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Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
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DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 637 Feature Access Code 17 Extended Group Call Pickup Access Code The feature access code (FAC) users enter when a call directed to another pickup group is to be answered. Users must enter a valid “Pickup Number” following the Extended Group Call Pickup Access Code to complete the operation. Facility Test Calls Access Code Used to place activate a facility test call. !SECURITY ALERT: To ensure the security of your system, leave Facility Test Calls Access Code blank except when actually testing trunks. Flash Access Code Used to generate trunk flash. This code ensures that the flash signal is interpreted by the central office switch, rather than the DEFINITY ECS. Group Control Restrict Activation / Deactivation Used to change the restriction level for all users with a given class of restriction. Requires console permissions. Hunt Group Busy Activation/Deactivation Hunt Group members can dial these codes to place themselves in a busy state, and to become available again. ISDN Access Code Used to place an ISDN call without using ARS, AAR, or UDP. Last Number Dialed Access Code Used to redial the last number dialed from this station. Leave Word Calling Message Retrieval Lock Used to lock the display module on telephones. The lock function activates at a telephone by dialing this system-wide lock access code. This prevents unauthorized users from displaying, canceling, or deleting messages associated with the telephone. The Lock Messages field on the Station screen also must be enabled.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 638 Feature Access Code 17 Leave Word Calling Message Retrieval Unlock Used to unlock a telephone’s display module. The lock function is canceled at the telephone by dialing this unlock FAC followed by the SCC. Leave Word Calling Send A Message Used to send a leave word calling message. Leave Word Calling Cancel A Message Used to cancel a leave word calling message. Malicious Call Trace Activation Used to activate a trace request on a malicious call. PASTE (Display PBX data on Phone) Access Code Allows users to view call center data on display phones. PASTE is used in conjunction with CentreVu Agent. Personal Station Access (PSA) Associate Code Used to associate a telephone with the phone features assigned to a user’s extension. Per Call CPN Unblocking Code Access Code If CPN blocking is on for a trunk group, users can turn it off for a call by using this code. When they dial this code, the calling party number is sent to the public network. Dissociate Code Used to dissociate the PSA feature at a telephone. You cannot provide either code until Personal Station Access (PSA) on the System Parameters Customer-Options screen is y. Print Messages Access Code Allows users to print undelivered messages without having to call the message center.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 639 Feature Access Code 17 Program Access Code Used to program abbreviated dial buttons on an individual phone. Refresh Terminal Parameters Access Code Used to update terminal parameters on an individual phone when system settings have changed. Remote Send All Calls Activation/Deactivation Used to activate or deactivate the Send All Calls feature. Requires console permissions. Self Station Display Activation The self station field is not active. If set to a valid FAC, a digital station displays its primary extension number when the FAC is entered. Send All Calls Activation/Deactivation Used to activate or deactivate sending all calls to coverage with minimal or no alerting at the station. Field descriptions for page 3 Screen 81. Feature Access Code (FAC) screen Page 3 of X FEATURE ACCESS CODE (FAC) Refresh Terminal Parameters Access Code: Remote Send All Calls Activation: Deactivation: Self Station Display Access Code: Send All Calls Activation: Deactivation Station Security Code Change Access Code: Terminal Dial-up Test Access Code: Terminal Translation Initialization Merge Code: Separation Code: Transfer to Voice Mail Access Code: Trunk Answer Any Station Access Code: User Control Restrict Activation: Deactivation: Voice Coverage Message Retrieval Access Code: Voice Principal Message Retrieval Access Code: *80 Whisper Page Activation Access Code:
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 640 Feature Access Code 17 Station Security Code Change Access Code Enter the code the user must dial to change their Station Security Code. The SCC must be administered before the user can change it using this FAC. That is, a user cannot change a blank SCC. Terminal Dial-Up Test Access Code Used to perform tests on digital telephones to make sure that the telephone and the buttons are communicating properly with the switch. See your Maintenance documentation for information about Digital Terminal Remote Looparound Test. Terminal Translation Initialization Merge Code Enter the digits that must be dialed to install (merge) a station without losing any of its previous feature settings. The Terminal Translation Initialization Separation Code must have been used, or an X administered in the Port field of the Station screen, when the telephone was removed from its former location in order for the Terminal Translation Initialization Merge Code to be effective. (If you try to use this and it doesn’t work, check the station screen for this extension. If there is still a port assigned, type X in the port field, then try the TTI merge again.) Terminal Translation Initialization Separation Code Enter the digits that must be dialed to remove (separate) a station from a location without losing any of its feature settings. Transfer to Voice Mail Access Code Enter the digits that must be dialed to allow coverage to transfer the caller to the original call recipient’s AUDIX mail where the caller can leave a message. Do not administer this code to have the same first digit as another feature access code that is longer in length. Trunk Answer Any Station Access Code Enter the access code that station users must dial to answer calls alerting on night bells. User Control Restrict Activation/Deactivation Used to change the restriction level for a specific extension. Requires console permissions.
