Nitsuko 124i/384i Software Manual
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Programming (Cont’d) ➣ 0401 - Tenant Group Options, Part A, Item 22: Headset Busy Mode Set the conditions under which a headset extension is busy to incoming callers: •The Headset extension is busy to incoming callers when only one extension appearance is busy (0). OR •Headset extension is busy to incoming callers only when both extension appearances are busy (1). ➣1006 - Programming Function Keys Assign a function key for Headset operation (code 1028). Related Features Handsfree and Monitor While in the headset mode, do not use the Speakerphone for calls. Handsfree Answerback/Forced Intercom Ringing An extension with Headset Operation enabled can still receive voice-announced Intercom calls and re- spond Handsfree. Programmable Function Keys Function keys simplify enabling or disabling the headset mode. Single Line Telephones Single line telephones cannot use the Headset feature. While in the headset mode, the hook switch is not functional. Operation To enable the headset mode. 1. Unplug the telephone handset and set it aside. 2. Plug in the headset. 3. Press the Headset key (PGM 1006 or SC 851: 1028). OR Press idle CALL key and dial 834. You hear a confirmation beep. The Headset key lights when you enable headset mode. You can still receive and respond to voice-announced Intercom calls while in the headset mode. When in the headset mode: •Press a line key to make a trunk call. OR •Press SPK to get Intercom dial tone OR •If on a call, press SPK to hang up. To disable the headset mode. 1. Unplug the headset. 2. Plug in the telephone handset. 3. Press the Headset key (PGM 1006 or SC 851: 1028). OR Press idle CALL key and dial 834. The Headset key goes out when you disable headset mode. Features D-M Headset Operation 92000SWG08 Issue 1-0FEATURES 311
Hold Description 124i Available. 384i Available. - Hold Recall to Operator requires system software Base 2.13 or EXCPRU 2.18 or higher.- Hold Recall to Operator requires system software 3.06.14 or higher. Hold lets an extension user put a call in a temporary waiting state. The caller on Hold hears silence or Music on Hold, not conversation in the extension user’s work area. While the call waits on Hold, the extension user may process calls or use a system feature. Calls left on Hold too long recall the extension that placed them on Hold. There are four types of Hold: •System Hold An outside call a user places on Hold flashes the line key (if programmed) at all other keysets. Any keyset user with the flashing line key can pick up the call. •Exclusive Hold When a user places a call on Exclusive Hold, only that user can pick up the call from Hold. The trunk ap- pears busy to all other keysets that have a key for the trunk. Exclusive hold is important if a user doesn’t want a co-worker picking up their call on Hold. •Group Hold If a user places a call on Group Hold, another user in the Department Group can dial a code to pick up the call. This lets members of a department easily pick up each other’s calls. •Intercom Hold A user can place an Intercom call on Hold. The Intercom call on Hold does not indicate at any other ex- tension. Hold Recall to Operator Hold Recall to Operator enhances how the system handles calls that have been left on hold too long. With Hold Recall to Operator: •A trunk call recalls the extension that placed it on Hold after the Hold/Exclusive Hold Recall time. •The recalling trunk will ring the extension that placed it on Hold for the Hold/Exclusive Hold Recall Call- back Time. •After the Hold/ExclusiveHold Recall Callback Time, the trunk call will ring the operator. Hold Recall to Operator applies to trunk calls placed on System Hold, Exclusive Hold and Group Hold. It does not apply to Intercom calls. Conditions The called extension must lift the handset or press the SPK key before the call can be placed on hold. Default Setting Enabled. Features D-M Hold 312 FEATURES92000SWG08 Issue 1-0
Programming Start Should extension Hold keys be for System or Exclusive Hold?In 0402 Item 4, enter 1.In 0402 Item 4, enter 0.ExclusiveSystem When a call is left on System Hold too long and recalls, does the recall occur after an acceptable interval?In 0405 Item 22, change the Hold Recall Time to meet the site requirements. Do trunks on System Hold recalling an extension ring the extension for an acceptable interval?In 0405 Item 27, set the Hold Recall Callback Time to meet the site requirements. When a call is left on Exclusive Hold too long and recalls, does the recall occur after an acceptable interval?In 0405 Item 2, set the Exclusive Hold Recall Time to meet the site requirements. Do trunks on Exclusive Hold recalling an extension ring the extension for an acceptable interval?In 0405 Item 3, set the Exclusive Hold Recall Callback Time to meet the site requirements. Should calls an extension leaves on Hold too long recall to the operator?In 0406 Item 91, enter 1 to enable Hold Recall to Operator.In 0406 Item 91, enter 0 to disable Hold Recall to Operator. Continued on next page. No Yes No Yes Yes No No Yes YesNo Features D-M Hold 92000SWG08 Issue 1-0FEATURES 313
