Nitsuko 124i/384i Software Manual
Have a look at the manual Nitsuko 124i/384i Software Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 57 Nitsuko manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
Description (Cont’d) Automated Attendant (Operator Assistance) Automated Attendant automatically answers outside calls, plays a prerecorded greeting and then lets the outside callers directly dial system extensions, Department Calling Groups and Voice Mail. Automated Attendant pro- vides immediate answering and routing of outside calls without the need for an operator or dispatcher. Auto- mated Attendant provides: •Single Digit Dialing Single Digit Dialing allows Automated Attendant callers to dial extensions, Department Calling Groups and Voice Mail by pressing a single digit. For example, your Automated Attendant can greet calls with, Thank you for calling. To place an order, dial 1. To check on an existing order, dial 2. To speak with an operator, dial 0. You can set up single digit dialing for each VAU Message programmed to answer out- side calls via the Automated Attendant. This allows you to set up day/night/holiday greetings or unique greetings for each incoming trunk. (Keep in mind that if you assign destinations to digits 3 and 4, outside callers will not be able to dial system extensions.) •Simultaneous Call Answering With the Main VAU Module installed, the Automated Attendant can answer up to three calls simultaneously. Adding the Plug-in Expansion Board lets the Automated Attendant answer up to six calls simultaneously. •Flexible Routing The outside caller can directly dial any system extension, Department Calling Group or Voice Mail. If the caller dials a busy extension, Automated Attendant allows them to dial another extension or wait for the busy extension to become free. If the busy extension is a display keyset, the outside caller can optionally leave their number (up to 14 digits) on the called extension’s display for a return call. The VAU Module has integral DTMF receivers for detecting the digits that the callers dial. The Main VAU Module has three receivers; the Main Module with the Plug-in Expansion Board has six receivers. Automated Atten- dant does not require circuits on a CDTU PCB for DTMF reception. •Automatic Overflow Automatic Overflow can automatically redirect a call if it can’t go through. This can happen if all VAU Module ports are busy, if the called extension doesn’t answer, or if the caller misdials or waits too long to dial. (This would occur if the caller is using a dial pulse telephone.) When the call overflows, it rings a designated Ring Group or the Voice Mail system. •Programmable Automated Attendant Greetings You can record a different greeting for each trunk answered by the Automated Attendant. The greetings can be different in the day, at night or on holidays or weekends. You can also have a special greeting if the caller misdials. You record the greetings just the way you want. For example, Dial the three-digit ex- tension number you wish to reach, dial 500 for sales or dial 600 for Customer Service. When assigning and recording Automated Attendant greetings, you can choose among the 16 VAU messages. Features N-Z Voice Announce Unit 92000SWG08 Issue 1-0FEATURES 561
Description (Cont’d) Voice Prompting Messages The VAU Module provides the system with Voice Prompting Messages. These Voice Prompting Messages tell the ex- tension user the status or progress of their call. For example, if a user calls extension 300 when it is busy, they hear, Station 300 is busy. For Callback, dial 2. The following table shows the available Voice Prompting Messages. Voice Prompting Messages Message No. Message This message will play when . . . 01 Oh A user dials 6 for the extension number or 8 for the time, or as part of a spoken code (e.g., 804). 02 Zero Not currently used 03 1 A user dials 3 for the date, 6 for the extension number, 8 for the time or as part of a spoken code (e.g., 114). 04 2 05 3 06 4 07 5 08 6 09 7 10 8 11 9 12 10 A user dials 3 for the date or 8 for the time. 13 11 14 12 Features N-Z Voice Announce Unit 562 FEATURES92000SWG08 Issue 1-0
