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Nitsuko 124i/384i Software Manual

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    Page
    of 1195
    							Programming (Cont’d)
    ➣
    0406 - COS Options, Item 4: Call Forwarding/DND Override
    In an extension’s Class of Service, enable (1) or disable (0) the ability to initiate Call Forwarding/DND
    Override.
    ➣1005 - Class of Service
    Assign a Class of Service (1-15) to an extension.
    ➣1006 - Programming Function Keys
    Assign a function key for Call Forwarding/Do Not Disturb Override (code 1022). 
    Related Features
    Programmable Function Keys
    Function keys simplify Call Forwarding/DND Override operation.
    Operation
    To override an extension’s Call Forwarding or Do Not Disturb:
    1. Call the forwarded or DND extension.
    2. Press Override key (PGM 1006 or SC 851:  1022).
    Features B-D
    Call Forwarding/Do Not Disturb Override
    92000SWG08   Issue 1-0FEATURES   131 
    						
    							Call Timer
    Description
     124i Available. 384i Available.
    Call Timer lets a keyset user time their trunk calls on the telephone display.  This helps users that must keep
    track of their time on the phone.  For incoming trunk calls, the Call Timer begins as soon as the user answers the
    call.  For outgoing trunk calls, the Call Timer starts about 10 seconds after the user dials the last digit.
    Conditions
    None
    Default Setting
    •Enabled.
    Programming
    ➣
    0406 - COS Options, Item 46: Call Timer
    In an extension’s Class of Service, enable (1) or disable (0) an extension’s ability to use the Call Timer.
    ➣1005 - Class of Service
    Assign a Class Of Service (1-15) to an extension.
    Related Features
    Alphanumeric Display
    Disabling the trunk name seize display (Program 0406:Item 37=0) also disables the Call Timer.
    Operation
    To time your trunk calls:
    1. Place trunk call.
    The timer starts automatically.
    No Yes
    Stop
    In 1005, assign
    Class of Service to
    extensions.
    In 0406 Item 46,
    enter 0.In 0406 Item 46,
    enter 1.Should extension be
    able to use Call
    Timer?
    Start
    Features B-D
    Call Timer
    132   FEATURES92000SWG08   Issue 1-0 
    						
    							Call Waiting / Camp On
    Description
     124i Available. 384i Available.
    With Call Waiting, an extension user may call a busy extension and wait in line (Camp-On) without hanging up.
    When the user Camps-On, the system signals the busy extension with two beeps indicating the waiting call.  The
    call goes through when the busy extension becomes free.  Call Waiting helps busy extension users know when
    they have additional waiting calls.  It also lets callers wait in line for a busy extension without being forgotten.
    Conditions
    None
    Default Setting
    •Enabled.
    Programming
    No
    YesIn 0405 Item 4, change the
    Call Waiting Tone timer.Is 10 seconds an
    adequate time between
    Call Waiting tones?NoYesThis key is also used for Callback and
    Trunk Queuing.
    In 1006, assign a Camp On
    key (code 1020).Should extension
    have one-button
    Camp On? No Yes
    Stop
    In 1005, assign Class of
    Service to extensions.
    In 0406 Item 24,
    enter 0.In 0406 Item 24,
    enter 1.Should extension be able
    Camp On to a busy
    extension?
    Start
    Features B-D
    Call Waiting / Camp On
    92000SWG08   Issue 1-0FEATURES   133 
    						
