Nitsuko 124i/384i Software Manual
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Programming No YesNoYes No Yes No YesNo Yes Continued on the following page. In 1006, do not assign a Caller ID edit key (code 1-73).In 1006, assign a Caller ID Edit key (code 1073).Should extension have one-touch access to editing the Caller ID Table? In 1005, assign Class of Service to extensions. Disable Automatic Handsfree for line/loop key calls (0406 Item 125 = 0).Should an extension have Caller ID pre-answer display capability? In 0406 Item 124, enter 0.In 0406 Item 124, enter 1.Should an extension be allowed to edit the Caller ID Table? In 0406 Item 123, enter 0.In 0406 Item 123, enter 1.Should an extensions display show incoming Caller ID information? In 0401 Item 30, enter 0.In 0401 Item 30, enter 1.Should the system block outgoing Caller ID information? Start Features B-D Caller ID 92000SWG08 Issue 1-0FEATURES 141
Programming (Cont’d) Yes NoNo YesNo Yes Stop In 2403, enter 0 (no DCI software port assigned as the Caller ID printer port).In 2403, assign a DCI software port as the Caller ID printer port.Should the system output Caller ID data to a PC or computer? Initially, there is no data in the Caller ID Table. In 2402, enter data in the Caller ID Table as required. In 2401, assign Caller ID Table entry space as required.In 2401: Start = 0 and Length = 1000.Should all the Caller ID Table entries be assigned to Tenant Group 1? In 0921 Item 2, enter 0.In 0921 Item 2, enter 1. Should a trunk be able to receive and process Caller ID information? Continued from the previous page. Features B-D Caller ID 142 FEATURES92000SWG08 Issue 1-0
Programming (Cont’d) ➣ 0401 - Tenant Group Options, Part A, Item 30: Block Outgoing Caller ID Allow (1) or prevent (0) the system from automatically blocking outgoing Caller ID information when a user places a call. If allowed (i.e., block enabled), the system automatically inserts the Caller ID block code *67 before the user dialed digits. If prevented (i.e., block disabled), the system outdials the call just as it was dialed by the user. ➣0406 - COS Options, Item 123: Caller ID Display In an extension’s Class of Service, enable (1) or disable (0) the extension’s ability to display incoming Caller ID name/number information. ➣0406 - COS Options, Item 124: Edit Caller ID In an extension’s Class of Service, enable (1) or disable (0) the extension’s ability to edit the stored Caller ID information. ➣0406 - COS Options, Item 125: Automatic Handsfree Incoming To allow for the Caller ID pre-answer display, first disable (0) Automatic Handsfree for line/loop key calls. (To enable Automatic Handsfree, also enable [1] Program 0401 Item 6.) ➣0921 - Basic Trunk Port Setup (Part B), Item 2: Caller ID Enable Enable (1) or disable (0) a trunk’s ability to receive Caller ID name/number information. ➣1005 - Class of Service Assign Class of Service (1-15) to extensions. ➣1006 - Programmable Function Keys Program a Caller ID Edit key to (code 1073) to allow easier editing of the system’s Caller ID tables. ➣2401 - Caller ID Table Setup For each Tenant Group (1-4), define the starting address and length of the group’s Caller ID table. ➣2402 - Caller ID Table Entries Use the Caller ID Table to associate an incoming Caller ID number with a name. When the Caller ID call rings in, the system searches this table for a match. If it finds the number in the table, it sends the associ- ated name to the telephone’s display. ➣2403 - Caller ID Printer Port Assign the DCI Software Port number the system will use to output Caller ID information. Related Features Automatic Route Selection ARS can block outgoing Caller ID information on a call-by-call basis. To do this, insert the Caller ID block code (e.g., *67) in the ARS Dial Treatments. Station Message Detail Recording Caller ID information outputs on the SMDR report. T1 Trunking (with ANI/DNIS Compatibility) ANI/DNIS can use the Caller ID tables for routing. Refer to page 483 for more. Operation DISPLAYING THE INCOMING NUMBER To display the name/number for your incoming call: With Automatic Handsfree on Incoming Line/Loop Key Calls 1. Press FLASH and the incoming line loop key. If the Caller ID data includes the name, you can scroll left and right by pressing * and #. 2. Press line/loop key to answer the call. Without Automatic Handsfree on Incoming Line/Loop Key Calls 1. Do not lift the handset. 2. Press line/loop key. If the caller ID data includes the name, you can scroll left and right by pressing * and #. 3. Lift handset or press SPK to answer the call. Features B-D Caller ID 92000SWG08 Issue 1-0FEATURES 143
