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Nitsuko 124i/384i Software Manual

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    Page
    of 1195
    							Programming (Cont’d)
    ➣
    0401 - Tenant Group Options, Part A, Item 22: Headset Busy Mode
    Set the conditions under which a headset extension is busy to incoming callers:
    •The Headset extension is busy to incoming callers when only one extension appearance is busy (0).
    OR
    •Headset extension is busy to incoming callers only when both extension appearances are busy (1).
    ➣1006 - Programming Function Keys
    Assign a function key for Headset operation (code 1028).
    Related Features
    Handsfree and Monitor
    While in the headset mode, do not use the Speakerphone for calls.
    Handsfree Answerback/Forced Intercom Ringing
    An extension with Headset Operation enabled can still receive voice-announced Intercom calls and re-
    spond Handsfree.
    Programmable Function Keys
    Function keys simplify enabling or disabling the headset mode.
    Single Line Telephones
    Single line telephones cannot use the Headset feature.
    While in the headset mode,  the hook switch is not functional.
    Operation
    To enable the headset mode.
    1. Unplug the telephone handset and set it aside.
    2. Plug in the headset.
    3. Press the Headset key (PGM 1006 or SC 851: 1028).
    OR
    Press idle CALL key and dial 834.
    You hear a confirmation beep. The Headset key lights when you enable headset mode.
    You can still receive and respond to voice-announced Intercom calls while in the headset mode.
    When in the headset mode:
    •Press a line key to make a trunk call.
    OR
    •Press SPK to get Intercom dial tone
    OR
    •If on a call, press SPK to hang up.
    To disable the headset mode.
    1. Unplug the headset.
    2. Plug in the telephone handset.
    3. Press the Headset key (PGM 1006 or SC 851: 1028).
    OR
    Press idle CALL key and dial 834.
    The Headset key goes out when you disable headset mode.
    Features D-M
    Headset Operation
    92000SWG08   Issue 1-0FEATURES   311 
    						
    							Hold
    Description
     124i Available. 384i Available.
    - Hold Recall to Operator requires
    system software Base 2.13 or
    EXCPRU 2.18 or higher.- Hold Recall to Operator requires
    system software 3.06.14 or higher.
    Hold lets an extension user put a call in a temporary waiting state. The caller on Hold hears silence or Music on
    Hold, not conversation in the extension user’s work area. While the call waits on Hold, the extension user may
    process calls or use a system feature. Calls left on Hold too long recall the extension that placed them on Hold.
    There are four types of Hold:
    •System Hold
    An outside call a user places on Hold flashes the line key (if programmed) at all other keysets.  Any
    keyset user with the flashing line key can pick up the call.
    •Exclusive Hold
    When a user places a call on Exclusive Hold, only that user can pick up the call from Hold.  The trunk ap-
    pears busy to all other keysets that have a key for the trunk.  Exclusive hold is important if a user doesn’t
    want a co-worker picking up their call on Hold.
    •Group Hold
    If a user places a call on Group Hold, another user in the Department Group can dial a code to pick up
    the call. This lets members of a department easily pick up each other’s calls.
    •Intercom Hold
    A user can place an Intercom call on Hold. The Intercom call on Hold does not indicate at any other ex-
    tension.
    Hold Recall to Operator
    Hold Recall to Operator enhances how the system handles calls that have been left on hold too long. With Hold
    Recall to Operator:
    •A trunk call recalls the extension that placed it on Hold after the Hold/Exclusive Hold Recall time.
    •The recalling trunk will ring the extension that placed it on Hold for the Hold/Exclusive Hold Recall Call-
    back Time.
    •After the Hold/ExclusiveHold Recall Callback Time, the trunk call will ring the operator.
    Hold Recall to Operator applies to trunk calls placed on System Hold, Exclusive Hold and Group Hold. It does
    not apply to Intercom calls.
    Conditions
    The called extension must lift the handset or press the SPK key before the call can be placed on hold.
    Default Setting
    Enabled.
    Features D-M
    Hold
    312   FEATURES92000SWG08  Issue 1-0 
    						
