Nitsuko 124i/384i Software Manual
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Programming (Cont’d) ➣ 0406 - COS Options, Item 4: Call Forwarding/DND Override In an extension’s Class of Service, enable (1) or disable (0) the ability to initiate Call Forwarding/DND Override. ➣1005 - Class of Service Assign a Class of Service (1-15) to an extension. ➣1006 - Programming Function Keys Assign a function key for Call Forwarding/Do Not Disturb Override (code 1022). Related Features Programmable Function Keys Function keys simplify Call Forwarding/DND Override operation. Operation To override an extension’s Call Forwarding or Do Not Disturb: 1. Call the forwarded or DND extension. 2. Press Override key (PGM 1006 or SC 851: 1022). Features B-D Call Forwarding/Do Not Disturb Override 92000SWG08 Issue 1-0FEATURES 131
Call Timer Description 124i Available. 384i Available. Call Timer lets a keyset user time their trunk calls on the telephone display. This helps users that must keep track of their time on the phone. For incoming trunk calls, the Call Timer begins as soon as the user answers the call. For outgoing trunk calls, the Call Timer starts about 10 seconds after the user dials the last digit. Conditions None Default Setting •Enabled. Programming ➣ 0406 - COS Options, Item 46: Call Timer In an extension’s Class of Service, enable (1) or disable (0) an extension’s ability to use the Call Timer. ➣1005 - Class of Service Assign a Class Of Service (1-15) to an extension. Related Features Alphanumeric Display Disabling the trunk name seize display (Program 0406:Item 37=0) also disables the Call Timer. Operation To time your trunk calls: 1. Place trunk call. The timer starts automatically. No Yes Stop In 1005, assign Class of Service to extensions. In 0406 Item 46, enter 0.In 0406 Item 46, enter 1.Should extension be able to use Call Timer? Start Features B-D Call Timer 132 FEATURES92000SWG08 Issue 1-0
Call Waiting / Camp On Description 124i Available. 384i Available. With Call Waiting, an extension user may call a busy extension and wait in line (Camp-On) without hanging up. When the user Camps-On, the system signals the busy extension with two beeps indicating the waiting call. The call goes through when the busy extension becomes free. Call Waiting helps busy extension users know when they have additional waiting calls. It also lets callers wait in line for a busy extension without being forgotten. Conditions None Default Setting •Enabled. Programming No YesIn 0405 Item 4, change the Call Waiting Tone timer.Is 10 seconds an adequate time between Call Waiting tones?NoYesThis key is also used for Callback and Trunk Queuing. In 1006, assign a Camp On key (code 1020).Should extension have one-button Camp On? No Yes Stop In 1005, assign Class of Service to extensions. In 0406 Item 24, enter 0.In 0406 Item 24, enter 1.Should extension be able Camp On to a busy extension? Start Features B-D Call Waiting / Camp On 92000SWG08 Issue 1-0FEATURES 133
Programming (Cont’d) ➣ 0405 - System Timers (Part A), Item 4: Call Waiting Tone Timer Use this option to set the interval between Call Waiting tones. This timer also sets the interval between Off Hook Signaling alerts. ➣0406 - COS Options (Part A), Item 24: Extension Camp On In an extension’s Class of Service, enable (1) or disable (0) an extension’s ability to Camp-On to a busy extension. ➣1005 - Class of Service Assign a Class Of Service (1-15) to an extension. ➣1006 - Programming Function Keys Assign a function key for Camp-On (code 1020). This key is also the Callback key. Related Features Callback If an extension user Camps-On and then hangs up, the system converts the Camp On to a Callback. Dual Line Appearance/Off Hook Signaling If an extension busy on a call has Off Hook Signaling, an incoming Intercom calls rings the idle second line appearance. Off Hook Signaling The Off Hook Signaling Enhancements give an extension the ability to block a caller from dialing 2 to Camp On. Programmable Function Keys Function keys simplify Call Waiting/Camp On operation. Tr a n s f e r An extension user may be able to Transfer a call to a busy extension. Trunk Queuing/Camp-On Trunk Queuing lets an extension user Camp-On to a trunk. Operation To Camp-On to a busy extension: 1. Call busy extension. You must hear busy tone. 2. Dial 2 or press Camp-On key (PGM 1006 or SC 851: 1020). 3. Do not hang up. To Camp-On to a trunk, see Trunk Queuing. To cancel a Camp-On request: 1. Hang up. 2. At keyset, press idle CALL key and Dial 870. OR At keyset, press Camp-On key (PGM 1006 or SC 851: 1020). OR At single line set, lift handset and dial 870. To Split (answer a waiting call) at a single line telephone: Listen for Camp On beep. 1. Hookflash and dial 894. To repeatedly split between the two calls. Features B-D Call Waiting / Camp On 134 FEATURES92000SWG08 Issue 1-0