    							Programming (Cont’d)
    ➣
    0405 - System Timers (Part A), Item 4: Call Waiting Tone Timer
    Use this option to set the interval between Call Waiting tones. This timer also sets the interval between
    Off Hook Signaling alerts.
    ➣0406 - COS Options (Part A), Item 24: Extension Camp On
    In an extension’s Class of Service, enable (1) or disable (0) an extension’s ability to Camp-On to a busy
    extension.
    ➣1005 - Class of Service
    Assign a Class Of Service (1-15) to an extension.
    ➣1006 - Programming Function Keys
    Assign a function key for Camp-On (code 1020). This key is also the Callback key.
    Related Features
    Callback
    If an extension user Camps-On and then hangs up, the system converts the Camp On to a Callback.
    Dual Line Appearance/Off Hook Signaling
    If an extension busy on a call has Off Hook Signaling, an incoming Intercom calls rings the idle second
    line appearance.
    Off Hook Signaling
    The Off Hook Signaling Enhancements give an extension the ability to block a caller from dialing 2 to
    Camp On.
    Programmable Function Keys
    Function keys simplify Call Waiting/Camp On operation.
    Tr a n s f e r
    An extension user may be able to Transfer a call to a busy extension.
    Trunk Queuing/Camp-On
    Trunk Queuing lets an extension user Camp-On to a trunk.
    Operation
    To Camp-On to a busy extension:
    1. Call busy extension.
    You must hear busy tone.
    2. Dial 2 or press Camp-On key (PGM 1006 or SC 851:  1020).
    3. Do not hang up.
    To Camp-On to a trunk, see Trunk Queuing.
    To cancel a Camp-On request:
    1. Hang up.
    2. At keyset, press idle CALL key and Dial 870.
    OR
    At keyset, press Camp-On key (PGM 1006 or SC 851:  1020).
    OR
    At single line set, lift handset and dial 870.
    To Split (answer a waiting call) at a single line telephone:
    Listen for Camp On beep.
    1. Hookflash and dial 894.
    To repeatedly split between the two calls.
    Features B-D
    Call Waiting / Camp On
    134   FEATURES92000SWG08   Issue 1-0 
    						
    							Callback
    Description
     124i Available. 384i Available.
    When an extension user calls a co-worker that doesn’t answer, they can leave a Callback request for a return call.
    The user does not have to repeatedly call the unanswered extension back, hoping to find it idle.
    The system processes Callback requests as follows:
    1. Caller at extension A leaves a Callback at extension B.
    Caller can place or answer additional calls in the mean time.
    2. When extension B becomes idle, the system rings extension A. This is the Callback ring.
    3. Once caller A answers the Callback ring, the system rings (formerly busy) extension B.
    If caller A doesn’t answer the Callback ring, the system cancels the Callback.
    4. As soon as caller B answers, the system sets up an Intercom call between A and B.
    Callback Automatic Answer determines how an extension user answers the Callback ring.  When Callback Auto-
    matic Answer is enabled, a user answers the Callback ring when they lift the handset.  When Callback Automatic
    Answer is disabled, the user must press the ringing line appearance to answer the Callback ring.
    Conditions
    (A.) An extension can leave only one Callback request at a time.
    Default Setting
    •Enabled.
    Programming
    Refer to the Programming Flowchart on the following page. 
    ➣0401 - Tenant Group Options (Part A), Item 14: Callback Automatic Answer
    Enable (1) or disable (0) Callback Automatic Answer.
    ➣0405 - System Timers (Part A), Item 6: Callback Ring Duration Time
    Set the duration of the Callback ring (0-64800 seconds).
    ➣0405 - System Timers (Part A), Item 29: Callback/Trunk Queuing Cancel Time
    The system cancels Callback and Trunk Queuing requests after this interval (0-64800 seconds).
    ➣1006 - Programming Function Keys
    Assign a function key for Callback (code 1020).  This key is also the Camp-On  key.
    Features B-D
    Callback
    92000SWG08   Issue 1-0FEATURES   135 
    						
    							Programming (Cont’d)
    NoYes No Yes
    StopThis is also the Camp On key.
    In 1006, assign a
    Callback key (code
    1020).Should extension user
    have one-button access
    to Callback?
    In 0405 Item 29, enter
    the interval after which
    the system cancels
    Callback requests.
    In 0405 Item 6, set
    how long Callback
    rings an extension.
    In 0401 Item 14,
    enter 0.In 0401 Item 14,
    enter 1.Should users be able
    to just lift the handset
    to answer the
    Callback ring?
    Start
    Features B-D
    Callback
    136   FEATURES92000SWG08   Issue 1-0 
    						
