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Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
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DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing data calls 407 Data Call Setup 15 3. On the Modem Pool Group screen, administer the Circuit Pack Assignments field. Refer to ‘‘ Modem Pool Group’’ on page 829 for more information. Depending on the hardware used, assign ports to the following: nData modules n7400D-series or CALLMASTER digital telephones n7500D-series telephones with asynchronous data module (ADM) nAnalog modems (port is assigned using 2500 telephone screen) Characters used in Data Call Setup Basic-digit dialing is provided through an ADM or 7500B data module. The user can enter digits from 0 to 9, *, and # from a 7500 or 8500 series telephone keypad or an EIA-terminal interface. In addition, the user can dial the following special characters. Each line of dialing information can contain up to 42 characters (the + an d % characters count as two each). Table 4. Special characters Character Use SPACE, -, (, and) improves legibility. The switch ignores these characters during dialing. + character (wait) interrupts or suspends dialing until the user receives dial tone , (pause) inserts a 1.5-second pause % (mark) indicates digits for end-to-end signaling (touch-tone). This is required when the trunk is rotary. It is not required when the trunk is touch-tone. UNDERLINE or BACKSPACEcorrects previously typed characters on the same line @ deletes the entire line and starts over with a new DIAL: prompt
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing data calls 408 Data Call Setup 15 Examples of dialing are: nDIAL: 3478 nDIAL: 9+(201) 555-1212 nDIAL: 8, 555-2368 nDIAL: 9+555-2368+%9999+123 (remote access) The following call-progress messages and their meanings are provided for DCP and ISDN-BRI modules. Table 5. Call-progress messages Message Application Meaning DIAL: DCP Equivalent to dial tone. Enter the desired number or FAC followed by Enter. CMD BRI Equivalent to dial tone. Enter the desired number or FAC followed by Enter. RINGING DCP, BRI Equivalent to ringing tone. Called terminal is ringing. BUSY DCP, BRI Equivalent to busy tone. Called number is busy or out of service. ANSWERED DCP, BRI Call is answered. ANSWERED - NOT DATADCP Call is answered and a modem answer tone is not detected. TRY AGAIN DCP, BRI Equivalent to reorder tone. System facilities are currently not available. DENIED DCP, BRI Equivalent to intercept tone. Call cannot be placed as dialed. ABANDONED DCP, BRI Calling user has abandoned the call. NO TONE DCP, BRI Tone is not detected. CHECK OPTIONSDCP, BRI Data-module options are incompatible. XX IN QUEUE DCP, BRI Current position in queue. PROCESSING DCP, BRI Out of queue. Facility is available. TIMEOUT DCP, BRI Time is exceeded. Call terminates. Continued on next page
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing data calls 409 Data Call Setup 15 FORWARDED DCP, BRI Equivalent to redirection-notification signal. Called terminal activates Call Forwarding and receives a call, and call is forwarded. INCOMING CALLDCP, BRI Equivalent to ringing. INVALID ADDRESSDCP Entered name is not in alphanumeric-dialing table. WRONG ADDRESSBRI Entered name is not in alphanumeric-dialing table. PLEASE ANS- DCP, BRI Originating telephone user transferred call to data module using One-Button Transfer to Data. TRANSFER DCP Data Call Return-to-Voice is occurring. CONFIRMED DCP, BRI Equivalent to confirmation tone. Feature request is accepted, or call has gone to a local coverage point. OTHER END DCP, BRI Endpoint has terminated call. DISCONNECTED DCP, BRI Call is disconnected. WAIT DCP, BRI Normal processing continues. WAIT, XX IN QUEUEDCP Call is in a local hunt-group queue. Ta b l e 5 .Call-progress messages — Continued Message Application Meaning Continued on next page
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing data calls 410 Data Call Setup 15 DCP data modules Data-terminal dialing DCP data-terminal dialing allows a user to set up and disconnect data calls directly from a data terminal as follows. 1. At the DIAL: prompt, the user types the data number. The message RINGING displays. 2. If the call is queued, the message WAIT, XX IN QUEUE displays. The queue position XX updates as the call moves up in queue. 3. To originate and disconnect a call, the user presses BREAK. If the terminal does not generate a 2-second continuous break signal, the user can press originate/disconnect on the data module. 