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Nitsuko 124i/384i Software Manual

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    							Class of Service Options (Part A), Program 0406
    Item Name This option... Is used with...Default
    384i 
    COS 1-14
    124i
     COS 1-9384i 
    COS 15
    124i 
    COS 10
    83 ISDN Calling Party
    SubaddressRefer to the PRI Manual (P/N 92000PRI**) or the BRI Manual (92000BRI**)
    84(384i prior to
    3.07.10 and 124i)
    Account Codes Enables/disables an extension’s
    ability to enter Account Codes Account Codes  0 (Disabled) 
    84(384i 3.07.10 or
    higher)
    Account CodesEnables/disables operator alert
    when an extension improperly
    enters an Account Code.Account Codes 0 (Disabled)
    85 Extension Name  Enables/disables an extension’s
    ability to program its name Name Storing 1 (Enabled) 
    86 Checking
    Selectable Ring
    To n e s  Enables/disables an extension’s
    ability to check the Selectable
    Ring TonesSelectable Ring
    To n e s 1 (Enabled) 
    87-90 Not used
    91 Operator Transfer
    After Hold CallbackNot used
    92 Directed Call
    PickupNot used
    93 E-Hold (2nd) Not used
    94 E-Hold Answer
    (2nd)Not used
    95 Transfer Callback
    Display Enables/disables the Transfer
    Callback display.  If enabled,
    second line of display shows
    recall source.Transfer 0 (Disabled)  1 (Enabled) 
    96 VAU Record  Enables/disables extension’s
    ability to record, erase and listen
    to VAU messages Voice Announce
    Unit0 (Disabled)  1 (Enabled) 
    97 General Message
    Listen Enables/disables extension’s
    ability to dial 4 or Service Code
    111 and listen to the General
    Message Voice Announce
    Unit 1 (Enabled)
    98 General Message
    Record Enables/disables extension’s
    ability to dial Service Code 112
    and record, listen to or erase the
    General MessageVoice Announce
    Unit 0 (Disabled)  1 (Enabled) 
    99 Personal Greeting  Enables/disables extension’s
    ability to dial Service Code *47
    to record, listen to or erase a
    Personal Greeting. This option
    also affects Park and Page.Voice Announce
    Unit 1 (Enabled) 
    (Disabled [0] in 384i prior to
    3.05)
    Features B-D
    Class of Service
    92000SWG08   Issue 1-0FEATURES   171 
    						
    							Class of Service Options (Part A), Program 0406
    Item Name This option... Is used with...Default
    384i 
    COS 1-14
    124i
     COS 1-9384i 
    COS 15
    124i 
    COS 10
    100 Voice Over Initiate Enables/disables an extension’s
    ability to initiate Voice Over Voice Over  0 (Disabled)  1 (Enabled) 
    101 Voice Over Receive Enables/disables an extension’s
    ability to receive Voice OverVoice Over  1 (Enabled) 0 (Disabled) 
    102-104 Not used
    105 Group Listen  Enables/disables an extension’s
    ability to use Group Listen Group Listen 0 (Disabled) 
    106 Not used
    107 Long Conversation
    Cutoff (Incoming)Not used
    108 Long Conversation
    Cutoff (Outgoing)Not used
    109 Hotel DND Set -
    Other PhoneRefer to the Hotel/Motel Guide (P/N 92000HMT**)
    110 Hotel Wake Up
    Call - Other Phone
    111 Hotel Set Call
    Restriction
    Between Rooms
    112 Hotel Set Toll
    Restriction of Other
    Rooms
    113 Hotel Check-in
    Operation
    114 Hotel Check-out
    Operation
    115 Hotel Clean Room
    Set - Own Phone
    116 Hotel Clean Room
    Set - Other Phone
    117 Hotel Room Status
    Printer Control
    118 Hotel DND Set -
    Own Phone
    119 Hotel Wake Up
    Call - Own Phone
    Features B-D
    Class of Service
    172   FEATURES92000SWG08   Issue 1-0 
    						