Voice Prompting Messages Message No. Message This message will play when . . . 15 13 A user dials 3 for the date. 16 14 17 15 18 16 19 17 20 18 21 19 22 20 23 30 24 40 25 50 26 60 27 70 28 80 29 90 30 Hundred Not currently used. 31 Thousand Not currently used. 32 Sunday A user dials 3 for the date. 33 Monday 34 Tuesday 35 Wednesday 36 Thursday 37 Friday 38 Saturday 39 This is station A user dials 6 for the extension number. 40 The date is A user dials 3 for the date. 41 The time is A user dials 8 for the time. 42 AM A user dials 8 for the time. 43 PM A user dials 8 for the time. 44 Dial A command is spoken (e.g., dial 2). 45 Star Not currently used. 46 Pound 47 Station A user dials 6 for the extension number. 48 Is busy, for callback dial A user is calling a busy extension. Features N-Z Voice Announce Unit 92000SWG08 Issue 1-0FEATURES 563
Voice Prompting Messages Message No. Message This message will play when . . . 49 All lines are busy, for callback dialA user dials 9 or 804 (+ trunk group) and all trunks are busy 50 Please do not disturb A user calls an extension that has enabled Do Not Disturb. 51 Please hold on, all lines are busy, your call will be answered when a line becomes free ACD message - refer to the ACD Manual (P/N 92000ACD**). 52 Please hold on, your call is being reroutedCall Forwarding Off-Premise is rerouting your call 53 The lowest cost line is busy, please wait for the next one ARS tries to reroute the user’s call and the least costly route is busy. 54 The number you have dialed is not in service User dials a Service Code that Class of Service prevents. 55 You have a message An extension user has a Message Waiting to which they have not responded. 56 Your call cannot go through, please call the operatorToll Restriction has denied a call. 57 Your calls have been forwarded An extension user has forwarded their calls. 58 Vacant number An extension user has dialed an extension that does not exit. 59 Is unavailable An outside caller dials an extension through the Automated Attendant and the extension is busy. 60 Please dial a new station 61 Or dial 62 To wait 63 To leave your number 64 Dial # to call you back at Not currently used. 65 Please enter your area code and telephone number An outside caller dials an extension through the Automated Attendant and the extension is busy. 66 Please enter your password Not currently used. 67 Please enter an account code A user tries to place a trunk call and Forced Account Codes are enabled. 68 Please start recording A user has dialed the code to record a VAU message or Personal Greeting 69 Recording finished A user is recording a VAU message or Personal Greeting and they have exceeded the maximum allowed recording length. 70 Audio file is full There is no more space available in the VAU for storing messages. Features N-Z Voice Announce Unit 564 FEATURES92000SWG08 Issue 1-0
Voice Prompting Messages Message No. Message This message will play when . . . 71 To listen dial A user is trying to record a VAU message or Personal Greeting and the recording already exists. 72 To erase dial 73 To re-record dial 74 To save dial Not currently used. 75 To leave a message 76 Just a moment Not currently used. 77 Hello 78 Thank you 79 Good-by 900 Preamble If the system has trunks that are part of a 900 (caller paid) service, the VAU Module can automatically play a pre- recorded message when a user answers the call. This prerecorded message should describe the 900 service fea- tures and cost. The 900 Preamble ensures that the caller is always aware that they have accessed a 900 pay-per-call service. A system user cannot converse with the caller until the preamble message ends. If the caller hangs up before the message completes, they are not charged for the call. If the caller waits for the mes- sage to end, they can talk to a system user and call charging begins. The system will answer as many 900 calls as there are available VAU ports. If a 900 calls comes in when all VAU ports are busy, the call will not appear on an extension until a VAU port is available. You can also use the 900 Preamble message to set up an Auto-Answer with Greeting application. When a recep- tionist answers a call, the VAU can play a preamble message such as, Welcome to ABC Company. How can I help you? When the caller replies, the receptionist answers, One moment please, and quickly extends the call to the desired party. This ensures that all incoming calls are answered quickly, courteously and consistently. Features N-Z Voice Announce Unit 92000SWG08 Issue 1-0FEATURES 565
