Nitsuko 124i/384i Software Manual
Have a look at the manual Nitsuko 124i/384i Software Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 57 Nitsuko manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
Hotline Description 124i Available. 384i Available. Hotline gives a keyset user one-button calling and Transfer to another extension (the Hotline partner). Hotline helps co-workers that work closely together. The Hotline partners can call or Transfer calls to each other just by pressing a single key. In addition, the Hotline key shows the status of the partner’s extension: When the key is . . . The extension is . . . Off Idle On Busy or ringing Fast Flash DND – All calls (option 3) or Intercom calls (option 2) Conditions An extension user cannot use Hotline to pick up a call ringing their partner’s extension. Default Setting Disabled. Programming ➣ 0401 - Tenant Group Options, Part A, Item 20: BLF Control and 0406 - COS Options, Item 6: Automatic Off Hook Signaling Programs 0401 Item 20 and 0406 Item 6 set the conditions under which a Hotline, Reverse Voice Over or DSS Console key indicates that an extension is busy. With condition 1 in the following chart, the BLF LED is on only when both extension line appearances are busy. In conditions 2-4, the BLF LED is on when one line appearance is busy. Program 0406: Item 6Program 0401: Item 20BLF 1 Status Busy Status 11 0 Off No 21 1 On Yes 30 0 On Yes 40 1 On Yes 1 BLF is on for extension receiving a voice announced Intercom call. ➣1006 - Programming Function Keys Assign a function key for Hotline (code 1058 + partner’s extension number) Features D-M Hotline 92000SWG08 Issue 1-0FEATURES 321
Related Features Do Not Disturb Hotline does not override Do Not Disturb. Handsfree Answerback/Forced Intercom Ringing Hotline always follows the Handsfree Answerback/Forced Intercom Ringing mode set at the called exten- sion. The Hotline caller can override the setting, if desired. Off Hook Signaling If the partner’s extension is busy, Hotline does not automatically activate Off Hook Signaling. Programmable Function Keys A Hotline is a uniquely programmed function key. Operation To place a call to your Hotline partner: 1. Press Hotline key (PGM 1006 or SC 851: 1058 + partner’s extension number) You can optionally lift handset after this step for privacy. To transfer your outside call to your Hotline partner: 1. Press Hotline key. 2. Announce call and hang up. OR Hang up to have the call wait at your Hotline partner unannounced. If unanswered, the call recalls like a regular transferred call. To answer a call from your Hotline partner: 1. If you hear two beeps, speak toward phone. Or 1. If your telephone rings, lift handset. Features D-M Hotline 322 FEATURES92000SWG08 Issue 1-0
Hotline, External Description 124i Available. 384i Available. With External Hotline, an extension automatically dials a Common Abbreviated Dialing number when the user lifts the handset. External Hotline would be beneficial in an Airport Lobby, for example, to provide simplified ac- cess to an off-site Reservation Desk. A traveler need only lift the handset on the External Hotline phone to auto- matically ring for reservations. (If the Reservation Desk is an extension on the same system, use Ringdown Extension instead.) The system allows up to 10 External Hotline extensions. All extensions can share the same Common Abbrevi- ated Dialing number, if desired. External Hotline is a variation of Ringdown. To find out more about Ringdown Extensions (which automatically call a co-worker when the user lifts the handset), refer to the Ringdown Extension feature. Conditions Ringdown Extension (Program 1013) has priority over External Hotline (Program 1024). Default Setting Disabled. Programming ➣ 1024 - External Hotline Setup For each External Hotline (10 maximum), assign the External Hotline extension and the Common Abbre- viated Dialing bin used. Related Features Abbreviated Dialing External Hotline uses the trunk routing set in Abbreviated Dialing. Ringdown Extension A Ringdown Extension automatically calls another extension when the user lifts the handset. Operation To use External Hotline: 1. Lift handset. Your phone automatically seizes an outgoing trunk and places a call using the Common Abbrevi- ated Dialing number. To bypass External Hotline (keyset only): 1. Press SPK or CL1 before lifting the handset. You can process calls normally — the External Hotline does not go through. Features D-M Hotline, External 92000SWG08 Issue 1-0FEATURES 323