    							Class of Service Options (Part A), Program 0406
    Item Name This option... Is used with...Default
    384i 
    COS 1-14
    124i
     COS 1-9384i 
    COS 15
    124i 
    COS 10
    120 Forced Trunk
    Disconnect Enables/disables an extension’s
    ability to use Forced Trunk
    Disconnect Forced Trunk
    Disconnect 0 (Disabled)  1 (Enabled)
    121,122 Not used
    123 Caller ID Display Enables/disables the Caller ID
    display at an extensionCaller ID 1 (Enabled)
    124 Edit Caller ID Enables/disables an extension’s
    ability to edit the stored Caller
    ID informationCaller ID 1 (Enabled)
    125 Automatic
    Handsfree IncomingEnables/disables Automatic
    Handsfree for incoming calls on
    line/loop keysHandsfree and
    Monitor(384i) 1
    (Enabled)
    (124i) 0
    (Disabled)(384i) 0 
    (Disabled)
    (124i) 0
    (Disabled)
    126 Universal Answer Enables/disables  an  extension’s
    ability to dial the Universal
    Answer code (#0)Universal
    Answer0 (Disabled)
    127 Not used
    128 Call Forwarding
    Off-PremiseEnables/disables an extension’s
    ability to set up Call Forwarding
    Off-Premise for their phoneCall Forwarding,
    Off-Premise0 (Disabled)
    Features B-D
    Class of Service
    92000SWG08   Issue 1-0FEATURES   173 
    						
    							Class of Service Options (Part B), Program 0419
    Item Name This option... Is used with...Default
    384i COS 1-14
    124i COS 1-9
    384i COS 15
    124i COS 10
    1(384i 3.05.10 or
    higher)
    Manual Tandem
    TrunkingAllows an extension user to set
    up a tandem call by pressing
    their CONF (TRF) key.Tandem Trunking
    (Unsupervised
    Conference)0 (Disabled)
    2(384i 3.05.10 or
    higher)
    Tandem Trunking
    on Hang upAllows an extension user to set
    up a tandem call automatically
    when they hang up.Tandem Trunking
    (Unsupervised
    Conference)0 (Disabled)
    3(384i 3.05 or
    higher)
    VA U  R e m i n d e r
    MessagesEnables/disables the Call
    Forwarding, Message Waiting
    and Voice Mail reminder
    messages.Voice Announce
    Unit0 (Disabled)
    4 ACD Queue Status
    DisplayEnables/disables the Queue
    Status Display for the ACD
    Group Supervisor’s COS.
    Refer to the ACD Manual (P/N
    92000ACD**) for additional
    information.ACD Queue
    Status Display0 (Disabled)
    5 Not used
    6(384i 3.06.06 or
    higher)
    Enhanced Dial
    BufferingUse this option to enable (1) or
    disable (0) Enhanced Dial
    Buffering. If disabled, the
    system uses the standard dial
    buffering.Park 0 (standard dial buffering
    enabled)
    7 Not used
    8(384i 3.07.10 or
    higher)
    Display 911 Dialed
    Station Name and
    NumberEnable (1) or disable (0) an
    extension’s ability to display the
    name and number of the
    extension that activated E911
    service. (If disabled, option 9
    below is also disabled.)E911
    Compatibility0 (Disabled)
    9(384i 3.07.10 or
    higher)
    E911 Alarm RingEnable (1) or disable (0) an
    extension’ s ability  to play the
    E911 alarm ring. (This can only
    occur if option 8 above is also
    enabled.)E911
    Compatibility0 (Disabled)
    10(384i 3.07.10 or
    higher)
    Clear E911 Alarm
    RingIf enabled (1), an extension user
    can dial 886 to turn off the E911
    alarm ring. If disabled, an
    extension user cannot dial 886.E911
    Compatibility0 (Disabled)
    Features B-D
    Class of Service
    174   FEATURES92000SWG08   Issue 1-0 
    						
