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Nitsuko 124i/384i Software Manual

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    							Programming (Cont’d)
    ➣
    0414 - System Timers (Part 2), Item 6: TMS Report Wait Time
    Calls ringing an ACD Group longer than this interval are marked as LONG WAIT calls in TMS Report
    Section 2 (Trunk Calls Sorted by Trunk). The range is 1-64800 seconds.
    ➣0417 - Traffic Management Report Setup, Item 1: TMS Printer Output Port
    Enter the DCI Software Port (1-144, 145-288) to which the TMS printer is connected.
    ➣0417 - Traffic Management Report Setup, Item 2: TMS Print Range
    Specify which extensions and trunks you want to include in each of the TMS reports:
      From (EXT) = The first extension in the print range (1-256)
      To (EXT) = Last extension in the print range (1-256)
      From (TRK) = First trunk in the print range (1-128)
      To (TRK) = Last trunk in the print range (1-128)
    ➣0417 - Traffic Management Report Setup, Item 3: Manual Printing
    Enter 1 for this option if you want the TMS report range specified in Item 2 to immediately print to the
    printer specified in Program 0417 Item 1. Immediate printing is available only if Program 0417 Item 4
    Mode = 0 (manual mode).
    ➣0417 - Traffic Management Report Setup, Item 4: Print Time Setup
    Use this option to specify the print mode for the TMS report. 
    Prompt Entry Description
    Mode 0 Manual printing enabled. Manual printing will occur immediately
    when requested by Program 0417 Item 3.
    1 Automatic printing (at a preset time) enabled for trunk data only. The
    TMS report will include only sections 2 and 5. Use the prompts Hour
    and MIN below to select the automatic print time. The TMS data
    clears after the report prints.
    2 Automatic printing (at a preset time) enabled for trunk and ACD data
    only. The TMS report will provide data in sections 2-5 only. Use the
    prompts Hour and MIN below to select the automatic print time. The
    TMS data clears after the report prints.
    3 Automatic printing (at a preset time) enabled for all data. Use the
    prompts Hour and MIN below to select the automatic print time. The
    TMS data clears after the report prints.
    Hour This option selects the start hour (1-23) for automatic printing. Use a 24-hour
    clock (e.g., 13 = 1:00 PM).
    MIN This option selects the start minute (1-59) for the hour selected in the previous
    option.
    Related Features
    Data Communications Interface (DCI)
    TMS Reports require a DCI Module or 3-DCI Unit, in addition to additional programming and a cus-
    tomer-provided printer. Refer to the system Software Manual and Hardware Manual for more on setting
    up and connecting to DCIs. 
    Station Message Detail Recording
    SMDR provides additional information about the system’s trunk calling patterns. Refer to the Software
    Manual for more.
    Features N-Z
    Traffic Management Report (TMS)
    92000SWG08   Issue 1-0FEATURES   541 
    						
    							Operation
    To select a printer for the Traffic Management Report:
    1. Enter the programming mode
    2. 0417 + HOLD
    Tenant No?
    3. Enter the number of the Tenant Group you want to program (1-4) + HOLD
    Menu No?
    4. 1 + HOLD
    Print Port:
    The previously programmed value displays.
    5. Enter the DCI Software Port (1-144, 145-288) to which the TMS printer is connected + HOLD
    Menu  No?
    6. Return to step 4 to select another menu item.
    OR
    HOLD + Return to step 3 to select another Tenant Group.
    OR
    HOLD + HOLD to exit.
    To run the Traffic Management Report:
    1. Enter the programming mode
    2. 0417 + HOLD
    Tenant No?
    3. Enter the number of the Tenant Group you want to program (1-4) + HOLD
    Menu No?
    4. 3 + HOLD
    Print All?(Yes:1)
    The previously programmed value displays.
    5. 1 + HOLD to enable printing.
    OR
    HOLD to go back to step 3.
    Data Clear?(Yes:1)
    6. 1 + HOLD to run the TMS Report and clear (erase) the data after the report is run.
    OR
    HOLD to run the TMS Report without clearing the data.
    Use this option if you want data to accumulate in the TMS Report.
    Print O.K.
    If you see PRINT N.G. instead, there is a problem with the TMS printer or the software assignment.
    7. HOLD + Return to step 4 to select another menu item.
    OR
    HOLD + HOLD + Return to step 3 to select another Tenant Group.
    OR
    HOLD three times to exit.
    Note: For additional programming options, refer to Program 0417 - Traffic Management Report Options on
    page 769.
    Features N-Z
    Traffic Management Report (TMS)
    542   FEATURES92000SWG08   Issue 1-0 
    						
