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Nitsuko 124i/384i Software Manual

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    							Description (Cont’d)
    Automated Attendant (Operator Assistance)
    Automated Attendant automatically answers outside calls, plays a prerecorded greeting and then lets the outside
    callers directly dial system extensions, Department Calling Groups and Voice Mail. Automated Attendant pro-
    vides immediate answering and routing of outside calls without the need for an operator or dispatcher. Auto-
    mated Attendant provides:
    •Single Digit Dialing
    Single Digit Dialing allows Automated Attendant callers to dial extensions, Department Calling Groups
    and Voice Mail by pressing a single digit. For example, your Automated Attendant can greet calls with,
    Thank you for calling. To place an order, dial 1. To check on an existing order, dial 2. To speak with an
    operator, dial 0. You can set up single digit dialing for each VAU Message programmed to answer out-
    side calls via the Automated Attendant. This allows you to set up day/night/holiday greetings or unique
    greetings for each incoming trunk. (Keep in mind that if you assign destinations to digits 3 and 4, outside
    callers will not be able to dial system extensions.)
    •Simultaneous Call Answering
    With the Main VAU Module installed, the Automated Attendant can answer up to three calls simultaneously.
    Adding the Plug-in Expansion Board lets the Automated Attendant answer up to six calls simultaneously.
    •Flexible Routing
    The outside caller can directly dial any system extension, Department Calling Group or Voice Mail. If the
    caller dials a busy extension, Automated Attendant allows them to dial another extension or wait for the
    busy extension to become free. If the busy extension is a display keyset, the outside caller can optionally
    leave their number (up to 14 digits) on the called extension’s display for a return call. The VAU Module
    has integral DTMF receivers for detecting the digits that the callers dial. The Main VAU Module has
    three receivers; the Main Module with the Plug-in Expansion Board has six receivers. Automated Atten-
    dant does not require circuits on a CDTU PCB for DTMF reception.
    •Automatic Overflow
    Automatic Overflow can automatically redirect a call if it can’t go through. This can happen if all VAU
    Module ports are busy, if the called extension doesn’t answer, or if the caller misdials or waits too long to
    dial. (This would occur if the caller is using a dial pulse telephone.) When the call overflows, it rings a
    designated Ring Group or the Voice Mail system.
    •Programmable Automated Attendant Greetings
    You can record a different greeting for each trunk answered by the Automated Attendant. The greetings
    can be different in the day, at night or on holidays or weekends. You can also have a special greeting if
    the caller misdials. You record the greetings just the way you want. For example, Dial the three-digit ex-
    tension number you wish to reach, dial 500 for sales or dial 600 for Customer Service.  When assigning
    and recording Automated Attendant greetings, you can choose among the 16 VAU messages.
    Features N-Z
    Voice Announce Unit 
    92000SWG08   Issue 1-0FEATURES   561 
    						
    							Description (Cont’d)
    Voice Prompting Messages
    The VAU Module provides the system with Voice Prompting Messages. These Voice Prompting Messages tell the ex-
    tension user the status or progress of their call. For example, if a user calls extension 300 when it is busy, they hear,
    Station 300 is busy. For Callback, dial 2.  The following table shows the available Voice Prompting Messages.
    Voice Prompting Messages
    Message No. Message This message will play when . . .
    01 Oh A user dials 6 for the extension number or 8 for the
    time, or as part of a spoken code (e.g., 804). 
    02 Zero Not currently used 
    03 1 A user dials 3 for the date, 6 for the extension
    number, 8 for the time or as part of a spoken code
    (e.g., 114).  04 2
    05 3
    06 4
    07 5
    08 6
    09 7
    10 8
    11 9
    12 10 A user dials 3 for the date or 8 for the time. 
    13 11
    14 12
    Features N-Z
    Voice Announce Unit 
    562   FEATURES92000SWG08   Issue 1-0 
    						
    							Voice Prompting Messages
    Message No. Message This message will play when . . .
    15 13 A user dials 3 for the date.
    16 14
    17 15
    18 16
    19 17
    20 18
    21 19
    22 20
    23 30
    24 40
    25 50
    26 60
    27 70
    28 80
    29 90
    30 Hundred Not currently used.
    31 Thousand Not currently used.
    32 Sunday A user dials 3 for the date. 
    33 Monday
    34 Tuesday
    35 Wednesday
    36 Thursday
    37 Friday
    38 Saturday
    39 This is station A user dials 6 for the extension number. 
    40 The date is A user dials 3 for the date. 
    41 The time is A user dials 8 for the time. 
    42 AM A user dials 8 for the time. 
    43 PM A user dials 8 for the time. 
    44 Dial A command is spoken (e.g., dial 2). 
    45 Star Not currently used. 
    46 Pound
    47 Station A user dials 6 for the extension number. 
    48 Is busy, for callback dial A user is calling a busy extension. 
    Features N-Z
    Voice Announce Unit 
    92000SWG08   Issue 1-0FEATURES   563 
    						
