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Nitsuko 124i/384i Software Manual

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    Page
    of 1195
    							Programming (Cont’d)
    Call Route Options Worksheet
    Selection Number (1-64)
    Rate Period (1-8)
    Service Number (1-128) Dial Treatment (1-15)
    Class of Service 00 
    Class of Service 01
    Class of Service 02
    Class of Service 03
    Class of Service 04
    Class of Service 05
    Class of Service 06
    Class of Service 07
    Class of Service 08
    Class of Service 09
    Class of Service 10
    Class of Service 11
    Class of Service 12
    Class of Service 13
    Class of Service 14
    Class of Service 15
    Class of Service 16
    Class of Service 17
    Class of Service 18
    Class of Service 19
    Class of Service 20
    Class of Service 21
    Class of Service 22 
    Class of Service 23
    Class of Service 24
    Class of Service 25
    Class of Service 26
    Class of Service 27
    Features A
    Automatic Route Selection
    92000SWG08   Issue 1-0FEATURES   101 
    						
    							Programming (Cont’d)
    ➣
    0116 - Tone Detection Setup
    Use Items 11-32 to set the criteria for dial tone detection for outgoing ARS calls. This capability requires
    384i system software 3.04 or higher.
    ➣0401 - Tenant Group Options (Part A), Item 21: ARS Enable
    Enable (1) or disable (0) ARS for each tenant.
    ➣0402 - Tenant Group Options (Part B), Item 7: ARS Misdialed Call Handling
    When a user dials a call not programmed in ARS, specify if the system should route the call over Trunk
    Group 1 (0) or play error tone to the caller (1).
    ➣0405 - System Timers (Part A), Item 50: Dial Sending Start Time for SLT/ARS
    After seizing a trunk, ARS waits this interval before outdialing the call.
    ➣0510 - Trunk Access Code
    For each Tenant Group (1-4), specify the single digit code used to access ARS (normally 9).
    ➣0905 - Trunk Groups
    Program trunks of the same carrier type into the same trunk group.
    ➣2101 - ARS Call Route Options Table
    Specify the routing options for up to 64 Selection Numbers. Options include Rate Period (1-8), ARS
    Class of Service (0-27), Service Number (trunk groups 1-128)  and Dial Treatment (0-15)
    ➣2102 - ARS Six Digit Table
    Program the Six Digit Table.  Options include the Area Code you are programming, the Default (no match) Se-
    lection Number, the NNX list for the NPA you are programming and the Match Selection Number.
    ➣2103 - ARS Three Digit Table
    Program the Three Digit Table. Options  include the NPA/NNX you are programming (100-999), code
    type (1 + or no 1 + dialing) and the Selection Number for each code. Be sure to enter 0 for all codes
    from 0-199.
    ➣2104 - Conflict Area
    If the system is in a conflict area, enter 1. If the system is in a non-conflict area, enter 0.
    ➣2105 - Minimum COS for Dialing 976
    Allow or restrict users from dialing exchange 976 services.  The system restricts according to the exten-
    sion’s ARS Class of Service (set in Program 2110).  Extensions with an ARS COS higher than the Pro-
    gram 2105 entry cannot dial 976.  Extensions with an ARS COS equal to or lower than the Program 2105
    entry can dial 976.
    ➣2106 - ARS Rate Period Table
    Define the ARS Rate Periods.  ARS lets you assign up to eight Rate Periods for different times of the day
    and days of the week.  The default Rate Periods are:
    Rate Period1Time/Day
    1 Mon-Fri, 8:00 AM to 5:00 PM 
    2 Mon-Fri, 5:00PM to 11:00
    PM Sat, Sun, Holiday, 8:00
    AM to 11:00 PM
    3 All days, 11 PM to 8:00 AM
    4-8 Not defined
    1Sundays and holidays use the same Rate Periods as Saturday.
    ➣2107 - ARS Dial Treatments
    Program up 15 Dial Treatments for automatic ARS dialing translation.
    Features A
    Automatic Route Selection
    102   FEATURES92000SWG08  Issue 1-0 
    						
