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Nitsuko 124i/384i Software Manual

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    Page
    of 1195
    							Programming
    No YesNoYes No Yes No YesNo Yes
    Continued on
    the following
    page.
    In 1006, do not assign a
    Caller ID edit key (code
    1-73).In 1006, assign a Caller ID
    Edit key (code 1073).Should extension have
    one-touch access to editing
    the Caller ID Table?
    In 1005, assign Class of
    Service to extensions.
    Disable Automatic Handsfree
    for line/loop key calls (0406
    Item 125 = 0).Should an extension have
    Caller ID pre-answer display
    capability?
    In 0406 Item 124,
    enter 0.In 0406 Item 124,
    enter 1.Should an extension be
    allowed to edit the Caller ID
    Table?
    In 0406 Item 123,
    enter 0.In 0406 Item 123,
    enter 1.Should an extensions display
    show incoming Caller ID
    information?
    In 0401 Item 30,
    enter 0.In 0401 Item 30,
    enter 1.Should the system block
    outgoing Caller ID
    information?
    Start
    Features B-D
    Caller ID
    92000SWG08   Issue 1-0FEATURES   141 
    						
    							Programming (Cont’d)
    Yes NoNo YesNo Yes
    Stop
    In 2403, enter 0 (no DCI
    software port assigned as
    the Caller ID printer port).In 2403, assign a DCI
    software port as the
    Caller ID printer port.Should the system output
    Caller ID data to a PC or
    computer? Initially, there is no data in the
    Caller ID Table.
    In 2402, enter data in the
    Caller ID Table as required.
    In 2401, assign Caller ID Table
    entry space as required.In 2401: Start = 0 and
    Length = 1000.Should all the Caller ID Table
    entries be assigned to Tenant
    Group 1?
    In 0921 Item 2, enter 0.In 0921 Item 2, enter 1.
    Should a trunk be able to
    receive and process Caller
    ID information?
    Continued
    from the
    previous page.
    Features B-D
    Caller ID
    142   FEATURES92000SWG08   Issue 1-0 
    						
    							Programming (Cont’d)
    ➣
    0401 - Tenant Group Options, Part A, Item 30: Block Outgoing Caller ID
    Allow (1) or prevent (0) the system from automatically blocking outgoing Caller ID information when a
    user places a call. If allowed (i.e., block enabled), the system automatically inserts the Caller ID block
    code *67 before the user dialed digits. If prevented (i.e., block disabled), the system outdials the call just
    as it was dialed by the user.
    ➣0406 - COS Options, Item 123: Caller ID Display
    In an extension’s Class of Service, enable (1) or disable (0) the extension’s ability to display incoming
    Caller ID name/number information.
    ➣0406 - COS Options, Item 124: Edit Caller ID
    In an extension’s Class of Service, enable (1) or disable (0) the extension’s ability to edit the stored
    Caller ID information.
    ➣0406 - COS Options, Item 125: Automatic Handsfree Incoming
    To allow for the Caller ID pre-answer display, first disable (0) Automatic Handsfree for line/loop key
    calls. (To enable Automatic Handsfree, also enable [1] Program 0401 Item 6.)
    ➣0921 - Basic Trunk Port Setup (Part B), Item 2: Caller ID Enable
    Enable (1) or disable (0) a trunk’s ability to receive Caller ID name/number information.
    ➣1005 - Class of Service
    Assign Class of Service (1-15) to extensions.
    ➣1006 - Programmable Function Keys
    Program a Caller ID Edit key to (code 1073) to allow easier editing of the system’s Caller ID tables.
    ➣2401 - Caller ID Table Setup
    For each Tenant Group (1-4), define the starting address and length of the group’s Caller ID table.
    ➣2402 - Caller ID Table Entries
    Use the Caller ID Table to associate an incoming Caller ID number with a name. When the Caller ID call
    rings in, the system searches this table for a match. If it finds the number in the table, it sends the associ-
    ated name to the telephone’s display.
    ➣2403 - Caller ID Printer Port
    Assign the DCI Software Port number the system will use to output Caller ID information.
    Related Features
    Automatic Route Selection
    ARS can block outgoing Caller ID information on a call-by-call basis. To do this, insert the Caller ID
    block code (e.g., *67) in the ARS Dial Treatments.
    Station Message Detail Recording
    Caller ID information outputs on the SMDR report.
    T1 Trunking (with ANI/DNIS Compatibility)
    ANI/DNIS can use the Caller ID tables for routing. Refer to page 483 for more.
    Operation
    DISPLAYING THE INCOMING NUMBER
    To display the name/number for your incoming call:
    With Automatic Handsfree on Incoming Line/Loop Key Calls
    1. Press FLASH and the incoming line loop key. 
    If the Caller ID data includes the name, you can scroll left and right by pressing * and #.
    2. Press line/loop key to answer the call.
    Without Automatic Handsfree on Incoming Line/Loop Key Calls
    1. Do not lift the handset.
    2. Press line/loop key.
    If the caller ID data includes the name, you can scroll left and right by pressing * and #.
    3. Lift handset or press SPK to answer the call.
    Features B-D
    Caller ID
    92000SWG08   Issue 1-0FEATURES   143 
    						
