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Nitsuko 124i/384i Software Manual

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    							Table 1-4, Function Key Codes by Feature
    To program a key, press CALL, dial 851, press the key and enter the code (e.g., 1057 for Voice Over).
    For this feature... Use this key... When you are...  Key Lamp StatusAlso see
    Srvc Code
    Abbreviated DialingCode: 1037
    Operation: Press key +
    bin + Line or CALLDialing a stored Common
    Abbreviated Dialing numberNone #2 + bin
    Code: 1038 
    Operation: Press key +
    bin + Line or CALL keyDialing a stored Group
    Abbreviated Dialing numberNone #4 + bin
    Account CodesCode:1054 
    Operation: Press key +
    Dial Account CodeEntering Account Codes None *
    Automatic Call
    Distribution (ACD)Code: 1046 
    Operation: Press key to
    log in
    Press key + 1 to log out
    or 0 to cancelBasic Operation
    Logging in or out of an ACD
    GroupOn red when
    logged in
    Off when logged
    out*5
    Code: 1047 
    Operation: Press keyTurning ACI Call Recording
    on or offOn red when
    recording
    Off when not
    recording160
    Code: 1048
    Operation: Press keyEmergency Call
    Placing or receiving an
    Emergency CallOn while calling
    your supervisor or
    after being answered
    by your supervisor
    Flashing fast at the
    supervisor while
    ringing-
    Code: 1049
    Operation: Press keyRest Mode
    Enabling/disabling Rest ModeOn red when Rest
    Mode enabled
    Off when Rest
    Mode disabled-
    Code: 1050
    Operation: Press keyOut of Service
    Taking an ACD Group out of
    Service (for Group
    Supervisors only), or Taking
    all ACD Groups out of service
    (for System Supervisors only)--
    Code: 1051
    Operation: Press keyMonitoring an ACD Agent’s
    conversationOn red while
    monitoring
    Off when not
    monitoring-
    Code: 1052
    Operation: Press keySwitching (splitting) between an
    ACD Agent and their outside
    caller after an emergency call--
    Introducing the Features
    Charts and Illustrations
    92000SWG08   Issue 1-0FEATURES   21 
    						
    							Table 1-4, Function Key Codes by Feature
    To program a key, press CALL, dial 851, press the key and enter the code (e.g., 1057 for Voice Over).
    For this feature... Use this key... When you are...  Key Lamp StatusAlso see
    Srvc Code
    Automatic Call
    Distribution (Cont’d)Code: 1053
    Operation: Press keyWo r k  T i m e
    Enabling/disabling Work TimeOn if Work Time
    enabled, Flashing
    while on call if Auto
    Work Time enabled
    Off when Work Time
    disabled-
    Code: 1058
    Operation: NoneDSS Agent Status
    Using a BLF indiction to view
    an agent’s statusOff when idle
    On when busy
    Double wink off when
    making an emergency
    call
    Wink off when logged
    off or not installed
    Double wink on when
    logged on-
    Code: 1079
    Operation: Press key
    while on hookQueue Status Check
    With 384i 3.07.18 or higher, an
    in an ACD group and wish to
    check status of the queue groupsNone -
    Barge InCode: 1019 
    Operation: Press keyBarging In on a co-worker’s
    conversationNone -
    Call ForwardingCode: 1080
    Operation: Press keyCall Forwarding to extension
    or Voice MailNone *2
    Call Forwarding,
    Off-PremiseCode: 1081
    Operation: Press keySetting up Call Forwarding Off-
    Premise, Selectable Display
    Messaging, VAU Park /Page and
    VAU Personal GreetingNone *4
    Call Forwarding / Do
    Not Disturb OverrideCode: 1022 
    Operation: Call
    extension + Press keyOverriding an extension’s Call
    Forwarding or Do Not DisturbNone -
    Callback / Camp On /
    Trunk QueuingCode: 1020
    Operation: Call busy
    extension or access
    busy trunk + Press keyLeaving a Callback request at
    a busy extension, Camping On
    to a busy extension, or
    Queuing for a busy trunkOn red when
    activated2
    Caller IDCode: 1073
    Operation: Press key
    + 2 (
    Change), 3
    (
    Delete) or 6 (
    New)Changing, deleting or adding
    new numbers to the Caller ID
    TableNone 146
    Central Office CallsCode: Trunk number
    (0001-0128) or 0000 to
    undefine 
    Operation: Press keyPressing a line key to place or
    answer a trunk call (where
    trunks are 0001-0128)On green when
    seized, on red when
    busy (by other party),
    Slow Flash green
    when ringing, Hold
    flash when on Hold#9
    Introducing the Features
    Charts and Illustrations
    22   FEATURES92000SWG08  Issue 1-0 
    						
