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Nitsuko 124i/384i Software Manual

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    							Operation (Cont’d)
    (Older Systems)
    To make a trunk-to-trunk Conference:
    Keyset
    1. Establish first trunk call.
    This can be a call that you placed or answered.
    2. Press Conference key (PGM 1006 or SC 851: 1016).
    3. Establish second trunk call.
    4. Press Conference key twice.
    The system sets up a three-party Conference between you and the two outside parties.
    5. Press CONF (TRF).
    Both line keys flash. The two trunk callers can now talk to each other privately. The trunks ap-
    pear busy to other extensions.
    If one of the outside callers hangs up, the trunk-to-trunk Conference terminates.
    (Older Systems)
    To return to the tandem call:
    1. Press either flashing line key.
    You talk to the two trunk callers. 
    If one of the callers hangs up, you continue talking to the remaining caller.
    You can press CONF (TRF) again to reinstate the trunk-to-trunk Conference.
    (Older Systems)
    To end the trunk-to-trunk Conference:
    1. Press either flashing key to return to the tandem call.
    2. Press SPK to hang up.
    The Conference ends. The system hangs up both trunks.
    Single Line Set
    1. Establish first trunk call.
    This can be a call that you placed or answered.
    2. Hookflash and dial #1.
    3. Establish second trunk call.
    4. Hookflash and dial #8.
    5. Hang up.
    The system sets up an Unsupervised Conference between the two outside parties. The two trunk
    callers can now talk to each other privately. The trunks appear busy to other extensions.
    Features N-Z
    Tandem Trunking (Unsupervised Conference)
    92000SWG08   Issue 1-0FEATURES   501 
    						
    							TAPI Compatibility
    Description
     124i Available. 384i Available — requires system software
    3.04 or higher.
    Basic TAPI Commands require the
    Nitsuko TAPI Service Provider
    1.02.02.- Basic TAPI Commands available in
    both Nitsuko TAPI Driver versions.
    - TAPI Enhancements require Base
    2.13 and EXCPRU 2.18 or higher.- TAPI Enhancements require system
    software 3.06.02.
    - Additional TAPI Commands require
    124i Proprietary Mode Telephony
    SPV 1.00.03 (or higher) driver and
    system software for Base 4.02 and
    EXCPRU 4.02 or higher.- Additional TAPI Commands require
    384i Proprietary Mode Telephony
    SPV 1.00.03 (or higher) driver.
    - Compatibility with the Nitsuko
    384i Proprietary Mode Telephony
    SPV 1.00.03 (or higher) driver
    requires Base 4.02 or EXCPRU
    4.02 or higher.- System software 3.07.12 or higher
    provides compatibility with the
    Nitsuko 384i Proprietary Mode
    Telephony SPV 1.00.03 (or higher)
    driver through Program 0419:11.
    The system has Telephony Programming Applications Interface (TAPI) capability. TAPI capability provides:
    •Reduced TAPI Feature Set (see the Supported TAPI Commands chart below).
    •Caller ID data to the PC for data base lookups and screen pops (see the Caller ID Data chart below).
    •Telephone control (off-hook, on-hook and dialing).
    In addition to a compatible system software version, you must also have:
    •32-Button Display or Super Display Telephone containing an RS-232-C DCI Module (P/N 92266) with
    TAPI compliant firmware.
    •PC running Windows 3.x or higher with one of the following Nitsuko TAPI Drivers installed.
    - Nitsuko TAPI Service Provider 1.02.02
    - Nitsuko 384i Proprietary Mode Telephony SPV 1.00.03 (or higher)
    •A TAPI compatible Windows application
    (Continued)
    Features N-Z
    TAPI Compatibility
    502   FEATURES92000SWG08   Issue 1-0 
    						
