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Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
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DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Collecting billing information
457 Recording calls between users on the same switch
16
4. Type change intra-switch-cdr and press RETURN.
The Intra-Switch CDR
screen appears.
5. In the first three available slots, type
5100, 5101, and 5102.
6. Press
ENTER to save your changes.
7. The switch will now produce call records for all calls to and from these
extensions, including those that originated on the local switch.
Related topics
See ‘‘
Intraswitch CDR’’ on page 1236 for more detailed information.
Page 1 of 1
INTRA-SWITCH CDR
Assigned Members: 2 of 100 administered
1: 72447 17: _____ 33: _____ 49: _____ 65: _____ 81: _____ 97: _____
2: 72448 18: _____ 34: _____ 50: _____ 66: _____ 82: _____ 98: _____
3: _____ 19: _____ 35: _____ 51: _____ 67: _____ 83: _____ 99: _____
4: _____ 20: _____ 36: _____ 52: _____ 68: _____ 84: _____ 100: _____
5: _____ 21: _____ 37: _____ 53: _____ 69: _____ 85: _____
6: _____ 22: _____ 38: _____ 54: _____ 70: _____ 86: _____
7: _____ 23: _____ 39: _____ 55: _____ 71: _____ 87: _____
8: _____ 24: _____ 40: _____ 56: _____ 72: _____ 88: _____
9: _____ 25: _____ 41: _____ 57: _____ 73: _____ 89: _____
10: _____ 26: _____ 42: _____ 58: _____ 74: _____ 90: _____
11: _____ 27: _____ 43: _____ 59: _____ 75: _____ 91: _____
12: _____ 28: _____ 44: _____ 60: _____ 76: _____ 92: _____
13: _____ 29: _____ 45: _____ 61: _____ 77: _____ 93: _____
14: _____ 30: _____ 46: _____ 62: _____ 78: _____ 94: _____
15: _____ 31: _____ 47: _____ 63: _____ 79: _____ 95: _____
16: _____ 32: _____ 48: _____ 64: _____ 80: _____ 96: _____
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Collecting billing information
458 Tracking calls by account code
16
Tracking calls by account code
You can have your users to enter account codes before they make calls. By doing
this, you can have a record of how much time was spent on the phone doing
business with or for a particular client.
Instructions
In this example, we are going to set up the system to allow the user at extension
5004 to enter a 5-digit account code before making a call.
1. Type
change system-parameters cdr and press RETURN.
The CDR System Parameters screen appears.
2. In the CDR Account Code Length field, type
5.
3. Press ENTER to save your changes.
4. Assign an account button on the Station screen for extension 5004. See
‘‘
Adding feature buttons’’ on page 69 for more information.
5. Provide your users with a list of account codes to use.
6. You can also assign a Feature Access Code and give this to your users.
CDR SYSTEM PARAMETERS
Page 1 of X
Node Number (Local PBX ID): 1 CDR Date Format: _________
Primary Output Format: ___________ Primary Output Ext: _____
Secondary Output Format: ___________ Secondary Output Ext: _____
Use ISDN Layouts? _ EIA Device Bit Rate: ____
Use Enhanced Formats? _
Modify Circuit ID Display? _ Remove # from Called Number? _
Record Outgoing Calls Only? _ Intra-switch CDR? _
Suppress CDR for Ineffective Call Attempts? _ Outg Trk Call Splitting? _
Disconnect Information in Place of FRL? _ Outg Attd Call Record? _
Interworking Feat-flag? _
Force Entry of Acct Code for Calls Marked on Toll Analysis Screen? _
Calls to Hunt Group - Record: __________
Record Called Vector Directory Number Instead of Group or Member? _
Record Called Agent Login ID Instead of Group or Member? _
Inc Trk Call Splitting? _ Inc Attd Call Record? _
Record Non-Call-Assoc TSC? _ Call Record Handling Option: _________
Record Call-Assoc TSC? _ Digits to Record for Outgoing Calls: _________
Privacy - Digits to Hide: _ CDR Account Code Length: __
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Collecting billing information
459 Forcing users to enter account codes
16
Forcing users to enter account
codes
Forced Entry of Account Codes is another form of account code dialing. You can
use it to allow certain types of calls only with an account code, to track fax
machine usage by account, or just to make sure that you get account information
on all relevant calls.
