Nitsuko 124i/384i Software Manual

							Features AAbbreviated Dialing
Description
 124i Available 384i Available
- 360 fixed bins available. Common
bins are 000-199. Group bins are
200-359. Each of the eight
Abbreviated Dialing Groups has 20
group bins.- 1990 bins available (0000-1990) for
Common and Group Abbreviated
Dialing. Up to 32 Abbreviated
Dialing Groups available.
- DSS Console Chaining requires
Base 2.13 and EXCPRU 2.18.
system software or higher. You can
only chain to stored Group
Abbreviated Dialing numbers.- DSS Console Chaining requires
system software 3.06.14 or higher.
- Storing a Flash requires Base 2.13
and EXCPRU 2.18 system software
or higher.- Storing a Flash requires system
software 3.06.14 or higher.
- Modifying the outgoing dial tone
detection criteria requires Base 2.13,
EXCPRU 2.18 or higher.- Modifying the outgoing dial tone
detection criteria is available in all
versions.
- Storing a bin number with a
Programmable Function Key requires
system software Base and EXCPRU
4.02 or higher.- Storing a bin number with a
Programmable Function Key
requires system software 3.07.10 or
higher.
Abbreviated Dialing gives an extension user quick access to frequently called numbers.  This saves time, for ex-
ample, when calling a client with whom they deal often. Instead of dialing a long telephone number, the exten-
sion user just dials the Abbreviated Dialing code. 
There are three types of Abbreviated Dialing: Common, Group and Personal. All co-workers within the
same Tenant Group can share the Common Abbreviated Dialing numbers. All co-worker’s in the same Ab-
breviated Dialing Group can share the Group Abbreviated Dialing numbers. Personal Abbreviated Dialing
numbers are available only at a user’s own extension. To set up Personal Abbreviated Dialing, refer to the
One-Touch Calling feature.
The 384i system has 1990 Abbreviated Dialing bins that you can allocate between Common and Group Abbrevi-
ated Dialing. Each 384i Tenant Group can have up to 32 Abbreviated Dialing Groups. The 124i system has 360
Abbreviated Dialing bins. Common Abbreviated Dialing bins are 000-199. Group bins are 200-359 (with 20
bins in each of the eight Abbreviated Dialing Groups). 
Each Abbreviated Dialing bin can store a number up to 24 digits long.
When placing an Abbreviated Dialing call, the system normally routes the call through Trunk Group Routing or
ARS (whichever is enabled). Or, the user can preselect a specific trunk for the call. In addition, the system can
optionally force Common Abbreviated Dialing numbers to route over a specific Trunk Group. User preselection
always overrides the system routing.
Features A
Abbreviated Dialing
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							Description (Cont’d)
DSS Console Chaining
DSS Console chaining allows an extension user with a DSS Console to chain to an Abbreviated Dialing number
stored under a DSS Console key. The stored number dials out (chains) to the intial call. This can, for example, sim-
plify dialing when calling a company with an Automated Attendant. You can program the bin for the company num-
ber under one DSS Console key (e.g., #200) and the client’s extension number under the other (e.g., #201). The DSS
Console user presses the first key to call the company, waits for the Automated Attendant to answer, then presses the
second key to call the client (extension 400). See Programming below for additional details.
The DSS Console user can also chain to an Abbreviated Dialing number dialed manually, from a Programmable
Function Key or a One-Touch Key.
Storing a Flash
To enhance compatibility with connected Centrex and PBX lines, an Abbreviated Dialing bin can have a stored
Flash command. For example, storing 9 Flash 926 5400 will cause the system to dial 9, flash the line and then
dial 926 5400. The Flash can be stored by the user from their telephone or by the system administrator during
system programming.
Using a Programmable Function Key
To streamline frequently-called numbers, an Abbreviated Dialing Programmable Function Key can also store an
Abbreviated Dialing bin number. When the extension user presses the key, the phone automatically dials out the
stored number. This provides true one-touch calling via a phone’s function keys.