    							Programming (Cont’d)
    ➣
    2108 - Separate ARS Routing Options
    Program unique routing for:
    - Operator-assisted (0+) calls
    - International (011) calls
    - Directory assistance (411, 1411 and 555) calls
    - Equal Access (10XXX + 0 or 1) calls
    - Emergency (911) calls
    ➣2109 - ARS Authorization Codes
    Enter ARS Authorizations Codes for each extension.  ARS Dial Treatments may require users to enter
    Authorization Codes before dialing.
    ➣2110 - ARS Class of Service
    Set an extension’s ARS Class of Service.  Automatic Route Selection uses  ARS Class of Service when
    determining how to route an extension’s calls.
    ➣2111 - ARS Equal Access Control
    Choose the Selection Numbers (1-64) ARS will use for Equal Access calls. Make a separate choice for
    10XXX+1 and 10XXX+0 calls.
    Related Features
    Dial Tone Detection
    Refer to this feature for the specifics on how the system handles Dial Tone Detection.
    Speed Dial
    Speed Dial bypasses ARS routing.
    Tenant Service
    All tenant groups share the same ARS programming.  However, you can enable or disable ARS for each
    individual tenant.
    Toll Restriction
    Toll Restriction overrides ARS.
    Trunk Group Routing
    A system with Automatic Route Selection cannot also have Trunk Group Routing.
    Trunk Queuing/Camp On
    With ARS installed, Trunk Queuing automatically queues for the least costly route. The system automat-
    icaly redials the queued call when the extension user lifts the handset.
    Operation
    To place a call using ARS.
    1. At keyset, press idle CALL key.
    OR
    At single line set, lift handset.
    You’ll hear normal Intercom dial tone.
    2. Dial 9.
    You’ll hear a second, stutter dial tone.
    3. Dial outside number.
    If you hear another stutter dial tone, you must enter your extension’s ARS Authorization Code.
    Features A
    Automatic Route Selection
    92000SWG08   Issue 1-0FEATURES   103 
    						
    							— For Your Notes —
    Features A
    Automatic Route Selection
    104   FEATURES92000SWG08  Issue 1-0 
    						
    							Features B-DBackground Music
    Description
     124i Available. 384i Available.
    Background Music (BGM) sends music from a customer-provided music source to speakers in keysets.  If an ex-
    tension user activates it, BGM plays whenever the user’s extension is idle. 
    The method the system uses to provide Background Music (and Music on Hold) depends on the setting of a
    jumper on the CPRU PCB, how the music source is connected and the setting in program 0914. The table below
    shows how these settings interact. Refer to Music on Hold on page 373 for more information.
    BGM/MOH Operation Matrix
    To get this result . . . Set these options . . .
    CPRU S Jumper External Music Source Program
    0914
    INT EXT MOH (1&2) BGM (5&6)
    MOH for Intercom Calls
     Internally synthesized 1
    MOH for Trunk Calls
     None
    Background Music
     None✔255
    MOH for Intercom Calls
     Internally synthesized 
    1
    MOH for Trunk Calls
     Internally synthesized 1
    Background Music
     None✔254
    MOH for Intercom Calls
     Internally synthesized 
    1
    MOH for Trunk Calls
     None
    Background Music
     None✔✔255
    MOH for Intercom Calls
     Internally synthesized 
    1
    MOH for Trunk Calls
      From connected music source
    Background Music
      From connected music source✔✔255
    MOH for Intercom Calls
     Internally synthesized 
    1
    MOH for Trunk Calls
     Internally synthesized 1
    Background Music
     None✔✔254
    Features B-D
    Background Music
    92000SWG08   Issue 1-0FEATURES   105 
    						
