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Nitsuko 124i/384i Software Manual

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    							Networking
    Description
     124i Not Available. 384i Available — requires system
    software 3.07.15 or higher.
    Use the built in networking feature to integrate multiple phone systems into a single virtual communications
    system. Interconnected with T1 tie lines, each phone system becomes a node on the network that can communi-
    cate with any other phone system node.
    •Centralized Network Attendant
    Centralized Network Attendant allows multiple networked systems to share a single centralized atten-
    dant. This centralized attendant can receive calls from and transfer calls to any destination in any network
    node. Unanswered calls recall and route as if they were part of a single, much larger system.
    •Shared (Common) Voice Mail (NVM-2000)
    With Shared Voice Mail, a single NVM-2000 (version 7.0 or higher) can handle the voice messaging re-
    quirements of an entrie network. Many powerful Voice Mail integration features are available over the
    network, including:
    - Voice Mail key operation (including message lamps)
    - Call Forward to Voice Mail
    - Personal Answering Machine Emulation
    - Conversation Record
    Optionally, up to four Voice Mail systems can share the voice messaging requirements of an entire net-
    work. Each of the Voice Mail systems is dedicated to a portion of the total network and is responsible
    only for supporting that portion
    Features N-Z
    Networking
    92000SWG08   Issue 1-0FEATURES   381 
    						
    							Description (Cont’d)
    •Flexible Network Routing
    Use network routes to set up single channel networking between many separate systems — or use mul-
    tiple networking channels per system for greater network performance. Data tables in the system
    program define the routing for each extension in each network node. These tables are easily customized
    to meet the requirements of each networking configuration.
    For additional information on Networking, refer to the 384i Networking Guide (P/N 92000LAN**).
    Conditions
    None
    Default Setting
    Disabled.
    Programming
    Refer to the 384i Networking Guide (P/N 92000LAN**).
    Related Features
    Refer to the 384i Networking Guide (P/N 92000LAN**).
    Operation
    Refer to the 384i Networking Guide (P/N 92000LAN**).
    Features N-Z
    Networking
    382   FEATURES92000SWG08   Issue 1-0 
    						
    							Night Service
    Description
     124i Available. 384i Available.
    Night Service lets system users activate one of the Night Service modes.  Night Service redirects  calls to their
    night mode destination, as determined by Assigned and Universal Night Answer programming.  A user typically
    activates Night Service after normal working hours, when most employees are unavailable to answer calls.  The
    system also provides external contacts to enable Night Service.
    There are four Night Service modes:
    •Day Mode -for normal working hours
    •Night Mode - after hours (usually evening)
    •Midnight Mode - late at night to early in the morning
    •Rest mode - interval usually used for lunch
    Assigned Night Answer (ANA)
    With Assigned Night Answer, Night Service has calls ring extensions directly.  Assigned Night Answer provides
    an answering point for Night Service calls.  For certain applications, this may be more appropriate than Univer-
    sal Night Answer.  For example, you could program trunks to ring the security station telephone during off hours.
    Universal Night Answer (UNA)
    Universal Night Answer makes incoming calls ring over the External Paging speakers.  With UNA, an employee
    can go to a telephone and press the flashing line key or use Universal Answer to pick up the call. For more on
    setting up Universal Answer, turn to the Central Office Calls, Answering feature.
    Conditions
    The CPRU PCB has connections for a Night Mode switch.  During installation, you connect a mechanical
    switch to these contacts to provide an additional method of Night Mode switching.  Refer to the system hard-
    ware manual for additional details.
    Default Setting
    System is always in the Day Mode.
    Features N-Z
    Night Service
    92000SWG08   Issue 1-0FEATURES   383 
    						
    							Programming
    Start
    Should system have
    Assigned Night
    Answer (ANA)?
    In 0910, assign trunks to Ring
    Groups that you wont use for
    night ringing. Trunks that ring
    the same way should be in the
    same Ring Group.In 0910, assign trunks to
    Ring Groups for night ringing.
    Trunks that ring the same
    way at night should be in the
    same Ring Group.
    In 0909, select night ringing
    Ring Group (e.g., 120), assign
    extensions to that group and
    make them ring (1). For example:
    Use Ring Group 120 for
    Night Mode, 121 for
    Midnight Mode and 122
    for Rest Mode.
    Should system have
    Universal Night
    Answer (UNA)?In 1605, do not assign
    trunks to External
    Paging zones.In 0911, make sure
    UNA trunks are in
    Access Maps that allow
    incoming access.
    In 0912, make sure the
    Access Maps the
    extension uses at night
    allow incoming access for
    the UNA trunks.
    In 1006, assign function
    keys to the UNA trunks
    (0001-0128).
    Continued
    on next
    page.
    NoYes
    YesNo
    Refer also to the
    External Paging
    Feature.
    In 1605, indicate which
    trunks should ring External
    Paging zones.
    Features N-Z
    Night Service
    384   FEATURES92000SWG08   Issue 1-0 
    						