Conditions
None
Default Setting
•Available. There are no Group Abbreviated Dialing bins assigned in 384i.
Features A
Abbreviated Dialing
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							Programming
No Yes
In Program
0116, check
items 11-32.Do you want to modify the
ougoing Abbreviated Dialing
call dial tone detection
criteria?
No Yes No Yes No Yes
Go to
programming
flowchart on the
following page.In Program 1005, assign
a Class of Service to an
extension.
In Program
0406 Item
20, enter 0.In Program
0406 Item 20,
enter 1.Should extensions be
allowed to dial Group
Abbreviated Dialing
numbers?
In Program
0406 Item 19,
enter 0.In Program
0406 Item 19,
enter 1.Should extensions be
allowed to dial Common
Abbreviated Dialing
numbers?
In Program
0406 Item 18,
enter 0.In Program
0406 Item 18,
enter 1.Should extensions be
allowed to store
Abbreviated Dialing
entries?
In Program
0401 Item 15,
enter 1.In Program
0401 Item 15,
enter 0. Group CommonShould extensions DC
keys be for Common
or Group Abbreviated
Dialing?
Start
Features A
Abbreviated Dialing
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							Programming (Cont’d)
Continued
from
previous
page.
In 384i, does the system
use Common Abbreviated
Dialing? (Skip this decision
for 124i.)In 0601, assign bins
for Common
Abbreviated Dialing. The 384i system has 1990 bins
that you can allocate between
all tenants for Common and
Group Abbreviated dialing.YesIn 0601, remove all bin
assignments for Common
Abbreviated Dialing.No
Does the system use
Group Abbreviated
Dialing? (Skip this
decision for 124i.)In 0602, allocate bins for
Group Abbreviated
dialing.YesIn 0602, remove all bin
assignments for Group
Abbreviated Dialing.No
In 1023, assign extensions
to Abbreviated Dialing
Groups.
Do you want to
assign names to
Abbreviated
Dialing bins?In 0603, enter names for
the Common and Group
Abbreviated Dialing bins.Yes
Should Common
Abbreviated Dialing bin
use ARS/Trunk Group
Routing or a specific
Trunk Group?
No
In 0604, for bins
address enter Trunk
Group number (1-128
in 384i, 1-16 in 124i).Trunk
GroupIn 0604, for bins
address enter 0.ARS/Trunk
Group Routing The bins address displays at a keyset
when you are entering the Common
Abbreviated Dialing number.
Should users have one-
button dialing for
Common and Group
Abbreviated Dialing?In 1006, assign
Programmable Keys for
Common (code 1037) and
Group (code 1038)
Abbreviated Dialing.
Yes
No
In 384i 3.07.10 or higher, you can
store the bin number with the key
code. Do not store bin 0, 00 or 000.
Continued
on the
next page.
Features A
Abbreviated Dialing
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							Programming (Cont’d)
Do you want to set
up DSS Console
Chaining?StopNo
Do you want DSS
Console Chaining for
Common or Group
Abbreviated Dialing?
In 1103, assign #2
followed by a 2-digit bin
number to a DSS
Console key.In 1103, assign #4
followed by a 2-digit bin
number to a DSS
Console key.
GroupCommon
In 0601, make sure
Common Abbreviated
Dialing uses 2-digit bin
numbers (100 bins total).In 0602, make sure
Group Abbreviated
Dialing uses 2-digit bin
numbers (100 bins total).
Stop
To use chaining:
1. Place the first call.
2. Press the DSS Console
key to chain to the stored
number.
Yes
Continued
from
previous
page.
Features A
Abbreviated Dialing
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							Programming (Cont’d)
➣
0116 - Tone Detection Setup, Items 11-32
If required, modify the criteria for dial tone detection for outgoing Abbreviated Dialing calls. This capa-
bility requires system software version 3.04 or higher.
➣0401 - Tenant Group Options (Part A), Item 15: Abbreviated Dialing DIAL Key Control
Assign the extensions’ DIAL key for either Common (0) or Group (1) Abbreviated Dialing.
