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Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
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DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing phone features 77 Telephone feature buttons 4 cas-backup CAS Backup Centralized Attendant Service Backup: used to redirect all CAS calls to a backup extension in the local branch if all RLTs are out-of-service or maintenance busy. The associated status lamp indicates if CAS is in the backup mode. 1 per station cdr1-alrm CDR 1 Failure CDR Alarm: associated status lamp is used to indicate that a failure in the interface to the primary CDR output device has occurred.1 per station cdr2-alrm CDR 2 Failure CDR Alarm: associated status lamp is used to indicate that a failure in the interface to the secondary CDR output device has occurred. 1 per station cfwd-bsyda Call Forwarding bsyda (Ext)Call Forward Busy/Don’t Answer: activates and deactivates call forwarding for calls when the extension is busy or the user does not answer. check-in Check In Check In (display button): changes the state of the associated guest room to occupied and turns off the outward calling restriction for the guest room’s station.1 per station check-out Check Out Check Out (display button): Changes the state of the associated guest room to vacant and turns on the outward calling restriction for the guest room’s station. Also clears (removes) any wake-up request for the station. 1 per station clk-overid Clocked Override Clocked Manual Override (display button): used in association with Time of Day Routing to override the routing plan in effect for the activating user. The routing plan is overridden for a specified period of time.1 per station Table 1. Telephone feature buttons — Continued Button nameButton label Description Maximum Continued on next page
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing phone features 78 Telephone feature buttons 4 consult Consult The Consult button allows a covering user, after answering a coverage call, to call the principal (called party) for private consultation. Activating Consult places the caller on hold and establishes a private connection between the principal and the covering user. The covering user can then add the caller to the conversation, transfer the call to the principal, or return to the caller.1 per station cov-cback Coverage Callback Allows a covering party to store a leave word calling message for the principal (called party).1 per station cov-msg-rt Covr Msg Retrieve Coverage Message Retrieval (display button): places a covering station into the message retrieval mode for the purposes of retrieving messages for the group.1 per station cpn-blk CPN Block Blocks the sending of the calling party number for a call.1 per station cpn-unblk CPN UnblockDeactivates calling party number (CPN) blocking and allows the CPN to be sent for a single call.1 per station Table 1. Telephone feature buttons — Continued Button nameButton label Description Maximum Continued on next page
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing phone features 79 Telephone feature buttons 4 crss-alert Crisis Crisis Alert (display button): provide this button to the telephones or consoles that you want to notify when any user makes an emergency call. (You define which calls are emergency calls on the AAR/ARS Analysis screen by setting the Call Type to alrt.) After a user receives an alert, they can press the crss-alert button to disable the current alert. If tenant partitioning is active, the attendants within a partition can receive emergency notification only from callers in the same partition.1 per station 10 per system data-ext Data (data ext #)Data Extension: sets up a data call. May be used to pre-indicate a data call or to disconnect a data call. May not be a VDN or ISDN-BRI extension. 1 per data- extension group date-time Date Time Date and Time (display button): displays the current date and time. Do not assign this button to 6400-series display phones as they normally show the date and time.1 per station delete-msg Delete Message Delete message (display button): deletes a stored message that is currently on the display. 1 per station dial-icom (Grp: ___)Dial Icom Dial Intercom: accesses the intercom group assigned to the button. Grp: Intercom — Dial (Dial Icom) group number.1 per group did-view DID View DID View (display button): allows DID assignments to be displayed, changed, or removed.1 per station Table 1. Telephone feature buttons — Continued Button nameButton label Description Maximum Continued on next page
