Nitsuko 124i/384i Software Manual
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Operation (Cont’d) (Older Systems) To make a trunk-to-trunk Conference: Keyset 1. Establish first trunk call. This can be a call that you placed or answered. 2. Press Conference key (PGM 1006 or SC 851: 1016). 3. Establish second trunk call. 4. Press Conference key twice. The system sets up a three-party Conference between you and the two outside parties. 5. Press CONF (TRF). Both line keys flash. The two trunk callers can now talk to each other privately. The trunks ap- pear busy to other extensions. If one of the outside callers hangs up, the trunk-to-trunk Conference terminates. (Older Systems) To return to the tandem call: 1. Press either flashing line key. You talk to the two trunk callers. If one of the callers hangs up, you continue talking to the remaining caller. You can press CONF (TRF) again to reinstate the trunk-to-trunk Conference. (Older Systems) To end the trunk-to-trunk Conference: 1. Press either flashing key to return to the tandem call. 2. Press SPK to hang up. The Conference ends. The system hangs up both trunks. Single Line Set 1. Establish first trunk call. This can be a call that you placed or answered. 2. Hookflash and dial #1. 3. Establish second trunk call. 4. Hookflash and dial #8. 5. Hang up. The system sets up an Unsupervised Conference between the two outside parties. The two trunk callers can now talk to each other privately. The trunks appear busy to other extensions. Features N-Z Tandem Trunking (Unsupervised Conference) 92000SWG08 Issue 1-0FEATURES 501
TAPI Compatibility Description 124i Available. 384i Available — requires system software 3.04 or higher. Basic TAPI Commands require the Nitsuko TAPI Service Provider 1.02.02.- Basic TAPI Commands available in both Nitsuko TAPI Driver versions. - TAPI Enhancements require Base 2.13 and EXCPRU 2.18 or higher.- TAPI Enhancements require system software 3.06.02. - Additional TAPI Commands require 124i Proprietary Mode Telephony SPV 1.00.03 (or higher) driver and system software for Base 4.02 and EXCPRU 4.02 or higher.- Additional TAPI Commands require 384i Proprietary Mode Telephony SPV 1.00.03 (or higher) driver. - Compatibility with the Nitsuko 384i Proprietary Mode Telephony SPV 1.00.03 (or higher) driver requires Base 4.02 or EXCPRU 4.02 or higher.- System software 3.07.12 or higher provides compatibility with the Nitsuko 384i Proprietary Mode Telephony SPV 1.00.03 (or higher) driver through Program 0419:11. The system has Telephony Programming Applications Interface (TAPI) capability. TAPI capability provides: •Reduced TAPI Feature Set (see the Supported TAPI Commands chart below). •Caller ID data to the PC for data base lookups and screen pops (see the Caller ID Data chart below). •Telephone control (off-hook, on-hook and dialing). In addition to a compatible system software version, you must also have: •32-Button Display or Super Display Telephone containing an RS-232-C DCI Module (P/N 92266) with TAPI compliant firmware. •PC running Windows 3.x or higher with one of the following Nitsuko TAPI Drivers installed. - Nitsuko TAPI Service Provider 1.02.02 - Nitsuko 384i Proprietary Mode Telephony SPV 1.00.03 (or higher) •A TAPI compatible Windows application (Continued) Features N-Z TAPI Compatibility 502 FEATURES92000SWG08 Issue 1-0
Description (Cont’d) Basic TAPI Commands TSPI_LINEANSWER TSPI_LINECLOSE TSPI_LINECLOSECALL TSPI_LINECONDITIONALMEDIADETECTION TSPI_LINECONFIGDIALOG TSPI_LINEDIAL TSPI_LINEGETADDRESSSTATUS TSPI_LINEGETCALLADDRESSID TSPI_LINEGETCALLINFO TSPI_LINEGETCALLSTATUS TSPI_LINEGETDEVCAPS TSPI_LINEGETID TSPI_LINEGETLINEDEVSTATUS TSPI_LINEGETNUMADDRESSIDS TSPI_LINEMAKECALL TSPI_LINENEGOTIATETSPIVERSION TSPI_LINEOPEN TSPI_LINESETAPPSPECIFIC TSPI_LINESETDEFAULTMEDIADETECTIONTSPI_LINEDROP TSPI_LINEGETADDRESSCAPS TSPI_LINEGETADDRESSID TSPI_LINESETMEDIAMODE TSPI_LINESETSTATUSMESSAGES TSPI_PROVIDERCONFIG TSPI_PROVIDERINIT TSPI_PROVIDERINSTALL TSPI_PROVIDERREMOVE TSPI_PROVIDERSHUTDOWN Additional TAPI Commands TSPI_LINEBLINDTRANSFER TSPI_LINEPICKUP TSPI_LINECOMPLETETRANSFER TSPI_LINEPREPAREADDTOCONFERENCE TSPI_LINEFORWARD TSPI_LINESELECTEXTVERSION TSPI_LINEGETEXTENSIONID TSPI_LINESETUPCONFERENCE TSPI_LINEHOLD TSPI_LINESETUPTRANSFER TSPI_LINENEGOTIATEEXTVERSION TSPI_LINEUNHOLD TSPI_LINEPARK TSPI_LINEUNPARK Features N-Z TAPI Compatibility 92000SWG08 Issue 1-0FEATURES 503
