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Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
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DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Features and technical reference 1507 Station Hunting 20 nBridged Appearance The system hunts the extension’s station-hunting chain if the principal station has no call appearance at which the call can terminate, even though it may have available bridged appearances on other stations. nBusy Verification The system does not attempt Station Hunting for busy-verify calls. nCall Coverage Call Coverage has precedence over Station Hunting. Station Hunting is applied to the final coverage point following the final coverage point’s hunt-to chain when the following conditions occur: — The Call Coverage screen’s Hunt After Coverage field is y. — The last coverage point is unavailable (busy or no answer). — The last coverage point is a station with an assigned hunt-to station. — No one in the coverage path answered the call. Coverage — Don’t Answer will cover the call after hunt if the call can terminate, but no one answers. If Station Hunt Before Coverage is active, a call to a busy station tries to terminate to the hunt-to phone before going to coverage. If the call does go to coverage, it is the coverage of the dialed extension (unless the phone is an XDID, and then the call goes to the coverage of the non-XDID phone found in the XDID’s hunt-to field). nCall Detail Recording CDR records the called extension, not the answering extension. nCall Forwarding Call Forwarding has precedence over Station Hunting. If an idle station has Call Forwarding active, the system forwards the call. If a busy station has Call Forwarding active, a call to the station forwards. If the forwarded-to station is busy, the call follows that forwarded-to station’s hunting chain. If the system finds Call Forwarding active at one of the stations in a station-hunting chain, it considers the station busy and bypasses it. The call goes to the next station in the chain. nCall Park The system does not attempt Station Hunting on callpark-return calls.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Features and technical reference 1508 Station Hunting 20 nCall Pickup Call Pickup functions the same for calls terminating at a point in a station-hunting chain as it does for a regular calls. nCall Vectoring You cannot assign a Vector Directory Number as a hunt-to station. If a route-to command’s with cov y directs a call to a busy station, the call follows the station’s hunt-to chain and not its coverage path. Refer to DEFINITY ECS Call Vectoring/EAS Guide for more information. nCall Waiting/Attendant Call Waiting Station Hunting has precedence over Call Waiting. If a called extension has Call Waiting active, and the extension is already busy on a call, the system hunts the station-hunting chain. If the system cannot terminate the call to a member of the chain, then the call waits at the called extension. If the system finds Call Waiting active at an extension in a station-hunting chain, it considers the extension busy and bypasses it. nClass of Restriction The system checks the COR of the called extension; it does not check the COR of the hunt-to stations in the chain. nDistributed Communications System Station Hunting is not a DCS feature. All members of a station-hunting chain must be on the same switch. nDo Not Disturb When a phone has Do Not Disturb activated, a call to that phone goes to intercept treatment and not to station hunting. nExtension Number Portability You cannot assign a remote ENP extension as a hunt-to station. nHunting/Hunting Group You cannot assign a direct departmental calling or Uniform Call Distribution extension as a hunt-to station. nIntercom Call The system denies Station Hunting for intercom calls to a busy extension. nLeave Word Calling If a caller initiates Leave Word Calling (LWC), the LWC message is left at the called extension even if the system uses Station Hunting in an attempt to complete the call.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Features and technical reference 1509 Station Hunting 20 nMultimedia Calls to multimedia endpoints must convert to voice before station hunting. nNight Service The system denies Station Hunting when a night service call is made to a busy night-console extension. nOutgoing Trunk Queueing The system does not attempt Station Hunting for an OTQ callback-return call. nPersonal Central Office Line The system does not attempt Station Hunting for a PCOL call. nPersonal Station Access The system considers a station with PSA dissociated as busy and bypasses it in the station-hunting chain. nPriority Call The system denies Station Hunting for priority calls. nRestriction The system applies proper intercept treatment to a restricted, called extension. However, the system does not check restrictions on hunt-to stations. nSend All Calls Send All Calls coverage takes precedence over Station Hunting. nTenant Partitioning The system applies normal tenant restrictions to a call to the called extension. However, the system does not check tenant restrictions on hunt-to stations. nTerminal Translation Initialization The system considers a station with TTI separation as busy and bypasses it in the station-hunting chain. nTerminating Extension Group You cannot assign a TEG as a hunt-to station. nUniform Dial Plan You cannot assign a remote UDP extension as a hunt-to station. nX-ported extension You can assign a hunt-to station to a station administered with X in the port field. It is treated as unavailable and skipped.