Nitsuko 124i/384i Software Manual
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Table 1-4, Function Key Codes by Feature To program a key, press CALL, dial 851, press the key and enter the code (e.g., 1057 for Voice Over). For this feature... Use this key... When you are... Key Lamp StatusAlso see Srvc Code Abbreviated DialingCode: 1037 Operation: Press key + bin + Line or CALLDialing a stored Common Abbreviated Dialing numberNone #2 + bin Code: 1038 Operation: Press key + bin + Line or CALL keyDialing a stored Group Abbreviated Dialing numberNone #4 + bin Account CodesCode:1054 Operation: Press key + Dial Account CodeEntering Account Codes None * Automatic Call Distribution (ACD)Code: 1046 Operation: Press key to log in Press key + 1 to log out or 0 to cancelBasic Operation Logging in or out of an ACD GroupOn red when logged in Off when logged out*5 Code: 1047 Operation: Press keyTurning ACI Call Recording on or offOn red when recording Off when not recording160 Code: 1048 Operation: Press keyEmergency Call Placing or receiving an Emergency CallOn while calling your supervisor or after being answered by your supervisor Flashing fast at the supervisor while ringing- Code: 1049 Operation: Press keyRest Mode Enabling/disabling Rest ModeOn red when Rest Mode enabled Off when Rest Mode disabled- Code: 1050 Operation: Press keyOut of Service Taking an ACD Group out of Service (for Group Supervisors only), or Taking all ACD Groups out of service (for System Supervisors only)-- Code: 1051 Operation: Press keyMonitoring an ACD Agent’s conversationOn red while monitoring Off when not monitoring- Code: 1052 Operation: Press keySwitching (splitting) between an ACD Agent and their outside caller after an emergency call-- Introducing the Features Charts and Illustrations 92000SWG08 Issue 1-0FEATURES 21
Table 1-4, Function Key Codes by Feature To program a key, press CALL, dial 851, press the key and enter the code (e.g., 1057 for Voice Over). For this feature... Use this key... When you are... Key Lamp StatusAlso see Srvc Code Automatic Call Distribution (Cont’d)Code: 1053 Operation: Press keyWo r k T i m e Enabling/disabling Work TimeOn if Work Time enabled, Flashing while on call if Auto Work Time enabled Off when Work Time disabled- Code: 1058 Operation: NoneDSS Agent Status Using a BLF indiction to view an agent’s statusOff when idle On when busy Double wink off when making an emergency call Wink off when logged off or not installed Double wink on when logged on- Code: 1079 Operation: Press key while on hookQueue Status Check With 384i 3.07.18 or higher, an in an ACD group and wish to check status of the queue groupsNone - Barge InCode: 1019 Operation: Press keyBarging In on a co-worker’s conversationNone - Call ForwardingCode: 1080 Operation: Press keyCall Forwarding to extension or Voice MailNone *2 Call Forwarding, Off-PremiseCode: 1081 Operation: Press keySetting up Call Forwarding Off- Premise, Selectable Display Messaging, VAU Park /Page and VAU Personal GreetingNone *4 Call Forwarding / Do Not Disturb OverrideCode: 1022 Operation: Call extension + Press keyOverriding an extension’s Call Forwarding or Do Not DisturbNone - Callback / Camp On / Trunk QueuingCode: 1020 Operation: Call busy extension or access busy trunk + Press keyLeaving a Callback request at a busy extension, Camping On to a busy extension, or Queuing for a busy trunkOn red when activated2 Caller IDCode: 1073 Operation: Press key + 2 ( Change), 3 ( Delete) or 6 ( New)Changing, deleting or adding new numbers to the Caller ID TableNone 146 Central Office CallsCode: Trunk number (0001-0128) or 0000 to undefine Operation: Press keyPressing a line key to place or answer a trunk call (where trunks are 0001-0128)On green when seized, on red when busy (by other party), Slow Flash green when ringing, Hold flash when on Hold#9 Introducing the Features Charts and Illustrations 22 FEATURES92000SWG08 Issue 1-0
