Nitsuko 124i/384i Software Manual
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Selectable Ring Tones Description 124i Available. 384i Available. An extension user can change the way calls ring their phone. Selectable Ring Tones allows an extension user to set up unique ringing for their calls. This is important in a crowded work area where several phones are close to- gether. Because their phone has a characteristic ring, the user always can tell when it’s their phone ringing. Conditions None Default Setting Enabled. Programming NoNo Yes Yes Stop In 1005, assign Class of Service to extensions. In 0406 Item 86, enter 0.In 0406 Item 86, enter 1.Should extension be able to check (listen to) the incoming ring tones? In 0406 Item 59, enter 0.In 0406 Item 59, enter 1.Should extension be able to change the incoming ring tones? Start Features N-Z Selectable Ring Tones 92000SWG08 Issue 1-0FEATURES 461
Programming (Cont’d) ➣ 0406 - COS Options, Item 59: Selectable Ring Tone Selection In an extension’s Class of Service, enable (1) or disable (0) an extension’s ability to change the incoming ring tones. ➣0406 - COS Options, Item 86: Checking Selectable Ring Tones In an extension’s Class of Service, enable (1) or disable (0) an extension’s ability to check the Selectable Ring Tones. ➣1005 - Class of Service Assign a Class Of Service (1-15) to an extension. Related Features Single Line Telephones Single line telephones cannot use Selectable Ring Tones. Operation To change your extension’s incoming ring tones: 1. Press idle CALL key. 2. Dial 820. 3. Dial 1 to set Intercom ring; 2 to set trunk ring. 4. Dial code for the desired ring pattern. 1 High pitch 2 Medium pitch 3 Low pitch 5. Press SPK to hang up. To listen to the incoming ring choices: 1. Press idle CALL key. 2. Dial 811. 3. Dial 1 to listen to Intercom ring; 2 to listen to trunk ring. For trunk ring, enter the tone you want to listen to followed by the tenant group. 4. Dial code for the ring pattern you want to hear. 1 High pitch 2 Medium pitch 3 Low pitch 5. Press SPK to hang up. Features N-Z Selectable Ring Tones 462 FEATURES92000SWG08 Issue 1-0
Serial Call Description 124i Available. 384i Available. Serial Call is a method of transferring a call so it automatically returns to the transferring extension. Serial Call- ing saves transferring steps between users. For example, a Customer Service Representative (CSR) has a client on the phone who needs technical advice. The CSR wants to send the call to Tech Service, but needs to advise the client of certain costs when Tech Service is done. Rather than transferring the call back and forth, the CSR can use Serial Call to Technical Service and announce, I have Ted on the phone. I need to talk to him again. Just hang up when you’re done and I’ll get him back. Conditions None Default Setting Disabled. Programming ➣ 0402 - Tenant Group Options, Part B, Item 2: CONF (TRF) Key Operating Mode (Part A) For each tenant, enter 1 for this option to assign the CONF (TRF) key as a Serial Call key. ➣1006 - Programming Function Keys Assign a programmable key as a Serial Call key (code 1035). No YesIn 1006, do not assign a function key as a Serial Call key (code 1035). If the TRFR key is for Serial Call, extensions dont need a Serial Call function key.Should extension have a function key assigned as a Serial Call key? No Yes Stop In 1006, assign a function key as a Serial Call key (code 1035). Refer to the Transfer and Flash features for additional information. In 0402 Item 2, enter 0 (for Transfer) or 2 (for Flash). Do not enter 1.In 0402 Item 2, enter 1 to make the extension TRFR keys Serial Call keys.Should extension be able to use the TRFR key as a Serial Call key? Start Features N-Z Serial Call 92000SWG08 Issue 1-0FEATURES 463
Related Features Programmable Function Keys Serial Call requires a uniquely programmed function key. Single Line Telephones Serial Call is not available to single line telephones. Tr a n s f e r An extension user can extend (send) a call to a co-worker. Operation To place a Serial Call to a co-worker: 1. Place or answer trunk call. 2. Press HOLD. 3. Dial co-worker’s extension number. Co-worker must lift handset to respond to your announcement. 4. Press Serial Call key (PGM 1006 or SC 851: 1035) but do not hang up. When your co-worker hangs up the call, the system makes an automatic live transfer back to your extension. Features N-Z Serial Call 464 FEATURES92000SWG08 Issue 1-0