    							Table 1-4, Function Key Codes by Feature
    To program a key, press CALL, dial 851, press the key and enter the code (e.g., 1057 for Voice Over).
    For this feature... Use this key... When you are...  Key Lamp StatusAlso see
    Srvc Code
    ConferenceCode: 1016 
    Operation: Set up call
    + Press key + set up call
    to add + Press key twiceSetting up a Conference or a
    Meet Me ConferenceOn red during setup #1
    Conference, Voice Call Code: 1017
    Operation: Set up
    trunk call + Press keySetting up a Voice Call
    ConferenceNone -
    Data CommunicationsCode: 1029 
    Operation: Press key
    + ext or outside numberPlacing a data call On red when call
    set up-
    Code: 1030 
    Operation: Press key
    + line keyOn a data call and wish to
    block Barge In and Off Hook
    SignalingOn red when call is
    placed-
    Code: 1045 
    Operation: Press key
    + terminal dialUsing your PC for
    Telemarketing DialNone -
    Department CallingCode: 1074
    Operation: Press keyLogging in or logging out of your
    Department Calling GroupOn when removed,
    Off when installed150
    Department Step CallingCode: 1021 
    Operation: Dial busy
    ext + Press keyStep Calling through a
    Department Group for an idle
    memberNone #
    Directory Dialing
    (384i 3.06.02 or higher)Code: 1082
    Operation: Do not lift
    handset + Press keyUsing Directory Dialing None 3 (On
    hook)
    Group Call PickupCode: 1007 
    Operation: CALL +
    Press keyAnswering a call ringing
    another phone in your Pickup
    GroupNone *#
    Code: 1008 
    Operation: CALL +
    Press keyAnswering a call ringing a
    phone in another Pickup
    Group - if you don’t know the
    group numberNone 869 
    Code: 1009 + Pickup
    Group (1-9 or 01-32)
    Operation: CALL +
    Press key + Pkup GroupAnswering a call ringing a
    phone in a specific Pickup
    GroupNone 868
    HotlineCode: 1058 + dest. ext
    Operation: Press keyPlacing a call to your Hotline
    partnerFull BLF (red) for
    covered ext.-
    Headset OperationCode: 1028 
    Operation: Press keyEnabling or disabling Headset
    OperationOn red when
    activated 834 
    HoldCode: 1043 
    Operation: Place or
    answer call + Press keyPutting a call on System Hold
    (if your phone’s Hold key is
    reassigned)None -
    Introducing the Features
    Charts and Illustrations
    92000SWG08   Issue 1-0FEATURES   23 
    						