Callback Description 124i Available. 384i Available. When an extension user calls a co-worker that doesn’t answer, they can leave a Callback request for a return call. The user does not have to repeatedly call the unanswered extension back, hoping to find it idle. The system processes Callback requests as follows: 1. Caller at extension A leaves a Callback at extension B. Caller can place or answer additional calls in the mean time. 2. When extension B becomes idle, the system rings extension A. This is the Callback ring. 3. Once caller A answers the Callback ring, the system rings (formerly busy) extension B. If caller A doesn’t answer the Callback ring, the system cancels the Callback. 4. As soon as caller B answers, the system sets up an Intercom call between A and B. Callback Automatic Answer determines how an extension user answers the Callback ring. When Callback Auto- matic Answer is enabled, a user answers the Callback ring when they lift the handset. When Callback Automatic Answer is disabled, the user must press the ringing line appearance to answer the Callback ring. Conditions (A.) An extension can leave only one Callback request at a time. Default Setting •Enabled. Programming Refer to the Programming Flowchart on the following page. ➣0401 - Tenant Group Options (Part A), Item 14: Callback Automatic Answer Enable (1) or disable (0) Callback Automatic Answer. ➣0405 - System Timers (Part A), Item 6: Callback Ring Duration Time Set the duration of the Callback ring (0-64800 seconds). ➣0405 - System Timers (Part A), Item 29: Callback/Trunk Queuing Cancel Time The system cancels Callback and Trunk Queuing requests after this interval (0-64800 seconds). ➣1006 - Programming Function Keys Assign a function key for Callback (code 1020). This key is also the Camp-On key. Features B-D Callback 92000SWG08 Issue 1-0FEATURES 135
Programming (Cont’d) NoYes No Yes StopThis is also the Camp On key. In 1006, assign a Callback key (code 1020).Should extension user have one-button access to Callback? In 0405 Item 29, enter the interval after which the system cancels Callback requests. In 0405 Item 6, set how long Callback rings an extension. In 0401 Item 14, enter 0.In 0401 Item 14, enter 1.Should users be able to just lift the handset to answer the Callback ring? Start Features B-D Callback 136 FEATURES92000SWG08 Issue 1-0
Related Features Call Waiting (Camp-On) If an extension user initiates a Callback but does not hang up, their extension Camps-On to the busy extension. Programmable Function Keys Function Keys simplify Callback operation. Operation To place a Callback: 1. Call unavailable (busy or unanswered) extension. 2. Dial 2 or press Callback key (PGM 1006 or SC 851: 1020). 3. Hang up. 4. Lift handset when busy extension calls you back. If the unavailable extension was unanswered (not busy), the Callback goes through after your co-worker uses their phone for the first time. If you have Callback Automatic Answer, you automatically place a call to the formerly busy ex- tension when you lift the handset. If you don’t have Callback Automatic Answer, you must press the ringing line appearance to place the call. To cancel a Callback: 1. At keyset, press idle CALL key and Dial 870. OR At keyset, press Camp-On key (PGM 1006 or SC 851: 1020). OR At single line set, lift handset and dial 870. To test Callback at your keyset: 1. Press idle CALL key. 2. Dial 899. 3. Press SPK to hang up. 4. When you hear two beeps, press SPK again. You hear synthesized Music on Hold. 5. Press SPK to hang up. Features B-D Callback 92000SWG08 Issue 1-0FEATURES 137
Caller ID Description 124i Available 384i Av a i l a b l e - Multiple Message Format requires system software 1.2N.- Multiple Message Format type codes 4 (number absence) and 8 (name absence) require system software 3.04. - There are 200 Caller ID bins available, numbered 000-199.- There are 1000 Caller ID bins available, numbered 000-999. - Automatically outdialing the Caller ID Block Code (*67) is available. Base 1.2R and earlier outdialed the non-standard code *6.- Automatically outdialing the Caller ID Block Code (*67) requires system software 3.06.02 or higher. - Prior to Base 2.13 and EXCPRU 2.18, the Caller ID display can be up to 10 digits. In Base 2.13 and EXCPRU 2.18 or higher, the display can be up to 12 digits (for non-ACD calls).