Table 1-4, Function Key Codes by Feature To program a key, press CALL, dial 851, press the key and enter the code (e.g., 1057 for Voice Over). For this feature... Use this key... When you are... Key Lamp StatusAlso see Srvc Code ConferenceCode: 1016 Operation: Set up call + Press key + set up call to add + Press key twiceSetting up a Conference or a Meet Me ConferenceOn red during setup #1 Conference, Voice Call Code: 1017 Operation: Set up trunk call + Press keySetting up a Voice Call ConferenceNone - Data CommunicationsCode: 1029 Operation: Press key + ext or outside numberPlacing a data call On red when call set up- Code: 1030 Operation: Press key + line keyOn a data call and wish to block Barge In and Off Hook SignalingOn red when call is placed- Code: 1045 Operation: Press key + terminal dialUsing your PC for Telemarketing DialNone - Department CallingCode: 1074 Operation: Press keyLogging in or logging out of your Department Calling GroupOn when removed, Off when installed150 Department Step CallingCode: 1021 Operation: Dial busy ext + Press keyStep Calling through a Department Group for an idle memberNone # Directory Dialing (384i 3.06.02 or higher)Code: 1082 Operation: Do not lift handset + Press keyUsing Directory Dialing None 3 (On hook) Group Call PickupCode: 1007 Operation: CALL + Press keyAnswering a call ringing another phone in your Pickup GroupNone *# Code: 1008 Operation: CALL + Press keyAnswering a call ringing a phone in another Pickup Group - if you don’t know the group numberNone 869 Code: 1009 + Pickup Group (1-9 or 01-32) Operation: CALL + Press key + Pkup GroupAnswering a call ringing a phone in a specific Pickup GroupNone 868 HotlineCode: 1058 + dest. ext Operation: Press keyPlacing a call to your Hotline partnerFull BLF (red) for covered ext.- Headset OperationCode: 1028 Operation: Press keyEnabling or disabling Headset OperationOn red when activated 834 HoldCode: 1043 Operation: Place or answer call + Press keyPutting a call on System Hold (if your phone’s Hold key is reassigned)None - Introducing the Features Charts and Illustrations 92000SWG08 Issue 1-0FEATURES 23
Table 1-4, Function Key Codes by Feature To program a key, press CALL, dial 851, press the key and enter the code (e.g., 1057 for Voice Over). For this feature... Use this key... When you are... Key Lamp StatusAlso see Srvc Code Hold (cont.)Code: 1044 Operation: Place or answer call + Press keyPutting a call on Exclusive HoldNone - Loop KeysCode: 1078 + 0 (Incoming), 1 (Outgoing) or 2 (Both Ways) + 000 (All trunk groups incoming or ARS outgoing) or Trunk group (001-128). Operation: Press keyPlacing or answering a trunk callFlashing red when ringing, On green when in use- Meet Me Conference (Also see Conference) Meet Me PagingCode: 1010 Operation: Press keyJoining a Meet Me Conference or Meet Me PageNone 863 Memo DialCode: 1015 Operation: Store: While on call, Press key + number Use: Press key + CALL or line Erase: CALL + Press keyStoring, using or checking a Memo Dial numberNone - Message WaitingCode: 1023 Operation: Call extension + Press keyAnswering a Message Waiting None *0 Microphone CutoffCode: 1026 Operation: Set up call + Press keyUsing Microphone Cutoff On red when activated - Multiple Directory NumbersCode: 1036 + ext. Operation: Press keyPlacing or answering a call to your virtual (phantom) extensionSlow Flash red when ringing, On red when busy- Night Service Code: 1039 + pswd (0000) Operation: Press keyActivating the Day Mode On red when activated 818 + pswd (0000) + 0 Code: 1040 + pswd (0000) Operation: Press keyActivating the Night Mode On red when activated818 + pswd (0000) + 1 Code: 1041 + pswd (0000) Operation: Press keyActivating the Midnight Mode On red when activated818 + pswd (0000) + 2 Code: 1042 + pswd (0000) Operation: Press keyActivating the Rest Mode On red when activated818 + pswd (0000) + 3 Introducing the Features Charts and Illustrations 24 FEATURES92000SWG08 Issue 1-0