    							Table 1-4, Function Key Codes by Feature
    To program a key, press CALL, dial 851, press the key and enter the code (e.g., 1057 for Voice Over).
    For this feature... Use this key... When you are...  Key Lamp StatusAlso see
    Srvc Code
    Hold (cont.)Code: 1044 
    Operation: Place or
    answer call + Press keyPutting a call on Exclusive
    HoldNone -
    Loop KeysCode: 1078 + 0
    (Incoming), 1
    (Outgoing) or 2 (Both
    Ways) + 000 (All trunk
    groups incoming or
    ARS outgoing) or
    Trunk group (001-128).
    Operation: Press keyPlacing or answering a trunk
    callFlashing red when
    ringing, 
    On green when in
    use-
    Meet Me Conference
    (Also see Conference)
    Meet Me PagingCode: 1010 
    Operation: Press keyJoining a Meet Me Conference
    or Meet Me PageNone 863
    Memo DialCode: 1015
    Operation: 
    Store: While on call,
    Press key + number
    Use: Press key +
    CALL or line
    Erase: CALL + Press keyStoring, using or checking a
    Memo Dial numberNone -
    Message WaitingCode: 1023 
    Operation: Call
    extension + Press keyAnswering a Message Waiting None *0
    Microphone CutoffCode: 1026 
    Operation: Set up call
    + Press keyUsing Microphone Cutoff On red when
    activated -
    Multiple Directory
    NumbersCode: 1036 + ext.
    Operation: Press keyPlacing or answering a call to
    your virtual (phantom)
    extensionSlow Flash red
    when ringing, On
    red when busy-
    Night Service Code: 1039 + pswd
    (0000)
    Operation: Press keyActivating the Day Mode  On red when
    activated 818 +
    pswd
    (0000) + 0
    Code: 1040 + pswd
    (0000) 
    Operation: Press keyActivating the Night Mode On red when
    activated818 +
    pswd
    (0000) + 1
    Code: 1041 + pswd
    (0000) 
    Operation: Press keyActivating the Midnight Mode On red when
    activated818 +
    pswd
    (0000) + 2
    Code: 1042 + pswd
    (0000) 
    Operation: Press keyActivating the Rest Mode On red when
    activated818 +
    pswd
    (0000) + 3
    Introducing the Features
    Charts and Illustrations
    24   FEATURES92000SWG08  Issue 1-0 
    						
    							Table 1-4, Function Key Codes by Feature
    To program a key, press CALL, dial 851, press the key and enter the code (e.g., 1057 for Voice Over).
    For this feature... Use this key... When you are...  Key Lamp StatusAlso see
    Srvc Code
    Off Hook SignalingCode: 1018 
    Operation: At busy,
    press keySignaling a busy extension None 7
    One-Touch Serial
    OperationCode:  1034 
    Operation:  
    Store: 852 +
    One-Touch Key +
    sequence + Press key
    Use: Press key +
    One-Touch KeyStoring, using or clearing a
    One-Touch Serial OperationNone 852
    Paging, ExternalCode: 1004 + zone (1-8) 
    Operation: Press keyMaking an external zone page On red when
    activated 803 + zone
    Code: 1005 
    Operation: Press keyMaking an external All Call
    page On red when
    activated 803 + 0
    Paging, InternalCode: 1006 + zone
    (1-9 or 01-32)
    Operation: Press keyBroadcasting to an Internal
    Paging ZoneOn red when
    activated 801 + zone
    Code: 1076
    Operation: Press keyBroadcasting to all Internal
    Paging zonesOn red when
    activated801 + 0 or
    00
    ParkCode: 1033 + orbit
    (1-9 or 01-32)
    Operation: Press keyPlacing a call into or retrieving
    a call from a Park OrbitFast Flash when
    orbit busy (green at
    originator, red at
    others)#6 (Park)
    *6
    (pickup) 
    Repeat RedialCode: 1075
    Operation: Press keyActivating Repeat Redial
    while on a callFast Flash while
    system waits to redial-
    Reverse Voice OverCode: 1056 + dest. ext.
    Operation: Press and
    hold keyInitiating Reverse Voice Over Full BLF red -
    Room MonitorCode: 1025
    Operation: Press key at
    destination and sourceActivating Room Monitor Dest. Fast Flash red,
    Source Hold Flash
    red - 
    Save Number DialedCode: 1014 
    Operation:
    Save: Place call + Press key 
    Redial: Line or CALL
    + Press keySaving, redialing or checking
    a saved numberNone -
    Secretary Call (Buzzer)Code: 1031 + sec. ext
    Operation: Press keyCalling your secretary (using
    the buzzer)On red at source
    Fast Flash red at
    destination-
    Secretary Call PickupCode: 1032 + boss ext
    Operation: Press keyA secretary picking up a call
    ringing your boss’s extension.On red when
    activated-
    Introducing the Features
    Charts and Illustrations
    92000SWG08   Issue 1-0FEATURES   25 
    						
