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Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
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DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing multimedia calling 247 Multimedia Call Handling 9 Feature Description MMCH’s two levels of functionality for a multimedia complex, Basic and Enhanced mode, are enabled either by switch administration or by an mm-basic feature button or FAC. Basic Mode Operation In Basic Mode: nAll voice-only calls originate at the voice station. nAll multimedia calls originate with the H.320 DVC system. nAll incoming voice calls attempt to alert at the voice station and receive all standard voice call treatment. nAll incoming H.320 multimedia calls attempt to alert on the H.320 DVC system initially. If answered, a 2-way video call will result. The Basic multimedia complex voice station will not be involved in the call in any way. If the H.320 multimedia call is not answered at the H.320 DVC system and the Basic multimedia complex voice station has the H.320 field administered to “y”, the call will: — timeout at the DVC system — alert at the associated voice station set as a voice-only call — receive all standard voice call treatment. nCall control depends on what type of call is being originated. — Video is received and controlled at the PC. — Voice is received and controlled at the telephone set. nThe voice station of a Basic multimedia complex must manually add their multimedia endpoint to a multimedia conference. There is limited support for multimedia feature interactions. A specific set of voice features work for multimedia calls. nService Links are not used by Basic mode complexes. nA single number may be used to reach the Basic multimedia complex for voice or H.320 multimedia calls.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing multimedia calling 248 Multimedia Call Handling 9 Enhanced Mode Operation The Enhanced multimedia complex provides a much more tightly coupled integration of the complex voice station and H.320 DVC system. In Enhanced Mode: nBoth multimedia and voice calls must originate at the telephone set. nVoice and multimedia calls can be controlled at the telephone set. nConferencing is spontaneous and established just like a voice-only conference call. nThere is extensive support for multimedia feature interaction. Most voice features work the same for multimedia calls. nService Links can be either “permanent” or “as-needed.” Physical Installation The physical components necessary to utilize MMCH capabilities include: nH.320 DVC systems that are BRI connected to the DEFINITY ECS. nNon-BRI multifunction telephones. nDEFINITY TN787 MultiMedia Interface (MMI) and TN788 Voice Conditioner (VC) boards. nA T.120 Enhanced Services Module (ESM) server (necessary only if you plan to do T.210 data collaboration). Connectivity of the ESM requires an additional TN787 along with a TN2207 DS1 circuit pack. Dual Port Desktop Both Basic and Enhanced multimedia complexes are dual-port desktops that consist of: na BRI-connected multimedia-equipped PC that supports the H.320 protocol na non-BRI-connected multifunction telephone set. The PC and the multifunction telephone are individually wired to the DEFINITY ECS. These two pieces of equipment can be administratively associated to form a Basic or ENHANCED multimedia complex MMCH works with any H.320 system that is fully H.320 compliant and operates at the 2B or 128K rate. NOTE: If you intend to share applications among users or whiteboard capabilities, the endpoint software you choose must also support the T.120 protocol.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing multimedia calling 249 Multimedia Call Handling 9 The following endpoint-software packages have been tested: nPictureTel PCS 50 & PCS 100, Release 1.6T nProshare 2.0a, 2.1 nZydacron Z250 Ver. 2.02, Z350 Ver. 1.2 (With Netmeeting 2.0) MMI & VC hardware The MMCH feature requires the use of two additional circuit packs: nMulti Media Interface (MMI) TN787J. nVoice Conditioner (VC) TN788B. The TN787 and TN788 are service circuit packs. The TN787 supports simultaneous operation of 16 2B H.320 calls. The TN788 supports the voice processing for 4 H.320 endpoints. nThese service circuit packs may be located in any Port Network. nThese packs do not require any translations as part of their implementation. nThe MMI and VC circuit packs are resource circuit packs akin to the Tone Detector circuit packs. nThese circuit packs require no switch administration and may be located in multiple port networks. nSpecific provisioning guidelines for the number and placement of these packs can be found by calling the Lucent Technical Support Center (TSC) at (303) 850 - 8187. T.120 Data Collaboration Server The Expansion Services Module (ESM) provides T.120 data collaboration capability on a MMCH multipoint H.320 video conference. nEach person in the conference who wants to participate in the data collaboration session, must have a personal computer with an H.320 video application that supports the T.120 protocol. nThe DEFINITY ECS must have an ESM installed.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing multimedia calling 250 Multimedia Call Handling 9 ESM Installation Figure Notes Figure 11. Typical Multimedia Call handling ESM Connections Use the following procedure and Figure 11 to connect to the ESM equipment: 1. Install the TN2207 primary rate interface (PRI) circuit pack and the TN787 multimedia interface (MMI) circuit pack in the DEFINITY System port carrier. NOTE: These two circuit packs should be co-located in the cabinet since they must be connected by a Y-cable on the back plane of the DEFINITY ECS. 2. Record the circuit pack locations. 3. Connect the ESM Y-cable as shown. 4. Administer the DS1 form and the signaling-group form for the ESM (see ‘‘ ESM T.120 Server Administration’’ on page 260). 5. Configure the ESM adjunct. 1. Port B Y-cable connector to a TN787 multimedia interface (MMI) circuit pack 2. Port A Y-cable connector to a TN2207 PRI circuit pack 3. 25-pair Y-cable 4. 356A adapter5. D8W cord connected to 356A adapter S/B port 8 6. Expansion service module (ESM) 7. Port B on compatible primary rate interface (PRI) card cydf012 RPY 100697 12 4 53 6 7
