Nitsuko 124i/384i Software Manual
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Programming (Cont’d) 384i Prior to System Software 3.04 Only Yes No Unanswered Immediate Both RingingNoYes Stop In 0405 Item 1, enter the correct Delayed Call Forwarding Time. Does Forwarding When Unanswered occur after the proper delay interval? In 1027, enter the destination port and enter Type 2. In 1027, enter the destination port and enter Type 3.In 1027, assign the destination port and enter Type 1. In 1029, assign the destination port for each extension port.Do you want Forwarding When Busy? Do you want Forwarding With Both Ringing, When Unanswered or Immediate? Start Features B-D Call Forwarding, Fixed 92000SWG08 Issue 1-0FEATURES 121
Related Features Alphanumeric Display When a call is Fixed Call Forwarded, the display at the destination shows from which extension the call was routed. Call Forwarding User entered Call Forwarding overrides Fixed Call Forwarding. Call Forwarding, Off-Premise An extension user can forward their calls to an outside telephone number. Multiple Directory Numbers Virtual extension numbers follow Fixed Call Forwarding. Operation None Features B-D Call Forwarding, Fixed 122 FEATURES92000SWG08 Issue 1-0
Call Forwarding, Off-Premise Description 124i Available. 384i Available — system software prior to 3.04 uses different procedures. - DSL sets require Base 2.13, EXCPRU 2.18 or higher.- DSL sets require system software 3.06.02 or higher. Off-Premise (OPX) Call Forwarding allows an extension user to forward their calls to an off-site location. By enabling OPX Call Forwarding, the user can stay in touch by having the system forward their calls while they are away from the office. The forwarding destination can be any phone number the user enters, such as a car phone, home office, hotel or meeting room. Off-Premise Call Forwarding can route the off-site phone number over a specific trunk or through a trunk group, Automatic Route Selection or Trunk Group Routing. Off-Premise Call Forwarding reroutes the following types of incoming calls: •Intercom calls from co-worker’s extensions •Calls routed from the Automated Attendant (VAU) or Voice Mail1 •Direct Inward Lines1 •DISA, DID and tie line calls to the forwarded extension1 •Transferred calls1 OPX Call Forwarding does not reroute Ring Group calls (i.e., trunk ringing according to Ring Group assign- ments made in Programs 0909 and 0910). Conditions (A.) Call Forwarding Off-Premise requires either loop start trunks with disconnect supervision or ground start trunks. (B.) The trunk access code and the outside telephone number combined cannot exceed 24 digits. (C.) Normally, the system does not allow the chaining of Call Forwards. For example, extension 316 forwards to 318, and 318 in turn forwards to 320. Calls to 316 route to 318. Calls to 318 route to 320. The system does al- low a single chain, however, if the second extension in the chain is forwarded off-premise (*46 + trunk access code + destination telephone number). Default Setting •Disabled. Features B-D Call Forwarding, Off-Premise 92000SWG08 Issue 1-0FEATURES 123 1 Off-Premise Call Forwarding can reroute an incoming trunk call only if the outgoing trunk selected has disconnect supervision enabled (see Programming above).