Programming (Cont’d) In 0901 Item 20, enter 0 to disable Forced Release of Held Call for trunk. YesYes No NoNoYes No Yes Continued on the next page. In 1005, assign Class of Service to extensions. In 1003, assign extensions to Department Groups.Should extensions have Group Hold Capabilty? In 0406 Item 36, enter 0.In 0406 Item 36, enter 1.Should an extension in a Department Group be able to pick up a call on Group Hold (Service Code 862)? In 0406 Item 35, enter 0.In 0406 Item 35, enter 1. With Group Hold, another Department Group member can pick up the call.Should an extension in a Department Group be able to put a call on Group Hold (Service Code 832)? In 0405 Item 40, set the Forced Release of Held Calls Interval. In 0901 Item 20, enter 1 to enable Forced Release of Held Call for trunk.Should calls left on Hold too long automatically disconnect? Continued from previous page. Features D-M Hold 314 FEATURES92000SWG08 Issue 1-0
Programming (Cont’d) No Yes No Yes NoYes Stop In 1006, do not assign a function key for System Hold (code 1043). In 1006, assign a function key for System Hold (code 1043). In 1006, do not assign a function key for Exclusive Hold (code 1044).In 1006, assign a function key for Exclusive Hold (code 1044). You may need to do this if you have reassiged Hold keys in 0402 Item 4. Does extension need one-button (function key) System Hold access? Does extension need one-button Exclusive Hold access? In 0912, assign extensions to Access Maps. In 0911 for each Access Map, select the access options for each trunk (3,4,5 or 7).If an extension puts a trunk call on Hold, should they be able to retrieve it from Hold? Continued from previous page. Features D-M Hold 92000SWG08 Issue 1-0FEATURES 315
Programming (Cont’d) ➣ 0402 - Tenant Group Options (Part B), Item 4: Hold Key Operating Mode Set the function of the extension’s HOLD key: System (0) or Exclusive (1) Hold. ➣0405 - System Timers (Part A), Item 2: Exclusive Hold Recall Time Set the Exclusive Hold Recall Time (0-64800 seconds). A call on Exclusive Hold recalls the extension that placed it on Hold after this interval. ➣0405 - System Timers (Part A), Item 3: Exclusive Hold Recall Callback Time Set the Hold Recall Time (0-64800 seconds). A trunk recalling from Hold rings an extension for this in- terval. If still unanswered, the call changes to System Hold. ➣0405 - System Timers (Part A), Item 22: Hold Recall Time Set the Hold Recall Time (0-64800 seconds). A call on Hold recalls the extension that placed it on Hold after this interval. ➣0405 - System Timers (Part A), Item 27: Hold Recall Callback Time Set the Hold Recall Callback Time (0-64800 seconds). A trunk recalling from Hold rings an extension for this interval. ➣0405 - System Timers (Part A), Item 40: Forced Release of Held Calls Interval Set the Forced Release of Held Calls interval (0-64800 seconds). If enabled in Program 0901 (Item 20), the system disconnects a call if on Hold longer than this interval. ➣0406 - COS Options - Item 35: Group Hold Initiate In an extension’s Class of Service, enable (1) or disable (0) an extension’s ability to initiate Group Hold (Service Code 832). ➣0406 - COS Options - Item 36: Group Hold Answer In an extension’s Class of Service, enable (1) or disable (0) an extension’s ability to pick up a call placed on Group Hold (Service Code 862). ➣0406 - COS Options - Item 91: Hold Recall to Operator Enable (1) or disable (0) Hold Recall to Operator. If enabled, a call recalling an extension longer than the Hold/Exclusive Hold Recall Callback Time will recall the operator (normally 300). If disabled, the call will continually recall the extension that placed it on Hold. ➣0901 - Basic Trunk Port Setup (Part A), Item 20: Forced Release of Held Call Enable (1) or disable (0) Forced Release of Held Call. ➣0911 - Trunk Access Map Setup Set up the Trunk Access Maps (1-128). This sets the access options for trunks on Hold. ➣0912 - Extension Access Map Assignment Assign Trunk Access Maps (1-128) to extensions. ➣1003 - Extension (Department) Groups Assign extensions to Department Groups (1-9, 01-32). ➣1005 - Class of Service Assign a Class Of Service (1-15) to an extension. ➣1006 - Programming Function Keys Assign a function key for Exclusive Hold (code 1044). If an extension has its fixed Hold key reassigned (in Program 0402 Item 4), assign a function key for System Hold (code 1043). Features D-M Hold 316 FEATURES92000SWG08 Issue 1-0
