Nitsuko 124i/384i Software Manual
Have a look at the manual Nitsuko 124i/384i Software Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 57 Nitsuko manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
Networking Description 124i Not Available. 384i Available — requires system software 3.07.15 or higher. Use the built in networking feature to integrate multiple phone systems into a single virtual communications system. Interconnected with T1 tie lines, each phone system becomes a node on the network that can communi- cate with any other phone system node. •Centralized Network Attendant Centralized Network Attendant allows multiple networked systems to share a single centralized atten- dant. This centralized attendant can receive calls from and transfer calls to any destination in any network node. Unanswered calls recall and route as if they were part of a single, much larger system. •Shared (Common) Voice Mail (NVM-2000) With Shared Voice Mail, a single NVM-2000 (version 7.0 or higher) can handle the voice messaging re- quirements of an entrie network. Many powerful Voice Mail integration features are available over the network, including: - Voice Mail key operation (including message lamps) - Call Forward to Voice Mail - Personal Answering Machine Emulation - Conversation Record Optionally, up to four Voice Mail systems can share the voice messaging requirements of an entire net- work. Each of the Voice Mail systems is dedicated to a portion of the total network and is responsible only for supporting that portion Features N-Z Networking 92000SWG08 Issue 1-0FEATURES 381
Description (Cont’d) •Flexible Network Routing Use network routes to set up single channel networking between many separate systems — or use mul- tiple networking channels per system for greater network performance. Data tables in the system program define the routing for each extension in each network node. These tables are easily customized to meet the requirements of each networking configuration. For additional information on Networking, refer to the 384i Networking Guide (P/N 92000LAN**). Conditions None Default Setting Disabled. Programming Refer to the 384i Networking Guide (P/N 92000LAN**). Related Features Refer to the 384i Networking Guide (P/N 92000LAN**). Operation Refer to the 384i Networking Guide (P/N 92000LAN**). Features N-Z Networking 382 FEATURES92000SWG08 Issue 1-0
Night Service Description 124i Available. 384i Available. Night Service lets system users activate one of the Night Service modes. Night Service redirects calls to their night mode destination, as determined by Assigned and Universal Night Answer programming. A user typically activates Night Service after normal working hours, when most employees are unavailable to answer calls. The system also provides external contacts to enable Night Service. There are four Night Service modes: •Day Mode -for normal working hours •Night Mode - after hours (usually evening) •Midnight Mode - late at night to early in the morning •Rest mode - interval usually used for lunch Assigned Night Answer (ANA) With Assigned Night Answer, Night Service has calls ring extensions directly. Assigned Night Answer provides an answering point for Night Service calls. For certain applications, this may be more appropriate than Univer- sal Night Answer. For example, you could program trunks to ring the security station telephone during off hours. Universal Night Answer (UNA) Universal Night Answer makes incoming calls ring over the External Paging speakers. With UNA, an employee can go to a telephone and press the flashing line key or use Universal Answer to pick up the call. For more on setting up Universal Answer, turn to the Central Office Calls, Answering feature. Conditions The CPRU PCB has connections for a Night Mode switch. During installation, you connect a mechanical switch to these contacts to provide an additional method of Night Mode switching. Refer to the system hard- ware manual for additional details. Default Setting System is always in the Day Mode. Features N-Z Night Service 92000SWG08 Issue 1-0FEATURES 383
Programming Start Should system have Assigned Night Answer (ANA)? In 0910, assign trunks to Ring Groups that you wont use for night ringing. Trunks that ring the same way should be in the same Ring Group.In 0910, assign trunks to Ring Groups for night ringing. Trunks that ring the same way at night should be in the same Ring Group. In 0909, select night ringing Ring Group (e.g., 120), assign extensions to that group and make them ring (1). For example: Use Ring Group 120 for Night Mode, 121 for Midnight Mode and 122 for Rest Mode. Should system have Universal Night Answer (UNA)?In 1605, do not assign trunks to External Paging zones.In 0911, make sure UNA trunks are in Access Maps that allow incoming access. In 0912, make sure the Access Maps the extension uses at night allow incoming access for the UNA trunks. In 1006, assign function keys to the UNA trunks (0001-0128). Continued on next page. NoYes YesNo Refer also to the External Paging Feature. In 1605, indicate which trunks should ring External Paging zones. Features N-Z Night Service 384 FEATURES92000SWG08 Issue 1-0