Before you start
Before you can administer Forced Entry of Account Codes, it must be enabled on
the System Parameters Customer-Options screens. If it is not, please contact your
Lucent representative.
Instructions
In this example, we administer the system to force users in our North American
office to enter an account code before making international calls.
1. Type
change system-parameters cdr and press RETURN.
The CDR System Parameters screen appears.
2. In the Force Entry of Acct Code for Calls Marked on Toll Analysis Form
field, type
y.
3. In the CDR Account Code Length field, type
5.
4. Press ENTER to save your changes.
5. Type
change toll 0 and press RETURN.
6. The To l l A n a l y s i s screen appears.
change toll analysis Page 1 of 1
TOLL ANALYSIS Percent Full:_
Location:
Total Toll CDR
Dialed String Min Max RCL List FEAC 1 2 3 4 5 6 7 8 9 10
0____________________ 1__ 1__ _ x _ _ _ _ _ _ _ _ _ _ _
01___________________ 9__ 17_ _ x x _ _ _ _ _ _ _ _ _ _
011__________________ 10_ 18_ _ x x _ _ _ _ _ _ _ _ _ _
_____________________ ___ ___ _ _ _ _ _ _ _ _ _ _ _ _ _
_____________________ ___ ___ _ _ _ _ _ _ _ _ _ _ _ _ _
_____________________ ___ ___ _ _ _ _ _ _ _ _ _ _ _ _ _
_____________________ ___ ___ _ _ _ _ _ _ _ _ _ _ _ _ _
_____________________ ___ ___ _ _ _ _ _ _ _ _ _ _ _ _ _
_____________________ ___ ___ _ _ _ _ _ _ _ _ _ _ _ _ _
_____________________ ___ ___ _ _ _ _ _ _ _ _ _ _ _ _ _
_____________________ ___ ___ _ _ _ _ _ _ _ _ _ _ _ _ _
_____________________ ___ ___ _ _ _ _ _ _ _ _ _ _ _ _ _
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Collecting billing information 460 Receiving call-charge information 16 7. In the first available Dialed String field, type 011. This is the international access code for this office. 8. In the Total Min and Max columns, type 10 and 18, respectively. This is the minimum and maximum number of digits the system will analyze when determining how to handle the call. 9. In the Toll List and CDR FEAC columns, type x. 10. Press ENTER to save your changes. More information You can also establish a class of restriction with Forced Entry of Account Codes set to y, and assign this COR to trunks or other facilities that you want to restrict. With this method, all users with this COR must enter account codes before making any outgoing trunk calls. See ‘‘ Class of Restriction’’ on page 533 for more information. Receiving call-charge information DEFINITY ECS provides two ways to receive information from the public network about the cost of calls. Note that this service is not offered by the public network in some countries, including the US. nAdvice of Charge (for ISDN trunks) collects charge information from the public network for each outgoing call. Charge advice is a number representing the cost of a call; it may be recorded as either a charging or currency unit. nPeriodic Pulse Metering (for non-ISDN trunks) Periodic Pulse Metering (PPM) accumulates pulses transmitted from the public network at periodic intervals during an outgoing trunk call. At the end of the call, the number of pulses collected is the basis for determining charges. Before you start You need to request either AOC or PPM service from your network provider. In some areas, your choice may be limited. Your Lucent Technologies representative can help you determine the type of service you need. NOTE: This service is not offered by the public network in some countries, including the US.
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Collecting billing information
461 Receiving call-charge information
16
Collecting call charge information over ISDN
In this example, we administer the system to provide Advice of Charge over an
existing ISDN trunk group, at the end of a call. This information will appear on
CDR reports.
1. Type
change trunk-group 2.