Single Line Telephones Description 124i Available — 72 single line telephones maximum. 384i Available — 255 single line telephones maximum. - Install 2-OPX Modules in odd numbered ports only. The system automatically disables the next adjacent port.- Install 2-OPX Modules in any port. The system automatically disables the next adjacent port. - Analog Message Waiting lamping not available. - Analog Message Waiting lamping is available. - Setting the DTMF criteria requires Base 2.13, EXCPRU 2.18 or higher. Adjusting the sidetone level is not available.- Setting the DTMF criteria requires system software 3.04 or higher. - Loop Disconnect Supervision for 2- OPX Modules not available. - Loop Disconnect Supervision for 2- OPX Modules requires system software 3.06.02. The system is compatible with 500 type (Dial Pulse) and 2500 type (DTMF) analog single line telephones (SLTs). You can install single line telephones as On-Premise or Off-Premise extensions. Single line telephone us- ers can dial codes to access many of the features available to keyset users. With Single Line Telephones, you can have your system simulate PBX type operation. When installing single line telephones as On-Premise (ONS) Extensions, you must have: •A port on an ASTU PCB for each single line telephone installed. •(384i Only) If the telephones have Message Waiting lamps, a port on an ASTU/MW PCB for each telephone installed. You must also have a Message Wait Power Supply PCB installed to provide lamp voltage. •A customer-provided ring generator (refer to the Hardware Manual for installation details). •(If you have 2500 sets) A CDTU PCB with at least one block reserved for analog extension DTMF reception. If setting up single line telephones as Off-Premise (OPX) Extensions, you must install a 2-OPX Module. Each 2- OPX Module provides two OPX ports: the physical port to which the module is connected and the next adjacent physical port. In addition, the 2-OPX Module has its own DTMF receivers (one for each port), internal ring gen- erator and power supply. In 124i, install a DTDU PCB if you want outbound dial tone detection for Off-Premise Extensions. Refer to the Hardware Manual for installation details. Conditions (A.) 2-OPX Module circuits meet the requirements o EIA Specification RS-464-A for OPS class C (loop resis- tance to 3,300 ohms, loop current = 16 mA or greater). In 384i system software 3.06.02 and higher, the 2- OPX Module (with updated firmware) provides far end loop disconnect supervision for the connected circuits. Set the interval in 0115 Item 10: Loop Disconnect Time. (B.) Dial Pulse (500 type) single line telephones cannot access any features that require the user to dial # or *. Default Setting •In 124i, Single Line Telephones and 2-OPX Modules auto-ID as soon as they are installed. •In 384i, Single Line Telephones and 2-OPX Modules function as soon as they are installed and properly programmed. Features N-Z Single Line Telephones 92000SWG08 Issue 1-0FEATURES 465
Programming NoYes2500 Type 500 TypeONS OPX Continued on the following page. For ONS extension, connect to ASTU port programmed with circuit type 3.For OPX extension, connect to 2-OPX Module programmed with circuit type 9. Refer to the Single Line Ring Options chart provided with the Single Line Telephone Compatibility feature. Change the settings of 1001 Item 6 and 1008 Item 4. Do you want to change the way the single line telephones ring? For non-Voice Mail ports, make sure 1001 Item 5 is 0. In 1001 Item 1, enter 0 for 500 type.In 1001 Item 1, enter 1 for 2500 type. (384i Only) For ONS extensions, in Program 0303 make sure one CDTU block is type 1. Are single line telephones 500 type (dial pulse) or 2500 type (DTMF)? Is single line phone an ONS or OPX extension? (Skip this decision for 124i.) Start Features N-Z Single Line Telephones 466 FEATURES92000SWG08 Issue 1-0
