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Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
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DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Routing outgoing calls
207 Setting up time of day routing
8
3. Type change cor 3 and press RETURN.
The Class of Restriction
screen appears.
4. Type a name for this COR in the COR Description field.
In our example, type
lobby.
5. Enter
2 in the Partition Group Number field.
6. Press
ENTER to save your changes.
Now assign COR 3 to the lobby phone at extension 1234:
1. Type
change station 1234 and press RETURN.
The Station
screen for 1234 appears.
2. In the COR field, enter
3.
3. Press
ENTER to save your changes.
Setting up time of day routing
Time of Day Routing lets you redirect calls to coverage paths according to the
time of day and day of the week. You need to define the coverage paths you want
to use before you define the time of day coverage plan.
You can route calls based on the least expensive route according to the time of day
and day of the week the call is made. You can also deny outgoing long-distance
calls after business hours to help prevent toll fraud. Time of Day Routing applies
to all AAR or ARS outgoing calls and trunks used for call forwarding to external
numbers.
CLASS OF RESTRICTION
COR Number: 3
COR Description: lobby___________________
FRL: 0 APLT? y
Can Be Service Observed? n Calling Party Restriction: none
Can Be A Service Observer? n Called Party Restriction: none
Partition Group Number: _ Forced Entry of Account Codes? n
Priority Queuing? n Direct Agent Calling? n
Restriction Override: none Facility Access Trunk Test? n
Restricted Call List? n Can Change Coverage? n
Unrestricted Call List? __ __ __ __ __ __ __ __ __ __
Access to MCT? y Fully Restricted Service? n
Category For MFC ANI: 7 Hear VDN of Origin Annc.? n
Send ANI for MFE? n_ Add/Remove Agent Skills? n
MF ANI Prefix: ______ Automatic Charge Display? n
Hear System Music on Hold? y PASTE (Display PBX Data on Phone)? n
Can Be Picked Up By Directed Call Pickup? n
Can Use Directed Call Pickup? n
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Routing outgoing calls
208 Setting up time of day routing
8
Before you start
AAR or ARS must be administered on your switch before you use Time of Day
Routing.
nFor AAR, verify that either the Private Networking field or the Uniform
Dialing Plan field is y on the System-Parameters Customer-Options screen.
nFor ARS, verify that the ARS field is y and the Time of Day Routing field
is y on the System-Parameters Customer-Options screen.
Instructions
As an example, let’s allow our executives to make long distance calls during
business hours. Let’s look at the Time of Day Routing Plan before we make any
changes.
To display your Time of Day Routing Plan:
1. Type
display time-of-day 1 and press RETURN.
The Time of Day Routing Plan
1 appears.
Make a note of the routing plan that is currently in effect. In our example,
this plan is for employees who can only make local calls.
You can see that in our example, two partition group numbers control time
of day routing. PGN 1 begins one minute after midnight (00:01) every day
of the week, and is used for after-business hours and all day Saturday and
Sunday. PGN 2 is assigned to office hours Monday through Friday, not
including noon (12:00) to 1:00 p.m. (13:00).
2. Press
CANCEL to clear the screen.
Page 1 of 1
TIME OF DAY ROUTING PLAN 1
Act PGN Act PGN Act PGN Act PGN Act PGN Act
Time # Time # Time # Time # Time # Time
Sun 00:01 1 __:__ _ __:__ _ __:__ _ __:__ _ __:__ _
Mon 00:01 1 08:__00 2 12:__00 1 13:__00 2 17:__00 1 __:__ _
Tue 00:01 1 08:__00 2 12:__00 1 13:__00 2 17:__00 1 __:__ _
Wed 00:01 1 08:__00 2 12:__00 1 13:__00 2 17:__00 1 __:__ _
Thu 00:01 1 08:__00 2 12:__00 1 13:__00 2 17:__00 1 __:__ _
Fri 00:01 1 08:__00 2 12:__00 1 13:__00 2 17:__00 1 __:__ _
Sat 00:01 1 __:__ _ __:__ _ __:__ _ __:__ _ __:__ _
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Routing outgoing calls 209 Setting up time of day routing 8 Now let’s create a new time of day routing plan for long-distance calls for our executives. 1. Type change time-of-day 2 and press RETURN. The Time of Day Routing Plan 2 appears. 2. Type 1 in each field as shown on Time of Day Routing Plan 1. In our example, this is the PGN used for after hours and the lunch hour. 3. Type 3 in all other fields. In our example, PGN 3 uses the route pattern for long-distance calls during business hours. We can save money by using the trunk lines provided by our new long-distance carrier. 4. Press ENTER to save your changes. Now assign your new Time of Day Routing Plan 2 to the COR assigned to your executives. Refer to ‘‘ Class of Restriction’’ on page 533 to see where to assign this field. Example For this example, assume the following: nJim is the user at extension 1234. nExtension 1234 is assigned a COR of 2. nCOR 2 is assigned a Time of Day Plan Number of 1. nThe Time of Day Routing Plan 1 is administered as shown in the example above. When Jim comes into work on Monday morning at 8:30 and makes an ARS call (dials the ARS access code followed by the number of the person he is calling), the system checks the Time of Day Plan Number assigned to Jim’s COR. Because Jim has a COR of 2 with Time of Day Plan Number 1, the system uses Time of Day Routing Plan 1 to route the call. According to Time of Day Routing Plan 1, calls made between 8:00 a.m. and 11:59 a.m. route according to the route pattern set up on PGN 1. If Jim makes a call between 12:00 p.m. and 1:00 p.m. on Monday, the Time of Day Routing Plan 1 is used again. However, this time the call is routed according to PGN 2.