Table 1-4, Function Key Codes by Feature To program a key, press CALL, dial 851, press the key and enter the code (e.g., 1057 for Voice Over). For this feature... Use this key... When you are... Key Lamp StatusAlso see Srvc Code Off Hook SignalingCode: 1018 Operation: At busy, press keySignaling a busy extension None 7 One-Touch Serial OperationCode: 1034 Operation: Store: 852 + One-Touch Key + sequence + Press key Use: Press key + One-Touch KeyStoring, using or clearing a One-Touch Serial OperationNone 852 Paging, ExternalCode: 1004 + zone (1-8) Operation: Press keyMaking an external zone page On red when activated 803 + zone Code: 1005 Operation: Press keyMaking an external All Call page On red when activated 803 + 0 Paging, InternalCode: 1006 + zone (1-9 or 01-32) Operation: Press keyBroadcasting to an Internal Paging ZoneOn red when activated 801 + zone Code: 1076 Operation: Press keyBroadcasting to all Internal Paging zonesOn red when activated801 + 0 or 00 ParkCode: 1033 + orbit (1-9 or 01-32) Operation: Press keyPlacing a call into or retrieving a call from a Park OrbitFast Flash when orbit busy (green at originator, red at others)#6 (Park) *6 (pickup) Repeat RedialCode: 1075 Operation: Press keyActivating Repeat Redial while on a callFast Flash while system waits to redial- Reverse Voice OverCode: 1056 + dest. ext. Operation: Press and hold keyInitiating Reverse Voice Over Full BLF red - Room MonitorCode: 1025 Operation: Press key at destination and sourceActivating Room Monitor Dest. Fast Flash red, Source Hold Flash red - Save Number DialedCode: 1014 Operation: Save: Place call + Press key Redial: Line or CALL + Press keySaving, redialing or checking a saved numberNone - Secretary Call (Buzzer)Code: 1031 + sec. ext Operation: Press keyCalling your secretary (using the buzzer)On red at source Fast Flash red at destination- Secretary Call PickupCode: 1032 + boss ext Operation: Press keyA secretary picking up a call ringing your boss’s extension.On red when activated- Introducing the Features Charts and Illustrations 92000SWG08 Issue 1-0FEATURES 25
Table 1-4, Function Key Codes by Feature To program a key, press CALL, dial 851, press the key and enter the code (e.g., 1057 for Voice Over). For this feature... Use this key... When you are... Key Lamp StatusAlso see Srvc Code Selectable Display MessagingCode: 1081 Operation: Press keySetting up Call Forwarding Off-Premise, Selectable Display Messaging, VAU Park and Page and VAU Personal GreetingNone *4 Serial CallCode: 1035 Operation: Trk call + Hold + ext + Press keyPlacing a Serial Call to a co- workerNone - TransferCode:1077 Operation: Press keyTransferring a call (if CONF (TRF) is not set for Transfer)None - Trunk Group RoutingCode: 1011 Operation: Press keyAccessing a trunk using Trunk Group RoutingOn red when active 9 Trunk GroupsCode: 1012 + trk group (1-9, 01-99 or 001-128) Operation: Press keyUsing a loop key to access a Trunk GroupOn red when active 804 Trunk QueuingCode: 1020 Operation: Hear busy tone for trk + Press keyCamping On or Queuing for a trunkNone 2 Voice Announce Unit (Park and Page) (Personal Greeting)Code: 1081 Operation: Press keySetting up Call Forwarding Off- Premise, Selectable Display Messaging, VAU Park and Page and VAU Personal GreetingNone *4 Voice MailCode: 1059 In 384i 3.07.10 or higher, enter 1059 followed by extension or Message Center number. Operation: Press keyCalling Voice Mail or leaving a messageNone *8 or 8 Code: 1060 Operation: Set up call + Press keyUsing Voice Mail Record Slow Flash red when active- Voice OverCode: 1057 Operation: Hear Off-Hook Signaling tones + Press keyInitiating or responding to Voice OverOn red when responding Hold Flash red when listening6 Introducing the Features Charts and Illustrations 26 FEATURES92000SWG08 Issue 1-0
