Nitsuko 124i/384i Software Manual
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Programming (Cont’d) Call Route Options Worksheet Selection Number (1-64) Rate Period (1-8) Service Number (1-128) Dial Treatment (1-15) Class of Service 00 Class of Service 01 Class of Service 02 Class of Service 03 Class of Service 04 Class of Service 05 Class of Service 06 Class of Service 07 Class of Service 08 Class of Service 09 Class of Service 10 Class of Service 11 Class of Service 12 Class of Service 13 Class of Service 14 Class of Service 15 Class of Service 16 Class of Service 17 Class of Service 18 Class of Service 19 Class of Service 20 Class of Service 21 Class of Service 22 Class of Service 23 Class of Service 24 Class of Service 25 Class of Service 26 Class of Service 27 Features A Automatic Route Selection 92000SWG08 Issue 1-0FEATURES 101
Programming (Cont’d) ➣ 0116 - Tone Detection Setup Use Items 11-32 to set the criteria for dial tone detection for outgoing ARS calls. This capability requires 384i system software 3.04 or higher. ➣0401 - Tenant Group Options (Part A), Item 21: ARS Enable Enable (1) or disable (0) ARS for each tenant. ➣0402 - Tenant Group Options (Part B), Item 7: ARS Misdialed Call Handling When a user dials a call not programmed in ARS, specify if the system should route the call over Trunk Group 1 (0) or play error tone to the caller (1). ➣0405 - System Timers (Part A), Item 50: Dial Sending Start Time for SLT/ARS After seizing a trunk, ARS waits this interval before outdialing the call. ➣0510 - Trunk Access Code For each Tenant Group (1-4), specify the single digit code used to access ARS (normally 9). ➣0905 - Trunk Groups Program trunks of the same carrier type into the same trunk group. ➣2101 - ARS Call Route Options Table Specify the routing options for up to 64 Selection Numbers. Options include Rate Period (1-8), ARS Class of Service (0-27), Service Number (trunk groups 1-128) and Dial Treatment (0-15) ➣2102 - ARS Six Digit Table Program the Six Digit Table. Options include the Area Code you are programming, the Default (no match) Se- lection Number, the NNX list for the NPA you are programming and the Match Selection Number. ➣2103 - ARS Three Digit Table Program the Three Digit Table. Options include the NPA/NNX you are programming (100-999), code type (1 + or no 1 + dialing) and the Selection Number for each code. Be sure to enter 0 for all codes from 0-199. ➣2104 - Conflict Area If the system is in a conflict area, enter 1. If the system is in a non-conflict area, enter 0. ➣2105 - Minimum COS for Dialing 976 Allow or restrict users from dialing exchange 976 services. The system restricts according to the exten- sion’s ARS Class of Service (set in Program 2110). Extensions with an ARS COS higher than the Pro- gram 2105 entry cannot dial 976. Extensions with an ARS COS equal to or lower than the Program 2105 entry can dial 976. ➣2106 - ARS Rate Period Table Define the ARS Rate Periods. ARS lets you assign up to eight Rate Periods for different times of the day and days of the week. The default Rate Periods are: Rate Period1Time/Day 1 Mon-Fri, 8:00 AM to 5:00 PM 2 Mon-Fri, 5:00PM to 11:00 PM Sat, Sun, Holiday, 8:00 AM to 11:00 PM 3 All days, 11 PM to 8:00 AM 4-8 Not defined 1Sundays and holidays use the same Rate Periods as Saturday. ➣2107 - ARS Dial Treatments Program up 15 Dial Treatments for automatic ARS dialing translation. Features A Automatic Route Selection 102 FEATURES92000SWG08 Issue 1-0
Programming (Cont’d) ➣ 2108 - Separate ARS Routing Options Program unique routing for: - Operator-assisted (0+) calls - International (011) calls - Directory assistance (411, 1411 and 555) calls - Equal Access (10XXX + 0 or 1) calls - Emergency (911) calls ➣2109 - ARS Authorization Codes Enter ARS Authorizations Codes for each extension. ARS Dial Treatments may require users to enter Authorization Codes before dialing. ➣2110 - ARS Class of Service Set an extension’s ARS Class of Service. Automatic Route Selection uses ARS Class of Service when determining how to route an extension’s calls. ➣2111 - ARS Equal Access Control Choose the Selection Numbers (1-64) ARS will use for Equal Access calls. Make a separate choice for 10XXX+1 and 10XXX+0 calls. Related Features Dial Tone Detection Refer to this feature for the specifics on how the system handles Dial Tone Detection. Speed Dial Speed Dial bypasses ARS routing. Tenant Service All tenant groups share the same ARS programming. However, you can enable or disable ARS for each individual tenant. Toll Restriction Toll Restriction overrides ARS. Trunk Group Routing A system with Automatic Route Selection cannot also have Trunk Group Routing. Trunk Queuing/Camp On With ARS installed, Trunk Queuing automatically queues for the least costly route. The system automat- icaly redials the queued call when the extension user lifts the handset. Operation To place a call using ARS. 1. At keyset, press idle CALL key. OR At single line set, lift handset. You’ll hear normal Intercom dial tone. 2. Dial 9. You’ll hear a second, stutter dial tone. 3. Dial outside number. If you hear another stutter dial tone, you must enter your extension’s ARS Authorization Code. Features A Automatic Route Selection 92000SWG08 Issue 1-0FEATURES 103