4. The user can enter digits at the DIAL: prompt. Telephone dialing DCP telephone dialing allows telephone users to originate and control data calls from a telephone. Users can set up a call using any unrestricted telephone and then transfer the call to a data endpoint. The primary way to make data calls is with multiappearance telephone data-extension buttons. Assign any administrable feature button as a data-extension button. The data-extension button provides one-touch access to a data module. The number of assigned data-extension buttons per telephone is not limited. The following options, either alone or combined, permit flexibility in making data calls from a telephone. nOne-Button Transfer to Data A user can transfer a call to the associated data module by pressing the data-extension button after the endpoint answers. nReturn-to-Voice A user can change the connection from data to voice. The user presses the data-extension button associated with the busy data module. If the user hangs up, the call disconnects. Return of a data call to the telephone implies that the same data call is continued in the voice mode, or transferred to point. The Return-to-Voice feature is denied for analog adjuncts.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing data calls 411 Data Call Setup 15 nData Call Preindication A user, before dialing a data endpoint, can reserve the associated data module by pressing the data-extension button. This ensures that a conversion resource, if needed, and the data module are reserved for the call. Use of Data Call Preindication before 1-button transfer to data is recommended for data calls that use toll-network facilities. Data Call Preindication is in effect until the associated data-extension button is pressed again for a 1-button transfer; there is no time-out. ISDN-BRI data modules Data-terminal dialing A user can set up and disconnect data calls directly from a data terminal without using a telephone as follows: 1. The user presses ENTER a few times. If the CMD: prompt does not appear, the user presses BREAK A + T at the same time, and then presses ENTER. 2. At the CMD: prompt, the user types and presses ENTER. 3. To disconnect, the user enters +++. At the CMD: prompt, the user types end and presses ENTER. Telephone dialing To make a data call, an ISDN-BRI phone user presses the data button on the terminal, enters the number on the dial pad, and then presses the data button again. The following data functions are not available on ISDN-BRI phones: nOne-Button Transfer to Data nReturn-to-Voice nData Call Preindication nVoice-Call Transfer to Data and Data-Call Transfer to Voice The system handles all presently defined BRI bearer data-call requests. Some capabilities that are not supported by Lucent terminals are provided by non-Lucent terminals. If the switch does not support a capability, a proper cause value returns to the terminal. BRI terminals receive a cause or reason code that identifies why a call is being cleared. The BRI data module converts certain cause values to text messages for display.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing data calls 412 Data Call Setup 15 In a passive-bus multipoint configuration, the system supports two BRI endpoints per port, thus doubling the capacity of the BRI circuit pack. When you change the configuration of a BRI from point-to-point to multipoint, the original endpoint does not need to reinitialize. Only endpoints that support service profile identifier (SPID) initialization can be administered in a multipoint configuration. Analog modems When a telephone user places a data call with a modem, the user dials the data-origination access code assigned in the system before dialing the endpoint. Considerations nA BRI phone cannot call a data terminal, and a data terminal cannot call a BRI phone. Interactions nAbbreviated Dialing Only 22 of the 24 (maximum) digits in an abbreviated-dialing number are available for keyboard dialing. The remaining two digits must contain the wait indicator for tone detection. nCall Coverage A hunt group made up of data endpoints cannot be assigned a coverage path. nCall Detail Recording CDR records the use of modem pools on trunk calls. nCall Forwarding All Calls Calls received by a data module can be forwarded. Activate Call Forwarding All Calls with data-terminal (keyboard) dialing. If the forwarded-to endpoint is an analog endpoint and the caller is a digital endpoint, modem pooling is activated automatically. nPooled Modems with Hunt Groups UCD can provide a group of data modules or analog modems for answering calls to connected facilities (for example, computer ports).