    							Voice Prompting Messages
    Message No. Message This message will play when . . .
    49 All lines are busy, for callback
    dialA user dials 9 or 804 (+ trunk group) and all trunks
    are busy 
    50 Please do not disturb A user calls an extension that has enabled Do Not
    Disturb.
    51 Please hold on, all lines are
    busy, your call will be answered
    when a line becomes free ACD message - refer to the ACD Manual (P/N
    92000ACD**).
    52 Please hold on, your call is
    being reroutedCall Forwarding Off-Premise is rerouting your call
    53 The lowest cost line is busy,
    please wait for the next one ARS tries to reroute the user’s call and the least
    costly route is busy.
    54 The number you have dialed is
    not in service User dials a Service Code that Class of Service
    prevents. 
    55 You have a message  An extension user has a Message Waiting to which
    they have not responded.
    56 Your call cannot go through,
    please call the operatorToll Restriction has denied a call. 
    57 Your calls have been forwarded An extension user has forwarded their calls.
    58 Vacant number  An extension user has dialed an extension that does
    not exit. 
    59 Is unavailable An outside caller dials an extension through the
    Automated Attendant and the extension is busy. 
    60 Please dial a new station 
    61 Or dial 
    62 To wait 
    63 To leave your number
    64 Dial # to call you back at Not currently used. 
    65 Please enter your area code and
    telephone number An outside caller dials an extension through the
    Automated Attendant and the extension is busy. 
    66 Please enter your password  Not currently used.
    67 Please enter an account code A user tries to place a trunk call and Forced Account
    Codes are enabled.
    68 Please start recording  A user has dialed the code to record a VAU message
    or Personal Greeting 
    69 Recording finished A user is recording a VAU message or Personal
    Greeting and they have exceeded the maximum
    allowed recording length.
    70 Audio file is full There is no more space available in the VAU for
    storing messages.
    Features N-Z
    Voice Announce Unit 
    564   FEATURES92000SWG08   Issue 1-0 
    						
    							Voice Prompting Messages
    Message No. Message This message will play when . . .
    71 To listen dial A user is trying to record a VAU message or
    Personal Greeting and the recording already exists. 
    72 To erase dial
    73 To re-record dial
    74 To save dial Not currently used.
    75 To leave a message
    76 Just a moment  Not currently used.
    77 Hello
    78 Thank you
    79 Good-by
    900 Preamble
    If the system has trunks that are part of a 900 (caller paid) service, the VAU Module can automatically play a pre-
    recorded message when a user answers the call.  This prerecorded message should describe the 900 service fea-
    tures and cost. The 900 Preamble ensures that the caller is always aware that they have accessed a 900
    pay-per-call service. A system user cannot converse with the caller until the preamble message ends. If the
    caller hangs up before the message completes, they are not charged for the call. If the caller waits for the mes-
    sage to end, they can talk to a system user and call charging begins. The system will answer as many 900 calls as
    there are available VAU ports. If a 900 calls comes in when all VAU ports are busy, the call will not appear on an
    extension until a VAU port is available.
    You can also use the 900 Preamble message to set up an Auto-Answer with Greeting application. When a recep-
    tionist answers a call, the VAU can play a preamble message such as, Welcome to ABC Company. How can I
    help you? When the caller replies, the receptionist answers, One moment please, and quickly extends the call
    to the desired party. This ensures that all incoming calls are answered quickly, courteously and consistently.
    Features N-Z
    Voice Announce Unit 
    92000SWG08   Issue 1-0FEATURES   565 
    						
    							Description (Cont’d)
    Time, Date and Station Number Check
    If the system has a VAU Module installed, any keyset user can find out the time, date or the extension’s number
    while their phone is idle (on hook). The time and date check saves the user time since they don’t have to look for
    a clock or calendar. Hearing the extension number conveniently identifies non-display keysets. To find out the
    date, the user presses 3 (for Date). For their extension number, the user presses 6 (for Number). To listen to the
    time, the user presses 8 (for Time).
    (384i System Software Prior to 3.06.02 and 124i)
    To find out the date, the user presses 3 (for Date). For their extension number, the user presses 6 (for Number).
    To listen to the time, the user presses 8 (for Time).
    (384i System Software 3.06.02 and Higher)
    For find out their extension number, the user presses 6 (for Number). To listen to the time and date, the user
    presses 8 (for Time). (Note that pressing 3 activates Directory Dialing and no longer causes the VAU to
    play the date.)
    Conditions
    None
    Default Setting
    Disabled.
    Features N-Z
    Voice Announce Unit 
    566   FEATURES92000SWG08   Issue 1-0 
    						
