Re- fer to Central Office Calls, Placing for more on setting up Alternate Trunk Route Access. ➣2205 - OPA Message Assignment If the Transfer Destination set in Program 1803 is 127, use this program to assign the VAU message (1- 16) that should play when the VAU Automated Attendant answers. Related Features Automatic Route Selection In a system with ARS enabled: When a DISA caller dials 9 for an outside call (if allowed), the system routes the call via ARS. In a system with ARS disabled: When a DISA caller dials 9 for an outside call (if allowed), the system uses the routes programmed for Trunk Group Routing. Direct Inward Dialing (DID) Direct Inward Dialing also allows outside callers to directly access system extensions. Voice Announce Unit Department Calling with Overflow Message requires a VAU Module. Features D-M Direct Inward System Access (DISA) 92000SWG08 Issue 1-0FEATURES 253
Operation To place a DISA call into the system (from any 2500 type telephone): 1. Dial the telephone number that rings the DISA trunk. 2. Wait for the DISA trunk to automatically answer with a unique dial tone. 3. Dial the 6-digit DISA password (access code). 4. Wait for a second unique dial tone. 5. Dial an extension (300-556). OR Dial 9 for Trunk Group Routing or ARS. OR Dial Alternate Trunk Route Access Code (if enabled). OR Dial 804 + a trunk group number (1-128 in 384i, 1-16 in 124i) for an outside call. OR Dial #9 + a trunk number (1-128 in 384i, 1-52 in 124i) for an outside call. OR Dial #2 + Common Abbreviated Dialing bin number. OR Dial 0 for the operator. OR Dial 801 + an Internal Paging Zone number (1-9 or 01-32, 0 or 00 for All Call). OR Dial 803 + an External Paging Zone number (1-8 or 0 for All Call). Features D-M Direct Inward System Access (DISA) 254 FEATURES92000SWG08 Issue 1-0
Direct Station Selection (DSS) Console Description 124i Av a i l a b l e 384i Available - Eight consoles maximum (two maximum per extension).- 32 consoles maximum (four maximum per extension. - Storing additional digits after a Service Code requires system software Base 2.13 or EXCPRU 2.18 or higher.- Storing additional digits after a Service Code requires system software 3.06/14 or higher. - DSS Console flash rates may be customized in Base 4.02 or EXCPRU 4.20 or higher.- DSS Console flash rates may be customized in system software 3.07.14 or higher. The DSS Console (P/N 92255) gives a keyset user a Busy Lamp Field (BLF) and one-button access to exten- sions, trunks and system features. This saves time for users that do a lot of call processing (e.g., operators or dis- patchers). The DSS Console simplifies: •Calling extensions and Door Boxes •Placing, answering and transferring outside calls •Making an External or Internal Page •Switching the Night Service mode •Activating DSS Console Alternate Answer The DSS Console also provides DSS Console Alternate Answer. This lets a keyset user with a DSS Console quickly reroute their calls to a co-worker. When the user places their console off-duty (by pressing the ALT. key), their calls route automatically to the programmed co-worker. You can also program the DSS Console keys to store Service Codes and Programmable Feature Key codes (up to four digits long). This provides the DSS Console user with many of the features available on One-Touch and Programmable Feature Keys. The DSS Console keys can optionally store additional associated digits after the Service Code. For example, storing 8041 under a DSS Console key accesses Trunk Group 1 when the console user presses the key. The system allows a specific number of extensions to have DSS Consoles. These are called the DSS Console In- stallations. In 384i, each installation can have up to four consoles. In 124i, each installation can have up to two consoles. (These are termed the DSS Console Connections.) The maximum number of DSS Consoles allowed in 384i is 32 (8 console installations x 4 consoles maximum per extension). The maximum allowed in 124i is eight (4 console installations x 2 consoles maximum per extension). Refer to the chart below. If an extension has more than one DSS Console, each additional console requires a separate power supply. DSS Console Capacities System Console Installations Max. per Extension 384i 84 124i42 92000 - 116 Features D-M Direct Station Selection (DSS) Console 92000SWG08 Issue 1-0FEATURES 255
Description (Cont’d) Conditions If a 384i extension has four DSS Consoles connected, program one of the consoles for Direct Line Selection (i.e., placing and answering outside calls). In 124i, press EXT.2 to access Direct Line Selection. Default Setting Disabled. Features D-M Direct Station Selection (DSS) Console 256 FEATURES92000SWG08 Issue 1-0