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing multimedia calling 251 Multimedia Call Handling 9 Planning for MMCH The following are some of the tasks you perform in planning and administering MMCH. Planning the system This is a list of questions to help you use DEFINITY ECS for multimedia. nHow many MMCH users are you going to have? nHow many multimedia calls do you expect to have at any given time? With the information above you can determine how many Voice Conditioner (VC) and Multimedia Interface (MMI) circuit packs you need. nWill users need data collaboration capabilities? If so, you need to install the Expansion Service Module (ESM). nWhich stations, hunt groups or vectors need early answer? nDo you have ISDN-PRI trunks? It is possible to use separate DS1 trunks for data, but ISDN-PRI trunks are recommended. Installation checklist 1. Purchase MMCH right-to-use. 2.Lucent Technologies — enable MMCH on System Parameters Customer-Options screen. 3. Administer default multimedia outgoing trunk parameter selection on the Feature-Related System-Parameters Features screen. 4. Administer MMCH related feature access codes on the Feature Access Code screen. 5. Install and administer hardware: nInstall MMIs, VCs and ESM. nAdminister ESM to ECS connection — DS1 Circuit Pack and Signaling Group screens. nEstablish maintenance parameters — Maintenance-Related System Parameters form.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing multimedia calling 252 Multimedia Call Handling 9 6. Administer multimedia complexes: nAdminister data modules — Data Module screen, or Data Module page of the Station screen. nAdminister stations as part of a multimedia complex, assign associated data module extension, multimedia mode, service link mode and appropriate multimedia buttons — Station screen. 7. Administer early answer and H.320 flag for stations, the early answer flag for hunt groups, and the multimedia flag for vectors as appropriate. 8. Train end users. 9. Monitor traffic and performance. Related screens nSystem-Parameters Customer-Options — Multimedia Call Handling (Basic) — Multimedia Call Handling (Enhanced) nFeature Related System-Parameters — Default Multimedia Outgoing Trunk Parameter Selection (p.2) nMaintenance-Related System Parameters — Packet Bus Activated = y — Minimum Maintenance Thresholds - MMIs, VCs nData Module (type = 7500 or WCBRI) — Multimedia (p. 1) = y — XID (p. 2) = n — MIM Support (p. 2) = n nStation — MM Complex Data Ext (p. 1) — H.320 Conversion (p. 2) — Multimedia Early Answer (p. 2) — Multimedia Mode (p.2) — Service Link Mode (p.2) — Feature Buttons (p.3) (optional) nHunt Group — MM Early Answer (optional)
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing multimedia calling 253 Multimedia Call Handling 9 nCall Vector — Multimedia (optional) nFeature Access Codes — Basic Mode Activation (p.5) — Enhanced Mode Activation (p.5) — Multimedia Call Access Code (p.5) — Multimedia Data Conference Activation & Deactivation (p.5) The Multimedia Data Conference Deactivation FAC must be entered after you are active on a multimedia call. To enter the FAC: 1. Select TRANSFER 2. Receive a dialtone 3. Dial the FAC 4. Receive a confirmation tone 5. Re-select the call appearance for the held multimedia call. — Multimedia Multi-Address Access Code (p.5) — Multimedia Parameter Access Code (p.5) nDS1 Circuit Pack (ESM Only) — Bit Rate=2.048 — Line Coding=hdb3 — Signaling Mode=isdn-pri — Connect=pbx — Interface=network — Country Protocol=1 — CRC=y — MMI Cabling Board nSignaling group (ESM Only) — Primary D-Channel
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing multimedia calling 254 Multimedia Call Handling 9 Administration commands System-Parameters Customer-Options form: To enable the MMCH release 6.3 feature, you must change the System-Parameters Customer-Options form. There are two MMCH related fields on page 2 of this form. nThe “Multimedia Call Handling (Basic)” field must be set to ‘y’ to allow MMCH Basic mode operation. nThe “Multimedia Call Handling (Enhanced)” field must be set to ‘y’ to allow MMCH Enhanced mode operations. System-Parameters Features form: The default bandwidth for MMCH calls is defined on the System-Parameters Features form shown below. NOTE: Originating a multimedia call with the mm-call button will originate a call according to the Default Multimedia Parameters selected on the System Parameters Features form. nThis default parameter will be either 2x56 or 2x64. nThe bearer capability of the multimedia calls will either be 56K or 64K and the bandwidth will be 2B channels. Data module screen The H.320 DVC system should contain a BRI interface. You must connect this BRI interface to a port on a TN556 BRI circuit pack and administer it as a BRI data module. nYou may administer the data endpoint type as 7500 (recommended) or WCBRI. nThe fields for multimedia are the same on either screen. nThe administration for a Basic mode and an Enhanced mode data module are exactly the same.