    							Operation (Cont’d)
    AUTOMATICALLY ADDING NEW NUMBERS TO THE CALLER ID TABLE
    While on a call, to automatically store the Caller ID number shown on your display:
    You can store the Caller ID data in the system’s Caller ID Table or in one of your One Touch keys.
    1. Press Caller ID Edit key (PGM 1006 or SC 851: 1073). You see: PERSONAL: 7  CO:2
    2.
    To store a number in a One Touch key:
    zDial 7 (P
    ersonal). You see: ENTER BIN
    zPress DIAL.
    zPress One touch key that will store the Caller ID information.
    z(Optional — if name is not sent from telco) If you see ENTER NAME, enter the name you want 
    to associate with the stored number (see Entering Names below).
      You cannot edit a name if it was sent from the telco.
    To store a number in the company Caller ID table:
    zDial 2 (C
    ompany).
     If the caller ID Table is full, you see TABLE IS FULL.
    zPress DIAL and dial the bin number in which you want to store the number.
    z(Optional — if name is not sent from telco) If you see ENTER NAME, enter the name you want 
    to associate with the stored number (see Entering Names below).
      You cannot edit a name if it was sent from the telco. Press DND to toggle between upper
    and lower case letters.
    Entering Names
    When entering names, use the One-Touch Keys and dial pad keys as
    shown below.  When using the DSS keys, press the key once for the
    first character, twice for the second character, etc.  For example, to
    enter a C, press DSS1 three times.
    DSS1 = A-D
    DSS2 = E-H 
    DSS3 = I-L 
    DSS4 = M-P 
    DSS5 = Q-T 
    DSS6 = U-Z 
    DSS7 = -- (hyphen) 
    DSS8 = - (space)DSS9 = Extended ASCII
    characters 
    DSS10 = Punctuation marks
    CHECK saves text entry after
    you select it. 
    Dial pad digits = 1-9, # and *
    CONF (TRF) deletes entries (i.e.,
    backspaces over previous entries)
    Note: 
      You don’t have to press CHECK after numerical entries or after
      your last entry.
    Features B-D
    Caller ID
    144   FEATURES92000SWG08   Issue 1-0 
    						
    							Operation (Cont’d)
    MANUALLY CHANGING, DELETING OR ADDING NEW ENTRIES TO THE CALLER ID TABLE.
    To add an entry to the Caller ID Table:
    1. At keyset, press idle CALL key.
    2. Dial 146 or press Caller ID Edit key (PGM 1006 or SC 851: 1073). You see: CHG:2,DEL:3,NEW:6
    3. Dial 6 (for N
    ew). You see: ENTER NEW NUMBER
    If you see TABLE IS FULL, you cannot add additional entries to the Caller ID Table.
    4. Enter the number you want to add to the Caller ID Table.
    For wild card entries, press FLASH. This allows you to associate several phone numbers with
    the same name. For example, 926-540(FLASH) would associate all numbers from 5400-5409 with
    the same name.
    5. Press HOLD.
    6. Enter the name for the number you just added (see the following chart).
    Entering Names
    When entering names, use the One-Touch Keys and dial pad keys as
    shown below.  When using the DSS keys, press the key once for the
    first character, twice for the second character, etc.  For example, to
    enter a C, press DSS1 three times.
    DSS1 = A-D
    DSS2 = E-H 
    DSS3 = I-L 
    DSS4 = M-P 
    DSS5 = Q-T 
    DSS6 = U-Z 
    DSS7 = -- (hyphen) 
    DSS8 = - (space)DSS9 = Extended ASCII
    characters 
    DSS10 = Punctuation marks
    CHECK saves text entry after
    you select it. 
    Dial pad digits = 1-9, # and *
    CONF (TRF) deletes entries (i.e.,
    backspaces over previous entries)
    Note: 
      You don’t have to press CHECK after numerical entries or after
      your last entry.
    7. Press HOLD.
    8. Return to step 3 to add another number to the Caller ID Table.
    OR
    Press HOLD to exit.
    Features B-D
    Caller ID
    92000SWG08   Issue 1-0FEATURES   145 
    						