    							Description (Cont’d)
    Basic TAPI Commands
    TSPI_LINEANSWER TSPI_LINECLOSE
    TSPI_LINECLOSECALL
    TSPI_LINECONDITIONALMEDIADETECTION
    TSPI_LINECONFIGDIALOG TSPI_LINEDIAL
    TSPI_LINEGETADDRESSSTATUS TSPI_LINEGETCALLADDRESSID
    TSPI_LINEGETCALLINFO TSPI_LINEGETCALLSTATUS
    TSPI_LINEGETDEVCAPS TSPI_LINEGETID
    TSPI_LINEGETLINEDEVSTATUS TSPI_LINEGETNUMADDRESSIDS
    TSPI_LINEMAKECALL TSPI_LINENEGOTIATETSPIVERSION
    TSPI_LINEOPEN TSPI_LINESETAPPSPECIFIC
    TSPI_LINESETDEFAULTMEDIADETECTIONTSPI_LINEDROP
    TSPI_LINEGETADDRESSCAPS TSPI_LINEGETADDRESSID
    TSPI_LINESETMEDIAMODE TSPI_LINESETSTATUSMESSAGES
    TSPI_PROVIDERCONFIG TSPI_PROVIDERINIT
    TSPI_PROVIDERINSTALL TSPI_PROVIDERREMOVE
    TSPI_PROVIDERSHUTDOWN
    Additional TAPI Commands
    TSPI_LINEBLINDTRANSFER TSPI_LINEPICKUP
    TSPI_LINECOMPLETETRANSFER TSPI_LINEPREPAREADDTOCONFERENCE
    TSPI_LINEFORWARD TSPI_LINESELECTEXTVERSION
    TSPI_LINEGETEXTENSIONID TSPI_LINESETUPCONFERENCE
    TSPI_LINEHOLD TSPI_LINESETUPTRANSFER
    TSPI_LINENEGOTIATEEXTVERSION TSPI_LINEUNHOLD
    TSPI_LINEPARK TSPI_LINEUNPARK
    Features N-Z
    TAPI Compatibility
    92000SWG08   Issue 1-0FEATURES   503 
    						
    							Description (Cont’d)
    Caller ID Data
    Call Type Signaling Description
    Trunk Call1st Ring Signal
    NMBR=XXX XXXXXXX Caller’s number = 
    XXX XXXXXXX
    2nd Ring Signal
    Intercom Call1st Ring Signal
    NMBR=XXXX Caller’s number = XXXX
    2nd Ring Signal
    TAPI Enhancements
    •When a DCI keyset answers a call, it provides the following data to the connected device:
    If the incoming call data contains the Caller ID number . . .
    NMBR=XXX (XXX = Caller ID number data)
    If the incoming call data does not contain the Caller ID number . . .
    NUMBR=
    UNAVAILABLE, OUT OF AREA, or PRIVATE
    •To place a call on Hold, the DCI provides the following data to the connected device:
    AT D !
    •When the DCI keyset becomes busy, the DCI provides the following data to the connected device:
    BUSY
    Conditions
    (A.) The Nitsuko TAPI Driver 1.02.02 does not fully support the Hold and Transfer features.
    (B.) The DCI Module requires updated TAPI compliant firmware.
    Default Setting
    Disabled.
    Features N-Z
    TAPI Compatibility
    504   FEATURES92000SWG08   Issue 1-0 
    						
    							Programming
    ➣
    0419 - Class of Service Options (Part B), Item 11: TAPI Auto Idle Mode (Driver ID)
    For this option:
    - Enter 0 if you are installing the Nitsuko TAPI Service Provider 1.02.02 driver.
    - Enter 1 if you are installing the Nitsuko 384i Proprietary Mode Telephony SPV 1.00.03 (or higher) driver.
    ➣1005 - Class of Service
    Assign Class of Service (1-15) to extensions.
    ➣1006 - Programming Function Keys
    Assign a Telemarketing Dial key (code 1045) to the DCI keyset. The TAPI driver is active only after the
    keyset user presses this key and the key lights.
    Start
    Which driver are you using:
    Nitsuko TAPI Service
    Provider
    OR
    Nitsuko 384i Proprietary
    Mode Telephony SPV?
    In 0419:11,
    enter 0.In 0419:11,
    enter 1.Telephone
    SPVTAPI
    In 1005, assign Class of
    Service to extensions.
    In 1006, assign a Telemarketing Dial
    key (code 1045) to the DCI keyset.
    Stop
    Features N-Z
    TAPI Compatibility
    92000SWG08   Issue 1-0FEATURES   505 
    						
    							Related Features
    Computer Telephony Integration (CTI) Applications and Caller ID
    The system provides Database Lookup through Caller ID and TAPI compatible third-party software
    (such as Symantec’s ACT!).
    Data Communications Interface (DCI)
    For more information on setting up the DCI Module, turn to this feature.
    Operation
    TAPI operation is automatic once programmed in the phone system and enabled in the PC’s TAPI application.
    Features N-Z
    TAPI Compatibility
    506   FEATURES92000SWG08   Issue 1-0 
    						
