Nitsuko 124i/384i Software Manual
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Programming (Cont’d) ➣ 0414 - System Timers (Part 2), Item 6: TMS Report Wait Time Calls ringing an ACD Group longer than this interval are marked as LONG WAIT calls in TMS Report Section 2 (Trunk Calls Sorted by Trunk). The range is 1-64800 seconds. ➣0417 - Traffic Management Report Setup, Item 1: TMS Printer Output Port Enter the DCI Software Port (1-144, 145-288) to which the TMS printer is connected. ➣0417 - Traffic Management Report Setup, Item 2: TMS Print Range Specify which extensions and trunks you want to include in each of the TMS reports: From (EXT) = The first extension in the print range (1-256) To (EXT) = Last extension in the print range (1-256) From (TRK) = First trunk in the print range (1-128) To (TRK) = Last trunk in the print range (1-128) ➣0417 - Traffic Management Report Setup, Item 3: Manual Printing Enter 1 for this option if you want the TMS report range specified in Item 2 to immediately print to the printer specified in Program 0417 Item 1. Immediate printing is available only if Program 0417 Item 4 Mode = 0 (manual mode). ➣0417 - Traffic Management Report Setup, Item 4: Print Time Setup Use this option to specify the print mode for the TMS report. Prompt Entry Description Mode 0 Manual printing enabled. Manual printing will occur immediately when requested by Program 0417 Item 3. 1 Automatic printing (at a preset time) enabled for trunk data only. The TMS report will include only sections 2 and 5. Use the prompts Hour and MIN below to select the automatic print time. The TMS data clears after the report prints. 2 Automatic printing (at a preset time) enabled for trunk and ACD data only. The TMS report will provide data in sections 2-5 only. Use the prompts Hour and MIN below to select the automatic print time. The TMS data clears after the report prints. 3 Automatic printing (at a preset time) enabled for all data. Use the prompts Hour and MIN below to select the automatic print time. The TMS data clears after the report prints. Hour This option selects the start hour (1-23) for automatic printing. Use a 24-hour clock (e.g., 13 = 1:00 PM). MIN This option selects the start minute (1-59) for the hour selected in the previous option. Related Features Data Communications Interface (DCI) TMS Reports require a DCI Module or 3-DCI Unit, in addition to additional programming and a cus- tomer-provided printer. Refer to the system Software Manual and Hardware Manual for more on setting up and connecting to DCIs. Station Message Detail Recording SMDR provides additional information about the system’s trunk calling patterns. Refer to the Software Manual for more. Features N-Z Traffic Management Report (TMS) 92000SWG08 Issue 1-0FEATURES 541
Operation To select a printer for the Traffic Management Report: 1. Enter the programming mode 2. 0417 + HOLD Tenant No? 3. Enter the number of the Tenant Group you want to program (1-4) + HOLD Menu No? 4. 1 + HOLD Print Port: The previously programmed value displays. 5. Enter the DCI Software Port (1-144, 145-288) to which the TMS printer is connected + HOLD Menu No? 6. Return to step 4 to select another menu item. OR HOLD + Return to step 3 to select another Tenant Group. OR HOLD + HOLD to exit. To run the Traffic Management Report: 1. Enter the programming mode 2. 0417 + HOLD Tenant No? 3. Enter the number of the Tenant Group you want to program (1-4) + HOLD Menu No? 4. 3 + HOLD Print All?(Yes:1) The previously programmed value displays. 5. 1 + HOLD to enable printing. OR HOLD to go back to step 3. Data Clear?(Yes:1) 6. 1 + HOLD to run the TMS Report and clear (erase) the data after the report is run. OR HOLD to run the TMS Report without clearing the data. Use this option if you want data to accumulate in the TMS Report. Print O.K. If you see PRINT N.G. instead, there is a problem with the TMS printer or the software assignment. 7. HOLD + Return to step 4 to select another menu item. OR HOLD + HOLD + Return to step 3 to select another Tenant Group. OR HOLD three times to exit. Note: For additional programming options, refer to Program 0417 - Traffic Management Report Options on page 769. Features N-Z Traffic Management Report (TMS) 542 FEATURES92000SWG08 Issue 1-0