Description (Cont’d) Caller ID Data Call Type Signaling Description Trunk Call1st Ring Signal NMBR=XXX XXXXXXX Caller’s number = XXX XXXXXXX 2nd Ring Signal Intercom Call1st Ring Signal NMBR=XXXX Caller’s number = XXXX 2nd Ring Signal TAPI Enhancements •When a DCI keyset answers a call, it provides the following data to the connected device: If the incoming call data contains the Caller ID number . . . NMBR=XXX (XXX = Caller ID number data) If the incoming call data does not contain the Caller ID number . . . NUMBR= UNAVAILABLE, OUT OF AREA, or PRIVATE •To place a call on Hold, the DCI provides the following data to the connected device: AT D ! •When the DCI keyset becomes busy, the DCI provides the following data to the connected device: BUSY Conditions (A.) The Nitsuko TAPI Driver 1.02.02 does not fully support the Hold and Transfer features. (B.) The DCI Module requires updated TAPI compliant firmware. Default Setting Disabled. Features N-Z TAPI Compatibility 504 FEATURES92000SWG08 Issue 1-0
Programming ➣ 0419 - Class of Service Options (Part B), Item 11: TAPI Auto Idle Mode (Driver ID) For this option: - Enter 0 if you are installing the Nitsuko TAPI Service Provider 1.02.02 driver. - Enter 1 if you are installing the Nitsuko 384i Proprietary Mode Telephony SPV 1.00.03 (or higher) driver. ➣1005 - Class of Service Assign Class of Service (1-15) to extensions. ➣1006 - Programming Function Keys Assign a Telemarketing Dial key (code 1045) to the DCI keyset. The TAPI driver is active only after the keyset user presses this key and the key lights. Start Which driver are you using: Nitsuko TAPI Service Provider OR Nitsuko 384i Proprietary Mode Telephony SPV? In 0419:11, enter 0.In 0419:11, enter 1.Telephone SPVTAPI In 1005, assign Class of Service to extensions. In 1006, assign a Telemarketing Dial key (code 1045) to the DCI keyset. Stop Features N-Z TAPI Compatibility 92000SWG08 Issue 1-0FEATURES 505
Related Features Computer Telephony Integration (CTI) Applications and Caller ID The system provides Database Lookup through Caller ID and TAPI compatible third-party software (such as Symantec’s ACT!). Data Communications Interface (DCI) For more information on setting up the DCI Module, turn to this feature. Operation TAPI operation is automatic once programmed in the phone system and enabled in the PC’s TAPI application. Features N-Z TAPI Compatibility 506 FEATURES92000SWG08 Issue 1-0
Tenant Service Description 124i Not available. 384i Available — four Tenant Groups. Tenant Service lets you partition the system into tenant groups so several businesses can share the same common equipment. Each tenant group has their own trunks, extensions, operator and other features (see the table below). When an extension user dials 0, for example, they reach their own operator. In addition, trunk calls in one tenant don’t interfere with trunk calls in the other tenant. An extension user in one tenant may be able to call a user in an- other tenant, or the system may restrict inter-tenant calling. The system allows up to four tenant groups. The following table shows the features that interact with Tenant Service. Refer to the feature description in this section for more details on feature programming and operation. Tenant Service Feature Interaction This feature.. And this program... Affect Tenant Service in the following way... Abbreviated Dialing 0601 Common Abbreviated Dialing BinsEach tenant can have a different set of Common Abbreviated Dialing bins. Optionally, tenants may share bins. 0602 Group Abbreviated Dialing BinsEach tenant can have a different set of Group Abbreviated Dialing bins. Optionally, tenants may share bins. 0401 Item 15DIAL Key Control Set the DIAL key to access Common or Group Abbreviated Dialing for each tenant. Account Codes 0406 Class of Service OptionsIn each of the four Tenant Groups, one of the 15 Classes of Service can allow (1) or prevent (0) an extension’s ability to use Account Codes. 