    							Programming
    Start
    Should extension Hold
    keys be for System or
    Exclusive Hold?In 0402 Item 4,
    enter 1.In 0402 Item 4,
    enter 0.ExclusiveSystem
    When a call is left on System
    Hold too long and recalls,
    does the recall occur after an
    acceptable interval?In 0405 Item 22,
    change the Hold Recall
    Time to meet the site
    requirements.
    Do trunks on System Hold
    recalling an extension ring
    the extension for an
    acceptable interval?In 0405 Item 27, set
    the Hold Recall
    Callback Time to meet
    the site requirements.
    When a call is left on
    Exclusive Hold too long and
    recalls, does the recall occur
    after an acceptable interval?In 0405 Item 2, set
    the Exclusive Hold
    Recall Time to meet
    the site requirements.
    Do trunks on Exclusive Hold
    recalling an extension ring
    the extension for an
    acceptable interval?In 0405 Item 3, set the
    Exclusive Hold Recall
    Callback Time to meet
    the site requirements.
    Should calls an
    extension leaves on
    Hold too long recall to
    the operator?In 0406 Item 91,
    enter 1 to enable
    Hold Recall to
    Operator.In 0406 Item 91,
    enter 0 to disable
    Hold Recall to
    Operator.
    Continued
    on next
    page.
    No
    Yes
    No
    Yes
    Yes
    No
    No
    Yes
    YesNo
    Features D-M
    Hold
    92000SWG08   Issue 1-0FEATURES   313 
    						
    							Programming (Cont’d)
    In 0901 Item 20, enter 0
    to disable Forced
    Release of Held Call for
    trunk.
    YesYes
    No NoNoYes No Yes
    Continued
    on the next
    page.
    In 1005, assign Class
    of Service to
    extensions.
    In 1003, assign
    extensions to
    Department Groups.Should extensions have
    Group Hold Capabilty?
    In 0406 Item 36,
    enter 0.In 0406 Item 36,
    enter 1.Should an extension in a
    Department Group be able
    to pick up a call on Group
    Hold (Service Code 862)?
    In 0406 Item 35,
    enter 0.In 0406 Item 35,
    enter 1. With Group Hold, another
    Department Group member
    can pick up the call.Should an extension in a
    Department Group be able to
    put a call on Group Hold
    (Service Code 832)?
    In 0405 Item 40, set the
    Forced Release of Held
    Calls Interval.
    In 0901 Item 20, enter 1
    to enable Forced
    Release of Held Call for
    trunk.Should calls left on
    Hold too long
    automatically
    disconnect?
    Continued
    from
    previous
    page.
    Features D-M
    Hold
    314   FEATURES92000SWG08  Issue 1-0 
    						
    							Programming (Cont’d)
    No
    Yes No
    Yes NoYes
    Stop
    In 1006, do not assign a
    function key for System
    Hold (code 1043). In 1006, assign a function
    key for System Hold (code
    1043). 
    In 1006, do not assign a
    function key for Exclusive
    Hold (code 1044).In 1006, assign a function
    key for Exclusive Hold
    (code 1044).
    You may need to do this if you have
    reassiged Hold keys in 0402 Item 4.
    Does extension need
    one-button (function key)
    System Hold access?
    Does extension need
    one-button Exclusive Hold
    access?
    In 0912, assign
    extensions to Access
    Maps.
    In 0911 for each Access
    Map, select the access
    options for each trunk
    (3,4,5 or 7).If an extension puts a trunk
    call on Hold, should they be
    able to retrieve it from Hold?
    Continued
    from
    previous
    page.
    Features D-M
    Hold
    92000SWG08   Issue 1-0FEATURES   315 
    						
