Nitsuko 124i/384i Software Manual
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Class of Service Options (Part A), Program 0406 Item Name This option... Is used with...Default 384i COS 1-14 124i COS 1-9384i COS 15 124i COS 10 83 ISDN Calling Party SubaddressRefer to the PRI Manual (P/N 92000PRI**) or the BRI Manual (92000BRI**) 84(384i prior to 3.07.10 and 124i) Account Codes Enables/disables an extension’s ability to enter Account Codes Account Codes 0 (Disabled) 84(384i 3.07.10 or higher) Account CodesEnables/disables operator alert when an extension improperly enters an Account Code.Account Codes 0 (Disabled) 85 Extension Name Enables/disables an extension’s ability to program its name Name Storing 1 (Enabled) 86 Checking Selectable Ring To n e s Enables/disables an extension’s ability to check the Selectable Ring TonesSelectable Ring To n e s 1 (Enabled) 87-90 Not used 91 Operator Transfer After Hold CallbackNot used 92 Directed Call PickupNot used 93 E-Hold (2nd) Not used 94 E-Hold Answer (2nd)Not used 95 Transfer Callback Display Enables/disables the Transfer Callback display. If enabled, second line of display shows recall source.Transfer 0 (Disabled) 1 (Enabled) 96 VAU Record Enables/disables extension’s ability to record, erase and listen to VAU messages Voice Announce Unit0 (Disabled) 1 (Enabled) 97 General Message Listen Enables/disables extension’s ability to dial 4 or Service Code 111 and listen to the General Message Voice Announce Unit 1 (Enabled) 98 General Message Record Enables/disables extension’s ability to dial Service Code 112 and record, listen to or erase the General MessageVoice Announce Unit 0 (Disabled) 1 (Enabled) 99 Personal Greeting Enables/disables extension’s ability to dial Service Code *47 to record, listen to or erase a Personal Greeting. This option also affects Park and Page.Voice Announce Unit 1 (Enabled) (Disabled [0] in 384i prior to 3.05) Features B-D Class of Service 92000SWG08 Issue 1-0FEATURES 171
Class of Service Options (Part A), Program 0406 Item Name This option... Is used with...Default 384i COS 1-14 124i COS 1-9384i COS 15 124i COS 10 100 Voice Over Initiate Enables/disables an extension’s ability to initiate Voice Over Voice Over 0 (Disabled) 1 (Enabled) 101 Voice Over Receive Enables/disables an extension’s ability to receive Voice OverVoice Over 1 (Enabled) 0 (Disabled) 102-104 Not used 105 Group Listen Enables/disables an extension’s ability to use Group Listen Group Listen 0 (Disabled) 106 Not used 107 Long Conversation Cutoff (Incoming)Not used 108 Long Conversation Cutoff (Outgoing)Not used 109 Hotel DND Set - Other PhoneRefer to the Hotel/Motel Guide (P/N 92000HMT**) 110 Hotel Wake Up Call - Other Phone 111 Hotel Set Call Restriction Between Rooms 112 Hotel Set Toll Restriction of Other Rooms 113 Hotel Check-in Operation 114 Hotel Check-out Operation 115 Hotel Clean Room Set - Own Phone 116 Hotel Clean Room Set - Other Phone 117 Hotel Room Status Printer Control 118 Hotel DND Set - Own Phone 119 Hotel Wake Up Call - Own Phone Features B-D Class of Service 172 FEATURES92000SWG08 Issue 1-0
Class of Service Options (Part A), Program 0406 Item Name This option... Is used with...Default 384i COS 1-14 124i COS 1-9384i COS 15 124i COS 10 120 Forced Trunk Disconnect Enables/disables an extension’s ability to use Forced Trunk Disconnect Forced Trunk Disconnect 0 (Disabled) 1 (Enabled) 121,122 Not used 123 Caller ID Display Enables/disables the Caller ID display at an extensionCaller ID 1 (Enabled) 124 Edit Caller ID Enables/disables an extension’s ability to edit the stored Caller ID informationCaller ID 1 (Enabled) 125 Automatic Handsfree IncomingEnables/disables Automatic Handsfree for incoming calls on line/loop keysHandsfree and Monitor(384i) 1 (Enabled) (124i) 0 (Disabled)(384i) 0 (Disabled) (124i) 0 (Disabled) 126 Universal Answer Enables/disables an extension’s ability to dial the Universal Answer code (#0)Universal Answer0 (Disabled) 127 Not used 128 Call Forwarding Off-PremiseEnables/disables an extension’s ability to set up Call Forwarding Off-Premise for their phoneCall Forwarding, Off-Premise0 (Disabled) Features B-D Class of Service 92000SWG08 Issue 1-0FEATURES 173