    							Table 1-4, Function Key Codes by Feature
    To program a key, press CALL, dial 851, press the key and enter the code (e.g., 1057 for Voice Over).
    For this feature... Use this key... When you are...  Key Lamp StatusAlso see
    Srvc Code
    Selectable Display
    MessagingCode: 1081
    Operation: Press keySetting up Call Forwarding
    Off-Premise, Selectable
    Display Messaging, VAU Park
    and Page and VAU Personal
    GreetingNone *4
    Serial CallCode: 1035 
    Operation: Trk call +
    Hold + ext + Press keyPlacing a Serial Call to a co-
    workerNone -
    TransferCode:1077
    Operation: Press keyTransferring a call (if CONF
    (TRF) is not set for Transfer)None -
    Trunk Group RoutingCode: 1011 
    Operation: Press keyAccessing a trunk using Trunk
    Group RoutingOn red when active 9
    Trunk GroupsCode: 1012 + trk
    group (1-9, 01-99 or
    001-128) Operation:
    Press keyUsing a loop key to access a
    Trunk GroupOn red when active  804
    Trunk QueuingCode: 1020 
    Operation: Hear busy
    tone for trk + Press keyCamping On or Queuing for a
    trunkNone 2
    Voice Announce Unit
    (Park and Page)
    (Personal Greeting)Code: 1081
    Operation: Press keySetting up Call Forwarding Off-
    Premise, Selectable Display
    Messaging, VAU Park and Page
    and VAU Personal GreetingNone *4
    Voice MailCode: 1059 
    In 384i 3.07.10 or higher,
    enter 1059 followed by
    extension or Message
    Center number.
    Operation: Press keyCalling Voice Mail or leaving
    a messageNone *8 or 8
    Code: 1060 
    Operation: Set up call
    + Press keyUsing Voice Mail Record Slow Flash red
    when active-
    Voice OverCode: 1057 
    Operation: Hear
    Off-Hook Signaling
    tones + Press keyInitiating or responding to
    Voice OverOn red when
    responding
    Hold Flash red
    when listening6
     
    Introducing the Features
    Charts and Illustrations
    26   FEATURES92000SWG08  Issue 1-0 
    						
    							Table 1-5, Function Key Codes by Number
    To program a key, press CALL, dial 851, press the key and enter the code (e.g., 1057 for Voice Over).
    Use this key... For this feature... When you are... Key Lamp StatusAlso see
    Srvc Code
    Code: Trunk number
    (0001-0128) or 0000 to
    undefine 
    Operation: Press keyCentral Office Calls Pressing a line key to place or
    answer a trunk call (where
    trunks are 0001-0128)On green when
    seized, on red
    when in use (by
    other party), Slow
    Flash green when
    ringing, Hold flash
    when on Hold#9
    Code: 1004 + zone (1-8)
    Operation: Press keyPaging, External Broadcasting to an External
    Paging ZoneOn red when
    activated803 + zone
    Code: 1005
    Operation: Press keyPaging, External Broadcasting to all External
    Paging ZonesOn red when
    activated803 + 0
    Code: 1006 + zone
    (1-9 or 01-32)
    Operation: Press keyPaging, Internal Broadcasting to an Internal
    Paging ZoneOn red when
    activated801 + zone
    Code: 1007
    Operation: CALL +
    Press keyGroup Call Pickup Answering a call ringing
    another phone in your Pickup
    GroupNone *#
    Code: 1008
    Operation: CALL +
    Press keyGroup Call Pickup Answering a call ringing a
    phone in another Pickup
    Group - if you don’t know the
    group numberNone 869
    Code: 1009 + Pickup
    Group (1-9 or 01-32)
    Operation: CALL +
    Press key + Pickup
    GroupGroup Call Pickup Answering a call ringing a
    phone in a specific Pickup
    GroupNone 868
    Code: 1010
    Operation: Press keyMeet Me Conference
    (Also see Conference)
    Meet Me PagingJoining a Meet Me Conference
    or Meet Me PageNone 863
    Code: 1011
    Operation: Press keyTrunk Group Routing Accessing a trunk using Trunk
    Group RoutingOn red when active 9 
    Code: 1012 + tr group
    (1-9, 01-99 or 001-128)
    Operation: Press keyTrunk Groups Using a loop key to access a
    Trunk GroupOn red when active 804
    Code: 1014 
    Operation:
    Save: Place call + Press
    key 
    Redial: Line or CALL
    + Press keySave Number Dialed  Saving, redialing or checking
    a saved numberNone -
    Introducing the Features
    Charts and Illustrations
    92000SWG08   Issue 1-0FEATURES   27 
    						
