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Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
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555-233-506 Comcode 108678798 Issue 1.1 June 2000 DEFINITY® Enterprise Communication Server Release 8.2 Administrator’s Guide Volumes 1, 2, and 3
Copyright Ó 2000, Lucent Technologies All Rights Reserved Printed in U.S.A. Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. Your Responsibility for Your System’s Security Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party, for example, persons other than your com- pany’s employees, agents, subcontractors, or persons working on your company’s behalf. Note that there may be a risk of toll fraud associated with your telecommunications system and, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services. You and your system manager are responsible for the security of your system, such as programming and configuring your equipment to pre- vent unauthorized use. The system manager is also responsible for reading all installation, instruction, and system administration docu- ments provided with this product in order to fully understand the fea- tures that can introduce risk of toll fraud and the steps that can be taken to reduce that risk. Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of com- mon-carrier telecommunication services or facilities accessed through or connected to it. Lucent Technologies will not be responsible for any charges that result from such unauthorized use. Lucent Technologies Fraud Intervention If you suspect that you are being victimized by toll fraud and you need technical support or assistance, call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643-2353. Federal Communications Commission Statement Part 15: Class A Statement. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide rea- sonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interfer- ence to radio communications. Operation of this equipment in a resi- dential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his own expense. Part 68: Network Registration Number. This equipment is registered with the FCC in accordance with Part 68 of the FCC Rules. It is identi- fied by FCC registration number AS593M-13283-MF-E. Part 68: Answer-Supervision Signaling. Allowing this equipment to be operated in a manner that does not provide proper answer-supervi- sion signaling is in violation of Part 68 Rules. This equipment returns answer-supervision signals to the public switched network when: • Answered by the called station • Answered by the attendant • Routed to a recorded announcement that can be administered by the CPE user This equipment returns answer-supervision signals on all DID calls forwarded back to the public switched telephone network. Permissible exceptions are: • A call is unanswered • A busy tone is received • A reorder tone is receivedCanadian Department of Communications (DOC) Interference Information This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of the Canadian Department of Communications. Le Présent Appareil Nom érique n’émet pas de bruits radio électriques d épassant les limites applicables aux appareils num ériques de la class A pr éscrites dans le reglement sur le brouillage radio électrique édict é par le minist ére des Communications du Canada. Trademarks See the preface of this document. Ordering Information Call: Lucent Technologies BCS Publications Center USA 1 888 582-3688 USA Fax 1 800 566-9568 Canada +1 317-322-6619 Europe, Middle East, Africa +1 317-322-6416 Asia, Caribbean, China, Latin America, and the Pacific Region +1 317-322-6411 International Fax +1 317 322-6699 Write: Lucent Technologies BCS Publications Center 2855 N. Franklin Road Indianapolis, IN 46219 Order: Document No. 555-233-506 Comcode 108678798 Issue 1.1, June 2000 For additional documents, refer to ‘‘ References’’ on page 1615 You can be placed on a standing order list for this and other documents you may need. Standing order will enable you to automatically receive updated versions of individual documents or document sets, billed to account information that you provide. For more information on stand- ing orders, or to be put on a list to receive future issues of this docu- ment, contact the Lucent Technologies Publications Center. European Union Declaration of Conformity The “CE” mark affixed to the DEFINITY® equipment described in this book indicates that the equipment conforms to the following Euro- pean Union (EU) Directives: • Electromagnetic Compatibility (89/336/EEC) • Low Voltage (73/23/EEC) • Telecommunications Terminal Equipment (TTE) i-CTR3 BRI and i-CTR4 PRI For more information on standards compliance, contact your local dis- tributor. Comments To comment on this document, return the comment card at the front of the document. Acknowledgment This document was prepared by Product Documentation Development, Lucent Technologies, Denver, CO.