InDepth and inDepth+ Description 124i Not available. 384i Available — requires system software 3.07.18 or higher. InDepth (P/N 94100) and inDepth+ (P/N 94105) are Windows-based Management Informatin Systems that work in conjunction with the built in 384i ACD. These ACD/MIS systems enhance the 384i ACD with real time statistics and reports on ACD group traffic patterns and usage. Communicating through the 384i Open Architec- ture Interface (OAI), inDepth and inDepth+ are an extensive set of user-configuratble Real Time Windows and Reporter subsystems. InDepth+ is the more comprehensive and capable of the ACD/MIS systems and offers: •Real Time Status Window This window displays ACD agent status, state and connection state. •Real Time Statistics Window The statistics window provides a visual performance summary for lines, agents and ACD Groups. •Call Queue and Wait Time Windows These windows show the number of calls in queue, the longest wait time, as well as the number of calls answered and abandoned. •Wallboard Template Use the wallboard template display to motivate and inform ACD agents through a dynamic display of real time statistics and messages. •Reporter ACD administrators can create fully-configurable reports for display and printing. Similar in many respects to inDepth+, inDepth is streamlined for more modest ACD applications. InDepth pro- vides a single real time screen template, up to seven reports and can track report data for up to one full month. In- Depth includes ACD/MIS features like Report View/Print and Audible/Visual Alarms, but excludes the Sub-Supervisor Positions and the Wallboard Support. Features D-M InDepth and inDepth+ 324 FEATURES92000SWG08 Issue 1-0
Description (Cont’d) Hardware, Software and System Requirements •PC 486 DX2-66 or higher with 8MByte RAM •Windows 95 or Windows NT •SVGA mode (800 x 600) •4 Serial ports •Network card for multiple MIS workstations •Sound card •384i LAP-B Open Architecture Interface PCB (P/N 92156) For more information, refer to the inDepth/inDepth+ Manual (P/N 94105INS**) for the specifics. Conditions None Default Setting InDepth/inDepth+ not installed. Programming Refer to the inDepth/inDepth+ Manual (P/N 94105INS**) for the specifics. Related Features Refer to the inDepth/inDepth+ Manual (P/N 94105INS**) for the specifics. Operation Refer to the inDepth/inDepth+ Manual (P/N 94105INS**) for the specifics. Features D-M InDepth and inDepth+ 92000SWG08 Issue 1-0FEATURES 325
Intercom Description 124i Available. 384i Available. - Changing the Intercom ring tone requires Base 2.13, EXCPRU 2.18 or higher.- Changing the Intercom ring tone requires system software 3.04 or higher. Intercom gives extension users access to other extensions. This provides the system with complete internal call- ing capability. Handsfree Answerback/Forced Intercom Ringing Handsfree Answerback permits an extension user to respond to a voice-announced Intercom call by speaking toward the phone, without lifting the handset. Like Handsfree, this is a convenience for workers who don’t have a free hand to pick up the handset. Refer to Handsfree Answerback/Forced Intercom Ringing feature on page 306 for more. Conditions None Default Setting Enabled. Features D-M Intercom 326 FEATURES92000SWG08 Issue 1-0
Programming Intercom Start Should an extension be able to place Intercom calls?In 0406:61 enter 1.In 0406:61 enter 0. In 1005,assign Class of Service to extensions. YesNo Should each Tenant Group have a different operator (attendant) extension?In 1105, make sure each Tenant Group has the same operator extension port.In 1105, assign the operator extension port for each Tenant Group.YesNo Is the time allowed for users to dial Intercom numbers acceptable?In 0405:10, set the Intercom Interdigit Time to correct the problem. After getting Intercom dial tone, do users have adequate time to dial the first ICM digit?In 0405:28, extend the Extension Dial Tone Time. Do you want to change the way Intercom calls ring keysets?Change the entry for 1008:4. Do you want to change the way Intercom calls ring single line sets?Change the entries for 1001:6 and 1008:4. Do you want to customize the Intercom Ring Tone?In 0112, change the frequencies assigned to each type. Stop No Yes No Yes Yes No Yes No Yes No Features D-M Intercom 92000SWG08 Issue 1-0FEATURES 327