0407 Account Codes Each of the four Tenant Groups can either disable (0), enable (1) or require (2) Account Codes. Analog Communications Interface0508 ACI Group NumbersACI software ports in different tenants can be in the same group, but the groups always have different pilot numbers. An extension in one tenant cannot dial an ACI Group pilot number belonging to another tenant. Barge In 0401 Item 5Barge In Tone Enable/disable the Barge In tone for each tenant group. Callback 0401 Item 14Callback Automatic AnswerEnable/disable Callback automatic answer for each tenant. Central Office Calls 0904 Trunk Tenant Assign trunks to tenant groups. An extension in one group cannot place or answer calls on another group’s trunks. An extension may, however, be able to answer a trunk transferred from another tenant. 0401 Item 3Incoming Call RNA AlarmIn each tenant group, enable/disable the alarm for calls that ring too long without being answered. Class of Service 0406 Class of Service OptionsThe system allows 15 different Classes of Service for each tenant group. Data Communication 0507 DCI Group Numbers DCI software ports in different tenants can be in the same group, but the groups always have different pilot numbers. An extension in one tenant cannot dial a DCI Group pilot number belonging to another tenant. Features N-Z Tenant Service 92000SWG08 Issue 1-0FEATURES 507
Tenant Service Feature Interaction This feature.. And this program... Affect Tenant Service in the following way... Department Calling 0410 Extension (Department ) Group OptionsCustomize each tenant’s Department Calling dialing options. 0506 Department Group NumbersExtensions in different tenants can be in the same Department Group, but the Department Groups always have different pilot numbers. An extension in one tenant cannot dial a Department Group pilot number belonging to another tenant. Door Box 150 Door Box Tenant AssignmentAssign a Door Box to a tenant group. Handsfree 0401 Item 6Automatic Handsfree Enable/disable Automatic Handsfree for each tenant group. 0401 Item 7Handsfree Mic ControlFor each tenant group, enable/disable an extension’s microphone for Handsfree calls. Handsfree Answerback0401 Item 10Forced Intercom Ringing Enable Forced Intercom Ringing or Handsfree Answerback for each Intercom call. Hold 0401 Item 4Automatic Hold Enable/disable Automatic Hold for each tenant group. 0402 Item 4Hold Key Operating ModeCustomize the function of the HOLD key for each tenant group. Intercom 1105 Operator’s ExtensionDesignate an operator for each tenant group. Line Preference 0401 Item 8Incoming Call PriorityFor each tenant group, determine if ringing Intercom or trunk calls have answer priority. Night Service 0401 Item 1Night Service, ManualAllow/prevent tenant group members from activating Night Service 0402 Item 3Night Mode Switch Operating ModeProgram the function of the Night Mode service switch sensors for each tenant group. 0401 Item 2Night Service, AutomaticEnable/disable Automatic Night Mode Switching for each tenant group. 0801, 0802 and 0803Night Service PatternsEach tenant group can have its own Automatic Night Service patterns, Weekly Night Service Switching and Holiday Night Service Switching. Off Hook Signaling 0401 Item 1Off Hook Signaling ModeSet Off Hook Signaling to ring or voice-announce for each tenant group. Paging, External 1603 External Paging Zone Tenant Assign an External Paging zone to a tenant group. Each zone can only be in one tenant. Paging, Internal 1602 Internal Paging Zone NamesAssign names to each tenant’s Internal Paging zones. There are 32 zones in each tenant group. Ringdown Extension 1013 Extension Ringdown AssignmentsThe system allows system 50 Extension Ringdown (hotline) assignments per tenant group. Features N-Z Tenant Service 508 FEATURES92000SWG08 Issue 1-0
