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Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
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DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Contents xi n7400-series telephones1094 nISDN telephones (7500s & 8500s)1110 n8110 telephones1115 n8400-series telephones1115 nCALLMASTER telephones1122 nCordless telephones1126 nDEFINITY Internet Protocol (IP) Softphones1129 20 Features and technical reference 1133 nAAR and ARS partitioning1133 nAAR/ARS shortcut dialing1135 nAbbreviated Dialing1139 nAccess security gateway1142 nAdministered Connections1144 nAdministrable Language Displays1149 nAlternate facility restriction levels1150 nAnswer detection1152 nAttendant Features1154 nAudible Message Waiting1162 nAuthorization codes1163 nAutomated Attendant1168 nAutomatic Callback1170 nAutomatic circuit assurance1174 nAutomatic Number Identification1176 nAutomatic routing — general1178 nBarrier codes1184 nBridged Call Appearance1185 nBusy Indicator1199 nBusy Verification1200 nCall Charge Information1205 nCall Coverage1210 nCall Detail Recording1231 nCall Forwarding1288 nCall Park1297 nCall Pickup1299 nCall Waiting Termination1304
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Contents xii nCall-by-Call Service Selection1305 nCalling Party/Billing Number1311 nCalling Party Number Restriction1312 nClass of Restriction1313 nConference1319 nRestriction — Controlled1321 nCrisis Alert1322 nDial Plan1325 nDistinctive Ringing1327 nDS1 Trunk Service1328 nEmergency Access to the Attendant1333 nEmergency Transfer1336 nExtended User Administration of Redirected Calls1337 nFacility and Non-Facility Associated Signaling1342 nFacility restriction levels and traveling class marks1349 nGeneralized route selection1351 nGroup paging1354 nHospitality features1357 nHunt Groups1378 nIncoming Call Line Identification1386 nIntercom1387 nInternal Automatic Answer1389 nIP trunk service1393 nISDN service1404 nLeave Word Calling1418 nLine Lockout1420 nListed Directory Numbers1421 nLook-Ahead routing1423 nLoss Plans1425 nLoudspeaker paging1426 nMalicious Call Trace1431 nMessaging Server Interface1436 nMisoperation Handling1440 nModem Pooling1443
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Contents xiii nMultiappearance Preselection and Preference1446 nMultifrequency Signaling1448 nNight Service1456 nOff-Premises Station1465 nPC Interface1466 nPersonal Station Access1470 nPriority Calling1474 nPull Transfer1476 nRecorded Announcements1477 nRecorded Telephone Dictation Access1478 nRemote Access1479 nRinger Cutoff1486 nRinging — Abbreviated and Delayed1488 nSecurity violations notification1491 nService observing1495 nSingle-Digit Dialing and Mixed Station Numbering1499 nStation Hunting1503 nStation Security Codes1510 nTelephone Displays1511 nTemporary Bridged Appearance1546 nTenant Partitioning1548 nTerminal Translation Initialization1558 nTerminating Extension Group1563 nTime of Day Routing1565 nTransfer1566 nTransfer — Outgoing Trunk to Outgoing Trunk1569 nTransfer — Trunk-to-Trunk1572 nTrunk Flash1574 nTrunks and Trunk Groups1576 nVoice Message Retrieval1586 nVoice Messaging Systems1588 nWhisper paging1595 nWideband Switching1600 nWorld-Class Tone Detection and Generation1614
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Contents xiv 21 References 1615 nBasic DEFINITY ECS documents1615 GL Glossary and abbreviations 1623 IN Index 1675
About this document xv Overview DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 About this document Overview This document describes the DEFINITY Enterprise Communications Server (ECS) Release 8 administration, and includes all incremental releases up to and including Release 8.2. You may also want to see the DEFINITY ECS Change Description to see what is new as of R8.2. NOTE: This book contains information previously contained in the DEFINITY ECS Administration and Feature Description and DEFINITY ECS Implementation books. DEFINITY ECS is a family of cost-effective digital communication systems. These systems: nroute voice and data information between various endpoints (telephones, terminals, computers) nprovide highly robust networking capabilities ninclude an extensive set of standard features including attendant consoles, voice processing interface, call coverage, DS1 (T1 and E1) connectivity, hospitality support, recorded announcements, and trunk-to-trunk transfer nprovide flexibility and allow for the addition of optional features and/or upgrades to the system as business needs change
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 About this document xvi Purpose Purpose This document provides an overall reference for planning, operating, and administering your DEFINITY ECS. The book is divided into three volumes that present information on how to perform administrative tasks, how to complete administrative screens, and more detailed information on individual features. This document does not contain information about how to install, maintain, repair, or troubleshoot the switch. See ‘‘ References’’ on page 1615 for a list of related DEFINITY ECS documents. Audience This document is intended for DEFINITY ECS system administrators and managers, users interested in information about specific features, and Lucent Technologies personnel responsible for planning, designing, configuring, selling, and supporting the system. Reason for reissue This document is updated to include DEFINITY ECS Release 8.2 information. It also presents a restructure of the information contained in the DEFINITY ECS Administration and Feature Description to present standard administration procedures and allow the reader to make decisions about what actions to take to accomplish administrative goals. How to use this document Use this document as a guide to completing administrative procedures and as a reference document. If you are interested in information about a particular task, screen, or feature, use the index or table of contents to locate the page number where the information is described. Organization The first volume of this document provides step-by-step tasks for the administrative procedures that implement DEFINITY ECS features. The second volume explains how to fill out DEFINITY ECS screens and defines the values for the fields on the screens. The third volume explains DEFINITY ECS features and provides additional detail about switch operations.