The ISDN trunk group screen appears with existing administration for this
ISDN trunk group.
2. In the CDR Reports field, type
y.
This ensures that the AOC information appears on the CDR report.
3. Verify that Service Type is
public-ntwrk.
4. In the Supplementary Service Protocol field, type a.
5. The Charge Advice field, type
end-on-request.
This ensures that the switch will place one request for charge information.
This reduces the amount of information passed to the switch and consumes
less processor time than other options.
6. Press
ENTER to save your changes.
Page 1 of x
TRUNK GROUP
Group Number: 2 Group Type: isdn CDR Reports: y
Group Name: OUTSIDE_CALL_______________ COR: 1_ TN: 1__ TAC: ____
Direction: two-way_ Outgoing Display? n
Dial Access? n Busy Threshold: 99_ Night Service: ____
Queue Length: 0__
Service Type: public-ntwrk Auth Code? n TestCall ITC: rest
Far End Test Line No: _______________
TestCall BCC: 4
TRUNK PARAMETERS
Codeset to Send Display: 6 Codeset to Send TCM,Lookahead: 6
Max Message Size to Send: 260 Charge Advice: none_____________
Supplementary Service Protocol: a Digit Handling(in/out):enbloc/enbloc
Trunk Hunt: cyclical QSIG Value-Added Lucent? n
Connected to Toll? n STT Loss: normal DTT to DCO Loss: normal
Calling Number - Delete: ___ Insert: _______________ Numbering Format: _______
Bit Rate: 1200_ Synchronization: async Duplex: full
Disconnect Supervision - In? y Out? n
Answer Supervision Timeout: 0__
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Collecting billing information
462 Receiving call-charge information
16
Receiving call-charge information over
non-ISDN trunks
In this example, we will administer an existing DIOD trunk to receive PPM from
the public network.
1. Type
change trunk-group 3.
The Trunk Group screen appears with existing administration for this trunk
group.
2. In the CDR Reports field, type
y.
This ensures that the PPM information appears on the CDR report.
3. In the Direction field, type
two-way.
4. In the PPM field, type y.
5. In the Frequency field, type
50/12.
This is the signal frequency (in kHz). The frequency you will use depends
on what the circuit pack you use is able to accept. See ‘‘
Trunk Group’’ on
page 980 for more information.
6. In the Administrable Timers section, set the Outgoing Glare Guard timer to
5 seconds.
7. Press
ENTER to save your changes.
8. You also need to ensure that the values of the Digital Metering Pulse
Minimum, Maximum and Value on the DS1 Circuit Pack screen are
appropriate to the values offered by your service provider. See ‘‘
DS1
Circuit Pack’’ on page 613 for more information.
Page 1 of x
TRUNK GROUP
Group Number: 3 Group Type: diod CDR Reports: y
Group Name: DIOD_PPM___________________ COR: 1_ TN: 1__ TAC: 112_
Direction: two-way_ Outgoing Display? n
Dial Access? n Busy Threshold: 99_ Night Service: ____
Queue Length: 0__
Comm Type: voice Auth Code? n Digit Absorption List:
Prefix-1? y Trunk Flash? n Toll Restricted? y
TRUNK PARAMETERS
Trunk Type: auto/immed
Outgoing Dial Type: tone Incoming Dial Type: tone
Trunk Termination: rc
Digit Treatment: Digits:
Expected Digits: Sig Bit Inversion: none
Trunk Gain: high Drop Treatment: silence
Disconnect Supervision - In? y Out? n
Answer Supervision Timeout: 0__ Recieve Answer Supervision: y
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Collecting billing information
463 Viewing call charge information
16
Related topics
See ‘‘
Call Charge Information’’ on page 1205 for more information about AOC
and PPM.
Viewing call charge information
DEFINITY ECS provides two ways for you to view call-charge information: on a
telephone display or as part of the Call Detail Recording (CDR) report. From a
display, users can see the cost of an outgoing call, both while the call is in progress
and at the end of the call.