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Managing multimedia calling
255 Multimedia Call Handling
9
Screen 15. Data Module screen (Page 1 of 2)
Screen 16. Data Module screen (Page 2 of 2)
nTy p e — Set the data module type to 7500 or WCBRI.
nMultimedia — This field appears on the data module screen only if MM is
set to yes on the System-Parameters Customer Options screen. Enter Y to
enable this data module to be multimedia compliant.
nMM Complex Voice Ext: (display only) — This field contains the number
of the associated telephone in the complex. This is a display-only field, and
is blank until you enter the data module extension in the Station screen MM
Complex Data Ext field. Once you have done that, these two extensions are
associated as two parts of a multimedia complex.
nXID and MIM Support — Valid entries are y (default) and n. These fields
must be set to n.
Page 1 of 2
DATA MODULE
Data Extension: 65001 Name: ___________________________
Type: 7500_______ COS: 1_ Multimedia? y
Port: _____ COR: 1_MM Complex Voice Ext: 67434
ABBREVIATED DIALING
List1: ____________
SPECIAL DIALING OPTION: hot-line
HOT LINE DESTINATION
Abbreviated Dialing Dial Code (From above list): _
CIRCUIT SWITCHED DATA ATTRIBUTES (used for modem pooling)
Default Duplex: full Default Mode: async Default Speed: 1200_
DATA MODULE CAPABILITIES
Default ITC: restricted Default Data Application? M2_A
Page 2 of 2
DATA MODULE
BRI LINK/MAINTENANCE PARAMETERS
XID? n Fixed TEI? n TEI: ___
MIM Support? n
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing multimedia calling 256 Multimedia Call Handling 9 Station screen After you have administered the BRI data module, use the Station screen to associate it with a voice station to screen a multimedia complex. This is a one-to-one relationship: you can administer only one station and one data endpoint per multimedia complex. Neither the voice station, nor the data endpoint can be a member of another multimedia complex. NOTE: A BRI station cannot be part of a multimedia complex. nH.320 Conversion — Valid entries are y and n (default). This field is optional for non-multimedia complex voice stations and for Basic multimedia complex voice stations. It is mandatory for Enhanced multimedia complex voice stations. Because the system can only handle a limited number of conversion calls, you may need to limit the number of telephones with H.320 conversion. Enhanced multimedia complexes must have this flag set to y. For non-multimedia complex voice stations, setting this field to y allows H.320 calls to convert to voice and alert at the stand-alone voice station. If the call is unanswered at the voice station, the call will follow standard voice treatment. Any subsequent station that is reached in the routing of this call, that is, coverage points, forwarded destinations, call pickup members, and so forth, do not need to have the H.320 field enabled. The H.320 field is only needed at the first station that may receive the H.320 call. For Basic multimedia complex voice stations, setting this field to y allows H.320 calls to convert to voice and alert at the Basic multimedia complex voice station after an attempt has been made to offer the call to the H.320 DVC system. If the call is unanswered at the H.320 DVC system, the call will alert at the voice station after 5 seconds or after the administered number of rings as specified in the voice station’s coverage path. If the call is unanswered at the voice station, the call will follow standard voice treatment. Any subsequent station that is reached in the routing of this call, that is, coverage points, forwarded destinations, call pickup members, and so forth, do not need to have the H.320 field enabled. The H.320 field is only needed at the first station that may receive the H.320 call. nService Link Mode — The service link is the combined hardware and software multimedia connection between an Enhanced mode complex’s H.320 DVC system and the DEFINITY ECS which terminates the H.320 protocol. A service link is never used by a Basic mode complex H.320 DVC system. Connecting a service link will take several seconds. When the service link is connected, it uses MMI, VC and system timeslot