➣0406 - COS Options,  Item 18: Storing Abbreviated Dialing Entries
In an extension’s COS, allow (1) or prevent (0) the storing of Abbreviated Dialing entries (codes 853 and 854).
➣0406 - COS Options, Item 19: Common Abbreviated Dialing
In an extension’s COS, enable (1) or disable (0) Common Abbreviated Dialing.
➣0406 - COS Options, Item 20: Group Abbreviated Dialing
In an extension’s Class of Service, enable (1) or disable (0) Group Abbreviated Dialing.
➣(384i Only) 0601 - Common Abbreviated Dialing Bins
Designate the bins the system will use for Common Abbreviated Dialing.
➣(384i Only) 0602 - Group Abbreviated Dialing Bins
Designate the bins the system will use for Group Abbreviated Dialing.
➣0603 - Entering Abbreviated Dialing Numbers and Names
Enter the Common and Group Abbreviated Dialing numbers and names.
➣0604 - Common Abbreviated Dialing Trunk Group
For each Common Abbreviated Dialing number, enter the routing option. To use ARS or Trunk Group
Routing, enter 0. To use a specific Trunk Group, enter the group number (1-128 in 384i, 1-16 in 124i).
➣1005 - Class of Service
Assign a Class of Service (1-15) to an extension.
➣1006 - Programming Function Keys
Assign a function key for Common Abbreviated Dialing (code 1037) or Group Abbreviated Dialing (code
1038). If storing a bin number along with the code (384i system software version 3.07.10 or higher), do not
store 0, 00 or 000.
➣1023 - Abbreviated Dialing Groups
For Group Abbreviated Dialing, assign extensions to Abbreviated Dialing groups (1-9 or 01-32 in 384i, 1-
8 in 124i).
➣1103 - DSS Console Key Assignment
For DSS Console Chaining, assign an Abbreviated Dialing Service Code (#2 or #4) plus a two-digit bin
number to a DSS Console key.
Related Features
Account Codes
Abbreviated Dialing bins can contain stored Account Codes.
Automatic Route Selection
For systems with Automatic Route Selection, ARS selects the trunk for the call unless the user preselects.
Central Office Calls, Placing
A user can implement Abbreviated Dialing only if their extension has outgoing access to trunks.
Dial Tone Detection
Refer to this feature for the specifics on how the system handles Dial Tone Detection.
One-Touch Calling
An extension can have a One-Touch Key for Abbreviated Dialing operation.
PBX Compatibility
If you enter a PBX trunk access code in an Abbreviated Dialing bin, the system automatically inserts a
pause after the bin.
Programmable Function Keys
Function keys simplify Abbreviated Dialing operation.
Single Line Telephones
Single line telephones can only dial Common and Group Abbreviated Dialing numbers.
Tenant Service
Each tenant can have their own set of Abbreviated Dialing bins, or tenants may optionally share bins.
Features A
Abbreviated Dialing
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							Related Features (Cont’d)
Toll Restriction
Toll Restriction may prevent a user from using a stored Abbreviated Dialing number.
Trunk Group Routing
Unless a user preselects a trunk, Trunk Group Routing selects the trunk Abbreviated Dialing uses for
trunk calls.
Operation
To store an Abbreviated Dialing number:
1. Press idle CALL key.
2. Dial 853 (for common) or 854 (for group).
3. Dial common (000-999) or group storage code (00-99).
Initially, there are 1000 Common Abbreviated Dialing codes (numbered 000 to 999).  There are
Group Abbreviated Dialing codes only if you define them in programming.
4. Dial telephone number you want to store (up to 24 digits).
Valid entries are 0-9, # and *. To enter a pause, press MIC. To store a Flash, press FLASH.
5. Press HOLD.
6. Enter the name associated with the Abbreviated Dialing number.
When entering a letter, press DND to toggle between upper and lower case.
When entering names, use the One-Touch Keys and dial pad keys as
shown below.  When using the DSS keys, press the key once for the
first character, twice for the second character, etc.  For example, to
enter a C, press DSS1 three times.
