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Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
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DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Managing displays
127 Setting up directory buttons
6
Setting up directory buttons
Your switch directory contains the names and extensions that are assigned on each
station screen. Display-phone users can use a phone button to access the
directory, use the touch-tone buttons to key in a name, and retrieve an extension
from the directory.
Instructions
Let’s assign directory phone buttons for extension 2000. Our button assignment
plan is set up so that phone buttons 6, 7, and 8 are used for the directory.
Remember, the name you type in the Name field on the first page of the station
screen is the name that appears when the directory is accessed on a phone display.
1. Type
change station 2000.
The Station
screen for extension 2000 appears.
2. Move to the Button Assignments section.
3. In Button Assignment field 6, type
directory.
4. In Button Assignment field 7, type
next.
5. In Button Assignment field 8, type
call-display.
6. Press
ENTER to save your changes.
Page 3 of X
STATION
SITE DATA
Room: _______ Headset? n
Jack: ___ Speaker? n
Cable: ___ Mounting: d
Floor: _______ Cord Length: 0_
Building: _______ Set Color: _____
ABBREVIATED DIALING
List1: ________ List2: _________ List3: _________
BUTTON ASSIGNMENTS
1: call-appr 5:
2: call-appr 6: directory
3: call-appr 7: next
4: call-appr 8: call-display
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing displays 128 Setting up directory buttons 6
Handling incoming calls 129 Setting up basic call coverage 7 DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 7 Handling incoming calls Setting up basic call coverage This chapter shows you how to set up call coverage for incoming calls to be sure that incoming calls are answered when the called party is not available. Basic incoming call coverage: nprovides for automatic redirection of calls to alternate destinations when the called party is not available or not accepting calls nprovides the order in which DEFINITY ECS redirects calls to alternate phones or terminals nestablishes up to 6 alternate termination points for an incoming call nestablishes redirection criteria that govern when a call redirects nredirects calls to a local telephone number (extension) or an off-switch telephone number (public network) Call coverage allows an incoming call to redirect from its original destination to an extension, hunt group, attendant group, uniform call distribution (UCD) group, direct department calling (DDC) group, automatic call distribution (ACD) split, coverage answer group, AUDIX, or vector for a station not accepting calls.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Handling incoming calls 130 Setting up basic call coverage 7 Administering system-wide call coverage characteristics This section shows you how to set up system-wide call coverage characteristics that govern how coverage is handled. Instructions The System-Parameters Call Coverage / Call Forwarding screen sets up the global parameters which direct the switch on how to act in certain situations. 1. Leave all default settings as they are set for your system. 2. If you desire to customize your system, carefully read and understand each field description before you make any changes. Refer to ‘‘ System Parameters Call Coverage / Call Forwarding’’ on page 923 for more information. Related topics Refer to ‘‘ Covering calls redirected to an off-site location’’ on page 133 for more information on redirecting calls. Creating coverage paths This section explains how to administer various types of call coverage. In general, call coverage refers to what happens to incoming calls. You can administer paths to cover all incoming calls, or define paths for certain types of calls, such as calls to busy phones. You can define where incoming calls go if they are not answered and in what order they reroute to other locations. For example, you can define coverage to ring the called phone, then move to a receptionist if the call is not answered, and finally access a voice mailbox if the receptionist is not available. With call coverage, the system redirects a call to alternate answering extensions when no one answers at the first extension. An extension can have up to 6 alternate answering points. The system checks each extension in sequence until the call connects. This sequence of alternate extensions is called a coverage path. The system redirects calls based on certain criteria. For example, you can have a call redirect to coverage without ever ringing on the principal set, or after a certain number of rings, or when one or all call appearances (lines) are busy. You can set coverage differently for internal (inside) and external (outside) calls, and you can define coverage individually for different criteria. For example, you can decide that external calls to busy phones can use the same coverage as internal calls to phones with Do Not Disturb active.
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Handling incoming calls
131 Setting up basic call coverage
7
Instructions
To create a coverage path:
1. Type
add coverage path next and press RETURN.
The Coverage Path
screen appears. The system displays the next undefined
coverage path in the sequence of coverage paths. Our example shows
coverage path number 2.