Operation (Cont’d) AUTOMATICALLY ADDING NEW NUMBERS TO THE CALLER ID TABLE While on a call, to automatically store the Caller ID number shown on your display: You can store the Caller ID data in the system’s Caller ID Table or in one of your One Touch keys. 1. Press Caller ID Edit key (PGM 1006 or SC 851: 1073). You see: PERSONAL: 7 CO:2 2. To store a number in a One Touch key: zDial 7 (P ersonal). You see: ENTER BIN zPress DIAL. zPress One touch key that will store the Caller ID information. z(Optional — if name is not sent from telco) If you see ENTER NAME, enter the name you want to associate with the stored number (see Entering Names below). You cannot edit a name if it was sent from the telco. To store a number in the company Caller ID table: zDial 2 (C ompany). If the caller ID Table is full, you see TABLE IS FULL. zPress DIAL and dial the bin number in which you want to store the number. z(Optional — if name is not sent from telco) If you see ENTER NAME, enter the name you want to associate with the stored number (see Entering Names below). You cannot edit a name if it was sent from the telco. Press DND to toggle between upper and lower case letters. Entering Names When entering names, use the One-Touch Keys and dial pad keys as shown below. When using the DSS keys, press the key once for the first character, twice for the second character, etc. For example, to enter a C, press DSS1 three times. DSS1 = A-D DSS2 = E-H DSS3 = I-L DSS4 = M-P DSS5 = Q-T DSS6 = U-Z DSS7 = -- (hyphen) DSS8 = - (space)DSS9 = Extended ASCII characters DSS10 = Punctuation marks CHECK saves text entry after you select it. Dial pad digits = 1-9, # and * CONF (TRF) deletes entries (i.e., backspaces over previous entries) Note: You don’t have to press CHECK after numerical entries or after your last entry. Features B-D Caller ID 144 FEATURES92000SWG08 Issue 1-0
Operation (Cont’d) MANUALLY CHANGING, DELETING OR ADDING NEW ENTRIES TO THE CALLER ID TABLE. To add an entry to the Caller ID Table: 1. At keyset, press idle CALL key. 2. Dial 146 or press Caller ID Edit key (PGM 1006 or SC 851: 1073). You see: CHG:2,DEL:3,NEW:6 3. Dial 6 (for N ew). You see: ENTER NEW NUMBER If you see TABLE IS FULL, you cannot add additional entries to the Caller ID Table. 4. Enter the number you want to add to the Caller ID Table. For wild card entries, press FLASH. This allows you to associate several phone numbers with the same name. For example, 926-540(FLASH) would associate all numbers from 5400-5409 with the same name. 5. Press HOLD. 6. Enter the name for the number you just added (see the following chart). Entering Names When entering names, use the One-Touch Keys and dial pad keys as shown below. When using the DSS keys, press the key once for the first character, twice for the second character, etc. For example, to enter a C, press DSS1 three times. DSS1 = A-D DSS2 = E-H DSS3 = I-L DSS4 = M-P DSS5 = Q-T DSS6 = U-Z DSS7 = -- (hyphen) DSS8 = - (space)DSS9 = Extended ASCII characters DSS10 = Punctuation marks CHECK saves text entry after you select it. Dial pad digits = 1-9, # and * CONF (TRF) deletes entries (i.e., backspaces over previous entries) Note: You don’t have to press CHECK after numerical entries or after your last entry. 7. Press HOLD. 8. Return to step 3 to add another number to the Caller ID Table. OR Press HOLD to exit. Features B-D Caller ID 92000SWG08 Issue 1-0FEATURES 145
