Home
>
Lucent Technologies
>
Communications System
>
Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
Have a look at the manual Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 413 Lucent Technologies manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Introduction to the DEFINITY system 47 Notifying a digital pager of an emergency 2 Instructions To set up crisis alert to a digital pager: 1. Type change system-parameters crisis-alert and press Return. The Crisis Alert System Parameters screen appears. 2. In the Alert Pager field, type y. This allows you to use the Crisis Alert to a Digital Pager feature and causes additional crisis alert administration fields to appear. 3. In the Originating Extension field, type a valid unused extension to send the crisis alert message. We’ll type 7768. 4. In the Crisis Alert Code field, type 911. This is the number used to call the crisis alert pager. 5. In the Retries field, type 5. This is the number of additional times the system tries to send out the alert message in case of an unsuccessful attempt. 6. In the Retry Interval (sec) field, type 30. This is length of time between retries. 7. In the Main Number field, type the number that is to be displayed at the end of the pager message. We’ll type 303-555-0800. 8. In the Pager Number field, type the number for the pager. We’ll type 303-555-9001. 9. In the Pin Number field, type pp77614567890. This is the PIN number, if required, for the pager. Insert any pause digits (pp) as needed to wait for announcements from the pager service to complete before sending the PIN. 10. In the DTMF Duration - Tone (msec) field, type 100. This is the length of time the DTMF tone is heard for each digit. 11. In the Pause (msec) field, type 100. This is the length of time between DTMF tones for each digit. 12. Press ENTER to save your changes. Related topics Refer to ‘‘ Crisis Alert’’ on page 1322 for more detailed information.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Introduction to the DEFINITY system 48 Other useful settings 2 Other useful settings There are many settings that control how your system operates and how your users phones work. Most of these you administer through one of the System Parameters screens. This section describes a few of the items you can enable in your system to help your users work more efficiently. See ‘‘ Feature-Related System Parameters’’ on page 646 for a more detailed description of the available system settings. Automatic callback if an extension is busy You can allow users to request that the system call them back if they call a user whose telephone is busy. See ‘‘ Automatic Callback’’ on page 1170. Automatic hold You can set a system-wide parameter that allows your users to initiate a call on a second line without putting the first call on Hold. This is called Automatic Hold, and you enable it on the Feature-Related System Parameters screen. If you do not turn this on, the active call drops when a the user presses the second line button. Bridging onto a call that has gone to coverage You can allow users to join (bridge) on to a call that rang at their extension and then went to coverage before they could answer. See ‘‘ Temporary Bridged Appearance’’ on page 1546. Distinctive ringing You can establish different ringing patterns for different types of calls. For example, you can administer your system so that internal calls ring differently from external calls or priority calls. See ‘‘ Distinctive Ringing’’ on page 1327 for more information. Warning when phones are off-hook You can administer the system so that if a phone remains off-hook for a given length of time, the switch sends out a warning. This is particularly useful in hospitals, where the phone being off-hook may be an indication of trouble with a patient. See ‘‘ Class of Service’’ on page 545 for more information. Warning users if their calls are redirected You can warn analog phone users if they have features active that may redirect calls. For example, if the user has activated send all calls or call forwarding, you can administer the system to play a special dial tone when the user goes off-hook. See ‘‘ Special Dial Tone’’ on page 669 for more information.
Managing phones 49 Adding new phones 3 DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 3 Managing phones This section explains how to add, swap, upgrade, and remove the phones on your system. This section also gives you tips for customizing your own phone (for system administration) so it has the feature buttons you need for many administration and troubleshooting tasks. Note that this section does not tell you how to administer an attendant console. If you need to add or modify an attendant console, refer to ‘‘ Managing your attendant consoles’’ on page 103. Adding new phones When you are asked to add a new phone to the phone system, what do you do first? To connect a new phone you need to do three things: nfind an available port nwire the port to the cross-connect field or termination closet ntell the telephone system what you’re doing Before you can determine which port to use for the new phone, you need to determine what type of phone you are installing, what ports are available, and where you want to install the phone.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing phones 50 Adding new phones 3 Gathering necessary information 1. Determine whether the phone is an analog, digital, ISDN, or hybrid set. You need this information to determine the type of port you need, because the port type and phone type must match. If you do not know what type of phone you have, refer to the Type field under ‘‘ Station’’ on page 894 for a list of phones by model number. 2. Record the room location, jack number, and wire number. You may find this information on the jack where you want to install the phone, recorded in your system records, or from the technician responsible for the physical installation. 