    							Transfer
    Description
     124i Available. 384i  Available.
    - MOH or ringback on Transfer
    requires Base 2.13, EXCPRU 2.18 or
    higher.- MOH or ringback on Transfer
    requires system software 3.04 or
    higher.
    Transfer permits an extension user to send (i.e., extend) an active Intercom or outside call to any other extension
    in the system.  With Transfer, any extension user can quickly send a call to the desired co-worker.  A call a user
    transfers automatically recalls if not picked up at the destination extension.  This assures that users do not lose or
    inadvertently abandon their transfers. In 384i system software 3.04 and higher and 124i, while a transferred call
    is ringing an extension the system can optionally play ringback tone or Music on Hold to the caller.
    The system allows the following types of transfers:
    •Screened Transfer
    The transferring user announces the call to the destination before hanging up
    •Unscreened Transfer 
    The transferring party extends the call without an announcement.
    •Extension (Department) Groups Transfer
    The Transferring party sends the call to a Department instead of an extension.
    •Transfer Without Holding
    A user presses a busy line key and waits for the call to complete. The system automatically sends them the
    call when the internal caller hangs up. 
    Automatic On-Hook Transfer Operation
    With Automatic On-Hook Transfer, a Transfer goes through as soon as the transferring user hangs up. For exam-
    ple, extension 304 can answer a trunk, press HOLD, dial 305 and hang up. The system extends the call to exten-
    sion 305. Without Automatic On-Hook Transfer, the call would stay on Hold at extension 304 when the user
    hangs up. To extend the call, the user at extension 304 would have to press CONF (TRF) or a Transfer function
    key before hanging up. 
    Each method has advantages. Automatic On-Hook Transfer makes transferring calls easier. However, users have
    to be more aware of how they handle their calls on Hold. Without Automatic On-Hook Transfer, extending a call
    becomes a two-step operation — but separate from placing calls on Hold.
    Conditions
    None
    Default Setting
    Enabled.
    Features N-Z
    Transfer
    92000SWG08   Issue 1-0FEATURES   543 
    						
    							Programming
    CONF/TRF Function key
    In 0402 Item 6, enter 0. In
    0402 Item 2, enter 0.
    In 1006, assign a function
    key as code 1077.Do you want to use the
    CONF/TRF key or a function
    key to extend calls?
    No No No No
    Yes Yes Yes Yes
    In 0406 Item 42,
    enter 0.The pre-answer display shows TRANSFER
    						
    							Programming (Cont’d)
    Continued
    from
    previous
    page.
    Should extension be able
    to see the Transfer
    Callback display?The Transfer Callback display shows
    TRF RCALL and the number of the
    extension that didnt pick it up.In 0406 Item 95,
    enter 1.In 0406 Item 95,
    enter 0.
    In 1005, assign Class of
    Service to extensions.
    Should extensions be
    allowed to Transfer calls to
    busy extensions?In 0401 Item 19,
    enter 1.In 0401 Item 19,
    enter 0.
    If an extensions
    Transfer is not picked
    up, does it recall in an
    adequate time?In 0405 Item 5, change
    the Transfer Recall time.
    For single line telephones,
    should hookswitch or
    hookswitch + *7 answer
    camped on trunk call?In 0401 Item 18,
    enter 0.In 0401 Item 18,
    enter 1.
    While a Transfer is
    ringing the
    destination, should
    system play MOH or
    ringback to caller?In 0401 Item 25, enter 0
    to enable MOH for
    transferred caller.In 0401 Item 25, enter
    1 to enable ringback
    for transferred caller.
    Stop
    YesNo
    YesNo
    No
    Yes
    Hookswitch
    + *7Hookswitch
    MOHRingback
    Features N-Z
    Transfer
    92000SWG08   Issue 1-0FEATURES   545 
    						