    							Class of Service Options (Part B), Program 0419
    Item Name This option... Is used with...Default
    384i COS 1-14
    124i COS 1-9
    384i COS 15
    124i COS 10
    11(384i 3.07.12 or
    higher)
    TAPI Auto Idle
    Mode (Driver ID)Enter 0 for this option if you are
    installing the Nitsuko TAPI
    Service Provider 1.02.01 driver.
    Enter 1 for this option if you are
    installing the Nitsuko 384i
    Proprietary Mode Telephony
    SPV 1.00.01 (or higher) driver.TAPI
    Compatibility0 (Nitsuko TAPI Service
    Provider 1.02.01 )
    12(384i 3.07.24 or
    higher)
    DID Off Hook
    RingingEnable (1) or disable (0) an
    extension’s Off Hook Signaling
    for incoming DID calls.Off Hook
    Signaling0 (DID Off Hook Ringing
    disabled)
    13(384i 3.07.24 or
    higher)
    Block Manual Off
    Hook SignalingEnable (1) or disable (0) an
    extension’s ability to block off
    hook signals manually sent from
    a co-worker.Off Hook
    Signaling0 (Block Manual Off Hook
    Signaling disabled)
    14(384i 3.07.24 or
    higher)
    Block Camp OnEnable (1) or disable (0) an
    extension’s ability to block
    callers from dialing 2 to Camp
    On.Off Hook
    Signaling0 (Block Camp On disabled)
    15(384i 3.07.24 or
    higher)
    DID Call WaitingEnable (1) or disable (0) DID
    Call Waiting for an extension.Off Hook
    Signaling0 (DID Call Waiting disabled)
    16-18 Not used
    19(384i 3.07.31 or
    higher)
    Allow COS to be
    ChangedEnable (1) or disable (0) the
    ability of an extension’s COS to
    be changed via Service Code
    177.Class of Service 0 (Extension’s COS cannot
    be changed)
    16-64 Not used
    Features B-D
    Class of Service
    92000SWG08   Issue 1-0FEATURES   175 
    						
    							Related Features
    Night Service
    An extension can have a different Class of Service for each Night Service mode: Day, Night, Midnight or Rest.
    Operation
    To change an extension’s Class of Service (via Service Code 177):
    1. Press idle CALL key.
    2. Dial 177.
    You see: Enter Password-
    3. Dial password and press HOLD.
    Use the Time and Date and MOH password (normally 0000). You see: Enter Station#.
    You’ll hear error tone and have to start over if you dial an incorrect code.
    4. Dial the extension number you want to change.
    Yo u  s e e :  D AY: n n
    Press HOLD to leave the current value unchanged.
    The extension you dial may be set to block your attempt to change their Class of Service.
    5. Enter the Day Mode Class of Service for the extension you selected in step 4 and press HOLD.
    You see: NIGHT:nn
    Press HOLD to leave the current value unchanged.
    6. Enter the Night Mode Class of Service for the extension you selected in step 4 and press HOLD.
    You see: MIDNIGHT:nn
    Press HOLD to leave the current value unchanged.
    7. Enter the Midnight Mode Class of Service for the extension you selected in step 4 and press HOLD.
    You see: REST:nn
    Press HOLD to leave the current value unchanged.
    8. Enter the Rest Mode Class of Service for the extension you selected in step 4 and press HOLD.
    You see: Enter Station#
    9. Go to step 4 and enter another extension number.
    OR
    Press SPK to hang up.
    Features B-D
    Class of Service
    176   FEATURES92000SWG08   Issue 1-0 
    						
    							Computer Telephony Integration (CTI) Applications
    Description
     124i Available. 384i Available.
    Computer Telephony Integration (CTI) applications automate your office with TAPI compatibility and external
    PC control. CTI puts your telephone system on the cutting edge of modern office productivity with:
    Personal Computer Interface (PCI)
    Use a DCI Module installed in your Super Display or 32-Button Display keyset as a Personal Computer Inter-
    face. Installing Nitsuko’s TAPI software driver (P/N 94000) and TAPI compatible software in your personal
    computer will allow your PC to operate your telephone. Nitsuko’s TAPI software driver provides all TAPI Ba-
    sic Services and a host of TAPI Supplemental Services. See TAPI Compatibility for more.
    Note: You can obtain TAPI Driver P/N 94000 separately or as part of the TAPI Kit (P/N 92966B). The
    TAPI Kit consists of the TAPI Driver in addition to DCI Module P/N 92266B.
    Telemarketing Dial
    Telemarketing Dial is PC-based dialing that enables your staff to canvas prospects quickly and efficiently.
    Use third-party database software installed on your PC as auto-dialer which can automatically look up
    your clients and dial their numbers. See Data Communications Interface (DCI) for more on setting up
    this feature.
    Database Lookup
    Provided through Caller ID and TAPI Compatible third-party software (such as Symantec’s ACT!), Data-
    base Lookup displays your caller’s account information before their call is even answered. Go to Data
    Communications Interface (DCI) for the details on programming the system to enable this feature.
    Open Architecture Interface (OAI)
    OAI allows unique PC-based system functions via third-party development. 
    Conditions
    None
    Default Setting
    None
    Programming
    Refer to the Data Communications Interface (DCI) feature for programming specifics.
    Related Features
    Data Communications Interface (DCI)
    Turn to this feature for more on connecting and programming DCI Modules and 3-DCI Units.
    TAPI Compatibility
    See this feature for the details on the TAPI services provided by the system and Nitsuko’s TAPI driver.
    Operation
    None
    Features B-D
    Computer Telephony Integration (CTI) Applications
    92000SWG08   Issue 1-0FEATURES   177 
    						
