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Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
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DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Features and technical reference 1187 Bridged Call Appearance 20 nIf a call terminates at a telephone on an extension number other than the primary extension number (for example, terminating extension group (TEG), uniform call distribution (UCD) group, call coverage answer group, or direct department calling (DDC) group extension number), a bridged call appearance is not maintained. Therefore, the primary telephone should not be made a member of such a group (even though administration of this is not prohibited). nThe Bridged Call Appearance feature should not be considered as a replacement for Call Coverage or any other similar features. nIf two parties are bridged together on an active call with a third party, and if the conference tone feature is enabled, conference tone is heard. Considerations for multiappearance telephones nThe number of bridged call appearances allowed at each telephone is limited only by the number of 2-lamp buttons available on the telephone. The number of appearances per primary extension varies by system. See DEFINITY ECS System Description for this information. nUp to six parties can be off-hook and involved in a conversation on a bridged appearance of an extension. nA bridging telephone should have a bridged call appearance corresponding to each call appearance of the primary extension number at the bridged telephone. For example, if a primary telephone has three call appearances, a bridging telephone should have three bridged call appearances of that primary extension. This allows users to refer to the individual call appearances when talking about a specific call. nBridged call appearances may result in the reduction of available feature buttons, thereby reducing a user’s capabilities. A Call Coverage module or expansion module can be used to provide up to 20 bridged call appearances. This leaves the other 2-lamp buttons as call appearances, or with other features such as Centralized Attendant Service (CAS). nIf a call terminates at a telephone on an extension number other than the primary extension number (for example, TEG, UCD group, call coverage answer group, or DDC group extension number), a bridged call appearance is not maintained. Therefore, the primary telephone should not be made a member of such a group (even though administration of this is not prohibited). nBridged Call Appearance should not be considered a replacement for Call Coverage. nYou can administer conference tone, which, when enabled, is heard when two parties are bridged together on an active call with a third party.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Features and technical reference 1188 Bridged Call Appearance 20 Interactions nAbbreviated Dialing A user, accessing Abbreviated Dialing while on a bridged call appearance, accesses their own Abbreviated Dialing lists. The user does not access the Abbreviated Dialing lists of the primary extension associated with the bridged call appearance. A user cannot use an abbreviated dialing FAC after using a priority calling FA C . nAdjunct Switch Applications Interface (ASAI) If you are using ASAI, do not administer more than 16 bridged appearances. nAttendant Display and telephone Display A call from the primary extension number or from a bridged call appearance of the primary extension number is displayed as a call from the primary extension number (the call is displayed as coming from the primary extension number regardless of which appearance placed the call). On multiappearance telephones, the display at a principal shows the same information for a bridged call appearance as it does for a nonbridged call. For calls to the principal’s extension number, the display at a zero call appearance bridging telephone shows a call from the originator to the principal with no “redirection reason” character. As telephones bridge onto the call, the display updates to show the number of parties in the conference. nAutomatic Call Distribution Bridged appearances cannot be accessed via non-ACD hunt groups (although administrable). nAutomatic Callback Automatic Callback calls cannot originate from a bridged call appearance. However, when Automatic Callback is activated from the principal user’s telephone, the callback call rings (with priority call distinctive ringing signal) at all bridged appearances of the extension as well as at the principal user’s telephone. Displays at all telephones (principal and bridged users) show that it is a callback call.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Features and technical reference 1189 Bridged Call Appearance 20 nCall Coverage — Single-line telephones When an analog telephone is administered as a bridged call appearance, the telephone user cannot invoke Send All Calls for the extension of their telephone. The user does not have a send all calls button, and the call appearance is associated with another extension. When the user dials a feature-access code (FAC), Send All Calls is activated for the extension associated with the call appearance. — Multiappearance telephones Coverage criteria for bridged call appearances is based entirely on the criteria of the primary extension associated with bridged appearance. A call to the primary extension that requires call coverage treatment follows the coverage path of the primary extension and not the path of any of the bridged appearances. Bridged call appearances do not receive redirection notification. A user with bridged call appearances can activate or deactivate Send All Calls for a principal’s primary call appearance if they are on the bridged