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Nitsuko 124i/384i Software Manual

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    							Hotline
    Description
     124i Available. 384i Available.
    Hotline gives a keyset user one-button calling and Transfer to another extension (the Hotline partner).  Hotline
    helps co-workers that work closely together.  The Hotline partners can call or Transfer calls to each other just by
    pressing a single key.
    In addition, the Hotline key shows the status of the partner’s extension:
    When the key is . . . The extension is . . .
    Off Idle
    On Busy or ringing
    Fast Flash DND – All calls (option 3) or
    Intercom calls (option 2)
    Conditions
    An extension user cannot use Hotline to pick up a call ringing their partner’s extension.
    Default Setting
    Disabled.
    Programming
    ➣
    0401 - Tenant Group Options, Part A, Item 20: BLF Control and 
    0406 - COS Options, Item 6: Automatic Off Hook Signaling
    Programs 0401 Item 20 and 0406 Item 6 set the conditions under which a Hotline, Reverse Voice Over or
    DSS Console key indicates that an extension is busy.  With condition 1 in the following chart, the BLF
    LED is on only when both extension line appearances are busy.  In conditions 2-4, the BLF LED is on
    when one line appearance is busy.
    Program 0406:
     Item 6Program 0401: 
    Item 20BLF 1
    Status Busy
    Status
    11 0 Off No
    21 1 On Yes
    30 0 On Yes
    40 1 On Yes
    1 BLF is on for extension receiving a voice announced Intercom call.
    ➣1006 - Programming Function Keys
    Assign a function key for Hotline (code 1058 + partner’s extension number)
    Features D-M
    Hotline
    92000SWG08   Issue 1-0FEATURES   321 
    						
    							Related Features
    Do Not Disturb
    Hotline does not override Do Not Disturb.
    Handsfree Answerback/Forced Intercom Ringing
    Hotline always follows the Handsfree Answerback/Forced Intercom Ringing mode set at the called exten-
    sion.  The Hotline caller can override the setting, if desired.
    Off Hook Signaling
    If the partner’s extension is busy, Hotline does not automatically activate Off Hook Signaling.
    Programmable Function Keys
    A Hotline is a uniquely programmed function key.
    Operation
    To place a call to your Hotline partner:
    1. Press Hotline key (PGM 1006 or SC 851: 1058  + partner’s extension number)
    You can optionally lift handset after this step for privacy.
    To transfer your outside call to your Hotline partner:
    1. Press Hotline key.
    2. Announce call and hang up.
    OR
    Hang up to have the call wait at your Hotline partner unannounced.
    If unanswered, the call recalls like a regular transferred call.
    To answer a call from your Hotline partner:
    1. If you hear two beeps, speak toward phone.
    Or
    1. If your telephone rings, lift handset.
    Features D-M
    Hotline
    322   FEATURES92000SWG08  Issue 1-0 
    						
    							Hotline, External
    Description
     124i Available. 384i Available.
    With External Hotline, an extension automatically dials a Common Abbreviated Dialing number when the user
    lifts the handset. External Hotline would be beneficial in an Airport Lobby, for example, to provide simplified ac-
    cess to an off-site Reservation Desk. A traveler need only lift the handset on the External Hotline phone to auto-
    matically ring for reservations. (If the Reservation Desk is an extension on the same system, use Ringdown
    Extension instead.)
    The system allows up to 10 External Hotline extensions. All extensions can share the same Common Abbrevi-
    ated Dialing number, if desired.
    External Hotline is a variation of Ringdown. To find out more about Ringdown Extensions (which automatically
    call a co-worker when the user lifts the handset), refer to the Ringdown Extension feature.
    Conditions
    Ringdown Extension (Program 1013) has priority over External Hotline (Program 1024).
    Default Setting
    Disabled.
    Programming
    ➣
    1024 - External Hotline Setup
    For each External Hotline (10 maximum), assign the External Hotline extension and the Common Abbre-
    viated Dialing bin used.
    Related Features
    Abbreviated Dialing
    External Hotline uses the trunk routing set in Abbreviated Dialing.
    Ringdown Extension
    A Ringdown Extension automatically calls another extension when the user lifts the handset.
    Operation
    To use External Hotline:
    1. Lift handset.
    Your phone automatically seizes an outgoing trunk and places a call using the Common Abbrevi-
    ated Dialing number.
    To bypass External Hotline (keyset only):
    1. Press SPK or CL1 before lifting the handset.
    You can process calls normally — the External Hotline does not go through.
    Features D-M
    Hotline, External
    92000SWG08   Issue 1-0FEATURES   323 
    						