    							Conference
    Description
     124i The system allows either 8 four-
    party conferences or 4 eight-party
    conferences. 384i Each DTU-A/C allows either 4
    four-party conferences or 2 eight-
    party conferences per PCB.
    - Split (From Conference) is not
    available.- Split (From Conference) requires
    system software 3.07.24 or higher.
    - Adding a parked call to a Conference
    requires Base 4.02, EXCPRU 4.02 or
    higher.- Adding a parked call to a Conference
    requires system software 3.07.24 or
    higher.
    - The Conference initiator cannot
    place conferenced trunks on Hold.- System software 3.07.24 or higher
    allows the initiator to place
    conferenced trunks on Hold.
    - The Trunk Answer Code (867)
    requires Base 4.02, EXCPRU 4.02 or
    higher.- The Trunk Answer Code (867)
    requires system software 3.07.24 or
    higher.
    Conference lets an extension user add additional inside and outside callers to their conversation. With Confer-
    ence, a user may set up a multiple-party telephone meeting without leaving the office. The system allows either
    four or eight parties maximum per conference. No more than two parties in Conference can be outside callers.
    Split (From Conference)
    Split allows a user to alternate (i.e., switch) between their callers in Conference. This will allow a dispatcher, for
    example, to control a telephone meeting between themselves, a customer and a service technician. The dis-
    patcher can meet together with all parties, privately set up a service strategy with the technician and then meet
    again to set the schedule. 
    Split cycles through the Conference in the same order in which the Conference was initially set up. If a user
    places an outside call, conferences extension 302 followed by extension 303, Split will cycle from the trunk, to
    302 and finally to 303. The Split cycle then repeats.
    Conditions
    (384i Only) Conference requires either a DTU-A or DTU-C PCB (eight PCBs maximum per system).
    Default Setting
    •Enabled.
    Features B-D
    Conference
    178   FEATURES92000SWG08   Issue 1-0 
    						
    							Programming
    — For Your Notes —
    Features B-D
    Conference
    92000SWG08   Issue 1-0FEATURES   179 
    						
    							Start
    (Skip this decision
    for 124i)
    Should the system have
    Conference capability?In 0308, assign the blocks
    on the CDTU PCB for
    Conference (entry 0).In 0308, assign the
    blocks on the CDTU
    PCB for entry 1.
    Should each CDTU
    PCB allow four 4-
    party conferences or
    two 8-party
    conferences?
    In 0302:2, enter 0.In 0302:2, enter 1.
    YesNo
    Four
    4-partyTwo
    8-party
    Should an extension
    be allowed to initiate
    a Conference?In 0406:16, enter 1.In 0406:16, enter 0.
    In 1005, assign
    Class of Service
    to extensions.
    Should CONF (TRF)
    key be for Conference
    or Transfer?In 0402:6, enter 0. Also
    see the Transfer feature
    and Program 0402:2.TransferIn 0402:6, enter 1.Conference
    In 1006, assign a function
    key as a Conference key
    (code 1016).
    Is the default Split
    (from Conference)
    code (*7)
    acceptable?In 0511:98, change
    the code to meet the
    sites requirements.
    Stop
    YesNo
    No
    Stop
    Is the default Trunk
    Answer Code (867)
    acceptable?In 0514:65, change
    the code to meet the
    sites requirements.
    Yes
    No
    Yes
    Features B-D
    Conference
    180   FEATURES92000SWG08   Issue 1-0 
    						
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