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Nitsuko 124i/384i Software Manual

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    							Operation
To reset your DCI from your telephone (DCI Modules only):
Resetting your DCI Module drops the data call in progress.
1. Press idle CALL key.
2. Dial 880.
3. Press SPK to hang up.
USING DCI HOTLINE
To use DCI Hotline:
For DCI Hotline, the calling (source) DCI must be a DCI Module installed in a telephone.
1. Press data key (PGM 1006 or SC 851: 1029) on extension with DCI Module.
The system automatically sets up the call.
USING HAYES COMMANDS
To use a Hayes command from your terminal:
Hayes commands let you dial numbers, change DCI registers and set other options.  Refer to Ta-
ble DCI-5 for the Hayes commands available with the DCI. 
1. Type AT.
2. Type the command plus any options, then press enter.
If you use ATSx=y to change S-register values, be sure to use AT&W to save your entries.
ANSWERING DATA CALLS
To answer an incoming data call:
1. Press flashing data key (PGM 1006 or SC 851: 1029).
OR 
Your PC communications software answers the call automatically.
You can also type the Hayes command ATA (Enter) to answer the call.
To review the DCI information for an extension (DCI/port number), press CHECK + DND.
To enable Auto Answer for a DCI Module:
1. Press idle CALL key Dial 883.
DISCONNECTING AN ACTIVE DATA CALL
To disconnect your active data call:
1. Use your PC communications software to hang up.
OR
(DCI Module Only) Press idle CALL key and dial 884.
OR
Press data key (PGM 1006 or SC 851: 1029).
INITIALIZING A DCI MODULE
To initialize your DCI Module:
1. Press idle CALL key and dial 880.
2. Press SPK to hang up.
You can also use Program 1206 to initialize DCIs.
Features B-D
Data Communications Interface (DCI)
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    							Department Calling
Description
 124i Available. 384i Available.
- Enhanced hunting requires Base
2.13, EXCPRU 2.18 or higher.- Enhanced hunting requires system
software 3.06.02 or higher.
With Department Calling, an extension user can call an idle extension within a preprogrammed Department
Group by dialing the group’s pilot number. The call would ring the first available extension in the group. For ex-
ample, this would let a caller dial the Sales department just by knowing the Sales department’s pilot number.
The caller would not have to know any of the Sales department’s extension numbers. The system allows up to 32
Department Calling Groups per Tenant Group.
There are two types or routing available with Department Calling: Priority Routing and Circular Routing. With
Priority Routing, an incoming call routes to the highest priority extensions first. Lower priority extensions ring
only if all higher priority extensions are busy. With Circular Routing, each call rings a new extension. In a De-
partment Group with extensions 310 (Priority 1), 311 (Priority 2) and 312 (Priority 3)
•The first call rings 310.
•The second call rings 311.
•The third call rings 312.
•The fourth call rings 310 and the cycle repeats.
Note:  When programming, the high priority extensions have low priority numbers.  For example, priority 1 has
a higher priority than priority 10.
Overflow Routing
Department Calling also provides overflow routing for extensions within the group.  If a user directly dials a
busy extension within a Department Group, the system can optionally route the call to the first available group
member.
User Log Out/Log In
An extension user can log out and log in to a Department Calling Group. By logging out, the user removes their
extension from the group. Once logged out, Department Calling bypasses their extension. When they log back
in, Department Calling routes to their extension normally. All users can dial a code to log in or log out of their
Department Calling Group. A keyset can optionally have a function key programmed for one-button log in and
log out operation.
Features B-D
Department Calling
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    							Description (Cont’d)
Enhanced Hunting
Department Calling is enhanced with expanded hunting capabilities. Hunting sets the conditions under which
calls to a Department Group pilot number will cycle through the members of the group. The hunting choices are:
•Busy (Option 0)
A call to the pilot number will hunt past a busy group member to the first available extension. (Enabling
this option makes Department Calling operate the same way as it in the unenhanced system software.)
•Not answered (Option 1)
A call to the pilot number will cycle through the idle members of a Department Calling group. The call
will continue to cycle until it is answered or the calling party hangs up. If the Department Group has Pri-
ority Routing enabled, and the highest priority member is busy, the call will not route.
•Busy or not answered (Option 2)
A call to the pilot number will cycle through the idle members of a Department Calling group. The call
will continue to cycle until it is answered or the calling party hangs up. Calls into groups with Priority
Routing and Circular Routing route identically.
•Simultaneous ringing (Option 3)
All idle members of the Department Group ring simultaneously. Calls do not cycle between group members.
If all members of the Department Group are busy, an incoming or transferred call to the group’s pilot num-
ber will queue for an available member. Each group has a queue that can hold up to 10 waiting calls. Once
the queue fills, additional callers hear busy tone and cannot queue for an available member. If a display
phone is waiting in queue, the user will see: WAITING (group name). If a transferred call in queue is an out-
side call, and the system has a VAU Module installed, the queued caller will hear, Please hold on. All lines
are busy. Your call will be answered when a line becomes free.
The VAU Automated Attendant can also Transfer calls to Department Groups. Refer to Voice Announce Unit
feature for more information on setting up the VAU Automated Attendant.
The system prevents hunting to a Department Group extension if it is:
•Busy on a call
•In Do Not Disturb
•Call Forwarded
Conditions
None
Default Setting
•Disabled.
Features B-D
Department Calling
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    							Description (Cont’d)
920 - 200A
Call
Call
Call
Priority Routing
Features B-D
Department Calling
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    							Description (Cont’d)
920 - 200B
Call 1
Call 2
Call 3
Call 4
Circular Routing
Features B-D
Department Calling
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    							Programming (Cont’d)
Start
Should an extension
be allowed to call a
Department Group?In 0406 Item 64, enter 1 to
allow Department Calling.In 0406 Item 64, enter 0 to
prevent Department Calling.