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing phone features 80 Telephone feature buttons 4 directory Directory Directory (display button): allows users with display telephones to access the system directory, use the touch-tone buttons to key in a name, and retrieve an extension from the directory. The directory contains the names and extensions that you have assigned to the telephones administered in your system. If you assign a directory button, you should also assign a Next and Call-Disp button to the phone. These buttons allow the user to navigate within the directory and call an extension once they find the correct one. Note that Vector Directory Numbers do not appear in the Directory. 1 per station dir-pkup dir-pkup Directed call pickup: allows the user to answer a call ringing at another extension without having to be a member of a pickup group. disp-chrg Display ChargeProvides your display phone with a visual display of accumulated charges on your current telephone call. Used exclusively outside the U.S. and Canada.1 per station disp-norm Local/ Normal Normal (display button): Toggles between LOCAL display mode (displays time and date) and NORMAL mode (displays call-related data). LED off = LOCAL mode and LED on = NORMAL. 1 per station dn-dst Do Not Disturb Places the user in the do not disturb mode. 1 per station drop Drop Allows users to drop calls. Users can drop calls from automatic hold or drop the last party they added to a conference call. Table 1. Telephone feature buttons — Continued Button nameButton label Description Maximum Continued on next page
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing phone features 81 Telephone feature buttons 4 exclusion Exclusion Exclusion: allows multiappearance telephone users to keep other users with appearances of the same extension from bridging onto an existing call. If the user press the EXCLUSION button while other users are already bridged onto the call, the other users are dropped. There are two means of activating exclusion. nManual Exclusion — when the user presses the EXCLUSION button (either before dialing or during the call). nAutomatic Exclusion — as soon as the user picks up the handset. To turn off Automatic Exclusion during a call, the user presses the EXCLUSION button. To use Automatic Exclusion, set the Automatic Exclusion by COS field to y on the Feature-Related System Parameters screen.1 per station ext-dn-dst Do Not Disturb Ext Extension — Do Not Disturb (display button): used by the attendant console or hotel front desk display phone to activate do not disturb and assign a corresponding deactivate time to an extension. 1 per station flash Flash 1) Allows a station on a trunk call with Trunk Flash to send a Trunk Flash signal to the far end (e.g., Central Office); 2) allows a station on a CAS main call to send a Trunk Flash signal over the connected RLT trunk back to the branch to conference or transfer the call.1 per station Table 1. Telephone feature buttons — Continued Button nameButton label Description Maximum Continued on next page
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing phone features 82 Telephone feature buttons 4 goto-cover Go To CoverGo To Coverage: sends a call directly to coverage instead of waiting for the called inside-user to answer. Go to Cover forces intercom and priority calls to follow a coverage path. NOTE: Go to Cover cannot be activated for calls placed to a Vector Directory Number extension. Go to Cover can be used to force a call to cover to a VDN if the called principal has a VDN as a coverage point.1 per station grp-dn-dst Do Not Disturb Grp Group Do Not Disturb (display button): removes a group of users from the do not disturb mode. 1 per station grp-page GrpPg Allows users to make announcements to groups of stations by automatically turning on their speakerphones. headset Headset Signals onhook/offhook state changes to the switch. The green LED is on for offhook state and off (dark) for onhook state. hunt-ns (Grp: ___)Hunt Group Hunt-Group Night Service: places a hunt-group into night service. Grp: Hunt group number.3 per hunt group in-call-id (Type: __ Grp: ___)Coverage (group #, type, name, or ext #) The Coverage Incoming Call Identification (ICI) button allows a member of a coverage answer group or hunt group to identify an incoming call to that group even though the member does not have a display telephone. In the Type field, enter c for coverage answer groups and type of h for a hunt group. In the Grp field, enter the group number.1 per group-type per group Table 1. Telephone feature buttons — Continued Button nameButton label Description Maximum Continued on next page
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing phone features 83 Telephone feature buttons 4 inspect Inspect Mode Inspect (display button): allows users on an active call to display the identification of an incoming call. Inspect also allows users to determine the identification of calls they placed on Hold. 1 per station int-aut-an IntAutoAns Internal Automatic Answer: causes any hybrid or digital station to automatically answer incoming internal calls.1 per station last-numb LastNumb Dialed Last Number Dialed (redial): originates a call to the number last dialed by the station.1 per station link-alarm (link# ___)Link Failure (link #) Link Alarm: associated status lamp indicates that a failure has occurred on one of the Processor Interface circuit pack data links. Link: Link number — 1 to 8 for multi-carrier cabinets or 1 to 4 for single-carrier cabinets.8 per station lsvn-halt Login SVN Login Security Violation Notification: activates or deactivates referral call when a login security violation is detected. 1 per system lwc-cancel Cancel LWCLeave Word Calling Cancel: cancels the last leave word calling message originated by the user. 1 per station lwc-lock Lock LWC Leave Word Calling Lock: locks the message retrieval capability of the display module on the station. 1 per station lwc-store LWC Leave Word Calling Store: leaves a message for the user associated with the last number dialed to return the call to the originator. 1 per station major-alrm Major Hdwe Failure Major Alarm: assign to a status lamp to notify the user when major alarms occur. Major alarms usually require immediate attention.1 per station Table 1. Telephone feature buttons — Continued Button nameButton label Description Maximum Continued on next page