- Prior to system software 3.06.09, the Caller ID display can be up to 10 digits. In 3.06.09 and higher, the display can be up to 12 digits (for non-ACD calls). Caller ID allows a display keyset to show an incoming caller’s telephone number (called the Directory Number or DN) and optional name. The Caller ID information is available as either a post-answer or pre-answer display. Normally, the system provides the Caller ID post-answer display. With the post-answer display, the user sees the incoming caller’s number/name after they answer the call. With the pre-answer display, the user can preview the caller’s number before picking up the ringing line. The pre-answer display is only available if the system has Automatic Handsfree for incoming line/loop keys disabled. Refer to the table on the following for the available Caller ID displays. Caller ID supports the telco’s Called Number Identification (CNI) and Called Number Delivery (CND) service, when available. These services provide the Caller ID information (i.e., messages) between the first and second ring burst of an incoming call. There are two types of Caller ID message formats currently available: Single Mes- sage Format and Multiple Message Format. With Single Message Format, the telco sends only the caller’s phone number (DN). The DN is either 7 or 10 digits long. In Multiple Message Format, the telco sends the DN and the caller’s name. The DN for this format is also 7 or 10 digits long, and the name provided consists of up to 15 AS- CII characters. In 384i system software prior to 3.06.09 and 124i, the telephone’s display can show up to 10 Caller ID digits. In 384i 3.06.09 and higher, the display can show up to 12 Caller ID digits (for non-ACD calls). Once installed and programmed, Caller ID is enabled for all types of trunk calls, including: •Ring Group calls •Calls transferred from another extension •Calls transferred from the VAU Module (via the VAU Automated Attendant) •Calls transferred from Voice Mail (screened or unscreened) •Direct Inward Lines (DILs) Caller ID temporarily stores 16 calls (total of abandoned and unanswered). New calls replace old calls when the buffer fills. Features B-D Caller ID 138 FEATURES92000SWG08 Issue 1-0
Description (Cont’d) Caller ID Displays Abbreviation Description Absence code Absence Reason Code P displays as PRIVATE Absence Reason Code O displays as OUT OF AREA CID-num CID-name Trunk nameCaller ID number (provided by telco) Caller ID name (provided by telco) Trunk name provided by phone system (Program 0903) NN:NN:NN HH:MM:SS YY:MM:DDSystem’s Caller Timer display System Time System Date Condition Row Pre-answer DisplayPost-Answer DisplayDisplay when Reviewing With Caller ID name and number1CID-num CID-num NN:NN:NN CID-num HH:MM:SS 2CID-name CID-name CID-name With Caller ID number Without Caller ID name With name absence code1Trunk name Trunk name NN:NN:NN CID-num 2CID-num CID-num HH:MM:SS YY:MM:DD Without Caller ID number With Caller ID name With number absence code1Trunk name Trunk name NN:NN:NN CID-name 2CID-name CID-name HH:MM:SS YY:MM:DD Without Caller ID number Without Caller ID name With number & name absence codes1Trunk name Trunk name NN:NN:NN Name Absence Code 2Name Absence Code Name Absence Code HH:MM:SS YY:MM:DD Without Caller ID number Without Caller ID name With number absence code1Trunk name Trunk name NN:NN:NN Number Absence Code 2Number Absence CodeNumber Absence Code HH:MM:SS YY:MM:DD Without Caller ID number Without Caller ID name With name absence code1Trunk name Trunk name NN:NN:NNName Absence Code 2Name Absence CodeName Absence Code HH:MM:SS YY:MM:DD Without Caller ID number Without Caller ID name Without any absence code1CID-num CID-num nn:nn:nn Trunk name 2Ringing NO CALLER INFO HH:MM:SS YY:MM:DD Without time and date With absence reason1- - Trunk name 2- - Absence code Without time and date Without absence reason1- - Trunk name 2- - NO CALLER INFO Features B-D Caller ID 92000SWG08 Issue 1-0FEATURES 139
Description (Cont’d) Outputting Caller ID Data The system includes the Caller ID data on the SMDR report. The report provides the incoming call’s DN in the DIALED NUMBER field. The CLASS field shows PIN (just like all other incoming calls). Caller ID data can also output to a PC or other type of computer through a DCI Module or 3-DCI Unit. This allows for off-line database lookups. In a customer service department, for example, the computer could search for a caller’s records and display their account status even before a customer service representative picked up the phone. Hardware Considerations In 384i, Caller ID requires Caller ID PCB P/N 92188, which is an eight-circuit daughter board that installs on an 8ATRU Loop Start Trunk PCB. In 124i, Caller ID requires Caller ID PCB P/N 92012, which is a four circuit daughter board that installs on a 4ATRU Loop Start Trunk PCB. In either case the PCB provides Caller ID only for the trunks on the ATRU PCB into which it is plugged. Conditions None Default Setting •Disabled. Features B-D Caller ID 140 FEATURES92000SWG08 Issue 1-0