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Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
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DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing data calls 447 Wideband Switching 15 Interactions nAdministered Connections Provides call initiation for Wideband Access Endpoints (WAEs). All Administered Connections that originate from WAEs use the entire bandwidth administered for WAE. The destination of an Administered Connection can be a PRI endpoint. nAutomatic Circuit Assurance Treats wideband calls as logical single-trunk calls so that a single ACA-referral call is made if an ACA-referral call is required. The call is referred to the lowest B-channel associated with the wideband call. nCall Coverage A wideband endpoint extension cannot be administered as a coverage point in a call-coverage path. nCall Detail Recording When CDR is active for the trunk group, all wideband calls generate CDR records. The feature flag indicates a data call and CDR records contain bandwidth and Bearer Capability Class (BCC). nCall Forwarding You must block Call Forwarding through Class of Service. nCall Management System and Basic Call Management System Wideband calls can be carried over trunks that are measured by CMS and BCMS. Wideband endpoints are not measured by CMS and BCMS. nCall Vectoring PRI endpoints can use a vector-directory number (VDN) when dialing. For example, PRI endpoint 1001 dials VDN 500. VDN 500 points to Vector 1. Vector 1 can point to other PRI endpoints such as route-to 1002, or route-to 1003, or busy. Call Vectoring is used by certain applications. When an incoming wideband call hunts for an available wideband endpoint, the call can route to a VDN, that sends the call to the first available PRI endpoint. nClass of Restriction COR identifies caller and called-party privileges for PRI endpoints. Administer the COR so that account codes are not required. Forced entry of account codes is turned off for wideband endpoints.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing data calls 448 CallVisor Adjunct-Switch Application Interface 15 nFacility Busy Indication You can administer a busy-indicator button for a wideband-endpoint extension, but the button does not accurately track endpoint status. nFacility Test Calls You can use Facility Test Calls to perform loop-back testing of the wideband call facility. nGeneralized Route Selection GRS supports wideband BCC to identify wideband calls. GRS searches a route pattern for a preference that has wideband BCC. Route preferences that support wideband BCC also can support other BCCs to allow different call types to share the same trunk group. nCO Trunk (TTC - Japan) Circuit Pack This circuit pack cannot perform wideband switching. No member of the circuit pack should be a member of a wideband group. CallVisor Adjunct-Switch Application Interface CallVisor Adjunct-Switch Applications Interface (ASAI) links DEFINITY ECS and adjunct applications. The interface allows adjunct applications to access switch features and supply routing information to the switch. CallVisor ASAI improves Automatic Call Distribution (ACD) agents’ call handling efficiency by allowing an adjunct to monitor, initiate, control, and terminate calls on the switch. The CallVisor ASAI interface may be used for Inbound Call Management (ICM), Outbound Call Management (OCM), and office automation/messaging applications. CallVisor ASAI is supported by two transport types. These are: 1. Integrated Services Digital Network (ISDN) Basic Rate Interface (BRI) transport (CallVisor ASAI-BRI) 2. LAN Gateway Transmission Control Protocol/Internet Protocol transport (DEFINITY LAN Gateway). CallVisor ASAI messages and procedures are based on the ITU-T Q.932 international standard for supplementary services. The Q.932 Facility Information Element (FIE) carries the CallVisor ASAI requests and responses across the interface. An application program can access CallVisor ASAI services by supporting the ASAI protocol or by using a third-party vendor application programming interface (API).
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing data calls 449 CallVisor Adjunct-Switch Application Interface 15 For a simple ASAI configuration example, refer to Figure 15. Figure Notes Figure 15. ASAI Switch Interface Link — BRI Transport ASAI Capabilities For information concerning the types of associations over which various event reports can be sent, refer to DEFINITY ECS CallVisor ASAI Technical Reference. Considerations nIf your system has an expansion cabinet (with or without duplication), ASAI resources should reside on the system’s Processor Cabinet. Interactions Refer to DEFINITY ECS CallVisor ASAI Technical Reference. 1. ASAI adjunct 2. ISDN Line circuit pack 3. Packet Controller circuit pack 4. Switch processing element (SPE)5. ISDN-BRI 6. Packet bus 7. Memory bus
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Managing data calls
450 Setting up CallVisor ASAI
15
Setting up CallVisor ASAI
CallVisor Adjunct-Switch Applications Interface (ASAI) can be used in the
telemarketing and help-desk environments. It is used to allow adjunct applications
to monitor and control resources in the DEFINITY ECS.
Before you start
nOn the System Parameters Customer-Options screen, verify the:
— ASAI Interface field is
y. If not, contact your Lucent representative.
— ASAI Proprietary Adjunct Links field is
y if the adjunct is running
the CentreVu Computer Telephony.
Instructions
To set up CallVisor ASAI:
1. Type
add station nnnn and press RETURN, where nnnn is the extension you
want to assign to the ASAI adjunct.
The Station
screen appears.
