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Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
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DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 957 System Parameters Customer-Options 17 Basic Supplementary Services To use this enhancement, either the ISDN-PRI or ISDN-BRI Trunks fields must be y. Provides the following QSIG Supplementary Services: nName ID nTransit Capabilities; that is, the ability to tandem QSIG information elements nSupport of Notification Information Elements for interworking between QSIG and non-QSIG tandemed connections nCall Forwarding (Diversion) by forward switching. No reroute capabilities are provided nCall Transfer by join. No path replacement capabilities are provided. nCall Completion (also known as Automatic Callback) Interworking with DCS Allows the following features to work between a user on a DCS-enabled switch in a network and a QSIG-enabled switch: nCalled/calling party name display nCalled/calling party number display Centralized Attendant Can be enabled only if the Supplementary Services with Rerouting field is y. Allows all attendants in one location to serve users in multi locations. All signaling is done over QSIG ISDN lines. Supplementary Services with Rerouting Provides the following QSIG Supplementary Services: nTransit Capabilities; that is, the ability to tandem QSIG information elements. nSupport of Notification Information Elements for interworking between QSIG and non-QSIG tandemed connections. nCall Forwarding (Diversion) by forward switching. In addition, reroute capabilities are provided. nCall Transfer by join. In addition, path replacement capabilities are provided.
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Screen reference
958 System Parameters Customer-Options
17
Transfer Into Lucent QSIG Voice Mail
Can be enabled only if the Basic Supplementary Services field is
y and either the
ISDN-PRI Trunk or ISDN-BRI Trunk field is
y. Allows transfer directly into the
voicemail box on the voicemail system when a QSIG link connects DEFINITY
ECS and the voice mail.
Value Added Lucent
Provides additional QSIG functionality, including the ability to send and display
calling party information during call alerting. See DEFINITY ECS Administration
for Network Connectivity for more information.
Screen 197. ASAI Capability Groups
Adjunct Call Control
Used only by call centers for Outgoing Call Management (OCM). Allows the hunt
group to have special properties such as agents cannot manually log in (they must
log in through an ASAI application), cannot change work modes manually, and
cannot use their phone for dialing out while logged in by an OCM application. For
additional information, see the ASAI Technical Reference manual.
Adjunct Routing
Allows the associated adjunct to provide adjunct routing information to the switch
for incoming calls.
Domain Control
Allows an adjunct to control calls and receive event reports for station sets and to
receive login and logout event reports for adjuncts in a given ACD split.
Page 6 of 6
ASAI CAPABILITY GROUPS
Adjunct Call Control? y
Adjunct Routing? y
Domain Control? y
Event Notification? y
Request Feature? y
Set Value? y
ASAI OPTIONAL FEATURES
Answering Machine Detection? y
Selective Listening? n
Switch Classified Outbound Calls? y
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 959 System Parameters Customer-Options 17 Event Notification Allows the associated adjunct to request incoming call notification and enables the switch to send event reports about such calls. Request Feature Allows the associated adjunct to request features such as change work modes, login, logout, sac, and fwd. Set Value Allows the adjunct to request status changes for Message Waiting lamps (that is, control of the on/off state of the lamps) and billing changes for 900-type call within Flexible Billing. NOTE: To request status changes to flexible billing, set Flexible Billing to y on page 1 of the System-Parameters Customer-Options screen. For CallVisor ASAI adjuncts, you can assign an alarm severity option to each of the following categories via the set options command: nMajor on-board ASAI adjunct alarms nMajor off-board ASAI adjunct alarms nMinor on-board ASAI adjunct alarms nMinor off-board ASAI adjunct alarms See DEFINITY Enterprise Communications Server Maintenance for R7r, DEFINITY Enterprise Communications Server Maintenance for R7si, or DEFINITY Enterprise Communications Server Maintenance for R7csi for information on using the set options command. For international Outbound Call Management applications, you may need to complete the System Parameters OCM Call Classification screen. CallVisor ASAI Optional Features In addition to ASAI capability groups on the System-Parameters Customer-Options screen there are ASAI optional features, which are described below. Except for Switch Classified Outbound Calls, all options default to n. Answering Machine Detection Used by the adjunct for predictive Outbound Call Management.