    							Programming (Cont’d)
    ➣
    0402 - Tenant Group Options (Part B), Item 4: Hold Key Operating Mode
    Set the function of the extension’s HOLD key: System (0) or Exclusive  (1) Hold.
    ➣0405 - System Timers (Part A), Item 2: Exclusive Hold Recall Time
    Set the Exclusive Hold Recall Time (0-64800 seconds).  A call on Exclusive Hold recalls the extension
    that placed it on Hold after this interval.
    ➣0405 - System Timers (Part A), Item 3: Exclusive Hold Recall Callback Time
    Set the Hold Recall Time (0-64800 seconds).  A trunk recalling from Hold rings an extension for this in-
    terval. If still unanswered, the call changes to System Hold.
    ➣0405 - System Timers (Part A), Item 22: Hold Recall Time
    Set the Hold Recall Time (0-64800 seconds).  A call on Hold recalls the extension that placed it on Hold
    after this interval.
    ➣0405 - System Timers (Part A), Item 27: Hold Recall Callback Time
    Set the Hold Recall Callback Time (0-64800 seconds).  A trunk recalling from Hold rings an extension
    for this interval.
    ➣0405 - System Timers (Part A), Item 40: Forced Release of Held Calls Interval
    Set the Forced Release of Held Calls interval (0-64800 seconds). If enabled in Program 0901 (Item 20),
    the system disconnects a call if on Hold longer than this interval.
    ➣0406 - COS Options - Item 35: Group Hold Initiate
    In an extension’s Class of Service, enable (1) or disable (0) an extension’s ability to initiate Group Hold
    (Service Code 832).
    ➣0406 - COS Options - Item 36: Group Hold Answer
    In an extension’s Class of Service, enable (1) or disable (0) an extension’s ability to pick up a call placed
    on Group Hold (Service Code 862).
    ➣0406 - COS Options - Item 91: Hold Recall to Operator
    Enable (1) or disable (0) Hold Recall to Operator. If enabled, a call recalling an extension longer than the
    Hold/Exclusive Hold Recall Callback Time will recall the operator (normally 300). If disabled, the call
    will continually recall the extension that placed it on Hold.
    ➣0901 - Basic Trunk Port Setup (Part A), Item 20: Forced Release of Held Call
    Enable (1) or disable (0) Forced Release of Held Call.
    ➣0911 - Trunk Access Map Setup
    Set up the Trunk Access Maps (1-128).  This sets the access options for trunks on Hold.
    ➣0912 - Extension Access Map Assignment
    Assign Trunk Access Maps (1-128) to extensions.
    ➣1003 - Extension (Department) Groups
    Assign extensions to Department Groups (1-9, 01-32).
    ➣1005 - Class of Service
    Assign a Class Of Service (1-15) to an extension.
    ➣1006 - Programming Function Keys
    Assign a function key for Exclusive Hold (code 1044).  If an extension has its fixed Hold key reassigned
    (in Program 0402 Item 4), assign a function key for System Hold (code 1043).
    Features D-M
    Hold
    316   FEATURES92000SWG08  Issue 1-0 
    						
    							Related Features
    Music on Hold
    Callers on Hold hear Music on Hold, if programmed.
    Programmable Function Keys
    An extension can have function keys for System Hold and Exclusive Hold.
    Single Line Telephones
    Single line telephones can only use Exclusive Hold and Group Hold.
    Operation
    System Hold
    To place an outside call on System Hold:
    1. Press HOLD.
    A line key flashes slowly while on Hold; flashes fast when recalling.
    To pick up an outside call on System Hold:
    1. Press flashing line key.
    Exclusive Hold
    To place an outside call on Exclusive Hold:
    Keyset
    1. Press Exclusive Hold key (PGM 1006 or SC 851: 1044).
    A line key flashes slowly while on Hold, flashes fast when recalling.
    Single Line Telephone
    1. Hookflash.
    2. Dial 849.
    3. Hang up.
    To pick up an outside call on Exclusive Hold:
    Keyset
    1. Press flashing line key.
    Single Line Set
    1. Lift handset.
    2. Dial 859.
    Features D-M
    Hold
    92000SWG08   Issue 1-0FEATURES   317 
    						