appearance. The primary telephone should not be a member of a call coverage group, because calls to the primary telephone as a member of the group are not bridged. You can administer the system so that a call can appear at a telephone as both a bridged call and a redirected call. In this way, if the bridged user is the first coverage point, the call redirects to that telephone when the coverage criteria are met. If the principal is an analog telephone with a bridged call appearance on a multiappearance telephone, an incoming call to the analog telephone that goes to coverage terminates at a primary call appearance on the bridging user’s telephone as a coverage call. If the bridging user is a zero primary call appearance telephone, the call cannot redirect to the bridging user since there are no primary call appearances. Therefore, the call redirects to the next available coverage point. nCall Detail Recording If a bridging user originates or answers a call on a bridged appearance, the extension of the bridge is recorded as the calling/called telephone. A conference or transfer by a bridging user also appears as though it was performed by the telephone user.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Features and technical reference 1190 Bridged Call Appearance 20 On multiappearance telephones, when a call originated from a bridged call appearance on a telephone administered for zero primary call appearance is recorded by Call Detail Recording (CDR), the extension number associated with the appearance is recorded as the calling party. A conference or transfer by a bridged call appearance on a zero primary call appearances telephone also appears as though it were performed by the extension associated with the appearance. nCall Forwarding All Calls, Call Forward Busy/Don’t Answer Call Forwarding can be activated or canceled for the primary extension number from any bridged call appearance of that number. When activated, calls to the primary extension number do not terminate at the bridged call appearances, but go to the designated forwarding destination. Bridged call appearances do not receive redirection notification of the call to the primary extension when it is forwarded unless Ringing — Abbreviated and Delayed is administered. nCall Park When a call is parked from a bridged call appearance, it is parked on the primary extension number. nCall Pickup — Single-line telephones Calls to the primary telephone, alerting at bridged appearances of the primary telephone, can be picked up by member’s of the bridging user’s call pickup group. This causes all bridged appearances of the call to be dropped. Calls ringing at a primary telephone can be picked up by members of the primary telephone’s call pickup group. However, if the primary telephone and the bridging user’s telephone are not in the same call pickup group, the bridging user cannot pick up calls to other members of the primary telephone’s call pickup group. Originating on a bridged appearance and dialing the call pickup FAC is interpreted as an attempt to pick up a call from the primary telephone’s call pickup group. A bridging user can use Call Pickup to pick up a call that is alerting at a bridged appearance, instead of selecting the bridged appearance button. This causes the call at the primary telephone and all bridged appearances of the call to be dropped. If the bridging user has appearances of numerous single-line (primary) telephones (for example, sales, service, and warehouse), and it is not desired that the calls be answered by anyone other than the primary telephone user or the bridging users, the bridging user(s) should not be assigned to a pick up group.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Features and technical reference 1191 Bridged Call Appearance 20 — Multiappearance telephones If a telephone receives ringing on a bridged call appearance, the incoming call can be picked up by members of that telephone’s call pickup group. This causes all bridged call appearances to be dropped. Calls ringing at a primary telephone can be picked up by members of the telephone’s call pickup group. However, if the primary telephone and the bridging user’s primary telephone are not in the same call pickup group, the bridging user cannot pick up calls to other members of the primary telephone’s call pickup group. Originating on a bridged appearance and dialing the call pickup Feature Access Code (FAC) is interpreted as an attempt to pick up a call from the primary telephone’s call pickup group. A bridging user can use Call Pickup to pick up a call that is alerting at a bridged appearance, instead of selecting the bridged appearance button. This causes the call to terminate on the bridging user’s primary extension button, and the primary telephone and all bridged appearances of the call are dropped. If the bridging user has appearances of numerous telephones (for example, sales, service, and warehouse), and it is not desired that the calls be answered by anyone other than the telephone user or the bridging users, the bridging users should not be assigned to a pick up group. A telephone with zero primary call appearances can be assigned to a call pickup group. nCall Waiting Termination (single-line telephones only) Call Waiting Termination applies only to an active call on the primary telephone that has no one else bridged on. If one or more bridging users are active on a call, call waiting calls are denied whether or not the primary user is also off-hook on the call. A bridging user can bridge onto a call with the primary user if there is also a call waiting. nClass of Restriction (multiappearance telephone users only) The COR assigned to a telephone’s primary extension also applies to calls originated from a bridged call appearance. nConference — Attendant, Conference — Single-line telephones A bridged call cannot be conferenced if more than one user is active on that call. This is because the bridging user has no access to the call after the primary telephone user places the call on soft hold, and the primary telephone user has no access to the bridging user’s call appearance used for conference/transfer attempts.