Programming Start In 1101, assign DSS Consoles to extensions.DSS number corresponds to console installation number. There are eight installations - with up to three consoles connected at each installation. Is DSS Console for extensions or trunks?In 1102, select DSS Console range 4. (Skip to next step in 124i.)In 1102, select DSS Console range 1-3. (Skip to next step in 124i.)TrunksExtensions Do you want to customize the DSS Consoles keys for trunks?Do you want to customize the DSS Consoles keys for extensions? In 1103, enter extension, Service Code or function. Yes In 1106, enter trunk number for each key. Yes Does console use Alternate Answering?In 1104, select alternate destinations console number. Yes In 1104, select 0 for the alternate destination. No A (Go to B on next page) Do you want to customize the DSS Console flash rates?In 1107, assign flash rates to DSS Console functions. Yes No NoNo Features D-M Direct Station Selection (DSS) Console 92000SWG08 Issue 1-0FEATURES 257
Programming (Cont’d) NoYes No In 1005, assign Class of Service to extensions. In 0406 Item 28, enter 0.In 0406 Item 28, enter 1.Should the console be able to use Alternate Answer?NoYes NoYes Yes Stop Refer to Door Box feature for programming details.Do you want user to call Door Boxes? Refer to Paging, External and Paging, Internal features for programming details.Do you want user to make External and Internal Paging? Refer to Night Service feature for programming details.Do you want user to change Night Service mode? B (From A on previous page) Features D-M Direct Station Selection (DSS) Console 258 FEATURES92000SWG08 Issue 1-0
Programming (Cont’d) ➣ 0401 - Tenant Group Options, Part A, Item 20: BLF Control and 0406 - COS Options, Item 6: Automatic Off Hook Signaling Programs 0401 Item 20 and 0406 Item 6 set the conditions under which a Hotline, Reverse Voice Over or DSS Console key indicates that an extension is busy. With condition 1 in the following chart, the BLF LED is on only when both extension line appearances are busy. In conditions 2-4, the BLF LED is on when one line appearance is busy. Program 0406: Item 6Program 0401: Item 20BLF 1 Status Busy Status 11 0 Off No 21 1 On Yes 30 0 On Yes 40 1 On Yes 1 BLF is on for extension receiving a voice announced Intercom call. ➣0406 - COS Options, Item 28: DSS Console Alternate Answer In an extension’s COS, enable (1) or disable (0) the extension’s ability to use DSS Console Alternate Answer. ➣1005 - Class of Service Assign Class of Service (1-15) to extensions. ➣1101 - DSS Console Extension Assignment Designate the DSS Console installations (i.e., the extensions that have DSS Consoles connected to them). ➣(384i Only) 1102 - DSS Console Key Range For each connection at each console installation, designate the range of the DSS Console’s keys: 1 (exten- sion ports 1-200), 2 (extension ports 201-400), 3 (extension ports 401-600) or 4 (DLS). ➣1103 - DSS Console Key Assignment Customize DSS Console keys to function as DSS keys, function keys and Service Code keys. ➣1104 - DSS Console Alternate Answering If the console should have Alternate Answering, use this program to assign the Alternate Answering Destination. ➣1106 - Direct Line Selection If a DSS Console has program 1102 set for option 4 (DLS), use this program to assign trunks to DSS Console keys. ➣1107 - DSS Lamp Table If required, use this program to customize the DSS Console flash rates. Also see the chart on page 55. Features D-M Direct Station Selection (DSS) Console 92000SWG08 Issue 1-0FEATURES 259
Related Features Central Office Calls, Answering and Placing A DSS Console can have line keys for placing and answering calls. Door Box The DSS Console provides one-touch calling and a Busy Lamp Field for Door Boxes. Refer to the Door Box Feature when programming Door Boxes. Night Service The DSS Console provides one-touch Night Service switching. Refer to the Night Service feature when programming Night Service options. One-Touch Calling Like a One-Touch Key, a user can have DSS Console keys for Direct Station Selection, Trunk Calling and Service Code access. Paging, External and Internal The DSS Console provides one-touch External and Internal Page zone access. Refer the External Paging and Internal Paging features when programming Paging. Programmable Function Keys A DSS Console can have any of the functions of a Programmable Function key. Features D-M Direct Station Selection (DSS) Console 260 FEATURES92000SWG08 Issue 1-0