    							InDepth and inDepth+
    Description
     124i Not available. 384i Available — requires system
    software 3.07.18 or higher.
    InDepth (P/N 94100) and inDepth+ (P/N 94105) are Windows-based Management Informatin Systems that
    work in conjunction with the built in 384i ACD. These ACD/MIS systems enhance the 384i ACD with real time
    statistics and reports on ACD group traffic patterns and usage. Communicating through the 384i Open Architec-
    ture Interface (OAI), inDepth and inDepth+ are an extensive set of user-configuratble Real Time Windows and
    Reporter subsystems.
    InDepth+ is the more comprehensive and capable of the ACD/MIS systems and offers:
    •Real Time Status Window
    This window displays ACD agent status,
    state and connection state.
    •Real Time Statistics Window
    The statistics window provides a visual
    performance summary for lines, agents
    and ACD Groups.
    •Call Queue and Wait Time Windows
    These windows show the number of calls
    in queue, the longest wait time, as well
    as the number of calls answered and
    abandoned.
    •Wallboard Template
    Use the wallboard template display to
    motivate and inform ACD agents
    through a dynamic display of real time
    statistics and messages.
    •Reporter
    ACD administrators can create fully-configurable reports for display and printing.
    Similar in many respects to inDepth+, inDepth is streamlined for more modest ACD applications. InDepth pro-
    vides a single real time screen template, up to seven reports and can track report data for up to one full month. In-
    Depth includes ACD/MIS features like Report View/Print and Audible/Visual Alarms, but excludes the
    Sub-Supervisor Positions and the Wallboard Support.
    Features D-M
    InDepth and inDepth+
    324   FEATURES92000SWG08  Issue 1-0 
    						
    							Description (Cont’d)
    Hardware, Software and System Requirements
    •PC 486 DX2-66 or higher with 8MByte RAM
    •Windows 95 or Windows NT
    •SVGA mode (800 x 600)
    •4 Serial ports
    •Network card for multiple MIS workstations
    •Sound card
    •384i LAP-B Open Architecture Interface PCB (P/N 92156)
    For more information, refer to the inDepth/inDepth+ Manual (P/N 94105INS**) for the specifics.
    Conditions
    None
    Default Setting
    InDepth/inDepth+ not installed.
    Programming
    Refer to the inDepth/inDepth+ Manual (P/N 94105INS**) for the specifics.
    Related Features
    Refer to the inDepth/inDepth+ Manual (P/N 94105INS**) for the specifics.
    Operation
    Refer to the inDepth/inDepth+ Manual (P/N 94105INS**) for the specifics.
    Features D-M
    InDepth and inDepth+
    92000SWG08   Issue 1-0FEATURES   325 
    						
    							Intercom
    Description
     124i Available. 384i Available.
    - Changing the Intercom ring tone
    requires Base 2.13, EXCPRU 2.18 or
    higher.- Changing the Intercom ring tone
    requires system software 3.04 or
    higher.
    Intercom gives extension users access to other extensions.  This provides the system with complete internal call-
    ing capability.
    Handsfree Answerback/Forced Intercom Ringing
    Handsfree Answerback permits an extension user to respond to a voice-announced Intercom call by speaking toward
    the phone, without lifting the handset. Like Handsfree, this is a convenience for workers who don’t have a free hand
    to pick up the handset. Refer to Handsfree Answerback/Forced Intercom Ringing feature on page 306 for more.
    Conditions
    None
    Default Setting
    Enabled.
    Features D-M
    Intercom
    326   FEATURES92000SWG08  Issue 1-0 
    						
    							Programming
    Intercom
    Start
    Should an extension
    be able to place
    Intercom calls?In 0406:61 enter 1.In 0406:61 enter 0.
    In 1005,assign Class of
    Service to extensions.
    YesNo
    Should each Tenant Group
    have a different operator
    (attendant) extension?In 1105, make sure each
    Tenant Group has the same
    operator extension port.In 1105, assign the
    operator extension port
    for each Tenant Group.YesNo
    Is the time allowed for
    users to dial Intercom
    numbers acceptable?In 0405:10, set the
    Intercom Interdigit Time to
    correct the problem.
    After getting Intercom dial
    tone, do users have
    adequate time to dial the
    first ICM digit?In 0405:28, extend
    the Extension Dial
    Tone Time.
    Do you want to change
    the way Intercom calls
    ring keysets?Change the
    entry for 1008:4.
    Do you want to change the
    way Intercom calls ring
    single line sets?Change the entries for
    1001:6 and 1008:4.
    Do you want to
    customize the
    Intercom Ring Tone?In 0112, change the
    frequencies assigned to
    each type.
    Stop
    No
    Yes
    No
    Yes
    Yes
    No
    Yes
    No
    Yes
    No
    Features D-M
    Intercom
    92000SWG08   Issue 1-0FEATURES   327 
    						