Transfer Description 124i Available. 384i Available. - MOH or ringback on Transfer requires Base 2.13, EXCPRU 2.18 or higher.- MOH or ringback on Transfer requires system software 3.04 or higher. Transfer permits an extension user to send (i.e., extend) an active Intercom or outside call to any other extension in the system. With Transfer, any extension user can quickly send a call to the desired co-worker. A call a user transfers automatically recalls if not picked up at the destination extension. This assures that users do not lose or inadvertently abandon their transfers. In 384i system software 3.04 and higher and 124i, while a transferred call is ringing an extension the system can optionally play ringback tone or Music on Hold to the caller. The system allows the following types of transfers: •Screened Transfer The transferring user announces the call to the destination before hanging up •Unscreened Transfer The transferring party extends the call without an announcement. •Extension (Department) Groups Transfer The Transferring party sends the call to a Department instead of an extension. •Transfer Without Holding A user presses a busy line key and waits for the call to complete. The system automatically sends them the call when the internal caller hangs up. Automatic On-Hook Transfer Operation With Automatic On-Hook Transfer, a Transfer goes through as soon as the transferring user hangs up. For exam- ple, extension 304 can answer a trunk, press HOLD, dial 305 and hang up. The system extends the call to exten- sion 305. Without Automatic On-Hook Transfer, the call would stay on Hold at extension 304 when the user hangs up. To extend the call, the user at extension 304 would have to press CONF (TRF) or a Transfer function key before hanging up. Each method has advantages. Automatic On-Hook Transfer makes transferring calls easier. However, users have to be more aware of how they handle their calls on Hold. Without Automatic On-Hook Transfer, extending a call becomes a two-step operation — but separate from placing calls on Hold. Conditions None Default Setting Enabled. Features N-Z Transfer 92000SWG08 Issue 1-0FEATURES 543
Programming CONF/TRF Function key In 0402 Item 6, enter 0. In 0402 Item 2, enter 0. In 1006, assign a function key as code 1077.Do you want to use the CONF/TRF key or a function key to extend calls? No No No No Yes Yes Yes Yes In 0406 Item 42, enter 0.The pre-answer display shows TRANSFER
Programming (Cont’d) Continued from previous page. Should extension be able to see the Transfer Callback display?The Transfer Callback display shows TRF RCALL and the number of the extension that didnt pick it up.In 0406 Item 95, enter 1.In 0406 Item 95, enter 0. In 1005, assign Class of Service to extensions. Should extensions be allowed to Transfer calls to busy extensions?In 0401 Item 19, enter 1.In 0401 Item 19, enter 0. If an extensions Transfer is not picked up, does it recall in an adequate time?In 0405 Item 5, change the Transfer Recall time. For single line telephones, should hookswitch or hookswitch + *7 answer camped on trunk call?In 0401 Item 18, enter 0.In 0401 Item 18, enter 1. While a Transfer is ringing the destination, should system play MOH or ringback to caller?In 0401 Item 25, enter 0 to enable MOH for transferred caller.In 0401 Item 25, enter 1 to enable ringback for transferred caller. Stop YesNo YesNo No Yes Hookswitch + *7Hookswitch MOHRingback Features N-Z Transfer 92000SWG08 Issue 1-0FEATURES 545