    							BGM/MOH Operation Matrix
    To get this result . . . Set these options . . .
    CPRU S Jumper External Music Source Program
    0914
    INT EXT MOH (1&2) BGM (5&6)
    MOH for Intercom Calls
     Internally synthesized 1
    MOH for Trunk Calls
     Internally synthesized 1
    Background Music
      From connected music source✔✔254
    MOH for Intercom Calls
      From connected music source
    MOH for Trunk Calls
      From connected music source
    Background Music
     None✔✔
     1254
    MOH for Intercom Calls
     None
    MOH for Trunk Calls
     None
    Background Music
      From connected music source✔✔254
    MOH for Intercom Calls
      From connected music source
    MOH for Trunk Calls
     None
    Background Music
     None✔✔
     1255
    MOH for Intercom Calls
     None
    MOH for Trunk Calls
      From connected music source
    Background Music
      From connected music source✔✔255
    1   If Program 0302, Item 1: MOH Tone is set to ’0’, Music on Hold will not be provided.
    Conditions
    (A.) Background Music requires a customer-provided music source connected to the CPU auxiliary terminals.
    Refer to the system Hardware Manual. 
    Default Setting
    •Not installed.
    Features B-D
    Background Music
    106   FEATURES92000SWG08   Issue 1-0 
    						
    							Programming
    ➣
    0406 - COS Options, Item 53: Background Music
    In an extension’s Class of Service, allow (1) or prevent (0) an extension from turning Background Music
    on and off.
    ➣1005 - Class of Service
    Assign a Class of Service (1-15) to an extension.
    Related Features
    Music on Hold
    The system can broadcast music to callers on Hold.
    Single Line Telephones
    Background Music is not available on single line telephones.
    Operation
    To turn Background Music on or off:
    1. Press idle CALL key.
    2. Dial 825.
    3. Press SPK to hang up.
    No Yes
    Stop
    In Program 1005,
    assign a Class of
    Service to an
    extension.
    In Program
    0406 Item 53,
    enter 0.In Program
    0406 Item 53,
    enter 1.Should extension be
    allowed to turn
    Background Music on
    and off?
    Start
    Features B-D
    Background Music
    92000SWG08   Issue 1-0FEATURES   107 
    						
    							Barge In
    Description
     124i Available. 384i Available.
    - In Base 4.02 and EXCPRU 4.02
    and higher, turning off the Barge In
    tones also turns off the called
    extension’s display.- In system software 3.07.10 and
    higher, turning off the Barge In tones
    also turns off the called extension’s
    display.
    - Users cannot dial the Barge In code
    (810) before calling a busy extension.- System software 3.07.24 and higher
    allows users to dial the Barge In
    code (810) before calling a busy
    extension.
    - Users can Barge In only after
    hearing busy tone.- System software 3.07.24 and higher
    allows users to Barge In after hearing
    busy/ring tone in addition to busy
    tone.
    - Users cannot press a Barge In key
    (or a Super Display Barge In soft
    key) before calling a busy extension.- System software 3.07.30 and higher
    allows users to press a Barge In key
    (or a Super Display Barge In soft
    key) before calling a busy extension.
    Barge In permits an extension user to break into another extension user’s established call. This sets up a three-
    way conversation between the intruding extension and the two parties on the initial call. With Barge In, an exten-
    sion user can get a message through to a busy co-worker right away.
    There are two Barge In modes: Monitor Mode (Silent Monitor) and Speech Mode. With Monitor Mode, the
    caller Barging In can listen to another user’s conversation but cannot participate. With Speech Mode, the caller
    Barging In can listen and join another user’s conversation.
    CAUTION
    Unauthorized intrusion on calls using this feature may be interpreted as an
    invasion of privacy. 
    Conditions
    None
    Default Setting
    •Refer to the Default Settings chart in the back of this book.
    Features B-D
    Barge In
    108   FEATURES92000SWG08   Issue 1-0 
    						