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Features and technical reference 1192 Bridged Call Appearance 20 If a bridging user is active on a bridged call and the primary analog telephone user attempts a conference, the attempt is ignored. The same is true if an analog bridging user attempts a conference when the primary telephone user and another bridging user is active on a call. When the primary telephone user is active on a call, and no other bridging user is active on the call, that call can be placed on hold by the primary telephone user utilizing normal single-line conference procedures. Any attempt by a bridging user to bridge onto the call during a successful conference attempt is denied. A bridging user, alone on a bridged call, can conference the call utilizing the normal multiappearance telephone conference procedures. Any attempt by the analog primary telephone user to bridge onto the call during a successful conference attempt is ignored. Any attempt by other bridging users is denied (standard denial response is returned to the bridged appearance). If a conference is not allowed because of the preceding limitations, the user can accomplish a transfer by asking an internal nonbridged party in the connection to create the conference, or asking the remaining bridging users and primary user to disconnect so that the conference can be completed. At completion of the conference, the parties that left the call can reenter the call if control of the conference remains with the primary telephone. If control of the conference does not remain with the primary telephone, the bridging user must conference the primary telephone and the bridging user back into the call as required. If the bridging user has no other available bridged appearances of the primary extension (other than the one he or she is currently on), the bridging user, after pressing the conference/transfer button, must select a call appearance to be used for the conference, before dialing the number. — Multiappearance telephones Call Waiting Termination applies only to an active call on the primary telephone that has no one else bridged on. If one or more bridging users are active on a call, Call Waiting calls are denied whether or not the primary user is also off-hook on the call. A bridging user cannot bridge onto a call with the primary user if there is also a call waiting. Conferences can be set up on bridged appearances using the usual conference operations. Either a primary extension button or a bridged appearance button can be used to make the calls for adding to the conference.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Features and technical reference 1193 Bridged Call Appearance 20 You can administer the system to automatically select the first idle appearance if there is no idle appearance with an extension matching the extension that is conferencing the call. When the user presses the conference button (the second time) to connect the parties together, the newly formed conference call appears on the primary or bridged appearance to which the user was connected at the time of that last conference button depression. The other appearance is disassociated from the conference call. Therefore, if the original call is on a bridged appearance, and the conference is formed on an appearance of the bridged user’s own primary extension, the bridged extension becomes disassociated from the conference call and the principal user of that bridged extension can no longer bridge onto the conference. This disassociation of the conference from the bridged extension can be avoided by setting up the conference in the opposite order. To do this, the user: 1. Presses the hold button to hold the original call on the bridged appearance 2. Selects a call appearance and calls the party to be added 3. Presses the conference or transfer button 4. Selects the held bridged appearance 5. Presses the conference button (again) When this procedure is used, the conference is formed on the bridged appearance so that the primary user of the bridged extension can still bridge onto the conference call. If the primary user and the bridged user are both on the call when one user transfers the call, the user performing the transfer becomes the controlling user for the participation of both users on the conference. To disassociate the appearance from the call, the controlling user must be the latter of the two users to hang up from the call. If the controlling user hangs up first, the appearance goes on soft hold when the noncontrolling party hangs up. In this case, one of two things must occur to disassociate the appearance from the call: all other parties on the call hang up, or the controlling user rejoins the call and hangs up again. The display shows the number of other active parties in a call, including active bridged appearances. nConsult (multiappearance telephones only) Bridged call appearances of the primary extension do not ring on a consult call to the primary extension.