Table 1-5, Function Key Codes by Number To program a key, press CALL, dial 851, press the key and enter the code (e.g., 1057 for Voice Over). Use this key... For this feature... When you are... Key Lamp StatusAlso see Srvc Code Code: Trunk number (0001-0128) or 0000 to undefine Operation: Press keyCentral Office Calls Pressing a line key to place or answer a trunk call (where trunks are 0001-0128)On green when seized, on red when in use (by other party), Slow Flash green when ringing, Hold flash when on Hold#9 Code: 1004 + zone (1-8) Operation: Press keyPaging, External Broadcasting to an External Paging ZoneOn red when activated803 + zone Code: 1005 Operation: Press keyPaging, External Broadcasting to all External Paging ZonesOn red when activated803 + 0 Code: 1006 + zone (1-9 or 01-32) Operation: Press keyPaging, Internal Broadcasting to an Internal Paging ZoneOn red when activated801 + zone Code: 1007 Operation: CALL + Press keyGroup Call Pickup Answering a call ringing another phone in your Pickup GroupNone *# Code: 1008 Operation: CALL + Press keyGroup Call Pickup Answering a call ringing a phone in another Pickup Group - if you don’t know the group numberNone 869 Code: 1009 + Pickup Group (1-9 or 01-32) Operation: CALL + Press key + Pickup GroupGroup Call Pickup Answering a call ringing a phone in a specific Pickup GroupNone 868 Code: 1010 Operation: Press keyMeet Me Conference (Also see Conference) Meet Me PagingJoining a Meet Me Conference or Meet Me PageNone 863 Code: 1011 Operation: Press keyTrunk Group Routing Accessing a trunk using Trunk Group RoutingOn red when active 9 Code: 1012 + tr group (1-9, 01-99 or 001-128) Operation: Press keyTrunk Groups Using a loop key to access a Trunk GroupOn red when active 804 Code: 1014 Operation: Save: Place call + Press key Redial: Line or CALL + Press keySave Number Dialed Saving, redialing or checking a saved numberNone - Introducing the Features Charts and Illustrations 92000SWG08 Issue 1-0FEATURES 27
Table 1-5, Function Key Codes by Number To program a key, press CALL, dial 851, press the key and enter the code (e.g., 1057 for Voice Over). Use this key... For this feature... When you are... Key Lamp StatusAlso see Srvc Code Code: 1015 Operation: Store: While on call, Press key + number Use: Press key + CALL or line Erase: CALL + Press keyMemo Dial Storing, using or checking a Memo Dial numberNone - Code: 1016 Operation: Set up call + Press key + set up call to add + Press key twiceConference Setting up a Conference or a Meet Me ConferenceOn red during setup #1 Code: 1017 Operation: Set up trunk call + Press keyConference, Voice Call Setting up a Voice Call ConferenceNone - Code: 1018 Operation: At busy, press keyOff Hook Signaling Signaling a busy extension None 7 Code: 1019 Operation: Press keyBarge In Barging In on a co-worker’s conversationNone - Code: 1020 Operation: Call busy extension or access busy trunk + Press keyCallback / Camp On / Trunk QueuingLeaving a Callback request at a busy extension, Camping On to a busy extension, Queuing for a busy trunkOn red when activated2 Code: 1021 Operation: Dial busy ext + Press keyDepartment Step Calling Step Calling through a Department Group for an idle member None # Code: 1022 Operation: Call extension + Press keyCall Forwarding / Do Not Disturb OverrideOverriding an extension’s Call Forwarding or Do Not DisturbNone - Code: 1023 Operation: Call extension + Press keyMessage Waiting Answering a Message Waiting None *0 Code: 1025 Operation: Press key at destination and sourceRoom Monitor Activating Room Monitor Fast Flash red at destination, Hold Flash red at source- Code: 1026 Operation: Set up call + Press keyMicrophone Cutoff Using Microphone Cutoff On red when activated- Code: 1028 Operation: Press keyHeadset Operation Enabling or disabling Headset OperationOn red when activated 834 Introducing the Features Charts and Illustrations 28 FEATURES92000SWG08 Issue 1-0