    							Programming (Cont’d)
    Handsfree Answerback/Forced Intercom Ringing
    No Yes No Yes
    Stop
    In 0406 Item 72,
    enter 0.In 0406 Item 72,
    enter 1.
    Should extension be able to
    toggle between Handsfree
    Answerback and Forced
    Intercom Ringing for outgoing
    Intercom calls (dial 1 or
    Service Code 812).
    In 0406 Item 68,
    enter 0.In 0406 Item 68,
    enter 1.
    Should extension be able
    to set Handsfree
    Answerback and Forced
    Intercom Ringing for their
    incoming calls (Service
    Codes 821 and 823)?
    Start
    Features D-M
    Intercom
    328   FEATURES92000SWG08  Issue 1-0 
    						
    							Programming (Cont’d)
    For Intercom . . .
    ➣0112 - Intercom and Alarm Ring Tone
    Customize the Intercom ring tone.
    ➣0405 - System Timers (Part A), Item 10: Intercom Interdigit Time
    Set the Intercom Interdigit Time (0-64800 seconds).  When placing Intercom calls, users must dial each
    digit within this interval.
    ➣0405 - System Timers (Part A), Item 28: Extension Dial Tone Time
    Set the Extension Dial Tone Time (0-64800 seconds).  After getting Intercom dial tone, a keyset user has
    this interval to dial the first digit of the Intercom call.
    ➣0406 - COS Options, Item 61, Intercom Calls
    In an extension’s Class of Service, enable (1) or disable (0) an extension’s ability to place Intercom calls.
    ➣1001 - Basic Extension Port Setup (Part A), Item 6: Incoming Ring for 500/2500
    Use this option along with Program 1008 Item 4 to change the way calls ring single line telephones. 
    ➣1008 - Basic Extension Port Setup (Part B), Item 4: Ring Cycle for Keysets
    Use this option to change the way calls ring keysets. 
    ➣1005 - Class of Service
    Assign a Class Of Service (1-15) to an extension.
    ➣1105 - Operator’s Extension
    Assign the operator’s extension for each tenant.
    For Handsfree Answerback/Forced Intercom Ringing . . .
    ➣0401 - Tenant Group Options (Part A), Item 10: Forced Intercom Ringing
    Enable (1) or disable (0) Forced Intercom Ringing. If disabled (0), Intercom calls voice-announce.
    ➣0406 - COS Options, Item 68: Setting Handsfree Answerback/Forced Intercom Ringing
    In an extension’s Class of Service, enable (1) or disable (0) an extension’s ability to set Handsfree An-
    swerback (Service Code 821) and Forced Intercom Ringing (Service Code 823) for incoming Intercom
    calls.
    ➣0406 - COS Options, Item 72: Switching from Handsfree Answerback to Forced Intercom Ringing
    In an extension’s Class of Service, enable (1) or disable (0) an extension’s ability to toggle between
    Handsfree Answerback and Forced Intercom Ringing for outgoing Intercom calls (dial 1 or Service Code
    812).
    ➣1005 - Class of Service
    Assign a Class Of Service (1-15) to an extension.
    Related Features
    Handsfree Answerback/Forced Intercom Ringing
    Intercom calls can ring or be voice-announced at the called extension.
    Line Preference
    Ringing Line Preference can automatically answer ringing Intercom or trunk calls when the user lifts the
    handset.
    Name Storing
    An extension can have a name assigned that identifies the extension to callers.
    (384i Only) Tenant Service
    Tenant Service may restrict Intercom calling.
    Features D-M
    Intercom
    92000SWG08   Issue 1-0FEATURES   329 
    						
    							Operation
    To place an Intercom call:
    1. At keyset, press idle CALL key.
    OR
    At single line telephone, lift handset.
    2. Dial extension number (or 0 for your operator).
    Your call may voice-announce or ring the called extension.  Dial 1 to change the way your call
    alerts the called extension.
    If the extension you call is busy or doesn’t answer, you can dial another extension without hang-
    ing up.
    To answer an Intercom call:
    1. If you hear two beeps, speak toward phone.
    Your telephone picks up your voice.
    OR
    If your telephone rings, lift handset.
    To check your extension’s data:
    1. Press CHECK.
    2. Press CALL1.
    You display shows your telephone’s extension number, port number and extension/Department
    Group.
    3. Press CLEAR to return the normal time/date display.
    Features D-M
    Intercom
    330   FEATURES92000SWG08  Issue 1-0 
    						
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