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Features and technical reference 1510 Station Security Codes 20 Related topics Refer to ‘‘ Station’’ on page 894 for information to administer a Hunt-to-Station button. Refer to ‘‘ Coverage Path’’ on page 565 for information about station hunting after coverage. Station Security Codes Station Security Codes (SSC) provide security to you by preventing other users from accessing functions associated with your station. Each station user can change their own SSC if they know the station’s current settings. You must create a system-wide SSC change feature access code (FAC) before users can change their SSC. You must also provide users with their individual SSC. A user cannot change a blank SSC. Interactions Users need a station security code to use the following system capabilities: nDemand printing nExtended User Administration of Redirected Calls nLeave Word Calling nPersonal Station Access nVoice Message Retrieval Related topics Refer to ‘‘ Assigning an extender password’’ on page 307 for information about creating a station security code. Refer to ‘‘ Training users’’ on page 313 for information about changing your station security code. Refer to ‘‘ Station’’ on page 894 for information about and field descriptions on the Station screen. Refer to ‘‘ Security-Related System Parameters’’ on page 887 for information about and field descriptions on the Security-Related System Parameters screen. Refer to ‘‘ Feature Access Code’’ on page 633 for information about and field descriptions on the Feature Access Code screen.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Features and technical reference 1511 Telephone Displays 20 Telephone Displays Telephone displays provide multi-appearance phone users with current call and message information. The information that appears depends on the type of display the user selects with the buttons on the phone. Retrieving stored information, such as messages and directory information, is easy and convenient. Users can select English, French, Italian, Spanish, or a user-defined language for their display. With Enhanced Telephone Display , you can choose the types of characters that appear on user’s phone displays. You can administer the switch to display standard Roman characters, or Cyrillic, Katakana, or Ukrainian characters. The character set displayed is determined by the phones your company uses. Button display modes You can assign several display modes to phone buttons. Users access these modes by pressing the assigned button on the phone. All the buttons are administrable. Button Mode Displays Normal Call-related information for the active call appearance, including the call appearance, calling- or called-party name and number, depending on the type of call. Elapsed Time can be invoked anytime the display is in normal mode. It displays elapsed time in hours, minutes, and seconds. Timing starts and stops when the button is pressed. Inspect Call-related information for an incoming call when the user is active on a different call appearance. You must reset the mode manually for each call. Stored Number One of the following numbers: nthe last number that the user dialed (Last Number Dialed) nthe number stored in an Abbreviated Dialing button administered to the phone na number stored in an Abbreviated Dialing list na number assigned to a button that was administered by Facility Busy Indication Date and Time Current date and time of day
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Features and technical reference 1512 Telephone Displays 20 Integrated DirectoryTurns off the touch-tone signals and allows the user to use the touch-tone buttons to enter the name of a system user. After a name is entered, the display shows the name and extension. Integrated Directory can use 1 additional button: nCall-Disp - automatically returns the call requested by the currently-displayed message or the currently-displayed name and extension. Message RetrievalRetrieves messages for phone users. If no messages are stored, display shows NO MESSAGES. Messages can be retrieved even if the retriever is active on a call. Message Retrieval can use 3 additional related buttons: nNext Message - retrieves the next message or displays END OF FILE, PUSH Next TO REPEAT when in Retrieval mode. nDelete - deletes the currently displayed message. nCall-Disp - automatically returns the call requested by the currently-displayed message or the currently-displayed name and extension. Coverage Message Retrieval ModeRetrieves messages for phone users who do not have a display module assigned to their phone. You must administer retrieval permission for a user to be able to retrieve another user’s messages. The retriever does not need to lift the handset to retrieve messages. Messages can be retrieved even if the retriever is active on a call. Coverage Message Retrieval can use 3 additional related buttons: nNext Message - retrieves the next message or displays END OF FILE, PUSH Next TO REPEAT when in Retrieval mode. nDelete - deletes the currently displayed message. nCall-Disp - automatically returns the call requested by the currently-displayed message or the currently-displayed name and extension. Button Mode Displays
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Features and technical reference 1513 Telephone Displays 20 Information on the display DEFINITY ECS provides the following call-related information: nCall Appearance Identification The call appearance buttons are designated on the display by a lowercase letter. The display shows a= for a call incoming on the first button, b= for a call incoming on the second button, and so on. The system may omit the call-appearance information so that the Call Log find capability in the PC/PBX Connection software works properly. nCalling Party Identification When a call is from inside the system, the display shows the caller’s name or a unique identification administered for the phone being used, along with the calling party’s extension. When the call is from outside the system, the display shows the trunk group name (such as CHICAGO) and the trunk access code assigned to the trunk group used for the call. If a user is active on a call and receives a subsequent call, the display automatically shows the identification of the subsequent caller for a few seconds, then automatically restores the display associated with the active call appearance. For example: Outgoing trunk call 8 is the trunk access code and 784-3541 is the number dialed then or NOTE: Due to space limitations, some name displays are shortened to 15 characters. These include displays for transferred or covered calls, non-DCS ISDN-PRI call displays, vector directory number (VDN) service observing displays, and Leave Word Calling messages or the queue status of an agent. b=87843541 b=OUTSIDE CALL 8 b=WATS 101