DSS1 = A-D
DSS2 = E-H 
DSS3 = I-L 
DSS4 = M-P 
DSS5 = Q-T 
DSS6 = U-Z 
DSS7 = -- (hyphen) 
DSS8 = - (space)DSS9 = Extended ASCII
characters 
DSS10 = Punctuation marks
CHECK saves text entry after
you select it. 
Dial pad digits = 1-9, # and *
CONF (TRF) deletes entries (i.e.,
backspaces over previous
entries) 
Note: 
  You don’t have to press CHECK after numerical entries or after
 your last entry.
7. Press HOLD.
8. Press SPK to hang up.
Features A
Abbreviated Dialing
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							Operation (Cont’d)
To dial a Common Abbreviated Dialing number:
9. At keyset, press idle CALL key.
OR
At single line set, lift handset.
10. Dial #2
OR
Press DIAL key.
OR
Press Common Abbreviated Dialing key (PGM 1006 or SC 851: 1037).
To preselect, press a line key in step 1 (instead of CALL) before pressing the DIAL or Abbrevi-
ated Dialing key)
11. Dial Common Abbreviated Dialing storage code.
The stored number dials out.
Unless you preselect, Trunk Group Routing selects the trunk for the call. The system may option-
ally select a specific Trunk Group for the call.
If you have a DSS Console, you may be able to press a DSS Console key to chain to a stored number.
To dial a Group Abbreviated Dialing number:
1. At keyset, press idle CALL key.
OR
At single line set, lift handset.
2. Dial #4.
OR
Press DIAL key.
OR
Press Group Abbreviated Dialing key (PGM 1006 or SC 851: 1038).
To preselect, press a line key in step 1 (instead of CALL) before pressing the DIAL or Abbrevi-
ated Dialing key)
3. Dial the Group Abbreviated Dialing code.
The stored number dials out.
Unless you preselect, Trunk Group Routing selects the trunk for the call.
If you have a DSS Console, you may be able to press a DSS Console key to chain to a stored number.
To check your stored Abbreviated Dialing numbers:
1. Press CHECK.
2. For Common Abbreviated Dialing, press DIAL or the Common Abbreviated Dialing key.
OR
For Group Abbreviated Dialing, press the Group Abbreviated Dialing key.
3. Dial the Abbreviated Dialing Code (e.g., common code 001).
If the entire stored number is too long for your phone’s display, press * to see the rest of it.
4. Press CLEAR.
To display additional numbers, repeat from step 2.
Features A
Abbreviated Dialing
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							Account Codes
Description
 124i  Available. 384i Available.
- Verified Account Codes, Operator
Notification and Account Codes for
Incoming Calls require Base 4.02,
EXCPRU 4.02 or higher.- Verified Account Codes, Operator
Notification and Account Codes for
Incoming Calls require system
software 3.07.10 or higher.
- Hidden Account Codes require Base
or EXCPRU software 4.02 or higher.- Hidden Account Codes require
system software 3.07.18 or higher.
- In Base or EXCPRU software prior
to 4.02, Account codes are from 1-8
digits long. In Base or EXCPRU
4.02 and higher, Account Codes are
from 1-16 digits long.- In system software prior to 3.07.10,
Account Codes are from 1-8 digits
long. In system software 3.07.10 and
higher, Account Codes are from 1-16
digits long.
Verified Account Codes are from 3-
16 digits long.- Verified Account Codes are from 3-
16 digits long.
- In system software 3.07.25 or higher,
all X11 calls except for 011and 411
are local calls.
- In Base 3.05, EXCPRU 3.05 or
higher, Forced Account Codes do not
block 911 calls.- Forced Account Codes do not block
911 calls.
Account Codes are user-dialed codes that help the system administrator categorize and/or restrict trunk calls.
The system has three types of Account Codes:
•Optional Account Codes
Optional Account Codes allow a user to enter an Account Code while placing a trunk call or anytime
while on a call. This type of Account Code is optional; the system does not require the user to enter it.
