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Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
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DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Screen reference
707 Hospitality
17
Digit to Insert/Delete
Enter the leading digit that may be deleted and inserted back as described in the
following text. The current PMS message set uses the extension number as the
room identifier. In many customer configurations, the leading digit of the
extension number is dropped to screen the room number. In order to accommodate
PMS devices that are based on room number and not extension, this leading digit
may be deleted on messages from the switch to the PMS, and then inserted back
on messages from the PMS.
NOTE:
The PMS interface supports 3-, 4-, or 5-digit extensions, but prefixed
extensions do not send the entire number across the interface. Only the
assigned extension number is sent. Therefore, you should not use prefixed
extensions for numbers that are also going to use the Digit to Insert/Delete
function.
Field descriptions for page 3
Valid entries Usage
0
to 9
Page 3 of 3
HOSPITALITY
ROOM STATES:
Definition for Rooms in State 1: Rooms in State 1
Definition for Rooms in State 2: Rooms in State 2
Definition for Rooms in State 3: Rooms in State 3
Definition for Rooms in State 4: Rooms in State 4
Definition for Rooms in State 5: Rooms in State 5
Definition for Rooms in State 6: Rooms in State 6
HOSPITALITY FEATURES
Suite Check-in? n
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 708 Hunt Group 17 Hospitality screen Definition for Rooms in State 1 - 6 Enter up to a 30-character definition for each room status. For example, you could define state 1 as ‘clean, ready to use’ and state 2 as ‘occupied, needs cleaning.’ The definitions for room states (Field descriptions for page 3), are for Attendant Room Status only. If you are not using Attendant Room Status, you do not need to complete these fields. Suite Check-in This field allows attendants to have the system automatically check-in several related extensions with one check-in command. Hunt Group Allows calls to be answered by users (agents) at a predefined group of telephones or devices. This screen creates a hunt group that is identified by a hunt group number. Users assigned to a hunt group are identified by their extension number. This screen can be used to implement a hunt group and its associated features such as Automatic Call Distribution (ACD) and Hunt Group Queuing. Look at the various hunt group screens and choose the screens that can be used to implement your hunt group requirements. The total number of pages vary depending on your System configuration. Refer to the DEFINITY ECS System Description for the maximum number of hunt groups supported by each configuration. Valid entries Usage y/n Enter y to use the Suite Check-in feature. Refer to ‘‘Suite Check-in’’ for more information.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 709 Hunt Group 17 The System checks for the busy or idle status of extension numbers in the hunt group when answering calls. A Uniform Call Distribution (UCD) type hunt group selects the “most idle” extension in the group when answering a new call. A Direct Department Calling (DDC) type hunt group selects the first available extension (in the administered sequence) when answering a new call. Expert Agent Distribution (EAD), used only with Expert Agent Selection (EAS), selects the “most idle” agent or the “least occupied” agent with the highest skill level for the call’s skill. NOTE: Vector controlled splits/skills can be called directly via the split/skill extension (instead of calling a VDN mapped to a vector that will terminate the call to a vector controlled split/skill); however, the calls will not receive any announcements, be forwarded, redirect to coverage, or intraflow/interflow to another hunt group. Field descriptions for page 1 Screen 98. Hunt Group screen Screen 99. Hunt Group screen when Queue and Vector are n change hunt-group 4 Page 1 of X HUNT GROUP Group Number: 4__ ACD? Group Name: ____________________________ Queue? Group Extension: ____ Vector? Group Type: Coverage Path: ____ TN: Night Service Destination: _____ COR: MM Early Answer? Security Code: ____ ISDN Caller Disp: ________ Queue Length: ___ Calls Warning Threshold: ___ Port: x Extension: ____ Time Warning Threshold: ___ Port: xExtension: ____ change hunt-group x Page 1 of X HUNT GROUP Group Number: ___ ACD? n Group Name: ____________________________ Queue? n Group Extension: ____ Vector? n Group Type: Coverage Path: ____ TN: Night Service Destination: _____ COR: MM Early Answer? Security Code: ____ ISDN Caller Display: ________
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Screen reference
710 Hunt Group
17
The two Extension fields display only when the Calls Warning Port and the Time
Warning Port fields are
x.
Screen 100. Hunt Group screen when Queue and Vector are y
The two Extension fields display only when the Calls Warning Port and the Time
Warning Port fields are x.