2. Type a coverage path number in the Next Path field.
The next path is optional. It is the coverage path to which calls are
redirected if the current path’s coverage criteria does not match the call
status. If the next path’s criteria matches the call status, it is used to redirect
the call; no other path is searched.
3. Fill in the Coverage Criteria fields.
You can see that the default sets identical criteria for inside and outside
calls. The system sets coverage to take place from a busy phone, if there is
no answer after a certain number of rings, or if the DND (do not disturb),
SAC (send all calls), or Go to Cover button are pressed or feature-access
codes are dialed.
4. Fill in the Point fields with the extensions, hunt group number, or coverage
answer group number you want for coverage points.
Each coverage point can be an extension, hunt group, coverage answer
group, remote number, or attendant.
COVERAGE PATH
Coverage Path Number: 2
Hunt After Coverage: n
Next Path Number: ___ Linkage: ___ ___
COVERAGE CRITERIA
Station/Group Status Inside Call Outside Call
Active? n n
Busy? y y
Don’t Answer? y y Number of Rings: 3
All? n n
DND/SAC/Goto Cover? y y
COVERAGE POINTS
Terminate to Coverage Pts. with Bridged Appearance? n
Point1: ____ Point2: ____ Point3: ____
Point4: ____ Point5: ____ Point6: ____
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Handling incoming calls
132 Setting up basic call coverage
7
5. Press ENTER to save your changes.
Tip:
If you want to see which extensions or groups use a specific coverage path,
type
display coverage sender group n, where n is the coverage path
number. For example, you should determine which extensions use a
coverage path before you make any changes to it.
Assigning a coverage path to users
Now assign the new coverage path to a user. For example, let’s assign this new
coverage path to extension 2054.
NOTE:
A coverage path can be used for more than one extension.
Instructions
To assign a coverage path:
1. Type
change station 2054 and press RETURN.
The Station
screen for extension 2054 appears.
2. Type
2 in the Coverage Path 1 field.
To give extension 2054 another coverage path, you can type a coverage
path number in the Coverage Path 2 field.
3. Press
ENTER to save your changes.
Related information
‘‘
Assigning coverage options’’ on page 303
STATION
Extension: 2054 Lock Messages? n BCC: 0
Type: 7406D Security Code: ______ TN: 1
Port: _____ Coverage Path 1: 2__ COR: 1
Name: __________________________ Coverage Path 2: ___ COS: 1
Hunt-to-Station: ____
STATION OPTIONS
Data Module? n Personalized Ringing Pattern: 1
Display Module? n Message Lamp Ext:
MM Complex Data Ext: ____
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Handling incoming calls 133 Setting up advanced call coverage 7 Setting up advanced call coverage Advanced incoming call coverage: nredirects calls based on time-of-day nallows coverage of calls that are redirected to sites not on the local switch nallows users to change back and forth between two coverage choices (either specific lead coverage paths or time-of-day tables). Covering calls redirected to an off-site location You can provide coverage for calls that have been redirected to an off-site location (for example, your home). This capability, called Coverage of Calls Redirected Off-Net (CCRON) allows you to redirect calls onto the public network and bring back unanswered calls for further coverage processing. Before you start nOn the System Parameters Customer-Options screen, verify the Coverage of Calls Redirected Off-Net Enabled field is y. If not, contact your Lucent representative. nYou need call classifier ports for all situations except ISDN end-to-end signaling, in which case the ISDN protocol does the call classification. For all other cases, use one of the following: — Tone Clock with Call Classifier - Tone Detector circuit pack. Refer to DEFINITY ECS System Description for more information on the circuit pack. — Call Classifier - Detector circuit pack.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Handling incoming calls 134 Setting up advanced call coverage 7 Instructions To provide coverage of calls redirected to an off-site location: 1. Type change system-parameters coverage-forwarding and press RETURN. The System Parameters Call Coverage / Call Forwarding screen appears. 2. In the Coverage of Calls Redirected Off-Net Enabled field, type y. This instructs the DEFINITY ECS to monitor the progress of an off-net coverage or off-net forwarded call and provide further coverage treatment for unanswered calls. 