Programming (Cont’d) Continued from previous page. Should system have Automatic Night Service switching?In 0801, set the Automatic Night Service patterns (time periods). IN 0802, assign the patterns set in 0801 to days of the week. In 0803, assign one of the Automatic Night Service patterns to holidays. In 0802, assign entry 0 to each day of the week. In 0401:2, enter 0. YesNo Should system have Manual Night Service switching? In 0401:1, enter 1.In 0401:1, enter 0.YesNo Should extensions be able to switch the Night Mode (i.e., dial Service Code 818 or press function key)? In 0406:2, enter 1.In 0406:2, enter 0. In 1005, assign Class of Service to extensions. Continued on next page. YesNo Features N-Z Night Service 92000SWG08 Issue 1-0FEATURES 385
Programming (Cont’d) NoYes Stop For Rest Mode switching, in 1006 assign a function key code 1042 (plus password). For Midnight Mode switching, in 1006 assign a function key code 1041 (plus password). For Night Mode switching, in 1006 assign a function key code 1040 (plus password). For Day Mode switching, in 1006 assign a function key code 1039 (plus password). The system requires the password for function keys 1039-1042 and Service code 818. The default password is 0000. In 0202 Item 2, set the Night Service Password. In 1006, do not assign a function key to codes 1039-1042. Should extension user be able to change the Night Mode by pressing a function key? Continued from previous page. Features N-Z Night Service 386 FEATURES92000SWG08 Issue 1-0
Programming (Cont’d) ➣ 0202 - Setting User Passwords, Item 2: Night Service Password Set the password an extension user must dial before activating Night Service (four digits). ➣0401 - Tenant Group Options (Part A), Item 1: Manual Night Service Enable Allow (1) or prevent (0) tenant group members from activating Night Service. ➣0402 - Tenant Group Options (Part B), Item 3: Night Mode Switch Operating Mode Set the function of the CPU Night Service Mode switch (Not Used = 0, Day Mode = 1, Night Mode = 2, Midnight Mode = 3 and Rest Mode = 4). ➣0406 - COS Options, Item 2: Manual Night Mode Switching In an extension’s Class of Service, enable (1) or disable (0) an extension’s ability to manually switch the Night Mode (Service Code 818). ➣0801 - Automatic Night Service Patterns Configure the Automatic Night Service patterns. Pattern 1 should begin at 00:00 (midnight). ➣0802 - Weekly Night Service Switching Assign one of the five Automatic Night Service patterns programmed in 0801 to each day of the week. ➣0803 - Holiday Night Service Switching Assign on of the five Automatic Night Service patterns to holidays. ➣0909 - Extension Ring Group Assignment To have trunks ring extension during the different Night Service modes (for ANA), assign extensions to Ring Groups (1-128). For each extension in the Ring Group, indicate if trunk should ring (1) or not ring (0). ➣0910 - Trunk Ring Group Assignment To have trunks ring extensions for ANA, assign trunks to Ring Groups. You make a different entry for each Night Service mode. ➣0911 - Trunk Access Map Setup To allow for UNA answering, set up the trunk Access Maps (1-128). For UNA, extension must have in- coming access to trunk ringing the External Paging speakers. ➣0912 - Extension Access Map Assignment For UNA answering, assign trunk Access Maps (1-128) to extensions. Make one entry for each Night Service mode. ➣1005 - Class of Service Assign a Class Of Service (1-15) to an extension. ➣1006 - Programmable Function Keys Assign Night Service function keys to extensions: Day Mode = 1039 Night Mode = 1040 Midnight Mode = 1041 Rest Mode = 1042 Assign trunks to function keys (codes 0001-0128). ➣1605 - Universal Night Answer For each Night Service Mode, assign which trunks should ring which External Paging Zones. Related Features Central Office Calls, Answering and Placing/Ring Groups There are separate Access Map and Ring Group programming entries for each Night Service mode (Day, Night, Midnight, and Rest). Also, Universal Answer allows an extension user to pick up a UNA call. Paging, External With Universal Night Answer, outside calls can ring External Paging Zones. Programmable Function Keys Function keys simplify activating Night Service. Features N-Z Night Service 92000SWG08 Issue 1-0FEATURES 387