Screen 101. Hunt Group screen when Queue is y and Vector is n
Group Number
This is a display-only field when the screen is accessed using an administration
command such as
add or change.
change hunt-group x Page 1 of X
HUNT GROUP
Group Number: ___ ACD? n
Group Name: ____________________________ Queue? y
Group Extension: ____ Vector? y
Group Type:
TN: COR: MM Early Answer?
Security Code: ____
ISDN Caller Display: ________
Queue Length: ___
Calls Warning Threshold: ___ Port: x
Extension: ____
Time Warning Threshold: ___ Port: xExtension: ____
change hunt-group x Page 1 of X
HUNT GROUP
Group Number: ___ ACD? n
Group Name: ____________________________ Queue? y
Group Extension: ____ Vector? n
Group Type: Coverage Path: ____
TN: Night Service Destination: _____
COR: MM Early Answer?
Security Code: ____
ISDN Caller Disp: ________
Queue Length: ___
Calls Warning Threshold: ___ Port: x
Extension: ____
Time Warning Threshold: ___ Port: xExtension: ____
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 711 Hunt Group 17 ACD Indicates whether Automatic Call distribution is used. This field cannot be set to y if, on the System-Parameters Customer-Options screen, the ACD field is n. Group Name Enter a character string that uniquely identifies the group (for example, parts dept, purchasing, or sales dept). Queue Specifies a queue for the hunt group. Group Extension Enter an unused extension number to be assigned to the hunt group. The field may not be blank. Vector See example screens for fields that display when this field is y. Valid entries Usage y The hunt group will function as an ACD split/skill. AUDIX and MSA hunt groups can function as ACD splits/skills. n This feature is not desired, even if, on the System-Parameters Customer-Options screen, the ACD field is y. When the hunt group is assigned as an ACD split/skill, the hunt group members serve as ACD agents. The agents in this split/skill must log in to receive ACD split/skill calls. If this hunt group is on a remote switch using the AUDIX in a DCS feature, enter n. Valid entries Usage 28-character string Valid entries Usage y/n Enter y so the hunt group will be served by a queue. Valid entries Usage 1 to 5 digits Unassigned extension Valid entries Usage y/n Enter y to indicate that this hunt group will be vector controlled. On the System-Parameters Customer-Option screen, the Vectoring-Basic field must be y before y can be entered here.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 712 Hunt Group 17 Group Type There are six group types: Uniform Call Distribution (ucd-mia and ucd-loa), Direct Department Calling (DDC), and Expert Agent Distribution (ead-mia and ead-loa). Each option uses a different method to select an agent for a call when two or more agents are available. ucd-loa and ead-loa cannot be entered in the Group Type field unless the CentreVu Advocate field on the System Parameters Customer-Options screen is y. ead-mia and ead-loa cannot be entered in the Group Type field unless on the System Parameters Customer-Options screen, the Expert Agent Selection (EAS) field is y. Valid entries Usage ddc Enter ddc when the call should be routed to the first available agent in the administered string. Group type ddc is also known as “hot seat”. “ddc” distribution is not available when the group is administered as a skill. ucd-mia When ucd-mia or ucd-loa is entered, a call routes to the most-idle agent (“ucd-mia”) or the least occupied agent (“ucd-loa”), respectively. Enter ucd-mia or ucd-loa if the hunt group has an AUDIX or Messaging Server Adjunct message. One of these entries is required when supporting the Outbound Call Management feature and when the Controlling Adjunct field is asai. ucd-loa ead-mia When ead-mia or ead-loa is entered, a call routes to the available agent with the highest skill level for the call. If two or more agents with equal skill levels are available, DEFINITY ECS routes the call to the most-idle agent (“ead-mia”) or the least occupied agent (“ead-loa”), respectively. This allows a call to be distributed to the agent best able to handle the call if multiple agents are available. ead-loa circ Enter circ (circular) when the call should be routed in a “round-robin” order. The order in which you administer the extensions determines the order that calls are directed. The switch keeps track of the last extension in the hunt group to which a call was connected. The next call to the hunt group is offered to the next extension in the circular list independent of how long that extension has been idle. You cannot use circular hunting with automatic call distribution, queues, or vectors.