— For Your Notes — Features A Automatic Route Selection 104 FEATURES92000SWG08 Issue 1-0
Features B-DBackground Music Description 124i Available. 384i Available. Background Music (BGM) sends music from a customer-provided music source to speakers in keysets. If an ex- tension user activates it, BGM plays whenever the user’s extension is idle. The method the system uses to provide Background Music (and Music on Hold) depends on the setting of a jumper on the CPRU PCB, how the music source is connected and the setting in program 0914. The table below shows how these settings interact. Refer to Music on Hold on page 373 for more information. BGM/MOH Operation Matrix To get this result . . . Set these options . . . CPRU S Jumper External Music Source Program 0914 INT EXT MOH (1&2) BGM (5&6) MOH for Intercom Calls Internally synthesized 1 MOH for Trunk Calls None Background Music None✔255 MOH for Intercom Calls Internally synthesized 1 MOH for Trunk Calls Internally synthesized 1 Background Music None✔254 MOH for Intercom Calls Internally synthesized 1 MOH for Trunk Calls None Background Music None✔✔255 MOH for Intercom Calls Internally synthesized 1 MOH for Trunk Calls From connected music source Background Music From connected music source✔✔255 MOH for Intercom Calls Internally synthesized 1 MOH for Trunk Calls Internally synthesized 1 Background Music None✔✔254 Features B-D Background Music 92000SWG08 Issue 1-0FEATURES 105
BGM/MOH Operation Matrix To get this result . . . Set these options . . . CPRU S Jumper External Music Source Program 0914 INT EXT MOH (1&2) BGM (5&6) MOH for Intercom Calls Internally synthesized 1 MOH for Trunk Calls Internally synthesized 1 Background Music From connected music source✔✔254 MOH for Intercom Calls From connected music source MOH for Trunk Calls From connected music source Background Music None✔✔ 1254 MOH for Intercom Calls None MOH for Trunk Calls None Background Music From connected music source✔✔254 MOH for Intercom Calls From connected music source MOH for Trunk Calls None Background Music None✔✔ 1255 MOH for Intercom Calls None MOH for Trunk Calls From connected music source Background Music From connected music source✔✔255 1 If Program 0302, Item 1: MOH Tone is set to ’0’, Music on Hold will not be provided. Conditions (A.) Background Music requires a customer-provided music source connected to the CPU auxiliary terminals. Refer to the system Hardware Manual. Default Setting •Not installed. Features B-D Background Music 106 FEATURES92000SWG08 Issue 1-0
Programming ➣ 0406 - COS Options, Item 53: Background Music In an extension’s Class of Service, allow (1) or prevent (0) an extension from turning Background Music on and off. ➣1005 - Class of Service Assign a Class of Service (1-15) to an extension. Related Features Music on Hold The system can broadcast music to callers on Hold. Single Line Telephones Background Music is not available on single line telephones. Operation To turn Background Music on or off: 1. Press idle CALL key. 2. Dial 825. 3. Press SPK to hang up. No Yes Stop In Program 1005, assign a Class of Service to an extension. In Program 0406 Item 53, enter 0.In Program 0406 Item 53, enter 1.Should extension be allowed to turn Background Music on and off? Start Features B-D Background Music 92000SWG08 Issue 1-0FEATURES 107