    							Operation (Cont’d)
    Group Hold
    To place a call on Hold so anyone in your extension group can pick it up:
    Keyset
    1. Press HOLD.
    2. Dial 832.
    3. Press SPK to hang up.
    Single Line Telephone
    1. Hookflash.
    2. Dial 832.
    3. Hang up.
    To pick up a call on Group Hold:
    Keyset
    1. Press idle CALL key.
    2. Dial 862.
    Single Line Telephone
    1. Lift handset.
    2. Dial 862.
    Intercom Hold
    To place an Intercom call on Intercom Hold:
    1. Press HOLD.
    The CALL key flashes. (In 384i, this requires system software 3.02 and higher.)
    2. Press SPK to hang up.
    To pick up an Intercom call on Intercom Hold:
    1. Press SPK.
    2. Press flashing CALL key.
    Features D-M
    Hold
    318   FEATURES92000SWG08  Issue 1-0 
    						
    							Hotel/Motel
    Description
     124i Consult your Sales Representative
    for availability. 384i Available — refer to the Hotel/Motel
    User Guide (P/N 92000HMT**) for
    additional information.
    - Year 2000 Compliance not available. - Year 2000 Compliance requires
    system software 3.07.25 or higher.
    The system can provide comprehensive hotel/motel services in addition to the features normally available to
    business users. Hotel/motel features include:
    •Do Not Disturb
    A guest can enable and disable Do Not Disturb for their room telephone. In addition, a hotel/motel em-
    ployee with a keyset can enable and disable Do Not Disturb for a specific room telephone.
    •Message Waiting
    A hotel/motel employee with a keyset can send a Message Waiting to a room telephone. The message
    lamp on the room telephone flashes until the guest answers the Message Waiting.
    •Room Telephone Status
    To better manage room usage, an employee with a keyset can change the status of a room tele-
    phone, including:
     Room Available
     Room Occupied
      Room Ready to be Cleaned
    •Room to Room Call Restriction
    To control inter-room guest calling, a hotel/motel employee with a keyset can enable and disable room-to-
    room calling.
    •Room Status with Printout
    An employee’s DSS Console can indicate the status of the hotel/motel rooms. Optionally, a printer con-
    nected to a DCI Module can print out room status reports:
      Room Status (occupied, available, ready and to be cleaned)
      Room Telephone Call and Toll Restriction Information
      Do Not Disturb and Clean Up Extension List
      Message Waiting Report
      Wake-up Call No-Answer Report
    •Single Digit Extension Access
    To simplify guest calling, room telephones can have single digit access to selected extensions. For exam-
    ple, this allows guests to dial 1 for the front desk, 2 for house cleaning etc.
    •Toll Restriction Changing
    An employee can change the Toll Restriction for a guest’s telephone. For example, the receptionist can
    enable long distance calling for each room telephone as the guests check in.
    •Wake-up Call
    A guest can set or cancel a wake-up call request. A hotel/motel employee with a keyset can also set or
    cancel a wake-up call for a room telephone. 
    For additional information on Hotel/Motel features, refer to the Hotel/Motel User Guide (P/N 92000MHT**).
    Features D-M
    Hotel/Motel
    92000SWG08   Issue 1-0FEATURES   319 
    						
    							Description (Cont’d)
    Conditions
    Refer to the Hotel/Motel User Guide (P/N 92000HMT**).
    Default Setting
    Refer to the Hotel/Motel User Guide (P/N 92000HMT**).
    Programming
    Refer to the Hotel/Motel User Guide (P/N 92000HMT**).
    Related Features
    Year 2000 Compliance
    The Hotel Room Status banner shows four digits for the year (e.g., 2001).
    For additional information, refer to the Hotel/Motel User Guide (P/N 92000HMT**).
    Operation
    Refer to the Hotel/Motel User Guide (P/N 92000HMT**).
    Features D-M
    Hotel/Motel
    320   FEATURES92000SWG08  Issue 1-0 
    						
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