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Screen reference
641 Feature Access Code
17
Voice Coverage Message Retrieval Access
Code
Allows users to retrieve voice messages for another user (for whom they are a
coverage point) via a digital display module.
Voice Principal Message Retrieval Access Code
Allows users to retrieve their own voice messages for another user via a digital
display module.
Whisper Page Activation Access Code
Allows users to place a page to another user’s phone, when active on a call. The
paged user, and not the other parties on the call, hears the page.
Field descriptions for page 4
The feature access codes on this page pertain only to ACD call centers.
Screen 82. Feature Access Code (FAC) screen
After Call Work Access Code
Enter the code the agent must dial when the agent will be performing work-related
ACD activities.
Assist Access Code
Enter the digit the agent must dial to request assistance from the split supervisor.
change feature-access-codes Page 4 of X
FEATURE ACCESS CODE (FAC)
Automatic Call Distribution Features
After Call Work Access Code: ___
Assist Access Code: ___
Auto-In Access Code: ___
Aux Work Access Code: ___
Login Access Code: ___
Logout Access Code: ___
Manual-In Access Code: ___
Service Observing Listen Only Access Code: ___
Service Observing Listen/Talk Access Code: ___
Add Agent Skill Access Code: ___
Remove Agent Skill Access Code: ___
Call Vectoring/Call Prompting Features
Converse Data Return Code: ___
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 642 Feature Access Code 17 Auto-In Access Code Enter the code the agent must dial to become automatically available to receive another ACD call each time a call is released. Aux Work Access Code Enter the code the agent must dial when the agent will be performing non-ACD activities. Login Access Code Enter the code the agent must dial to gain access to the ACD functions. This is a system-wide code for all ACD agents. Logout Access Code Enter the logout code the agent must enter to exit ACD. This is a system-wide logout code for all ACD agents. Manual-In Access Code Enter the code the agent must dial to receive a single, new ACD call upon the completion of an ACD call. NOTE: The following two fields appear only if Service Observing (Remote/By FAC) on the System Parameters Customer-Options screen is y. Service Observing Listen Only Access Code Enter the code that must be dialed to allow a station with Service Observing permission (COR) to listen to other agent ACD calls without being heard on the ACD call. Service Observing Listen/Talk Access Code Enter the code that must be dialed to allow a station with Service Observing permission (COR) to both listen and be heard on an ACD call. NOTE: The following two fields appear only if Expert Agent Selection (EAS) Enabled is optioned on the Feature-Related System-Parameters screen. Add Agent Skill Access Code Enter the digits an agent must dial to be able to add a skill to their current skill set.
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Screen reference
643 Feature Access Code
17
Remove Agent Skill Access Code
Enter the digits an agent must dial to be able to remove a skill from their current
skill set.
NOTE:
The next field is available only if Vectoring (Basic) and Vectoring
(Prompting) have been enabled on the System-Parameters
Customer-Options screen.
Converse Data Return Code
Enter the access code the CONVERSANT must outpulse prior to outpulsing the
digits being returned to the system. This FAC must match the code administered
on CONVERSANT.
Field descriptions for page 5
The feature access codes on this page pertain only to Hospitality features.
Screen 83. Feature Access Code (FAC) screen
Automatic Wakeup Call Access Code
Enter the access code the user must dial to schedule or cancel a wakeup call.
change feature-access-codes Page 5 of X
FEATURE ACCESS CODE (FAC)
Hospitality Features
Automatic Wakeup Call Access Code: *11
Housekeeping Status (Client Room) Access Code: ______
Housekeeping Status (Client Room) Access Code: ______
Housekeeping Status (Client Room) Access Code: ______
Housekeeping Status (Client Room) Access Code: ______
Housekeeping Status (Client Room) Access Code: ______
Housekeeping Status (Client Room) Access Code: ______
Housekeeping Status (Station) Access Code: ______
Housekeeping Status (Station) Access Code: ______
Housekeeping Status (Station) Access Code: ______
Housekeeping Status (Station) Access Code: ______
Verify Wakeup Announcement Access Code: ______
Voice Do Not Disturb Access Code: ______
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Screen reference
644 Feature Access Code
17
Housekeeping Status (Client Room) Access
Code
Enter the access code the housekeeper dials from the client’s room to provide
room status. These codes are transmitted to the Property Management System
(PMS) for processing. You can assign a definition to the six codes on the
Hospitality
screen.