    							Programming (Cont’d)
    ➣
    0401 - Tenant Group Options (Part A), Item 18: SLT Answering Mode
    For a busy single line (500/2500 type) telephones, set the mode used to answer a camped-on trunk call:
    0 =  Press and release hookswitch to pick up waiting call
    1 = Press and release hookswitch and dial Service Code 894 to answer
    waiting call
    ➣0401 - Tenant Group Options (Part A), Item 19: Busy Transfer
    Prevent (0) or allow (1) extensions to transfer calls to busy extensions.  If disabled, calls transferred to
    busy extensions recall immediately.
    ➣0401 - Tenant Group Options (Part A), Item 25: MOH on Transfer
    Use this option to enable (0) or disable (1) MOH on Transfer. If enabled (0), a transferred caller hears
    Music on Hold while their call rings the destination extension. If disabled (1), a transferred caller hears
    ringback while their call rings the destination extension.
    ➣0402 - Tenant Group Options (Part B), Item 2: CONF (TRF) Key Operating Mode (Part A)
    Set the CONF (TRF) key for Transfer (0), Series Call (1) or Flash (2). When enabling the Transfer mode,
    you must also set Program 0402 Item 6 for Transfer (0).
    ➣0402 - Tenant Group Options (Part B), Item 6: CONF (TRF) Key Operating Mode (Part B)
    Set the CONF (TRF) key for Transfer (0) or Conference (1). If set for Transfer, also refer to Program
    0402 Item 2.
    ➣0405 - System Timers (Part A), Item 5: Transfer Recall Time
    Set the Transfer Recall Time (0-64800 seconds).  An unanswered transferred call recalls to the extension
    that initially transferred it after this interval.  This interval also sets how long a transferred call camps-on
    to a busy extension.
    ➣0406 - COS Options, Item 11: Unscreened Transfer
    In an extension’s Class of Service, enable (1) or disable (0) the extension’s ability to use Unscreened
    Transfer. 
    ➣0406 - COS Options, Item 34: Transfer Without Holding
    In an extension’s Class of Service, enable (1) or disable (0) the extension’s ability to use Transfer With-
    out Holding.
    ➣0406 - COS Options, Item 42: Transfer Display
    In an extension’s Class of Service, enable (1) or disable (0) the extension’s incoming Transfer pre-answer
    display.
    ➣0406 - COS Options, Item 76: Automatic On Hook Transfer
    In an extension’s Class of Service, enable (1) or disable (0) the extension’s ability to use Automatic On
    Hook Transfer.  If enabled, user must press HOLD and dial the extension number to Transfer the call.  If
    disabled, user must press HOLD, dial the extension number and then CONF (TRF) to transfer the call.
    ➣0406 - COS Options, Item 95: Transfer Callback Display
    In an extension’s Class of Service, enable (1) or disable (0) the Transfer Callback Display.   If disabled,
    the second line of the display shows: ANSWERED.  If enabled, the second line of display shows: TRF
    RCALL followed by the number of the extension from which the recall came.
    ➣1005 - Class of Service
    Assign a Class Of Service (1-15) to an extension.
    ➣1006 - Programming Function Keys
    If the CONF (TRF) key is set for Conference (in Program 0402 Item 6), extension users may want func-
    tion keys programmed for Transfer (code 1077).
    Features N-Z
    Transfer
    546   FEATURES92000SWG08   Issue 1-0 
    						
    							Related Features
    Call Forwarding
    With Transfer to Busy Extensions enabled (Program 0401 Item 19=1), Call Forwarding with Both Ring-
    ing offers a unique option. A transferred call will wait for either the forwarding or destination extension
    to become free. The call goes through to whichever extension becomes available first. If neither exten-
    sion becomes free within the Transfer Recall Time, the call recalls the transferring extension.
    Meet Me Paging Transfer
    Page a co-worker and have the call automatically Transfer when the co-worker answers the Page.
    One-Touch Calling
    When transferring, an extension user can press a One-Touch Key instead of dialing the extension number.
    Serial Call
    Serial Call is a method of transferring a call so it automatically returns to the transferring extension.
    Tenant Service
    An extension user can Transfer a trunk call to a user in another tenant group.
    Operation
    Transferring Trunk Calls
    To Transfer a trunk call to a co-worker’s extension:
    1. At keyset, press HOLD.
    OR
    At single line telephone, hookflash.
    You hear Transfer dial tone.
    2. Dial co-worker’s extension number.
    If the extension is busy or doesn’t answer, you can dial another extension number or press the
    flashing line key to return to the call. In addition, you may be able to hang up and have the call
    Camp-On.
    3. Announce call and hang up.
    If you don’t have Automatic On Hook Transfer, you must press CONF (TRF) or your Transfer
    Programmable Function Key to Transfer the call.
    If your co-worker doesn’t want the call, press the flashing line key to return to the call.
    If you don’t want to screen the call, hang up without making an announcement.
    To answer a call transferred to your extension:
    1. Lift the handset when a co-worker announces the call.
    Features N-Z
    Transfer
    92000SWG08   Issue 1-0FEATURES   547 
    						