Class of Service Options (Part B), Program 0419 Item Name This option... Is used with...Default 384i COS 1-14 124i COS 1-9 384i COS 15 124i COS 10 1(384i 3.05.10 or higher) Manual Tandem TrunkingAllows an extension user to set up a tandem call by pressing their CONF (TRF) key.Tandem Trunking (Unsupervised Conference)0 (Disabled) 2(384i 3.05.10 or higher) Tandem Trunking on Hang upAllows an extension user to set up a tandem call automatically when they hang up.Tandem Trunking (Unsupervised Conference)0 (Disabled) 3(384i 3.05 or higher) VA U R e m i n d e r MessagesEnables/disables the Call Forwarding, Message Waiting and Voice Mail reminder messages.Voice Announce Unit0 (Disabled) 4 ACD Queue Status DisplayEnables/disables the Queue Status Display for the ACD Group Supervisor’s COS. Refer to the ACD Manual (P/N 92000ACD**) for additional information.ACD Queue Status Display0 (Disabled) 5 Not used 6(384i 3.06.06 or higher) Enhanced Dial BufferingUse this option to enable (1) or disable (0) Enhanced Dial Buffering. If disabled, the system uses the standard dial buffering.Park 0 (standard dial buffering enabled) 7 Not used 8(384i 3.07.10 or higher) Display 911 Dialed Station Name and NumberEnable (1) or disable (0) an extension’s ability to display the name and number of the extension that activated E911 service. (If disabled, option 9 below is also disabled.)E911 Compatibility0 (Disabled) 9(384i 3.07.10 or higher) E911 Alarm RingEnable (1) or disable (0) an extension’ s ability to play the E911 alarm ring. (This can only occur if option 8 above is also enabled.)E911 Compatibility0 (Disabled) 10(384i 3.07.10 or higher) Clear E911 Alarm RingIf enabled (1), an extension user can dial 886 to turn off the E911 alarm ring. If disabled, an extension user cannot dial 886.E911 Compatibility0 (Disabled) Features B-D Class of Service 174 FEATURES92000SWG08 Issue 1-0
Class of Service Options (Part B), Program 0419 Item Name This option... Is used with...Default 384i COS 1-14 124i COS 1-9 384i COS 15 124i COS 10 11(384i 3.07.12 or higher) TAPI Auto Idle Mode (Driver ID)Enter 0 for this option if you are installing the Nitsuko TAPI Service Provider 1.02.01 driver. Enter 1 for this option if you are installing the Nitsuko 384i Proprietary Mode Telephony SPV 1.00.01 (or higher) driver.TAPI Compatibility0 (Nitsuko TAPI Service Provider 1.02.01 ) 12(384i 3.07.24 or higher) DID Off Hook RingingEnable (1) or disable (0) an extension’s Off Hook Signaling for incoming DID calls.Off Hook Signaling0 (DID Off Hook Ringing disabled) 13(384i 3.07.24 or higher) Block Manual Off Hook SignalingEnable (1) or disable (0) an extension’s ability to block off hook signals manually sent from a co-worker.Off Hook Signaling0 (Block Manual Off Hook Signaling disabled) 14(384i 3.07.24 or higher) Block Camp OnEnable (1) or disable (0) an extension’s ability to block callers from dialing 2 to Camp On.Off Hook Signaling0 (Block Camp On disabled) 15(384i 3.07.24 or higher) DID Call WaitingEnable (1) or disable (0) DID Call Waiting for an extension.Off Hook Signaling0 (DID Call Waiting disabled) 16-18 Not used 19(384i 3.07.31 or higher) Allow COS to be ChangedEnable (1) or disable (0) the ability of an extension’s COS to be changed via Service Code 177.Class of Service 0 (Extension’s COS cannot be changed) 16-64 Not used Features B-D Class of Service 92000SWG08 Issue 1-0FEATURES 175
Related Features Night Service An extension can have a different Class of Service for each Night Service mode: Day, Night, Midnight or Rest. Operation To change an extension’s Class of Service (via Service Code 177): 1. Press idle CALL key. 2. Dial 177. You see: Enter Password- 3. Dial password and press HOLD. Use the Time and Date and MOH password (normally 0000). You see: Enter Station#. You’ll hear error tone and have to start over if you dial an incorrect code. 4. Dial the extension number you want to change. Yo u s e e : D AY: n n Press HOLD to leave the current value unchanged. The extension you dial may be set to block your attempt to change their Class of Service. 5. Enter the Day Mode Class of Service for the extension you selected in step 4 and press HOLD. You see: NIGHT:nn Press HOLD to leave the current value unchanged. 6. Enter the Night Mode Class of Service for the extension you selected in step 4 and press HOLD. You see: MIDNIGHT:nn Press HOLD to leave the current value unchanged. 7. Enter the Midnight Mode Class of Service for the extension you selected in step 4 and press HOLD. You see: REST:nn Press HOLD to leave the current value unchanged. 8. Enter the Rest Mode Class of Service for the extension you selected in step 4 and press HOLD. You see: Enter Station# 9. Go to step 4 and enter another extension number. OR Press SPK to hang up. Features B-D Class of Service 176 FEATURES92000SWG08 Issue 1-0