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 713 Hunt Group 17 Coverage Path Enter a coverage path number. This assigns a coverage path for the hunt group. The coverage path is assigned using the Coverage Path screen. Does not appear if the Vector field is y TN Enter the Tenant Partition number. Night Service Destination Enter the destination where calls to this split will redirect when the split is in the night service mode. Not all features will work correctly if this is not a local extension. Does not appear if the Vector field is y. COR Enter the class of restriction (COR) number that reflects the desired restriction for the hunt group. If this is a hunt group supporting the AUDIX in a DCS feature, the CORs on the Hunt Group screen on each switch must be the same. MM Early Answer This field applies for systems using Multimedia Call Handling only. Valid entries Usage 1 to 999 t1 to t999Time of day table Valid entries Usage 1 to 20 Valid entries Usage An assigned extension number (can be a VDN extension) attdAn attendant group code. Valid entries Usage 0 to 95 Valid entries Usage y/n The system begins to answer an H.320 call and establish an audio channel before offering the conversion call to the hunt group. This starts billing for the call when the call is first put into queue.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 714 Hunt Group 17 Security Code Enter a 4-digit security code (password) used for the Demand Print feature. ISDN Caller Disp This field is required if, on the System-Parameters Customer-Options screen, the ISDN-PRI or ISDN-BRI Trunks field is y. Queue Length Appears if the Queue field is y. Enter the maximum number of calls that can be in the queue at the same time. This field must have an entry when the Queue field is y. Calls Warning Threshold Appears if the Queue field is y. Enter the number of calls that can be queued before the System flashes the queue status (feature buttons assigned on agents phones) and the optional Auxiliary Queue Call Warning Threshold lamp assigned to the split/skill. These lamps are lighted steadily when at least one call is in queue and the threshold has not yet been reached. Valid entries Usage 4-digit security code Valid entries Usage grp-name Enter grp-name or mbr-name to specify whether the hunt group name or member name, respectively, will be sent to the originating user. mbr-name blank If the ISDN-PRI or the ISDN-BRI Trunks field is n, this field must be blank. Valid entries Usage 1-200 For G3r configurations 1-99For G3si configurations Valid entries Usage Must be less than or equal to the queue length. This field must not be left blank if Calls Warning Port is assigned a port number.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 715 Hunt Group 17 (Calls Warning) Port Appears if the Queue field is y. Enter the seven-character port number assigned to connect the optional external Auxiliary Queue Call Warning Threshold lamp that will flash when the number of calls in queue has exceeded the queue warning threshold (assigned in Calls Warning Threshold). NOTE: This port is assigned to an Analog Line circuit pack or given an X designation if an extension is used. For example, 01A0612 is in cabinet 01, carrier A, slot 06, and circuit number (port) 12. (Calls Warning) Extension Appears if the Queue field is y and when the Calling Warning Port and the Time Warning Port fields are X. An extension is needed when an X is placed in Calls Warning Port. This extension can be used by the Terminal Translation Initialization (TTI) feature to assign a port to this extension from the port itself. Once Calls Warning Port is assigned a valid port (either via TTI or the change hunt-group command), then the extension is removed and considered unassigned. Valid entries Usage 01 through 44First and second characters are cabinet number 01 through 03 01 A through EThird character is the carrier 01 through 20Fourth and fifth characters are the slot number 01 through 16Sixth and seventh characters are the circuit number Valid entries Usage Enter an unassigned extension. This field may not be blank.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 716 Hunt Group 17 Time Warning Threshold Appears if the Queue field is y and when the Calling Warning Port and the Time Warning Port fields are X. Enter the time in seconds that a call can remain in the queue before the System flashes the Queue status lamps (feature buttons assigned members phones) and the Auxiliary Queue Time Warning lamp assigned to this split/skill. (Time Warning) Port Appears if the Queue field is y. Enter the seven-character port number assigned to the Auxiliary Queue Time Warning lamp that flashes when the time entered in Time Warning Threshold has been reached by a call in queue. NOTE: This port is assigned to an Analog Line circuit pack or given an X designation if an extension is used. For example, 01A0612 is in cabinet 01, carrier A, slot 06, and circuit number (port) 12. (Time Warning) Extension Appears if the Queue field is y. An extension is needed when an X is placed in Time Warning Port. This extension can be used by the Terminal Translation Initialization (TTI) feature to assign a port to this extension from the port itself. Once Time Warning Port is assigned a valid port (either via TTI or the change hunt-group command), then the extension is removed and considered unassigned. Valid entries Usage 0 to 999An entry of 0 provides a warning whenever a call is queued. Valid entries Usage 01 through 44First and second characters are the cabinet number 01 through 03 01 A through EThird character is the carrier number 01 through 20Fourth and fifth characters are the slot number 01 through 16Sixth and seventh characters are the circuit number Valid entries Usage Enter an unassigned extension. This field may not be blank.