Page 1 of X
STATION
Extension: 1014 Lock Messages? n BCC: 0
Type: asai Security Code: ______ TN: 1
Port: 01A0702 Coverage Path 1: ___ COR: 1
Name: __________________________ Coverage Path 2: ___ COS: 1
Hunt-to-Station: ____
STATION OPTIONS
Data Module? n Personalized Ringing Pattern: 1
Display Module? n Message Lamp Ext: 1014
MM Complex Data Ext: ____
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing data calls 451 Setting up CallVisor ASAI 15 2. In the Type field, type nasai if this adjunct platform is other than CentreVu Computer Telephony, for example, IBM CallPath. nadjlk (ASAI proprietary adjunct link) if this is for the CentreVu Computer Telephony using the Telephony Services Application Programming Interface (TSAPI). 3. In the Port field, type 01A0702. Use the port address assigned to the LAN Gateway Interface circuit pack. 4. Press ENTER to save your changes.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing data calls 452 Setting up CallVisor ASAI 15
Collecting billing information 453 Collecting information about calls 16 DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 16 Collecting billing information Collecting information about calls Call Detail Recording (CDR) collects detailed information about all incoming and outgoing calls on specified trunk groups. If you use intraswitch CDR, you can also collect information about calls between designated extensions on the switch. DEFINITY ECS sends this information to a printer or to some other CDR output device that collects call records and that may also provide reports. You can have a call accounting system directly connected to your switch. If you are recording call details from several switches, the switch may send the records to a collection device for storage. A system called a poller may then take these records and send them to the call accounting system. The call accounting system sorts them, and produces reports that you can use to compute call costs, allocate charges, analyze calling patterns, detect unauthorized calls, and keep track of unnecessary calls. Before you start The call accounting system that you use may be sold by Lucent, or it may come from a different vendor. You need to know how your call accounting system is set up, what type of call accounting system or call detail recording unit you are using, and how it is connected to the switch. You also need to know the record format that your call accounting system requires.
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454 Collecting information about calls
16
Instructions
In this example, we are going to establish call detail recording for all calls that
come in on trunk group 1 (our CO trunk). We are going to set up CDR so that any
call that is handled by an attendant produces a separate record for the attendant
part of the call.
1. Type
change trunk-group 1 and press RETURN.
The Trunk Group
screen appears.
2. In the CDR Reports field, type
y.
This tells the switch to create call records for calls made over this trunk
group.
3. Press
ENTER to save your changes.
TRUNK GROUP
Group Number: 1 Group Type: co CDR Reports: y
Group Name: Outside calls COR: 85 TN: 1__ TAC: 105
Direction: two-way Outgoing Display? n
Dial Access? n Busy Threshold: 99 Night Service: 1234
Queue Length: 0 Country: 1 Incoming Destination: attd
Comm Type: voice Auth Code? n Digit Absorption List: _
Prefix-1? y Trunk Flash? n Toll Restricted? y
TRUNK PARAMETERS
Trunk Type: ground start
Outgoing Dial Type: tone Cut-Through? n
Trunk Termination: rc Disconnect Timing(msec): 500_
Auto Guard? n Call Still Held? n Sig Bit Inversion: none
Trunk Gain: high
Disconnect Supervision - In? y Out? n
Answer Supervision Timeout: 10 Receive Answer Supervision? n
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4. Type change system-parameters cdr and press RETURN.
The CDR System Parameters
screen appears.
5. In the CDR Format field, type
month/day.
This determines how the date will appear on the header record.
6. In the Primary Output Format field, type
Unformatted.
This is the record format that our call accounting system requires. Check
with your call accounting vendor to determine the correct record format for
your system.
7. In the Primary Output Ext. field, type
2055.
This is the extension of the data module that we use to connect to our call
accounting system.
8. In the Record Outgoing Calls Only field, type
n.
This tells the switch to create records for both incoming and outgoing calls
over all trunk groups that use CDR.
9. In the Outg Trk Call Splitting and Inc Trk Call Splitting fields, type
y.
This tells the system to create a separate record for any portion of an
incoming or outgoing call that is transferred or conferenced.
10. In the Outg Att Call Record and Inc Att Call Record fields, type
y.
This tells the system to create a separate record for the attendant portion of
any incoming or outgoing call.
CDR SYSTEM PARAMETERS
Page 1 of X
Node Number (Local PBX ID): 1 CDR Date Format: month/day
Primary Output Format: ___________ Primary Output Ext: _____
Secondary Output Format: ___________ Secondary Output Ext: _____
Use ISDN Layouts? _ EIA Device Bit Rate: ____
Use Enhanced Formats? _
Modify Circuit ID Display? _ Remove # from Called Number? _
Record Outgoing Calls Only? _ Intra-switch CDR? _
Suppress CDR for Ineffective Call Attempts? _ Outg Trk Call Splitting? _
Disconnect Information in Place of FRL? _ Outg Attd Call Record? _
Interworking Feat-flag? _
Force Entry of Acct Code for Calls Marked on Toll Analysis Screen? _
Calls to Hunt Group - Record: __________
Record Called Vector Directory Number Instead of Group or Member? _
Record Called Agent Login ID Instead of Group or Member? _
Inc Trk Call Splitting? _ Inc Attd Call Record? _
Record Non-Call-Assoc TSC? _ Call Record Handling Option: _________
Record Call-Assoc TSC? _ Digits to Record for Outgoing Calls: _________
Privacy - Digits to Hide: _ CDR Account Code Length: __
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Collecting billing information 456 Recording calls between users on the same switch 16 More information You can also administer the switch to produce separate records for calls that are conferenced or transferred. This is called Call Splitting. There are many other variations that you can administer for CDR, and these are described in the screens section of this book. Related topics For additional information on CDR, refer to ‘‘ Call Detail Recording’’ on page 1231. For more information about how to connect a CDR output device, refer to the DEFINITY ECS Installation for Adjuncts and Peripherals. The Call Detail Acquisition and Processing Reference Manual also contains CDR information, but has not been updated in several years and is no longer entirely accurate. Recording calls between users on the same switch Call detail recording generally records only those calls either originating or terminating outside the switch. There may be times when you need to record calls between local users. Intra-switch CDR lets you track calls made to and from local extensions. Instructions In this example, we administer the switch to record all calls to and from extensions 5100, 5101, and 5102. 1. Type change system-parameters cdr and press RETURN. The CDR System Parameters screen appears. 2. In the Intraswitch CDR field, type y. 3. Press ENTER to save your changes.