Nitsuko 124i/384i Software Manual
Have a look at the manual Nitsuko 124i/384i Software Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 57 Nitsuko manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
Section 1 — Features 92000SWG08 Issue 1-0FEATURES 1
Introducing the FeaturesAbout This Manual Section 1 - Features Before Reading This Section This section provides detailed information on the system’s features. If you don’t know what the various features are, review the Table of Contents for this section and the manual’s Index. After reviewing, turn back to this sec- tion for the specifics. Using This Section The features in this section are in alphabetical order, like a dictionary. This section subdivides each feature defi- nition into headings as follows: Description tells what the feature is and describes its benefits. Along with the Description are the Conditions and the Default Setting. Conditions provides the feature’s operational limits (if any). Default Setting outlines how the feature works with the default programming. When initially installed, the system uses the default setting. For specific default settings on each program, refer to the chart at the end of this book. Programming explains the system programming that lets you customize the feature. Some features require programming; other’s don’t. If you decide to customize a feature, use Section 2 to enter the change into the system. Related Features presents the feature interaction. Operation consists of instructions on how to use each feature. Read These Notes Simplifying Keyset Operation with One-Touch Keys... A keyset user can access many features through Service Codes (e.g., Service Code *0 answers a Message Wait- ing from a co-worker). To streamline the operation of their phone, a keyset user can store these codes under One- Touch Keys. This provides one-button operation for almost any feature. To find out more, turn to the One-Touch Calling and One-Touch Serial Operation features. Differences Between Telephone Models... System telephones are available in two models: the 926 series and the 920/922 series. Although the phones work identically, they have different cosmetics. In addition, certain keys are labeled differently or are in different loca- tions. Refer to Figures 1-1 and 1-2 to determine which model telephone you have. The Operation instructions in this section use 926 series key names. Keep the following differences in mind when using 920/922 model tele- phones: Key Labels 926 Series vs. 920/922 Series 926 Series Key 920/922 Series Key Used with this feature ... DIAL DC Abbreviated Dialing CALL 1 and CALL 2 CL 1 & CL 2 Dual Line Appearance FLASH FLSH Flash CONF (TRF) CONF (TRFR) Conference or Transfer VOLUME VOL Volume Control Introducing the Features About This Manual 92000SWG08 Issue 1-0FEATURES 3
Programmable Keys... When reading an instruction using programmable keys, you will see a notation similar to (PGM 1006 or SC 851: 1050). This means that the key requires function code 1050, and you can program this code through Program 1006 or by dialing Service Code 851. Refer to the Programmable Function Keys feature for more information. Using Handsfree... The manual assumes each extension has Automatic Handsfree. This lets a user just press a line key or CALL key to answer or place a call. For extensions without Automatic Handsfree, the user must: •Lift the handset or press SPK for Intercom dial tone •Lift the handset or press SPK, then press a line key for trunk dial tone Introducing the Features About This Manual 4 FEATURES92000SWG08 Issue 1-0
Charts and Illustrations Table 1-1, Abbreviated and Post Dialing Service Codes Abbreviated Service Codes 1 Code Starting with an asterisk (*) Starting with a pound sign (#) For this feature. . . When you are. . . For this feature. . . When you are. . . * (+ ext. no.)Directed Call Pickup Picking up a call ringing or waiting at an extensionSystem Programming Password ProtectionEntering the telephone programming mode #Group Call Pickup Picking up a call ringing an extension in your own pickup groupAccount Codes Entering an Account Code from an SLT 0Message Waiting Answering a Message Waiting requestCentral Office Calls, AnsweringUsing Universal Answer to pick up a call ringing over the paging system 1 (+ Zone 0-8)Paging Making a Combined PageConference Adding a caller to a Conference from an SLT 2 (+ option)Call Forwarding Enabling a Call Forwarding optionAbbreviated Dialing Dialing a Common Abbreviated Dialing number 3 (+ trunk no.)Forced Trunk DisconnectDisconnecting a call in progress on a trunkFlash Flashing a trunk from an SLT 4Call Forwarding, Off Premise, Selectable Display Messaging, Voice Announce UnitSetting up Selectable Display Messaging, Off Premise Call Forwarding or Personal GreetingAbbreviated