Programming (Cont’d) Related Features Call Forwarding, Fixed Fixed Call Forwarding can automatically forward an extensions calls to an outside number. Toll Restriction The outside number OPX Call Forwarding dials can only be a number normally allowed by the for- warded extension’s Toll Restriction. Voice Announce Unit (VAU) In systems with a VAU, callers to an extension forwarded off-premise hear, Please hold on, your call is being rerouted. Stop In 0901 Item 31, enable loop supervision (1) for each trunk that should be able to use Call Forwarding Off-Premise. In 1005, assign Class of Service to extensions. No Yes NoYes In 1006, do assign a function key code 1081.In 1006, do not assign a function key code 1081.Should extension have one-touch access to the Call Forwarding (Device) setup code? In 0406 Item 128, enter 0.In 0406 Item 128, enter 1.Should extension be able to set up Call Forwarding Off-Premise? Start Features B-D Call Forwarding, Off-Premise 124 FEATURES92000SWG08 Issue 1-0
Programming (Cont’d) ➣ 0406 - COS Options, Item 128: Off-Premise Call Forwarding In an extensions Class of Service, enable (1) or disable (0) setting up Call Forwarding Off-Premise at the extension. This option requires system software 3.04 or higher. ➣0901 - Basic Trunk Port Setup (Part A), Item 31: Loop Supervision Enable (1) loop supervision for each trunk that should be able to use Call Forwarding Off-Premise. ➣1005 - Class of Service Assign Class of Service (1-15) to an extension. ➣1006 - Programmable Function Keys For one-touch access to the Call Forwarding Device setup code (*4), assign a function key for Call For- warding (Device). This option requires system software 3.04 or higher. Operation To activate Call Forwarding Off-Premise 1. At keyset, press idle CALL key + Dial *4. OR Press Call Forward (Device) key (PGM 1006 or SC 851: 1081) OR At DSL/SLT, lift handset Dial *4. 2. Dial 6 + trunk access code. Trunk access codes are 9 (ARS/Trunk Group Routing), 804 + Line Group (1-9, 01-99 or 001- 128) or #9 + Line number (e.g., 05 or 005 for line 5. 3. Dial the outside number to which your calls should be forwarded. 4. (Keyset only) Press HOLD. 5. Press SPK (or hang up at DSL/SLT) to hang up if you dialed *4 in step 1. Your DND or Call Forwarding (Device) Programmable Function Key flashes. To cancel Call Forwarding Off-Premise 1. At keyset, press idle CALL key + Dial *4. OR Press Call Forward (Device) key (PGM 1006 or SC 851: 1081) OR At DSL/SLT, lift handset and dial *4. 2. Dial 6 + HOLD. 3. Press SPK (or hang up at DSL/SLT) to hang up if you dialed *4 in step 1. Your DND or Call Forwarding (Device) Programmable Function Key stops flashing. Features B-D Call Forwarding, Off-Premise 92000SWG08 Issue 1-0FEATURES 125
Operation (Cont’d) (384i Prior to System Software 3.04) To forward your calls off-premise: 1. At keyset, press idle CALL key. OR At single line set, lift handset. 2. Dial *46. 3. Dial the access code for the trunk over which your call should route: •#9 and the trunk number (001-128) for a specific trunk •804 and trunk group number (1-9, 01-99 or 001-128) •9 for ARS or Trunk Group Routing 4. Dial the destination phone number. To enter a pause in the destination phone number, press MIC. 5. At keyset, press SPK to hang up. OR At single line set, hang up. You hear stutter dial tone when you make a new call. When a co-worker calls your extension, the system will automatically route your call to the num- ber you enter. If the called number is busy, your caller hears busy tone. If the called number is pre- vented by the system (through ARS or Toll Restriction), your caller hears reorder tone. (384i Prior to System Software 3.04) To cancel Call Forwarding Off-Premise: 1. At keyset, press idle CALL key. OR At single line set, lift handset. 2. Dial *20 This is the universal cancel code. It also cancels on-premise Call Forwarding, Call Forward Fol- low Me, Personal Greeting, Park and Page (VAU) and Selectable Display Messaging. 3. At keyset, press SPK to hang up. OR At single line set, hang up. Features B-D Call Forwarding, Off-Premise 126 FEATURES92000SWG08 Issue 1-0