    							Related Features
    Call Waiting (Camp-On)
    If an extension user initiates a Callback but does not hang up, their extension Camps-On to the busy 
    extension.
    Programmable Function Keys
    Function Keys simplify Callback operation.
    Operation
    To place a Callback:
    1. Call unavailable (busy or unanswered) extension.
    2. Dial 2 or press Callback key (PGM 1006 or SC 851:  1020).
    3. Hang up.
    4. Lift handset when busy extension calls you back.
    If the unavailable extension was unanswered (not busy), the Callback goes through after your
    co-worker uses their phone for the first time.
    If you have Callback Automatic Answer, you automatically place a call to the formerly busy ex-
    tension when you lift the handset. If you don’t have Callback Automatic Answer, you must press the
    ringing line appearance to place the call.
    To cancel a Callback:
    1. At keyset, press idle CALL key and Dial 870.
    OR
    At keyset, press Camp-On key (PGM 1006 or SC 851:  1020).
    OR
    At single line set, lift handset and dial 870.
    To test Callback at your keyset:
    1. Press idle CALL key.
    2. Dial 899.
    3. Press SPK to hang up.
    4. When you hear two beeps, press SPK again.
    You hear synthesized Music on Hold.
    5. Press SPK to hang up.
    Features B-D
    Callback
    92000SWG08   Issue 1-0FEATURES   137 
    						
    							Caller ID
    Description
     124i Available 384i Av a i l a b l e
    - Multiple Message Format requires
    system software 1.2N.- Multiple Message Format type codes 4
    (number absence) and 8 (name
    absence) require system software 3.04.
    - There are 200 Caller ID bins
    available, numbered 000-199.- There are 1000 Caller ID bins
    available, numbered 000-999.
    - Automatically outdialing the Caller
    ID Block Code (*67) is available.
    Base 1.2R and earlier outdialed the
    non-standard code *6.- Automatically outdialing the Caller
    ID Block Code (*67) requires
    system software 3.06.02 or higher.
    - Prior to Base 2.13 and EXCPRU 2.18,
    the Caller ID display can be up to 10
    digits. In Base 2.13 and EXCPRU 2.18
    or higher, the display can be up to 12
    digits (for non-ACD calls).- Prior to system software 3.06.09, the
    Caller ID display can be up to 10
    digits. In 3.06.09 and higher, the
    display can be up to 12 digits (for
    non-ACD calls).
    Caller ID allows a display keyset to show an incoming caller’s telephone number (called the Directory Number
    or DN) and optional name. The Caller ID information is available as either a post-answer or pre-answer display.
    Normally, the system provides the Caller ID post-answer display. With the post-answer display, the user sees the
    incoming caller’s number/name after they answer the call. With the pre-answer display, the user can preview the
    caller’s number before picking up the ringing line. The pre-answer display is only available if the system has
    Automatic Handsfree for incoming line/loop keys disabled. Refer to the table on the following for the available
    Caller ID displays.
    Caller ID supports the telco’s Called Number Identification (CNI) and Called Number Delivery (CND) service,
    when available. These services provide the Caller ID information (i.e., messages) between the first and second
    ring burst of an incoming call. There are two types of Caller ID message formats currently available: Single Mes-
    sage Format and Multiple Message Format. With Single Message Format, the telco sends only the caller’s phone
    number (DN). The DN is either 7 or 10 digits long. In Multiple Message Format, the telco sends the DN and the
    caller’s name. The DN for this format is also 7 or 10 digits long, and the name provided consists of up to 15 AS-
    CII characters.
    In 384i system software prior to 3.06.09 and 124i, the telephone’s display can show up to 10 Caller ID digits. In
    384i 3.06.09 and higher, the display can show up to 12 Caller ID digits (for non-ACD calls).
    Once installed and programmed, Caller ID is enabled for all types of trunk calls, including:
    •Ring Group calls
    •Calls transferred from another extension
    •Calls transferred from the VAU Module (via the VAU Automated Attendant)
    •Calls transferred from Voice Mail (screened or unscreened)
    •Direct Inward Lines (DILs)
    Caller ID temporarily stores 16 calls (total of abandoned and unanswered). New calls replace old calls when the
    buffer fills.
    Features B-D
    Caller ID
    138   FEATURES92000SWG08   Issue 1-0 
    						