Computer Telephony Integration (CTI) Applications Description 124i Available. 384i Available. Computer Telephony Integration (CTI) applications automate your office with TAPI compatibility and external PC control. CTI puts your telephone system on the cutting edge of modern office productivity with: Personal Computer Interface (PCI) Use a DCI Module installed in your Super Display or 32-Button Display keyset as a Personal Computer Inter- face. Installing Nitsuko’s TAPI software driver (P/N 94000) and TAPI compatible software in your personal computer will allow your PC to operate your telephone. Nitsuko’s TAPI software driver provides all TAPI Ba- sic Services and a host of TAPI Supplemental Services. See TAPI Compatibility for more. Note: You can obtain TAPI Driver P/N 94000 separately or as part of the TAPI Kit (P/N 92966B). The TAPI Kit consists of the TAPI Driver in addition to DCI Module P/N 92266B. Telemarketing Dial Telemarketing Dial is PC-based dialing that enables your staff to canvas prospects quickly and efficiently. Use third-party database software installed on your PC as auto-dialer which can automatically look up your clients and dial their numbers. See Data Communications Interface (DCI) for more on setting up this feature. Database Lookup Provided through Caller ID and TAPI Compatible third-party software (such as Symantec’s ACT!), Data- base Lookup displays your caller’s account information before their call is even answered. Go to Data Communications Interface (DCI) for the details on programming the system to enable this feature. Open Architecture Interface (OAI) OAI allows unique PC-based system functions via third-party development. Conditions None Default Setting None Programming Refer to the Data Communications Interface (DCI) feature for programming specifics. Related Features Data Communications Interface (DCI) Turn to this feature for more on connecting and programming DCI Modules and 3-DCI Units. TAPI Compatibility See this feature for the details on the TAPI services provided by the system and Nitsuko’s TAPI driver. Operation None Features B-D Computer Telephony Integration (CTI) Applications 92000SWG08 Issue 1-0FEATURES 177
Conference Description 124i The system allows either 8 four- party conferences or 4 eight-party conferences. 384i Each DTU-A/C allows either 4 four-party conferences or 2 eight- party conferences per PCB. - Split (From Conference) is not available.- Split (From Conference) requires system software 3.07.24 or higher. - Adding a parked call to a Conference requires Base 4.02, EXCPRU 4.02 or higher.- Adding a parked call to a Conference requires system software 3.07.24 or higher. - The Conference initiator cannot place conferenced trunks on Hold.- System software 3.07.24 or higher allows the initiator to place conferenced trunks on Hold. - The Trunk Answer Code (867) requires Base 4.02, EXCPRU 4.02 or higher.- The Trunk Answer Code (867) requires system software 3.07.24 or higher. Conference lets an extension user add additional inside and outside callers to their conversation. With Confer- ence, a user may set up a multiple-party telephone meeting without leaving the office. The system allows either four or eight parties maximum per conference. No more than two parties in Conference can be outside callers. Split (From Conference) Split allows a user to alternate (i.e., switch) between their callers in Conference. This will allow a dispatcher, for example, to control a telephone meeting between themselves, a customer and a service technician. The dis- patcher can meet together with all parties, privately set up a service strategy with the technician and then meet again to set the schedule. Split cycles through the Conference in the same order in which the Conference was initially set up. If a user places an outside call, conferences extension 302 followed by extension 303, Split will cycle from the trunk, to 302 and finally to 303. The Split cycle then repeats. Conditions (384i Only) Conference requires either a DTU-A or DTU-C PCB (eight PCBs maximum per system). Default Setting •Enabled. Features B-D Conference 178 FEATURES92000SWG08 Issue 1-0
Programming — For Your Notes — Features B-D Conference 92000SWG08 Issue 1-0FEATURES 179
Start (Skip this decision for 124i) Should the system have Conference capability?In 0308, assign the blocks on the CDTU PCB for Conference (entry 0).In 0308, assign the blocks on the CDTU PCB for entry 1. Should each CDTU PCB allow four 4- party conferences or two 8-party conferences? In 0302:2, enter 0.In 0302:2, enter 1. YesNo Four 4-partyTwo 8-party Should an extension be allowed to initiate a Conference?In 0406:16, enter 1.In 0406:16, enter 0. In 1005, assign Class of Service to extensions. Should CONF (TRF) key be for Conference or Transfer?In 0402:6, enter 0. Also see the Transfer feature and Program 0402:2.TransferIn 0402:6, enter 1.Conference In 1006, assign a function key as a Conference key (code 1016). Is the default Split (from Conference) code (*7) acceptable?In 0511:98, change the code to meet the sites requirements. Stop YesNo No Stop Is the default Trunk Answer Code (867) acceptable?In 0514:65, change the code to meet the sites requirements. Yes No Yes Features B-D Conference 180 FEATURES92000SWG08 Issue 1-0