    							Operation (Cont’d)
    Transferring Without Holding
    To Transfer without holding (keyset only):
    1. Lift handset.
    2. Press busy line key.
    3. When original caller hangs up, you are connected.
    Transferring Intercom Calls
    To Transfer your Intercom call:
    1. At keyset, press HOLD.
    OR
    At single line telephone, hookflash.
    2. Dial extension to receive your call.
    If the extension is busy or doesn’t answer, you can dial another extension number or press
    the flashing CALL key to return to the call. In addition, you may be able to hang up and have
    the call Camp-On.
    3. Announce your call and hang up.
    If your co-worker doesn’t want the call, press the flashing CALL key to return to it.
    With Automatic On Hook Transfer
    If your co-worker just speaks toward their phone to answer, the transferred Intercom call goes
    on Hold at your phone when you hang up.
    Without Automatic On Hook Transfer
    You must press CONF (TRF) or your Transfer Programmable Function Key to Transfer the call.
    If your co-worker just speaks toward their phone to answer, the transferred Intercom call discon-
    nects when you hang up.
    To Transfer the call unscreened, press CONF (TRF) or your Transfer Programmable Function
    Key and hang up without making an announcement.
    Features N-Z
    Transfer
    548   FEATURES92000SWG08   Issue 1-0 
    						
    							Trunk Group Routing
    Description
     124i Available — 16 trunk groups and 36
    routes.  384i Available — 128 trunk groups and
    64 routes. 
    - Changing the Trunk Access Code
    requires Base 2.13, EXCPRU 2.18 or
    higher.- Changing the Trunk Access Code
    requires system software 3.04 or
    higher.
    Trunk Group Routing sets outbound call routing options for users that dial the Trunk Group Routing code (9) for
    trunk calls. Trunk Group Routing routes calls in the order specified by system programming.  If a user dials 9
    and all trunks in the first group are busy, the system may route the call to another group.  When you’re setting up
    your system, Trunk Group Routing will help you minimize the expense of toll calls.  For example, if your sys-
    tem has outbound WATS lines, OCC lines  and DDD lines, use Trunk Group Routing to route calls to the WATS
    lines first.
    Conditions
    None
    Default Setting
    Enabled. All trunks are in Group 1.
    Third Choice Second Choice First Choice
    Outbound CallRoute 3DDD
    Most ExpensiveOCC
    Moderately
    ExpensiveWATS
    Least Expensive
    Route 2 Route 1
    Features N-Z
    Trunk Group Routing
    92000SWG08   Issue 1-0FEATURES   549 
    						
    							Programming
    Start
    Stop
    Are all trunks of the
    same carrier/cost type?In 0905, program
    trunks of the same type
    into the same group.No For example, put DDD trunks in group 1
    and WATS trunks in group 2.In 0905, put all trunks in
    the same Trunk Group. In this case, Trunk Group
    Routing is not required.
    Stop
    Yes
    Using Trunk Groups from
    0905, in 0906 set up an
    outbound routing table (1-64
    in 384i, 1-36 in 124i).Normally, the least expensive carriers
    should be the first routes chosen.
    Should extension be able
    to dial 9 and use Trunk
    Group Routing?In 0907, assign
    extensions to the
    routes set up in 0906.YesIn 0907, enter 0 for
    extensions that you want to
    prevent from dialing 9.No
    In 0911, assign all the
    trunks in a specific route to
    the same Access Map. Use
    options 1, 4, or 7.Caution: Be sure the assignments made in
    0911 dont interfere with your incoming call
    Access Map programming. This may restrict
    your Trunk Group Routing choices.In 0912, assign extensions that
    should use Trunk Group
    Routing to the Access Maps set
    in the previous step.
    Do you want one-
    button access to Trunk
    Group Routing?In 1006, assign a function
    key for Trunk Group Routing
    access (code 1011).In 1006, do not assign a
    function key for Trunk Group
    Routing (code 1011).
    Do you want to change
    the Trunk Access Code
    (normally 9)?In 0510, select a new
    Trunk Access Code.
    You must also carefully
    review 0501.
    YesNo
    Yes
    No
    Features N-Z
    Trunk Group Routing
    550   FEATURES92000SWG08   Issue 1-0 
    						
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