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing phone features 84 Telephone feature buttons 4 man-msg-wt (Ext: ___)Msg Wait (name or ext #) Manual Message Waiting: allows a multiappearance telephone user to press a button on their telephone in order to light the Manual Message Waiting button at another telephone. You can administer this feature only to pairs of telephones, such as an assistant and an executive. For example, an assistant can press the man-msg-wt button to signal the executive that they have a call.None man-overid (TOD: _)Immediate Override Immediate Manual Override (display button): allows the user (on a system with Time of Day Routing) to temporarily override the routing plan and use the specified TOD routing plan. TOD: specify the routing plan the user wants to follow in override situations.1 per station manual-in (Group: __)Manual In Manual-In Mode: prevents the user from becoming available for new ACD calls upon completion of an ACD call by automatically placing the agent in the after call work mode. Grp: The split group number for ACD.1 per split group mct-act MCT Activation Malicious Call Trace Activation: sends a message to the MCT control extensions that the user wants to trace a malicious call. MCT activation also starts recording the call, if your system has a MCT voice recorder. Table 1. Telephone feature buttons — Continued Button nameButton label Description Maximum Continued on next page
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing phone features 85 Telephone feature buttons 4 mct-contr MCT Control Malicious Call Trace Control: allows the user to take control of a malicious call trace request. Once the user becomes the MCT controller, the system stops notifying other MCT control extensions of the MCT request. NOTE: To add an extension to the MCT control group, you must also add the extension on the ‘‘ Extensions Administered to have an MCT-Control Button’’ screen. When the user presses the MCT Control button, the system first displays the called party information. Pressing the button again displays the rest of the trace information. The MCT controller must dial the MCT Deactivate feature access code to release control. mf-da-intl Directory AssistanceMultifrequency Operator International: allows users to call Directory Assistance.1 per station mf-op-intl CO attendantMultifrequency Operator International: allows users to make international calls to the CO attendant.1 per station mj/mn-alrm Maj/Minor Hdwe Failure Minor Alarm: assign to a status lamp to notify the user when minor or major alarms occur. Minor alarms usually indicate that only a few trunks or a few stations are affected.1 per station mm-basic MM Basic Multimedia Basic: used to place a multimedia complex into the “Basic” mode or to return it to the “Enhanced” mode.1 per station Table 1. Telephone feature buttons — Continued Button nameButton label Description Maximum Continued on next page
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing phone features 86 Telephone feature buttons 4 mm-call MM Call Multimedia Call: used to indicate a call is to be a multimedia call.1 per station mm-cfwd MM CallFwdMultimedia Call Forward: used to activate forwarding of multimedia calls as multimedia calls, not as voice calls.1 per station mm-datacnf MM DatacnfMultimedia Data Conference: used to initiate a data collaboration session between multimedia endpoints; requires a button with a lamp.1 per station mm-multnbr MM MultNbrIndicate that the user wants to place calls to 2 different addresses using the 2 B-channels.1 per station mm-pcaudio MM PCAudioSwitches the audio path from the telephone (handset or speakerphone) to the PC (headset or speakers/microphone).1 per station msg-retr Message Retrieve Message Retrieval (display button): places the station’s display into the message retrieval mode. 1 per station mwn-act Message Waiting Act. Message Waiting Activation: lights a message waiting lamp on an associated station. 1 per station mwn-deact Message Waiting Deact Message Waiting Deactivation: dims a message waiting lamp on an associated station. 1 per station next Next Next (display button): steps to the next message when the phone’s display is in Message Retrieval or Coverage Message Retrieval mode. Shows the next name when the phone’s display is in the Directory mode.1 per station night-serv Night Serv Night Service Activation: toggles the system in or out of Night Service mode. 1 per station Table 1. Telephone feature buttons — Continued Button nameButton label Description Maximum Continued on next page