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Routing outgoing calls 210 Setting up shortcut dialing 8 Related topics Refer to ‘‘ Route Pattern’’ on page 877 screens for more information. Refer to ‘‘ Defining ARS Partitions’’ on page 204 to see how to set up partition groups. Setting up shortcut dialing !CAUTION: DEFINITY ECS offers a wide range of features, and shortcut dialing users may want to take advantage of this. In some cases, these features will operate as expected. However, some features are not supported for use with shortcut dialing, and an attempt to activate them with an AAR/ARS Shortcut number may fail. In some cases, a private dial plan that requires 6/7-digit dialing may make it impossible to activate a feature, because neither the 4/5-digit extension nor the 6/7-digit AAR number is accepted. Please contact your Lucent representative for more information. Use AAR/ARS shortcut dialing to modify your dial plan and expand the capabilities of automatic routing. For example, with shortcut dialing, users can make AAR and ARS calls without dialing the Feature Access Code (FAC). Also, you can add 6- and 7-digit extensions to a 5-digit dial plan. Shortcut dialing works with dial plans that use 2-digit through 20-digit dialing, depending on your digit analysis tables. NOTE: If you use 6 or 7 digits shortcut dialing numbers in a 5-digit UDP, those calls lose DCS transparency. Before you start Verify that the AAR/ARS Shortcut Dialing, ARS, and Private Networking fields on the System Parameters Customer Options screen are all set to y.
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Routing outgoing calls
211 Setting up shortcut dialing
8
Instructions
You may want to let users dial an emergency number without having to dial the
feature access code (FAC) to make an external call. For example, administrators
in the U.S may want to allow 911 emergency calls to be made without first dialing
the ARS access code of 9.
To allow direct-dialed 911 emergency calls, complete the following steps:
1. Type
change dial plan and press RETURN.
The Dial Plan Record appears.
2. Type
ars in First Digit row 9, Length column 3.
This allows direct dialing of the emergency number, 911. ARS analysis
begins when the number dialed starts with 9 and the switch collects 3 or
more digits before an interdigit timeout.
3. Press
ENTER to save your changes.
Page 1 of 1
DIAL PLAN RECORD
Local Node Number: 1
ETA Node Number: _
Uniform Dialing Plan: 4-digit ETA Routing Pattern: _
UDP Extension Search Order: local-extensions-first
FIRST DIGIT TABLE
First Length
Digit -1- -2- -3- -4- -5- -6-
1: __________ __________ __________ extension_ __________ __________
2: __________ __________ __________ extension_ __________ __________
3: __________ __________ __________ extension_ __________ __________
4: __________ __________ __________ extension_ __________ __________
5: __________ __________ __________ extension_ __________ __________
6: __________ __________ __________ __________ __________ __________
7: __________ __________ __________ __________ __________ __________
8: __________ __________ __________ __________ __________ __________
9: fac_______ __________ ars_______ __________ __________ __________
0: attd______ __________ __________ __________ __________ __________
*: __________ __________ __________ __________
#: __________ __________ __________ __________
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Routing outgoing calls 212 Setting up shortcut dialing 8 Add numbers to a DCS network You can use shortcut dialing to add numbers to a DCS network. As an example, let’s use a DCS network with switches in Chicago, Denver, and Boston. The 4-digit UDP allows internal DCS calls between Chicago and Denver. We want to add Boston to the network, but do not have enough 4-digit extensions available. We’ll add ARS shortcut dialing to the dial plan to allow 7-digit shortcut dialing from Chicago and Denver to Boston. The following table shows the dialing instructions for the extended 4-digit UDP network, and will help you understand the steps on how to set up shortcut dialing on the Dial Plan Record. The dial plan is set up to allow 4-digit extensions that start with digits 2, 3, 4, 5, and 6. The fac entry in First Digit 8 corresponds to a standard AAR Feature Access Code, and the fac entry in First Digit * corresponds to a standard ARS Feature Access Code. Digit analysis routes 4-digit calls that start with 6 to Denver, and 4-digit calls that start with 4 to Chicago. The capacity of the dial plan in Boston allows calls from Boston to the rest of the network to be dialed using 4 digits. However, DCS is not available because of the dialing limitations on calls to Boston. Calls from Calls to Dialing instructions DCS Denver, Chic ag oDenver 6-xxx yes Chic ag o 4-xxx yes Boston 332-xxxx, 949-xxxx no p rivate network (AAR) 8 + p rivate-network numb er no public network (ARS) *9 + public network number n/a Boston Denver 6-xxx no Chicago 4-xxx no Boston 2-xxx, 9-xxx yes public network (ARS *9 + public network number n/a
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Routing outgoing calls
213 Setting up shortcut dialing
8
Instructions
To add 7-digit shortcut dialing to a 5-digit uniform dial plan:
1. Type
change dial plan and press RETURN.