Programming (Cont’d) ➣ 0401 - Tenant Group Options (Part A), Item 18: SLT Answering Mode For a busy single line (500/2500 type) telephones, set the mode used to answer a camped-on trunk call: 0 = Press and release hookswitch to pick up waiting call 1 = Press and release hookswitch and dial Service Code 894 to answer waiting call ➣0401 - Tenant Group Options (Part A), Item 19: Busy Transfer Prevent (0) or allow (1) extensions to transfer calls to busy extensions. If disabled, calls transferred to busy extensions recall immediately. ➣0401 - Tenant Group Options (Part A), Item 25: MOH on Transfer Use this option to enable (0) or disable (1) MOH on Transfer. If enabled (0), a transferred caller hears Music on Hold while their call rings the destination extension. If disabled (1), a transferred caller hears ringback while their call rings the destination extension. ➣0402 - Tenant Group Options (Part B), Item 2: CONF (TRF) Key Operating Mode (Part A) Set the CONF (TRF) key for Transfer (0), Series Call (1) or Flash (2). When enabling the Transfer mode, you must also set Program 0402 Item 6 for Transfer (0). ➣0402 - Tenant Group Options (Part B), Item 6: CONF (TRF) Key Operating Mode (Part B) Set the CONF (TRF) key for Transfer (0) or Conference (1). If set for Transfer, also refer to Program 0402 Item 2. ➣0405 - System Timers (Part A), Item 5: Transfer Recall Time Set the Transfer Recall Time (0-64800 seconds). An unanswered transferred call recalls to the extension that initially transferred it after this interval. This interval also sets how long a transferred call camps-on to a busy extension. ➣0406 - COS Options, Item 11: Unscreened Transfer In an extension’s Class of Service, enable (1) or disable (0) the extension’s ability to use Unscreened Transfer. ➣0406 - COS Options, Item 34: Transfer Without Holding In an extension’s Class of Service, enable (1) or disable (0) the extension’s ability to use Transfer With- out Holding. ➣0406 - COS Options, Item 42: Transfer Display In an extension’s Class of Service, enable (1) or disable (0) the extension’s incoming Transfer pre-answer display. ➣0406 - COS Options, Item 76: Automatic On Hook Transfer In an extension’s Class of Service, enable (1) or disable (0) the extension’s ability to use Automatic On Hook Transfer. If enabled, user must press HOLD and dial the extension number to Transfer the call. If disabled, user must press HOLD, dial the extension number and then CONF (TRF) to transfer the call. ➣0406 - COS Options, Item 95: Transfer Callback Display In an extension’s Class of Service, enable (1) or disable (0) the Transfer Callback Display. If disabled, the second line of the display shows: ANSWERED. If enabled, the second line of display shows: TRF RCALL followed by the number of the extension from which the recall came. ➣1005 - Class of Service Assign a Class Of Service (1-15) to an extension. ➣1006 - Programming Function Keys If the CONF (TRF) key is set for Conference (in Program 0402 Item 6), extension users may want func- tion keys programmed for Transfer (code 1077). Features N-Z Transfer 546 FEATURES92000SWG08 Issue 1-0
Related Features Call Forwarding With Transfer to Busy Extensions enabled (Program 0401 Item 19=1), Call Forwarding with Both Ring- ing offers a unique option. A transferred call will wait for either the forwarding or destination extension to become free. The call goes through to whichever extension becomes available first. If neither exten- sion becomes free within the Transfer Recall Time, the call recalls the transferring extension. Meet Me Paging Transfer Page a co-worker and have the call automatically Transfer when the co-worker answers the Page. One-Touch Calling When transferring, an extension user can press a One-Touch Key instead of dialing the extension number. Serial Call Serial Call is a method of transferring a call so it automatically returns to the transferring extension. Tenant Service An extension user can Transfer a trunk call to a user in another tenant group. Operation Transferring Trunk Calls To Transfer a trunk call to a co-worker’s extension: 1. At keyset, press HOLD. OR At single line telephone, hookflash. You hear Transfer dial tone. 2. Dial co-worker’s extension number. If the extension is busy or doesn’t answer, you can dial another extension number or press the flashing line key to return to the call. In addition, you may be able to hang up and have the call Camp-On. 3. Announce call and hang up. If you don’t have Automatic On Hook Transfer, you must press CONF (TRF) or your Transfer Programmable Function Key to Transfer the call. If your co-worker doesn’t want the call, press the flashing line key to return to the call. If you don’t want to screen the call, hang up without making an announcement. To answer a call transferred to your extension: 1. Lift the handset when a co-worker announces the call. Features N-Z Transfer 92000SWG08 Issue 1-0FEATURES 547