Instructions
In this example, we administer extension 5040 to be able to view the charge of a
call in progress. The charges will appear in currency units (in this case, Lira) on
the user’s telephone display.
1. Type
change trunk-group 2 and press RETURN.
The Trunk Group
screen appears.
2. In the Charge Conversion field, type
200.
This indicates that one charge unit sent from the service provider is equal to
200 units, in this case, Lira.
3. In the Decimal Point field, type
none.
4. In the Charge Type field, type
Lira.
5. Press ENTER to save your changes.
add trunk-group next Page 2 of x
TRUNK FEATURES
ACA Assignment? _ Measured: ____
Maintenance Tests? _
Data Restriction? _
Abandoned Call Search? _
Suppress # Outpulsing? _
Charge Conversion: _____
Decimal Point: ______
Currency Symbol: ___
Charge Type: _______ Receive Analog Incoming Call ID: ________
Per Call CPN Blocking Code: ___
Per Call CPN Unblocking Code: ___
MF Tariff Free? _
Outgoing ANI: _______________
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Collecting billing information 464 Viewing call charge information 16 6. Type change system-parameters features and press RETURN. The Feature-Related System Parameters screen appears. 7. In the Charge Display Update Frequency (seconds) field, type 30. Frequent display updates may have considerable performance impact. 8. Press ENTER to save your changes. 9. Now assign extension 5040 a disp-chrg button to give this user the ability to control the charge display. See ‘‘ Adding feature buttons’’ on page 69 for more information. More information If you want end users to control when they view this information, you can assign a display button that they can press to see the current call charges. If you want call charges to display automatically whenever a user places an outgoing call, you can set Automatic Charge Display to y on the user’s Class of Restriction (COR) screen.
Screen reference
465 AAR and ARS Digit Analysis Table
17
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
17
Screen reference
AAR and ARS Digit Analysis Table
Your switch compares dialed numbers with the dialed strings on this table and
determines the route pattern for the number.
Screen 22. AAR Digit Analysis Table
change aar analysis Page 1 of X
AAR DIGIT ANALYSIS TABLE
Location: ___ Percent Full: ___
Dialed Total Route Call Node ANI
String Min Max Pattern Type Num Reqd
_________________ __ __ _____ ____ ___ n
_________________ __ __ _____ ____ ___ n
_________________ __ __ _____ ____ ___ n
_________________ __ __ _____ ____ ___ n
_________________ __ __ _____ ____ ___ n
_________________ __ __ _____ ____ ___ n
_________________ __ __ _____ ____ ___ n
_________________ __ __ _____ ____ ___ n
_________________ __ __ _____ ____ ___ n
_________________ __ __ _____ ____ ___ n
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Screen reference
466 AAR and ARS Digit Analysis Table
17
Screen 23. ARS Digit Analysis Table
Location (for the ARS Digit Analysis Table)
This is a display-only field on the ARS Digit Analysis Table.
Percent Full
Displays the percentage (0 to 100) of the system’s memory resources that have
been used by AAR/ARS. If the figure is close to 100%, you can free-up memory
resources.
Valid display Usage
1
to 44Defines the switch location that uses this ARS Digit Analysis
Table.
allIndicates that this ARS Digit Analysis Table is the default for all
port network (cabinet) locations. Appears only if the Multiple
Locations field is n on System Parameters Customer Options.
change ars analysis Page 1 of X
ARS DIGIT ANALYSIS TABLE
Location: ___ Percent Full: ___
Dialed Total Route Call Node ANI
String Min Max Pattern Type Num Reqd
_________________ __ __ _____ ____ ___ n
_________________ __ __ _____ ____ ___ n
_________________ __ __ _____ ____ ___ n
_________________ __ __ _____ ____ ___ n
_________________ __ __ _____ ____ ___ n
_________________ __ __ _____ ____ ___ n
_________________ __ __ _____ ____ ___ n
_________________ __ __ _____ ____ ___ n
_________________ __ __ _____ ____ ___ n
_________________ __ __ _____ ____ ___ n