    							Description (Cont’d)
    Caller ID Displays
    Abbreviation Description
    Absence code Absence Reason Code P displays as  PRIVATE
    Absence Reason Code O displays as OUT OF AREA
    CID-num
    CID-name
    Trunk nameCaller ID number (provided by telco)
    Caller ID name (provided by telco)
    Trunk name provided by phone system (Program 0903)
    NN:NN:NN
    HH:MM:SS
    YY:MM:DDSystem’s Caller Timer display
    System Time
    System Date
    Condition Row Pre-answer 
    DisplayPost-Answer
    DisplayDisplay when
    Reviewing
    With Caller ID name and
    number1CID-num CID-num NN:NN:NN CID-num HH:MM:SS
    2CID-name CID-name CID-name
    With Caller ID number
    Without Caller ID name
    With name absence code1Trunk name Trunk name NN:NN:NN CID-num
    2CID-num CID-num HH:MM:SS
    YY:MM:DD
    Without Caller ID number
    With Caller ID name
    With number absence code1Trunk name Trunk name NN:NN:NN CID-name
    2CID-name CID-name HH:MM:SS
    YY:MM:DD
    Without Caller ID number
    Without Caller ID name
    With number & name
    absence codes1Trunk name Trunk name NN:NN:NN Name Absence Code
    2Name Absence
    Code Name Absence Code HH:MM:SS
    YY:MM:DD
    Without Caller ID number
    Without Caller ID name
    With number absence code1Trunk name Trunk name NN:NN:NN Number Absence Code
    2Number
    Absence CodeNumber Absence Code HH:MM:SS
    YY:MM:DD
    Without Caller ID number
    Without Caller ID name
    With name absence code1Trunk name Trunk name
    NN:NN:NNName Absence Code
    2Name Absence
    CodeName Absence Code HH:MM:SS
    YY:MM:DD
    Without Caller ID number
    Without Caller ID name
    Without any absence code1CID-num CID-num nn:nn:nn Trunk name
    2Ringing NO CALLER INFO HH:MM:SS
    YY:MM:DD
    Without time and date
    With absence reason1- - Trunk name
    2- - Absence code
    Without time and date
    Without absence reason1- - Trunk name
    2- - NO CALLER INFO
    Features B-D
    Caller ID
    92000SWG08   Issue 1-0FEATURES   139 
    						
    							Description (Cont’d)
    Outputting Caller ID Data
    The system includes the Caller ID data on the SMDR report. The report provides the incoming call’s DN in the
    DIALED NUMBER field. The CLASS field shows PIN (just like all other incoming calls).
    Caller ID data can also output to a PC or other type of computer through a DCI Module or 3-DCI Unit. This allows
    for off-line database lookups. In a customer service department, for example, the computer could search for a caller’s
    records and display their account status even before a customer service representative picked up the phone.
    Hardware Considerations
    In 384i, Caller ID requires Caller ID PCB P/N 92188, which is an eight-circuit daughter board that installs on an
    8ATRU Loop Start Trunk PCB. In 124i, Caller ID requires Caller ID PCB P/N 92012, which is a four circuit daughter
    board that installs on a 4ATRU Loop Start Trunk PCB. In either case the PCB provides Caller ID only for the trunks
    on the ATRU PCB into which it is plugged.
    Conditions
    None
    Default Setting
    •Disabled.
    Features B-D
    Caller ID
    140   FEATURES92000SWG08   Issue 1-0 
    						
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