    							Operation (Cont’d)
    To change an entry in the Caller ID Table:
    1. At keyset, press idle CALL key.
    2. Dial 146 or press Caller ID Edit key (PGM 1006 or SC 851: 1073). You see: CHG:2,DEL:3,NEW:6
    3. Dial 2 (for C
    hange). You see: CHNG. BY NAME?:Y/N
    4.
    To find a name entry in the Caller ID Table:
    zDial 9 (for Y
    es).
    zEnter the name you want to change (see the Entering Names table above) and press HOLD.
     The system finds the first name that matches the letters you entered. To search for other names
    with the same letters, press VOL 
     and VOL 
    .
      If you see NO MATCH, the name doesn’t exist.
    zRe-enter the highlighted name and press HOLD when you are done. You return to step 3.
     You can quickly edit the number for the selected name by pressing CHECK.
    OR
    To find a number entry in the Caller ID Table:
    zDial 6 (for N
    o).
    zDial the number you want to change and press HOLD.
    zRe-enter the highlighted number and press HOLD when you are done. You return to step 3.
     You can quickly edit the name for the selected number by pressing CHECK.
    5. Press HOLD to exit.
    To delete an entry from the Caller ID Table:
    1. At keyset, press idle CALL key.
    2. Dial 146 or press Caller ID Edit key (PGM 1006 or SC 851: 1073). You see: CHG:2,DEL:3,NEW:6
    3. Dial 3 (for D
    elete). You see: DEL. BY NAME?:Y/N
    OR
    Press HOLD to exit.
    4.
    To delete a name entry in the Caller ID Table:
    zDial 9 (for Y
    es).
    zEnter the name you want to delete (see the Entering Names table above) and press HOLD.
     The system finds the first name that matches the letters you entered. To search for other names
    with the same letters, press VOL 
     and VOL 
    .
      If you see NO MATCH, the name doesn’t exist.
    zWhen you find the name you want to delete, press HOLD. You see: ARE YOU SURE? Y/N
    zDial 9 (Yes) to delete or selected name or 6 (No) to cancel the deletion. In either case, you return 
    to step 3.
     You can quickly edit the number for the selected name by pressing CHECK.
    OR
    To delete a number in the Caller ID Table:
    zDial 6 (for N
    o).
    zDial the number you want to delete and press HOLD.
    When you find the number you want to delete, press HOLD. You see: ARE YOU SURE? Y/N
    zDial 9 (Yes) to delete or selected number or 6 (No) to cancel the deletion. In either case, you return 
    to step 3.
     You can quickly edit the name  for the selected name by pressing CHECK.
    Features B-D
    Caller ID
    146   FEATURES92000SWG08   Issue 1-0 
    						
    							Operation (Cont’d)
    CHECKING YOUR UNANSWERED CALLER ID CALLS
    To check if any Caller ID calls rang your phone while you were away:
    1. At keyset, press idle CALL key.
    2. Dial 148. If you missed any calls, you see: MISSED CALL C:2  E:3
    The second row of your display shows the Caller ID number you missed. To see the name (if
    sent from the telco), press CHECK.
    If you missed more than one call while you were out, press VOL 
     and VOL 
     to see the list.
    3. To call the displayed number, dial 2 (C
    all).
    OR
    To erase the displayed number without returning the call, dial 3 (E
    rase).
    4. Press SPK to hang up.
    Features B-D
    Caller ID
    92000SWG08   Issue 1-0FEATURES   147 
    						