Operation (Cont’d) To change an entry in the Caller ID Table: 1. At keyset, press idle CALL key. 2. Dial 146 or press Caller ID Edit key (PGM 1006 or SC 851: 1073). You see: CHG:2,DEL:3,NEW:6 3. Dial 2 (for C hange). You see: CHNG. BY NAME?:Y/N 4. To find a name entry in the Caller ID Table: zDial 9 (for Y es). zEnter the name you want to change (see the Entering Names table above) and press HOLD. The system finds the first name that matches the letters you entered. To search for other names with the same letters, press VOL and VOL . If you see NO MATCH, the name doesn’t exist. zRe-enter the highlighted name and press HOLD when you are done. You return to step 3. You can quickly edit the number for the selected name by pressing CHECK. OR To find a number entry in the Caller ID Table: zDial 6 (for N o). zDial the number you want to change and press HOLD. zRe-enter the highlighted number and press HOLD when you are done. You return to step 3. You can quickly edit the name for the selected number by pressing CHECK. 5. Press HOLD to exit. To delete an entry from the Caller ID Table: 1. At keyset, press idle CALL key. 2. Dial 146 or press Caller ID Edit key (PGM 1006 or SC 851: 1073). You see: CHG:2,DEL:3,NEW:6 3. Dial 3 (for D elete). You see: DEL. BY NAME?:Y/N OR Press HOLD to exit. 4. To delete a name entry in the Caller ID Table: zDial 9 (for Y es). zEnter the name you want to delete (see the Entering Names table above) and press HOLD. The system finds the first name that matches the letters you entered. To search for other names with the same letters, press VOL and VOL . If you see NO MATCH, the name doesn’t exist. zWhen you find the name you want to delete, press HOLD. You see: ARE YOU SURE? Y/N zDial 9 (Yes) to delete or selected name or 6 (No) to cancel the deletion. In either case, you return to step 3. You can quickly edit the number for the selected name by pressing CHECK. OR To delete a number in the Caller ID Table: zDial 6 (for N o). zDial the number you want to delete and press HOLD. When you find the number you want to delete, press HOLD. You see: ARE YOU SURE? Y/N zDial 9 (Yes) to delete or selected number or 6 (No) to cancel the deletion. In either case, you return to step 3. You can quickly edit the name for the selected name by pressing CHECK. Features B-D Caller ID 146 FEATURES92000SWG08 Issue 1-0
Operation (Cont’d) CHECKING YOUR UNANSWERED CALLER ID CALLS To check if any Caller ID calls rang your phone while you were away: 1. At keyset, press idle CALL key. 2. Dial 148. If you missed any calls, you see: MISSED CALL C:2 E:3 The second row of your display shows the Caller ID number you missed. To see the name (if sent from the telco), press CHECK. If you missed more than one call while you were out, press VOL and VOL to see the list. 3. To call the displayed number, dial 2 (C all). OR To erase the displayed number without returning the call, dial 3 (E rase). 4. Press SPK to hang up. Features B-D Caller ID 92000SWG08 Issue 1-0FEATURES 147
Central Office Calls, Answering Description 124i Available — 52 trunks. 384i Available— 128 trunks. - Adjusting the sidetone for analog trunks is not available.- Adjusting the sidetone for analog trunks is available. - Customizing CODEC Gain Types and Trunk ring Tones requires Base 2.13, EXCPRU 2.18 or higher.- Customizing CODEC Gain Types and Trunk Ring Tones requires system software 3.04 or higher. - Unanswered calls can overflow to Voice Mail in Base 1.2R or higher and all versions of EXCPRU.- Unanswered calls can overflow to Voice Mail in system software 3.05.15 or higher. - Unanswered calls can overflow to the VAU Automated Attendantin Base 4.02, EXCPRU 4.02 or higher.- Unanswered calls can overflow to the VAU Automated Attendant in system software 3.07.10 or higher. The system provides flexible routing of incoming CO (trunk) calls to meet the exact site requirements. This lets trunk calls ring and be answered at any combination of system extensions. For additional information on mak- ing trunks ring, refer to the Ring Group feature. Delayed Ringing Extensions in a Ring Group can have delayed ringing for trunks. If the trunk is not answered at its original desti- nation, it rings the DIL No Answer Ring Group. This could help a secretary that covers calls for their boss. If the boss doesn’t answer the