Barge In Description 124i Available. 384i Available. - In Base 4.02 and EXCPRU 4.02 and higher, turning off the Barge In tones also turns off the called extension’s display.- In system software 3.07.10 and higher, turning off the Barge In tones also turns off the called extension’s display. - Users cannot dial the Barge In code (810) before calling a busy extension.- System software 3.07.24 and higher allows users to dial the Barge In code (810) before calling a busy extension. - Users can Barge In only after hearing busy tone.- System software 3.07.24 and higher allows users to Barge In after hearing busy/ring tone in addition to busy tone. - Users cannot press a Barge In key (or a Super Display Barge In soft key) before calling a busy extension.- System software 3.07.30 and higher allows users to press a Barge In key (or a Super Display Barge In soft key) before calling a busy extension. Barge In permits an extension user to break into another extension user’s established call. This sets up a three- way conversation between the intruding extension and the two parties on the initial call. With Barge In, an exten- sion user can get a message through to a busy co-worker right away. There are two Barge In modes: Monitor Mode (Silent Monitor) and Speech Mode. With Monitor Mode, the caller Barging In can listen to another user’s conversation but cannot participate. With Speech Mode, the caller Barging In can listen and join another user’s conversation. CAUTION Unauthorized intrusion on calls using this feature may be interpreted as an invasion of privacy. Conditions None Default Setting •Refer to the Default Settings chart in the back of this book. Features B-D Barge In 108 FEATURES92000SWG08 Issue 1-0
Programming Start Should extension being Barged In on hear warning tones? Should an extension be allowed to initiate Barge In? Should an extension be called to receive Barge in? Should Barge In use Speech Mode or Monitor (Silent Monitor) Mode? Should extensions have single-digit Barge In access? In 1005, assign Class of Service to extensions. Should extensions have one-button Barge In access?In 1006, assign a function key as a Barge In key (code 1019). Stop In 0401:5, enter 1.In 0401:5, enter 0. In 0406:65, enter 0In 0406:65, enter 1. In 0406:66, enter 1.In 0406:66, enter 0. In 0406:44, enter 1.In 0406:44, enter 0. In 0512:2, assign a single digit code for Barge In. YesNo YesNo YesNo MonitorSpeech Yes No Yes No This also disables the Barge In display. When a user Barges In, should the Barge In tone play once or repeat?In 0405:61, set the Barge In Tone Repeat Time as required.In 0405:61, enter 0Play OnceRepeat Features B-D Barge In 92000SWG08 Issue 1-0FEATURES 109
Programming (Cont’d) ➣ 0401 - Tenant Group Options (Part A), Item 5: Barge In Tone Enable (1) or disable (0) the Barge In Tone. If disabled, this also turns off the Barge In display at the called extension. ➣0405 - System Timers (Part A), Item 61, Barge In Tone Repeat Time After a user Barges In, the system repeats the Barge In tone after this interval. Normally, you should dis- able this timer by entering 0. ➣0406 - COS Options, Item 44: Barge In Mode In an extension’s Class of Service, enable the Barge In Speech Mode (0) or Monitor Mode (1) at the initi- ating extension (i.e., Barge In initiator). ➣0406 - COS Options, Item 65: Barge In, Initiate In an extension’s Class of Service, enable (1) or disable (0) Barge In at the initiating extension (i.e., Barge In initiator). ➣0406 - COS Options, Item 66: Barge In, Receive In an extension’s Class of Service, enable (1) or disable (0) Barge In at the receiving extension (i.e., Barge In receive). ➣0512 - Single Digit Service Code Setup Use this option to set up Item 02 for single digit Barge In. For example, you can unassign Item 05 (Call Waiting/Camp On) and use digit 2 for Barge In. Be careful when you change this item that you don’t in- advertently disable any essential dialing function (such as Voice Mail or Message Waiting). ➣1005 - Class of Service Assign a Class of Service (1-15) to an extension. ➣1006 - Programming Function Keys Assign a function key for Barge In (code 1019). Related Features Conference An extension user cannot Barge In on a Conference. Intercom An extension user cannot Barge In on an Intercom call if one of the Intercom callers is using Handsfree Answerback. Both Intercom parties must have either lifted the handset or pressed SPK. Off Hook Signaling If the system has Automatic Off Hook Signaling, an extension user can Barge In on an Intercom call only if the second extension appearance is busy or ringing. Privacy (Data) Privacy blocks Barge In attempts. Programmable Function Keys Function keys simplify Barge In operation. Operation To Barge In after calling a busy extension: The call must be set up for about 10 seconds before you can Barge In. Listen for busy/ring or busy tone. 1. Call busy extension. 2. Press Barge In key (PGM 1006 or SC 851: 1019). To Barge in without first calling the busy extension: 1. Press idle CALL key. 2. Dial 810. OR Press Barge In key (PGM 1006 or SC 851: 1019). 3. Dial busy extension. Features B-D Barge In 110 FEATURES92000SWG08 Issue 1-0