Operation (Cont’d) Transferring Without Holding To Transfer without holding (keyset only): 1. Lift handset. 2. Press busy line key. 3. When original caller hangs up, you are connected. Transferring Intercom Calls To Transfer your Intercom call: 1. At keyset, press HOLD. OR At single line telephone, hookflash. 2. Dial extension to receive your call. If the extension is busy or doesn’t answer, you can dial another extension number or press the flashing CALL key to return to the call. In addition, you may be able to hang up and have the call Camp-On. 3. Announce your call and hang up. If your co-worker doesn’t want the call, press the flashing CALL key to return to it. With Automatic On Hook Transfer If your co-worker just speaks toward their phone to answer, the transferred Intercom call goes on Hold at your phone when you hang up. Without Automatic On Hook Transfer You must press CONF (TRF) or your Transfer Programmable Function Key to Transfer the call. If your co-worker just speaks toward their phone to answer, the transferred Intercom call discon- nects when you hang up. To Transfer the call unscreened, press CONF (TRF) or your Transfer Programmable Function Key and hang up without making an announcement. Features N-Z Transfer 548 FEATURES92000SWG08 Issue 1-0
Trunk Group Routing Description 124i Available — 16 trunk groups and 36 routes. 384i Available — 128 trunk groups and 64 routes. - Changing the Trunk Access Code requires Base 2.13, EXCPRU 2.18 or higher.- Changing the Trunk Access Code requires system software 3.04 or higher. Trunk Group Routing sets outbound call routing options for users that dial the Trunk Group Routing code (9) for trunk calls. Trunk Group Routing routes calls in the order specified by system programming. If a user dials 9 and all trunks in the first group are busy, the system may route the call to another group. When you’re setting up your system, Trunk Group Routing will help you minimize the expense of toll calls. For example, if your sys- tem has outbound WATS lines, OCC lines and DDD lines, use Trunk Group Routing to route calls to the WATS lines first. Conditions None Default Setting Enabled. All trunks are in Group 1. Third Choice Second Choice First Choice Outbound CallRoute 3DDD Most ExpensiveOCC Moderately ExpensiveWATS Least Expensive Route 2 Route 1 Features N-Z Trunk Group Routing 92000SWG08 Issue 1-0FEATURES 549
Programming Start Stop Are all trunks of the same carrier/cost type?In 0905, program trunks of the same type into the same group.No For example, put DDD trunks in group 1 and WATS trunks in group 2.In 0905, put all trunks in the same Trunk Group. In this case, Trunk Group Routing is not required. Stop Yes Using Trunk Groups from 0905, in 0906 set up an outbound routing table (1-64 in 384i, 1-36 in 124i).Normally, the least expensive carriers should be the first routes chosen. Should extension be able to dial 9 and use Trunk Group Routing?In 0907, assign extensions to the routes set up in 0906.YesIn 0907, enter 0 for extensions that you want to prevent from dialing 9.No In 0911, assign all the trunks in a specific route to the same Access Map. Use options 1, 4, or 7.Caution: Be sure the assignments made in 0911 dont interfere with your incoming call Access Map programming. This may restrict your Trunk Group Routing choices.In 0912, assign extensions that should use Trunk Group Routing to the Access Maps set in the previous step. Do you want one- button access to Trunk Group Routing?In 1006, assign a function key for Trunk Group Routing access (code 1011).In 1006, do not assign a function key for Trunk Group Routing (code 1011). Do you want to change the Trunk Access Code (normally 9)?In 0510, select a new Trunk Access Code. You must also carefully review 0501. YesNo Yes No Features N-Z Trunk Group Routing 550 FEATURES92000SWG08 Issue 1-0