call, it rings the secretary’s phone after a programmable interval. Universal Answer Universal Answer allows an employee to answer a call by going to any keyset and dialing a unique Universal An- swer code. The employee doesn’t have to know the trunk number or dial any other codes to pick up the ringing trunk. You’ll normally set up Universal Answer along with Universal Night Answer (see Night Service). When a Universal Night Answer call rings the External Paging, an employee can answer the call from the first avail- able phone. You might also want to use Universal Answer in a noisy warehouse or machine shop where the vol- ume of normal telephone ringing is not adequate. After hearing the ringing over the Paging, an employee can then easily pick up the call from a shop phone. See Night Service for more on Universal Night Answer. Conditions (A.) The system provides analog trunk CO service via ATRU PCBs. ATRU PCBs can connect to either loop start or ground start CO lines. However, ground start operation requires the installation of additional ATRU daughter boards. Refer to the system hardware manual for additional details. (B.) Analog Trunk (ATRU) PCBs do not require circuit type programming. In addition, the system automat- ically detects the ATRU ground start daughter boards, if installed. Default Setting •Enabled. Features B-D Central Office Calls, Answering 148 FEATURES92000SWG08 Issue 1-0
Programming Start Is trunk other than CO loop start DTMF?Refer to 0901 to match the system to the connected trunk. In 0910, assign trunks to Ring Groups. Trunks that ring extensions the same way should be in the same Ring Group. A trunk can be in only one Ring Group for each Night Service mode. In 0911, set up the Trunk Access Maps. A trunk can be in more than one map. Each map sets incoming/outgoing options. Should extension ring for incoming calls on trunk?In 0909, assign extension to trunks Ring Group and enter 1 (ringing).In 0909, assign extension to trunks Ring Group and enter 0 (no ringing). Should non-ringing extension be able to answer calls on the trunk?In 0912, assign extension to Access Map that prevents user from answering trunk. In 0912, assign extension to Access Map that allows user to answer the trunk.In 0903, assign names to trunks to make incoming call identification easier. Continued on next page. Yes No RingNot Ring No Yes By default, system trunks are loop start DTMF.See also: - Direct Inward Dialing - Tie Lines. If trunk is programmed to ring extension, incoming access (set in 0911/0912) is not required. The flowchart on the following page is for ringing extensions only. Features B-D Central Office Calls, Answering 92000SWG08 Issue 1-0FEATURES 149
Programming (Cont’d) Continued from previous page. Do you want unanswered calls to reroute?In 0405:62, enter the DIL No Answer Time (>0).In 0405:62, enter 0.YesNo Should calls reroute to a Ring Group, Voice Mail or the VAU Automated Attendant?In 0919 for each trunk, enter the no-answer Ring Group. In 0919 for each trunk, enter 128 (384i) or 16 (124i). In 0919 for each trunk, enter 127 (384i) or 15 (124i). In 2205 for each trunk, enter the VAU message number. Ring GroupVAU Auto Attendant Voice Mail When a user is on an outside call, is the sidetone level correct?In 0129, adjust the sidetone level for trunks connected to ATRU PCB ports. Do you want to change the way calls ring keysets?Change the Ring Tone Range in 0902 amd 1001:2, the tones within each range in 0111 and the ring cadence in 1008:4. Do you want to change the way calls ring single line telephones?Change the settings for 1001:6 and 1008:4. No Yes Yes No Yes Do you want to adjust the gain (volume) for trunks or single line telephones?Change the settings in 1001:4.Assign a different CODEC Gain Type in 0901:3. If required, change the CODEC gains in 0117. TrunksSLTs If a call rings longer than a specified interval, should the ring cadence change to a unique alarm sound?In 0401:3, enter 1. Set the interval in 0405:7.In 0401:3, enter 0. Continued on next page. NoYes No Features B-D Central Office Calls, Answering 150 FEATURES92000SWG08 Issue 1-0