    							Programming
    You must initialze the VAU Module
    when you install it for the first time.
    NoYes NoYes NoYes NoYes Expansion Main
    Go to the
    flowchart on the
    following page.
    In 2201, select Item 3 to
    initialize only Personal
    Greetings.
    In 2201, select Item 2 to
    initialize only VAU Messages.
    Do you want to initialze
    (erase) only Personal
    Greetings?
    Do you want to initialize
    (erase) only VAU Messages?
    Do you want to initialize
    (erase) all VAU Messages and
    Personal Greetings?In 2201, select Item 1 to
    initialize all VAU Messages
    and Personal Greetings.
    Is this a first time
    installation?
    After programming circuit
    type in 0005, enter Order
    No. 2.After programming circuit
    type in 0005, enter Order
    No. 1.Is the VAU a Main or
    Expansion Module?
    In 0005, enter circuit type 8 for the
    VAU Module. (Skip this action and
    the following decision in 124i.)
    Initial VAU Module Programming
    Start
    Features N-Z
    Voice Announce Unit 
    92000SWG08   Issue 1-0FEATURES   567 
    						
    							Programming (Cont’d)
    This sets the maximum length of
    Automated Attendant Greetings, the
    General Message and the 900
    Preamble.
    No
    In 2208, enter
    CLEAR.Yes NoYes No Yes
    Go to the
    flowchart on
    the following
    page.
    In 2208, set the
    password DISA callers
    must dial before
    recording VAU
    Messages.
    Should DISA callers be
    able to record VAU
    Messages?
    In 2202 Item 1, change
    the maximum allowed
    length of the VAU
    Message.Do you want VAU
    Messages to be longer
    than 16 seconds?
    In 1005, assign a
    Class of Service to
    an extension.
    In 0406 Item 96,
    enter 0.In 0406 Item 96,
    enter 1. The system uses VAU Messages
    for the General Message,
    Automated Attendant Greetings
    and the 900 Preamble.Should an extension be
    able to record VAU
    Messages?
    Programming VAU Messages
    Start
    Features N-Z
    Voice Announce Unit 
    568   FEATURES92000SWG08   Issue 1-0 
    						
    							Programming (Cont’d)
    In 1005, assign Class of
    Service to extensions. No No
    Yes Yes
    Go to the
    flowchart on
    the following
    page. Each Tenant Group can have a
    different General Message.
    In 2203, enter the number of the
    VAU Message you want to use
    for the General Message.
    In 0406 Item 98,
    enter 0.In 0406 Item 98,
    enter 1.Should an extension be
    allowed to record the
    General Message?
    In 0406 Item 97,
    enter 0.In 0406 Item 97,
    enter 1.Should an extension be
    allowed to listen to the
    General Message?
    Programming the General Message
    Start
    Features N-Z
    Voice Announce Unit 
    92000SWG08   Issue 1-0FEATURES   569 
    						
    							Programming (Cont’d)
    Programming Personal Greeting
    Start
    Should extension
    be allowed to use
    Personal Greeting?In 0406 Item 99,
    enter 1.In 0406 Item 99,
    enter 0.
    In 1005, assign Class of
    Service to extensions.
    YesNo
    Changing this option also affects Park and Page.
    Should a call to an extension
    with Personal Greeting
    options 2 and 6 enabled ring
    10 seconds before rerouting?In 0405 Item 1, change the
    Delayed Call Forwarding
    interval.
    If all VAU ports are busy,
    should DIL and DISA calls
    to an extension with
    Personal Greeting
    enabled reroute?In 2204, specify a VAU
    No Answer Destination
    Ring Group.
    Should the call wait
    20 seconds before
    rerouting?
    In 0405 Item 63, change
    the VAU No-Answer Time
    interval.Is 16 seconds the
    correct Personal
    Greeting maximum
    length?In 2202 Item 2, change the
    maximum allowed
    Personal Greeting length.
    For one-button access to the Call
    Forwarding Device code (*4), in
    1006 assign a Call Forwarding
    Device key (code 1081).Continued
    on next
    page.
    No
    Yes
    Yes
    Yes
    No This also affects
    Automated Attendant
    No
    Yes
    No
    Features N-Z
    Voice Announce Unit 
    570   FEATURES92000SWG08   Issue 1-0 
    						
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