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing data calls 413 Default Dialing 15 nWorld-Class Tone Detection Multiple-line data-terminal dialing is supported if the administered level of tone detection is precise. You can administer tone-detection options. The message that Data Call Setup sends to users varies according to the option. If the option is not set to precise, and a data call is set up over an analog trunk, messages describing the status of the called endpoint (for example, RINGING, BUSY, TRY AGAIN) change according to which tone-detection option is selected. Default Dialing Default Dialing provides data-terminal users who dial a specific number the majority of the time a very simple method of dialing that number. Normal data terminal dialing and alphanumeric dialing are unaffected. Default Dialing enhances data terminal (keyboard) dialing by allowing a data-terminal user to place a data call to a preadministered destination by either pressing a Return at the DIAL: prompt (for data terminals using DCP data modules) or typing d and pressing RETURN at the CMD: prompt (for data terminals using ISDN-BRI data modules). The data-terminal user with a DCP data module can place calls to other destinations by entering the complete address after the DIAL: prompt (normal data terminal dialing or alphanumeric dialing). The data-terminal user with an ISDN-BRI data module can place calls to other destinations by typing d, a space, the complete address, and press RETURN after the CMD: prompt. NOTE: DU-type hunt groups connecting the system to a terminal server on a host computer have hunt-group extensions set to no keyboard dialing. For the AT command interface supported by the 7400A/7400B/8400B data module, to dial the default destination, enter the ATD command (rather than press return). Administering Default Dialing 1. You can use an abbreviated dialing list for your default ID. Refer to ‘‘ Abbreviated Dialing’’ on page 1139 for more information. 2. On the Data Module screen, administer the following fields: nSpecial Dialing Option as default. nAbbreviated Dialing List, enter the list to use. nAD Dial Code.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing data calls 414 Alphanumeric Dialing 15 Alphanumeric Dialing Alphanumeric Dialing enhances data-terminal dialing by allowing users to place data calls by entering an alphanumeric name rather than a long string of numbers. For example, a user could type 9+1-800-telefon instead of 9+1-800-835-3366 to make a call. Users need to remember only the alpha-name of the far-end terminating point. Alphanumeric Dialing allows you to change a mapped string (digit-dialing address) without having to inform all users of a changed dial address. Users dial the alpha name. When a user enters an alphanumeric name, the system converts the name to a sequence of digits according to an alphanumeric-dialing table. If the entered name is not found in the table, the system denies the call attempt and the user receives either an Invalid Address message (DCP) or a Wrong Address message (ISDN-BRI). Because data terminals access the switch via DCP or ISDN-BRI data modules, dialing procedures vary: nFor DCP, at the DIAL: prompt users type the alphanumeric name and press RETURN. nFor ISDN-BRI, at the CMD: prompt users type d, a space, and the alphanumeric name, and press RETURN. More than one alphanumeric name can refer to the same digit string. Administering Alphanumeric Dialing 1. On the Alphanumeric Dialing Table screen, administer the Alpha-name and Mapped String fields. Refer to ‘‘ Alphanumeric Dialing Table’’ on page 491 for more information. Considerations NOTE: Alphanumeric dialing does not apply to endpoints with Hayes modems.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing data calls 415 Data Hotline 15 Data Hotline Data Hotline provides for automatic-nondial placement of a data call preassigned to an endpoint when the originating switch goes off-hook. Use for security purposes. Administering Data Hotline 1. You can use an abbreviated dialing list for your default ID. Refer to ‘‘ Abbreviated Dialing’’ on page 1139 for more information. 2. On the Station screen, administer the following fields. Refer to ‘‘ Station’’ on page 894 for more information. nAbbreviated Dialing List nSpecial Dialing Option nHot Line Destination 3. On the Data Module screen, administer the Abbreviated Dialing List1 field. The system automatically places Data Hotline calls to preassigned extensions or off-premises numbers. Calling terminals are connected to the system by a data module. Users should store the destination number in the abbreviated dialing list for future reference. Interactions nCall Forwarding — All Calls A Data Hotline caller cannot activate both Call Forwarding and Data Hotline. Dialing the Call Forwarding feature access code (FAC) causes activation of the Data Hotline instead.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing data calls 416 Data Privacy 15 Data Privacy Data Privacy protects analog data calls from being disturbed by any of the system’s overriding or ringing features. Administering Data Privacy 1. Choose either of the following: nOn the Feature Access Code screen, administer the Data Privacy Access Code field. Refer to ‘‘ Feature Access Code’’ on page 633 for more information. nOn the Class of Service screen, administer the Data Privacy field. Refer to ‘‘ Class of Service’’ on page 545 for more information. 2. On the Station screen, administer the Class of Service field. Refer to ‘‘ Station’’ on page 894 for more information. To activate this feature, the user dials the activation code at the beginning of the call. Considerations nData Privacy applies to both voice and data calls. You can activate Data Privacy on Remote Access calls, but not on other incoming trunk calls. Data Privacy is canceled if a user transfers a call, is added to a conference call, is bridged onto a call, or disconnects from a call. You can activate Data Privacy on calls originated from attendant consoles. Interactions nAttendant Call Waiting and Call Waiting Termination If Data Privacy is active, Call Waiting is denied. nBridged Call Appearance — Single-Line Telephone If you activate Data Privacy or assign Data Restriction to a station involved in a bridged call and the primary terminal or bridging user attempts to bridge onto the call, this action overrides Data Privacy and Data Restriction. nBusy Verification Busy Verification cannot be active when Data Privacy is active.