Programming (Cont’d) Handsfree Answerback/Forced Intercom Ringing No Yes No Yes Stop In 0406 Item 72, enter 0.In 0406 Item 72, enter 1. Should extension be able to toggle between Handsfree Answerback and Forced Intercom Ringing for outgoing Intercom calls (dial 1 or Service Code 812). In 0406 Item 68, enter 0.In 0406 Item 68, enter 1. Should extension be able to set Handsfree Answerback and Forced Intercom Ringing for their incoming calls (Service Codes 821 and 823)? Start Features D-M Intercom 328 FEATURES92000SWG08 Issue 1-0
Programming (Cont’d) For Intercom . . . ➣0112 - Intercom and Alarm Ring Tone Customize the Intercom ring tone. ➣0405 - System Timers (Part A), Item 10: Intercom Interdigit Time Set the Intercom Interdigit Time (0-64800 seconds). When placing Intercom calls, users must dial each digit within this interval. ➣0405 - System Timers (Part A), Item 28: Extension Dial Tone Time Set the Extension Dial Tone Time (0-64800 seconds). After getting Intercom dial tone, a keyset user has this interval to dial the first digit of the Intercom call. ➣0406 - COS Options, Item 61, Intercom Calls In an extension’s Class of Service, enable (1) or disable (0) an extension’s ability to place Intercom calls. ➣1001 - Basic Extension Port Setup (Part A), Item 6: Incoming Ring for 500/2500 Use this option along with Program 1008 Item 4 to change the way calls ring single line telephones. ➣1008 - Basic Extension Port Setup (Part B), Item 4: Ring Cycle for Keysets Use this option to change the way calls ring keysets. ➣1005 - Class of Service Assign a Class Of Service (1-15) to an extension. ➣1105 - Operator’s Extension Assign the operator’s extension for each tenant. For Handsfree Answerback/Forced Intercom Ringing . . . ➣0401 - Tenant Group Options (Part A), Item 10: Forced Intercom Ringing Enable (1) or disable (0) Forced Intercom Ringing. If disabled (0), Intercom calls voice-announce. ➣0406 - COS Options, Item 68: Setting Handsfree Answerback/Forced Intercom Ringing In an extension’s Class of Service, enable (1) or disable (0) an extension’s ability to set Handsfree An- swerback (Service Code 821) and Forced Intercom Ringing (Service Code 823) for incoming Intercom calls. ➣0406 - COS Options, Item 72: Switching from Handsfree Answerback to Forced Intercom Ringing In an extension’s Class of Service, enable (1) or disable (0) an extension’s ability to toggle between Handsfree Answerback and Forced Intercom Ringing for outgoing Intercom calls (dial 1 or Service Code 812). ➣1005 - Class of Service Assign a Class Of Service (1-15) to an extension. Related Features Handsfree Answerback/Forced Intercom Ringing Intercom calls can ring or be voice-announced at the called extension. Line Preference Ringing Line Preference can automatically answer ringing Intercom or trunk calls when the user lifts the handset. Name Storing An extension can have a name assigned that identifies the extension to callers. (384i Only) Tenant Service Tenant Service may restrict Intercom calling. Features D-M Intercom 92000SWG08 Issue 1-0FEATURES 329
Operation To place an Intercom call: 1. At keyset, press idle CALL key. OR At single line telephone, lift handset. 2. Dial extension number (or 0 for your operator). Your call may voice-announce or ring the called extension. Dial 1 to change the way your call alerts the called extension. If the extension you call is busy or doesn’t answer, you can dial another extension without hang- ing up. To answer an Intercom call: 1. If you hear two beeps, speak toward phone. Your telephone picks up your voice. OR If your telephone rings, lift handset. To check your extension’s data: 1. Press CHECK. 2. Press CALL1. You display shows your telephone’s extension number, port number and extension/Department Group. 3. Press CLEAR to return the normal time/date display. Features D-M Intercom 330 FEATURES92000SWG08 Issue 1-0