    							Tenant Service
    Description
     124i Not available. 384i Available — four Tenant Groups.
    Tenant Service lets you partition the system into tenant groups so several businesses can share the same common
    equipment.  Each tenant group has their own trunks, extensions, operator and other features (see the table below).
    When an extension user dials 0, for example, they reach their own operator.  In addition, trunk calls in one tenant
    don’t interfere with trunk calls in the other tenant.  An extension user in one tenant may be able to call a user in an-
    other tenant, or the system may restrict inter-tenant calling.  The system allows up to four tenant groups.
    The following table shows the features that interact with Tenant Service.  Refer to the feature description in this
    section for more details on feature programming and operation.
    Tenant Service Feature Interaction
    This feature.. And this program...  Affect Tenant Service in the following way... 
    Abbreviated Dialing 0601 Common
    Abbreviated Dialing
    BinsEach tenant can have a different set of Common
    Abbreviated Dialing bins. Optionally, tenants may share
    bins. 
    0602 Group Abbreviated
    Dialing BinsEach tenant can have a different set of Group Abbreviated
    Dialing bins.  Optionally, tenants may share bins.
    0401
     Item 15DIAL Key Control Set the DIAL key to access Common or Group
    Abbreviated Dialing for each tenant.
    Account Codes 0406 Class of Service
    OptionsIn each of the four Tenant Groups, one of the 15 Classes of
    Service can allow (1) or prevent (0) an extension’s ability
    to use Account Codes. 
    0407 Account Codes Each of the four Tenant Groups can either disable (0),
    enable (1) or require (2) Account Codes. 
    Analog
    Communications
    Interface0508 ACI Group 
    NumbersACI software ports in different tenants can be in the same
    group, but the groups always have different pilot numbers.
    An extension in one tenant cannot dial an ACI Group pilot
    number belonging to another tenant.
    Barge In  0401
     Item 5Barge In Tone Enable/disable the Barge In tone for each tenant group. 
    Callback 0401
     Item 14Callback Automatic
    AnswerEnable/disable Callback automatic answer for each tenant. 
    Central Office Calls  0904 Trunk Tenant Assign trunks to tenant groups. An extension in one group
    cannot place or answer calls on another group’s trunks.  An
    extension may, however, be able to answer a trunk
    transferred from another tenant. 
    0401
     Item 3Incoming Call RNA
    AlarmIn each tenant group, enable/disable the alarm for calls that
    ring too long without being answered. 
    Class of Service 0406 Class of Service
    OptionsThe system allows 15 different Classes of Service for each
    tenant group. 
    Data Communication  0507 DCI Group Numbers DCI software ports in different tenants can be in the same
    group, but the groups always have different pilot numbers.
    An extension in one tenant cannot dial a DCI Group pilot
    number belonging to another tenant. 
    Features N-Z
    Tenant Service
    92000SWG08   Issue 1-0FEATURES   507 
    						
    							Tenant Service Feature Interaction
    This feature.. And this program...  Affect Tenant Service in the following way... 
    Department Calling 0410 Extension
    (Department )
    Group OptionsCustomize each tenant’s Department Calling dialing
    options. 
    0506 Department Group
    NumbersExtensions in different tenants can be in the same
    Department Group, but the Department Groups always
    have different pilot numbers.  An extension in one tenant
    cannot dial a Department Group pilot number belonging to
    another tenant. 
    Door Box 150 Door Box Tenant
    AssignmentAssign a Door Box to a tenant group. 
    Handsfree 0401
     Item 6Automatic Handsfree Enable/disable Automatic Handsfree for each tenant group. 
    0401
     Item 7Handsfree Mic
    ControlFor each tenant group, enable/disable an extension’s
    microphone for Handsfree calls. 
    Handsfree
     Answerback0401
     Item 10Forced Intercom
    Ringing Enable Forced Intercom Ringing or Handsfree Answerback
    for each Intercom call. 
    Hold 0401
     Item 4Automatic Hold Enable/disable Automatic Hold for each tenant group. 
    0402
     Item 4Hold Key 
    Operating ModeCustomize the function of the HOLD key for each tenant
    group.
    Intercom 1105 Operator’s
     ExtensionDesignate an operator for each tenant group. 
    Line Preference 0401
     Item 8Incoming Call
    PriorityFor each tenant group, determine if ringing Intercom or
    trunk calls have answer priority.
    Night Service 0401
     Item 1Night Service,
    ManualAllow/prevent tenant group members from activating
    Night Service 
    0402
     Item 3Night Mode Switch
    Operating ModeProgram the function of the Night Mode service switch
    sensors for each tenant group. 
    0401
     Item 2Night Service,
    AutomaticEnable/disable Automatic Night Mode Switching for each
    tenant group. 
    0801,
    0802 and
    0803Night Service
    PatternsEach tenant group can have its own Automatic Night
    Service patterns, Weekly Night Service Switching and
    Holiday Night Service Switching. 
    Off Hook Signaling 0401
     Item 1Off Hook Signaling
    ModeSet Off Hook Signaling to ring or voice-announce for each
    tenant group. 
    Paging, External 1603 External Paging
    Zone Tenant Assign an External Paging zone to a tenant group.  Each
    zone can only be in one tenant. 
    Paging, Internal 1602 Internal Paging
    Zone NamesAssign names to each tenant’s Internal Paging zones.
    There are 32 zones in each tenant group.
    Ringdown Extension 1013 Extension Ringdown
    AssignmentsThe system allows system 50 Extension Ringdown
    (hotline) assignments per tenant group. 
    Features N-Z
    Tenant Service
    508   FEATURES92000SWG08   Issue 1-0 
    						
