Home
>
Lucent Technologies
>
Communications System
>
Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
Have a look at the manual Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 413 Lucent Technologies manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
![Page 1075
Command reference
1051
18
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
18
Command reference
Use the commands in the tables below to access each administration screen.
Brackets [ ] indicate the qualifier is optional. Single quotes (‘ ’) indicate the text
inside the quote must be entered exactly as shown or an abbreviated form of the
word may be entered. MAX is the maximum number available in your system
configuration.
AAR and ARS Digit Analysis Table
Action Object...](http://img.usermanuals.tech/thumb/3002/85171/w64_definity-ecs-r8-2-administrators-guide_d-1074.png "Page 1075
Command reference
1051
18
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
18
Command reference
Use the commands in the tables below to access each administration screen.
Brackets [ ] indicate the qualifier is optional. Single quotes (‘ ’) indicate the text
inside the quote must be entered exactly as shown or an abbreviated form of the
word may be entered. MAX is the maximum number available in your system
configuration.
AAR and ARS Digit Analysis Table
Action Object...")
![Page 1076
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Command reference
1052
18
AAR and ARS Digit Conversion Table
Abbreviated Dialing Lists
Action Object Qualifier
change aar digit-conversion
ars digit-conversionEnter digits between 0 to 9 ‘x’ or ‘X’
display aar digit-conversion
ars digit-conversionEnter digits between 0 to 9 ‘x’ or ‘X’
[’print’ or ’schedule’]
list aar digit-conversion
ars digit-conversionEnter [‘start’ matching pattern]
[‘count’ (1-MAX)] [’print’ or...](http://img.usermanuals.tech/thumb/3002/85171/w64_definity-ecs-r8-2-administrators-guide_d-1075.png "Page 1076
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Command reference
1052
18
AAR and ARS Digit Conversion Table
Abbreviated Dialing Lists
Action Object Qualifier
change aar digit-conversion
ars digit-conversionEnter digits between 0 to 9 ‘x’ or ‘X’
display aar digit-conversion
ars digit-conversionEnter digits between 0 to 9 ‘x’ or ‘X’
[’print’ or ’schedule’]
list aar digit-conversion
ars digit-conversionEnter [‘start’ matching pattern]
[‘count’ (1-MAX)] [’print’ or...")
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 1047 Vector Directory Number 17 For Best Service Routing (BSR), if this field is y on the original VDN, the BSR Application and Available Agent Strategy of the new VDN will be used. If this field is n on the original VDN, the BSR Application and Available Agent Strategy of the original VDN will be used. COR Specifies the class of restriction (COR) of the VDN. TN Specifies the Tenant Partition number for this VDN. Measured Used to collect measurement data for this VDN. Data may be collected for reporting by BCMS or CMS. NOTE: On the System-Parameters Customer-Options screen, the BCMS field must be y for the Measured field to be set to internal or both. In addition, the appropriate CMS release must be administered on the Feature-Related System Parameters screen if this field is being changed to external or both. Valid entries Usage y n The name of the VDN appearing on the terminating display depends on the administration and chaining of the subsequent VDNs and the AUDIX mail for the last VDN is accessed. The name of this VDN appears on the agent’s display and the VDN’s AUDIX mail is accessed. If any subsequent VDNs are used to process this call, their names will not appear on the terminating display and the AUDIX mail for the original VDN is accessed. Valid entries Usage 0 to 95Enter a 1- or 2-digit number. This field cannot be blank. Valid entries Usage 1 to 20 Valid entries Usage internal Data will be measured internally by BCMS. external Data will be measured internally by CMS. both Data will be measured internally by both BCMS and CMS. none Data will not be measured.