    							Central Office Calls, Answering
    Description
     124i Available — 52 trunks. 384i Available— 128 trunks. 
    - Adjusting the sidetone for analog
    trunks is not available.- Adjusting the sidetone for analog
    trunks is available.
    - Customizing CODEC Gain Types
    and Trunk ring Tones requires Base
    2.13, EXCPRU 2.18 or higher.- Customizing CODEC Gain Types
    and Trunk Ring Tones requires
    system software 3.04 or higher. 
    - Unanswered calls can overflow to
    Voice Mail in Base 1.2R or higher
    and all versions of EXCPRU.- Unanswered calls can overflow to
    Voice Mail in system software
    3.05.15 or higher.
    - Unanswered calls can overflow to
    the VAU Automated Attendantin
    Base 4.02, EXCPRU 4.02 or higher.- Unanswered calls can overflow to
    the VAU Automated Attendant in
    system software 3.07.10 or higher.
    The system provides flexible routing of incoming CO (trunk) calls to meet the exact site requirements.  This lets
    trunk calls ring and be answered at any combination of system extensions.  For additional information on mak-
    ing trunks ring, refer to the Ring Group feature.
    Delayed Ringing
    Extensions in a Ring Group can have delayed ringing for trunks. If the trunk is not answered at its original desti-
    nation, it rings the DIL No Answer Ring Group. This could help a secretary that covers calls for their boss. If the
    boss doesn’t answer the call, it rings the secretary’s phone after a programmable interval.
    Universal Answer
    Universal Answer allows an employee to answer a call by going to any keyset and dialing a unique Universal An-
    swer code. The employee doesn’t have to know the trunk number or dial any other codes to pick up the ringing
    trunk. You’ll normally set up Universal Answer along with Universal Night Answer (see Night Service). When
    a Universal Night Answer call rings the External Paging, an employee can answer the call from the first avail-
    able phone. You might also want to use Universal Answer in a noisy warehouse or machine shop where the vol-
    ume of normal telephone ringing is not adequate. After hearing the ringing over the Paging, an employee can
    then easily pick up the call from a shop phone. See Night Service for more on Universal Night Answer.
    Conditions
    (A.) The system provides analog trunk CO service via ATRU PCBs.  ATRU PCBs can connect to either loop
    start or ground start CO lines. However, ground start operation requires the installation of additional
    ATRU daughter boards.  Refer to the system hardware manual for additional details.
    (B.) Analog Trunk (ATRU) PCBs do not require circuit type programming.  In addition, the system automat-
    ically detects the ATRU ground start daughter boards, if installed.
    Default Setting
    •Enabled.
    Features B-D
    Central Office Calls, Answering
    148   FEATURES92000SWG08   Issue 1-0 
    						
    							Programming
    Start
    Is trunk other
    than CO loop
    start DTMF?Refer to 0901 to
    match the system to
    the connected trunk.
    In 0910, assign trunks to Ring Groups.
    Trunks that ring extensions the same way
    should be in the same Ring Group. A trunk
    can be in only one Ring Group for each
    Night Service mode.
    In 0911, set up the Trunk Access
    Maps. A trunk can be in more
    than one map. Each map sets
    incoming/outgoing options.
    Should extension
    ring for incoming
    calls on trunk?In 0909, assign
    extension to trunks
    Ring Group and
    enter 1 (ringing).In 0909, assign
    extension to trunks
    Ring Group and
    enter 0 (no ringing).
    Should non-ringing
    extension be able
    to answer calls on
    the trunk?In 0912, assign extension
    to Access Map that
    prevents user from
    answering trunk.
    In 0912, assign
    extension to Access
    Map that allows user
    to answer the trunk.In 0903, assign
    names to trunks to
    make incoming call
    identification easier.
    Continued
    on next
    page.
    Yes
    No
    RingNot Ring
    No
    Yes
    By default, system trunks are
    loop start DTMF.See also:
    - Direct Inward Dialing
    - Tie Lines.
    If trunk is programmed to ring
    extension, incoming access (set
    in 0911/0912) is not required.
    The flowchart on the
    following page is for
    ringing extensions only.
    Features B-D
    Central Office Calls, Answering
    92000SWG08   Issue 1-0FEATURES   149 
    						
    							Programming (Cont’d)
    Continued
    from
    previous
    page.
    Do you want unanswered
    calls to reroute?In 0405:62, enter the DIL
    No Answer Time (>0).In 0405:62, enter 0.YesNo
    Should calls reroute to
    a Ring Group, Voice
    Mail or the VAU
    Automated Attendant?In 0919 for each trunk,
    enter the no-answer
    Ring Group.
    In 0919 for each
    trunk, enter 128
    (384i) or 16 (124i).
    In 0919 for each
    trunk, enter 127
    (384i) or 15 (124i).
    In 2205 for each trunk, enter
    the VAU message number.
    Ring
    GroupVAU Auto
    Attendant
    Voice Mail
    When a user is on an
    outside call, is the
    sidetone level correct?In 0129, adjust the sidetone
    level for trunks connected
    to ATRU PCB ports.
    Do you want to
    change the way calls
    ring keysets?Change the Ring Tone Range in
    0902 amd 1001:2, the tones
    within each range in 0111 and
    the ring cadence in 1008:4.
    Do you want to change
    the way calls ring
    single line telephones?Change the settings for
    1001:6 and 1008:4.
    No
    Yes
    Yes
    No
    Yes
    Do you want to adjust the
    gain (volume) for trunks or
    single line telephones?Change the
    settings in
    1001:4.Assign a different CODEC
    Gain Type in 0901:3. If
    required, change the CODEC
    gains in 0117.
    TrunksSLTs
    If a call rings longer than a
    specified interval, should the
    ring cadence change to a
    unique alarm sound?In 0401:3, enter 1. Set
    the interval in 0405:7.In 0401:3, enter 0.
    Continued
    on next
    page.
    NoYes
    No
    Features B-D
    Central Office Calls, Answering
    150   FEATURES92000SWG08   Issue 1-0 
    						
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