Programming (Cont’d) Continued from previous page. Do you want to change the transmit and receive levels for a single line telephone? In 1001:4 choose from one of the standard gain settings (1-5). Are the standard gain settings acceptable? Is the Continued Dialing feature enabled? In 0406:57 set option to 0 to prevent dual DTMF tones. In 1005, assign a unique COS for Dual OPX phones only.Yes No Yes Do you want to change the sidetone level for a single line telephone? Yes In 0118, change the gains for the standard settings selected in 1001:4. No In 0128, choose a standard sidetone level or automatically calibrate an extensions sidetone. Yes Are the ONS extension timing parameters acceptable? No In 0115, set the various ASTU PCB timers.No In 0116:1-10 check the criteria for DTMF tones received at the SLT. Yes Stop No Features N-Z Single Line Telephones 92000SWG08 Issue 1-0FEATURES 467
Programming (Cont’d) ➣ (384i Only) 0005 - Extension Circuit Type Program all on-premise 500/2500 type single line telephones with circuit type 3. Program all 2-OPX Modules with circuit type 9. ➣0115 - Analog Station (ASTU PCB) Timers Set various timing parameters for the Analog Station PCBs. The entries you make in this program affect all ASTU PCBs installed. ➣0116 - Tone Detection Setup Use Items 1-10 to set the criteria for the DTMF tones received at a single line telephone. ➣0118 - Extension CODEC Gain Type Setup Assign transmit and receive levels to the five analog extension CODEC gain types. You assign CODEC gain types to extensions in Program 1001 Item 4. ➣(384i Only) 0128 - Analog Station (ASTU PCB) Sidetone Level Set the sidetone level for analog extensions. You can choose between the preset levels or have the system automatically calibrate an extension for optimum sidetone. Turn to 0129 - Analog Trunk (ATRU PCB) Sidetone Setting to set the sidetone levels for analog trunks. ➣(384i Only) 0303 - DTMF and Dial Tone Circuit Setup If the system has 2500 type (DTMF) single line extensions, allocate at least one CDTU block for analog extension DTMF reception (entry 1). •Use the following as a guide when allocating DTMF receivers (i.e., DTU blocks): - In light traffic sites, allocate one DTMF receiver for every 10 devices that use them. - In heavy traffic sites, allocate one DTMF receiver for every five devices that use them. ➣0406 - Class of Service Options (Part A), Item 57: Continued Dialing Set option to ’0’ to prevent dual DTMF tones when using Continued Dialing. ➣1001 - Basic Extension Port Setup (Part A), Item 1: Telephone Signaling Type Enter 0 if single line phone is a 500 type (dial pulse). Enter 1 if single line telephone is a 2500 type (DTMF). ➣1001 - Basic Extension Port Setup (Part A), Item 4: CODEC Gain Type Select the CODEC gain type you want the extension to use. This sets the transmit and receive levels of the phone. Set the levels for CODEC gain type 1-5 in Program 0118. Type 1: Transmit and Receive = 0 dB Type 2: Transmit and Receive = -5 dB Type 3: Transmit and Receive = -3 dB Type 4: Transmit and Receive = +3 dB Type 5: Transmit and Receive = + 5 dB ➣1001 - Basic Extension Port Setup (Part A), Item 5: Terminal Type Enter 0 for normal 500/2500 type telephones. Enter 1 if a Voice Mail port (refer to Voice Mail for more). ➣1001 - Basic Extension Port Setup (Part A), Item 6: Intercom Ring Cycle for 500/2500 Sets This option works with Program 1008 Item 4 to determine ringing for single line telephones. Refer to the Single Line Ring Options chart below. Single Line Ring Options When you use these settings . . .Calls ring like this . . . Program 1001 Item 6Program 1008 Item 4Transferred Trunk CallDirect Inward Line Intercom Call 0 0 Long ring followed by short pause2 short rings followed by a pause1 second on followed by 1 second off 1 0 1 second on followed by 1 second off1 second on followed by 1 second off1 second on followed by 1 second off 0 1 Continuous ringing Continuous ringing Continuous ringing 1 1 1 second on followed by 1 second offContinuous ringing Continuous ringing Features N-Z Single Line Telephones 468 FEATURES92000SWG08 Issue 1-0