    							Programming
    Start
    Should extension
    being Barged In on
    hear warning tones?
    Should an extension
    be allowed to initiate
    Barge In?
    Should an extension
    be called to receive
    Barge in?
    Should Barge In use
    Speech Mode or
    Monitor (Silent
    Monitor) Mode?
    Should extensions
    have single-digit
    Barge In access?
    In 1005, assign Class of
    Service to extensions.
    Should extensions
    have one-button
    Barge In access?In 1006, assign a
    function key as a
    Barge In key (code
    1019).
    Stop
    In 0401:5, enter 1.In 0401:5, enter 0.
    In 0406:65, enter 0In 0406:65, enter 1.
    In 0406:66, enter 1.In 0406:66, enter 0.
    In 0406:44, enter 1.In 0406:44, enter 0.
    In 0512:2, assign a
    single digit code for
    Barge In.
    YesNo
    YesNo
    YesNo
    MonitorSpeech
    Yes
    No
    Yes
    No
    This also disables the
    Barge In display.
    When a user Barges
    In, should the Barge
    In tone play once or
    repeat?In 0405:61, set the
    Barge In Tone Repeat
    Time as required.In 0405:61, enter 0Play OnceRepeat
    Features B-D
    Barge In
    92000SWG08   Issue 1-0FEATURES   109 
    						
    							Programming (Cont’d)
    ➣
    0401 - Tenant Group Options (Part A), Item 5: Barge In Tone
    Enable (1) or disable (0) the Barge In Tone. If disabled, this also turns off the Barge In display at the
    called extension.
    ➣0405 - System Timers (Part A), Item 61, Barge In Tone Repeat Time
    After a user Barges In, the system repeats the Barge In tone after this interval. Normally, you should dis-
    able this timer by entering 0.
    ➣0406 - COS Options, Item 44: Barge In Mode
    In an extension’s Class of Service, enable the Barge In Speech Mode (0) or Monitor Mode (1) at the initi-
    ating extension (i.e., Barge In initiator).
    ➣0406 - COS Options, Item 65: Barge In, Initiate
    In an extension’s Class of Service, enable (1) or disable (0) Barge In at the initiating extension (i.e.,
    Barge In initiator).
    ➣0406 - COS Options, Item 66: Barge In, Receive
    In an extension’s Class of Service, enable (1) or disable (0) Barge In at the receiving extension (i.e.,
    Barge In receive).
    ➣0512 - Single Digit Service Code Setup
    Use this option to set up Item 02 for single digit Barge In. For example, you can unassign Item 05 (Call
    Waiting/Camp On) and use digit 2 for Barge In. Be careful when you change this item that you don’t in-
    advertently disable any essential dialing function (such as Voice Mail or Message Waiting).
    ➣1005 - Class of Service
    Assign a Class of Service (1-15) to an extension.
    ➣1006 - Programming Function Keys
    Assign a function key for Barge In (code 1019).
    Related Features
    Conference
    An extension user cannot Barge In on a Conference.
    Intercom
    An extension user cannot Barge In on an Intercom call if one of the Intercom callers is using Handsfree
    Answerback.  Both Intercom parties must have either lifted the handset or pressed SPK.
    Off Hook Signaling
    If the system has Automatic Off Hook Signaling, an extension user can Barge In on an Intercom call only
    if the second extension appearance is busy or ringing.
    Privacy (Data)
    Privacy blocks Barge In attempts.
    Programmable Function Keys
    Function keys simplify Barge In operation.
    Operation
    To Barge In after calling a busy extension:
    The call must be set up for about 10 seconds before you can Barge In.
    Listen for busy/ring or busy tone.
    1. Call busy extension.
    2. Press Barge In key (PGM 1006 or SC 851: 1019).
    To Barge in without first calling the busy extension:
    1. Press idle CALL key.
    2. Dial 810.
    OR
    Press Barge In key (PGM 1006 or SC 851: 1019).
    3. Dial busy extension.
    Features B-D
    Barge In
    110   FEATURES92000SWG08   Issue 1-0 
    						
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