    							Table 1-5, Function Key Codes by Number
    To program a key, press CALL, dial 851, press the key and enter the code (e.g., 1057 for Voice Over).
    Use this key... For this feature... When you are... Key Lamp StatusAlso see
    Srvc Code
    Code: 1015
    Operation: 
    Store: While on call,
    Press key + number
    Use: Press key + CALL
    or line Erase: CALL +
    Press keyMemo Dial Storing, using or checking a
    Memo Dial numberNone -
    Code: 1016
    Operation: Set up call
    + Press key + set up
    call to add + Press key
    twiceConference Setting up a Conference or a
    Meet Me ConferenceOn red during setup #1
    Code: 1017
    Operation: Set up
    trunk call + Press keyConference, Voice Call  Setting up a Voice Call
    ConferenceNone -
    Code: 1018
    Operation: At busy,
    press keyOff Hook Signaling Signaling a busy extension None 7
    Code: 1019
    Operation: Press keyBarge In  Barging In on a co-worker’s
    conversationNone -
    Code: 1020
    Operation: Call busy
    extension or access
    busy trunk + Press keyCallback / Camp On /
    Trunk QueuingLeaving a Callback request at
    a busy extension, Camping On
    to a busy extension, Queuing
    for a busy trunkOn red when
    activated2
    Code: 1021
    Operation: Dial busy
    ext + Press keyDepartment Step Calling Step Calling through a
    Department Group for an idle
    member None #
    Code: 1022
    Operation: Call
    extension + Press keyCall Forwarding / Do
    Not Disturb OverrideOverriding an extension’s Call
    Forwarding or Do Not DisturbNone -
    Code: 1023
    Operation: Call
    extension + Press keyMessage Waiting Answering a Message Waiting None  *0
    Code: 1025
    Operation: Press key
    at destination and
    sourceRoom Monitor Activating Room Monitor Fast Flash red at
    destination, Hold
    Flash red at source-
    Code: 1026
    Operation: Set up call
    + Press keyMicrophone Cutoff Using Microphone Cutoff  On red when
    activated-
    Code: 1028
    Operation: Press keyHeadset Operation Enabling or disabling Headset
    OperationOn red when
    activated 834
    Introducing the Features
    Charts and Illustrations
    28   FEATURES92000SWG08  Issue 1-0 
    						