Call Forwarding with Follow Me Description 124i Available 384i Available — system software prior to 3.04 uses different procedures. While at a co-worker’s desk, a user can have Call Forwarding with Follow Me redirect their calls to the co-worker’s extension. This helps an employee who gets detained at a co-worker’s desk longer than expected. To prevent losing important calls, the employee can activate Call Forwarding with Follow Me from the co-worker’s phone. Call Forwarding with Follow Me reroutes calls from the destination extension. To reroute calls from the initiat- ing (forwarding) extension, use Call Forwarding. Conditions None Default Setting •Enabled. Programming Prior to 384i system software 3.04, you could enable a Call Forwarding Follow Me key (code 1001). Yes No No Yes Stop In 1006, assign a Call Forwarding (Station) key (code (1080).Should extension have one-button access to the Call Forwarding (Station) setup code *2? In 1005, assign Class of Service to extensions. In 0406 Item 26, enter 0.In 0406 Item 26, enter 1.Should extension be able to use Call Forwarding with Follow Me? Start Features B-D Call Forwarding with Follow Me 92000SWG08 Issue 1-0FEATURES 127
Programming (Cont’d) ➣ 0406 - COS Options,, Item 26: Call Forwarding with Follow Me In an extension’s Class of Service, allow (1) or prevent (0) the setting of Call Forwarding with Follow Me. ➣1005 - Class of Service Assign a Class of Service (1-15) to an extension. ➣(384i Prior to 3.04) 1006 - Programming Function Keys Assign a function key for Call Forwarding with Follow Me (code 1001). ➣(384i 3.04 or higher and 124i) 1006 - Programming Function Keys Assign a function key for one-touch access to the Call Forwarding (Station) setup code *2 (code 1080). Related Features Programmable Function Keys Function keys simplify Call Forwarding with Follow Me operation. Operation To activate Call Forward Follow Me: 1. At keyset, press idle CALL key and dial *2. OR Press Call Forward (Station) key (PGM 1006 or SC 851: 1080). OR At DSL/SLT, lift handset and dial *2. 2. Dial 3 + Dial your own extension number (i.e., the source). 3. Dial Call Forwarding Type: 2 = All Calls 3 = Outside calls only 4 = Intercom calls only 4. SPK (or hang up at DSL/SLT) if you dialed *2 in step 1. Your Call Forwarding (Station) Programmable Function Key flashes when Call Forwarding is activated. To cancel Call Forward Follow Me: 1. At keyset, press idle CALL key and dial *2. OR Press Call Forward (Station) key (PGM 1006 or SC 851: 1080). OR At DSL/SLT, lift handset and dial *2. 2. Dial 0. 3. SPK (or hang up at DSL/SLT) if you dialed *2 in step 1. Your Call Forwarding (Station) Programmable Function Key goes out. Features B-D Call Forwarding with Follow Me 128 FEATURES92000SWG08 Issue 1-0
Operation (Cont’d) 384i System Software Prior to 3.04 To activate Call Forwarding with Follow Me: Use this procedure at the extension that will receive Forwarded calls (destination). 1. At keyset, press Follow Me key (PGM 1006 or SC 851: 1001). OR At keyset, press idle CALL key and dial *23. OR At single line set, lift handset and dial *23. 2. Dial 1 to set Call Forwarding. 3. Dial the extension who’s calls you want to intercept (source). Repeat steps 1-3 to enable Call Forwarding with Follow Me for additional extensions. 4. At keyset, press SPK to hang up. OR At single line set, hang up. 384i System Software Prior to 3.04 To cancel or reroute Call Forwarding with Follow Me: 1. At keyset, press Follow Me key (PGM 1006 or SC 851: 1001) OR At keyset, press idle CALL key and dial *23. OR At single line set, lift handset and dial *23. 2. Dial 0. 3. Dial another extension number to change the source. OR Dial 0 to cancel Call Forwarding. 4. At keyset, press SPK to hang up. OR At single line set, hang up. 384i System Software Prior to 3.04 To cancel Call Forwarding with Follow Me using Universal Cancel: 1. At keyset, press idle CALL key. OR At single line set, lift handset. 2. Dial *20. This is the universal cancel code. It also cancels Call Forward Follow Me, Personal Greeting, Park and Page (VAU) and Selectable Display Messaging. 3. At keyset, press SPK to hang up. OR At single line set, hang up. Features B-D Call Forwarding with Follow Me 92000SWG08 Issue 1-0FEATURES 129
Call Forwarding/Do Not Disturb Override Description 124i Available. 384i Available. An extension user can override Call Forwarding or Do Not Disturb at another extension. This is helpful, for ex- ample, to dispatchers and office managers that always need to get through. Conditions None Default Setting •Disabled. Programming Yes No No Yes Stop In 1006, assign a Call Forwarding/DND Override key (code 1022). Should extension have one-button access to Call Forwarding/DND Override? In 1005, assign Class of Service to extensions. In 0406 Item 4, enter 0.In 0406 Item 4, enter 1. Should extension be able to initiate Call Forwarding/DND Override? Start Features B-D Call Forwarding/Do Not Disturb Override 130 FEATURES92000SWG08 Issue 1-0