Single Line Ring Options When you use these settings . . .Calls ring like this . . . Program 1001 Item 6Program 1008 Item 4Transferred Trunk CallDirect Inward Line Intercom Call 0 2 Long ring followed by short pauseShort ring followed by long pauseShort ring followed by long pause 1 2 1 second on followed by 1 second offShort ring followed by long pauseShort ring followed by long pause Programming (Cont’d) ➣ 1005 - Class of Service Assign a unique Class of Service for Dual OPX phones only when using Continued Dialing. ➣1008 - Basic Extension Port Setup (Part B), Item 4: Ring Cycle for Keysets This option works with Program 1001 Item 6 to determine ringing for single line telephones. Refer to the Single Line Ring Options chart above. Related Features Single line telephone users have access to the following features: Refer to the individual features for additional descriptive, programming and operational information. Operation Refer to the individual features listed in the Related Features chart above.Abbreviated Dialing Account Codes Alarm Automatic Route Selection Barge In Call Forwarding Call Forwarding with Follow Me Call Forwarding/DND Override Call Waiting/Camp On with Split Callback Central Office Calls, Answering Central Office Calls, Placing Conference Department CallingDepartment Step Calling Directed Call Pickup Do Not Disturb Door Box Flash Forced Trunk Disconnect Group Call Pickup Hold Intercom Handsfree Answerback/ Forced Intercom Ringing Last Number Redial Line Preference Meet Me Conference Meet Me Paging Meet Me Paging TransferMessage Waiting Night Service Off Hook Signaling Paging PBX Compatibility Pulse to Tone Conversion Ringdown Extension Save Number Dialed Selectable Display Messages Toll Restriction Transfer Trunk Queuing and Camp On Voice Mail Vo i c e O v e r Warning Tone for Long Conver- sation Features N-Z Single Line Telephones 92000SWG08 Issue 1-0FEATURES 469
Station Message Detail Recording Description 124i Available. 384i Available. -The RD/COST field and Call Costing is only available in Base or EXCPRU software prior to 4.02.-The RD/COST field and Call Costing is only available in system software prior to 3.07.10. - Expanded ACCOUNT column is expanded to 16 digits in Base or EXCPRU 4.02 or higher.-The ACCOUNT column is expanded to 16 digits in 3.07.10 or higher. - Year 2000 Compliance: 124i is unaffected by the Year 2000 date change as the system uses a 2-digit date code entry. Future releases will use a 4-digit date code entry.- Year 2000 Compliance: 384i is unaffected by the Year 2000 date change as prior to 3.07.25, a 2-digit date code entry is used. With 3.07.25 or higher, a 4-digit date code entry is used. Station Message Detail Recording (SMDR) provides a record of the system’s trunk calls. Typically, the record outputs to a customer-provided printer, terminal or SMDR data collection device. SMDR allows you to monitor the usage at each extension and trunk. This makes charge-back and traffic management easier. SMDR provides the following options: •Abandoned Call Reporting The SMDR report includes calls that rang into the system but were unanswered (i.e., abandoned). SMDR can include all abandoned calls or only those abandoned calls that rang longer than the specified duration. The Abandoned Call Report helps you keep track of lost business. •Blocked Call Reporting When Toll Restriction blocks a call, you can have SMDR print the blocked call information. Or, you can have SMDR exclude these types of calls. With Blocked Call Reporting, you can better customize Toll Restriction for the site’s application. •Call Costing For systems with Automatic Route Selection, the SMDR report can show costing information for long distance calls. Call costing does not apply to systems without ARS. Use costing when you need to set up call accounting. •Customized Date Format The SMDR header can show the report date in one of three formats: American, European or Japanese. Set the format for your preference. •Transferred Call Tracking SMDR shows each extension’s share of a transferred call. If an outside call is transferred among four ex- tensions, SMDR shows how long each of the callers stayed on the call. •Data Call Tracking Data Call Tracking can log the system’s internal data calls. Since SMDR normally logs external (trunk) data calls, Data Call Tracking lets you get a complete picture of data terminal activity. •Digit Counting With Digit Counting, SMDR can selectively keep track of toll calls. For example, if the digit count is nine, SMDR won’t include toll calls within the home area code. Digit Counting permits SMDR to in- clude only the types of calls you want to monitor. Features N-Z Station Message Detail Recording 470 FEATURES92000SWG08 Issue 1-0