The Dial Plan Record screen appears.
2. Type
aar in First Digit row 3, Length column 5.
This allows numbers that begin with 3 and are 5 or more digits long to use
aar shortcut dialing to access the DCS node in Boston. DCS transparency is
lost on these calls.
3. Type
ars in First Digit row 9, Length column 3.
This allows numbers that begin with 9 and are 3 or more digits long to use
ars shortcut dialing to access the DCS node in Boston. DCS transparency is
lost on these calls.
This also allows direct dialing of the emergency number, 911.
4. Press
ENTER to save your changes.
Related topics
Refer to ‘‘
Understanding the dial plan’’ on page 31 for information on modifying
a dial plan.
Refer to ‘‘
Automatic routing — general’’ on page 1178 for more information on
AAR and ARS.
Page 1 of 1
DIAL PLAN RECORD
Local Node Number: 1
ETA Node Number: _
Uniform Dialing Plan: 4-digit ETA Routing Pattern: _
UDP Extension Search Order: local-extensions-first
FIRST DIGIT TABLE
First Length
Digit -1- -2- -3- -4- -5- -6-
1: __________ __________ __________ __________ __________ __________
2: __________ __________ __________ extension_ __________ __________
3: __________ __________ __________ extension_
aar_______ __________
4: __________ __________ __________ extension_ __________ __________
5: __________ __________ __________ extension_ __________ __________
6: __________ __________ __________ extension_ __________ __________
7: __________ __________ __________ __________ __________ __________
8: fac_______ __________ __________ __________ __________ __________
9: __________ __________
ars________________ __________ __________
0: __________ __________ __________ __________ __________ __________
*: __________ fac_______ __________ __________
#: __________ __________ __________ __________
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Routing outgoing calls 214 Setting up shortcut dialing 8
Managing multimedia calling 215 Multimedia Applications Server Interface 9 DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 9 Managing multimedia calling Multimedia Applications Server Interface The Multimedia Applications Server Interface (MASI) defines a protocol and a set of operations that are used to extend DEFINITY ECS feature functionality to a Multimedia Communications Exchange (MMCX) system. MASI architecture fits the client/server model, where the DEFINITY ECS functions as a server for MMCX clients. Examples of features supported by MASI include Call Detail Recording (CDR), AUDIX/I NTUITY voice mail integration, and AAR/ARS. MMCX can make use of both MASI features and MMCX autonomous features. Autonomous features are those that MMCX provides, even if MASI is not enabled. This document does not discuss them unless there is a consideration for MASI administration. Some autonomous MMCX features: nBasic Call (Place/Drop) nCall Coverage nConference nTransfer
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing multimedia calling 216 Multimedia Applications Server Interface 9 DEFINITY/MASI features: nBasic Call (Place/Drop) — DEFINITY ECS tracks the status of all calls placed to or from a MASI terminal. nCall Detail Recording — DEFINITY ECS tracks calls to and from MASI terminals and can produce call records that indicate if a call uses MASI. nCall Coverage — DEFINITY ECS tracks MMCX calls that are sent to coverage. A DEFINITY coverage path can contain both MASI terminals and DEFINITY stations. nConference — DEFINITY ECS tracks conference calls that involve MASI terminals, if a DEFINITY station originates the conference. Conferences that involve MASI terminals and DEFINITY stations are voice-only. If the DEFINITY station originates the call, the caller can use the consultative form of conference or transfer. nWorld Class Routing (AAR or ARS) — Calls from MASI terminals can take advantage of DEFINITY ECS World Class Routing capabilities. nVoice messaging access to AUDIX/INTUITY — MMCX users can take advantage of AUDIX voice messaging, and receive message waiting indication. nMMCX trunking — By assigning DEFINITY trunk access codes to interfaces from the MMCX to other MMCXs or the PSTN, DEFINITY ECS can monitor traffic over those interfaces. Before you start !CAUTION: DEFINITY ECS offers a wide range of features, and MMCX users may want to take advantage of this. In some cases, these features will operate as expected. However, some features are not supported for use over the MASI link, and their behavior is unpredictable. You may cause harm to your system by attempting to use these features. The Interactions section contains a list of features, and lists those features that are absolutely not supported for use with MASI. If you administer features on the DO NOT ADMINISTER list, Lucent Technologies cannot be responsible for the result. For purposes of administration, there are feature buttons and groups of users that you must not administer with MASI terminal extensions. There are also features that you simply cannot administer for a MASI terminal, because the software does not allow it.