In 1005, assign a Class
of Service to extensions.
Should calls into a
Department Group use
Priority Routing or
Circular Routing?In 0410 Item 1, enter 1 to
enable Circular Routing.In 0410 Item 1, enter 0 to
enable Priority Routing.
The 384i allows up to 32 Department
Groups. The 124i allows up to 8.
Should extension be part
of a Department Group?In 1003, assign
extension to
Department Group.In 1003, assign
extension to
Department Group 0.
In 0506, assign pilot numbers to
each Department Group set up
in 1003. Extension users dial pilot numbers
to call Department Groups.If you are using Priority Routing,
use 1003 to set the extensions
priority within the group.
If extension user calls a
busy Department Group
member, should call
overflow or be busy? This only applies to Intercom calls to
department members, not pilot numbers.In 0410 Item 2,
enter 1.In 0410 Item 2,
enter 0.
Should extension
have one-button
log in/log out
operation?
Continued
on next
page.
YesNo
Circular
RoutingPriority
Routing
YesNo
BusyOverflow
No
In 1006, assign a key
for Department Calling
log out (code 1074).Yes
Features B-D
Department Calling
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    							Programming (Cont’d)
Stop
Continued
from
previous
page.
Do you want a DIL to
ring a Department
Group directly?In0901:14-17, assign
Service Type 4 for each
trunk you want to set up
as a DIL.
In 0917, assign the
Department Group pilot
number as the DIL destination.In 384i, for Department Groups
1-32 enter 385-417.
In 124i, for Department Groups
1-8 enter 97-104. In 384i, this option
requires system
software 3.04 or higher.
Do you want to set
up Enhanced
Hunting?
Stop
In 0410:4, select the enhanced
hunting type you want:
0 = When busy
1 = When not answered
2 = When busy or not answered
3 = Simultaneous ringing
Does a call ring a
Department Group
member the right
interval before hunting?In 0405:80, change the
Department Hunting No
Answer Time.
Yes
No
No
Yes
No
Yes
Features B-D
Department Calling
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    							Programming (Cont’d)
➣
0405 - System Timers (Part A), Item 80: Department Hunting No Answer Time
Set how long a call will ring a Department Group extension before hunting occurs.
➣0406 - COS Options, Item 64: Department Calling
In an extension’s Class of Service, allow (1) or prevent (0) Department Calling.
➣0410 - Extension (Department) Group Options, Item 1: Department Calling Cycle
For each tenant, set the routing cycle for calls into a department (i.e., when a user dials  the department
pilot number).  The system can ring the highest priority extension available (Priority Routing, 0) or cycle
in circular order through the group (Circular Routing, 1).
➣0410 - Extension (Department) Group Options, Item 2: Department Routing when Busy
For each tenant, set how the system routes an Intercom call to a busy Department Group member.  The
caller can hear busy tone (0) or overflow to the first available Department Group member (1). This option
is for Intercom calls to an extension, not a pilot number.
➣0410 - Extension (Department) Group Options, Item 4: Hunt Type
Set the type of hunting for each Department Group:
  0 = Hunting when busy
  1 = Hunting when not answered
  2 = Hunting when busy or not answered
  3 = Simultaneous ringing (all members)
➣0506 - Department Group Numbers
Assign names and pilot numbers to the Extension (Department) Groups you set up in Program 1003.
➣0901 - Basic Trunk Port Setup (Part A), Items 14-17: Trunk Service Type
If you want a trunk to be a DIL to a Department Group, assign Service Type 4 for each Night Service
Mode. Also see 0917 below. In 384i, this option requires system software 3.04 or higher.
➣0917 - DIL Assignment
For each trunk assigned Service Type 4 in 0901:14-17 above, assign the DIL destination as the Depart-
ment Group pilot number.
- In 124i, enter 97-104 for Department Groups 1-8.
- In 384i, enter 385-417 for Department Groups 1-32. This option requires system software 3.04 or higher.
➣1003 - Extension (Department) Groups
Assign extensions to Department Groups (1-9 or 01-32) and set the priority assignment.
➣1005 - Class of Service
Assign a Class Of Service (1-15) to an extension.
➣1006 - Programming Function Keys
Assign a Department Calling key so extension users can install or remove themselves from the Depart-
ment Calling Group.
Features B-D
Department Calling
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    							Related Features
Department Step Calling
Easily step call to an idle Department Group member if the member called is busy.
Tenant Service
Each Tenant Group can have their own set of Department Group numbers (up to 32 per group).
Tr a n s f e r
An extension user can Transfer a call to a Department Group master number. If unanswered, the call will
recall the transferring extension after the Transfer Recall Time (Program 0405 Item 5).
Operation
To call a department:
1. At keyset, press idle CALL key.
OR
At single line set, lift handset.
2. Dial department’s extension number.
The system routes the call to the first free phone in the department.
To log out of your Department Calling Group:
While you are logged out, Department Calling cannot route calls to your extension.
1. Press idle CALL key.
2. Dial 150 + 1.
OR
1. Press Department Calling Log In key (PGM 1006 or SC 851: 1074).
The key lights while you are logged out.
To log back in to your Department Calling Group:
While you log back in, Department Calling will route calls to your extension.
1. Press idle CALL key.
2. Dial 150 + 0.
OR
1. Press Department Calling Log In key (PGM 1006 or SC 851: 1074).
The key goes out when you log back in.
Features B-D
Department Calling
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    							— For Your Notes —
Features B-D
Department Calling
220   FEATURES92000SWG08   Issue 1-0
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