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 1048 Vector Directory Number 17 Acceptable Service Level (sec) Only appears when, on the System-Parameters Customer-Options screen, the BCMS/VuStats Service Level field is y and the Measured field is internal or both. VDN of Origin Annc. Extension Data for this field appears only when, on the System-Parameters Customer-Options screen, the VDN of Origin Announcement field is y. 1st/2nd/3rd Skill Only appears when, on the System-Parameters Customer-Options screen, the Expert Agent Selection (EAS) field is y. AUDIX Name Only appears for G3r configurations. If this VDN is associated with the AUDIX vector, enter the name of the AUDIX machine as it appears in the Node Names screen. Messaging Server Name Only appears for R5r configurations. If this VDN is associated with MSA, enter the name of the server as it appears in the Node Names screen. Valid entries Usage 0 to 9999 seconds Enter the number of seconds within which calls to this VDN should be answered. This will allow BCMS to print out a percentage of calls that were answered within the specified time. Valid entries Usage VDN extension Enter the extension number of the VDN of Origin announcement. Valid entries Usage 1 to 99Enter the desired Skill numbers in each field.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 1049 Vector Directory Number 17 Return Destination VDN Timed ACW Interval When a value is entered in this field, an agent in auto-in work mode who receives a call from this VDN is automatically placed into After Call Work (ACW) when the call drops. Enter the number of seconds the agent should remain in ACW following the call. When the administered time is over, the agent automatically becomes available. This field has priority over the Timed ACW Interval field on the Hunt Group screen. BSR Application To use multi-site Best Service Routing with this VDN, specify an application plan for the VDN. This field only appears if, on the System Parameters Customer-Options screen, the Lookahead Interflow (LAI) and Vectoring (Best Service Routing) fields are y. BSR Available Agent Strategy The available agent strategy determines how Best Service Routing identifies the “best” split or skill to service a call in an agent surplus situation. To use Best Service Routing with this VDN, enter an agent selection strategy in this field. This field only appears if, on the System Parameters Customer-Options screen, the Vectoring (Best Service Routing) field is y. Valid entries Usage VDN extension Enter the VDN extension number to which an incoming trunk call will be routed if it returns to vector processing after the agent drops the call. Valid entries Usage Enter a 1- to 3-digit number. Valid entries Usage 1st-found UCD-LOA UCD-MIA EAD-LOA EAD-MIA
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Screen reference
1050 Vector Directory Number
17
Field descriptions for page 2
Screen 216. Vector Directory Number
change vdn 5000 Page 2 of 2
VECTOR DIRECTORY NUMBER
AUDIX Name:
Messaging Server Name:
Return Destination:
VDN Timed ACW Interval:
BSR Application:
BSR Available Agent Strategy: 1st-found
Command reference 1051 18 DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 18 Command reference Use the commands in the tables below to access each administration screen. Brackets [ ] indicate the qualifier is optional. Single quotes (‘ ’) indicate the text inside the quote must be entered exactly as shown or an abbreviated form of the word may be entered. MAX is the maximum number available in your system configuration. AAR and ARS Digit Analysis Table Action Object Qualifier change aar analysis ars analysisEnter digits between 0 to 9, ‘x’ or ‘X’ (dialed string) [‘part’ 1-8] [‘min’(1-MAX)] display aar analysis ars analysisEnter digits between 0 to 9, ‘x’ or ‘X’ (dialed string) [‘part’ 1-8] [‘min’ (1-MAX)] [’print’ or ’schedule’] list aar analysis ars analysis[‘start’ string] [‘count’ 1-MAX] [‘route’(1-MAX or r1-r32)], [‘part’ (1-8)], [‘node’ (1-MAX)], [‘to-node’ (1-MAX), [‘print’ or ’schedule’] list aar route-chosen ars route-chosenEnter dialed number, [‘partition’ (1-8)], [’print’ or ’schedule’]