Description (Cont’d) Time, Date and Station Number Check If the system has a VAU Module installed, any keyset user can find out the time, date or the extension’s number while their phone is idle (on hook). The time and date check saves the user time since they don’t have to look for a clock or calendar. Hearing the extension number conveniently identifies non-display keysets. To find out the date, the user presses 3 (for Date). For their extension number, the user presses 6 (for Number). To listen to the time, the user presses 8 (for Time). (384i System Software Prior to 3.06.02 and 124i) To find out the date, the user presses 3 (for Date). For their extension number, the user presses 6 (for Number). To listen to the time, the user presses 8 (for Time). (384i System Software 3.06.02 and Higher) For find out their extension number, the user presses 6 (for Number). To listen to the time and date, the user presses 8 (for Time). (Note that pressing 3 activates Directory Dialing and no longer causes the VAU to play the date.) Conditions None Default Setting Disabled. Features N-Z Voice Announce Unit 566 FEATURES92000SWG08 Issue 1-0
Programming You must initialze the VAU Module when you install it for the first time. NoYes NoYes NoYes NoYes Expansion Main Go to the flowchart on the following page. In 2201, select Item 3 to initialize only Personal Greetings. In 2201, select Item 2 to initialize only VAU Messages. Do you want to initialze (erase) only Personal Greetings? Do you want to initialize (erase) only VAU Messages? Do you want to initialize (erase) all VAU Messages and Personal Greetings?In 2201, select Item 1 to initialize all VAU Messages and Personal Greetings. Is this a first time installation? After programming circuit type in 0005, enter Order No. 2.After programming circuit type in 0005, enter Order No. 1.Is the VAU a Main or Expansion Module? In 0005, enter circuit type 8 for the VAU Module. (Skip this action and the following decision in 124i.) Initial VAU Module Programming Start Features N-Z Voice Announce Unit 92000SWG08 Issue 1-0FEATURES 567
Programming (Cont’d) This sets the maximum length of Automated Attendant Greetings, the General Message and the 900 Preamble. No In 2208, enter CLEAR.Yes NoYes No Yes Go to the flowchart on the following page. In 2208, set the password DISA callers must dial before recording VAU Messages. Should DISA callers be able to record VAU Messages? In 2202 Item 1, change the maximum allowed length of the VAU Message.Do you want VAU Messages to be longer than 16 seconds? In 1005, assign a Class of Service to an extension. In 0406 Item 96, enter 0.In 0406 Item 96, enter 1. The system uses VAU Messages for the General Message, Automated Attendant Greetings and the 900 Preamble.Should an extension be able to record VAU Messages? Programming VAU Messages Start Features N-Z Voice Announce Unit 568 FEATURES92000SWG08 Issue 1-0
Programming (Cont’d) In 1005, assign Class of Service to extensions. No No Yes Yes Go to the flowchart on the following page. Each Tenant Group can have a different General Message. In 2203, enter the number of the VAU Message you want to use for the General Message. In 0406 Item 98, enter 0.In 0406 Item 98, enter 1.Should an extension be allowed to record the General Message? In 0406 Item 97, enter 0.In 0406 Item 97, enter 1.Should an extension be allowed to listen to the General Message? Programming the General Message Start Features N-Z Voice Announce Unit 92000SWG08 Issue 1-0FEATURES 569
Programming (Cont’d) Programming Personal Greeting Start Should extension be allowed to use Personal Greeting?In 0406 Item 99, enter 1.In 0406 Item 99, enter 0. In 1005, assign Class of Service to extensions. YesNo Changing this option also affects Park and Page. Should a call to an extension with Personal Greeting options 2 and 6 enabled ring 10 seconds before rerouting?In 0405 Item 1, change the Delayed Call Forwarding interval. If all VAU ports are busy, should DIL and DISA calls to an extension with Personal Greeting enabled reroute?In 2204, specify a VAU No Answer Destination Ring Group. Should the call wait 20 seconds before rerouting? In 0405 Item 63, change the VAU No-Answer Time interval.Is 16 seconds the correct Personal Greeting maximum length?In 2202 Item 2, change the maximum allowed Personal Greeting length. For one-button access to the Call Forwarding Device code (*4), in 1006 assign a Call Forwarding Device key (code 1081).Continued on next page. No Yes Yes Yes No This also affects Automated Attendant No Yes No Features N-Z Voice Announce Unit 570 FEATURES92000SWG08 Issue 1-0