    							Table 1-5, Function Key Codes by Number
    To program a key, press CALL, dial 851, press the key and enter the code (e.g., 1057 for Voice Over).
    Use this key... For this feature... When you are... Key Lamp StatusAlso see
    Srvc Code
    Code: 1029
    Operation: Press key
    + ext or outside numberData Communications Setting up a Data Call On red when call
    set up- 
    Code: 1030
    Operation: Press key
    + line keyOn a data call and wish to
    block Barge In and Off Hook
    SignalingOn red when call is
    active-
    Code: 1031 + sec. ext.
    Operation:Press keySecretary Call Calling your secretary (using
    the buzzer)On red at source Fast
    Flash red at
    destination- 
    Code: 1032 + boss ext.
    Operation: Press keyA secretary picking up a call
    ringing your boss’s extension.On red when
    activated - 
    Code:  1033 + orbit
    (1-8 or 01-32)
    Operation: Press keyPark Placing a call into or retrieving
    a call from a Park OrbitFast Flash when
    orbit is busy (green
    at originator, red at
    others)#6 (Park)
    *6 (pickup)
    Code: 1034
    Operation: 
    Store: 852 +
    One-Touch + sequence
    + Press key 
    Use: Press key +
    One-Touch keyOne-Touch Serial
    OperationStoring, using or clearing a
    One-Touch Serial OperationNone 852
    Code: 1035
    Operation: Trk call +
    Hold + ext + Press keySerial Call Placing a Serial Call to a co-
    workerNone - 
    Code: 1036 + ext.
    Operation: Press keyMultiple Directory
    NumbersPlacing or answering a call
    from your virtual (phantom)
    extensionSlow Flash red
    when ringing, On
    red when busy-
    Code: 1037
    Operation: Press key +
    bin + Line or CALL keyAbbreviated Dialing Dialing a stored Common
    Abbreviated Dialing numberNone #2 + bin 
    Code: 1038
    Operation: Press key +
    bin + Line or CALL key Abbreviated Dialing Dialing a stored Group
    Abbreviated Dialing numberNone #4 + bin
    Introducing the Features
    Charts and Illustrations
    92000SWG08   Issue 1-0FEATURES   29 
    						
    							Table 1-5, Function Key Codes by Number
    To program a key, press CALL, dial 851, press the key and enter the code (e.g., 1057 for Voice Over).
    Use this key... For this feature... When you are... Key Lamp StatusAlso see
    Srvc Code
    Code: 1039 + pswd
    (0000)
    Operation:  Press keyNight Service Activating the Day Mode On red when
    activated 818 +
    pswd
    (0000) + 0
    Code: 1040 + pswd
    (0000)
    Operation: Press keyActivating the Night Mode On red when
    activated818 +
    pswd
    (0000) +1
    Code: 1041 + pswd
    (0000)
    Operation: Press keyActivating the Midnight Mode On red when
    activated818 +
    pswd
    (0000) +2
    Code: 1042 + pswd
    (0000)
    Operation: Press keyNight Service (cont.) Activating the Rest Mode On red when
    activated818 +
    pswd
    (0000) +3
    Code: 1043
    Operation: Place or
    answer call + Press keyHold  Putting a call on System Hold
    (if hold key is reassigned)None -
    Code: 1044
    Operation: Place or
    answer call + Press keyPutting a call on Exclusive
    HoldNone -
    Code: 1045
    Operation: Press key +
    terminal dialData Using your PC for
    Telemarketing DialNone -
    Code: 1046
    Operation: Press key to
    log in
    Press key + 1 to log out
    or 0 to cancelAutomatic Call
    Distribution (ACD)Basic Operation
    Logging in or out of an ACD
    GroupOn red when
    logged in
    Off when logged
    out*5
    Code: 1047
    Operation: Press keyCall Recording
    Turning ACI Call Recording
    on or offOn red while
    recording. Off
    while not recording160
    Code: 1048
    Operation: Press keyEmergency Call
    Placing or receiving an
    Emergency CallOn while calling
    your supervisor or
    after being
    answered by your
    supervisor
    Flashing fast at the
    supervisor while
    ringing-
    Code: 1049
    Operation: Press keyRest Mode
    Enabling/disabling Rest ModeOn red when Rest
    Mode enabled
    Off when Rest
    Mode disabled-
    Introducing the Features
    Charts and Illustrations
    30   FEATURES92000SWG08  Issue 1-0 
    						
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