•Forced Account Codes
Forced Account Codes require an extension user to enter an Account Code every time they place a trunk
call. If the user doesn’t enter the code, the system prevents the call. As with Optional Account Codes, the
extension user can elect to enter an Account Code for an incoming call. However, the system does not re-
quire it. Forced Account Codes does not block 1-800, 1-888 and emergency assistance (911) calls.
(384i 3.07.10 or Higher or 124i Base/EXCPRU 4.02 or higher) Once set up in system programming, you
can enable Forced Account Codes on a trunk-by-trunk basis. In addition, Forced Account Codes can ap-
ply to all outside calls or just long distance calls. Forced Account Codes for Toll Calls restricts calls ac-
cording to the following chart:
Number of Digits Dialed If first digit is not 1 If first digit is 1
1-3 Not allowed Not allowed
4-7 Allowed - does not require
Account CodeAllowed - requires
Account Code
More than 7
1Allowed - requires
Account CodeAllowed - requires
Account Code
800 and 888 Allowed - Requires
Account CodeAllowed - does not
require Account Code
011 (International) Allowed - requires
Account CodeN/A
Features A
Account Codes
92000SWG08   Issue 1-0FEATURES   69 
						

							Number of Digits Dialed If first digit is not 1 If first digit is 1
911 Allowed - does not require
Account CodeN/A
1 If you change the local call length inToll Restriction, this value changes accordingly.
•Verified Account Codes
(384i 3.07.10 or Higher or 124i Base/EXCPRU 4.02 or Higher) With Verified Account Codes, the sys-
tem compares the Account Code the user dials to a list of up to 1000 pre-programmed codes. If the Ac-
count Code is in the list, the call goes through. If the code dialed is not in the list, the system prevents the
call. Verified Account Codes can be from 3-16 digits long using the characters 0-9 and #. During pro-
gramming, you can use wild cards to streamline entering codes into system memory. For exammple,
the entry 123W lets users dial Verified Account Codes from 1230 through 1239.
Operator Notification
(384i 3.07.10 or Higher or 124i Base/EXCPRU 4.02 or Higher) To prevent Account Code abuse, the system can
notify the operator each time an Account Code violation occurs. This can happen if the user fails to enter an Ac-
count Code (if Forced) or enters a Verified Account Code that is not in the list. The notification is an automatic
Intercom call to the attendant and a RESTRICT message in the operator’s display. (If the attendant fails to en-
ter a valid Account Code, the system drops the call.)
Account Codes for Incoming Calls
(384i 3.07.10 or Higher or 124i Base/EXCPRU 4.02 or Higher) The system can control the ability of extension
users to enter Accout Codes for incoming calls. When this option is enabled, a user can dial * while on an incom-
ing call, enter an Account Code, and then dial * to return to their caller. If the option is disabled, any digits the
user dials after answering an incoming call outdial on the connected trunk.
Hiding Account Codes
(384i 3.07.18 or Higher or 124i Base/EXCPRU 4.02 or Higher) Account Codes can be optionally hidden from a
telephone’s display. This would prevent, for example, an unauthorized co-worker from obtaining a Verified Ac-
count Code by watching the display and making note of the digits that dial out. When hidden, the Account Code
digits show as the character * on the telephone’s display.
Account Code Capacity
Account Codes print along with the other call data on the SMDR record after the call completes. In 384i System
Software prior to 3.07.10 and 124i prior to Base/EXCPRU 4.02, Account Codes can be from 1-8 digits long, us-
ing 0-9 and #. In 384i System Software 3.07.10 or higher, Account Codes can be from 1-16 digits long. Verified
Account codes can be from 3-16 digits long.
Conditions
(A.) If a user enters a code that exceeds the eight digit limit, the system ignores the Account Code entry.
(B.) If the system has Account Codes disabled, the digits dialed (e.g.,  *1234*) appear on the SMDR report as
part of the number dialed.
Description (Cont’d)
Default Setting
•Acount codes are disabled.
Features A
Account Codes
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