Table 1-5, Function Key Codes by Number To program a key, press CALL, dial 851, press the key and enter the code (e.g., 1057 for Voice Over). Use this key... For this feature... When you are... Key Lamp StatusAlso see Srvc Code Code: 1029 Operation: Press key + ext or outside numberData Communications Setting up a Data Call On red when call set up- Code: 1030 Operation: Press key + line keyOn a data call and wish to block Barge In and Off Hook SignalingOn red when call is active- Code: 1031 + sec. ext. Operation:Press keySecretary Call Calling your secretary (using the buzzer)On red at source Fast Flash red at destination- Code: 1032 + boss ext. Operation: Press keyA secretary picking up a call ringing your boss’s extension.On red when activated - Code: 1033 + orbit (1-8 or 01-32) Operation: Press keyPark Placing a call into or retrieving a call from a Park OrbitFast Flash when orbit is busy (green at originator, red at others)#6 (Park) *6 (pickup) Code: 1034 Operation: Store: 852 + One-Touch + sequence + Press key Use: Press key + One-Touch keyOne-Touch Serial OperationStoring, using or clearing a One-Touch Serial OperationNone 852 Code: 1035 Operation: Trk call + Hold + ext + Press keySerial Call Placing a Serial Call to a co- workerNone - Code: 1036 + ext. Operation: Press keyMultiple Directory NumbersPlacing or answering a call from your virtual (phantom) extensionSlow Flash red when ringing, On red when busy- Code: 1037 Operation: Press key + bin + Line or CALL keyAbbreviated Dialing Dialing a stored Common Abbreviated Dialing numberNone #2 + bin Code: 1038 Operation: Press key + bin + Line or CALL key Abbreviated Dialing Dialing a stored Group Abbreviated Dialing numberNone #4 + bin Introducing the Features Charts and Illustrations 92000SWG08 Issue 1-0FEATURES 29
Table 1-5, Function Key Codes by Number To program a key, press CALL, dial 851, press the key and enter the code (e.g., 1057 for Voice Over). Use this key... For this feature... When you are... Key Lamp StatusAlso see Srvc Code Code: 1039 + pswd (0000) Operation: Press keyNight Service Activating the Day Mode On red when activated 818 + pswd (0000) + 0 Code: 1040 + pswd (0000) Operation: Press keyActivating the Night Mode On red when activated818 + pswd (0000) +1 Code: 1041 + pswd (0000) Operation: Press keyActivating the Midnight Mode On red when activated818 + pswd (0000) +2 Code: 1042 + pswd (0000) Operation: Press keyNight Service (cont.) Activating the Rest Mode On red when activated818 + pswd (0000) +3 Code: 1043 Operation: Place or answer call + Press keyHold Putting a call on System Hold (if hold key is reassigned)None - Code: 1044 Operation: Place or answer call + Press keyPutting a call on Exclusive HoldNone - Code: 1045 Operation: Press key + terminal dialData Using your PC for Telemarketing DialNone - Code: 1046 Operation: Press key to log in Press key + 1 to log out or 0 to cancelAutomatic Call Distribution (ACD)Basic Operation Logging in or out of an ACD GroupOn red when logged in Off when logged out*5 Code: 1047 Operation: Press keyCall Recording Turning ACI Call Recording on or offOn red while recording. Off while not recording160 Code: 1048 Operation: Press keyEmergency Call Placing or receiving an Emergency CallOn while calling your supervisor or after being answered by your supervisor Flashing fast at the supervisor while ringing- Code: 1049 Operation: Press keyRest Mode Enabling/disabling Rest ModeOn red when Rest Mode enabled Off when Rest Mode disabled- Introducing the Features Charts and Illustrations 30 FEATURES92000SWG08 Issue 1-0