Tenant Service Feature Interaction This feature.. And this program... Affect Tenant Service in the following way... Ringing Line Preference0401 Item 13Ringing Line Preference for Trunk CallsFor each tenant group, select between Idle and Ringing Line Preference for trunk calls. 0401 Item 12Ringing Line Preference for Intercom CallsFor each tenant group, select between Idle and Ringing Line Preference for Intercom calls. Selectable Display Messaging0403 Selectable Display MessagesThe system allows up to 20 Selectable Display Messages per tenant. Station Message Detail Recording 0404 SMDR Options Each tenant group can have their own set of SMDR options. System Programming Password Protection0202 Setting the User PasswordsYou can assign user passwords to each tenant. If you want, you can have different user passwords for each tenant. 0201 Setting the Programming Passwords The 384i system has eight users for password entry. You can assign users to a specific tenant or to all tenants universally. System Timers 0405 System Timers (Part A)Program various system timers for each tenant group. Tenant Service 0301 Inter-Tenant Calling With this option, you can allow or prevent inter-tenant Intercom calling and trunk Transfer. 1002 Extension Tenant GroupAssign extensions to tenant groups. Toll Restriction 0702 Toll Restriction Ta b l e sEach tenant can have a different set of Toll Restriction tables. 0701 Toll Restriction Class The system has 15 Toll Restriction Classes for each tenant. Transfer 0402 Item 2CONF (TRF) Key Operating ModeFor each tenant group, set the CONF (TRF) key operating mode. Trunk Groups 0402 Item 1Trunk Group Key Operating ModeSet the Trunk Group key operating mode for each tenant group. Voice Announce Unit 0901 Item 14-17Trunk Service Ty p eEach tenant group’s trunks can be answered by the VAU Module 1802 Items 1-3DISA and OPA Operating ModeIncomplete Automated Attendant calls can by handled differently in each tenant group 1804 Item 1Operator AssistanceYou can individually choose which trunks in which tenant groups you want the Automated Attendant to answer 2202 VAU Message LengthThe VAU Message Length option applies to all tenant groups 2203 General Message NumberEach tenant group can have a different General Message 2204 VAU No Answer DestinationThe VAU No Answer Destination can be different for each tenant group Features N-Z Tenant Service 92000SWG08 Issue 1-0FEATURES 509
Tenant Service Feature Interaction This feature.. And this program... Affect Tenant Service in the following way... Voice Announce Unit2205 OPA Message AssignmentYou can assign any available OPA message to any trunk in any one of the system’s tenant groups 2206 OPA Fax Line Ring GroupYou can have any fax call route to any Ring Group in any one of the system’s tenant groups 2207 900 Preamble You can assign different 900 Preambles to the trunks in each tenant group 2208 VAU Password All tenant groups share the same VAU password 2209 OPA Error Message AssignmentYou can assign different error messages to the trunks en each tenant group Conditions None Default Setting Enabled. Programming Refer to the Programming Flowchart on the following page. ➣0301 - Inter-Tenant Calling Allow (1) or prevent (0) system-wide inter-tenant calling. ➣0904 - Trunk Tenant Assign trunks to tenant groups (1-4). ➣1002 - Extension Tenant Assign extensions to tenant groups (1-4). Note: For additional programming information, refer to the features listed in the Tenant Service Feature Interac- tion table on the previous pages. Features N-Z Tenant Service 510 FEATURES92000SWG08 Issue 1-0