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Contents iii Contents Contents iii About this document xv nOverviewxv nPurposexvi nAudiencexvi nReason for reissuexvi nHow to use this documentxvi nOrganizationxvi nTask-related informationxviii nFeature-related informationxix nConventions used in this documentxx nTrademarks and service marksxxi nHow to get this book on the webxxii nHow to order more copiesxxiii nHow to get helpxxiii nTell us what you thinkxxiv 1 System basics 1 nLogging into the system1 nLogging in with Access Security Gateway3 nLogging off the system5 nSetting command permissions6 nEstablishing daylight savings rules7 nSetting the system date and time10 nUsing the bulletin board12 nSaving translations14 nBackup via the Web interface (DEFINITY One only) 17 2 Introduction to the DEFINITY system 29 nUnderstanding your configuration29 nUnderstanding the dial plan31 nAdding feature access codes33 nControlling the calls your users can make and receive34 nControlling the features your users can access36 nSystem-wide settings37
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Contents iv nChanging feature parameters38 nAdministering treatment for denied calls39 nSetting up Music-on-Hold40 nProviding service for multiple tenants41 nReceiving notification in an emergency43 nNotifying a digital pager of an emergency46 nOther useful settings48 3 Managing phones 49 nAdding new phones49 nUsing templates to add phones53 nUsing an alias54 nCustomizing your phone56 nUpgrading phones57 nSwapping phones57 nUsing TTI to move phones58 nRemoving phones62 nAdding a fax or modem63 nAdding a DEFINITY IP Softphone64 4 Managing phone features 69 nAdding feature buttons69 nTelephone feature buttons71 nAdding abbreviated dialing lists92 nSetting up bridged call appearances96 nSetting up Terminal Self Administration100 5 Managing your attendant consoles 103 nOverview103 nAdding an attendant console108 nAttendant console feature buttons110 nRemoving an attendant console116 nSetting console parameters117 nProviding backup for an attendant118
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Contents v 6 Managing displays 121 nDisplaying caller information121 nDisplaying ANI calling party information122 nDisplaying ICLID Information123 nChanging the display language124 nSetting up directory buttons127 7 Handling incoming calls 129 nSetting up basic call coverage129 nSetting up advanced call coverage133 nSetting up call forwarding140 nSetting up night service145 nAdding call pickup158 nManaging hunt groups164 nManaging vectors and VDNs170 nUnderstanding Automatic Call Distribution182 nAssigning a terminating extension group183 8 Routing outgoing calls 185 nWorld class routing185 nManaging calling privileges186 nAssigning ARS FAC187 nDisplaying ARS analysis information187 nUnderstanding ARS analysis188 nSetting up multiple locations195 nRouting with multiple locations198 nModifying call routing200 nOverriding call restrictions203 nDefining ARS Partitions204 nSetting up time of day routing207 nSetting up shortcut dialing210 9 Managing multimedia calling 215 nMultimedia Applications Server Interface215 nMultimedia Call Handling244 nUnderstanding the multimedia complex263 nEnhanced Mode MM complex277
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Contents vi 10 Setting up telecommuting 297 nConfiguring DEFINITY ECS for telecommuting297 nSetting up Personal Station Access300 nCreating a station security code302 nAssigning coverage options303 nSetting up call forwarding305 nAssigning an extender password307 nInstalling home equipment308 nSetting up remote access310 nTraining users313 11 Enhancing system security 317 nBasic security318 nPreventing toll fraud319 nPhysical security321 nSystem security checklist322 nAdding logins and passwords327 nChanging a login330 nDisplaying a login332 nRemoving a login332 nUsing access security gateway333 nChanging login permissions337 nChanging passwords339 nUsing busy verify340 nSetting up security violations notification341 nSetting up authorization codes344 nDealing with security violations348 12 Managing trunks 349 nTips for working with trunk groups349 nAdding a CO, FX, or WATS trunk group352 nAdding a DID trunk group355 nAdding a DIOD trunk group357 nAdding a PCOL trunk group358 nAdding a Tie or Access trunk group361 nSetting up digital trunks364