Dialing Dialing a Group Abbreviated Dialing number 5Automatic Call Distribution (ACD)Logging out of or on to an ACD GroupLast Number Redial Using Last Number Redial 6 (+ orbit)Park Picking up a call parked in a system Park orbit (1-8 or 01-32)Park Parking a call in a system Park orbit (1-8 or 01-32) 7Call Waiting / Camp On Splitting (switching) between calls on an SLTAbbreviated Dialing Using Personal Abbreviated Dialing 8Voice Mail Calling your mailbox Tandem Trunking (Unsupervised Conference)Setting up an Unsupervised Conference 9Not Used Central Office Calls, PlacingPlacing an outside call over a specific trunk 1 Also see Tables 1-2 and 1-3. Introducing the Features Charts and Illustrations 92000SWG08 Issue 1-0FEATURES 5
Table 1-1, Abbreviated and Post Dialing Service Codes Single Digit Post Dialing Codes For this feature. . . When you are. . . 1Handsfree Answerback/Forced Intercom Ringing Changing the signaling mode of your outgoing Intercom call 2Call Waiting / Camp On / Callback / Trunk QueuingCamping on to or leaving a Callback at a busy extension or trunk 3-5Not used 6Voice Over Sending a Voice Over to a busy extension after hearing Busy/Ring tone 7Off Hook Signaling Sending off-hook signal tones to a busy extension 8Voice Mail Leaving a message in a co-worker’s mailbox after calling their busy or unanswered extension 0Message Waiting Leaving a Message Waiting at a co-worker’s busy or unanswered extension #Department Step Calling Cycling to the next member of a Department Calling Group Introducing the Features Charts and Illustrations 6 FEATURES92000SWG08 Issue 1-0
Table 1-2, Service Codes by Number Dial this Service Code...1When you are... For this feature...Also see Function Key... 1 Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle CALL key first). ** Picking up a call ringing or waiting at another extensionDirected Call Pickup Voice Announce Unit- *# Picking up a call ringing an extension in your own pickup group (except Ring Group calls)Group Call Pickup 1007 *0 Answering a Message Waiting request Message Waiting 1023 *1 Making a Combined Page Paging - *2 + 0 Canceling Call Forwarding Call Forwarding 1080 *2 + 1 + Type (2-4) Activating Personal Answering Machine EmulationVoice Mail (Personal Answering Machine Emulation)1080 *2 + 2 + Destination + Type (2-4)Activating Call Forwarding when Busy Call Forwarding 1080 *2 + 3 + Destination + Type (2-4)Activating Call Forward Follow Me at the destination extensionCall Forwarding with Follow Me1080 *2 + 4 + Destination + Type (2-4)Activating Call Forwarding Immediate Call Forwarding 1080 *2 + 6 + Destination + Type (2-4)Activating Call Forwarding when Unanswered (delayed)Call Forwarding 1080 *2 + 7 + Destination + Type (2-4)Activating Call Forwarding (Both Ringing) Call Forwarding 1080 *3 (after #9 + 001-128 + busy)Disconnecting a call in progress on a trunk Forced Trunk Disconnect - *4 + 3 + Message (01-20), or *4 + 3 + Hang up to cancelActivating and canceling Selectable Display MessagingSelectable Display Messaging1081 *4 + 6 + Trunk access code + Outside number, or *4 + 6 + Hold + Hang up to cancelForwarding your calls to an off-premise telephone numberCall Forwarding Off-Premise1081 *4 + 7 + Record message + # + Condition (2, 4, 6 or 7) + Destination + Type (2 or 3), or *4 + 7 + 3 to cancelRecording, listening to or erasing a Personal Greeting or Park and PageVoice Announce Unit (Personal Greeting)1081 *5 Logging out of or on to an ACD Group Automatic Call Distribution (ACD)1046 *6 + Orbit (1-8 or 01-32) Picking up a call parked in a system Park orbit (1-8 or 01-32)Park 1033 + orbit *7 Splitting (switching) between calls on an SLTCall Waiting / Camp On - Introducing the Features Charts and Illustrations 92000SWG08 Issue 1-0FEATURES 7
Table 1-2, Service Codes by Number Dial this Service Code...1When you are... For this feature...Also see Function Key... 1 Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle CALL key first). *8 Calling your mailbox Voice Mail 1059 # Step Calling through a Department Group Department Step Calling 1021 # * # * Entering the system programming mode System Programming Password Protection- Hookflash + # # + Enter Account Code + HookflashEntering an Account Code at an SLT Account Codes - #0 Using Universal Answer Code to pick up a call ringing over the paging systemCentral Office Calls, Answering * + Enter Account Code + * Entering an Account Code Account Codes - Hookflash + #1 + extension + hookflash twiceActivating Conference from a Single Line (500/2500) setConference - #2 + bin Dialing a Common Abbreviated Dialing numberAbbreviated Dialing 1037 #3 Flashing a trunk from an SLT Flash - #4 + bin Dialing a Group Abbreviated Dialing number Abbreviated Dialing 1038 #5 Using Last Number Redial Last Number Redial - #6 + orbit (1-8 or 01-32) Parking