Related Features Music on Hold Callers on Hold hear Music on Hold, if programmed. Programmable Function Keys An extension can have function keys for System Hold and Exclusive Hold. Single Line Telephones Single line telephones can only use Exclusive Hold and Group Hold. Operation System Hold To place an outside call on System Hold: 1. Press HOLD. A line key flashes slowly while on Hold; flashes fast when recalling. To pick up an outside call on System Hold: 1. Press flashing line key. Exclusive Hold To place an outside call on Exclusive Hold: Keyset 1. Press Exclusive Hold key (PGM 1006 or SC 851: 1044). A line key flashes slowly while on Hold, flashes fast when recalling. Single Line Telephone 1. Hookflash. 2. Dial 849. 3. Hang up. To pick up an outside call on Exclusive Hold: Keyset 1. Press flashing line key. Single Line Set 1. Lift handset. 2. Dial 859. Features D-M Hold 92000SWG08 Issue 1-0FEATURES 317
Operation (Cont’d) Group Hold To place a call on Hold so anyone in your extension group can pick it up: Keyset 1. Press HOLD. 2. Dial 832. 3. Press SPK to hang up. Single Line Telephone 1. Hookflash. 2. Dial 832. 3. Hang up. To pick up a call on Group Hold: Keyset 1. Press idle CALL key. 2. Dial 862. Single Line Telephone 1. Lift handset. 2. Dial 862. Intercom Hold To place an Intercom call on Intercom Hold: 1. Press HOLD. The CALL key flashes. (In 384i, this requires system software 3.02 and higher.) 2. Press SPK to hang up. To pick up an Intercom call on Intercom Hold: 1. Press SPK. 2. Press flashing CALL key. Features D-M Hold 318 FEATURES92000SWG08 Issue 1-0
Hotel/Motel Description 124i Consult your Sales Representative for availability. 384i Available — refer to the Hotel/Motel User Guide (P/N 92000HMT**) for additional information. - Year 2000 Compliance not available. - Year 2000 Compliance requires system software 3.07.25 or higher. The system can provide comprehensive hotel/motel services in addition to the features normally available to business users. Hotel/motel features include: •Do Not Disturb A guest can enable and disable Do Not Disturb for their room telephone. In addition, a hotel/motel em- ployee with a keyset can enable and disable Do Not Disturb for a specific room telephone. •Message Waiting A hotel/motel employee with a keyset can send a Message Waiting to a room telephone. The message lamp on the room telephone flashes until the guest answers the Message Waiting. •Room Telephone Status To better manage room usage, an employee with a keyset can change the status of a room tele- phone, including: Room Available Room Occupied Room Ready to be Cleaned •Room to Room Call Restriction To control inter-room guest calling, a hotel/motel employee with a keyset can enable and disable room-to- room calling. •Room Status with Printout An employee’s DSS Console can indicate the status of the hotel/motel rooms. Optionally, a printer con- nected to a DCI Module can print out room status reports: Room Status (occupied, available, ready and to be cleaned) Room Telephone Call and Toll Restriction Information Do Not Disturb and Clean Up Extension List Message Waiting Report Wake-up Call No-Answer Report •Single Digit Extension Access To simplify guest calling, room telephones can have single digit access to selected extensions. For exam- ple, this allows guests to dial 1 for the front desk, 2 for house cleaning etc. •Toll Restriction Changing An employee can change the Toll Restriction for a guest’s telephone. For example, the receptionist can enable long distance calling for each room telephone as the guests check in. •Wake-up Call A guest can set or cancel a wake-up call request. A hotel/motel employee with a keyset can also set or cancel a wake-up call for a room telephone. For additional information on Hotel/Motel features, refer to the Hotel/Motel User Guide (P/N 92000MHT**). Features D-M Hotel/Motel 92000SWG08 Issue 1-0FEATURES 319
Description (Cont’d) Conditions Refer to the Hotel/Motel User Guide (P/N 92000HMT**). Default Setting Refer to the Hotel/Motel User Guide (P/N 92000HMT**). Programming Refer to the Hotel/Motel User Guide (P/N 92000HMT**). Related Features Year 2000 Compliance The Hotel Room Status banner shows four digits for the year (e.g., 2001). For additional information, refer to the Hotel/Motel User Guide (P/N 92000HMT**). Operation Refer to the Hotel/Motel User Guide (P/N 92000HMT**). Features D-M Hotel/Motel 320 FEATURES92000SWG08 Issue 1-0