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Features and technical reference 1194 Bridged Call Appearance 20 nCoverage Answer Group — Single-line telephones The primary (analog) telephone is not a member of a call coverage answer group, because calls to the primary telephone as a member of the group are not bridged. If the primary telephone is made a member of a coverage group, coverage criteria is based entirely on the criteria of the primary telephone. This means that a call to the primary telephone that requires call coverage treatment follows the path of the primary telephone and not the path of any of the telephones with bridged appearances of the primary telephones. In this case, it is desirable to have the bridging user in the coverage path of the primary telephone. Then, when a call to the primary telephone requires coverage treatment, it follows the coverage path to the bridging user’s telephone, call appearances of the call are dropped, and the call terminates at the bridging user’s telephone as a coverage call. — Multiappearance telephones Bridged call appearances of a primary extension do not ring when there is a Coverage Answer Group (CAG) call to the primary extension. Bridged call appearances cannot bridge onto the call. nData Privacy, Data Restriction When Data Privacy is activated or Data Restriction is assigned to a telephone involved in a bridged call and the primary telephone and/or bridging user attempts to bridge onto the call, Data Privacy and Data Restriction are automatically overridden (or deactivated in the case of Data Privacy). nBusy Indicator (multiappearance telephones only) The call is placed to the resource from the first available bridged call appearance for zero primary call appearance telephones.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Features and technical reference 1195 Bridged Call Appearance 20 nHold — Automatic — Single-line telephones A call cannot be put on hold if more than one user is active on that call. The primary telephone user, when no other bridges are active on the call, can put the call on hold, using normal single-line hold procedures. If the primary telephone user successfully soft holds the call, the status lamp at all of the bridged appearances shows the hold indication; and then the call can be put on hard hold by dialing the hard hold FAC. The hard held call is no longer accessible to the bridging users until it is taken off hold by the primary telephone user. After the call is put on hard hold, any new call to the primary telephone is tracked by the bridged appearances. A bridging user can place an active call on hold (if the primary telephone or any other bridges are not active on the call) by using normal multiappearance hold procedures. Any attempt to enter the held call returns it to the status of an active call that can then be accessed using bridging procedures. If hold is not allowed because of the preceding reasons, the user can just go on-hook and then reenter the call as required, because the call remains accessible as long as the primary telephone or any bridging user is active on it. — Multiappearance telephones Any user (primary or bridged appearance) can place an active call on hold. If only one user is active on a call and places that call on hold, the indicator lamp at both the principal’s appearance button and the bridged party’s appearance button shows that the call is on hold. If more than one user is bridged onto the active call, and one of the users activates Hold, the activator receives “hold” indication for the call and status lamp of all other bridged users remains active. nHotline Service (single-line telephones) If a single-line telephone is administered for Hotline Service, bridged appearances of that telephone’s extension also places a hot line call automatically when a user goes off-hook on that bridged appearance. nHunt Group (DDC or UCD) Bridged call appearances cannot be used in conjunction with DDC or UCD hunt groups. Although you can assign a bridged extension to a hunt group, such assignment is not recommended because DDC/UCD calls do not terminate at any bridged appearances of that extension on other telephones.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Features and technical reference 1196 Bridged Call Appearance 20 nIntercom — Automatic and Intercom — Dial (multiappearance telephones only) Bridged appearances of a primary extension number are not rung for intercom calls. Furthermore, if a telephone has no primary call appearances it can never be rung for an intercom call. Therefore, if a secretary is screening all calls for the principal, and is indicating who is calling via intercom, the principal must have a call appearance on which to receive and send intercom calls. nInternal Automatic Answer Calls terminating to a bridged appearance of an IAA-eligible telephone are not eligible for IAA. nLast Number Dialed Activation of the LND feature causes the last number dialed from the activating telephone to be redialed, regardless of the extension number used (primary or bridged call appearance). nLeave Word Calling A LWC message left by a user on a bridged call appearance leaves a message for the called party to call the primary extension number assigned to the bridged call appearance. When a user calls a primary extension, and activates LWC, the message is left for the primary extension, even if the call was answered at a bridged call appearance. LWC messages left by the primary user can be canceled by a bridged appearance user (for example, a secretary can cancel a LWC message left by a boss). nPersonal Central Office Line — Single-line telephones A single-line primary telephone cannot be a member of a Personal Central Office Line (PCOL) group. — Multiappearance telephones If a user is active on his or her primary extension number on a PCOL call, bridged call appearances of that extension number cannot be used to bridge onto the call. The call can only be bridged onto the call if another telephone is a member of the same PCOL group and has a PCOL button. nPreference Ringing Line Preference selects an alerting bridged appearance; Idle Line Preference does not.