a call in a system Park orbit (1-8 or 01-32)Park 1033 + orbit #7 Using Personal Abbreviated Dialing Abbreviated Dialing - #8 Setting up an Unsupervised Conference Tandem Trunking (Unsupervised Conference)- #9 + 001-128 Placing a call over a specific trunk Central Office Calls, Placing 1-32 0 (Off-hook) Leaving a Message Waiting at a co- worker’s busy or unanswered extensionMessage Waiting - 1 (Off-hook) Changing the signaling mode of your outgoing Intercom callHandsfree Answerback/Forced Intercom Ringing- 2 (Off-hook) Camping On or leaving a Callback for a busy extension or trunkCallback/Camp On/ Trunk Queuing 1020 3 (On-hook) Listening for the date Voice Announce Unit - 4 (On-hook) Listening to the General Message Voice Announce Unit - 6 (On-hook) Checking an extension’s number Voice Announce Unit - 6 (Off-hook) Sending a Voice Over to a busy extension after hearing Busy/Ring tone.Voice Over 1057 Introducing the Features Charts and Illustrations 8 FEATURES92000SWG08 Issue 1-0
Table 1-2, Service Codes by Number Dial this Service Code...1When you are... For this feature...Also see Function Key... 1 Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle CALL key first). 7 (Off-hook) Sending off-hook signal tones to a busy extensionOff Hook Signaling 1018 8 (On-hook) Listening for the time Voice Announce Unit - 9 Placing a call using ARS or Trunk Group RoutingARS Trunk Group Routing1011 111 SLT listening to the General Message Voice Announce Unit - 112 + 3 to erase, 5 to listen or 7 to recordRecording, listening to or erasing the General MessageVoice Announce Unit - 114 + Your own phone number Calling busy extension through VAU Automated Attendant. Voice prompt asks you to leave your number for a return call.Voice Announce Unit - 116 + 3 to erase, 5 to listen or 7 to recordRecording, listening to or erasing a VAU MessageVoice Announce Unit - 126 Leaving a message at an extension, without first calling that extensionHotel/Motel (Message Waiting)- 127 Enabling DND at a room telephone Hotel/Motel (Do Not Disturb)- 128 Canceling DND at a room telephone Hotel/Motel (Do Not Disturb)- 129 Enabling DND for another room telephone Hotel/Motel (Do Not Disturb)- 130 Canceling DND at another room telephone Hotel/Motel (Wake Up Call)-- 131 Setting a Wake Up Call for your own room telephoneHotel/Motel (Wake Up Call)- 132 Canceling a Wake Up Call for your own room telephoneHotel/Motel (Wake Up Call)- 133 Setting a Wake Up Call for another guest’s room telephoneHotel/Motel (Wake Up Call)- 134 Canceling a Wake Up Call for another guest’s room telephoneHotel/Motel (Wake Up Call)- 135 Enabling Room to Room Call Restriction for a guest’s room telephoneHotel/Motel (Room to Room Call Restriction)- 136 Disabling Room to Room Call Restriction for a guest’s room telephoneHotel/Motel (Room to Room Call Restriction)- Introducing the Features Charts and Illustrations 92000SWG08 Issue 1-0FEATURES 9
Table 1-2, Service Codes by Number Dial this Service Code...1When you are... For this feature...Also see Function Key... 1 Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle CALL key first). 137 Changing a room’s telephone Toll Restriction (When Checked In) levelHotel/Motel (Toll Restriction [When Checked In])- 138 Setting a room as checked in Hotel/Motel (Room Status)- 139 Setting a room as checked out Hotel/Motel (Room Status)- 140 Setting a room as available (clean) from the room’s telephoneHotel/Motel (Room Status)- 141 Setting a room as available (clean) from another telephoneHotel/Motel (Room Status)- 142 Requesting a Room Status Printout Hotel/Motel (Room Status Printouts)- 143 + VOL , VOL , 2 (Call) or 3 (Erase)Calling, erasing or scrolling through phone numbers on your display left by the Automated AttendantVoice Announce Unit (Automated Attendant)- 146 + 2 (Change), 3 (Delete) or 6 (New)Changing, deleting or adding new numbers to the Caller ID TableCaller ID 1073 148 + 2 (Call) or 3 (Erase)Returning or erasing a missed Caller ID call Caller ID - 150 + 0 (install) or 1 (remove)Logging in (0) or logging out (1) for your Department Calling GroupDepartment Calling 1074 154 Enabling Conversation Record at ESL set Voice Mail - 155 Logging out of or on to an ACD Group from an SLTAC D - 156 Activating Work Time ACD 1053 157 Canceling Work Time ACD 1053 158 Activating Rest Mode ACD 1049 159 Canceling Rest Mode ACD 1049 Hookflash + 160 ACD Recording for SLT ACD - 166 Changing Toll Restriction for a checked in roomHotel/Motel (Toll Restriction [Cecked In]) 167 Logging an agent into their ACD Group ACD 168 Logging an agent out of their ACD Group ACD 169 Supervisor assigning an agent into another ACD Group or changing an agent’s statusAC D 170 An agent changing their own status ACD Introducing the Features Charts and Illustrations 10 FEATURES92000SWG08 Issue 1-0