    							Programming (Cont’d)
    Continued
    from
    previous
    page.
    Should system have
    Automatic Night
    Service switching?In 0801, set the
    Automatic Night Service
    patterns (time periods).
    IN 0802, assign the
    patterns set in 0801 to
    days of the week.
    In 0803, assign one of
    the Automatic Night
    Service patterns to
    holidays.
    In 0802, assign
    entry 0 to each
    day of the week.
    In 0401:2, enter 0.
    YesNo
    Should system have
    Manual Night
    Service switching?
    In 0401:1, enter 1.In 0401:1, enter 0.YesNo
    Should extensions be able
    to switch the Night Mode
    (i.e., dial Service Code 818
    or press function key)?
    In 0406:2, enter 1.In 0406:2, enter 0.
    In 1005, assign
    Class of Service
    to extensions.
    Continued
    on next
    page.
    YesNo
    Features N-Z
    Night Service
    92000SWG08   Issue 1-0FEATURES   385 
    						
    							Programming (Cont’d)
    NoYes
    Stop
    For Rest Mode switching, in
    1006 assign a function key
    code 1042 (plus password).
    For Midnight Mode switching,
    in 1006 assign a function key
    code 1041 (plus password).
    For Night Mode switching, in
    1006 assign a function key
    code 1040 (plus password).
    For Day Mode switching, in
    1006 assign a function key
    code 1039 (plus password).
    The system requires the password
    for function keys 1039-1042 and
    Service code 818. The default password
    is 0000.
    In 0202 Item 2, set the
    Night Service Password.
    In 1006, do not assign
    a function key to codes
    1039-1042.
    Should extension
    user be able to
    change the Night
    Mode by pressing a
    function key?
    Continued
    from
    previous
    page.
    Features N-Z
    Night Service
    386   FEATURES92000SWG08   Issue 1-0 
    						
    							Programming (Cont’d)
    ➣
    0202 - Setting User Passwords, Item 2: Night Service Password
    Set the password an extension user must dial before activating Night Service (four digits).
    ➣0401 - Tenant Group Options (Part A), Item 1: Manual Night Service Enable
    Allow (1) or prevent (0) tenant group members from activating Night Service.
    ➣0402 - Tenant Group Options (Part B), Item 3: Night Mode Switch Operating Mode
    Set the function of the CPU Night Service Mode switch (Not Used = 0, Day Mode = 1, Night Mode = 2,
    Midnight Mode = 3 and Rest Mode = 4).
    ➣0406 - COS Options, Item 2: Manual Night Mode Switching
    In an extension’s Class of Service, enable (1) or disable (0) an extension’s ability to manually switch the
    Night Mode (Service Code 818).
    ➣0801 - Automatic Night Service Patterns
    Configure the Automatic Night Service patterns. Pattern 1 should begin at 00:00 (midnight).
    ➣0802 - Weekly Night Service Switching
    Assign one of the five Automatic Night Service patterns programmed in 0801 to each day of the week.
    ➣0803 - Holiday Night Service Switching
    Assign on of the five Automatic Night Service patterns to holidays.
    ➣0909 - Extension Ring Group Assignment
    To have trunks ring extension during the different Night Service modes (for ANA), assign extensions to
    Ring Groups (1-128).  For each extension in the Ring Group, indicate if trunk should ring (1) or not ring
    (0).
    ➣0910 - Trunk Ring Group Assignment
    To have trunks ring extensions for ANA, assign trunks to Ring Groups.  You make a different entry for
    each Night Service mode.
    ➣0911 - Trunk Access Map Setup
    To allow for UNA answering, set up the trunk Access Maps (1-128).  For UNA, extension must have in-
    coming access to trunk ringing the External Paging speakers.
    ➣0912 - Extension Access Map Assignment
    For UNA answering, assign trunk Access Maps (1-128) to extensions.  Make one entry for each Night
    Service mode.
    ➣1005 - Class of Service
    Assign a Class Of Service (1-15) to an extension.
    ➣1006 - Programmable Function Keys
    Assign Night Service function keys to extensions:
    Day Mode = 1039
    Night Mode =  1040
    Midnight Mode = 1041
    Rest Mode = 1042
    Assign trunks to function keys (codes 0001-0128).
    ➣1605 - Universal Night Answer
    For each Night Service Mode, assign which trunks should ring which External Paging Zones.
    Related Features
    Central Office Calls, Answering and Placing/Ring Groups
    There are separate Access Map and Ring Group programming entries for each Night Service mode (Day,
    Night, Midnight, and Rest). Also, Universal Answer allows an extension user to pick up a UNA call.
    Paging, External
    With Universal Night Answer, outside calls can ring External Paging Zones.
    Programmable Function Keys
    Function keys simplify activating Night Service.
    Features N-Z
    Night Service
    92000SWG08   Issue 1-0FEATURES   387 
    						