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 960 System Parameters OCM Call Classification 17 Selective Listening Consists of two capabilities, Third Party Listen Disconnect and Third Party Listen Reconnect. Listen Disconnect allows the adjunct to disconnect selected listening paths on an active call. Listen Reconnect allows the adjunct to reconnect disconnected listening paths. Switch Classified Outbound Calls When you enable the CallVisor ASAI option(s), the following capabilities are automatically enabled, regardless of the groups selected: Value Query (includes Response Continued Capability), Abort, Heart Beat, Restart Procedure, Suspend/Resume Alarm. NOTE: You must logoff and login to effect the permission changes. System Parameters OCM Call Classification This screen enters the tone characteristics for your country for Outbound Call Management (OCM) applications. It is not required for United States OCM applications. If you cannot access this screen, contact your Lucent Technologies representative. Field descriptions for page 1 Screen 198. System Parameters OCM Call Classification screenValid entries Usage y Enable predictive dialing in the switch. nDisable predictive dialing in the switch. Page 1 of 2 SYSTEM PARAMETERS OCM CALL CLASSIFICATION TONE DETECTION PARAMETERS Global Classifier Adjustment (dB): ___ USA Default Algorithm? _n _ USA SIT Algorithm? ___
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 961 System Parameters OCM Call Classification 17 Global Classifier Adjustment (dB) Enter a number to specify the dB loss adjustment. USA Default Algorithm USA SIT Algorithm Field descriptions for page 2 Screen 199. System Parameters OCM Call Classification screenValid entries Usage 0 to 15 0 is the least and 15 the most adjustment. Valid entries Usage y/n To use the default United States tone detection, set this field to y. If you enter n, the US Special Information Tones (SIT) Algorithm field appears. Valid entries Usage y To use the United States (SIT) tone characteristics for SIT tone detection. nThe system treats tones with the administered tone name “intercept” as if they were SIT VACANT, and treats tones with the administered tone name “information” as if they were SIT UNKNOWN. Page 2 of 9 SYSTEM PARAMETERS OCM CALL CLASSIFICATION Tone Name Instance Tone Cadence Duration Duration Continuous Step Minimum Maximum _________ _____ ___ 1. on _____ _____ 2. off _____ _____ 3. on _____ _____ 4. off _____ _____ 5. on _____ _____ 6. off _____ _____ 7. on _____ _____ 8. off _____ _____
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 962 System Parameters OCM Call Classification 17 Tone Name Instance Enter the instance number of the tone. If the system identifies a tone that matches the characteristics defined on more than one page of this screen the system applies the tone definition from the earlier page. Tone Continuous Cadence Step A display-only field identifying the number of each tone cadence step and indicating whether the tone is on or off during this cadence step. Duration Minimum Specifies the lower limit in milliseconds (msec) of the tone duration. Valid entries Usage busy information intercept reorder ringback Enter the name of the tone that you are adding or modifying. This field is required for tone definition outside of the U.S. and Canada. Valid entries Usage 1 –8The number distinguishes tones that have the same use but more than one definition of silence and tone-on characteristics. Valid entries Usage y Indicates a continuous tone. If you enter y, you cannot enter data in the Duration Minimum or Duration Maximum fields. nIndicates a non-continuous tone. Valid entries Usage 75 – 6375Enter in increments of 25 msec.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 963 Telecommuting Access 17 Duration Maximum Specifies the upper limit in milliseconds of the tone duration. NOTE: On the Feature-Related System Parameters screen, set the Off-Premises Tone Detect Timeout Interval field to its maximum value. Telecommuting Access This screen allows the System Administrator to administer the extension which allows remote users to use the feature. Field descriptions for page 1 Screen 200. Telecommuting Access Telecommuting Access Extension This only allows remote access to the Telecommuting Access feature. Related Topics Refer to ‘‘ Configuring DEFINITY ECS for telecommuting’’ on page 297 for information about setting up telecommuting. Valid entries Usage 75 – 6375Enter in increments of 25 msec. Valid entries Usage Unassigned extensionEnter an extension that conforms to your system’s dial plan and is not assigned to any other system object. add telecommuting-access TELECOMMUTING ACCESS Telecommuting Access Extension: ____
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Screen reference
964 Tenant
17
Te n a n t
This screen defines tenants to the system. If your switch uses tenant partitioning,
you can
See ‘‘
Tenant Partitioning’’ on page 1548 for more information.