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Command reference 1052 18 AAR and ARS Digit Conversion Table Abbreviated Dialing Lists Action Object Qualifier change aar digit-conversion ars digit-conversionEnter digits between 0 to 9 ‘x’ or ‘X’ display aar digit-conversion ars digit-conversionEnter digits between 0 to 9 ‘x’ or ‘X’ [’print’ or ’schedule’] list aar digit-conversion ars digit-conversionEnter [‘start’ matching pattern] [‘count’ (1-MAX)] [’print’ or ’schedule’] Action Object Qualifier add abbreviated-dialing enhanced Enter form number change abbreviated-dialing enhanced Enter form number display abbreviated-dialing enhanced Enter form number remove abbreviated-dialing enhanced Enter form number Action Object Qualifier add abbreviated-dialing group 1-MAX (or ‘next’) change abbreviated-dialing group 1-MAX display abbreviated-dialing group 1-MAX [’print’ or ’schedule’] list abbreviated-dialing group [xx][’number’ x][’to-number’ x][’count’ n][’print’ or ’schedule’] remove abbreviated-dialing group 1-MAX
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Command reference 1053 18 Action Object Qualifier change abbreviated-dialing personal xxxx (extension number of assigned personal list) and List 1-3 display abbreviated-dialing personal xxxx (extension number of assigned personal list) and List 1-3 [’print’ or ’schedule’] list abbreviated-dialing personal [xxxx (extension)][’ext’ x][’to-ext’ x][’count’ n] [’print’ or ’schedule’] Action Object Qualifier add abbreviated-dialing system change abbreviated-dialing system display abbreviated-dialing system [’print’ or ’schedule’] remove abbreviated-dialing system Action Object Qualifier add abbreviated-dialing 7103A-buttons — change abbreviated-dialing 7103A-buttons — display abbreviated-dialing 7103A-buttons [‘print’ or ‘schedule’] remove abbreviated-dialing 7103A-buttons —
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Command reference 1054 18 Access Endpoint Administered Connection Alias Station Action Object Qualifier add access-endpointxxxx (ext. or ‘next’) change access-endpoint xxxx (ext. or ‘next’) display access-endpoint xxxx (ext. or ‘next’) [’print’ or ’schedule’] duplicate access-endpoint xxxx (ext. or ‘next’) remove access-endpoint xxxx (ext. or ‘next’) list access-endpoint xxxx [‘count’ 1-MAX] [’print’ or ’schedule’] Action Object Qualifier add administered-connection 1-MAX (or ‘next’) change administered-connection 1-MAX (or ‘next’) display administered-connection 1-MAX (or ‘next’) [’print’ or ’schedule’] duplicate administered-connection 1-MAX (or ‘next’) remove administered-connection 1-MAX (or ‘next’) list administered-connection 1-MAX [‘count’ 1-MAX] [’print’ or ’schedule’] Action Object Qualifier change alias station display alias station [’print’ or ’schedule’]
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Command reference 1055 18 Alphanumeric Dialing Table Announcements/Audio Sources ARS Toll Table Action Object Qualifier change alphanumeric-dial-table display alphanumeric-dial-table [print] Action Object Qualifier change announcements change integ-annc-brd-loc display announcements[’print’ or ’schedule’] display integrated-annc-boards [’print’ or ’schedule’] erase announcements board-location list integrated-annc-boards board-location [’print’ or ’schedule’] copy announcements restore announcements save announcements Action Object Qualifier change ars toll n:xxx (1–MAX:office code) n:xyy: n(1-MAX); ‘:’ ;x(2-MAX; display ars toll n:xxx (1 –MAX:office code) [’print’ or ’schedule’]
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Command reference 1056 18 Attendant Console Authorization Code — COR Mapping Bulletin Board Call Vector Action Object Qualifier add attendant 1-MAX change attendant 1-MAX display attendant1-MAX [’print’ or ’schedule’] remove attendant 1-MAX Action Object Qualifier change authorization-code auth (4-13 digit number) display authorization-code auth (4-13 digit number) list authorization-code none Action Object Qualifier change bulletin-board display bulletin-board [print or schedule] Action Object Qualifier change vector 1-MAX display vector 1-MAX [’print’ or ‘schedule’]