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 About this document xvii Organization The following list describes the sections in this book. ‘‘System basics’’ tells you how to log in and log off, set permissions for others who use the administration terminal, set daylight savings rules, set the system date and time, post messages, and back up the information you administer. ‘‘ Introduction to the DEFINITY system’’ provides information on system-wide functions. It explains how to read, use, and make simple changes to your dial plan, and how to assign feature access codes. ‘‘ Managing phones’’ explains how to add, swap, and remove phones on your system, and how to customize a phone for a switch administrator. ‘‘ Managing phone features’’ explains how to administer feature buttons for your users’ phones. ‘‘ Managing your attendant consoles’’ explains attendant console feature buttons, and tells you how to change, move, or add attendant consoles. ‘‘ Managing displays’’ provides information on the messages that appear on the read-out screen on display phones. ‘‘ Handling incoming calls’’ shows you how to set up call coverage for incoming calls to be sure that incoming calls are answered when the called party is not available. ‘‘ Routing outgoing calls’’ explains how the switch handles outgoing calls and tells you how to modify call restrictions and your routing plan. ‘‘ Managing multimedia calling’’ describes the Multimedia Applications Server Interface (MASI), and provides instructions on administration, monitoring, and troubleshooting. This section also provides information on Multimedia Call Handling (MMCH), which enables users to control voice, video, and data transmissions using a telephone and PC. ‘‘ Setting up telecommuting’’ provides information on switch-wide settings and individual administration for telecommuting. ‘‘ Enhancing system security’’ provides information on analyzing and setting up basic system security, preventing toll fraud, using logins and permissions and passwords, and dealing with security violations. ‘‘ Managing trunks’’ contains procedures for working with analog and digital trunks. Specialized trunks such as APLT, tandem, release-link, DMI-BOS and ISDN trunk groups are not covered in this manual.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 About this document xviii Task-related information ‘‘Managing announcements’’ tells you how to record, save, copy, restore and delete announcements. ‘‘ Managing group communication’’ shows you how to administer your system so users can page other users or use their phones as intercoms. You can also give specific users permission to monitor other users’ calls or to interrupt active calls with important messages. ‘‘ Managing data calls’’ describes the system features available to enable data communications. ‘‘ Collecting billing information’’ provides information on account codes, and on tracking and collecting information about calls. ‘‘ Screen reference’’ provides a brief description and a graphic representation of the screens used for DEFINITY ECS administration. It also lists the valid values for the fields on the screens, and describes when and why to use each value. ‘‘ Command reference’’ Use the commands in these tables to access each administration screen. ‘‘ Phone reference’’ describes many of the Lucent telephones that you can connect to the DEFINITY ECS. It also describes the unique features and buttons for each phone series to help you administer your user phones. ‘‘ Features and technical reference’’ is a comprehensive technical reference for feature information. Task-related information The information for each task is usually presented under the following headings: nTask Identifies the administrative procedure and gives a brief explanation of what is accomplished by completing the task. nBefore you start Lists hardware that must be installed or other tasks that must be completed before starting the task. nInstructions Begins with a short introduction to set up an example, then provides step-by step, numbered instructions on how to complete the administrative task. Screen pictures and background or decision-making information are provided when appropriate.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 About this document xix Feature-related information nFixing problems This section is not included in all task sections. It provides a brief coverage of possible problems, possible causes, and suggested solutions. nMore information Presents additional technical information that pertains directly to the completion of the current task. nRelated topics Provides cross-references to related tasks or related feature references. Feature-related information The information for each feature is usually presented under four headings: nFeature title Gives the name and a brief overview of the feature. Tells what it does or how it serves the system. nDetailed description Provides more detailed, technical information about a feature. When appropriate, additional guidelines and examples are provided. In some cases, expanded technical information is provided on one or several aspects of the feature. nInteractions Lists and briefly discusses other features that may significantly affect a feature. nRelated topics Provides cross-references to related tasks, features, or screens.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 About this document xx Conventions used in this document Conventions used in this document Become familiar with the following terms and conventions. They help you use this book with your DEFINITY system. nTo “move” to a certain field, you can use the TA B key, arrows, or the RETU RN key. nA “screen” is a screen form displayed on the terminal monitor. nIn this book we use the terms “telephone” and “voice terminal” to refer to phones. nIf you use terminal emulation software, you need to determine which keys correspond to EN TER, RETURN, CANCEL, HELP, NEXT PAGE, etc. nCommands are printed in bold face as follows: command. nKeys and buttons are printed as follows: KEY. nScreen displays are printed in constant width as follows: screen display . nVariables are printed in italics as follows: variable. nWe show complete commands in this book, but you can always use an abbreviated version of the command. For example, list configuration station can be entered as list config sta. nWe show commands and screens from the newest DEFINITY system and refer to the most current books. Please substitute the appropriate commands for your system and refer to the manuals you have available. nIf you need help constructing a command or completing a field entry, remember to use HELP. nWhen you press HELP at any point on the command line, a list of available commands appears. nWhen you press HELP with your cursor in a field on a screen, a list of valid entries for that field appears. nThe status line or message line can be found near the bottom of your monitor display. This is where the system displays messages for you. Check the message line to see how the system responds to your input. Write down the message if you need to call our helpline. nWhen a procedure requires you to press EN TER to save your changes, the screen you were working on clears and the cursor returns to the command prompt. The message line shows “ command successfully completed ” to indicate that the system accepted your changes. Tip: Draws attention to information that you may find helpful.