3. In the Activate Answer Detection (Preserves SBA) On Final CCRON Cvg Point field, leave the default as y. 4. In the Ignore Network Answer Supervision field, leave the default as n. 5. In the Immediate Redirection On Receipt Of PROGRESS Inband Information field, leave the default as n. 6. Press ENTER to save your changes. Defining coverage for calls redirected to external numbers You can administer the system to allow calls in coverage to redirect to off-net (external) or public-network numbers. Standard remote coverage to an external number allows you to send a call to an external phone, but does not monitor the call once it leaves your system. Therefore, if the call is busy or not answered at the external number, the call cannot be pulled back to the system. With standard remote call coverage, make the external number the last coverage point in a path. SYSTEM PARAMETERS -- CALL COVERAGE / CALL FORWARDING COVERAGE OF CALLS REDIRECTED OFF-NET (CCRON) Coverage of Calls Redirected Off-Net Enabled? y Activate Answer Detection (Preserves SBA) On Final CCRON Cvg Point? y Ignore Network Answer Supervision? n Immediate Redirection On Receipt Of PROGRESS Inband Information? n
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Handling incoming calls
135 Setting up advanced call coverage
7
With newer systems, you may have the option to use the Coverage of Calls
Redirected Off-Net feature. If this feature is active and you use an external
number in a coverage path, the system can monitor the call to determine whether
the external number is busy or does not answer. If necessary, the system can
redirect a call to coverage points that follow the external number. With this
feature, you can have a call follow a coverage path that starts at the user’s
extension, redirects to the user’s home phone, and if not answered at home,
returns to redirect to their voice mail box.
The call will not return to the system if the external number is the last point in the
coverage path.
To use a remote phone number as a coverage point, you need to define the number
in the Remote Call Coverage Table and then use the remote code in the coverage
path.
Instructions
For example, to add an external number (303-538-1000) to coverage path 2:
1. Type
change coverage remote and press RETURN.
The Remote Call Coverage Table
appears.
2. Type
93035381000 in one of the remote code fields.
If you use a digit to get outside of your network, you need to add the digit
before the external number. In this example, the system requires a ‘9’ to
place outside calls.
3. Be sure to record the remote code number you use for the external number.
In this example, the remote code is r01.
REMOTE CALL COVERAGE TABLE
01: 93035381000_____ 16: ________________ 31: ________________
02: ________________ 17: ________________ 32: ________________
03: ________________ 18: ________________ 33: ________________
04: ________________ 19: ________________ 34: ________________
05: ________________ 20: ________________ 35: ________________
06: ________________ 21: ________________ 36: ________________
07: ________________ 22: ________________ 37: ________________
08: ________________ 23: ________________ 38: ________________
09: ________________ 24: ________________ 39: ________________
10: ________________ 25: ________________ 40: ________________
11: ________________ 26: ________________ 41: ________________
12: ________________ 27: ________________ 42: ________________
13: ________________ 28: ________________ 43: ________________
14: ________________ 29: ________________ 44: ________________
15:________________ 30: ________________ 45: ________________
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Handling incoming calls
136 Setting up advanced call coverage
7
4. Press ENTER to save your changes.
5. Type
change coverage path 2 and press RETURN.
The Coverage Path
screen appears.
Tip:
Before making changes, you can use display coverage sender
group 2
to determine which extensions or groups use path 2.
6. Type r1 in a coverage Point field.
In this example, the coverage rings at extension 4101, then redirects to the
external number. If you administer Coverage of Calls Redirected Off-Net
and the external number is not answered or is busy, the call redirects to the
next coverage point. In this example, the next point is Point 3 (h77 or hunt
group 77).
If you do not have the Coverage of Calls Redirected Off-Net feature, the
system cannot monitor the call once it leaves the network. The call ends at
the remote coverage point.
7. Press
ENTER to save your changes.
Related topics
Refer to ‘‘
Call Coverage’’ on page 1210 for more information on coverage.
COVERAGE PATH
Coverage Path Number: _
Hunt After Coverage: y
Next Path Number: ___ Linkage: ___ ___
COVERAGE CRITERIA
Station/Group Status Inside Call Outside Call
Active? n n
Busy? y y
Don’t Answer? y y Number of Rings: 2
All? n n
DND/SAC/Goto Cover? y y
COVERAGE POINTS
Terminate to Coverage Pts. with Bridged Appearance? n
Point1: 4101 Point2: r1__ Point3: h77_
Point4: ____ Point5: ____ Point6: ____