Housekeeping Status (Station) Access Code
Enter the access code the housekeeper must dial to provide room status. This
access code must be dialed from designated telephones. There are four codes.
Verify Wakeup Announcement Access Code
Enter the access code the user can dial to verify a wakeup announcement.
Voice Do Not Disturb Access Code
Enter the access code the user must dial to enter or cancel a do not disturb request
without using a display
— through the use of voice prompting.
Field descriptions for page 6
The feature access codes on this page pertain only to Multimedia Call Handling
(MMCH).
Screen 84. Feature Access Code (FAC) screen
Basic Mode Activation
If you enter this FAC when your system is an Enhanced multimedia complex, it
will revert to a Basic multimedia complex. If you enter this FAC when your
system is a Basic mode station it will do nothing.
change feature-access-codes Page 6 of 6
FEATURE ACCESS CODE (FAC)
Multimedia Features
Basic Mode Activation:
Enhanced Mode Activation:
Multimedia Call Access Code:
Multimedia Data Conference Activation: Deactivation:
Multimedia Multi-Address Access Code:
Multimedia Parameter Access Code:
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 645 Feature Access Code 17 Enhanced Mode Activation If you enter this FAC when your system is a Basic multimedia complex, it will become an Enhanced multimedia complex. If you enter this FAC when your system is an Enhanced mode station it will do nothing. Multimedia Call Access Code If you enter this FAC from any voice station, it indicates to the DEFINITY ECS that you are making an Enhanced mode multimedia call. If you originate a multimedia call with the multimedia call access code, it will originate a call according to the Default Multimedia Parameters selected on the Feature Related System Parameters screen. Multimedia Data Conference Activation If you enter this FAC from any voice station that is participating in a multimedia call, it will alert the DEFINITY ECS that you want to enable data collaboration with the other parties on the call. If you enter this FAC a second time, it will give denial treatment (since a collaboration session is already active). This FAC only applies to voice stations on a DEFINITY ECS switch equipped with an ESM adjunct. Multimedia Data Conference Deactivation If you enter this FAC from the phone that enabled data collaboration on a multimedia mode call, it will deactivate the data session and revert to a voice and video call. If a user enters this FAC while participating in a data-collaboration multimedia call that the user did not initiate, the system responds with denial treatment. Multimedia Multi-Address Access Code The multimedia multi-address access code is similar to the multimedia call access code. It allows origination of a multimedia call from a voice station. It is used when the destination being dialed requires a different address for each of the 2 B-channels. For example, ISDN-BRI provided by a Central Office is provisioned with separate listed directory numbers for each B-channel. In order to make a 2B multimedia call to such a device, two sets of addresses must be entered. Originating a multimedia call with the multimedia multi-address access code will originate a call according to the Default Multimedia Parameters selected on the System Parameters Features screen.
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Screen reference
646 Feature-Related System Parameters
17
Multimedia Parameter Access Code
This FAC can be entered by any voice station to indicate to the DEFINITY ECS
that you want to initiate a multimedia mode call with a specific bearer capability.
This FAC would be followed by a 1 or 2 to indicate the following parameter
selections respectively: 2x64 (unrestricted initial system default), 2x56
(restricted).
Feature-Related System Parameters
This screen implements system parameters associated with various System
features.
NOTE:
This screen used to contain Call Coverage and Call Forwarding parameters.
These fields have been moved to a new screen, which you can access with
the command
change system-parameters coverage-forwarding.
Field descriptions for page 1
Screen 85. Feature-Related System Parameters screen
change system-parameters features Page 1 of 10
FEATURE-RELATED SYSTEM PARAMETERS
Self Station Display Enabled? n
Trunk-to-Trunk Transfer? none
Automatic Callback - No Answer Timeout Interval (rings): 4_
Call Park Timeout Interval (minutes): 10
Off-Premises Tone Detect Timeout Interval (seconds): 20_
AAR/ARS Dial Tone Required? y
Music/Tone On Hold: music Port: _______
Music (or Silence) On Transferred Trunk Calls: all
DID/Tie/ISDN Intercept Treatment: attd
Messaging Service Adjunct (MSA) Connected? y
Internal Auto-Answer of Attd-Extended/Transferred Calls? y
Automatic Circuit Assurance (ACA) Enabled? y
ACA Referral Calls: local
ACA Referral Destination: ________
ACA Short Holding Time Originating Extension: ______
ACA Long Holding Time Originating Extension: ______
Abbreviated Dial Programming by Assigned Lists:
Auto Abbreviated/Delayed Transition Interval(rings):
Protocol for Caller ID Analog Terminals: Bellcore