Field descriptions for page 1
Screen 201. Tenant
Tenant
This is a display only field. It contains the tenant number that you entered on the
command line.
Tenant Description
Valid entries Usage
40 alpha-numeric characters
or blank You may leave the description field blank, but
future administration will be easier if you provide
descriptive information.
change tenant 18
Tenant 18
Tenant Description: ________________________________________
Attendant Group: 1
Ext Alert Port (TAAS): _______ Ext Alert (TAAS) Extension: ____
Night Destination: _____
Music Source: 1
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 965 Tenant 17 Attendant Group This required information relates a tenant to an attendant group. NOTE: The default for the system is that all attendant groups exist. However, the attendant group will be empty if no consoles are assigned to it. Ext Alert Port (TAAS) Ext Alert (TAAS) Extension This field appears only if you entered an X in Ext Alert Port (TAAS). Night Destination Music Source Valid entries Usage 1 –16. See DEFINITY ECS System Description, for your system’s range of allowable attendant group numbers. Valid entries Usage A valid port address or XEnter 7 character port number. Enter Trunk Answer Any Station (TAAS) alert port information, if any. The port type and the object type must be consistent, and the port can be assigned to only one tenant. Valid entries Usage A valid extensionIf you entered an X in Ext Alert Port (TAAS), you must enter extension information in this field. Valid entries Usage A valid extension Enter the night service station extension, if you want night service for this tenant. Valid entries Usage 1 –20 Enter the music/tone source for this partition. These sources are defined on the Music Sources screen.
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Screen reference
966 Tenant
17
Field descriptions for page 2
Screen 202. Tenant
Tenant
This is a display only field. It contains the tenant number that you entered on the
command line.
Calling permissions
The system default allows each tenant to call only itself and Tenant 1. If you want
to change that, you can do that on this screen.
Valid entries Usage
y/n
Enter y to establish calling permission between the tenant
number that you entered on the command line and any other
tenant.
change tenant 18
Tenant 18
CALLING PERMISSION (Enter y to grant permission to call specified Tenant)
1? y 11? n 21? n 31? n 41? n 51? n 61? n 71? n 81? n 91? n
2? n 12? n 22? n 32? n 42? n 52? n 62? n 72? n 82? n 92? n
3? n 13? n 23? n 33? n 43? n 53? n 63? n 73? n 83? n 93? n
4? n 14? n 24? n 34? n 44? n 54? n 64? n 74? n 84? n 94? n
5? n 15? n 25? n 35? n 45? n 55? n 65? n 75? n 85? n 95? n
6? n 16? n 26? n 36? n 46? n 56? n 66? n 76? n 86? n 96? n
7? n 17? n 27? n 37? n 47? n 57? n 67? n 77? n 87? n 97? n
8? n 18? y 28? n 38? n 48? n 58? n 68? n 78? n 88? n 98? n
9? n 19? n 29? n 39? n 49? n 59? n 69? n 79? n 89? n 99? n
10? n 20? n 30? n 40? n 50? n 60? n 70? n 80? n 90? n 100? n