3. Display the available boards (cards) and ports. To view a list of boards on your system, type list configuration station and press RETURN. The System Configuration screen shows all the boards on your system that are available for connecting phones. You can see the board number, board type, circuit-pack type, and status of each board’s ports. 4. Choose an available port and record its port address. Each port that is available or unassigned is indicated by a ‘ u.’ Choose an available port from a board type that matches your phone type (such as a port on an analog board for an analog phone). SYSTEM CONFIGURATION Board Assigned Ports Number Board Type Code Vintage u=unassigned t=tti p=psa 01A05 DIGITAL LINE TN754B 000002 01 u 03 u 05 u 07 08 01A06 ANALOG LINE TN742 000010 01 02 03 04 u u u u 01B05 ANALOG LINE TN746B 000008 u u u u u u u u u u u u u u u u 01C04 ANALOG LINE TN746B 000008 u u u u u u u u u u u u u u u u 01C05 DIGITAL LINE TN2224 000004 01 u u 04 u u 07 08 u u u u u u u u u u u u u u u u 01C06 HYBRID LINE TN762B 000004 01 02 u u u u u u 01C09 MET LINE TN735 000005 01 u u u 01C10 DIGITAL LINE TN754 000004 u u u u u u u u
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing phones 51 Adding new phones 3 Every phone must have a valid port assignment, also called a port address. The combined board number and port number is the port address. So, if you want to attach a phone to the 3rd port on the 01C05 board, the port address is 01C0503 (01=cabinet, C=carrier, 05=slot, 03=port). Tip: If you add several phones at one time, you may want to print a paper copy of the System Configuration screen. To print the screen to a printer attached to the system terminal, type list configuration station print and press RETURN. To print to the system printer that you use for scheduled reports, type list configuration station schedule immediate and press RETURN. 5. Choose an extension number for the new phone. The extension you choose must not be assigned and must conform to your dial plan. You should also determine whether this user needs an extension that can be directly dialed (DID) or reached via a central phone number. Be sure to note your port and extension selections on your system’s paper records. Physically connecting the phone Once you have collected all the information, you are ready to physically wire the port to the cross-connect field. If you have a Lucent representative or on-site technician who completes the physical connections, you need to notify them that you are ready to add the phone to the system. To request that Lucent install the new connections, call your Lucent representative to place an order. If you are responsible for making the connections yourself and if you have any questions about connecting the port to the cross-connect field, refer to your system installation guide. Now you are ready to configure the system so that it recognizes the new phone.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing phones 52 Adding new phones 3 Completing the station screens The information that you enter on the station screen advises the system that the phone exists and indicates which features you want to enable on the phone. To access the station screen for the new phone: 1. Type add station nnnn and press RETURN, where nnnn is the extension for the new phone. Make sure the extension conforms to your dial plan. You can also use the add station next command to add a phone to the next available extension. When the Station screen appears, you see the extension number and some default field values. For example, the following screen is for a new phone at extension 2345. 2. Type the model number of the phone into the Type field. For example, to install a 8411D phone, type 8411D in the Type field. Note that the displayed fields may change depending on the model you add. 3. Type the port address in the Port field. 4. Type a name to associate with this phone in the Name field. The name you enter displays on called phones that have display capabilities. Also, some messaging applications, such as I NTUITY, recommend that you enter the user’s name (last name first) and their extension to identify the phone. 5. Press ENTER to save your changes. To make changes to this new phone, such as assigning coverage paths or feature buttons, type change station nnnn and press RETURN, where nnnn is the extension of the new phone. STATION Extension: 2345 Lock Messages? _ BCC: _ Type: 8411D Security Code: _________ TN: 1_ Port: _______________ Coverage Path 1: ____ COR: 1 Name: _____________________ Coverage Path 2: ____ COS: 1Hunt-to Station: _____ STATION OPTIONS Data Option: none Personalized Ringing Pattern: 1Speakerphone: 2-wayMessage Lamp Ext: 2345Display Language: english___ Mute Button Enabled? yPassageWay? nMM Complex Data Ext:____
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing phones 53 Using templates to add phones 3 Adding or changing feature buttons Once you add a phone to the system, you can use the station screen to change the settings for the phone, such as adding or changing feature button assignments. The system allows you to assign features or functionality to each programmable button. It is up to you to decide which features you want for each phone and which feature you want to assign to each button. To assign feature buttons: 1. Type change station nnnn and press ENTER, where nnnn is the extension for the phone you want to modify. The Station screen appears. 2. Press NEXT PAGE until you locate the Feature Button Assignment fields. Some phones have several feature button groups. Make sure that you are changing the correct button. If you do not know which button on the phone maps to each button-assignment field, refer to your phone’s manual, or refer to the ‘‘ Phone reference’’ on page 1075. 3. Move the cursor to the field you want to change. 4. Type the button name that corresponds to the feature you want to add. To determine feature button names, press HELP or refer to ‘‘Telephone feature buttons’’ on page 71. 