    							Operation
    To activate Night Service by dialing codes:
    1. At keyset, press idle CALL key.
    OR
    At single line telephone, lift handset.
    2. Dial 818.
    3. Dial Night Service Password (normally 0000).
    4. Dial Night Service code:
    0Day mode
    1 Night mode
    2 Midnight mode
    3Rest mode
    5. Press SPK to hang up.
    To activate Night Service by using programmable keys:
    1. Press Night Service key (see below).
    Day mode key (PGM 1006 or SC 851: 1039 + password)
    Night mode key (PGM 1006 or SC 851: 1040 + password)
    Midnight mode key (PGM 1006 or SC 851: 1041 + password)
    Rest mode key (PGM 1006 or SC 851: 1042 + password)
    Features N-Z
    Night Service
    388   FEATURES92000SWG08   Issue 1-0 
    						
    							Off Hook Signaling
    Description
     124i Available. 384i Available.
    - Off Hook Signaling Enhancements
    are not available.- Off Hook Signaling Enhancements
    require system software 3.07.24 or
    higher.
    When a user calls an extension busy on a call, they can send an off hook signal indicating they are trying to get
    through. The signal is either off hook ringing or a voice announcement over the idle (second ) line appearance.
    Off Hook Signaling helps important callers get through, without waiting in line for the called extension to be-
    come free. Note that a voice announcement over the idle (second) line appearance can only occur if the called ex-
    tension is busy on a handset call.
    The system provides the following Off Hook Signaling options:
    •Called Extension Block
    The called extension’s Class of Service may block incoming Off Hook Signaling attempts.  This is benefi-
    cial to users that don’t want interruptions while on a call.
    •Automatic Signaling
    Calling a busy extension automatically initiates Off Hook Signaling.  This option is useful to reception-
    ists, operators and others that must quickly process calls.  This is set in the calling extension’s Class of
    Service.
    •Manual Signaling
    After reaching a busy extension, manual signaling gives the caller the choice of using Off Hook Signal-
    ing or activating other features.  Extension’s without automatic signaling have manual signaling.
    •Selectable Off Hook Signaling Mode
    The Off Hook Signal can be idle channel ringing, a single beep in the handset, two beeps in the speaker
    or a voice announcement — at the callers discretion.
    Off Hook Signaling Enhancements
    The system enhances Off Hook Signaling with the following four Class of Service options:
    •DID Off Hook Ringing
    Use this option to enable or disable an extension’s Off Hook Signaling for incoming DID calls. If en-
    abled, Off Hook Signaling occurs normally. If disabled, DID calls queue behind the extension’s busy line
    appearance and the user gets no Off Hook Signaling indication. The second line appearance stays idle.
    The DID caller hears ringback tone while their call waits.
    •DID Call Waiting
    An extension can optionally have a visual indication for waiting DID calls. If DID Call Waiting is en-
    abled, the busy user will see a flashing line/loop key for the incoming incoming DID call. If disabled, the
    user will have no indication that a DID call is waiting. This option is used when DID Off Hook Ringing
    is also disabled (see above).
    •Block Manual Off Hook Signals
    This option enables/disables a busy extension’s ability to block off hook signals manually sent from a co-
    worker. If disabled (not blocked), callers can dial 7 at busy or busy/ring to signal the extension. If en-
    abled (blocked), nothing happens when the caller dials 7 to off hook signal.
    •Block Camp On
    If an extension has Block Camp On enabled, callers to the extension cannot dial 2 to Camp On after hear-
    ing busy or busy/ring. If the extension has Block Camp On disabled, callers are not prevented from dial-
    ing 2 to Camp on after hearing busy or busy/ring.
    Features N-Z
    Off Hook Signaling
    92000SWG08   Issue 1-0FEATURES   389 
    						
    							Description (Cont’d)
    Conditions
    (A.)For extensions with Handsfree . . .
    If Off Hook Signaling voice-announces, the called extension user can use Handsfree Answerback to re-
    spond. The telephone’s Handsfree microphone picks up their voice.  The initial handset call continues un-
    interrupted.
    (B.)For extensions without Handsfree . . .
    The called extension receives Off Hook Signaling ring. The called extension user must first place their in-
    itial call on Hold before they can respond.  Handsfree Answerback is not available.
    (C.) While busy on a handset call, 926000 Series 16 button telephones cannot receive off-hook voice an-
    nouncements on the idle second channel.
    Default Setting
    Enabled (voice-announce).
    Features N-Z
    Off Hook Signaling
    390   FEATURES92000SWG08   Issue 1-0 
    						
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