    							Tenant Service Feature Interaction
    This feature.. And this program...  Affect Tenant Service in the following way... 
    Ringing Line
    Preference0401
     Item 13Ringing Line
    Preference for Trunk
    CallsFor each tenant group, select between Idle and Ringing
    Line Preference for trunk calls. 
    0401
     Item 12Ringing Line
    Preference for
    Intercom CallsFor each tenant group, select between Idle and Ringing
    Line Preference for Intercom calls. 
    Selectable Display
    Messaging0403 Selectable Display
    MessagesThe system allows up to 20 Selectable Display Messages
    per tenant.
    Station Message
    Detail Recording 0404 SMDR Options Each tenant group can have their own set of SMDR
    options. 
    System
     Programming
    Password Protection0202 Setting the User
    PasswordsYou can assign user passwords to each tenant.  If you want,
    you can have different user passwords for each tenant. 
    0201 Setting the
    Programming
    Passwords The 384i system has eight users for password entry.  You
    can assign users to a specific tenant or to all tenants
    universally. 
    System Timers 0405 System Timers (Part
    A)Program various system timers for each tenant group. 
    Tenant Service 0301 Inter-Tenant Calling  With this option, you can allow or prevent inter-tenant
    Intercom calling and trunk Transfer. 
    1002 Extension Tenant
    GroupAssign extensions to tenant groups.
    Toll Restriction 0702 Toll Restriction
    Ta b l e sEach tenant can have a different set of Toll Restriction
    tables. 
    0701 Toll Restriction
    Class The system has 15 Toll Restriction Classes for each tenant. 
    Transfer 0402
     Item 2CONF (TRF) Key
    Operating ModeFor each tenant group, set the CONF (TRF) key operating
    mode.
    Trunk Groups 0402
     Item 1Trunk Group Key
    Operating ModeSet the Trunk Group key operating mode for each tenant
    group.
    Voice Announce 
    Unit 0901
     Item 14-17Trunk Service 
    Ty p eEach tenant group’s trunks can be answered by the VAU
    Module
    1802
    Items  1-3DISA and OPA
    Operating ModeIncomplete Automated Attendant calls can by handled
    differently in each tenant group 
    1804
     Item 1Operator
     AssistanceYou can individually choose which trunks in which tenant
    groups you want the Automated Attendant to answer
    2202 VAU Message
    LengthThe VAU Message Length option applies to all tenant
    groups 
    2203 General Message
    NumberEach tenant group can have a different General Message 
    2204 VAU No Answer
    DestinationThe VAU No Answer Destination can be different for each
    tenant group 
    Features N-Z
    Tenant Service
    92000SWG08   Issue 1-0FEATURES   509 
    						
    							Tenant Service Feature Interaction
    This feature.. And this program...  Affect Tenant Service in the following way... 
    Voice Announce 
    Unit2205 OPA Message
    AssignmentYou can assign any available OPA message to any trunk in
    any one of the system’s tenant groups 
    2206 OPA Fax Line Ring
    GroupYou can have any fax call route to any Ring Group in any
    one of the system’s tenant groups 
    2207 900 Preamble You can assign different 900 Preambles to the trunks in
    each tenant group 
    2208 VAU Password All tenant groups share the same VAU password 
    2209 OPA Error
     Message
    AssignmentYou can assign different error messages to the trunks en
    each tenant group 
    Conditions
    None
    Default Setting
    Enabled.
    Programming
    Refer to the Programming Flowchart on the following page. 
    ➣0301 - Inter-Tenant Calling
    Allow (1) or prevent (0) system-wide inter-tenant calling.
    ➣0904 - Trunk Tenant
    Assign trunks to tenant groups (1-4).
    ➣1002 - Extension Tenant
    Assign extensions to tenant groups (1-4).
    Note:  For additional programming information, refer to the features listed in the Tenant Service Feature Interac-
    tion table on the previous pages.
    Features N-Z
    Tenant Service
    510   FEATURES92000SWG08   Issue 1-0 
    						
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