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Features and technical reference 1514 Telephone Displays 20 nCalled Party Identification On calls to a system user, the digits appear on the display as they are dialed. After dialing is complete, the called party’s name and extension appears. If no name is accessed, the dialed digits remain on the display. On outgoing calls, the digits appear on the display as they are dialed. After dialing is complete, the display shows the name and trunk access code assigned to the trunk group being called. Optionally on a trunk-group basis, the display can show only the dialed digits, not the trunk group name and trunk access code. For example: dialed digits then or, if no name is available nCall Purpose This identifies the reason for an incoming call or a redirected call. (A normal incoming call is not identified by a call purpose.) The following identifiers sometimes appear on the display: Display Meaning b — (Busy) The called user is active on a call, and has a temporary bridged appearance of the call. c — (Cover All) The called user has Cover All assigned. callback The call is an Automatic Callback call from the system. d — (Coverage on Don’t Answer)The call was redirected because the called phone was not answered. Also indicates that the called user has a temporary bridged appearance of the call. f — (Call Forwarding) Another user has forwarded calls to this phone. h — (Station hunt) The called user is active on a call and station hunt was used to route the call. ICOM The call is an Intercom call. a=3602 a=TOM BROWN 3062 a=EXT 3602 3062
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Features and technical reference 1515 Telephone Displays 20 Message retrieval Certain phones and the attendant groups can be designated for system-wide message retrieval. Users of these phones or consoles can retrieve Leave Word Calling (LWC) and Call Coverage messages for other phone users, including Direct Department Calling (DDC) groups, Uniform Call Distribution (UCD) groups, and Terminating Extension Groups (TEG). You can assign system-wide retrieving phones or consoles on the Feature-Related System Parameters form. Messages for a phone user can be retrieved at selected phones or any attendant console if the retriever is in the user’s Call Coverage path and if permission to retrieve messages is assigned for the user’s phone. Enhanced Telephone Display With Enhanced Telephone Display, you can choose the types of characters that appear on your phone displays. You can choose standard Roman characters, or Cyrillic, Katakana, or Ukrainian characters. Your Lucent Technologies representative sets the character type on the System Parameters Country-Options screen. The character set displayed is also determined by the phones your company uses. You can choose one of the following character sets for messages on your display phones: nCyrillic contains the characters required to display the Russian language. All Russian characters appear in capital letters. nKatakana contains the characters to display the Japanese language as well as some European characters and other symbols. All Japanese characters appear in capital letters. p — (Pickup) The user answered a Call Pickup group member’s call. park The user parked a call. priority The call has priority status. s — (Send All Calls) The called user is temporarily sending all calls to coverage and the call has been redirected to this phone. Display Meaning
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Features and technical reference 1516 Telephone Displays 20 nRoman contains two character sets: — US English contains the Roman alphabet, numerals, and special characters found on the standard US English keyboard. US English characters appear in capital and lowercase letters. — European contains characters for many European languages. All European characters appear in capital letters. nUkrainian contains the characters required to display the Ukrainian language. All Ukrainian characters appear in capital letters. The type of phones your company uses must support the characters you want to display. Each character set requires specific firmware in the phone. Make sure you use phones with the same firmware type across your entire system, or the displays do not appear as expected. Your Lucent Technologies representative can make sure that you have the correct phone types for the characters you want to display. Interactions nDCS Trunk group and attendant information associated with a DCS call can be translated. If the displays are not associated with a DCS call, the name that appears is the name administered on the form used to administer the trunk group. nSingle-Digit Dialing and Mixed-Station Numbering If prefixed extensions are used in the system’s dial plan, the prefix is not displayed when the extension is displayed. The Return Call button can be used to dial prefixed extensions, because the system dials the prefix, even though it is not displayed. Interactions (Enhanced) nAdjunct Switch Applications Interface (ASAI) and related adjuncts Information sent from the switch to any adjunct is the literal value of the field, not the enhanced characters. The display appears as a string of random characters — for example, as “2