5. Press ENTER to save your changes. Using templates to add phones A quick way to add phones is to copy the information from an existing phone and modify it for each new phone. For example, you can configure one phone as a template for an entire work group. Then, you merely duplicate the template station screen to add all the other extensions in the group. Note that only phones of the same model can be duplicated. The duplicate command copies all the feature settings from the template phone to the new phones. To duplicate an existing phone: 1. Type display station nnnn and press RETURN. nnnn is the extension of the station screen you want to duplicate to use as a template. Verify that this extension is the one you want to duplicate. 2. Press CANCEL to return to the command prompt.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing phones 54 Using an alias 3 3. Type duplicate station nnnn and press RETURN, where nnnn is the extension you want to duplicate. The system displays a blank Duplicate Station screen. 4. Type in the extension, port address, and phone name for each new phone you want to add. The rest of the fields are optional. You can complete them at any time. 5. Press ENTER to save your changes to system memory. To make changes to these phones, such as assigning coverage paths or feature buttons, type change station nnnn and press ENTER, where nnnn is the extension of the phone that you want to modify. Using an alias Not every phone model or device has a unique station screen in the system. You might have to use an available model as an “alias” for another. If you need to enter a phone type that the system does not recognize or support, use an alias. Defining aliases is also a useful method to identify items that act as analog stations on the switch, such as a fax machine, a modem, or other analog device. If you purchase a phone model that is newer than your system, you can alias this phone to an available model type that best matches the features of your new phone. Refer to your phone’s manual to determine which alias to use. If your manual does not have this information, you can contact the DEFINITY helpline for an appropriate alias. STATION Security Ext. Port Name Code Room Jack Cable ____ ______ ____________________ ________ ______ ______ ______ ____ ______ ____________________ ________ ______ ______ ______ ____ ______ ____________________ ________ ______ ______ ______ ____ ______ ____________________ ________ ______ ______ ______ ____ ______ ____________________ ________ ______ ______ ______ ____ ______ ____________________ ________ ______ ______ ______ ____ ______ ____________________ ________ ______ ______ ______ ____ ______ ____________________ ________ ______ ______ ______ ____ ______ ____________________ ________ ______ ______ ______
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Managing phones
55 Using an alias
3
For example, let’s create two aliases: one to add a new 6220 phone to a
DEFINITY ECS running R7 software and one to add modems to our system.
1. Refer to your new phone’s manual to find the correct alias.
In our example, we find that the 6220 should be administered on a R7 or
earlier system as a 2500 phone.
2. Type
change alias station and press RETURN.
The Alias Station screen appears.
3. Enter
6220 in the Alias Set Type field.
This is the name or model of the unsupported phone.
4. Enter
2500 in the Supported Set Type field.
Enter the supported model in this field.
5. Enter
modem in the second Alias Set Type field.
You can call the alias set anything you like. Once you define the alias, you
can use the alias set in the Type field on the Station form.
6. Enter
2500 in the second Supported Set Type field.
Entering 2500 indicates to the system that these models are basic analog
devices.
7. Press
ENTER to save your changes.
Now you can follow the instructions for adding a new phone (or adding a fax or
modem). Your switch now recognizes the new type (6220 or modem) that you
enter in the Type field.
Be sure to refer to your phone’s manual for instructions on how to set feature
buttons and call appearance buttons. Note that if you need to use an alias for a
phone, you may not be able to take advantage of all the features of the new phone.
ALIAS STATION
Alias Set Type Supported Set Type
6220 2500
modem 2500
_____ _____
_____ _____
_____ _____
_____ _____
_____ _____
_____ _____
_____ _____
_____ _____
_____ _____
’#’ indicates previously aliased set type is now native
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing phones 56 Customizing your phone 3 Customizing your phone This section provides recommendations for setting up or enhancing your personal phone. You need a phone that is powerful enough to allow you to use all the features you may give to other employees. You may want to add feature buttons that allow you to monitor or test the system, so that you can troubleshoot the system from your phone. It will be much easier to monitor and test your system if you have a phone with: na large multi-button display (such as 8434D or 8410D) na class of service (cos) that has console permissions nthe following feature buttons — ACA and Security Violations (assign to lamp buttons) — Busy verify — Cover message retrieval button — Major/minor alarm buttons — Trunk ID buttons — Verify button Once you select a phone, you’ll want to determine if you want to place this phone at your desk or in the switch room. If the phone is in the switch room (near the system administration terminal), you can quickly add or remove feature buttons to test features and facilities. You may decide that you want a phone at both your desk and in the switch room — it’s up to you. You may also find it handy to set up multiple phones for testing applications and features before you provide them to users. You may want to have a phone that mimics each type of user phone in your organization. For example, if you have four basic phone templates, one for executives, one for marketing, one for technicians, and one for other employees, you may want to have examples of each of these phones so you can test new features or options. Once you are satisfied that a change works on the test phone, you can make the change for all the users in that group.