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Contents vii nAdding trunks to a trunk group368 nRemoving trunks from a trunk group371 nRemoving trunk groups372 nInserting and absorbing digits373 nAdministering answer detection375 nAdministering trunks for listed directory numbers376 13 Managing announcements 379 nUnderstanding announcements379 nAdding announcement data modules379 nAdding announcement extensions381 nRecording announcements382 nSaving announcements383 nCopying announcements384 nRestoring announcements385 nDeleting and erasing announcements386 nSetting up continuous-play announcements387 14 Managing group communication 389 nSetting up voice paging over loudspeakers389 nSetting up chime paging over loudspeakers392 nPaging over speakerphones396 nPaging users who are on active calls398 nUsing phones as intercoms399 nObserving calls402 15 Managing data calls 405 nTypes of data connections405 nData Call Setup406 nDefault Dialing413 nAlphanumeric Dialing414 nData Hotline415 nData Privacy416 nData Restriction417 nData-Only Off-Premises Extensions419 nData Modules — general420 nAdministered Connection423 nModem Pooling429
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Contents viii nPC Interface431 nWideband Switching435 nCallVisor Adjunct-Switch Application Interface448 nSetting up CallVisor ASAI450 16 Collecting billing information 453 nCollecting information about calls453 nRecording calls between users on the same switch456 nTracking calls by account code458 nForcing users to enter account codes459 nReceiving call-charge information460 nViewing call charge information463 17 Screen reference 465 nAAR and ARS Digit Analysis Table465 nAAR and ARS Digit Conversion Table470 nAbbreviated Dialing List473 nAccess Endpoint481 nAdministered Connection485 nAlias Station490 nAlphanumeric Dialing Table491 nAnnouncements/Audio Sources494 nARS Toll Table497 nAttendant Console498 nAuthorization Code — COR Mapping511 nBulletin Board513 nCall Vector515 nCAMA Numbering Format520 nCDR System Parameters522 nClass of Restriction533 nClass of Service545 nCode Calling IDs549 nCommand Permission Categories550 nConsole Parameters553 nCoverage Answer Group563 nCoverage Path565
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Contents ix nCrisis Alert System Parameters569 nData modules572 nDate and Time602 nDaylight Savings Rules605 nDial Plan Record607 nDigit Absorption611 nDS1 Circuit Pack 613 nExtended Pickup Group631 nExtensions Administered to have an MCT-Control Button632 nFeature Access Code633 nFeature-Related System Parameters646 nGroup Paging Using Speakerphone695 nHospitality696 nHunt Group708 nIntercom Group732 nInter-Exchange Carrier (IXC) Codes733 nIntra-Switch CDR735 nIP Trunk Configuration Manager736 nISDN trunk group750 nISDN Numbering — Private 784 nISDN Numbering — Public/ Unknown 787 nISDN-BRI Trunk Circuit Pack790 nLanguage Translations799 nListed Directory Numbers813 nLocations814 nLogin Administration816 nLoudspeaker Paging822 nMode Code Related System Parameters825 nModem Pool Group829 nMultifrequency-Signaling-Related System Parameters835 nMusic Sources857 nPacket Gateway Board859 nPartition Route Table860 nPersonal CO Line Group861
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Contents x nPickup Group864 nPRI Endpoint865 nRemote Access870 nRemote Call Coverage Table875 nRHNPA Table876 nRoute Pattern877 nSecond Digit Table886 nSecurity-Related System Parameters887 nSite Data894 nStation894 nSystem Parameters Call Coverage / Call Forwarding923 nSystem Parameters Country-Options930 nSystem Parameters Customer-Options940 nSystem Parameters OCM Call Classification960 nTelecommuting Access 963 nTenant 964 nTerminal Parameters 967 nTerminating Extension Group971 nTime of Day Coverage Table 974 nTime of Day Routing Plan 975 nToll Analysis 977 nTrunk Group 980 nVector Directory Number 1045 18 Command reference 1051 19 Phone reference 1075 nMultibutton electronic telephones1076 n500 telephones1077 n2500-series telephones1077 n6200-series telephones1077 n6400-series telephones1081 n7100-series telephones1085 n7300-series telephones1085 n731x-series hybrid telephones1089