Operation To activate Night Service by dialing codes: 1. At keyset, press idle CALL key. OR At single line telephone, lift handset. 2. Dial 818. 3. Dial Night Service Password (normally 0000). 4. Dial Night Service code: 0Day mode 1 Night mode 2 Midnight mode 3Rest mode 5. Press SPK to hang up. To activate Night Service by using programmable keys: 1. Press Night Service key (see below). Day mode key (PGM 1006 or SC 851: 1039 + password) Night mode key (PGM 1006 or SC 851: 1040 + password) Midnight mode key (PGM 1006 or SC 851: 1041 + password) Rest mode key (PGM 1006 or SC 851: 1042 + password) Features N-Z Night Service 388 FEATURES92000SWG08 Issue 1-0
Off Hook Signaling Description 124i Available. 384i Available. - Off Hook Signaling Enhancements are not available.- Off Hook Signaling Enhancements require system software 3.07.24 or higher. When a user calls an extension busy on a call, they can send an off hook signal indicating they are trying to get through. The signal is either off hook ringing or a voice announcement over the idle (second ) line appearance. Off Hook Signaling helps important callers get through, without waiting in line for the called extension to be- come free. Note that a voice announcement over the idle (second) line appearance can only occur if the called ex- tension is busy on a handset call. The system provides the following Off Hook Signaling options: •Called Extension Block The called extension’s Class of Service may block incoming Off Hook Signaling attempts. This is benefi- cial to users that don’t want interruptions while on a call. •Automatic Signaling Calling a busy extension automatically initiates Off Hook Signaling. This option is useful to reception- ists, operators and others that must quickly process calls. This is set in the calling extension’s Class of Service. •Manual Signaling After reaching a busy extension, manual signaling gives the caller the choice of using Off Hook Signal- ing or activating other features. Extension’s without automatic signaling have manual signaling. •Selectable Off Hook Signaling Mode The Off Hook Signal can be idle channel ringing, a single beep in the handset, two beeps in the speaker or a voice announcement — at the callers discretion. Off Hook Signaling Enhancements The system enhances Off Hook Signaling with the following four Class of Service options: •DID Off Hook Ringing Use this option to enable or disable an extension’s Off Hook Signaling for incoming DID calls. If en- abled, Off Hook Signaling occurs normally. If disabled, DID calls queue behind the extension’s busy line appearance and the user gets no Off Hook Signaling indication. The second line appearance stays idle. The DID caller hears ringback tone while their call waits. •DID Call Waiting An extension can optionally have a visual indication for waiting DID calls. If DID Call Waiting is en- abled, the busy user will see a flashing line/loop key for the incoming incoming DID call. If disabled, the user will have no indication that a DID call is waiting. This option is used when DID Off Hook Ringing is also disabled (see above). •Block Manual Off Hook Signals This option enables/disables a busy extension’s ability to block off hook signals manually sent from a co- worker. If disabled (not blocked), callers can dial 7 at busy or busy/ring to signal the extension. If en- abled (blocked), nothing happens when the caller dials 7 to off hook signal. •Block Camp On If an extension has Block Camp On enabled, callers to the extension cannot dial 2 to Camp On after hear- ing busy or busy/ring. If the extension has Block Camp On disabled, callers are not prevented from dial- ing 2 to Camp on after hearing busy or busy/ring. Features N-Z Off Hook Signaling 92000SWG08 Issue 1-0FEATURES 389
Description (Cont’d) Conditions (A.)For extensions with Handsfree . . . If Off Hook Signaling voice-announces, the called extension user can use Handsfree Answerback to re- spond. The telephone’s Handsfree microphone picks up their voice. The initial handset call continues un- interrupted. (B.)For extensions without Handsfree . . . The called extension receives Off Hook Signaling ring. The called extension user must first place their in- itial call on Hold before they can respond. Handsfree Answerback is not available. (C.) While busy on a handset call, 926000 Series 16 button telephones cannot receive off-hook voice an- nouncements on the idle second channel. Default Setting Enabled (voice-announce). Features N-Z Off Hook Signaling 390 FEATURES92000SWG08 Issue 1-0